Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

THE SCOTTY Hotel Hamburg

Hamburg · Germany

Kurt-Schumacher-Allee, 14View location

8.4/10Excellent457 Reviews
Cleanliness9.0/109.0
Service8.6/108.6
Comfort8.4/108.4
Condition8.8/108.8
Amenities8.2/108.2
See all ratings
Check availability Pay with crypto or card
  • Family hotels
  • Business hotels
  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About THE SCOTTY Hotel Hamburg

TO BE COMPLETEDD TO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDDTO BE COMPLETEDD

Read more about this hotelShow less

With a stay at The Scotty Hotel Hamburg, you'll be centrally located in Hamburg, within a 5-minute drive of Miniatur Wunderland and Hamburg Cruise Center. This hotel is 1.8 mi (3 km) from Elbe Philharmonic Hall and 2.2 mi (3.6 km) from Hamburg Messe and Congress.

Stay in one of 122 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. This hotel has 7 meeting rooms available for events.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Parking height restrictions apply.
  • Special Instructions
    Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 12.50 for children
    • Nearby parking fee: EUR 25 per day(656 ft away; open 24 hours)
    • Pet fee: EUR 20 per pet, per night
    • Service animals are exempt from fees
    • Early check-in fee: EUR 30 (subject to availability)
    • Late check-out fee: EUR 30 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Markthalle Hamburg 0.8 km / 0.5 mi
Moenckebergstrasse 0.9 km / 0.6 mi
Schauspielhaus 0.9 km / 0.6 mi
Levantehaus 1.1 km / 0.7 mi
Hamburger Kunsthalle 1.2 km / 0.7 mi
Chilehaus 1.3 km / 0.8 mi
Alster Lakes 1.5 km / 0.9 mi
Hamburg Wholesale Market 1.5 km / 0.9 mi
Europa Passage 1.5 km / 0.9 mi
Marienkrankenhaus 1.5 km / 0.9 mi
St. Peter's Church 1.5 km / 1 mi
Mehr!-Theater am Großmarkt 1.5 km / 1 mi
Inner Alster Lake 1.6 km / 1 mi
Rathausmarket 1.7 km / 1.1 mi
Jungfernstieg 1.7 km / 1.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2000
  • Year of most recent renovation: 2023
  • Total number of rooms: 122
  • Number of floors (main building): 7
  • Number of floors (annexe): 7
  • Single rooms: 9
  • Double rooms: 60
  • Studios: 1
  • Triple rooms: 2
  • Superior rooms: 23
  • Family rooms: 31
  • Accessible rooms: 1
Show 51 more facilities & services
  • hotel
  • American Express
  • EC
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Bicycle storageExtra charge
  • Newspapers
  • Luggage room
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Banquet hall
  • Conference room: 6
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Children playground
  • TV lounge
  • Sauna
  • MassageExtra charge
  • Breakfast
  • Breakfast buffet
  • À la carte lunch
  • À la carte dinner
  • Special dietary options
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    THE SCOTTY Hotel Hamburg

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    THE SCOTTY Hotel Hamburg

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    THE SCOTTY Hotel Hamburg

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    THE SCOTTY Hotel Hamburg

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about THE SCOTTY Hotel Hamburg

8.4
Excellent
457 Reviews
Cleanliness
9.0 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
8.8 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
20 Jun 2026
Anton
Good breakfast, but no fridge and room is pretty compact
Family_with_children
4/10
Poor
10 Jun 2026
Nathan
We had a couple of minor issues, but the main problem was that our room, 130, had an intermittent mechanical noise coming from the aircon unit. This went on all night and disturbed our sleep. Breakfast was very expensive at €25 each.
Partner
10/10
Exceptional
10 Jun 2026
Mark
The hotel is situated 5 minutes from the S & U Bahn station Berliner Tor which makes it ideal should you arrive into Hamburg by air.
The hotel is very well maintained. The rooms are clean and very modern.
There’s a bar on the ground floor and a nice restaurant in the hotel.
The staff are very helpful, polite and professional.
Highly recommended.
Self
10/10
Exceptional
23 Nov 2025
Jasper
The rooms was very clean and spatious. The staff was very friendly. We liked the option to check-in by yourself. This went easy and was very practical.
Leisure Friends
4/10
Poor
26 Oct 2025
Karoly
Old room and floors.
Friends
6/10
Pleasant
14 Oct 2025
Attila
The hotel itself is good, looks smart and trendy and all that. The lift that was (meant to be) going to my room was broken for the three days I was there, so get another lift on the other side of the hotel and walk through the roof top or with the same lift go up to third floor walk through hotel and walk up one floor. Gym was small but okay if no one else was there. No one bothered to clean my room although I didn't give instructions to skip cleaning. The bathroom fan was hangin to one side on the wall and probably has been like that for quite a while. The surroundings left room for improvement. Dirt, smell, homeless people and some on drugs as you walked towards the hotel.
I will definitely not ever return.
Business Self
10/10
Exceptional
21 Sep 2025
Jamie

