Name: The Fontenay
Address: Fontenay, 10, Hamburg, 20354, DE

10/10

Exceptional

06 Jul 2026

Marta

Todo estaba excelente en especial el señor del botones creo que su nombre es ariel sotomayor , excelente servicio
Gracias a todo el equipo
En especial al shower quiero uno asi para mi!!! Hahaha

Partner

10/10

Exceptional

26 Jun 2026

Robert C

Stunning Contemporary hotel with sweeping architecture, large, generous rooms, highly engaged and competent staff, terrific dining options, and wonderful view of the river and all of the activities that summer brings there. Really wonderful place to stay if travel brings you for some reason to Hamburg.

Partner

10/10

Exceptional

23 Jun 2026

Yulia

Outstanding Hotel in every aspect.

Partner

10/10

Exceptional

24 Sep 2025

Joshua

Amazing hospitality

Business_and_leisure

10/10

Exceptional

14 Sep 2025

Rita

First class hotel on the beautiful Alster Lake. All the amenities you would expect and a friendly and professional staff.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Nicholas

We had a thoroughly enjoyable stay at the Fontenay. The staff were excellent- polite and friendly with knowledge of the city. Cannot recommend highly enough!

Business_and_leisure Partner

10/10

Exceptional

01 Jun 2025

Rafael

Awesome hotel. Great staff

Leisure Partner

10/10

Exceptional

01 May 2025

Simon

Fantastic chic hotel. Beautiful design great staff especially the concierge team. Rooms are funky and pool area amazing. Grounds and restaurants stunning too. Totally recommend this place.

Leisure

10/10

Exceptional

26 Jan 2025

Niels

👍

Leisure Family

8/10

Excellent

09 Jan 2025

Verified traveler

Amazing high tech hotel!

Overall the hotel property was excellent! The rooms were spacious and very modern -incorporating best of class technology for room controls. The service for the restaurant could be improved - as we felt the waiters were not well versed with the menu and might not be as trained. We didn’t understand what the purpose of the bar at the atrium when the waiters still had to go to the rooftop bar to get drinks. Our toilet rolls were replaced when the rooms are serviced which felt unnecessary. Loved the spa which was great for rewinding after the 2 weeks road trip we just did.

Partner

10/10

Exceptional

27 Dec 2024

Julie

Sublime!

Four days of pure luxury. We upgraded to the Europa suite and it was the most magical venue for Christmas. We enjoyed a magnificent Christmas lunch, delicious breakfasts and wonderful room service meals. The staff were absolutely phenomenal. We really don’t have enough superlatives for our stay at the Fontenay. Worth every penny!

Partner

10/10

Exceptional

02 Dec 2024

Daniel

Top Hotel

Loved the Hotel and the Service.

Partner

10/10

Exceptional

28 Nov 2024

Kimy

Overall stay was exception and in a beautiful city!

Leisure Self

10/10

Exceptional

27 Oct 2024

Suzanne

Staff was so helpful and thoughtful.

10/10

Exceptional

27 Oct 2024

Bijan

Great hotel

Business

10/10

Exceptional

15 Oct 2024

KEITH MORGAN

Beautiful property

Excellent property , rooms have very high level of detail . Good food and very attentive staff!

Partner

4/10

Poor

03 Aug 2024

Julia

I arrived at 4 PM and was told my room wouldn’t be ready for another 45 minutes. I came to Hamburg to visit my grandma in the hospital and would only be here for one night so this was incredibly frustrating. I had to unpack a change of clothes from my luggage in the lobby and then go to the spa to change. Once I returned they offered me a room on the 1st floor which was designed for someone in a wheel chair, so all the countertops were uncomfortably low. At this point I was so late to get to the hospital I felt forced to take it. Very bad experience and I will not be back again because of it.

10/10

Exceptional

25 Jul 2024

ALAEDEEN

Amazing

10/10

Exceptional

21 Jun 2024

junida

Our family had an absolutely perfect experience at The Fontenay. What set this experience and hotel apart from the rest, is the attention to detail in each step of our stay, from the hospitality of the team to the polished atmosphere and delicious bites. Everyone has been so welcoming however a special highlight to Lukas Sarnow. He has been so above and beyond and every second of our stay. He is the embodiment of GREAT HOSPITALITY. His patience, his attitude, his knowledge, his gentle manner have been a delight. If you are planning a trip to Hamburg you should definitely consider The Fontenay.

Leisure Family

10/10

Exceptional

15 May 2024

Jason

Great hotel, just way out of the way and distant from main shopping

Leisure Partner

10/10

Exceptional

11 Apr 2024

Anemona

Luxurious property, high end technology, gorgeous grounds and perfect amenities. The stuff was friendly, professional and very courteous . Everything was perfection.

