Name: Novotel Hamburg Alster
Address: Luebecker Strasse 3, Hamburg, 22087, DE

10/10

Exceptional

26 Jul 2026

Ronke

Nice place with good breakfast and location to the city was very easy. Love it will come again

8/10

Excellent

22 Jun 2026

Hassan

Hotel was very nice. Location was good a bit further away from shops and restaurants but walkable. Breakfast was great with lots of options. The staff were nice.

Family_with_children

10/10

Exceptional

12 Jun 2026

Amit

Great hotel in Hamburg close to plenty of dog friendly restaurants. Great parking facilities and friendly staff

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Jacob

Yes breakfast was fresh but variety is limited

10/10

Exceptional

07 Apr 2026

Obaidullah

Thank you so very much Novotel Hotel, socially the gentleman on the counter and the young man in the bar forgot their names, both from Afghanistan, very friendly , highly professional fully experienced and very well behaved.
Jennifer is the lady who was refilling the refrigerator and I left her €20.00 on the counter. Hopefully she will receive her tips.

Thank you all

10/10

Exceptional

21 Dec 2025

Natalie

Room was very clean. Staff friendly and curious. Hôtel location perfectly situated next to the metro.

8/10

Excellent

09 Sep 2025

Eric

Overall pretty good stay at the hotel, though the shampoo/body wash offered seems a bit lack luster. Also having a menu for the breakfast would be helpful, as asking the greeter at the dinning area with \"what options are available, what do you serve, and 2-3 other forums of the same question yielded little results.

Leisure Friends

10/10

Exceptional

29 Aug 2025

Ken

Nice hotel with good metro access for the centre of Hamburg

Friends_and_family Family

8/10

Excellent

26 Aug 2025

ABHIJIT

We enjoyed our stay in the hotel.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Alistair

First class in all departments. Great location. Easy access from airport and central station. Quiet location. Just far enough out of centre to be away from city centre riff-raff. Spacious room. Great staff. Look forward to staying again.

Leisure

10/10

Exceptional

27 Jun 2025

Tamarra

Great location!

Leisure Family_with_children

10/10

Exceptional

13 Jun 2025

Philippe

Very friendly staff.
Two nice days.

Self

10/10

Exceptional

02 Jun 2025

David

It was great

Friends_and_family Family

6/10

Pleasant

24 May 2025

David

This hotel was a mixed bag. First, the bad: unreliable/inconsistent wifi, mediocre room that had no desk or work space and very little room for 2 adults and 2 kids. It didn't have a fridge and there was barely any horizontal area in the bathroom to even set clothes down while showering. Lights require a room key to operate which was annoying, the kids hated the sofa bed, and the location is LOUD with nights full of screaming police sirens because it is on the corner of two busy streets and it is relatively close to central station (the epicenter of drugs and addicts in Hamburg). All was not terrible though: the staff was great, the property is well-kept and nice, and the breakfast was fantastic. Even though it is near central station, it seemed like a nice area that felt safe (if busy).

Leisure

8/10

Excellent

22 Feb 2025

Shafaq

The property is closer to the main attractions of Hamburg.
If you are travelling as a family (with kids), keep in mind that the rooms are pretty small and the size of the bed is also small.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

Natalija

Staff are friendly, room is comfortable, food nice.

Friends_and_family Family

2/10

Poor

03 Dec 2024

suresh

Disappointing Stay at Novotel Hotel

recently stayed at your hotel for a week and had a very disappointing experience. Despite booking the highest-priced room, the service fell far below expectations. The staff were unfriendly and unhelpful throughout my stay, which made the experience unpleasant.

Additionally, basic amenities like bottled water were not provided in the room, which is surprising given the price point and standard one would expect. Also lot of sounds as some work going on.

I hope the management takes this feedback seriously and works on improving the service and guest experience.

