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Motel One Hamburg-Alster

Hamburg · Germany

Steindamm, 96-102View location

8.8/10Excellent835 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort8.4/108.4
Condition9.2/109.2
Location8.8/108.8
Neighborhood7.8/107.8
Amenities7.8/107.8
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Motel One Hamburg-Alster

Motel One Hamburg-Alster features a total of 460 guest rooms. This hotel follows environmentally sustainable practices.

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With a stay at Motel One Hamburg-Alster in Hamburg (Hamburg-Mitte), you'll be within a 5-minute drive of Hamburg City Hall and Miniatur Wunderland. This hotel is 2.1 mi (3.4 km) from Elbe Philharmonic Hall and 2.4 mi (3.9 km) from Hamburg Messe and Congress.

Stay in one of 460 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately EUR 16.90 to 17.90 per person
    • Covered self parking fee: EUR 20.00 per day
    • Pet fee: EUR 15.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

St. Mary's Cathedral 0.7 km / 0.4 mi
Alster Lakes 0.8 km / 0.5 mi
Marienkrankenhaus 0.9 km / 0.5 mi
Schauspielhaus 1 km / 0.6 mi
Moenckebergstrasse 1.2 km / 0.7 mi
Hamburger Kunsthalle 1.4 km / 0.8 mi
Markthalle Hamburg 1.4 km / 0.9 mi
Inner Alster Lake 1.7 km / 1.1 mi
Mundsburg Center 1.8 km / 1.1 mi
Europa Passage 1.8 km / 1.1 mi
Chilehaus 1.8 km / 1.1 mi
St. Peter's Church 1.9 km / 1.2 mi
Rathausmarket 2 km / 1.3 mi
Jungfernstieg 2 km / 1.3 mi
Hamburg City Hall 2.1 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
  • Car parkExtra charge
  • Wi-fiExtra charge
  • Green Key (FEE)
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Motel One Hamburg-Alster

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Motel One Hamburg-Alster

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Motel One Hamburg-Alster

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Motel One Hamburg-Alster

8.8
Excellent
835 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
8.4 /10
Condition
9.2 /10
Location
8.8 /10
Neighborhood
7.8 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
03 Nov 2025
Eloise
Very sociable,
Business
10/10
Exceptional
27 Apr 2025
Saajandeep
Best hotel in Hamburg
8/10
Excellent
28 Feb 2024
malcolm

Hamburg hotel

It was Ok, room too hot.
Business
6/10
Pleasant
20 Jan 2024
Alirteza
I stayed one night and it was a comfortable stay.
Here are the pros and cons for me:

Pros:
-The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early.
-Hotel and the room were very clean.
-It is located very close to a metro station, the area is fairly decent and not far from the city centre.
It was a cold winter day. The room was quiet.

Cons:
There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before.
I did not see any bins in the room and had to use the toilet bin for my rubbish.
The room did not have a wardrobe. There was a basic rack however.
I expect the above basic room facilities of a hotel in this class.

Will I stay again? Only if I have to and found no better options.


10/10
Exceptional
18 Jul 2023
David
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
10/10
Exceptional
22 Jul 2022
Menggang
quiet and convenient
Leisure Self
10/10
Exceptional
28 Jun 2022
michael
very clean modern hotel and only 50 meters from train stop
well run and provided a good place to stay. not in heart of city but only 5-10 mins by u Bahn which is very cheap to get around
Leisure Friends
8/10
Excellent
05 Oct 2021
Kraig
The rooms are small but efficient and clean. The bar is trendy but understaffed for the numbers of patrons at least nights I was there. They were slow in serving. But overall a good location.
Leisure Self
8/10
Excellent
27 Sep 2021
OLEG
Clean compact budget hotel. Good location 9 minutes by foot from central train station. Friendly staff
Partner
8/10
Excellent
23 Aug 2021
Verified traveler

Great hotel in a great location

Great hotel in a great location. Easy access to the underground. Breakfast was delicious and well-priced. Parking on-site made arrival and departure easy.
Partner
6/10
Pleasant
09 Jan 2020
Goran

Under my motel one expectation.

Only stayed overnight.

The motel one standard is very high as usual. and it is not the first time i was using them.
I was bit dissapointed that I called 2 times in space of 15 min. before arrival to hear about parking in the area and nobody answered, although there were 5 people at the front desk. Arrived late and check in took some time due to training of new employee.

