Name: Mercure Hotel Hamburg City
Address: Amsinckstr. 53, 53, Hamburg, 20097, DE

4/10

Poor

13 Jul 2026

Deepak

We booked this hotel especially because of Air Codntioning, as advertised on the website and when we checked in AC wasn't working at all. When we asked staff about this, they said AC is broken and they are looking to fix it. We stayed there for 3 nights and they didnt fix the AC at all. It was terribly warm inside the room and we tried to open the windows, but it was too noisy, as it was next to the main road. There wasn't any fan or anything, when we asked few times they provided small fan, which was not enough to cool the roon enough.

Family_with_children

10/10

Exceptional

12 Jul 2026

Viktor

Great property, very nice and helpful staff

Family_with_children

8/10

Excellent

13 May 2026

Marian

Pleasant hotel, although a bit far from the city center. Excellent parking options. No restaurants nearby in the neighbourhood, at least a 30 min walk

Partner

8/10

Excellent

24 Mar 2026

Nadine

The hotel was clean and location is within walking distance from the city Center. Staff was very friendly and helpful.

Friends

10/10

Exceptional

08 Nov 2025

Darcy Louis

Bit of a walk to things but not too bad

Leisure Family

10/10

Exceptional

21 Jul 2025

Mark

Clean and tidy property, friendly staff, good breakfast

Leisure Partner

10/10

Exceptional

25 Jun 2025

Michael

nice spacious and very clean room

Business Self

8/10

Excellent

22 Jun 2025

Alberto

ISC hotel

Everything was as expected. Yes I would recommend this hotel. I used this hotel to attend ISC.

Business

6/10

Pleasant

10 Nov 2024

John

Cold especially the bar. Limited drink selection. No parking. Difficult to find paring locally unless you know the area. Constantly going to parking meter to top up. Room not being cleaned during stay.

Business Partner

10/10

Exceptional

29 Sep 2023

Mark

The location was quiet and a short walk to the main sightseeing attractions. The hotel was very clean and the staff were very friendly. Not much to fault.

Leisure Partner

10/10

Exceptional

11 Apr 2023

Victor

It's a great place if you're gonna stay a few days, the breakfast is great 👍 and the rooms too. Definitely I'd choose it again. If you have a lot of luggage, I'd strongly recommend go there through bus, if you take the S-Bahn there'll be a lot of stairs

Leisure Family

8/10

Excellent

09 Jan 2023

Elena

Decent, but not what I expected.

Business Self

10/10

Exceptional

03 Oct 2020

Maximilian

ice rooms and friendly staff

Nice rooms, friendly staff.

Business

8/10

Excellent

02 Oct 2020

Maximilian

Friendly and supportive staff at reception desk

Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!

Business

10/10

Exceptional

30 Sep 2020

Maximilian

Nice hotel

Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.

Business

10/10

Exceptional

29 Sep 2020

Maximilian

Very convenient

Business trip. Very convenient! Nice harbor theme in hotel

Business

8/10

Excellent

29 Sep 2020

Verified traveler

Nice place close to city center

Nice place close to city center. Food was reasonable good as well.

Business

10/10

Exceptional

08 Sep 2020

Danielle

Weekend Getaway

Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby.

The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus.

I would stay again.

Friends_and_family Family

6/10

Pleasant

19 Oct 2019

Verified traveler

Location okay, but not close enough to the center to walk, about 10 euro cab ride. Staff could be nice especially in the coffee shop which also is the restaurant if you are not part of a larger group. Room alright although bathrooms not made very functional.

Leisure Family_with_children

8/10

Excellent

26 Sep 2019

Julie

Family stay

We stayed at the hotel with a 9 month old baby- the cot provided was good. Traditional wooden cot with mattress. Staff were helpful when accommodating sterilising of bottles. Nice lady in cafe gave my son a free teddy- a nice gesture. Would recommend and stay again.

Friends_and_family Family

10/10

Exceptional

18 Jul 2019

Terje

Really COOL consept in the room.

Friends_and_family Family

8/10

Excellent

10 Jun 2019

Benjamin

A decent and low cost stay

The hotel was pleasant, nice staff and comfortable for the money.