Business

6/10

Pleasant

07 Oct 2024

amany

I booked 2 rooms for my family of 5 and when I checked in they gave us 1 room in the first floor and the second one in the 4 th floor which was very inconvenient. The room was very small and had no desk or makeup table and when I booked I thought the room will have an extra bed for tgd 3 rd person that I was charged extra for but it turned that they just opened the sofa to make it a bed for the 3 rd adult so there was no sitting area either

10/10

Exceptional

07 Sep 2024

Sarah

We had a great stay at the Novotel Alster. It was our first visit to Hamburg. The hotel was clean and always smelt lovely. The staff were nice and everything requested was brought up straight away. The breakfast offering was fresh and lovely and I really liked the fresh lemon and ginger tea bar. You are on the door step of the under/overground which was fantastic and about 12 minutes away from the gorgeous town centre. I had no issues and look forward to coming and staying here again. Thanks Novotel!

Business_and_leisure Family_with_children

10/10

Exceptional

31 Jul 2024

Moshe

I would recommend

8/10

Excellent

24 Jul 2024

Cheryl

I didn’t like the maids just walking in on me

Leisure

6/10

Pleasant

19 Jul 2024

Verified traveler

Short Break

Everything seemed fine until we decided to have a drink in the bar are on the last night. That’s when Ratatouille decided to appear and run under the window on the carpet. I noticed at breakfast there were bait boxes on the dining area so obviously there is a rodent problem

Friends_and_family Family

8/10

Excellent

13 Jun 2024

Sharmila

It is close to the tube station for visiting different sights & covenient for walks.

Leisure Partner

10/10

Exceptional

31 Dec 2023

Gordon

Ideally situated to visit Hamburg with a metro station right outside.

Leisure Family_with_children

10/10

Exceptional

29 Oct 2023

David

Exceeded my expectations.

I had an absolutely faultless two-night stay in this hotel, and cannot thank enough the hotel staff who made it so. A perfect location too, with a train station stop right outside. You know exactly what you'll get with the Novotel brand, and it didn't disappoint.

Self

10/10

Exceptional

24 Jan 2023

Qunfan

The hotel is very clean and spacious, with friendly staff and a good restaurant. The surroundings are peaceful, yet busy shopping malls are just 18 minutes’ walk away!

Leisure Self

6/10

Pleasant

22 Sep 2022

Xiaomei

The hotel is new and well built, but we experienced a fire evacuation at 4 am during the stay, which disturbed the sleep, unfortunately :(

Leisure Family

10/10

Exceptional

19 Sep 2022

Stuart

Modern and clean with excellent transport links directly in front of hotel.

Leisure Friends

10/10

Exceptional

06 Dec 2021

Piyush

Great experience

Excellent property and nice location

Business

8/10

Excellent

18 Oct 2021

Ake

Regretfully there was no restaurant - only a snack bar - in the hotel, whereas the information on Google Maps said there should be one. If that had been the case I would have given this hotel the maximum rating.

Business

8/10

Excellent

06 Oct 2020

Joel

Overall good hotel

Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.

Friends_and_family Family

10/10

Exceptional

25 Oct 2019

Verified traveler

The information you gey while you check in .staff where very helpfull

Friends_and_family Family

4/10

Poor

29 Aug 2019

Babak

No reply to my request.

5 days before arriving to the hotel, i sent an email to to the hotel about my request. Never answer to my request. :(

Family

8/10

Excellent

01 Aug 2019

MohammedM

Very nice breakfast.
Front desk kept items i had left behind then lost them.

Leisure Family_with_children

8/10

Excellent

27 Jul 2019

Lindsay

non friendly welcome, price/quality is ok.

We arrived late at night and the man at reception spoke the bare minimum to us, no welcome, no explanation of wifi/breakfast - bluntly asked for my credit card for deposit/hold without saying how much it was (240euro!). The room was a decent size, beds were very soft, almost too much so, there was a big silverfish bug in our bath when we arrived. Location of the hotel was quite nice, there is a metro entrance outside. Free wifi is limited - then you need to pay for additional data. I think the price/quality was ok.

