Name: Ibis Hamburg Alster
Address: Holzdamm, 4-12, Hamburg, 20099, DE

8/10

Excellent

28 Jul 2026

Douglas

Need more elevators. Close to everything

10/10

Exceptional

20 Jul 2026

Stefan

Close to main station but not noisy.
Friendly staff
Good size room for budget

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Alexander

A very basic hotel, but well situated and with good breakfast. A few minutes walk to the main railway station and chief museums, 15 min walk to the city center. When one opens the widow at night it's noisy because of traffic and a railway nearbay, when the window is closed, ac is extremely weak. Otherwise it's OK.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Jacqueline

Luggage can be stored before your room is ready. It does cost 2 euros per locker.
Room was a good size with a good sized desk
Reception was helpful.
Close to the water and restaurants.

Friends

6/10

Pleasant

18 Jun 2026

Christoph

Iluminación de la habitación muy mala
Interruptor de la lámpara de de pie defecto
Tazas no fueron lavados
Azúcar no fue repuesto
No hay botella de agua de cortesía
Falta mantenimiento a la habitación

Friends_and_family Family

8/10

Excellent

13 Jun 2026

David

Great location for exploring. Next door to the lake and lovely restaurants. Would be great if the rooms were refreshed and had coffee making facilities. Good breakfast and nice self service bar in lobby.

Business

10/10

Exceptional

01 Jun 2026

Roger

Our room was clean and quiet. The breakfast buffet was extensive and tasty.

The hotel is located directly across the street from The Atlantic Hotel and we felt classy being here.

It was about a 10-minute walk to the Hbf

Partner

10/10

Exceptional

22 May 2026

Frederick

Très bien, excellent service. Bien localisé

Partner

6/10

Pleasant

04 Apr 2026

Alessandra

.

6/10

Pleasant

04 Apr 2026

John

I picked this hotel mostly because of location and parking with chargers, but the parking is currently closed with no alternative options. Meaning I had to park 15min away at the train station, and didn't get to charge my car.. Had I known the parking was closed, I would not have stayed here.
There is also no way to regulate temperature here besides opening the window, but the constant train noise ment the window had to stay shut, and they kept the room at way to warm for me.

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Melanie

We had a pleasant stay. The staff was very friendly, and check-in was quick and easy. The room was clean overall, though perhaps a little more attention should be given to the carpet.
The beds were comfortable. The hotel is less than a five-minute walk from the main train station, and there are lots of restaurants and cafés nearby. I got a good deal when I booked the room. Therefore, it was great value for money.

Leisure Family

8/10

Excellent

12 Sep 2025

Caroline

Great location but mattress not so good, very thin and uncomfortable.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Daniel

Clean, modern and quiet

Leisure Self

8/10

Excellent

22 Aug 2025

Maria

Well located. Good staff. Needs update

Leisure Family

4/10

Poor

19 Aug 2025

Alan

Paid breakfast and expedia did not confirm it and got double charged. Asked the hotel to review and did not bother to even respond

8/10

Excellent

23 Jul 2025

Victor

The beds were too firm even with the matress pad.

Leisure Self

8/10

Excellent

21 Jul 2025

stephen

ibis centrum alster

3 night stay excellent position and location very quiet road close to the lake one way and 5 minutes from the train station the other way
Staff were friendly and helpful rooms clean typical ibis layout if you have a late flight there are lockers available at 2 euros for your bags

Friends_and_family Friends

8/10

Excellent

07 Jul 2025

Marie

Fine but expensive

An excellent location if you want to be near Alster Lake or the train station. Staff were friendly and the breakfast was fine (average). The rooms were very small (as advertised) and the was no room service nor gym and luggage storage only for a fee. Overall an OK hotel.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Luiz

Pontos positivos: localização, atendimento da equipe, custo benefício e café da manhã.
Pontos negativos: banheiro vaza muita água durante o banho, o controle do ar condicionado não funcionou corretamente em alguns dias e o fechamento das cortinas não permite uma boa escuridão.

Partner

10/10

Exceptional

31 Mar 2025

Gerhard

Good location 👌

Good city centre location and amenities nearby, room quite and clean condition

Partner

10/10

Exceptional

17 Feb 2025

Lola

The location is very convenient as it’s close to the town centre yet it’s still in a quiet location, we had a lovely stay thank you !

Leisure Partner

10/10

Exceptional

19 Sep 2024

CYNTHIA

Great place!

No bells and whistles but a confortable stay. Very close to river, train station and city center.

Business

6/10

Pleasant

03 Sep 2024

BURCIN

I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.

