Name: Jufa Hotel Hamburg Hafencity
Address: Versmannstrasse 12 14, Hamburg, 20457, DE

10/10

Exceptional

20 Jul 2026

Fitzgerald

The room is spacious enough to spread yourself out and get comfortable. It was nice to have coffee and tea available in the room. The staff were friendly, professional, kind and courteous.

Self

10/10

Exceptional

19 Jun 2026

Ruddy

Fairly new establishment in a quiet neighborhood, by the water, and extremely close to tram/train station. Quite easy to navigate the city on feet. Rooms are clean, spacious, and beautifully furnished. Would stay here again the next visit in Hamburg.

Self

10/10

Exceptional

12 Jun 2026

Eduard

Everything was exelent

Family_with_children

8/10

Excellent

04 Jan 2026

Kevin

Spacious and clean room, cot was provided. Very friendly staff! Great play areas for kids.
Sadly the restaurant, Das Kulinarium, was closed and their own buffet could be improved on. Overall we had a really nice stay!

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

Theresa Sophie

Staff friendly, room Nice (though with quite a few scuff marks on the walls), and breakfast was good.

Leisure Family

8/10

Excellent

04 Dec 2025

Alan

I've stayed here several times and like its modernity, comfort, waterside location and easy access to Havencity and the city centre. My visit on this occasion, however, was marred by construction work being undertaken outside my room which from around 7.45am was quite noisy.

Business

10/10

Exceptional

02 Aug 2025

Klaus

Convenient location in the Speciherstadt (Warehouse City) in the port

10/10

Exceptional

29 May 2025

Hannah

Brilliant family room and stay was great

Leisure Family

10/10

Exceptional

29 Apr 2025

Manolito

No help at the lobby for my luggages

Leisure

10/10

Exceptional

02 Feb 2025

Adrian

Great family hotel

10/10

Exceptional

30 Nov 2024

James

Very clean and modern hotel with excellent breakfast offering and convenient for public transport.

Leisure Family

8/10

Excellent

23 Nov 2024

Daniel

Small rooms, great location

Even though this hotel is a bit outside of the downtown area it is fairly quiet from outside noise. It's about a 7-minute walk from an EDEKA and an ALDI and it's right off one of the subway stations (S4, I believe). The staff was also friendly and the rooms were clean. Since this place is a bit more isolated, no restaurants are nearby. Also, we were in Hamburg during the weekend, so it was a bit noisy in our room with people (and kids) stomping around on the floor above us. I think on any other weekday the hotel would've been quieter, but that would be the only thing I'd complain about. Still a solid choice for a hotel

Partner

10/10

Exceptional

11 Sep 2024

Tatiana

Convenient location! Friendly and professional staff. Close to transit and nearby a park.

Business_and_leisure Self

4/10

Poor

17 Aug 2024

JACQUELINE

Phone in room didn’t work so had to go to reception to order room service (room service menu was placed in my room). I was told at reception that room service wasn’t available and I’d have to go to the buffet area instead. No restaurants around the hotel so no choice but to use the buffet.

Leisure Self

8/10

Excellent

30 May 2024

Lori

Buffet style dining food all meals was not good for me, would lime other options for dinner

Leisure Friends

10/10

Exceptional

20 Nov 2023

Robert

Would have liked better dining possibilities around.

Leisure Family

2/10

Poor

27 Jul 2023

PJ

Family hotel and a little limited good for children

Business

10/10

Exceptional

21 Jun 2023

Michelle

Nice convenient place to stay in Hamburg

Friends_and_family Family

10/10

Exceptional

12 May 2023

dylan

Train station and bus routes so close . Room very quiet . Nice location in Hagen city . Staff pleasant . Breakfast good

Leisure Partner

10/10

Exceptional

07 Jun 2022

Henrik

Functional and big room. Great Breakfast Bufet.
Lobby Area is big but not very inviting to sit and relax.

