Name: Moxy Hamburg City
Address: Anckelmannstrasse 11, Hamburg, 20537, DE

10/10

Exceptional

12 Jul 2026

Rahul

Clean, modern rooms. Well air-conditioned. Friendly and helpful staff. 12pm checkout was also nice.

8/10

Excellent

29 Jun 2026

Larry

Overall it was a nice hotel. Quite room and good bed, pillows, shower, etc.

The downside is that you have to travel a distance for food and it’s not so clear where to go. You will get your steps in or be hailing taxis.

Given my travel plans, I was happy with the stay and proximity to the rail station.

Self

10/10

Exceptional

29 Jun 2026

Steve

Friendly staff and decent bar area.

Self

8/10

Excellent

21 Jun 2026

Pak Yeung

Room is clean

Family

8/10

Excellent

17 Jun 2026

Stella

Friendly staff, conveniently located near Berliner Tor with great connections to Hamburg. For us the beds were too firm and I prefer having access to tea/coffee facilities rather than having to pay for it all in the lobby bar. Good showers including shower gel etc.
Breakfast was good, with range of hot and continental breakfast.

10/10

Exceptional

05 May 2026

Aisling

Staff are excellent very helpful with directions, recommendations, and hotel assistance.

8/10

Excellent

04 Apr 2026

Asli

Convenient for a short stay. 30 minutes walk to the center. U & S Bahn stations are 7-8 minutes walk. Staff are welcoming & understanding. We’re satisfied with what we get.

8/10

Excellent

04 Mar 2026

Richard

My room was a good size, clean and quiet. The hotel in general was clean and staff were all helpful and friendly.

Self

6/10

Pleasant

16 Feb 2026

Adam

Room was too hot. Underbed lighting set off by motion was activated from movement of the duvet and woke me up several times

Business

8/10

Excellent

06 Feb 2026

Verified traveler

Central location with clean rooms

Self

10/10

Exceptional

02 Jan 2026

matt

Room was clean and check in staff very polite

10/10

Exceptional

29 Nov 2025

Madison

The staff at Moxy Hotel are lovely and I had a comfortable and enjoyable stay.

My room was clean and comfortable. The mattresses are quite firm.

The hotel is right by a S and U Bahn station which is convenient for travelling into the centre and from the airport. When I stayed (Nov 2025) there are works being done right by the hotel, on the walk from the station. This didn’t disturb my sleep in any way, though it means you have to walk down a small, quiet, poorly lit path to get to the hotel, which can feel intimidating if arriving alone in the dark - although, there are many other hotel customers from Moxy and nearby hotels using the same route all the time so it felt safe.

There aren’t a lot of food options in the area but the hotel does serve food and you are a couple S Bahn stops from the centre.

Overall I really enjoyed my stay, as I do any time I’m in a Moxy Hotel, particularly the welcoming and caring approach from all hotel staff.

Leisure Self

10/10

Exceptional

09 Nov 2025

Meriel

Easy to find, well located. Really well laid out room. Everything we needed even a popcorn machine that we were very excited about!
The staff were very friendly, helpful and professional.
We will definitely look for more Moxy hotels!

Leisure Friends

10/10

Exceptional

21 Oct 2025

Ashia

I had a wonderful experience staying at The Moxy. From start to finish, the customer service was exceptional—friendly, responsive, and always ready to help with any questions I had. The hotel itself was incredibly comfortable, clean, and well-maintained. The staff went above and beyond to make sure my stay was pleasant, offering genuine hospitality that made me feel truly welcome.

Friends_and_family Friends

6/10

Pleasant

06 Oct 2025

David

My belief in the Moxy brand has been greatly impacted by this stay. I was disappointed by my first interaction with the front desk, when I was allocated a room with two single beds for me to sleep in. My request for a later check out was reluctantly agreed (one hour's grace), but not actually honoured. And the pizza I had from the 24-hour pizza bar (£10.48p for an 8-incher) was heated to a point where it was near inedible. In fact, the only staff I encountered who seemed genuinely friendly were the guys servicing the rooms.

I can almost guarantee that I'll not stay here again, having paid too whack for an indifferent stay.