8/10

Excellent

10 May 2019

Verified traveler

The hotel is a very good choice for any business travel to Hamburg. My colleagues and me all really appreciated the comfort and location in regards to the proximity to the Hamburg conference center. The rooms are in good condition and kept very clean. However, it was a shame that the breakfast staff that greeted us to assign a table was largely unfriendly and the staff clearing the area was very slow when it came to clearing plates and offering coffee.
I would stay again, but I wouldn't include the breakfast.

8/10

Excellent

10 Oct 2018

S

very helpful and friendly staff, Appreciated the comfy cup of tea in the Lobby. Good breakfast variety and nice, well priced dinner. We can certainly recommend this for families as well.

10/10

Exceptional

10 Sep 2018

Verified traveler

Nice Hotel for business

Hotel's location, room size and staff are good. i went there 2 nights for business trip and it is very ideal.

8/10

Excellent

31 Jul 2018

Gavin

Good hotel convenient to the port.
Local area no idea as in late and left early

10/10

Exceptional

08 May 2018

Verified traveler

Oldies on a stag do !

Nice hotel not too far from the main train station.Rooms clean and e decent size.A/C didnt seem to work in our room but never mentioned it so no complaints really.

Friends

8/10

Excellent

06 Apr 2018

Verified traveler

Great breakfast buffet. Nice bar area. Dog friendly

10/10

Exceptional

27 Nov 2017

Denise

5* stay

The hotel was very good we will be going back ,staff were very helpful,all the services was good to ,shower and coffee machine was the best personal touch

Partner

10/10

Exceptional

29 Aug 2017

John

Good location

We were a large family group of children and adults the staff were very helpful and friendly and we all location on the same floor next to each other. The restaurant staff were very helpful with a large table to accommodate us all with good food. Everybody could relax.

8/10

Excellent

25 Aug 2017

Verified traveler

Very Comfortable hotel. Good location as s-bahn is just a 5 min walk. One stop down from central station and S3 line has most of the major stations on. Staff are great.

10/10

Exceptional

21 Apr 2017

nicki

Nice hotel

We had a lovely comfortable room, a short walk from the nearest train station. All the staff were friendly and spoke English. Slight loss of points on cleanliness for finding a jelly bean under the bed that didn't belong to us! Would still recommend as good value for money

10/10

Exceptional

17 Apr 2017

Thomas

Good hotel, maybe more for businesss than leisure

Should maybe be titled 'city south' not city centre as it is a good 15-20 min walk to the centre, but a 5 min walk from s-Bahn which has good transport links to anywhere in Hamburg you'd want to go.

Rooms nice, everything provided including free safe. Hotel lobby clean, coffee shop on site and good food available at reasonable prices.

Family

8/10

Excellent

16 Apr 2017

Julia

great location

great hotel for sightseeing, service was good and hotel was clean

Family

10/10

Exceptional

23 Feb 2017

ju

Great hotel.

Hotel located just outside the immediate centre but only 10 min walk from central station and on a direct bus route too. Hotel is very well appointed, clean, well presented and the breakfasts are superb. Highly recommended and ideal for that city break.

8/10

Excellent

06 Jan 2017

Alex

A warm and welcoming hotel

Just a 10 minute walk from the central station and the high street. About 15 minutes from the bars and nightlife! Very pleased with our stay. The staff were very friendly and helpful too!

Family

6/10

Pleasant

29 Dec 2016

Cary

Cute hotel ....

I ended up staying here two days longer than expected. The staff is friendly. But that just meant they smiled as they dropped the ball. Our room was never cleaned. The shower didnt drain. Ask for more towels?..Be prepared to wait or go to the basement to get them yourself as I did. It's really a neat place. Just seems they are more concerned with the restaurant downstairs than the hotel portion . After I that u can't say I wouldn't stay here again. But there has to be better options.

Family

8/10

Excellent

14 Dec 2016

Verified traveler

Decor a bit outdated, but a decent hotel

The hotel overall is good, but right opposite an extremely noisy building site where they start work at 07:00. Also, the room decor needs updating a bit. Other than that, - good hotel and it's fairly easy to get to the city centre from it. Breakfast was very tasty!

Partner

10/10

Exceptional

27 Sep 2016

Liam

Fantastic rooms, great staff.