Business Self

10/10

Exceptional

27 Jan 2020

Verified traveler

Lovely hotel in quiet area down at the waterfront. Easy to get to on the Underground, the stop ( universitat) is right at the hotel entrance. Rooms are very spacious and exceptionally clean and quiet. Toilet and shower room are separate which can be useful. Bar / restaurant area very relaxing and staff couldn’t be more friendly and helpful. Breakfast is served on the first floor and there is everything you could need and served till 11am. Loads of choice for kids as well. Very family friendly hotel with areas for kids, plates cups and cutlery at mealtimes too. Wouldn’t hesitate to stay here again.

Leisure Partner

10/10

Exceptional

21 Oct 2019

Salah

Hamburg's top hotel choice

Ahoi and welcome to the most amazing experience you can expect from a 4-stars hotel.
One of the best hotels I've stayed at by far.
Hamburg is one of the most beautiful and attractive cities to visit in Germany and Jufa Hotel gave us that one extra bit of happiness to our trip. A clean, comfortable and friendly all around atmosphere that almost wants you to stay indoor all day.
NB The breakfast is a must to complete your full Jufa Hotel experience.

Friends_and_family Family

2/10

Poor

15 Aug 2019

Verified traveler

Late check-in is impossible and no refunding. Unhelpful team.

4/10

Poor

16 Jun 2019

Cornelia

Not recommended.

10/10

Exceptional

03 Jun 2019

James

Comfortable stay

Good value for money, comfortable hotel with a lovely outdoor sitting area. Taxi into town is roughly €8-€10

Friends

8/10

Excellent

11 May 2019

Verified traveler

Good hotel with adjacent metro link

New hotel in an area of Hafencity still being developed and so not offering many services or much atmosphere in the immediate surrounding area. Right beside a metro station, however, offering 10-15 minute link to the city centre. Built to a high standard with average size room and reasonably comfortable bed.

Partner

10/10

Exceptional

09 May 2019

Verified traveler

Although the hotel was big it didn’t feel like it. Loved the open space in the reception area although perhaps they could do something about cooking smells. Overall friendly and relaxed.

Friends_and_family Family

8/10

Excellent

15 Mar 2019

Verified traveler

Nice hotel but noisy environment

+ Large rooms, enough space for baggage etc.
+ Good breakfast
+ Clean room
+ Close to the U-Bahn
+ Child friendly
- A lot of noise from the railway line and the constructions in the surrounding from 4 A.M. on
- Only a small selection of expensive snacks in the evening

8/10

Excellent

28 Jan 2019

frazer

Hamburg weekender

Very central for Hamburg via the u bahn. Just need to sort the check in times.

Partner

8/10

Excellent

20 Dec 2018

Verified traveler

Overnight business stay

overnight stay. Friendly staff, comfortable room, good breakfast..

8/10

Excellent

17 Dec 2018

Ashish

Like any normal business hotel. Above average.

Good location, just next to a local u train station and street parking also available. Only issue was finding a elevator to go to the breakfast area in busy morning hours. Even finding stairs to go to first floor was a challenge. I recommend management to make sure door to stairs is unlocked during morning hours and put some sign boards so that everyone is not dependent on elevators.

Friends

8/10

Excellent

30 Nov 2018

Daniel

Nice, modern hotel in the Harbour City area

Nice new hotel in the 'Hafen City' (Harbour City) area of Hamburg. Very nice and large rooms, good bed, free wifi and modern vibe. There is a metro station on the U4 line directly outside the hotel which is very handy to get into the town centre. Town centre is about 20/25 minute walk or 5/10 minute tube. Water and Juice free of charge in room fridge. A lot of building going on in the area, though quiet at night. Hotel did offer meals, choice seemed limited - e.g. evening menu set 3 course dinner for 25 euros.

10/10

Exceptional

29 Oct 2018

Tim

Very good location across the road from the U-Bahn, and the area was relatively quiet too.