Worth a visit

Thabknyoy for an excellent hotel to stay at was really useful for city centre access and great room to relax after a long day.
Friends_and_family Friends
8/10
Excellent
21 Sep 2025
Gemma
Stayed as a group of 4 ladies for a girly birthday weekend. On arrival the staff upgraded the birthday girls room to a suite. The suite was fantastic, spacious, stylish and comfortable. The area is great for exploring the heart of Hamburg. Overall we had a fabulous stay, my only feedback would be to include tea and coffee making facilities in the rooms. In addition to this, a basic cleaning kit for the suite would be great for the washing up dishes etc.
Leisure Friends
6/10
Pleasant
15 Sep 2025
ERNESTO
The area surrounding the hotel is not the best one. The pillows provided were a absolutely terrible, they went almost completely flat and looked more like baby's duvet. No fridge or facilities to make coffee in the room. Breakfast at €25 per person is a bit steep.
Partner
10/10
Exceptional
10 Sep 2025
Kaloyan
Very Friendly Staff. Extremely welcoming .
Will be back!
Leisure Self
6/10
Pleasant
03 Sep 2025
O
So the lift wasn't working up to the 5th floor so had to walk up a few floors that wasn't such a big issue, but there was no hot water for my shower which is a shame considering the hotel etc is wonderful.
Business
8/10
Excellent
28 Aug 2025
Salah
Excellent
Leisure Self
6/10
Pleasant
16 Aug 2025
Bernhard

Extremely basic for the price

Quite a basic hotel and expensive for what it is. You pay extra for everything.
No water in the room, no kettle, no coffee or tea, and no fridge.
Asked at reception and apparently guests are walking away with the kettles so they have to be asked for or you can make a coffee downstairs.
Only found out by chance that water is supposed to be in the room when reception said they only provide water and was issued with two bottles when I said there was none. One bath towel for two people provided which was promptly remedied after complaining.
Tried to make a coffee downstairs in the morning as advised but there was no kettle to use and making one with the machine in the (completely empty) breakfast parlour would be €5, and another €4.20 just for hot water as we had our own tea.
To make matters worse, many of the staff only speak broken German or basically almost non- existent German.

We will not return, but at least the beds and mattresses are very good and you can have a good sleep as it's quiet too.
Partner
8/10
Excellent
24 Jul 2025
Kelli

Clean and efficient not for luxury stay

The hotel was conveniently located to public transportation. The breakfast service was OK. I wish the fresh fruits provided would’ve tasted better. (Not quite ripe). Also, I didn’t like that. The only way to communicate with reception was to go to the lobby because there were no phones available in the room.
Self
8/10
Excellent
21 Jul 2025
Angie
Overall nice hotel. Clean and spacious.

Only negative remarks would be bed was not super comfortable and though wood floors seem nice in theory, all morning/afternoon of my stay I could hear the room above me sliding furniture which was awful. I kind of wanted a refund for my late check out because of the noise.
Self
10/10
Exceptional
15 Jul 2025
Eileen

Hamburg stay

Lovely hotel perfect location for what we wanted
10/10
Exceptional
13 Jul 2025
Gunnar
Nice hotel with friendly staff, quiet rooms, and a good bar in the building.
Leisure Friends
10/10
Exceptional
31 May 2025
Camilla
Dejligt hotel, dejlig morgenmad, fin service, roligt kvarter. Eneste anke var placeringen tæt på det noget udfordrede område omkring banegården, som vi ofte passerede på vej ned til byen, hvilket kan være lidt utrygt.
Friends_and_family Friends
10/10
Exceptional
05 May 2025
Tom
D
Leisure Friends
10/10
Exceptional
19 Apr 2025
Angela
The room was warm, but we opened the large windows which helped immensely. Beautiful, clean room!!
Leisure Family
8/10
Excellent
15 Apr 2025
Jason