There are more then 15 floors of this motel one, but somehow we got the smallest room possible.(maybe ever for a double room).
Not the greatest motel one stay but you cant be lucky every time.
Business
6/10
Pleasant
19 Aug 2019
Lisa

Lackluster stay

The hotel asked of we wanted to add breakfast to our stay which we did and then made us pay separately for it. The breakfast was very lacklustre, cereal and sandwich makings. The room was extremely tiny with very little room to walk or sit in. There was no phone available even at the front desk for local calls and there was no printer available either. No vending machines bit the bar was open 24hrs with very overpriced food and drinks.
Family
8/10
Excellent
16 Apr 2019
Stinne

Make sure you pay in euro

I liked the hotel, but had to pay 21 euro extra using my credit card because the receptionist asked if I wanted to pay in my own currency and I thought why not, it would be easiere to calculate with. She did however not tell me that it would cost 21 euro extra in a virtual \"currency exchange\". When I found out I asked them to return the purchase since I hadn't been told this would happen. This was apparantly not possible., which of course is complete rubbish. 21 euro right out the window...

The neighborhood is basicly only with Muslim stores. It was a bit like China town just with muslims.. we found a great Turkish restaurant though with great meats (but no beer, since it was muslim)

The room was good and the beds very comfortable. The breakfast buffet was okay, but there were only bread and cereal. I expected some scrambled eggs and bacon or other hot dishes.

Overall it was ok, but I wont be returning to that particular hotel.
Partner
6/10
Pleasant
05 Apr 2019
Ross

Good hotel

Quiet and comfortable
8/10
Excellent
29 Mar 2019
Verified traveler

Price in good relationship to offer

+ Bio-certified Joghurt, butter and milk @breakfast
+ several supermarket and pharmacy in the surrounding area
+ directly @ bus and U-Bahn station
- Very small room, very small bathroom
- No fresh fruits, only canned fruit salad @breakfast
- no electric water heater
- Bed too smooth for me
8/10
Excellent
22 Jan 2019
kerem

Good value but improvements needed

Quality hotel but can be better such as fridge and small wardrobe needed in the room
10/10
Exceptional
16 Aug 2018
Verified traveler
Great hotel close to city centre. Walked from train station but much easier to get the underground.
8/10
Excellent
12 Mar 2018
Mrs L M

Rooms to small

The rooms and bathroom were far too small not enough room to walk around
But it was very clean
Bed comfortable
Partner
8/10
Excellent
06 Jan 2018
Peter
Very convenient for S-bhan airport link, as well as local U-bhan. Walking distance to old town. Hotel itself is immaculate with friendly staff, though local surroundings are a bit run down and dirty. Wouldn’t choose to eat in local area.
10/10
Exceptional
30 Jun 2017
Lucia

Great location, typical Hamburg \" Charme \"

the Internet login for vouchers (prepaid rooms) and for payment at check-in is apparently different. However, the desk staff did not know and tried to make me look as if I were not capable to log in in the Internet. Did not like so much this experience.
8/10
Excellent
21 May 2017
Patricia M

Motel One happy choice for Hamburg

Hotel staff very friendly. Room was clean, well appointed. Hooray for feather free bedding!!! Excellent location near the Alster and just steps away from the local metro. 5 minutes from an area full of restaurants of all cuisines.
Partner
8/10
Excellent
06 Jan 2017
Maria

next to a train/bus station

The hotel is next to a ubahn station and that makes it really easy for transportation around the city. The room was clean and comfortable even though it was a bit small. If it was a little bit bigger then it would have been the perfect city hotel
8/10
Excellent
16 Sep 2016
Verified traveler

Modern and clean hotel

Room size is small but ok for short staying
Family
10/10
Exceptional
08 Aug 2016
Markus

This is service!

The staff is just incredible! So helpful and friendly
Partner
10/10
Exceptional
19 Jul 2016
Gary

Convenient, clean, nice, and FAST WIFI

Just a night in Hamburg. The hotel is in a very convenient spot in Hamburg, near the U-bahn (one stop from Hauptbahnhof) and just a 5-minute walk from Berliner Tor and the S-bahn to the airport. Parking is convenient as well and it's easy to drive to. Rooms are nice and new, but perhaps a bit spartan and on the small side. But perfect for a quick trip/overnight.