Rooms at the hotel were quite large for the price and comfortable

10/10

Exceptional

23 Oct 2018

Pam

Although there is still some construction work being done around the Hafencity area of Hamburg, it didn’t bother or disturb our holiday. The staff are extremely pleasant and very helpful, the hotel is immaculate, and the room we had was comfortable. The mini fridge had free water and orange juice too! The only suggestion I would have for improvement would be if tea/coffee facilities were in the rooms, but this is easily purchased in the cafe beside reception, or from a lovely cafe we found nearby.

6/10

Pleasant

20 Oct 2018

PgE

The hotel is very nice, clean, moderately friendly staff. Easy to get around.

A few criticisims, the right hand lefr screams out the floor level. Quite shovking the first time. You can hear on tje 6th floor perfectly when it says ground floor.

Secondly my biggest problem is that the hotel is surrounded by building works from the city which wasn't written anywhere before or after I booked, and the hotel didn't seem to care when I notified/politely complained that it was constant from 0730 on my first day of arrival luckily for myself if wasn't so bad the second 2 mornings.

I wouldn't recommend this hotel, because of the construction for another 18 months or so.

Also I am now aware that the hotel has only been open 6 months or so, and I also work in service, but the competanacy of most of the staff seems that they haven't had enough training. If it was one or two I would assume they were brand new and wouldn't have a problem at all.

Also a handful of the bar staff in the foyer bar are quite unfriendly/rude, they talk/shout to you across the bar, don't seem bothered about customer service at all, especially in the morning. Again I work in service so I know the importance of this and also understand it can be hard to be happy and smiley all the time especially when you have personal problems. But a bit of effort would be nice.

Otherwise hotel is clean, and has good transport links also not far to walk to the harbour, maritime museum and speicherstadt.

8/10

Excellent

17 Oct 2018

Andrzej

Very nice but not perfect

It was all almost perfect, but to get some proper food I had to travel by taxi or get early one of only two options in the bar. Also no room service or tea/coffee facility in the room.

8/10

Excellent

09 Oct 2018

Verified traveler

Best location in HafenCity with subway in front of the door. Very good breakfast buffet, great terrace. very friendly service at the front desk. Ideal for short vacation

Partner

8/10

Excellent

27 Sep 2018

Gregory

Hotel is nice new building, decor and bedrooms. Restaurant waiter was not very good, didnt listen and both starter and main course he brought together! Check out in the morning was really slow

4/10

Poor

06 Sep 2018

Mel

The hotel is still under construction. At 9 am, hammering and borings started in the rooms adjacent. Also all around the hotel, construction is going on. Check out time is already at 11 am. I asked for a check out at 11:30 or 12 and was told that this is not possible. The bathroom design is not functional. The sink as well as the entire bathroom has no space to put any items somewhere. If you try to call the reception, no one answers and you get connected to the hotel chain’s head office in Graz, Austria. They tell you that they cannot help you and you need to speak to the hotel’s reception. I got connected to Austria for about 5 times without ever reaching the reception. The hotel is located in a newly developed area. There is not much around, but the subway is adjacent and it takes only 2 stops to get to the Jungfernstieg. For a short business trip the hotel is fully ok - but not for a price of 300 USD!

6/10

Pleasant

04 Sep 2018

Verified traveler

Brand new hotel , not quite finished yet , lot of construction site around ., should be nice when it finished or completed

8/10

Excellent

31 Aug 2018

Verified traveler

Nice and clean

Nice new hotel still under some works with the last details at the time of my stay. Surrounding area is not the nicest as it is under development.

8/10

Excellent

31 Aug 2018

Brett

Excellent.

Excellent family orientated hotel overlooking the Elbe river in a newly developing area. The city is easily walkable from the hotel but I took the train as the station entrance is outside the front door. Its only 3 stops to Hamburg central station but you only need to go 2 stops to Jungfurnsteig as that station is directly below where the canal boats go and is more central. The room was new, spacious and very clean. I didn't use the bar or breakfast areas but they are very nice and overlook the river. There are no shops near the hotel but walk 400m down the road and there is a nice little open air mall with a supermarket, cafes, shops etc and keep walking another 800m towards the very impressive Philharmonic building and there are several restaurants and cafes overlooking the river.