Business Self

8/10

Excellent

05 Jul 2024

Barry

The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too.

The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.

Leisure Partner

10/10

Exceptional

01 Jul 2024

George

Great stay

10/10

Exceptional

27 Jun 2024

Fatih

Özellikle otelde ki receptionist hanımefendi çok ilgili alakalı idi

Friends_and_family Friends

10/10

Exceptional

24 Jun 2024

Verified traveler

Great option for a short stay in Hamburg

This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.

Partner

8/10

Excellent

17 May 2024

Susannah

I liked everything about the place, except for the fact that the air conditioning did not work.

6/10

Pleasant

04 Apr 2024

DAVID

Does what it does on the tin.Rooms at the back level 5 near the lift are very noisy at night.You hear the lift then when that stops you hear the trains on the track at the rear.
Staff very good when we asked to change rooms and there was no problem in doing so.

Leisure

4/10

Poor

27 Jan 2024

Tatia

Not clean

The elevators were broken. We were given a dirty room, and had to navigate back to the front desk. Front desk acted like it was an inconvenience to find us a clean unused room. I did not want to shower, the towels were stained. The beds and pillows are like rocks. The room was small, and warm in a great location. Parking is easy!

Friends_and_family Family

8/10

Excellent

22 Jan 2024

Javier

I like that is quite close to the station, shops and restaurants. Bed was comfortable, bathroom spotless and it was a nice stay. Only problem is that you can hear the trains at night, but it is not too bad!

Leisure Self

6/10

Pleasant

06 Dec 2023

W A

Too noisey from railway.

A lot of noise from the railway interrupted sleep on both nights. No tea or coffee making facilities in the room, a basic standard for any reasonable hotel.

Partner

8/10

Excellent

05 Dec 2023

Christopher

I nice, basic, hotel very close to the city centre.

Leisure Partner

8/10

Excellent

08 Nov 2023

SANDRO

Excellent location! Reasonably priced. Good breakfast. Great staff!

Business_and_leisure

10/10

Exceptional

31 Oct 2023

Francis

Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.

Business

10/10

Exceptional

13 Sep 2023

Gilda

Excellent breakfast !!!! Recommended!!!

10/10

Exceptional

26 Aug 2023

Darren

It's great

Business_and_leisure

4/10

Poor

17 Jul 2023

Robert

Some staff were helpful. Good breakfast. Several staff were rude and not helpful. No air conditioning for first three night and window opened to very noisy (all hours) train station. No ice machine and TV did not work.

Leisure Partner

10/10

Exceptional

23 Jun 2023

steve

Great location

Hotel was well located with garage underneath.

Rooms are basic but its an ibis.
Slept well, apart from a few orange spiders that seemed to be around ine of the beds.

Friends_and_family Family

10/10

Exceptional

13 Jun 2023

Wade

Close to the train station which was very convenient. Very clean!

Business_and_leisure Family

4/10

Poor

10 Dec 2022

Nicole

The room on entry smelt of smoke. Very noisy, small and shabby. Good location

Leisure Family

8/10

Excellent

01 Dec 2022

Dean

Good location easy to use and relaxed

Business

8/10

Excellent

28 Nov 2022

Chelsey

Great location, friendly morning staff, close to central station, food and shopping!

Business_and_leisure Partner

8/10

Excellent

26 Oct 2022

Sally Ann

Pleasant hotel

Leisure Family

4/10

Poor

21 Jul 2022

Diana

Rude reception

We had to spend the night in Hamburg due to major train delays. The reception at night was not welcoming at all; rude, frustrated and very unwelcoming to the point we were almost refused stay because, only because we made the reservation last minute and their system couldn't see it. The room was clean, comfortable, all ok.

Partner

8/10

Excellent

13 Jul 2022

Richard

Good hotel close to main railway station

Business Self

8/10

Excellent

08 Jun 2022

Simon

Good value, good location

Stayed twice whilst en route and returning elsewhere. V good location in a quiet street. The staff were friendly and efficient and the room v clean and comfortable

Friends_and_family Friends

8/10

Excellent

09 Jan 2022

Dina

I recommend ibis alster Hamburg hotel

Very nice hotel with perfect location ..staff is friendly ..very convenient breakfast ..would like to thank everyone for the professional way to deal with customers

Self

8/10

Excellent

28 Nov 2021

Henry W

Convenient hotel close to Hamburg Central Station

The hotel location is very convenient. It is a typical Ibis - simple and comfortable. During the day you can hear the trains (the hotel is very close to Hamburg Central Station) but at night there is little traffic.