Leisure Self

10/10

Exceptional

04 Oct 2025

David

Friendly staff

8/10

Excellent

29 Sep 2025

NICOLA

Very clean room and a quick train ride into the centre of town

Business

8/10

Excellent

24 Sep 2025

julian

Reception check out was a bit slow / busy but overall very good and will return

Business

6/10

Pleasant

15 Sep 2025

Elsbeth

They run out of breakfast food on Sunday. Less selection than on Saturday.

Leisure Self

6/10

Pleasant

14 Aug 2025

Jordan

The location is currently surrounded by heavy construction, both around the hotel and near the train station, which makes the area less pleasant to walk through. Unfortunately, the room lacked many of the basics I would expect for comfort: no mini fridge, no complimentary water, no coffee or tea-making facilities, no air conditioning, and no safe. I was surprised given this is a Marriott property.

While the staff were friendly and the room itself was clean, it was missing those small conveniences that really make a stay enjoyable. If you wanted water or coffee, you had to go downstairs to the front desk and pay inflated prices. There are limited nearby stores to pick up your own drinks or snacks.

Overall, a clean hotel with kind staff, but lacking amenities and surrounded by construction — personally wouldn’t stay again.

Leisure Self

10/10

Exceptional

06 Jul 2025

Cynthia

Very fun hotel with a cool vibe. Welcome cocktails and free breakfast were excellent.

Leisure Family

10/10

Exceptional

30 Jun 2025

Dionisis

Convenient

Business trip? Easy checkin , good room and facilities

Business

4/10

Poor

16 Feb 2025

Verified traveler

Cold room - too weak AC to heat the room in a few

I arrived in the evening. The ground floor room I received was freezing. Due to construction, it also had a huge dumpster right in front of my window. I turned on the AC. It was so weak that it could not heat the room in a few hours. I asked to change the room, but no room was available. I was told that the AC is not broken, but this is how it is in all rooms. Apparently, it was limited to save the hotel costs. You can ask a technician during the daytime to make it work better. It is the first time I am not happy with this hotel. The Staff was very nice, but could not solve the problem. They offered me a free breakfast, which was nice. Still, I prefer paying a few euros more and not freeze at night. It's kind of a basic request from a hotel...

Business

8/10

Excellent

13 Feb 2025

Phillip

Enjoyed stopping here

Lovely family break. Easy to get into the city centre from local station.

Room was great for 2 adults and one child.

Friends_and_family Family

8/10

Excellent

15 Dec 2024

Leah

Welcome drink was a great touch. Breakfast was good and the bar area nice. Room was a good size with nice toiletries. 1 train ride to central. Area not great for much though.

Leisure Family

8/10

Excellent

08 Dec 2024

Ehsan

was fine

10/10

Exceptional

13 Oct 2024

Steven

Great staff and rhe cleanliness was top!

Leisure Friends

4/10

Poor

06 Oct 2024

Ananta

The property have repeatedly ignored my communication when requesting the return of my security deposit for the room.

Upon checkout I was informed that it would take 1-2 days for the €90.00 (3 night) deposit to be returned to my account and I have still not received this.

I emailed twice and called once and would advise caution when checking in and asked for a deposit on the room on top of the full booking fee.

Very disappointed as I am out of pocket due to sheer ignorance and fraudulent processing of security deposit. This is despite me emailing my IBAN details afterwards too.

10/10

Exceptional

29 Aug 2024

Laura

The hotel itself is fairly new and is great - nice big beds, spacious rooms. Powerful shower. The bar area downstairs is great, they serve breakfast and food there but we didn't eat.

My only issue is they advertise having air conditioning - however in reality its just an air purifier - we we told this by a staff member when we went to complain that our AC didn't seem to be working. Had I known this I wouldn't have chosen this hotel. My partner and I have. AC in our room at home, as we like the room to be cold. We struggled to sleep here, as we were too hot - even with the window open.

The area was nice, close to a train station where you could go to/from the airport and anywhere else you needed.

Partner

10/10

Exceptional

14 Jun 2024

Simon

Ideal stay, central Hamburg

Great hotel, simple but clean and modern. Comfortable, short walk to S bahn and 2 stops to middle of the city. Staff were excellent.