This hotel was incredible. North American sized rooms, full amenities, great atmosphere - and a wonderful staff. It's a little bit off the beaten path in terms of getting to tourist attractions and whatnot, but it seemed that there were a lot of business types staying at the hotel. The bar / lounge was buzzing, and a great coffee shop is part of the property.

Family

6/10

Pleasant

08 May 2016

Verified traveler

Ok

location could be better

10/10

Exceptional

17 Apr 2016

Kurt

Great hotel within walking distance to center

We chose to stay at Mercure Hotel Hamburg City once again. The hotel is very nice. The service is great. They have a wonderful breakfast and great cocktails. If you do not feel like walking back into town, we recommend the hotel restaurant. You can easily walk into the town center in about 15 minutes. The hotel is by Mittel Kanal, which is very nice. You will not find shopping og dining in the immediate area, however. In Hamburg you do a lot of walking anyway!

Partner

10/10

Exceptional

04 Jan 2016

Verified traveler

Once again excellent !

We had stayed in Mercure in Rome few weeks earlier, so decided to do so again in Hamburg! Initially the location was a turn off on our final arrival, as we walked to the hotel from the station and being in a strange country it proofed hard to find! However with bus and train very near by we could reach centre 10-20 minutes max. once settled in!! Breakfast room and lobby staff very professional! Look forward to staying again in a Mercure !

8/10

Excellent

04 Dec 2015

Verified traveler

OK hotel in out-of-the-way location

Hotel is OK, but nothing much around it.

10/10

Exceptional

19 Oct 2015

Verified traveler

Excellent service

Great atmosphere
Loads of food

Polite and helpful staff

8/10

Excellent

07 Sep 2015

Brian

Nice hotel close to attractions

confortable, clean, nice friendly service, convenient location.

8/10

Excellent

06 Sep 2015

Verified traveler

Good

İn first time we had a small problem but staff solved it. İt was good.price and staff are good...............................,......................Breakfast is succsessful.

10/10

Exceptional

09 Aug 2015

Genine

Great Hotel in the city

This is one of the best hotels I have stayed in. The plus points included a great and varied breakfast, big comfortable rooms, nice decor and seamless check in and out.
There isn't anything I can say needed to be improved. It is situated well for the city as it is on the outside edge so its easy enough to walk into the centre or catch a bus/train and is quiet.

we travelled with two children and they supplied the beds and cribs which were very nice and comfortable and nothing was too much trouble. The staff were very nice.

I would certainly stay here again.

Family

6/10

Pleasant

08 Apr 2015

Adam

Long Easter weekend away

We decided to go away over the Easter weekend and after looking at possible places to visit we settled on Hamburg. After looking around we found a combined flights and hotel deal and decided to go with it. The flights where through germanwings and the hotel the Mercury Hotel Hamburg City. Going of the hotels title 'city' we expected to be in the city centre but found that the hotel was on the very edge of the city centre with no services near by. While it might not seem far but it was at least a 20 minute walk before you reached the edge of the city centre and then another 15 minutes before you reached any shops.

10/10

Exceptional

09 Mar 2015

Jeffk

Comfortable hotel

Although the hotel seems to be a bit on the outskirts of central Hamburg it is only a few minutes walk from two stations and an easy 15 minute walk from the main railway station and the edge of the main shopping area. The staff are very helpful, and provided a kettle to supplement the coffee machine in the room, as I needed to have decaffeinated tea or coffee.
Don't expect good views from the rooms but there are plenty of other places for getting truly magnificent views . we had a most comfortable stay for 4 nights and would go back there.
You must visit Miniatur Wunderland which is either an easy train ride to the harbour area or about a 30 minute walk.

10/10

Exceptional

09 Jan 2015

Eddy

Nice and good rate hotel

We have stayed 2 nights in this hotel, the rooms has nice view on the river, and the rate 100 Eur was very suitable cause we have paid less and have stayed in a terrible hotel before this one, I recommend this one for business trip.

10/10

Exceptional

04 Jan 2015

Alex

Nice hotel, good price, stay if you need this area

Very nice hotel in a not so exciting area -- a bit of a long walk (15-20min) to the subway, but buses are close by.

Family

10/10

Exceptional

26 Jul 2026

Malik

Fint sted for børne familie

8/10

Excellent

23 Jul 2026

Gulnur

Aile için güzel bir yer. Uyumak için yeterli.