Comfy room and bed

Staff were great, very friendly and helpful. Room was good as was the bed. Being a Brit I did miss having a kettle though!
Friends_and_family Family
6/10
Pleasant
02 Mar 2025
Trevor

I would stay there again

Shower did not have a slopped floor water flow or shower door so the bathroom flooded with water
The soaps in the spray bottles was nearly empty

They offered a drink instead of room service saving themselves from paying a cleaner 10€ and only offering a€1:30 drink if you wanted a €2.30 you had to pay

Other motels offering a€5 drink token so I thought that was cheap of them
Self
10/10
Exceptional
20 Feb 2025
Bekzad
Very good
Business Self
10/10
Exceptional
18 Feb 2025
Sean

Clean and friendly

Nice, modern hotel in Hamburg. Enjoyed the fitness center. Close to train station.
Self
10/10
Exceptional
16 Feb 2025
Poon
Very clean and spacious room. No coffee machine but a kettle in the room, which is great for us. Have to get your mugs, cups, cutlery, etc. from the restaurant on the ground floor though.
After checking in online, you can get your room keys at one of the booths without the help of any staff; but when you check out using that device, you still need to pass the room keys back to the staff, which took us longer time than doing it in the manual way.
Partner
4/10
Poor
16 Nov 2024
Marek
The hotel is ok when you visit it in a sommer. In November it was to cold in the while building. Also in the rooms
Business
8/10
Excellent
27 Oct 2024
Amanda
We had high expectations for this place, and technically there wasn't anything drastically wrong with it, but it was the accumulation of all the little things that left us disappointed.

The location of the hotel is close to a homeless centre, but also close to a grocery store and U bahn.

The showers spray water from the fittings, and also the shower is too shallow so it floods the bathroom floor. When we mentioned this, they said all the rooms have the same problem, as well as the fitness room...but they haven't haven't done anything about these known issues?

For environmental reasons, they don't have a fridge in the room, which I kind of understand but it was inconvenient for us. You also have to ask for a kettle and mugs. There were no tea or coffee making facilities at all.
Leisure Partner
8/10
Excellent
06 Oct 2024
Yue Ying
Don't feel safe.
4/10
Poor
16 Sep 2024
Ken
Location not near the action—too corporate. No phone in room (guess I’m old-fashioned. Unable to control the room temp. Get over yourself: no shower door was a nuisance. TV was another nuisance: fiddling for a long time to get limited channels.
Leisure Self
10/10
Exceptional
20 Jul 2024
Laura
Beautiful hotel in a great location. Lots of good food close by with late night options, and easy to get to the train station. Fantastic staff and good breakfast. Lovely dining area. Room was stylish, modern, elegant, and rather large. I enjoyed.
Business_and_leisure Partner
10/10
Exceptional
30 May 2024
David

Great hotel will stay agsin

Great, modern hotel. Good location for attractions in Hamburg. Area is a bit dodgy but never got any issues from the homeless
Friends_and_family Friends
10/10
Exceptional
26 Feb 2024
Monique

Clean and Convenient

Modern, spacious, clean and convenient accessible location. Enjoyed the stay here as I explored the city. Staff were helpful with my requests on the front desk.
Self
10/10
Exceptional
26 Nov 2023
Rachael
Lovely staff super friendly and helpful!
Business_and_leisure Partner
6/10
Pleasant
16 Nov 2023
Verified traveler

Not what I had expected

The morning after my first night, there was no hot water to shower. I called the reception (with my cell phone as there are no phones in the rooms) and flag the issue. “Yes, I know about this issue and I cannot do anything about it” was the answer. Not a single apology from the staff nor any compensation.
Business
8/10
Excellent
02 Nov 2023
antje
the dark furniture and limited light
10/10
Exceptional
13 Oct 2023
Mike
A nice hotel. Good pricing
Leisure Partner
2/10
Poor
10 Oct 2023
James
Got escorted out of the hotel for something that had nothing to do with me
Leisure Self
6/10
Pleasant
17 Sep 2023
Peter