Business

10/10

Exceptional

13 Jun 2024

Marina

Very clean hotel. The breakfast has a nice choice of options.

Leisure

8/10

Excellent

26 May 2024

Gunther

Had a very pleasant stay. The rooms and property are well maintained, and staff is very helpful. Not too far from the train and downtown is very accessible from here. There's a large supermarket down the road and a few restaurants for dining options. The only inconvenience we had was there is construction everywhere around the city and it was dusty. Also, lots of pedestrian and traffic rerouting. Hotel has a gym which was great for people who like to work out. Overall, it was decent and it has a pretty interesting decor and vibe.

Leisure Partner

10/10

Exceptional

06 Dec 2023

Juan Ricardo

The people at the front desk is the best!

Friends_and_family Family

10/10

Exceptional

28 Nov 2023

David

We are Hilton Diamond level. We found ourselves in Hamburg to go on a cruise and there was no availability at the Hilton. We decided to roll the dice and stay here.

The staff were an 11 out of 10. Every interaction with them was awesome. We mistakingly printed our cruise form on double sided and needed it printed single sided. The hotel does not have a 'business center' but they said, email what we need printed to them. It was done immediately. We were stupid typical Americans and forgot that electrical outlets are not universal :) They were considerate enough to lend us an adaptor for no charge. Our luggage was lost by BA and I told the staff that they may be delivered. The staff asked if we wanted to be texted or called when the luggage arrived. Just the smallest nicest touch!

We did not get the breakfast option and that worked out for us. We did use the bar/food service and was pleasantly surprised at the reasonable cost. For other Americans out there, imagine what a 8 Buffalo Wing and Fries would cost at a Hilton. It was 9 euros. It was also damn good! We wound up having that twice during the 3 days we were there!

The location of the hotel is about a five minute walk to the Berliner Tor train station. About 1000' past the station is a huge grocery store, Kaufland.

Now, the room, ok, it was small compared to US Hiltons. It was typical for EU rooms. We liked the automatic floor lights.

Leisure Family

10/10

Exceptional

18 Oct 2023

Jarrad

Staff were amazing. Rooms were wonderful

Partner

10/10

Exceptional

29 Jul 2023

Brett

Clean, modern nicely appointed.
Access a little limited due to roadworks.

Leisure Partner

10/10

Exceptional

17 Jul 2023

Michael

Great place, near train and walkable to the city

Leisure Family

2/10

Poor

28 Apr 2023

david

Keep away from MOXYS

Had my room emptied after 2 nights, even though had booked 3 nights. Reason given by housekeeping was because there was no bag . My suitcase took 3 days to catch up with me as had been lost by the airline. Comlained to reception, apologies offered.
No tea/coffee facilities in the room. No draws or cupboards to store anything.
On check out was over charged city tax. Complained later in day by phonecall as unable to contact them by email. Manager said would look into the matter and call me back. To date no contact from him.
Stay away from all Moxys, this is the 2nd one I've used. Enough is enough never aain.

Business

8/10

Excellent

10 Mar 2023

Bente

Central in Hamburg, good start for experience - good breakfast, nice staff. Parking possible and convenient, but not included. Beds: needs softer

Leisure Partner

10/10

Exceptional

04 Feb 2023

Leilani

Soooo cute hotel and I loved the cozy ground floor for working and chilling. I loved my stay so much 😍

Business_and_leisure Self

10/10

Exceptional

14 Oct 2022

Luis

Great stay, in general nice vibe of the hotel and staff. I’d love to come back. Loved the amenities!

Leisure Partner

10/10

Exceptional

01 Oct 2022

Mark

Exceptionally professional and happy staff. Tamim and Mansoor are delightful and friendly

Business Self

10/10

Exceptional

12 Sep 2022

Luz

Everything was just perfect.

Leisure Friends

10/10

Exceptional

07 Sep 2022

Susan

It was eclectic and fun.