8/10

Excellent

19 Jul 2026

Claus Richard

Fint hotell med 20 minutter gang avstand fra sentrum. Stille og rolig område. Rommene var store og fine. Frokosten var ikke verdt pengene. Helt ordinær. På et hotell som er tilpasset familier, burde frokosten være tilpasset barn.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Els

Leuk hotel , goede locatie. Vriendelijk personeel.

Partner

10/10

Exceptional

18 Jul 2026

Frank

Die Klimatisierung war ok, das Zimmer ließ sich aber nicht wirklich kühlen

10/10

Exceptional

15 Jul 2026

line

Det var et lækkert hotel som havde en god beliggenhed i forhold til det vi gerne ville se. Lækkert morgenmad.

Friends_and_family Friends

8/10

Excellent

14 Jul 2026

Jasmina

Die Mitarbeiter waren leider teils wirklich schlecht informiert. 3 Leute nannten mir zB unterschiedliche Öffnungszeiten des Restaurants. Ich hatte Rausfallschutz und Topper bestellt. Erst nach Erinnerung ein paar Stunden später kam der Rausfallschutz, Topper wurde vergessen.
Ansonsten wirklich alles perfekt. Tolle Location, nah zum Bahnhof und trotzdem ruhig am Wasser. Toller Ausblick. Essen war gut aber nichts besonderes.

Family_with_children

8/10

Excellent

12 Jul 2026

Henning

Viel Geduld beim auf den Fahrstuhl/Lift warten oder alternativ sonst die Treppe nehmen...

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jaqueline

Das einzige Manko ist die Lage, etwas weit vom Geschehen. Das Hotel selbst aber super für Kinder und vor allem ruhig!

Family_with_children

10/10

Exceptional

12 Jul 2026

Stefanie

Schönes modernes Hotel, sehr liebevoll und detailreich gestaltet, sehr sauber, Zimmer, wie das ganze Hotel. Direkt nebenan ist die U Bahn, mit der man schnell im Zentrum oder Hauptbahnhof ist. Frühstück auch sehr vielfältig, es könnte an verschiedenen Tagen ein bisschen abwechslungsreicher sein. Die Zimmer sind sehr schön, das einzige war die sehr hellhörigen Toiletten, kein Waschbecken in der Toilette, muss man zur Dusche rüber. Und die Klimaanlage hat nicht sehr gut funktioniert, aber ich würde es jederzeit wieder buchen und weiterempfehlen

Family

10/10

Exceptional

12 Jul 2026

David

Sauberes Hotel und sehr familienfreundlich.
Toller Kinderspielplatz und extra kinderbett war kein Problem.

2/10

Poor

10 Jul 2026

Claus

Hotellet ligger langt væk fra alting. Det fremstår utroligt dårligt vedligeholdt selvom det er forholdsvist nyt. Der forventede vi ærligt talt noget andet/mere for en enkelt nat til 1.400 kroner. Aftenbuffeten var en decideret KATASTROFE! De varme retter var lunkne eller kolde, og service i forbindelse med bestilling af drikkevarer var ikke eksisterende. Desværre en rigtig dårlig oplevelse - så næste gang vi skal overnatte i Hamburg finder vi helt sikkert et andet hotel.

Partner

8/10

Excellent

08 Jul 2026

Roya

Meget søde medarbejdere og super fint ophold. Dog kun 4 stjerner pga at sengen var ekstrem hård og ikke særlig rar at sove i

6/10

Pleasant

07 Jul 2026

cindie

Forfærdelige senge .. så hårde …
Og virkelig dårligt signal på værelset og i parkeringskælderen, så vi kunne ik lade vores bil der

Partner

10/10

Exceptional

07 Jul 2026

Franz

Empfehlen

8/10

Excellent

06 Jul 2026

Praphatra

Personal sehr freundlich und für Familien genau das richtige.