Wanted to like it

First, great friendly staff.
The location itself is fine, it is near a supermarket for snacks. Unfortunately the city has a major homeless problem, and by the looks of things the city appears not to care about helping these humans.... The area between the hotel and Hauptbahnhof, in particular August-Bebel-Park and the bus station, is where the city seems to corral and ignore their citizens who are most in need of help. There is a lot of drug use and polite people asking for change, but there were plenty of police so it was safe.
The hotel room was big, with two singles pushed together as a double. The bed was hard but ok, unfortunately the pillows were flat, even folded and stacked my neck hurt each morning. The TV was good with the ability to cast, no lag from streaming. The shower was strong, but with one side open it resulted in the bathroom turning into a paddle pool, the water didn't drain quickly enough. No mini fridge or tea / coffee in the room. Small safe in the room. Two free small bottles of water on first night.
Their website mentions a gym which doesn't exist and restaurant which only does breakfast and lunch.
I really wanted to like this place but the pillows annoyed me the most.
Self
10/10
Exceptional
19 Aug 2023
Toshio
仕事で2泊しました。
中央駅から徒歩10分くらいと駅近で、また近くにスーパーもありました。加えて、新しいホテルらしく、非常に清潔で快適でした。
シャワーは温度・湯量とも十分でしたが、取り付け口の正面に扉がなくガラ空きのため、水漏れしないよう注意が必要です。先人のコメントがあったため被害には至りませんでした。
朝食も味・品数共に素晴らしく、おススメできるホテルです。
Business
2/10
Poor
29 May 2023
Derek
I was bitten by something that left my shoulder itching and spots of blood on the bed sheets. Tell tale sign of bedbugs! The manager was dismissive and even suggested that I was lying! I have pictures of my arm and the blood stained bedsheets. Manager did nothing!
Leisure Self
6/10
Pleasant
12 May 2023
David de
Shower did not have a door so water will get everywhere in the bathroom. Water temperature also fluctuated significantly during use.
Business Self
10/10
Exceptional
30 Apr 2023
Ditte
The hotel was absolutely great and we loved staying there! The area was with very poor people who were all at their worst! It was a bit hard to be in that area.
Leisure Family
6/10
Pleasant
20 Jul 2026
Elin
Rent och fräscht rum, tillgänglig parkering på gatan utanför till bra pris. En kort promenad från innerstaden. Var i princip bara på hotellet för att sova, så använde inga bekvämligheter, både bar och restaurang var dock stängda när vi var där. Personalen vid incheckningen var inte så charmig men hade inte mer erfarenhet utöver det.
Ett bra prisvärt ställe för en enkel övernattning men inget super ställe.
Partner
10/10
Exceptional
15 Jul 2026
Erik
Oväntat bra hotell med bra klass
Partner
8/10
Excellent
13 Jul 2026
Bo
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Friends_and_family Family
6/10
Pleasant
12 Jul 2026
Ole Jørgen
It was an okay hotel, not the best location, maybe slightly overpriced. The room was nice but AC was very noisy and made weird sounds, bad water pressure in the shower, wouldn't recommend eating breakfast because it's too overpriced for what you get.
Partner
10/10
Exceptional
10 Jul 2026
Grethe
Godt hotel. Rigtig gode senge. Undgå dog området omkring hovedbanegården.
10/10
Exceptional
10 Jul 2026
Kistaaraq
Indtjekning var dårligt ingen kommunikation men til sidst gik det godt
Partner
8/10
Excellent
07 Jul 2026
Karina
Fin beliggenhet, med lett tilgang til kollektivtransport. Rent og fint! Døren til badet var ødelagt av fukt nede, og ekstremt vanskelig å åpne/lukke, ellers veldig fornøyd!
Partner
10/10
Exceptional
07 Jul 2026
Ivan
ottima esperienza, fantastico business hotel in centro ad Amburgo. Stanze molto comode e confortevoli ben arredate con ottima pulizia e ricca prima colazione
Self
6/10
Pleasant
24 Jun 2026
Sara
Överlag okej hotell. Otrevlig personal i receptionen.
Dåliga kuddar och man kunde inte få en extra.
Partner
8/10
Excellent
12 Jun 2026
Göran
Det är inte första gången som jag bor här och jag har varje gång fått ett bra intryck av såväl personal som lokaliteter. Frukosten hör inte till de billigaste hotellfrukostarna.
Self
10/10
Exceptional
04 Jun 2026
Jehosaphat
Sehr nettes Personal, kann ich nur weiterempfehlen.
10/10
Exceptional
02 Jun 2026
Jens
Das Zimmer war sauber, ordentlich und in einem guten Zustand. Die Einrichtung war gepflegt und alles hat gut funktioniert. Besonders positiv ist die Lage des Hotels: Es befindet sich in der Nähe des Hauptbahnhofs und ist daher sehr gut erreichbar. Dadurch eignet es sich sowohl für Geschäftsreisende als auch für Touristen.
Friends
8/10
Excellent
22 May 2026
Pauline
Gut
Partner
10/10
Exceptional
18 May 2026
HYUNSEUP
좋아요 깔끔하고 물도 공짜로주고 직원도 친절 햤네요 대략 만족
Self
10/10
Exceptional
10 May 2026
Sebastian
Super Unterkunft während der OMR. Gute Lage, schöne & moderne Zimmer.
Business
8/10
Excellent
29 Apr 2026
Heidi Boddum
Rammerne er fine, dog meget varmt i fitnesslokalet i kælderen. Gulvet på værelset var meget snavset og blev ikke rengjort på de 6 dage, vi var der.
Personalet kunne godt smile lidt mere til gæsterne.
Partner
2/10
Poor
27 Apr 2026
RENAN
Gostaria de registrar minha insatisfação com a experiência que tive durante minha hospedagem.