Leisure Family

10/10

Exceptional

05 Sep 2022

Craig

It was good very friendly and nice but check in understaffed

Leisure Family

10/10

Exceptional

03 Sep 2022

Craig

Was good

Leisure Family

8/10

Excellent

26 Aug 2022

Kat

It's a good place to stay, but the area is known to be a bit shady. Close to public transport and not far from all the nice inner city stuff. I, unfortunately, went on a very popular weekend and the 150€/night that I paid was too much for this. I would consider 70 - 80€ an appropriate price. The room was itself was ok and the beds where very good. The shower was great too, except for the awfully sweet, strong smelling shower gels & soap. Gave me a headache. The overall style is modern and minimalistic but lacking the cleverness of a certain competing popular chain.
Example: 2 people, 4 towels but only one tiny towel rail to hang them all up. No closet but a fixture across the wall with 4 coat hangers attached at random heights. They were installed on fixed spots so we could not hang our clothes at another, more convenient spot. There was no coffee machine or mini fridge. All very basic. Unfortunately, our otherwise quiet room was next to a very squeaky door (staff room maybe), that started to wake us up around 06:00 in the morning.

Overall def. not a stay worth 150€/night, but perfectly fine for half the price. Despite my complaints, I would choose the Moxy again. Staff was nice too

Leisure Friends

8/10

Excellent

14 Aug 2022

Greg

Clean, well-run hotel. Location a bit challenging in part due to work on the tram lines right now.
Front desk crew friendly and helpful. Worth a stay.

Leisure Family

10/10

Exceptional

08 Aug 2022

Catalina

Morden, confortable, smart stay

The size of the room is very comfortable for two people traveling with big bags. The furniture is modern and well kept. the lights concept in the room is great, very cozy. and also very smart having the dimmed lights turning on someone get up the bed.

Partner

10/10

Exceptional

17 Jul 2022

Tayyip

Friendly and clean place

10/10

Exceptional

15 Jul 2022

Markus

Fantastic place, met my high expectations

The photos don't lie, it is an absolutely lovely place if you don't mind to be a little bit outside the city center

Self

8/10

Excellent

17 Jun 2022

Tyler

Very helpful and attentive staff members. The lobby area and rooms are brand new and done to a high standard. The location is only 10 mins walk from the main station (Hamburg Hauptbahnhof) and a short walk to the closest station (Berliner Tor). The only improvements would be to the facilities provided in the room - no bin in the main bedroom, just a bathroom bin. Unfortunately there's no tea/coffee making facilities, and no wardrobe, just a few hangers by the TV. Other than that, a great room that is in a food location to explore Hamburg.

Leisure Friends

8/10

Excellent

11 May 2022

Roel

The only thing I like to complain is the headboard of bed is wood and there’s some kind of material they pasted that the “DUST” would really get stuck and accumulate in that headboard. I was sneezing and sneezing in that bedroom and when I go out side I’m all good. So I suspect it’s the dust in that headboard that needs to clean well or take out that material that been pasted in that headboard. Otherwise, everything is good!

Business_and_leisure Self

8/10

Excellent

02 May 2022

Osvaldo

Overall a good experience. Hotel selling a bottle of water for 3.50 is rather steep. The rooms were basic which was fair for the price however the room required a good dust, it was evident that light fittings and railings to hang clothes on had not been cleaned for some time

Leisure Friends

10/10

Exceptional

11 Apr 2022

Anssi

This is a very nice hotel. Clean, comfortable, friendly service and very good location.

Friends_and_family Family

10/10

Exceptional

21 Feb 2022

bryan

Moxy is for me a hotel trying to give off an upmarket youth hostel vibe. I loved the attention to detail, decor, common areas… my 12-year old daughter came to visit and the lounge bar/lobby area really impressed her, so much that she went about photographing everything. Great staff, very friendly. I regularly stay in mid-range business hotels in Hamburg and this one is definitely one of my favorites.

Leisure Self

10/10

Exceptional

25 Oct 2021

Verified traveler

Perfect

Excellent hotel, shiny and spotless, conveniently connected close to U bahn. Ideal for business stays

Business

10/10

Exceptional

16 Oct 2021

stephen

Moxy cool place

Really friendly and helpful staff.
Place is clean and parking underground with modern sized parking bays.