Friends_and_family Friends

6/10

Pleasant

02 May 2019

Verified traveler

Room size is too small. Toilet doesn’t has possibility for hand wash. Poor menu in breakfast for vegetarians.

Leisure Family

2/10

Poor

21 Apr 2019

Verified traveler

Enttäuschung

Wir kennen das Novotel von früheren Aufenthalten in Düsseldorf und Hannover und waren bisher immer zufrieden.
Leider war das bei unserem Besuch im Hamburger City Alster nicht der Fall. Gut waren Check-in und Check-out, aber dazwischen war es wirklich nicht dem Standard entsprechend. Obwohl wir erst um etwa 19:00 Uhr anreisten, war das Zimmer nicht sauber: Haare im Wachbecken, Kaffeeflecken auf der Anrichte, und das Bett war auch nicht so nett gemacht wie wir es von Novotel gewohnt waren.
Im Restaurant hatten wir zunächst ein Wasser bestellt, nach etwa 20 Minuten Wartezeit habe wir dann Essen und weiter Getränke bestellen „dürfen“, das Wasser kam aber immer noch nicht. Bei der Bestellung wurde uns dann mitgeteilt, dass es von dem an sich schon übersichtlichen Menü nun auch keine Pizza mehr gäbe. Gut, wir bestellten etwas anderes. Nach weiteren 15 Minuten warten, ohne dass irgendetwas gebracht wurde (nicht die Getränke und auch nicht das Wasser auf das wir inzwischen mehr als eine halbe Stunde gewartet hatten), stornierten wir die komplette Bestellung und gingen in einem Restaurant in der Nähe essen.
Nach unserer Rückkehr hat meine Frau um etwa 23:00 Uhr bei Housekeeping nach einer Duschhaube gefragt und würde am Telefon sehr unfreundlich behandelt, und eine Duschhaube gab es auch nicht.

Insgesamt, war das ein sehr enttäuschender Besuch.

Family

10/10

Exceptional

19 Mar 2019

Verified traveler

very well presented very well spoken staff we will be returning

Leisure Partner

10/10

Exceptional

17 Nov 2018

Randy

location is good, breakfast is good, staffs are friendly.

10/10

Exceptional

04 Nov 2018

Chaz

Close to U Bahn station, nice quiet rooms, good breakfast selection

8/10

Excellent

29 Aug 2018

lod

Ideally located

Spent a week here on holidays & we found the hotel easily & there is an entrance to the underground just about 25 meters from the front door.

We found the staff very friendly & helpful. They all spoke good english, this was a bonus for us. We were impressed with the bright clean room but it had two single beds, on the second day we enquired if we could get a double room & this was sorted quickly.

We found the bar tenders friendly & were good to crack a joke or two. We had room only so cannot comment on the breakfast. This was too expensive for us but there was a Rewe store a short distance away so we were sorted.

We loved our stay here, the bed was comfortable & the shower was great & will return again in the future.

Thanks to all your hotel staff for making our stay so enjoyable.

10/10

Exceptional

13 Aug 2018

Lola M

Overall stay was very good. Direct access to the train system. Get breakfast at a local baeckerei as this is much better and cheaper than the hotels.

Family

8/10

Excellent

08 Aug 2018

Alayne

Good base to explore Hamburg

Good location to explore Hamburg with the U-Bahn right outside. We paid E12 for w ticket which did all of us for the day. Room was nice although a bit tight for 4. Breakfast was excellent - good choices and very nice coffee. We didn't use the bar area but it looked nice. Parking was E18 so we parked on the street at the side for free. Overall very happy.

Family

6/10

Pleasant

14 Jun 2018

Marni

Need better power outlets!

My only complaint is the lack of convenient power outlets. When I travel for business I have several different things I need to plug in and there were only 3 outlets in the room - virtually all of them inconveniently located. While this may not seem like a big issue - it causes a lot of stress.

