Name: Baseler Hof
Address: Esplanade, 11, Hamburg, 20354, DE

10/10

Exceptional

12 Jun 2026

James

The staff was outstanding. I have never had so much help. The day supervisor was unbelievable. Upon our arrival he made sure that our accommodations were met. I temporarily lost my passport and he made several calls to places we had been and put us in touch with the various consulates and embassies for an emergency passport. Fortunately I found it, but the effort on his part was very much appreciated.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Jackson

Nice hotel, friendly staff, no problems

10/10

Exceptional

04 Mar 2026

Hsun Chia

just steps away from Stephansplatz U-Bahn station, also just steps away from the Alster lake, it was a very convenient location !

Self

10/10

Exceptional

20 Feb 2026

Leah

Despite there being some work done at the place, it felt the same as it always has, warm and friendly.

Partner

10/10

Exceptional

29 Dec 2025

Mark

Staff was very meticulous about the room service, and friendly throughout.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

jasmin

Great location and helpful staff.

Partner

8/10

Excellent

22 Nov 2025

noriko

The hotel is conveniently located, but the building feels quite old and has some heating issues. We had to change rooms, and even then I needed to adjust the heating pipes during the night to keep them working. On the positive side, the staff were very helpful and accommodating. However, I was disappointed with the television, which offered about three dozen channels—all in German—and none in English, such as BBC or CNN.

Leisure Family

8/10

Excellent

29 Oct 2025

Albert

Bar was okay and I didn’t have breakfast but overall was good

Business_and_leisure Self

10/10

Exceptional

24 Sep 2025

Mikael

The room was perfect. Comfortable bed for 3 nights. The staff were amazing and the complimentary 3 day pass for transit was a great surprise. Would recommend this hotel.

Leisure Family

10/10

Exceptional

18 Aug 2025

Leah

The staff is very friendly and we felt welcomed. They were a lot of eating option within the hotel and around the hotel. It is also by some good running routes, public transportation, and the bike races ❤️

Leisure Partner

10/10

Exceptional

05 Aug 2025

Grigori

Comfortable stay

Despite the gym being out of order during my stay, I had a great experience at this hotel thanks to the exceptional customer service. M. Avetisyan at the front desk went above and beyond to make sure I was comfortable and had everything I needed. Her warm attitude and professionalism truly made a difference.

Self

10/10

Exceptional

31 Jul 2025

Caelum

Very nice hotel and convenient, right next to train stations, lake and shops, plus bars and restaurants. Some construction was happening at the hotel while I stayed, meaning it was quite loud at times. But it wasn’t very detrimental to my experience. I would strongly recommend staying here

Leisure Self

10/10

Exceptional

11 Jul 2025

Lucy

Lovely staff and gorgeous room!

10/10

Exceptional

26 Jun 2025

Ian

Brilliant

Business

10/10

Exceptional

23 Jun 2025

Geetha

Safe location and walkable to subway.

Business Self

8/10

Excellent

07 Jun 2025

Toby

Room was good, but bath/shower was dangerously slippery. Personnel were very helpful.

Leisure Friends

10/10

Exceptional

31 May 2025

Pam

Excellent location for tourist visit.
Great breakfast selections.

Leisure Family

8/10

Excellent

26 May 2025

Lynne

The hotel Baseler Hof was in a great location for what we needed. The people at the desk were wonderful. It could definitely use a makeover.

Leisure Partner

10/10

Exceptional

24 May 2025

Derek

Wonderful Base for Walking Around Hamburg

We found this hotel to be wonderful. It is a great location for walking around Hamburg and has wonderful facilities. Would recommend this hotel.

Partner

6/10

Pleasant

23 May 2025

Jose

Nice hotel but the restaurant is a bit pretentious and would not seat us for whatever reason when they were near empty and over an hour from closing. We had to walk and find a restaurant at night after a long trip.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Elvira

Wonderful hotel in the heart of the city. Clean and spacious room with huge windows and balcony. Very nice staff. Would definitely recommend!

Leisure Family

10/10

Exceptional

17 May 2025

Dean

Everyone working at the hotel were helpful and very nice!