Family_with_children

10/10

Exceptional

01 Jul 2026

Anneli

Välstädat rum, rymlig balkong och välfungerande AC. Trevlig och tillmötesgående personal. Konstig planlösning på rummet med toaletten för dig utan möjlighet att tvätta händer, det behövde man göra i duschrummet. Bra läge precis vid U-Bahn. Området känns lugnt och tryggt, men tyvärr inte så mycket restauranger eller mataffär i den direkta närheten.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Raymundo

localização otima, fucionarios ok. café da manhã bom, otimo para familias.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Claus

Das Jufa Hotel in der Hamburger Hafencity ist auf jeden Fall sehr empfehlenswert. Eine wirklich sehr freundliche Belegschaft, ein tolles Frühstücksbuffet und großzügige Zimmer warten auf die Gäste. Die Tiefgarage und die \"Hundefreundlichkeit\" runden das gesamte Bild ab. Alle Attraktionen bis nach St. Pauli sind bequem fußläufig zu erreichen, für weiter gelegene Ziele nutzt man die U-Bahn - der Tiefbahnhof liegt direkt vor/unter der Hotellobby.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Moritz

Einfach alles rundum wie man es erwartet. Toller Aufenthalt☺️

Family

10/10

Exceptional

22 Jun 2026

Andreas

Fräsht hotell med bra frukost. Bokar gärna igen

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Maja

Mycket bra hotell. God frukost, Stora rena rum, sköna kuddar. Bra lekområden för barn. Middagsbuffen på kvällen var inte så speciell men utöver det var vi mycket nöjda med vår vistelse!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Åke

Vänligt bemötande, bra rum och utmärkt frukost

Partner

10/10

Exceptional

14 Jun 2026

Nadine

Das beste Hotel in Hamburg. Super Lage und kinderfreundlich.

Partner

6/10

Pleasant

10 Jun 2026

Maryam

Gutes Frühstück und sauberes Zimmer,

10/10

Exceptional

31 May 2026

Manuela

Das Personal war sehr freundlich, Zimmer sauber und groß. Große Auswahl beim Frühstück. Super Lage, sehr zum empfehlen.

Family

10/10

Exceptional

30 May 2026

Matthias

Das Personal war sehr freundlich und wir hatten eine tolle Aussicht von unserem Zimmer im 6. Stock.

Partner

10/10

Exceptional

16 May 2026

Niklas

Frukosten var väldigt bra. Dock ingen vattenkokare på rummet (tycker om en kopp te på kvällen)

Partner

10/10

Exceptional

03 May 2026

Isabelle

Ansich ein sehr schönes Hotel!Und wir kommen immer wieder gerne wieder!
Aber unser Zimmer und das unserer Begleitpersonen war etwas vermackelt!
Die Wände waren etwas zerdellt!

Family

10/10

Exceptional

02 May 2026

Monika

Sehr freundliches Personal.
Super Frühstück mit guter Auswahl.

8/10

Excellent

24 Apr 2026

Christoph

Super Lage direkt an der U-Bahnstation.
Frühstück mit 24€ deutlich zu teuer, es gibt in der Nähe gute Restaurants und Cafés.
Tolle Aussicht auf den Hafen, sehr freundliches Personal und für Kinder tolle Spielmöglichkeiten.
Leider benötigen die Zimmer mehr Aufmerksamkeit, Türen schon stark abgeschrammt, Dichtungen der Dusche herausgerissen und liegen einfach in der Dusche.
Alles in allem gut, aber mit Verbesserungspotential bei den genannten Dingen.

Family_with_children

10/10

Exceptional

14 Apr 2026

Jan

Super Lage

10/10

Exceptional

14 Apr 2026

Moritz

Das Hotel liegt in bester Lage und ist gut angebunden. Wir konnten das Auto für ein komplettes Wochenende in der Hoteltiefgarage stehen lassen. Dafür war der Preis völlig in Ordnung! Das Zimmer war sehr sauber und geräumig. Das Personal war zuvorkommend und sehr freundlich. Alles in allem ein sehr schöner Aufenthalt.