Self

8/10

Excellent

13 Jun 2021

Elif

Comfortable

Helpful personel, clean rooms, good breakfast, a bit noisy beacuse of the train station but if the window is closed you may not hear the noise.

Business

8/10

Excellent

08 Jan 2020

Verified traveler

Loved the location. Breakfast was good. Waffles were a fabulous idea. Maybe some toast would be great too. The shower door let water out onto the bathroom floor.

Leisure Family

8/10

Excellent

07 Dec 2019

Verified traveler

Easy walking distance from both the main station and the city centre. Room large enough and bed comfortable. Staff friendly and helpful at check in, little contact otherwise. Buffet breakfast good, reasonable selection but didn't find the 'normal' tea bags {i.e. English Breakfast!}
Would have liked an entertainment tv station in English, there were some in other languages but not English. Overall I would recommend this hotel for a reasonably priced short break in Hamburg.

Leisure Self

4/10

Poor

23 Aug 2019

Verified traveler

Our room was lovely and clean, staff good, breakfast great, only prblem was the strret noise, kept us up all night, ask for a room on the back side of the building

Friends_and_family Partner

10/10

Exceptional

15 Aug 2019

Mohamed

Excellent location on alster lake (side view from the window), within minutes walk distance from the main station. Check in starts at 3 pm, so adjust your arrival plans.

Business Self

8/10

Excellent

08 Jul 2019

Verified traveler

Basic but not too basic 😊

Great position close to central train station and waterfront. Breakfast was great: buffet plenty choice. No tea/coffee facilities in room.

Partner

8/10

Excellent

29 Jun 2019

Verified traveler

This hotel has two major advantages. First, it has air conditioning, which is rare in northern Europe. Second, the rooms are sound-proof. The location is also very convenient, within easy walking distance of the railway station and Hamburg's main shopping area. However, amenities are basic: they could not provide me with an iron, my room had no refrigerator, and there was no coffee machine in the room.

6/10

Pleasant

20 Jun 2019

Clive

Quite noisy with the train track behind the hotel. Get any room that dose not face the tracks. A bit of an odd route getting to the main elevators, quite a walk around the hotel function rooms. Proximity to Lake Alster makes up for everything.

10/10

Exceptional

21 Jan 2019

Jillian

Perfect location by Alster Lake

Great location, easy to find from central station. Good selection at breakfast, room comfortable although a little warm even with windows open. Great stay and would return

Partner

8/10

Excellent

08 Jan 2019

YOQOUB

Good

Good because there is masjid neer the hotel

8/10

Excellent

06 Jan 2019

Verified traveler

Great location right next to the Aster park, with easy walking distance to main area of the city and only 6 min from central station. Really nice staff and cant fault the breakfast, Great value for money.
The rooms are basic but have everything you need and the bed was comfortable. It would have been better if there was tea and coffee facilities in the room.
The only thing that would have made our stay perfect was if we could have turned down the heat in the room a some more. It was too warm for us, but if we opened the window as we were very close to the train station the trains prevented us sleeping.
We look forward to staying there again in the future.

10/10

Exceptional

01 Dec 2018

Verified traveler

Great location .Close to the two lakes.Walking distance to train station.Many bars & restaurants close towards city centre .

10/10

Exceptional

12 Nov 2018

Lynne

Ibis Hamburg just fine

Close to hauptbahnhof, easy walk to hotel. Nice area, lots of restaurants close by. Easy to get hopon off bus.

Partner

8/10

Excellent

12 Aug 2018

Verified traveler

Usual IBIS standard in excellent location

Needed a comfortable, reasonably priced hotel with air conditioning near the central railway station (it was over 30 degrees in Hamburg at the time!) This one met my requirements.

6/10

Pleasant

25 Jul 2018

Jane

Convenient location hotel

The hotel was OK except the air-conditioning in our room was not working and was not repaired despite us reporting this. Temperatures were high 20 's so we faced a choice- sleepless nights due to a extremely hot room or open the window and have sleepless nights due to excessive noise from trains entering the station .If staying at this hotel ask for room at the front thus avoiding awful train noise.

8/10

Excellent

30 Jun 2018

Sam

Works well

Great location. Fair price. Functional room.