Business

2/10

Poor

16 Sep 2021

madeena

The crime rate in Hamburg is ridiculous. I locked my valuables in my safe; however, I did some shopping in the city. And when I came home I noticed some of the stuff I purchased was missing. My bags went directly from this room to my home. So the items must have been stolen from this hotel. If you do purchase items, make sure to make them look old. Or for more safety try to fit as much as you can inside the safe. Their hotel staff is filled with thieves. There is no point in reporting to managers, nothing will happen. They will call the police and make a big show of it, but nothin happens. Therefore, protect yourself.

Business Self

10/10

Exceptional

31 Jul 2021

Dominic

Lovely 2 day stay for business

Very friendly welcome. Lovely and clean rooms. Spacious downstairs bar area with a good selection of food and drinks. Food was fresh and cooked to order. Had a lovely couple of nights here and would definitely stay again

Business

10/10

Exceptional

29 Jul 2021

Verified traveler

very clean and modern. staff was very friendly and helpful

Leisure Family

10/10

Exceptional

17 Jul 2021

David

The room was actually so nicely decorated I took pictures to keep as inspiration.

Business

10/10

Exceptional

10 May 2021

Tom

Fantastic

Business Self

10/10

Exceptional

21 Sep 2020

Michael

Moxy Hamburg City. Excellent.

Outstanding. The hotel is new. It opened a week ago. The staff were helpful and friendly. The rooms were large and comfortable. WiFi is excellent. The bed was super comfortable. The location is 5 mins from Berliner Tor Sbahn and Ubahn. And 1 stop from Hauphbahnhof. I travel a lot. For the first time 10/10. Thank you Moxy Hamburg.

Self

10/10

Exceptional

30 Jul 2026

Brit Jane

Fantastisk opphold og god frokost

10/10

Exceptional

29 Jul 2026

Maikel

Mooie, ruime kamer. Vriendelijk en behulpzaam personeel.

10/10

Exceptional

29 Jul 2026

Louise

Fantastisk sted. Sødt personale, god værelses størrelse 😊.

8/10

Excellent

28 Jul 2026

Laila

Kunne vært bedre frokost og hotellet ligger sentralt, men i ganske dodgy område. Mye rusa folk utenfor.

10/10

Exceptional

26 Jul 2026

Nina

Alles super - sauber, Personal sehr zuvorkommend und freundlich.

6/10

Pleasant

25 Jul 2026

Matthias

Der Kicker im Aufenthaltsbereich hat uns gut gefallen. Die Türen zu dem Zimmer ließen sich schwer öffnen, insbesondere für Kinder/Jugendliche. Die Ablagemöglichkeiten im Bad waren recht klein. Im Zimmer war kein Kleiderschrank vorhanden. Das Personal war sehr freundlich und zügig bei der Erledigung ihrer Aufgaben.

10/10

Exceptional

24 Jul 2026

Jessica

Fint hotell med bra lounge där vi kunde dricka, äta och spela spel. Dock fick vi inte wifi att fungera då man var tvungen att skapa ett konto hos mariott och det gick inte.

8/10

Excellent

24 Jul 2026

Jesper

Dejligt roligt hotel
Centralt beliggende

8/10

Excellent

22 Jul 2026

Anna

Very nice hotel, it felt welcoming and was well maintained. I just found the bed and pillows to be a bit too hard for taste but no other complaints. The food was great also.

10/10

Exceptional

22 Jul 2026

Carmen

Alles super

Partner

10/10

Exceptional

21 Jul 2026

Michael

Wir würden das Hotel jederzeit wieder buchen.

Family_with_children

8/10

Excellent

19 Jul 2026

ida

Rigtig fint hotel. Dog var sovesofaen stenhård og ikke god at sove på overhovedet.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

daniela

Sehr schönes Hotel mit sauberen Zimmern und freundlichem Personal. Ich habe mich wohlgefühlt und komme gerne wieder. Klare Empfehlung!

Friends

10/10

Exceptional

07 Jul 2026

Fredrik

…dldkdkdkekwkdkdkdkekekdkd

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Lina

Trevlig frukost och väldigt hjälpsam personal

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Binnur

Her zamanki moxy tatlılığı

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Thomas

Zimmer riechen nach Parfum
das Frühstück ist nicht gut.