6/10

Pleasant

13 Jun 2018

Kevin

An average Novotel stay

We were somewhat disappointed with our stay. The room - a standard double - was fine. The room was large enough but lacked a TV with BBC and/or CNN and the liquid soap in the bathroom ran out and wasn't refilled. Cleaning was a bit lax on one day. We felt the hotel was a bit stingy on what it provides in the room for guests.

The local area has little of interest and its a train ride or a longish walk to the St Georg area near the Alster. Having the U Bahn (U1, U3) entrance at the front door is a real plus.

Our problems were with maintenance. One night, with little warning, we were told that power would be off to all rooms from midnight to 5 am. We got a flashlight for the evening. If this was routine maintenance on the hotel's power, we think we should have known earlier as it may have caused us to change hotels for this trip. The following morning, one of the two lifts was under maintenance. The other lift couldn't cope. We decided to use the stairs to find them closed while the stairwell was painted. We were essentially trapped on the second floor for 20 minutes as a full lift arrived and departed. Later we found we could use emergency exits at each end of the building, which take one outside the building, but at the time it was not clear whether these doors were alarmed. Really, too much going on for a pleasant night. But that was one of four nights and the others we rate as just about fair for the price paid.

Partner

8/10

Excellent

30 Apr 2018

Peter

Ticks the boxes

Right next to a Tube so great transport links. Clean, comfortable and quiet. Exactly as expected.

Friends

10/10

Exceptional

26 Apr 2018

Verified traveler

Great experience. I enjoyed my stay. I highly recommend this.

6/10

Pleasant

15 Feb 2018

Irishman

Average Hotel Close to Metro

Hotel is warm, friendly and busy. Staff were not attentive to guests. Asked a number of times to get something in the room fixed, it never happened and they even told lies that someone had been in to fix it but they were caught out, very poor.

10/10

Exceptional

22 Jan 2018

Verified traveler

Family friendly hotel

Friendly staffs and clean rooms, children friendly, there is a play corner in the hall way, my daughter is four, she loves it. convenient location to take U3 and U1. Breakfast and bar food are good. Enjoyed our weekend there...

Family

8/10

Excellent

09 Jan 2018

Tarun

Novotel Hamburg city Alster

The hotel is clean and room size is good with a good breakfast but apart from that there is nothing good about the property. Doesn't even have any shops for 500 meters.

Family

8/10

Excellent

23 Dec 2017

Steve

Good location and surprisingly quite

The main strength of this hotel was its staff, breakfast and location all of which were excellent (although no English breakfast tea!) Although the hotel had the facilities of a 4 star it was very much a place to sleep rather than linger. The staff were helpful, when we discovered our kettle did not work it was replaced within minutes and they also gave us additional tea chocolate and milk which housekeeping were rather tight with ( one milk for 3 people for 24 hours!) The breakfast can only be described of as epic (no lunch will be required!) It is right next to the U bahn but you cannot hear it and an 'after 9am' ticket for 3 people all day is only 11.80 Euro, good value and is good for the S Bahn out to the airport. on balance a good value for money hotel.

8/10

Excellent

19 Dec 2017

Verified traveler

Really nice hotel, set back away from the city centre so it was quite of a night time. Centre is within 10 minutes walk. Food was very limited on the menu and breakfast is very pricey.

10/10

Exceptional

07 Nov 2017

Dawn

Good place to stay for weekend city break.

Easy to get to from airport via underground. Staff friendly and accommodating. Room very clean comfortable and a good size with drink making facilities.Found local cafe for breakfast though as breakfast in hotel was expensive. Next to tube station and main road but made travelling around city very cheap and convenient. Not luxurious hotel but ticked boxes for a good weekend city break.

Partner

8/10

Excellent

01 Aug 2017

Verified traveler

Convenient location and friendly staff. Modern confortable rooms with enough space for children.