Leisure Family_with_children

8/10

Excellent

28 Mar 2024

George

Outstanding property overall and this was our third stay in a year! The one issue that we found relates to the “family policy” of allowing screaming kids, even under 10 years old, in the spa area including the sauna and steam room, until closing at 10PM !! This policy definitely needs to change with a time limit for kids accessing the spa / pool area to maximum 20h in order to allow adults relaxing quiet time to enjoy!

Leisure Partner

10/10

Exceptional

30 Dec 2023

Yaktiel

It was uniquely placed right by a very easy jogging, walking , and cycling route and near the water. The building itself is the most aesthetically pleasing design with beautiful windows everywhere. I really don’t know how to put it in words but it was the best hotel so far of the many 5 star hotels I have stayed at.

Leisure Self

10/10

Exceptional

26 Sep 2023

George

Second stay in six months!
Excellent location. Modern
Superb spa. Best hotel in Hamburg

Leisure Partner

2/10

Poor

23 Sep 2023

Hans

Beautiful modern hotel in arguably the best residential area in Hamburg , right on the Alster lake. Fantastic choice at breakfast , hot dishes are prepared in the kitchen and delivered to your table piping hot which is not always the case with a buffet. Freshly made carrot and apple juice. Light switches in the room are very modern and not easy to operate Very expensive dining but fresh ingredients and value for money if you can afford it

Business_and_leisure Self

10/10

Exceptional

11 Sep 2023

Peter

Superb hotel on every level, one of the best we've stayed in.

Leisure Partner

10/10

Exceptional

30 Aug 2023

LEIGH

Quality hotel from bygone era

Reception was excellent, even escorting us to our room. The room was a good and included a balcony. We appreciated the welcome gifts, and the turndown evening service which seems from a bygone era!
We are nitpicking but were frustrated eggs and bacon were hard unless specifically asked for different.
Position on the lake was perfect.

Partner

10/10

Exceptional

12 Jun 2023

Hadeel

Perfect Stay

Honestly i can say this hotel is one of the best hotel un europe if we exclude UK.
So modren and spacious with great services.

Highly recommended.

Friends_and_family Family

10/10

Exceptional

09 Jun 2023

Mark

Property is superbly located on the Aussenalster in Hamburg. Wonderful walks around the lake, superb connectivity to the inner city, and the short distance from.Eppendorf. My only beef is that the gym doesn’t open up early in the morning.

Business_and_leisure Partner

10/10

Exceptional

07 Jun 2023

Robyn

Loved the location, nice bathroom, clean lines.

Leisure Family

10/10

Exceptional

29 May 2023

Jose

One of the best hotels I have ever stayed in. Absolutely gorgeous.The Lakeview Restaurant was beyond comparison. The room simply stunning. All the details. And Nina, the Concierge, was superb!

Leisure Family

10/10

Exceptional

21 May 2023

Jose

Simply spectacular

Leisure Family

10/10

Exceptional

22 Apr 2023

Robert

A luxury property in the heart of Hamburg. The staff provide excellent service are very accommodating. The restaurants and food are outstanding. I would not hesitate recommending this property to anyone.

Leisure Self

10/10

Exceptional

12 Apr 2023

George

Superb hotel
Very modern with state of the art amenities
Beautiful spa with indoor/outdoor pool
Walking distance to downtown

Leisure Partner

10/10

Exceptional

02 Nov 2022

Natascha

Beautiful location and very friendly staff. Amazing pool overlooking Hamburg!

Leisure Self

10/10

Exceptional

03 Aug 2022

KEITH MORGAN

All areas of the property performed.

The suites are really well done with great attention to detail. Shower had light show and music. Good materials used throughout, room service was effective. Staff were friendly and competent. These days $950 a night for a suite doesn’t get you that much, at the Fontenay it gets you what it used to get you.

Friends_and_family Family

10/10

Exceptional

14 Jun 2022

Jorg

Great location, right on the lake “Alster”.

10/10

Exceptional

21 Jun 2021

Verified traveler

Stayed in a room with partial lake view. Loved the hotel design. The balcony was great for breakfast coffee. Room service was fast. Bathroom well organized but the hair dryer was hard to find haha so keep looking if you think there isn't one. Loved walk in closet with full length mirror. Would def stay here again. Well located in great Hamburg neighborhood by the lake.

Leisure Partner

10/10

Exceptional

14 Aug 2020

Verified traveler

best hotel in Hamburg!

Amazing!

Partner

10/10

Exceptional

29 Jul 2020

Verified traveler

Someone mentioned to me this was the best modern hotel in Hamburg, and they were right.