Best thing is the wifi speed and quality: fastest hotel internet I have ever experienced, which was nice to watch a movie and relax instead of \"buffering...\" or connection failures.
Family
10/10
Exceptional
01 Jul 2016
Debbie

great Staff

The area wasn't as nice as pictured but close to train station and the hotel was beautiful and the staff great. Peter the Registration attendant was great.
8/10
Excellent
28 May 2016
Verified traveler

Comfortable and reasonably priced

Regular user of Motel Ones. The standard is consistently good and cost reasonable. This one is right beside a metro station and within walking distance of the main railway station and city centre.
8/10
Excellent
15 Mar 2016
Verified traveler

Clean, good location, very friendly staff.

Friendly staff, good location, new hotel. Breakfast buffet somewhat crowded and some of the chairs there uncomfortable.
10/10
Exceptional
21 Sep 2015
Jim

Nice hotel and next to train stop.

The hotel seems very new and the cleanest environment of all of my hotel stays. The breakfast was excellent.
10/10
Exceptional
28 Jul 2015
Gary

Terrific value

Overall, a wonderful stay. Easy access to the U1 and very comfortable room, amenities.
8/10
Excellent
21 Jul 2015
Wooster

Quiet room and convenient location

Hotel was convenient to central Hamburg, either 15 minute walk from Hauptbahnhof or 1 stop on U-bahn. Steindamm has lots of convenient grocery stores, altho it can be a seedy closer to the Hauptbahnhof. Lange Reihe, the other main drag in St. Georg is only 2 blocks away, with lots of good restaurants.

The Motel One \"thing\" is to have the living room/pantry in the lobby and your room is your bedroom. Personally, I miss having a kettle in the room to make a quick cup of tea. The beds are comfortable but if Motel One wants to make the rooms even more efficient, they should think about drop down tables and fold away chairs.

The EUR 9.50 breakfast might sound like a bargain until you see everyone jammed in the lobby lounge balancing small plates on their knees and trying not to bump into the person sitting next to them. Seriously folks, you can spend the same money in more comfortable cafes outside.
6/10
Pleasant
05 Jul 2015
John
good location, clean and tidy, very nice, rooms a little small, shower was great.
8/10
Excellent
02 Jun 2015
Verified traveler
Great location. Reception staff were very friendly and helpful.
Partner
10/10
Exceptional
01 Jun 2015
Elsee

Location very good

Good breakfast. Excellent atmosphere and interior. Staff very courteous
10/10
Exceptional
28 May 2015
Verified traveler

modern, new, good location for a very good price

the locations is perfect, right beside the subway station. My room on the 12th floor was small with a very small shower, but wifi for free worked very well and the beds are comfortable. Very clean room, nice temperature in the room and very quiet. In the lobby there is a bar with a very good choice of alcohol free and alcoholic beverages. In the morning you pay an extra 9.50 euro for the breakfast (6-10 a.m.) with a huge selection of healthy food, many organic choices and even gluten free bread. Pay attention to the rush hour between 7-9 a.m. there was a long line. Very good coffee, latte or cappuccino.
8/10
Excellent
23 May 2015
Adrian

Great value for money

We enjoyed our stay at Motel One. Fantastic, beautiful decor, great facilities. Only downside was that our room was not cleaned properly on one occasion and not at all on another.
Family
8/10
Excellent
10 May 2015
Baloli

Almost new and very clean for a 3 star in Europe.

Great for a 3 star in Europe. Close to train,bus, groceries and cheap restaurant. No coffee maker and phone in the room which is not common in North Ametica.
10/10
Exceptional
23 Apr 2015
graham

WTCE

This is our groups second year to stay and the staff was very helpful and friendly as last year. we will be back next year. thank you for a great stay.
10/10
Exceptional
22 Apr 2015
Brenda

Good Hotel and very convenient

Very enjoyable. Found staff most helpful as unable to speak German, also for helping us find the places we wished to visit. Would stay again and hope to return before too long.
Partner
8/10
Excellent
03 Apr 2015
Elena

Very good hotel but small rooms

Only minus the size of the room. Difficult to believe it measured 16 sq. meters as stated in the booking description. Also WiFi was not working during the five days of my stay.
10/10
Exceptional
26 Oct 2014
Phil

Close to the city and easy to get to the airport.

The hotel is very modern and comfortable. The rooms are basic in that there is little soft furnishing/pictures etc.. but it's just as comfortable as a 4 star hotel.