8/10

Excellent

31 Jul 2017

compo

West Ham on tour

Great hotel base for Hamburg and surrounding area

Port and centre of town vg

Public transport good, get a daily pass will cover you for the public ferry no64 which gives you a feee tour of the port

10/10

Exceptional

17 Jul 2017

Dani

Nice hotel

I can not say much more, because G20 took place the days we were there...

10/10

Exceptional

01 Aug 2026

Mathias

Rent och trevlig personal

8/10

Excellent

31 Jul 2026

Kim

Udemærket, men for langt fra byen

10/10

Exceptional

30 Jul 2026

Mario Reuther

Y

2/10

Poor

27 Jul 2026

Melek

Fikk ikke det jeg betslte for

10/10

Exceptional

26 Jul 2026

Ertan

Rent stort værelse, hjælpsom personale god central beliggenhed

8/10

Excellent

26 Jul 2026

Nicolai

Rigtig fint hotel, vi overnattede på vejen hjem fra Italien.

Friends_and_family Family

8/10

Excellent

26 Jul 2026

Annette

Jeg havde søgt som kriterier, at der skulle være parkering og morgenmad inkluderet.
Ved betaling stod der med morgenmad. Men da jeg tjekkede ud skulle jeg igen betale for morgenmad for 2 dage + 450 kr for parkering. Parkering er vel ret beset ok, men det var bare ikke oplyst på hotellets hjemmeside, at det kostede ekstra... ligesom jeg faktisk også var ret sikker på, at jeg havde betalt for morgenmad hjemmefra.

10/10

Exceptional

26 Jul 2026

Mathias

Trevlig och hjälpsam personal

6/10

Pleasant

25 Jul 2026

Tajamal

Kunne vært mer hyggelige i resepsjonen, ville ikke hjelpe til, var i hast.

8/10

Excellent

25 Jul 2026

Jideofor

Bra, god beliggenhet

6/10

Pleasant

25 Jul 2026

Line-Maria

Ventede 25 minutter på at elevatoren kom ned i p-pælderen (ikke i tjek-in eller tjek-ud tid, men kl. 7 om aftenen, det var meget utrygt)

8/10

Excellent

24 Jul 2026

Maria

We stayed at Novotel Hamburg Alster for one night while driving from Italy to Sweden, and it was a great stopover. The hotel is nice, nothing overly fancy, but it has everything you need for a comfortable stay.

A special highlight was the free ice cream at check-in, which the kids really appreciated! The hotel was easy to find, and having a parking garage was a big advantage. It’s also conveniently located close to the U-Bahn, making it easy to get around Hamburg.

Breakfast was quite crowded around 9 a.m. in July, but the staff handled the situation very well and kept everything organized.

Overall, a comfortable, well-located hotel with friendly service.

10/10

Exceptional

22 Jul 2026

Peter

Only minus for this hotel was the fitness room. Very small and basically nu equipment. Why they have it is beyond me.

4/10

Poor

22 Jul 2026

Micael

Værelset var ikke gjort ordentligt rent. Der lå tom flaske og plast affald under sengen. Tv’et virkede ikke. Der gik et døgn før de fik styr på det.

10/10

Exceptional

22 Jul 2026

Catrin

Jättebra, god frukost, trevlig personal, ac på rummet. Lugnt och tyst område.

6/10

Pleasant

22 Jul 2026

Simon Young Kook

- Værelset var beskidt
- Fodpaneler var støvede
- Der var madrester under sengene
- Gulvtæppet var ikke støvsuget godt nok

6/10

Pleasant

21 Jul 2026

Oscar

Definitely not spotless. Felt cleaned for good looks. Stains on the sofa. Gunk at the bathroom. Bed was clean enough. If the rooms got an occasional deeper cleaning i think I would have been much more satisfied.

Partner

10/10

Exceptional

21 Jul 2026

Anders Zon

Super god oplevelse som levede op til vores forventninger.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Yunus

Perfekt hotell med trevlig personal.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Camilla

Greit Hotel. Ba om 2 barnesenger, fikk en. De skulle fikse en til, den fikk vi aldri. Frokosten og parkering i dyreste laget. Vil anbefale å gå på en café i nærheten.