Leisure Partner

8/10

Excellent

24 Feb 2025

Verified traveler

Hamburg solo trip

Clean and comfortable hotel

Self

10/10

Exceptional

16 Feb 2025

Suzanne

Great stay in a lovely hotel, loved the area and transport links

Leisure Partner

10/10

Exceptional

07 Jan 2025

Felipe

Great hotel! Non-expensive and local.

Great hotel!
Very clean, fast check in, central, reasonable price and central for doing business in Hamburg.

Business

10/10

Exceptional

02 Jan 2025

Sherille

Immer wieder

10/10

Exceptional

29 Dec 2024

Xin

A bit old fashioned but well maintained hotel. Bed is very comfortable although I slept on the sofa bed. Lobby is very cozy and the the introduction of the history of the 3 generation family business is a highlight.

Leisure Family

10/10

Exceptional

17 Dec 2024

Verified traveler

Baseler Hof review

I had a really great stay at the Baseler Hof. It is in a central location, about 200 yards from the U bahn stop and a great place to base yourself while exploring Hamburg. The staff at the hotel were friendly and helpful, my room was really clean and comfortable. The restaurant was good too, friendly staff and great food. I would definitely stay here if I come to Hamburg again.

Self

8/10

Excellent

15 Oct 2024

Ruth

The location is very convenient, close to everything. Room is clean, mattress is a little too firm for me. The mini bar is at my head level, I bumped my head and bleed!

Leisure Partner

6/10

Pleasant

15 Oct 2024

D

Are hotel guests really dispensable?

I have stayed at the Baslerhof many times in the last 15 years, it was always my hotel of choice. But last weekend that changed when I was curtly reminded by the Reception Manager, after bringing to his attention that I’d been waiting an hour and 20 minutes for a bottle of water to be delivered to my room, that I was not the only guest in the hotel. Well, there’ll be one guest less from now on.

Business

10/10

Exceptional

02 Aug 2024

Cecilia

Staff was very very helpful!!

Leisure Family_with_children

10/10

Exceptional

21 Jul 2024

Rafael Alfredo

in the middle of everything.

excellent location, near to the main landmark and attractions. there are alos plenty of great restauranta around. highly recommended.

Friends_and_family Family

8/10

Excellent

13 Jun 2024

Craig

Nice Hotel in a Great Area

The Hotel Baseler Hof is a nice German hotel in a great area. The rooms are small but comfortable, but the rooms of those in my party lacked modern conveniences such as irons, coffee machines or air conditioners or fans.

Business Friends

10/10

Exceptional

01 Jun 2024

Konstantin

Quiet and very nice hotel , great location

Leisure Partner

8/10

Excellent

06 May 2024

Alan

Very comfortable, clean and well-maintained hotel in a good location near the Binnen Alster See.

Self

10/10

Exceptional

02 Apr 2024

Tony

Great choice

Great hotel. Very easy access to public transit and various restaurants. Helpful staff throughout our stay. Would definitely recommend.

Partner

10/10

Exceptional

26 Mar 2024

James

Perfection attempted and nearly completed! The staff is amazing, even for someone like myself who does not speak German, they were extremely polite and helpful with suggestions, translations and directions. Well done! One slight surprise was the bathroom, one of the towels had a stain on it and for a big guy like myself, 6 ft tall and 225lbs (182cm and 100kg) the shower was a little small. Other than that, the bedding superb, the amenities excellent, the lobby bar and lounge very inviting. I wish we could have stayed longer than two days. 10/10 recommend!

Leisure

10/10

Exceptional

24 Feb 2024

Jonathan

Friendly staff, no complaints

Staff was friendly and helpful, room was clean, no complaints. My only gripe is I found it strange that the soap they provide for both the shower and hands is the same, some sort of 5-in-1…

Self

2/10

Poor

05 Feb 2024

Ian

Fabulous stay

Fabulous stay and Fabulous weekend topped of watching Hamburg's premier football club Fc St Pauli

Partner

8/10

Excellent

27 Dec 2023

joseph

The room was very clean but small. Felt like I was in a closet but that is normal for a room in Germany The location was great. In the center of the city, 1/2 block from U1,2 and 3 subways which can get to just about any point in the city. Also, just a few blocks from the main shopping district in Hamburg, and plenty of restaurants to pick from Tip don't pay 22 E for breakfast when you can walk just 5 or 6 doors down and get a very nice breakfast for 6 or 7 Euros. Bottom line yes I would stay here again Hotel is very clean, safe, and in a perfect location to base your trip to Hamburg

Business_and_leisure Partner

10/10

Exceptional

19 Dec 2023

Alan

Very comfortable and quiet.