Breakfast is great value for money but can get very busy at times.
6/10
Pleasant
26 Aug 2014
Edwardoy

fair hotel

Fair hotel, not too much to see around it. Rooms too small, with practically no amenities. Friendly staff. Very trendy hotel.
10/10
Exceptional
24 Aug 2014
Megan

Close to Central Station

Friendly staff, very clean, good decor/atmosphere.
Breakfast is not included but available for an additional fee.
6/10
Pleasant
25 Jun 2014
giovanni

Okay Hotel

Nice place, very modern and comfortable, easy to find and 10min from main train station, just not in the best location.
10/10
Exceptional
17 Jun 2014
Verified traveler

Close to train station and walkable to city sights

I like the Motel One hotel chain. Their colors and \"fish TV music\" are comforting. The rooms are small and breakfast is not included however. This location was close to everything we needed with a short walk. The hotel staff was very friendly too. We would recommend this hotel.
Partner
8/10
Excellent
15 Jun 2014
Daniel

Sleek Hotel Close to Hamburg Central Station

I was pleasantly surprised by the quality of the hotel, with respect to the physical plant, the professional service and staff and general atmosphere. The only things I would suggest would be to move the desk close to electrical outlets, as opposed to across the room. I conducted some furniture rearrangement and then all was good. Also, it would be good to have some real soap and not the thin \"body wash\" that doubles as shampoo. The breakfast was not included in the rate and for 7,50, I thought should have included some salmon, herring or some type of fish. The coffee, though, was excellent and overall, I would and will return to this hotel. It's about 1 km from the Hamburg Hauptbahnhof and an easy walk.
8/10
Excellent
06 Apr 2014
Marion

Comfortable and great for U Bahn

Friendly staff and spotlessly clean room.We are used to a cheaper budget chain ,so this was luxury!
10/10
Exceptional
14 Jan 2014
MarianaDV

Fantastic option in Hamburg!

The hotel is modern yet it feels calm as you walk past reception. Very comfortable bed and room although on the small side (as all rooms in Europe) has everything you need. We didn't try the food, only used it to spend the night. U-bahn stop right outside is extremely convenient, particularly for bad weather! Only 1 stop from main train station in Hamburg.
Partner
10/10
Exceptional
23 Jul 2013
Verified traveler

Good service

It was all very good. Staff very helpful. Room clean with everything you need in the right place. Room was a bit warm but it was the middle of summer.
8/10
Excellent
10 Jul 2013
Nenad

Great location.

I had a big problem at reception desk as soon as I have arrived, and that took all the pleasure away.They should be careful who they put at the desk. All the rest was fine.
6/10
Pleasant
18 Aug 2011
mindymandy

Tidy but boring

The best thing is that it is located directly at the station exit - just one train stop from the Hauptbahnhof. Great when you are lugging heavy bags. The decor is standard - very clean and attractive but room is very small. There are NO extras...no Wi FI in rooms is a turn off. But you get what you pay for. It is a motel chain- regular, reliable and, in spite of the bright blue chairs, rather boring.
8/10
Excellent
02 Jun 2011
Tom

Motel One Hamburg

Efficient and excellent customer service. Modern contemporary hotel. Clean and functional rooms. Located right by a tube stop that takes u in to the centre of town in less than 10 minutes. This hotel is good value for money and there is a good amount to like about it. Downsides are that the rooms, although neat and functional, are very small and not somewhere you'd want to sit and relax. Also its at the end of a road that is pretty run down but get the tube and you don't see that. Makes a good business hotel or for a couple of nights on a city break.
8/10
Excellent
11 Apr 2011
Gordon