2/10

Poor

23 Jul 2026

Janne

Et gammelt og slidt hotel

8/10

Excellent

23 Jul 2026

Ethem

God service, rent værelse og god morgenmad buffe

10/10

Exceptional

21 Jul 2026

Frank Andre

Rommene var rene og pene, hyggelig personale. Frokosten var utmerket og veldig hyggelige folk i baren.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Anna

Helt okej hotell, inte speciellt välstädat då vi hittade kvarglömda strumpor från andra gäster. Riktigt bra frukost

Friends_and_family Family

6/10

Pleasant

19 Jul 2026

Jeannette

Restaurant til aften: Ekstremt lavt kvalitet. Vi fortrød virkelig at have spist der. Vi var 4 personer, Jeg fik en bagt kartoffel, som virkede for gammel.
Restauranten var gabende tom både fredag og lørdag aften.
Morgenmad: Ok. Meget kaotisk. Meget plane oplevelse. Varme glas til juice begge morgener.
Lobby/lounge: ingen spil, aviser eller andet stemningsskabende.
Chefen i bistroen, en ældre herre virkede ikke som han har lært noget om kundeservice.
Billederne viser at der mulighed for at sidde udendørs ved vandet. Og det er ikke.
Stedet ved vandet har intet med hoteloplevelsen at gøre.
Værelset: sæbe i bruse kabinen er sat op med dobbeltklikkende tape. Og en af vores børn fik den i hovedet da de sad o badekaret. Hvem sætter ting om med dobbeltklæbende tape i en brusekabine.
Værelserne har mange gamle USB outlets. Det er outdated, da de fleste bruger USB-C
Der står i beskrivelsen at der er have. Der er ingen have. Ingen udendørs hyggekroge man kan opholde sig. Det eneste sted man opholde sig er tre caféborde, som er et rygeområde på parkeringspladsen.
En meget lunken oplevelse, vi var skuffede.

Friends_and_family Family

2/10

Poor

17 Jul 2026

Turgay

Rommene var ekstremt varme og fikk ingen hjelp.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Øystein

The hotel was ok except for malfunctioning air conditioning. The staff said the air conditioning did not handle the heat. We did not sleep much the three nights we were there...

Friends_and_family Family

4/10

Poor

15 Jul 2026

Andreas

Traveling with two kids and my wife. Got a really bad room speaking of air condition. Very hot, i told the reception about this and they did nothing to fix it or did not advise me to change room.

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Christian

Wir waren mit unserem Aufenthalt sehr zufrieden und würden das Hotel für einen weiteren Hamburg Aufenthalt in Betracht ziehen. Leider war die Klima Anlage in dem gebuchten Zimmer nicht so leistungsfähig, so dass es nachts sehr warm war.

Family_with_children

10/10

Exceptional

13 Jul 2026

Matti

Convenient location. Clean rooms.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Maiken

The aircondition did not work. It was waaaay too hot in the rooms.
We chose this hotel because it was described with airconditioning. But it was not working.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Søren

Aircondition virkede ikke særlig godt

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Jennifer Fanny Åsa

Väldigt smidigt om du kommer med bil. Bra garage under hotellet med elbilsladdare!

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Matias

God beliggenhed ift. sightseeing. Virkelig god morgenmads buffet med venligt og hjælpende personale. Hård sovesofa på et lille værelse. Pakhus temaet med metal låse var lidt anstrengende. God parkeringskælder

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Sture

Gratis minibar hvis man bor i suiten.
Store romslige rom

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Tina

Das Personal ist sehr zuvorkommend. Das Frühstück war sehr komfortabel. Dieses Hotel war sehr Familienfreundlich. Das Zimmer war sehr sauber.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

seher

Temiz merkez istasyona yürüne mesafesinde.kahvaltı lezzetli.ailecek 4 kişı kaldık memnun kaldık.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Elisabet

Personalen var mycket hjälpsam, frukosten fantastisk, och rummet jättefint men tyvärr var det dålig effekt på AC:n.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Cristian

We just spent the night in transit.
We booked one hour before arrival, family of 4 with a dog.
Very helpful staff, great parking, ok room for the purpose, and a nice bar.
We would easily come back.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Hiba Akram Sabea

Super Dålig ventilation , obekväma sängar, jätte varmt överallt i hotellet

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Hannes

Alles in allem war es gut. Leider waren die Parkgebühren sehr hoch. Das wird uns wahrscheinlich davon abhalten nochmal dort zu übernachten.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Regnar

Tak, vi havde et par gode dage.
Bussen holder tæt ved hotellet.