Ao chegar ao hotel para realizar meu check-in, fui atendido por um recepcionista que me entregou o cartão de acesso ao quarto. No entanto, ao entrar no quarto, percebi que o ar-condicionado não estava funcionando.

Retornei à recepção para solicitar auxílio e fui orientado a tentar novamente. Segui a orientação, mas o problema persistiu. Voltei à recepção pela segunda vez para informar que o ar-condicionado continuava sem funcionar.

Nesse momento, fui tratado de forma extremamente inadequada pelo recepcionista, que, de maneira grosseira e pouco profissional, informou que o ar-condicionado realmente não funcionava, que não poderia realizar a troca de quarto e que, se eu quisesse, deveria deixar a porta ou a janela aberta.

Após uma viagem cansativa, esperava encontrar no hotel um ambiente minimamente confortável para descanso, além de um atendimento respeitoso e profissional. A forma como fui tratado foi inadmissível e incompatível com o padrão de serviço esperado de um estabelecimento de hospedagem.

Solicito que essa situação seja analisada com seriedade, tanto em relação à estrutura oferecida quanto ao treinamento e preparo da equipe de atendimento, para que outros hóspedes não passem pelo mesmo constrangimento.

Aguardo um posicionamento sobre o ocorrido.

Atenciosamente,
Friends_and_family Family
8/10
Excellent
21 Apr 2026
Frank
Frühstück war ausreichend und lecker, mit warmen und kalten Speisen, Nachtisch und Säften.
Friends
6/10
Pleasant
14 Apr 2026
Pia
1 gang på the scotty.. tænker også sidste gang. Beliggenhed nogenlunde, ca 15 minutter spadsere tur til hovedbanegården og 4-5 minutter fra metro Berliner Tor.
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
Tor Inge
Hotellet var kjempefint. De hadde en eksemplarisk frokost, med mye god mat. Rommene var fine, og rene. Det var noen små-ting, som at det var litt vanskelig å lukke vindu og en av oss hadde noen problemer med AC. De fikk fiksa vinduet til meg. De hadde også oppholdsrom hvor vi kunne spille kort om kvelden.
6/10
Pleasant
22 Mar 2026
Vera
Frühstück war sehr gut
Partner
4/10
Poor
07 Feb 2026
Veronica
Poor service, the worst pillows. Will not return.
Self
6/10
Pleasant
20 Jan 2026
Bettina
Schönes Hotel, ordentliche Zimmer, gutes Frühstück, jedoch ohne funktionierende Heizung und wenig Unterstützung durch die Mitarbeiter
Leisure Family
10/10
Exceptional
19 Jan 2026
Abdalmuttaleb
Das Zimmer war sauber und das Personal mega freundlich und sehr höflich.
Leisure Self
8/10
Excellent
08 Jan 2026
patrick
Værelserne var rigtig fine, dog synes jeg sengene var lidt hårde
Friends_and_family Family
8/10
Excellent
27 Dec 2025
Morten
.
Self
8/10
Excellent
18 Dec 2025
Carsten
Lækkert værelse.
Hjælpsom personale.
Friends_and_family Friends
8/10
Excellent
15 Dec 2025
Henrik
Fine værelser.