Motel One Hamburg Alster

The Hotel was excellent, staff were extremely helpful and the room was very comfortable.
The only problem was that they didn't have my reservation, booked through 'Hotels.com' This could have been a disaster as the hotel was almost full. Fortunately the reception staff were very good and resolved the situation quickly.
10/10
Exceptional
22 Jul 2026
Shinichi
ホテルは非常に綺麗で快適に過ごせた。一方で周りの飲食店は地域が偏っているため好みにより地下鉄で移動する必要がある。
Business
10/10
Exceptional
28 Jun 2026
MICHAEL
Wunderbares Hotel mit sehr hilfsbereiten Personal
10/10
Exceptional
26 May 2026
Muhammed
Fijne kamer en bar beneden
Business
8/10
Excellent
20 May 2026
Vladimir
O bar funciona até tarde, tendo alguns aperitivos. O hotel fica próximo da estação de metrô, o que facilita a locomoção para os pontos turísticos.
Friends_and_family Friends
8/10
Excellent
10 May 2026
Kitty
Die Zimmer waren super und für nen Wochenendausflug auch ausreichend in der Größe. Das Frühstücksbuffet war war gut, aber was ich immer noch nicht verstehe ist, dass ich für Sprudelwasser zahlen sollte.
Family_with_children
10/10
Exceptional
09 May 2026
Adelheid
Sehr sauberes Zi. Der Wunsch für ein zusätzliches Duvet wurde umgehend erfüllt.
Sehr leckeres Frühstück, feine Brötchen, alles Bio. Die Bar sehr zu empfehlen, schöne und gemütliche Location.
Direkter U- Bahn Anschluss vor dem Hotel. Der Bahnhof ist in 10 Min. zu Fuss erreichbar.
Wenn Hamburg, sicher wieder ins Motel One Alster. Für uns DAS Hotel.
Partner
8/10
Excellent
08 May 2026
Dieter
Kein Frühstück gebucht, sah aber am Samstag- und Sonntagmorgen recht voll aus. Wenige Tische mit STühlen in normaler Höhe. Überwiegend wurde an kleinen Tischen mit Sessel und Couch gegessen.
Friends
10/10
Exceptional
01 May 2026
Oliver
Das Hotel ist sehr schön und gut gelegen, direkt an der U Bahnhaltestelle Lohmühlenstraße.
Business
6/10
Pleasant
12 Apr 2026
Tevfik
The hotel sits in one of Hamburg’s rougher areas is not something I’d overlook. The public transport connection is genuinely convenient, with a bus and metro stop right nearby that gets you into the city quickly, but our trip through the underground station during the day was uncomfortable enough to be worth mentioning.

The rooms themselves didn’t hold up either. No fridge, no kettle, no drinks in the room and pointing guests to a 24/7 bar doesn’t replace basic amenities. The TV placement in the room also felt like an afterthought and for the price, I expected more.

On the positive side, the bed was genuinely comfortable, and the staff made a real difference. Pascal in particular handled two separate requests during our stay quickly and without any fuss. That kind of service is worth mentioning.

Would I stay again? Probably not at this price point but Pascal is the reason this review has any stars above two.​​​​​​​​​​​​​​​​
Partner
10/10
Exceptional
08 Apr 2026
Thomas
Hotel hat voll unseren Erwartungen entsprochen. Es war sehr sauber und wurde gerade frisch renoviert.

Personal war super freundlich und hat uns toll weitergeholfen bei Fragen hinsichtlich Einkaufsmöglichkeiten, Öffentlicher Verkehrsmittel, etc.

Gehen sehr gerne wieder in eine Motel One und können speziell das Hamburger Alster Motel One definitiv weiterempfehlen.

Einziger Wunsch den wir hätten: ein kleiner Wasserkocher, damit man sich auch mal einen Tee oder Kaffee auf dem Zimmer machen kann. Man bekommt diesen allerdings auch jederzeit an der Bar (24h geöffnet).
Family_with_children
8/10
Excellent
21 Mar 2026
harald
Nette Atmosphäre beim Frühstück
(Wenn man Dan geht wenn nicht gerade alle gehen)
4/10
Poor
06 Mar 2026
Angela
Von einer Baustelle wurde vor der Buchung Nix gesagt
Friends_and_family Friends
4/10
Poor
01 Mar 2026
Sebastian
Leider war unser Aufenthalt in diesem Hotel sehr enttäuschend. Das Hotel glich während unseres Besuchs einer Baustelle, worüber wir im Vorfeld in keiner Weise informiert wurden. Während unseres gesamten Aufenthalts fanden Bauarbeiten statt. Selbst am Samstagmorgen begannen die Arbeiten bereits ab 9:00 Uhr.
Besonders irritierend war der Zustand des Aufzugs, der mit OSB-Platten verkleidet war und insgesamt keinen einladenden Eindruck vermittelte.
Wir hätten uns vorab eine transparente Information über die Renovierungsarbeiten gewünscht, um unsere Reise entsprechend planen oder gegebenenfalls umbuchen zu können.
Partner
6/10
Pleasant
13 Feb 2026
Björn
Leider wegen der Baustelle momentan kein Frühstücken möglich, war aber vorab mit gebucht worden
Business
6/10
Pleasant
21 Jan 2026
Bernd
Wie in jedem Motel One: sauberes, aber winziges Zimmer mit einem TV, bei dem sinnfreier Weise der Sleeptimer gesperrt ist. Frühstück ebenfalls wie in allen Motel One: einfach nicht mit buchen und statt dessen zum Bäcker um die Ecke gehen.
Business
8/10
Excellent
20 Jan 2026
Steffen
Das Gesamtpaket hat gepasst, danke.
Partner
8/10
Excellent
28 Dec 2025
Susan
Check in and out was pleasant and efficient. Staff from reception to bar, breakfast and cleaning were friendly and helpful.
Friends_and_family Family
10/10
Exceptional
24 Dec 2025
Martin
Very clean hotel with perfect service. Nice and quite area. There is a safe parking garage 200m from the hotel for 10€ a day for cars under 2m.
Will come back for my next Hamburg trip.
Partner
2/10
Poor
30 Nov 2025
Manfred
Eine rechnung zu erhalten ist mittlerweile eine Herausforderung und sehr zeitraubend
Business_and_leisure Self
8/10
Excellent
14 Nov 2025
Karsten
Zimmer und Lage
Business
10/10
Exceptional
12 Nov 2025
Agnieszka
👍
4/10
Poor
04 Nov 2025
Özlem
Sauberkeit
Friends_and_family Family
4/10
Poor
20 Oct 2025
Anders