10/10

Exceptional

06 Jun 2018

Pete

Hotel is in a great location, right near the central station (trains run behind the hotel but you don't hear them at all!) and by the Alster lake, which has some nice bars by it. Check in was easy, friendly and helpful staff. The room was clean, bed was a bit firm but comfortable, aircon was a bonus too. The bar was also reasonably priced and open until late. Few issues though: 1. There was no safe in the room. 2. Lack of towels, we got one hand towel, two bath towels. No bath matt at all, second day we got 2 hand towels, but no toilet roll replenished. 3. The shower door leaked, a lot and pretty much flooded some of the bathroom floor which made getting out tricky and slippy. However despite these 3 points the hotel is really good and I would stay there again.

8/10

Excellent

25 May 2018

Paul

Great location and value

Nice location, room fine but the corridor carpets were surprisingly dirty. Still fine, I’d go back.

8/10

Excellent

21 May 2018

Verified traveler

Perfectly Reasonable

Stayed there as part of a large group on a Stag party. Hotel was fine but approx 40 minute walk to centre of City.

Friends

8/10

Excellent

06 Apr 2018

Verified traveler

Good location, value for money

Good location close the main train station and main shopping area. Value for money, no frills, would recommend.

8/10

Excellent

29 Mar 2018

Anja

great location

Hotrel is in a very good location, in walking distrance to the main station

8/10

Excellent

16 Mar 2018

Steven

No way to iron clothes.

Rooms do not have an iron for your clothes. Called front desk they were all loaned out, for at least 12 hours. Business trip with wrinkled shirt!

10/10

Exceptional

23 Feb 2018

Krishnendu

Good to stay always

Ibis is always good albeit sometime a bit costly

6/10

Pleasant

04 Jan 2018

Belinda

Convenient location but the room I had was beside the train track that disturb my sleep.

Family

8/10

Excellent

02 Sep 2017

Paul

Typical Ibis hotel

Close to the railway station and to the centre of Hamburg. Stayed only for one night, and I'd be happy stay here again.

4/10

Poor

28 May 2017

Chris

Very disappointing

We have been travelling four weeks and have stayed in nine hotels and this one disappoints significantly!
As a 2.5 star we didn't have high expectations but for the considerable cost for this they failed.
On arrival we were greeted by a friendly person and check-in was smooth. But, from there it goes down hill - there's only one lift for hundreds of rooms and it wasn't working and continued to be faulty for the two days we were there. Room was very tight (but it is a 2.5), wifi didn't work and they left it to me to contact their tech support who weren't able to fix it. We were on the 5th floor facing the rail lines - very noisy! No problem, close the windows and turn on the air con - it doesn't work and it's hot in the room. So windows remained open until nightfall when the room was invaded by mosquitoes... and the story goes on. Next the shower, that's broken too. No fun sleeping!!
Breakfast wasn't included so we purchased breakfast - at least that was reasonable.
Overall, the hotel needs a lot of work to bring it up to a consistent acceptable standard. From our experience, you can do much better for the money.

Partner

10/10

Exceptional

17 May 2017

Clive

Stay at Hamburg

Great location, very clean and would certainly stay again.

Partner

10/10

Exceptional

31 Mar 2017

Kristian

Nice hotel in a great location

Very nice hotel in a great location near the central train station. Very pleasant staff and the room was very modern and clean. Nice to have so many power outlets! The only thing that I would have liked to have was coffee in the room. The breakfast buffet was very good for the 11 euro price.

10/10

Exceptional

06 Feb 2017

stephen

Excellent stay

Great locationn. Very clean and new. Perfect budget option.

Family

8/10

Excellent

15 Aug 2016

Theresa

Great location, great hotel, pleasant staff.

This hotel was perfect for our 2 day visit to Hamburg. Easy walk from the station, easy walk to the lake and into areas of interest. Excellent.

Partner

10/10

Exceptional

12 Jul 2016

Robert

Great Place to Stay in Hamburg

Great hotel in a great location. Close to train station but right next to two beautiful lakes. Nice neighbourhood and only a 10 minute walk into the main centre. Hotel looked liked it has been recently refurbished. Rooms were very clean and a decent size. Would have just been nice to have tea and coffee facilities too.

Family

8/10

Excellent

12 Jun 2016

Verified traveler

Stayed for only 1 night but very impressed with both hotel and staff. Would highly recommend this hotel to anybody considering a stay in Hamburg

Family

8/10

Excellent

19 Oct 2015

Verified traveler

Functional

was there on a short holiday break. The hotel was within easy walking distance of the main shopping centre and most of the central attractions. The room had the feel more suited to business visitors than tourists. There were no tea/coffee-making facilities in the room.

6/10

Pleasant

24 Mar 2015

rijk

Cold mornings

Ice cold shower on both days- no warning given about the situation. Thought the could have discussed level of discomfort and made some amendment to the price. No such suggestion was offered. I am in the service industry myself and in my case would have done so.