Business

10/10

Exceptional

28 Jul 2020

Neil

Fontenay

Very nice hotel. Very clean. Great location

Self

10/10

Exceptional

09 Feb 2020

Verified traveler

Unparalleled

Brilliant stay - impeccable service. Would only recommend to stay here when in Hamburg.

Business

8/10

Excellent

01 Jan 2020

Verified traveler

Great new 5* hotel with a little bit to learn

Great new hotel nicely located along the Alster lake in walking distance to the city center and great restaurants. The service was good but it would have been great to be advised about the parking in and around hotel when the very friendly staff unloaded and parked the car on arrival, but then later charged 28 Euro/day for it when we could have parked for free during the weekend right in front of the hotel. The room was nice, but the cleanliness did not live up to expectations.

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

Best Hotel in Hamburg. Great room with the latest tech. The service was phenomenal, and the food was great! The pool was unreal, with stunning views of Hamburg

Friends_and_family Partner

10/10

Exceptional

05 Sep 2019

Verified traveler

The German national football team stayed here while we were there and if it’s good enough for them...this is a new, clean, modern and luxurious hotel which made our stay in Hamburg a class above and was just 15 minutes walk from the centre. Oh and did I mention the complimentary minibar, digital shower or expansive balcony? Expensive but highly recommended. Should be the number one choice in Hamburg!

Leisure Partner

10/10

Exceptional

29 Jul 2019

Verified traveler

Best hotel I’ve ever stayed in

Partner

10/10

Exceptional

21 Jul 2019

Verified traveler

The property was really good service was excellent and I highly recommend it

Business_and_leisure

10/10

Exceptional

10 Jun 2019

Amihai

Excellent

We enjoyed every minute

Partner

10/10

Exceptional

06 Jun 2019

Dean

Beautiful

Partner

10/10

Exceptional

05 Oct 2018

Jan

Amazing Hotel

Great Hotel

10/10

Exceptional

03 Oct 2018

Wai Chu

Excellente！·

Terrific hotel.Quiet,nice neighborhood,on the lake.Beautiful.Easy walking distance to great shopping area. Superb service and helpful with class.Breakfast is very good. Room is big and cozy. Worth money to stay there. For sure to go back to stay.Highly recommandable.

Partner

10/10

Exceptional

07 Sep 2018

Verified traveler

Best Hotel in Hamburg

Great location, service and amazing stay. Best place in Hamburg, only downside it’s expensive.

Family

10/10

Exceptional

28 Aug 2018

Peter

Excellent

New hotel in great location next to the Lake. Staff are generally outstanding. Wellness facilities are very good. Food is above average. Well worth considering in Hamburg.

Family

10/10

Exceptional

22 Aug 2018

Anna

Great new addition to Hamburg!

Everything was easy and seamless - pur luxury.
The bar is amazing, so was the massage - endless choice.
And to have a fantastic breakfast in such a beautiful setting just toped it off!

10/10

Exceptional

30 Jul 2018

Sylvia

Overall a great hotel for resort type / spa experience. Gorgeous rooms with all the latest amenities. Spa is well appointed and facial very well done.

10/10

Exceptional

19 Jul 2026

Janne

Everything was top notch!

Partner

10/10

Exceptional

10 Jul 2026

Fabian

Sehr saubere Zimmer
Wellnesspersonal: top

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Lise

Simpelthen Fantastisk!
Super beliggenhed, og dejligt med udeareal ved poolen, så solen også kan nydes.

Partner

10/10

Exceptional

28 Jun 2026

Tanja

Perfektes Hotel an bester Lage

Partner

4/10

Poor

07 Jun 2026

Sven

Fantastic hotel. Fantastic location. Great service but serious maintenance problems with black mold all over the shower and a strong smell. Not to be expected for this hotel. Sad to see the facilities going downhill over the years

Self

8/10

Excellent

06 Jun 2026

Irene

Das Personal war sehr professionell und höflich. Es vermittelte, dass man willkommen ist. Die Zimmer sind sehr groß und Geschmack faul eingerichtet. Die Restaurants und die Ruf. Barr sind sehr luxuriös.

Family

10/10

Exceptional

19 May 2026

Amaya

Sehr schönes Hotel an wunderbarer Lage, sehr ruhig. Modern eingerichtet, tolle Bar,

Partner

10/10

Exceptional

04 May 2026

Ditmar

Ein Traum

10/10

Exceptional

06 Apr 2026

Dennis omer

Meget god service , super sød personale , reception meget venlig. Kan meget anbefale hotellet, meget luksus hotel 👏👏👏

10/10

Exceptional

03 Apr 2026

Jannick

Alt var perfekt

10/10

Exceptional

29 Mar 2026

Filip

Super restauranter, venligt personale. God kvalitet

10/10

Exceptional

09 Mar 2026

Søren

I dont know where to begin😊. This is the most amazing hotel I have stayed at.. The room is beautifull, the staff is absolutely amazing and helpfull in any way. The food, the bar, the suroundings= wauw!!!
Dont miss out on this hotel.