Friends

8/10

Excellent

09 Apr 2026

Eduard

Schöne Zimmer

Family_with_children

10/10

Exceptional

08 Apr 2026

Mario

Sehr gutes hotel mit guter ruhiger Lage. U-Bahn Station direkt am Hotel, Frühstück und Abendessen Buffet war sehr gut. Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Würde das Hotel jederzeit wieder buchen. Wir freuen uns schon auf unseren nächsten Aufenthalt im hotel

Family

10/10

Exceptional

05 Apr 2026

Sungjun

Familienfreundlich

10/10

Exceptional

19 Mar 2026

Neidia

Sehr gut lagen

Self

6/10

Pleasant

07 Mar 2026

Marc

Die Zimmer sind Sauber. Jedoch nicht sonderlich kinderfreundlich. Hatten wir anders erwartet. Die Lüftungsanlage ist viel zu laut und muss abgeschaltet werden. Selbst dann ist das Geräusch nervend. Preise für Frühstück zu teuer.

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Lina

Fint og rent, store værelser men mærkeligt med vindue til badeværelse, og manglende håndvask på toilettet.

8/10

Excellent

21 Feb 2026

Daniela

Super Frühstück, schönes Hotel, top Lage, Zimmer etwas abgewohnt.

Family_with_children

8/10

Excellent

18 Feb 2026

Jesper

Dejlige værelser, god beliggenhed og morgenmad.

Personalet er venlige på en måde som kun tyskere kan være det.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Mehtap

Sehr gur

Leisure Family

10/10

Exceptional

10 Feb 2026

Susanne

Insgesamt war der Aufenthalt im JUFA Jotel Hamburg nur zu empfehlen...großes Zimmer, gute Betten, hohe Sauberkeit und Freundlichkeit, exzellentes Frühstück, berindruckende Lage...besser kann man nicht Empfangen werden.

Leisure Family

8/10

Excellent

08 Feb 2026

Merle

Das Zimmer war großartig!
Lage toll!!

Leisure Partner

8/10

Excellent

06 Feb 2026

Stephanie

Der Aufenthalt war insgesamt sehr schön. Ein tolles Familienhotel mit sehr gutem Frühstück und sehr freundlichem Personal.

Leisure Family

10/10

Exceptional

02 Feb 2026

Simon

Alles gut

Leisure Family

10/10

Exceptional

01 Feb 2026

Sebastian

Zimmer gut, tolle Lage

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Ulrich

Alles super. Personal, Zimmer, Frühstück, Ambiente.

Friends_and_family Friends

10/10

Exceptional

28 Jan 2026

Mustafa

Metro’nun otelin hemen yanında olması şehrin bir çok yerine ulaşımını kolaylaştırdı. Mükemmel konumda olan otelin görevlileri yardımsever ve ilgililerdi. Kesinlikle tavsiye ediyorum.

8/10

Excellent

25 Jan 2026

Rainer

Alles okay

Leisure Family

8/10

Excellent

18 Jan 2026

Arash

Gut

6/10

Pleasant

17 Jan 2026

around

Das Hotel ist von außen sowie von innen ist gepflegt und sauber. Die Zimmern die zu Straßenseite bzw. Eisenbahnseite ist einfach UNMÖGLICH. Sehr hellhörig, ruhige erholsame Nacht kann man hier vergessen. Schallisolierung in solchen Zimmer wäre einfach ideal, nicht jeder kann es ignorieren und schlafen. Dafür sehr enttäuscht

Leisure Partner

8/10

Excellent

17 Jan 2026

Benjamin

Zimmer waren geräumig.

Leisure Family

10/10

Exceptional

15 Jan 2026

Mark

Beim Frühstück gab es perfektes Rührei mit schön knusprigem Bacon.