10/10

Exceptional

28 Aug 2014

wayne

great location

excellent service great location used again and again

8/10

Excellent

18 Aug 2014

Verified traveler

Good, Clean, Safe Area

- A bit expensive, but great location, comfortable and clean.
- The train station was right beside our room window and we didn’t hear anything during the night.
- I would stay there again, anytime.

8/10

Excellent

07 Apr 2014

Verified traveler

Close to all must-see sights

Great stay for the rate.

6/10

Pleasant

05 Mar 2014

calmwool

Rooms are small but location is good

I don't know if low price rooms of famous hotels (like Ibis, Ramada, and Pullman) I booked on Hotels.com are all specifically designed that small size but all my way traveling in Europe this time the mentioned hotels are similar. They are both small size rooms but other room facilities are alright. I care about the size of rooms because my wife and I have 2 large trolley cases, it's really hard to put them on the ground and open together. In another hand the location of this hotel is good, it's 10 minutes walk to center train station and 100 meters way to the lake Alster. the view is beautiful.

Partner

10/10

Exceptional

01 Jan 2014

World traveler

Close to train station, hike to sights

The hotel is about a 5 min walk from the train station but in the opposite direction of all the sights. It takes about 10 minutes to get to the heart of the sights. But the hotel is very nice for the price. Very clean, roomy enough, and the staff is very friendly.

10/10

Exceptional

06 Dec 2013

Verified traveler

incredible

The room was extremely comfortable and the staff is great.

8/10

Excellent

09 Sep 2013

Sharon

Close to railway station and even closer to the Kunsthalle. The room is functional and clean: decent size, shower only. Wifi free in lobby but costs in room.

6/10

Pleasant

10 Jul 2013

Rene

Great Inside

The hotel is a short walk from the main station which has problems with drunks outside so be careful late at night, the area is well light though. The hotel was clean and tidy with pleasant staff.

Family

8/10

Excellent

17 Dec 2012

EJones

Great Location, you know what you're getting

Very clean, ideal for Hamburg centre and Christmas markets. Friendly staff, not a luxury weekend break, but definitely worth the money.

8/10

Excellent

23 Jan 2012

Dean

Ibis Hamburg Alster Centrum

Well located within a short walk of the train station and city centre. The streets around the hotel are very quiet on an evening, not many bars or restaurants close by.

It's a very functional, clean hotel, that provided us with an ideal base on our visit to Hamburg and the Christmas markets.

4/10

Poor

25 Sep 2011

Verified traveler

Clean but no fridge. Room was small and one window came away in my hands when I tried to open it.
No tea and coffee making facilities or toiletries.
However great location, close to the station.

10/10

Exceptional

10 Aug 2010

Jesper

Great value

Really good hotel! Great location and super easy to park at the hotel.
I will recomend this to everyone that wants a cheap and good hotel. Nothing special, but clean and nice.

4/10

Poor

26 Jul 2026

Sabine

Das Zimmer war sauber, jedoch sehr klein und eng man konnte sich kaum im Raum umdrehen. Das Licht am Bett war defekt wurde auch nicht repariert nachdem man dies kommuniziert hat. Das Bad war nicht modern was nicht schlimm war, aber duschen war schrecklich kein richtiger Wasserdruck auf dem Duschkopf warm und kalt nicht gut steuerbar.
Frühstück war okay, aber sehr trockene Brötchen etc. Obwohl man früh da war. Die Bar war geschlossen, so das man abends rüber ins Atlantic Hotel gegangen ist.
Das einzige war super war ist die sehr zentrale Lage.

6/10

Pleasant

26 Jul 2026

Thomas

Ok ophold. Central beliggenhed. Værelse var slidt.. the bare minimum..Intet ekstra som elkedel eller andet på værelset.
Flint personale.. nem ind/og udtjent.

6/10

Pleasant

22 Jul 2026

Sven-Erik

Udmærket hotel til prisen. Har dog oplevet mere imødekommenhed på andre hoteller ved check in. Morgenmadsbuffeten var OK.

10/10

Exceptional

21 Jul 2026

Susanne

Rent værelse og god morgenmad

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Kim

Hotellet er blevet meget dyrt, men ligger rigtig godt. Denne gang oplevede vi bare ikke nogen behagelig service, hverken ved check-ind eller check-ud. Ved begge situationer er totalt fravær af smil og venlighed- mere følelsen af, at det skulle bare overstås. De to forskellige mænd i receptionen gav ikke en god velkomst eller afsked. Ret underlig oplevelse

Partner