10/10
Exceptional
15 Dec 2025
Jan
Rent pænt velfungerende værelse. Venlig betjening. Meget lækker morgenmadsbuffet.
Alt i alt et super ophold. Kan anbefales.
Partner
10/10
Exceptional
13 Dec 2025
Kjell
Mycket trevlig personal. Rent och fint. Dock lite kallt på rummet, tror inte termostaten i rummet fungerade .
Bra läge med 10 minuters promenad från/till stationen.
Partner
6/10
Pleasant
30 Nov 2025
Martin Heien
Indtjekningen var langsom, på et værelse var vandhanen på badeværelset ved at falde af og på et andet værelse kunne vinduet ikke lukkes. På et andet værelse havde der været vand på gulvet i badeværelset, hvorfor døren og gulvet havde taget skade, så døren ikke kunne lukkes.
Morgenmaden og sengene var gode.
Friends_and_family Family
10/10
Exceptional
28 Nov 2025
Lotte
Prisen er super, værelset manglede ingenting, og lå i perfekt afstand til byen.
4/10
Poor
23 Nov 2025
Sandra
Unter dem Bett noch abgeschnittene Nägel des Vorherigen Bewohners. Da hört es bei mir wirklich auf, bin nicht pingelig,aber da ist die Ekelgrenze erreicht. Die Wollmäuse waren ja harmlos.
Ebenerdige Dusche flutet das Ganze Bad.
Vom PreisLeistungsverhältnis nicht zu empfehlen,Gegend als Frau alleine würde ich abends auch nicht unbedingt machen ( hatte zum Glück Gesellschaft)

Zimmer war bei Ankunft eiskalt(Max.14 Grad Raumtemperatur),hat ewig gedauert,bis man ohne Jacke sitzen konnte.
Auf unsere Reklamation wurde uns ein Kaffee angeboten,den wir aber abgelehnt haben,da wir auswärts frühstücken waren
Leisure Friends
2/10
Poor
17 Nov 2025
André
There country not find our booking, det frist time so spend lot of time and drives to antoher hotel
10/10
Exceptional
14 Nov 2025
Tobias
Sauber und ruhig.
Schön und stylisch.
Business Self
10/10
Exceptional
11 Nov 2025
Detlef
Ich war sehr zufrieden mit dem ganzen Aufenthalt!!Sehr sauberes Hotel, mit hilfsbereiten freundlichen Personal! Schöne Zimmer! Das Hotel liegt zentral in Hamburg in der Nähe vom Hauptbahnhof! Reichhaltiges Frühstück.
Self
8/10
Excellent
09 Nov 2025
Kerstin
Zimmer
Leisure
8/10
Excellent
09 Nov 2025
Kenneth
Helt enkelt ett bra hotell som infriade våra förväntningar.
Partner
10/10
Exceptional
04 Nov 2025
Dick
Bra läge och rent. En nackdel är att baren och anslutande rum är stängda på söndagar. Det finns inga öppna barer nära hotellet
Partner
6/10
Pleasant
31 Oct 2025
Corinna
Leider funktionierte die Heizung nicht. Ansonsten sehr sauber, gute Lage zum Bahnhof, Personal freundlich
Leisure Self
8/10
Excellent
22 Oct 2025
Erik
God placering - muligt at komme til centrum uden at skulle igennem det mere betændte kvarter omkring banegården.
Intet at klage over på hotellet eller dets personale.
Alle måtte kunne finde noget på buffeten at spise.
Partner
4/10
Poor
19 Oct 2025
Sheena

Ikke er sted jeg kommer igen.