Frarådes - find noget andet.

Vores dårligste oplevelse på Motel One nogensinde.
Receptions personalet udtrykte stor ligegyldighed og total mangel på smil og service.
Mindste værelse nogensinde og ikke ordentligt rent.
Rengøringen kom om morgenen direkte ind på værelset uden at banke på.
Lobbyen var rodet og lignede et værtshus der manglede oprydning.
Vi anbefaler klart ikke dette hotel.
Partner
2/10
Poor
04 Oct 2025
Elisa
NIE WIEDER! 50 min Warten in der Schlange für den Check-in. Anscheinend wegen einer neuen Software. Morgens zum Frühstück dann nochmal 35 min in der Schlange warten. Ganz ohne Software. Und im Zimmer lang unterm Bett eine tote Kakerlake. Der war die Wartezeit vermutlich zu lange. Ist den Wartetot gestorben. Nie wieder dieses Hotel.
Leisure Partner
8/10
Excellent
14 Sep 2025
Philipp
Nettes Personal und zentrale Lage an der U-Bahn, gute Ausstattung. Sehr sauber und schönes Zimmer. Leider hat der Check-In sehr lange gedauert. Hier sollte zu Stoßzeiten mehr Personal eingesetzt werden. In der Nacht war es im Zimmer laut, da im gegenüberliegenden Zimmer gefeiert wurde. Dafür kann das Hotel aber nichts.
Business
10/10
Exceptional
13 Sep 2025
Andreas
Perfekt für einen Städtetrip
Leisure Family
8/10
Excellent
08 Sep 2025
Gülsah
Merkeze yakın olması açısından tercih nedenimizdi. Oda imkanları memnun ediciydi. Çalışanların iletişimi memnuniyet verici.
Partner
10/10
Exceptional
13 Jun 2025
Frederic
Très bon hôtel. L’unique souci est la longue queue au petit déjeuner aux heures de pointe malgré la très grande salle. Mais il y a vraiment beaucoup de clients car 19 étages.
Friends_and_family Friends
10/10
Exceptional
10 Jun 2025
Thomas
Sehr schön, super nettes Personal
Business Partner
8/10
Excellent
30 May 2025
Martin
...
Partner
6/10
Pleasant
22 Apr 2025
Marco

Nogenlunde men kun lige

Værelset opfyldte behovet for en enket ovenatning men ikke mere end det.. Vi ankom 2 påskedag hvor meget er lukket det var comforten på hotellet så også.. som i man kunne ikke en gang købe en kop kaffe.. og servicen fra receptionen var total værdiløs.. det lykkes heldigvis at få en halvkogt kop fra en kiosk nogle 100 meter fra hotellet..
Så Motel One op jer og sæt en automat op til jeres gæster
Partner
8/10
Excellent
06 Apr 2025
Michaela

Soweit so gut.