Partner

10/10

Exceptional

22 Feb 2026

Annika

Das Personal und die Ausstattung der Zimmer

Partner

10/10

Exceptional

07 Feb 2026

Michael

Utrolig flot hotel. Venligt personale. Stor og lækker morgenbuffet.

Partner

8/10

Excellent

30 Jan 2026

Klaus

Nice rooms

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Tobias

Helt otrolig personal!

10/10

Exceptional

27 Jan 2026

Yngve

veldig bra

10/10

Exceptional

17 Dec 2025

Christian

Fantastisch, alles war hervorragend. Eines der besten hotels in Hamburg

10/10

Exceptional

15 Dec 2025

Lars

Alt var perfekt

10/10

Exceptional

07 Dec 2025

Rico

Herausragendes Stadthotel. Außergewöhnliche Wohlfühloase an der Außenalster. Exzellenter Service, vom Frühstück bis zum Drink an der Bar.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Anette

Som altid et super ophold i Hamburgs bedste hotel

Partner

10/10

Exceptional

14 Nov 2025

Kurt

Ja

Partner

10/10

Exceptional

04 Nov 2025

Ka Hei

Breakfast is nice. Staffs are really helpful and friendly. Room is good as always.

Partner

10/10

Exceptional

20 Oct 2025

Houda

Spa ist fantastisch. Lief alles super.

Leisure Family

10/10

Exceptional

19 Oct 2025

Joachim

The most amazing hotel in Hamburg - live everything about it - the rooms, the atmosphere, the pool, the food and the amazing staff whi went beyond our family! Can’t wait to be back 💙

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Ximena

Cuartos amplios modernos y elegantes. La ubicación es muy buena y las vistas inmejorables. Muy tranquilo y el personal muy atento y preparado

Leisure Partner

10/10

Exceptional

18 Oct 2025

Gunhild

Top,...!

Leisure Partner

10/10

Exceptional

16 Oct 2025

Morten

Venligt og hjælpsomt personale på et fantastisk hotel

Partner

10/10

Exceptional

13 Oct 2025

Torsten

Alt var glimrende

Leisure Partner

10/10

Exceptional

06 Sep 2025

Verified traveler

Fantastisk Hotel!

Fantastisk hotel. Fantastisk personale og pool og spa område. Fantastisk morgenmad også.

Partner

8/10

Excellent

20 Aug 2025

Verified traveler

Kategorisierung

Ich wurde sowohl vom Concierge nicht gut empfangen weil man mich nicht als potenziellen Gast gesehen hat so wie ich das Hotel betreten habe war schon die Security da als wäre was vorgefallen, ab dem Moment war mein Aufenthalt nicht mehr da was es sein sollte, ich finde es schade denn es ist ein wunderschönes Hotel und sowas habe ich noch nie erlebt.

Business

10/10

Exceptional

12 Aug 2025

Nicolé

Das schönste Hotel Hamburgs mit den herzlichsten Concierges, Mitarbeitenden am Empfang und einer grandiosen Bar mit phantastischem Ausblick.

Leisure Family

10/10

Exceptional

11 Jul 2025

Nicolé

Ein außergewöhnlicher Aufenthalt dank eines großartigen Teams

Von der ersten Begrüßung bis zum Abschied war unser Aufenthalt geprägt von einem bemerkenswert empathischen und zugleich angenehm unaufdringlichen Service. Das gesamte Personal – vom Concierge über das Housekeeping bis hin zum Barchef – hat mit einer Professionalität überzeugt, die nicht distanziert wirkt, sondern durch Herzlichkeit und echte Aufmerksamkeit besticht.

Man spürt sofort: Hier arbeiten Menschen mit Leidenschaft und einem feinen Gespür für die Bedürfnisse der Gäste. Jeder Kontakt war von einer natürlichen Freundlichkeit geprägt – nie aufgesetzt, immer echt und liebevoll in der Art. Besonders beeindruckend war, wie individuell auf uns eingegangen wurde, ohne je aufdringlich zu wirken. Diese Balance zwischen Diskretion und echter Fürsorge ist selten und macht den Aufenthalt besonders wertvoll.

Ein großes Kompliment an das gesamte Team – Ihr macht diesen Ort zu einem echten Wohlfühlort. Wir kommen mit Freude wieder!

Leisure Family

10/10

Exceptional

07 Jul 2025

Kai

Es war alles einfach perfekt.

Business_and_leisure Partner

10/10

Exceptional

25 Jun 2025

Patrick

In jeder Hinsicht empfehlenswert