Partner

10/10

Exceptional

15 Jun 2026

Georgios

Alles gut

Family_with_children

6/10

Pleasant

06 Jun 2026

Martin

Ok sted, men indretningen af værelset var klodset, og det virkede som om, at hotellet havde flere gæster, end det kunne håndtere. Stod i kø til indtjekning, morgenmad og elevatorer. Morgenmaden var dog rigtig fin. Aftensmaden i restauranten var virkelig dårlig. Åbenlyst præfabrikeret og ikke særlig lækker.

Friends_and_family Family

6/10

Pleasant

30 May 2026

david

Ok hotell. Frukosten var ok

Friends_and_family Family

10/10

Exceptional

21 May 2026

Anne

Rundum perfekter Kurzurlaub!
Gute Lage, nettes Frühstück, das Personal auch sehr umsichtig und sehr freundlich. Der Parkplatz ist sehr teuer!

Family_with_children

6/10

Pleasant

17 May 2026

Tobias

Das Zimmer ist ok aber für 4 Sterne enttäuschend. Vor allem das Bad war nicht richtig sauber und von der Ausstattung veraltet und abgenutzt. In der Dusche lief das Wasser nur sehr langsam ab. Andere Leute aus der Gruppe haben sogar ihr Zimmer gewechselt, weil es zu dreckig war. Sehr positiv war das Frühstück mit einer super Auswahl und einer guten Qualität der Produkte. Die Tiefgarage unbedingt meiden, da die Preise unverschämt hoch sind.

Partner

8/10

Excellent

14 May 2026

Pernille

Lækker morgenmad. Fint til prise

Friends_and_family Family

8/10

Excellent

03 May 2026

Gabriella

Nettes, hilfsbereites Personal. Das Wichtigste: das Zimmer war sauber und das Bett bequem.
Das Hotel hat eine gute Verkehrsanbindung Richtung Innenstadt. Ich habe im Zimmer eine Kaffeemaschine und/oder Wasserkocher vermisst.

8/10

Excellent

03 May 2026

Andreas Barskov

fint hotel. Medarbejderne stressede os til morgennmadsbuffeten fordi de var så mange

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Helle

Værelserne fine, lækker og varieret morgenmad.

8/10

Excellent

25 Apr 2026

M.

Ontbijt was uitstekend. Zeer gevarieerd.

8/10

Excellent

24 Apr 2026

Alexandra

Alles hat gepasst!

Family_with_children

10/10

Exceptional

13 Apr 2026

Lutz

Alles

10/10

Exceptional

11 Apr 2026

Nicole

Das Frühstück war vielfältig jedoch für 26,00 € etwas überteuert. Das Parken in der Tiefgarage war sehr komfortabel. Man kam von dort mit dem Aufzug direkt auf seine Zimmeretage. Jedoch waren 28,00 € pro Tag ein stolzer Preis.
Die Matratze war ziemlich weich.
Das gesamte Personal war sehr freundlich und gaben einen gute Tipps, wie man am besten und günstig zu den Landungsbrücken kommt (S-Bahn). Die Haltestelle ist ca. 7 Gehminuten vom Hotel entfernt.

Family

8/10

Excellent

08 Apr 2026

Mark Herr

Vor unserer Buchung haben wir nicht bemerkt, dass in ein paar wenigen Gehminuten das Harry Potter-Musical aufgeführt wird. Dadurch hatte es sehr viele Familien mit kleinen Kinder. Das Morgenessen war daher sehr laut.
Das Zimmer war sauber und ruhig. Der Garderobenschrank und die Minibartüre haben ein cooles aber lautes Design ;-) Blechtüren.
Das Personal im Restaurant/Speiseraum sind sehr freundlich und zuvorkommend. Das Morgenessen war vielseitig und gut.
Hervorragend fanden wir den Kühlschrank in der Lobby, um gekühlte Getränke für auf's Zimmer zu kaufen.

Partner

4/10

Poor

05 Apr 2026

Thomas

Really bad climate in the room.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Anna

Ok bra