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Stian

Greit hotell for gjennomreise

Friends_and_family Family

8/10

Excellent

20 Jul 2026

Ulrika

.

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Steven

👍👍👍 godt sted. Fremragende

8/10

Excellent

18 Jul 2026

Kristina

Det var en god oplevelse at holde ferie på dette hotel.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Henrik

Trevligt hotell med fantastisk personal. Rummen riktigt bra. Frukosten också bra. Valde detta hotell mycket för att det låg lite utanför centrum med närhet till tunnelbana då jag hade bil. Inte speciellt mysigt närområde så räkna inte med mysiga promenader eller bra restauranger i närheten. Stanna på hotellet eller ta tunnelbanan några minuter till centrum.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Tobias Frej

God morgenmad. Godt værelse. Intet køleskab dog

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Mette Riis

Super fint værelse, pænt rengjort, venligt og aldeles serviceminded personale.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

bilal

Rent, elegant og venlige personale.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Kathrine

Helt OK hotel, tæt på U-banen. Lækker morgenmad, og fine værelser. Mulighed for parkering i kælderen mod betaling.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Sanni

Kan virkelig anbefale dette hotel. Parkering i kælderen. Der var ingen støj på værelset. Lækker morgenmad. Mulighed for mad og drikke i baren/loungen: Ligger lige ved en u-bahn med 2 linjer så nemt at komme rundt i byen.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Semra

Rigtig fin hotel kan virkelig anbefalde hotellet virkelig familie egnet flot værelser ren værelser

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Cecilia

Vi bodde 4 st i ett rum (två vuxna o två tonåringar), vilket blev rätt trångt. Det var ett fint rum men hade kunnat vara något större för oss, och det var ganska ont om krokar i rummet.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Parisa

Inte bra... skit rum

Dålig service

Dålig attitude

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Regine

Plutôt bien.

Partner

8/10

Excellent

08 Jul 2026

Esben

Fint velholdt hotel. God value for pengene. Gode parkeringsforhold.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Per

Mycket fräscht hotell med trevlig personal. Luftkonditionen funkade inte på vårt rum men det var inte varmt så vi brydde oss inte om att be om annat rum.
Sköna sängar med ergonomisk madrass, rent och fint. Så pass ljudisolerat rum att man inte hörde andra gäster, bara dörrar som slog igen. Skönt slippa andras ljud!
Frukosten var fräsch och lagom stor, fin kvalité på maten. Sonen älskade pannkaksmaskinen som gjorde plättar bokstavligen på löpande band och med många tillbehör vid sidan om. 😄
Fanns en rätt liten barnhörna vid receptionen som kunde varit mer tilltagen men det fanns ett PS5 där sonen gärna spelade. 🎮
Bra läge lite utanför centrum, nära till tunnelbanan.
Parkering under hotellet med hiss upp direkt till reception. Lite trånga p-rutor men gick bra.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Jessica

Familjerummet fungerade för en familj. Jag hade gärna haft ett kylskåp på rummet.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Mossa

Det er god nok

10/10

Exceptional

07 Jul 2026

Naco

Mycket trevligt personer rent o fint

8/10

Excellent

05 Jul 2026

Elin

Bra, trevligt och rent hotell.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Katrine

Lækker morgenbuffet og hyggelig bar

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Liselott

God frukost och trevlig personal.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Tung

Fräsch, bra parkering, VM match som spelades på storbildskärm i baren. Centralt till det mesta. Trevlig personal.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Nicole

Hatten ein Zimmer zusammen mit unseren kleineren Kindern. Zimmer war dafür ausreichend groß. Nettes Businesshotel. Herausragend war das Frühstück. Es ließ keine Wünsche offen. Erwähnenswert ebenfalls die super Lage. U-Bahn direkt vor der Tür.

Family_with_children