Preis-Leistungsverhältnis war in Ordnung. Die Lage des Hotels ist sehr gut, da direkt vor dem Eingang die U-Bahn Station ist. In der näheren Umgebung genug Restaurants und Einkaufsmöglichkeiten ein kleiner Park liegt direkt gegenüber. Leider war die Warmwasserversorgung im 12 Stock etwas schwankend und die Klimaanlage hat nicht funktioniert.
Partner
8/10
Excellent
13 Mar 2025
Arjan
Alles gut - wie immer.
Business
10/10
Exceptional
11 Mar 2025
Verified traveler
top wie immer, wird jedoch immer teurer. Schade drum!
Business
6/10
Pleasant
16 Feb 2025
Joshua
Für 2 Nächte in Ordnung, für deutlich länger ist es mir persönlich zu klein und spartanisch eingerichtet.
Personal ist Mittelmaß, sauber ist es allerdings.
Leise sind die Zimmer auch.
Das Frühstück ist sehr mau und dafür echt teuer.
Wir empfehlen 2 Straßen weiter ein türkisches Restaurant mit täglichem günstigeren Frühstück und viel mehr Auswahl. 👍
Leisure Partner
6/10
Pleasant
06 Jan 2025
Nina
Das Frühstück bot eine vielfältige Auswahl, leider war der Sitzbereich jedoch oft stark überfüllt, da es zu wenige Sitzplätze für alle Gäste gab. Eine äußerst freundliche und stets gut gelaunte Dame (mein Respekt für ihren Einsatz) kümmerte sich um die Platzierung der Gäste, doch leider musste man dafür jedes Mal etwas warten. Das Ambiente beim Frühstück war daher eher hektisch und weniger entspannend. Das Servicepersonal war jedoch stets bemüht und sehr freundlich. Das Zimmer war sauber und insgesamt zufriedenstellend.
Leisure Partner
10/10
Exceptional
01 Dec 2024
Johann
Hat alles wunderbar funktioniert
Leisure Partner
10/10
Exceptional
20 Nov 2024
Heidi
Freundliches Personal, sauberes Zimmer, kostenloses WLAN, zentrale Lage, U-Bahn und Bushaltestelle in der Nähe.
Leisure Partner
8/10
Excellent
05 Oct 2024
Pelle
Iskoldt værelse uden mulighed for at regulere varmen selv. Det var styret fra reception. 20 græder er for koldt til mig og jeg er blevet sug
Self
6/10
Pleasant
09 Sep 2024
Annette
.
10/10
Exceptional
25 Aug 2024
Lisa
Sehr saubere und gemütliche Zimmer, wie immer bei MotelOne
Leisure Partner
6/10
Pleasant
25 Aug 2024
Paolo

Uno standard insolito per Motel One.

Di tutti i Motel one che ho sempre apprezzato molto, il meno confortevole. Non ha ne il frigobar ne la cassaforte in camera. Stanza piccola e fredda. Il riscaldamento non era attivabile perché per loro era estate ma in realtà la stanza era davvero fredda. Mi hanno subito portato un altro piumino. Gesto gentile ma non ero in campeggio. Mancava la crema idratante in bagno c’era solo il dosatore del sapone e normalmente è presente. Al personale invece va una grande nota di merito. Alla direzione un suggerimento di adeguamento agli standard dei loro hotel di Monaco Innsbruck Colonia Brussels etc. Ne ha bisogno. La posizione va bene. Appena decentrata ma comunque centrale e con la metro all uscita dell hotel. Gli altri Motel one erano occupati i giorni della mia permanenza. Non so se ci ritornerò. Scarso. Un peccato.
Self
10/10
Exceptional
18 Aug 2024
Hartmut
.
6/10
Pleasant
06 Aug 2024
Markus
Matratze war einseitig durch
10/10
Exceptional
27 Jul 2024
Jonas

Fine but not a favorable location

The hotel was fine and had parking. The neighborhood I would not visit again. I would go for Neustadt or rotherbaum next time
Self
10/10
Exceptional
17 Jul 2024
Malahat
Väl bemötande med tidigt incheckning!!!
Self
8/10
Excellent
14 Jul 2024
Verified traveler

Generel god oplevelse.

Hotelrummet var fint og rigtig god seng. Badeværelset var virkelig lækkert. Jeg manglede dog en affaldsspand og der kunne godt have været støvsuget lidt bedre. Der hang en mindre støvsamling på væggen. Det var mindre lækkert.
Men alt i alt en grundliggende god oplevelse.
Partner

Location & surroundings

Motel One Hamburg-Alster
Steindamm, 96-102, Hamburg, Germany

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Motel One Hamburg-Alster

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