Værelset var ikke rent. Man kunne ikke tage brusebad uden der var vand på hele gulvet. Ikke smart når der ikke er afløb i gulvet. Elevator lyder som om man skal være heldig at den ikke sidder fast. Personalet virker som om de ikke gider være på arbejde. Hotellet ligger i et område med mange hjemløse og nakomaner. Hvilke ikke er rart at gå gennem når man kommer ud fra hotellet. Man føler sig ikke tryg efter mørkets frembrud. Vælg et hotel i den anden ende af byen. Vi chekede ud dagen før vi egentlig skulle.
Partner
10/10
Exceptional
18 Oct 2025
Line Krogh
God beliggenhed, kort afstand til centrum, nemt med parkering lige udenfor hotellet
Partner
10/10
Exceptional
08 Oct 2025
Ulla
Toppenbra frukost. Stort och fint rum.
Partner
8/10
Excellent
06 Oct 2025
Sarah
Alles in allem ist das Hotel sehr gut und auf jeden Fall weiterzuempfehlen. Bei unserer Ankunft fiel uns allerdings auf, dass die Gardine im Zimmer vermutlich mit Erbrochenem verschmutzt war. Wir haben dies sofort gemeldet, und obwohl das Hotel ausgebucht war, hat das Team umgehend eine Lösung gefunden und uns auf eine Suite upgegradet – wirklich toller Service! Die Suite war sehr sauber und gepflegt, ebenso das Zimmer meiner Eltern.

Das Frühstück war überraschend umfangreich – auf den ersten Blick wirkt es kleiner, aber es ist alles da, was man braucht, und von sehr guter Qualität. Ein kleiner Verbesserungsvorschlag: Es gibt nur eine Kaffeemaschine, wodurch man sich morgens teilweise 8–9 Minuten anstellen musste.

Die Bar, die abends geöffnet ist, gehört zwar nicht direkt zum Hotel, ist aber absolut empfehlenswert – tolle Atmosphäre und ausgezeichnete Drinks.

Wir würden auf jeden Fall wiederkommen!
Leisure Family
6/10
Pleasant
06 Oct 2025
Kim
Fint udvalg til morgenmad. Dog dårligt kun med en kaffemaskine. Tjenerne var halv sure.
Friends_and_family Family
10/10
Exceptional
05 Oct 2025
Christopher
Rent hotel i modern tappning när centralstationen.
Friends_and_family Friends
6/10
Pleasant
03 Oct 2025
Helen
Preis Leistung ist im Großen und Ganzen ok. Sehr großes Frühstück. Aber zu wenig Platz für die Gäste. Es gibt ein separates Restaurant in dem wir dann frühstücken durften. Wenn man aber weiß, dass das Platzangebot zu gering ist, könnte man es gleich mlt nutzen und eindecken. Die Lage ist ok. Allerdings sehr abgelegen und viele Obdachlose und Junkies unterwegs.
Leisure Partner
6/10
Pleasant
29 Sep 2025
Daniel
Die Klimaanlage ist vorhanden, aber deutlich hörbar.
Business
10/10
Exceptional
26 Sep 2025
Ivonne
Det var fint
Business
8/10
Excellent
21 Sep 2025
Nathalie
Klimaanlage, Bar, gutes frühstück
Leisure Self
10/10
Exceptional
17 Sep 2025
Barbara Christa
rundum zufrieden, werde das Hotel weiterempfehlen, bei meinem nächsten Hamburg-Aufenthalt wieder buchen
Leisure Self
10/10
Exceptional
13 Sep 2025
Michaela
Großes sauberes Zimmer mit einem angenehmen Duft. Frühstück lässt keine Wünsche offen. Ca 100m von der U Bahn Berliner Tor. Die altbackenen Flure hatten mir kurz Sorge gemacht, aber die Zimmer sind stilvoll eingerichtet
10/10
Exceptional
09 Sep 2025
Tiina

Silent night

A very tidy and quiet hotel. The stuff weren't very friendly but that's ok for a one night visit during a long train trip.
Friends_and_family Friends
8/10
Excellent
06 Sep 2025
Birgitte
Fint overnatningssted. Lidt spøjst værelse, hvor der manglede puder m.m., men det fik vi og sov godt. Fin og varieret morgenmad.
Partner
10/10
Exceptional
29 Aug 2025
Karin
Super
10/10
Exceptional
18 Aug 2025
Frank
Top
6/10
Pleasant
09 Aug 2025
Ayumi
中央駅から近く部屋も小さいですが綺麗で問題ありません。
チェックイン時の対応とランドリー付きの掲載なのに実際はなかったこと以外は問題ないと思います
Leisure Self

Location & surroundings

THE SCOTTY Hotel Hamburg
Kurt-Schumacher-Allee, 14, Hamburg, Germany

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

THE SCOTTY Hotel Hamburg

19 hotel photos