Partner

10/10

Exceptional

26 Jun 2026

Dante

Everything was very good!

10/10

Exceptional

23 Jun 2026

Göksu

Cok harika ve mukemmel💫👏👍

Business

8/10

Excellent

20 Jun 2026

Philipp

Willkomensdrink kam gut an, Zimmer war sehr ruhig

Self

10/10

Exceptional

15 Jun 2026

Eric

Wir wurden sehr freundlich empfangen und konnten aufgrund unserer frühen Anreise sogar schon vor 15 Uhr unser Zimmer beziehen – das war wirklich toll. Die Zimmer sowie die Lounge waren modern, gemütlich und sehr sauber eingerichtet. Besonders cool fanden wir, dass das Team auf Wunsch die WM-Spiele übertragen hat. So konnten wir die entspannte Atmosphäre in der Bar und Lounge genießen und nebenbei auch eine Runde am Tischkicker spielen. Insgesamt hatten wir einen sehr schönen Aufenthalt in Hamburg.

Partner

8/10

Excellent

10 Jun 2026

Nicole

Schönes Hotel mit eigenem Parkhaus und Parkplätzen an der Straße.
Sehr nettes Personal, Zimmer schön, Modern und Sauber.

Nur die Preise im Restaurant sind meines Erachtens VIEL zu hoch.
Die Preise für das Essen stehen in keiner Relation zur Qualität.
Kleine Portionen, durchschnittlicher Geschmack..
9,-€ für ein Glas Wein, 4,-€ für eine kleine Flasche Wasser.....naja...

Partner

10/10

Exceptional

07 Jun 2026

Ulrike

Schönes Hotel, sehr verkehrsgünstig gelegen. Reichhaltiges Frühstück, freundliche Mitarbeiter.
Parken in Tiefgarage möglich.

Partner

8/10

Excellent

27 May 2026

Annika

Große Frühstücksauswahl, freundliches Personal, guter Anschluss an öffentliche Verkehrsmittel.

Family_with_children

8/10

Excellent

26 May 2026

Susanne

Gutes Stadthotel

Friends

6/10

Pleasant

17 May 2026

Martin

Manglende en stol og et bord på værelset. Morgenmaden var dyr i forhold til udvalget og kvaliteten. Ellers et godt hotel med god bar.

Friends_and_family Family

8/10

Excellent

17 May 2026

Lukas

Sauber, modern, gutes Frühstück.
Bettkomfort o.k.

Friends

8/10

Excellent

17 May 2026

Rikke

Dejligt hotel med afslappet stemning og meget hjælpsom personale. Ligger dog lidt isoleret i forhold til byen

10/10

Exceptional

12 May 2026

Raphael

Das Hotel ist super schön, durchgestylt und sauber. Die Bedienung sehr freundlich und zuvorkommend. In der Nähe kann man schnell den ÖPNV nutzen. Die Straße direkt vorm Hotel ist ziemlich belebt und verkehrsträchtig, das hört man vom Zimmer aber gar nicht.

Partner

10/10

Exceptional

11 May 2026

Marcel

Super Frühstücksbüffet trotz der grossen Anzahl Gästen.

Friends_and_family Friends

10/10

Exceptional

03 May 2026

Nadine

Tolles Preis- Leistungsverhältnis

10/10

Exceptional

03 May 2026

Monika

Wir waren rundum zufrieden. Das Personal super nett und stets hilfsbereit. Das Zimmer sauber und für uns beide ausreichend groß. Das Frühstücksbuffet war super und die Pizza, die wir abends nach einer Veranstaltung noch bestellt haben auch! Wir hatten einen Parkplatz an der Straße. Das war vollkommen ok. Die Lage war super. Mit den öffentlichen Verkehrsmitteln und zu Fuß kamen wir überall hin, wo wir hin wollten. Wir würden jederzeit wieder kommen! Vielen Dank, für das tolle Wochenende!

8/10

Excellent

03 May 2026

Pascal

Ein sehr schönes Hotel in Hamburg, freundliches Personal & saubere Zimmer.

Partner

8/10

Excellent

26 Apr 2026

Melanie

Saubere und moderne Zimmer!

Friends_and_family Family