Business Self

10/10

Exceptional

12 Dec 2023

Donna

Old World Charm

The hotel had old world charm, especially the lobby/bar area with roaring fireplace and Christmas tree. The rooms were modern and comfortable . Location was excellent, very near Christmas markets. There was some construction going on near our room, but we were awake already when they started.

Partner

8/10

Excellent

11 Dec 2023

Lindsay

Friendly but a bit dated

Friendly, slightly dated medium sized hotel. The staff were very respectful and helpful. Our room was ridiculously hot and we couldn't turn down the heating so had to keep opening the windows and letting in freezing cold air. It was like being cooked alive.

Partner

8/10

Excellent

13 Nov 2023

Sundeep

Good weekend.

Good hotel. Quick check-in. Nice rooms if a little on the small side. Nice bar. Walking distance to shopping restaurants etc.

Friends_and_family Family

10/10

Exceptional

29 Oct 2023

CAN

Very convenient and very reasonably priced. Excellent service

Business Self

10/10

Exceptional

06 Oct 2023

Verified traveler

What's not to like?

A totally nice and typical boutique hotel experience. The room was a bit small but hey, I don't travel with the goal of spending time in my room...except to sleep. Nice breakfast; complementary umbrellas, etc. Incredible location.

Business

10/10

Exceptional

18 Sep 2023

Saeed

Central, close to the public transportation, clean area near beautiful lake Alster

Leisure Self

8/10

Excellent

18 Jul 2023

Verified traveler

Good base for a visit to Hamburg

We were visiting Hamburg for the World Triathlon Championships spending 7 nights at the Baseler Hof. The staff were very helpful with providing a room for the bikes and generally always willing to help-they improved the television in the room and provided a fn for the room [we were a bit surprised that the hotel did not have air-conditioning] The hotel is a bit old fashioned but that is part of the charm. We didnt eat at the hotel as the breakfast was more expensive than I would normally pay. The bar area was pleasant but I was surprised that the bar was not open on Sunday evening with the hotel very busy. Overall the hotel is a good base for a visit to Hamburg. The surrounding area has plenty of restaurants and cafes with the lake within 5 minutes walk.

Partner

10/10

Exceptional

23 Mar 2023

Olga

Nice hotel, small room

The room was extremely small, there was not space for two people to move around.

Partner

6/10

Pleasant

16 Mar 2023

Susan

Not a nice place to stay

Not a hotel I would ever return to.

Friends_and_family Family

10/10

Exceptional

20 Feb 2023

Sue

Wonderful in every way! Loved my stay and would definitely return

Business

8/10

Excellent

01 Jan 2023

philip

Like the cleanliness.

Disliked the area.

Partner

10/10

Exceptional

01 Nov 2022

Ian

AAA+++

Centrally located friendly staff beautiful hotel

Partner

10/10

Exceptional

02 Sep 2022

Vitalii

-

Business Self

2/10

Poor

18 Aug 2022

Matthias

Staff were friendly, but the room was far too small, the bed was a mere 140cm in width (for two!), no aircon which meant we had to leave the window open and it was loud outside, there was no parking and we had a lot of luggage….overall a bad experience!

Leisure Partner

10/10

Exceptional

12 Aug 2022

Paul

Great location and very clean with small but very well planned room. I didnt have breakfast but it looked fantastic.
I liked this hotel and would stay again.

Business

8/10

Excellent

08 Aug 2022

Paresh

Modern conveniences

10/10

Exceptional

29 Jun 2022

Claudia

Nice stay, friendly staff.

Friends

10/10

Exceptional

13 Jun 2022

Ida

Excellent location, great service

8/10

Excellent

11 Jun 2022

Sarah

Very comfortable hotel. Good location. Staff very friendly .

Partner

8/10

Excellent

22 Jan 2022

KIERAN

Comfortable bed, nice room, good value and handy for Dammtor station

Leisure Self

10/10

Exceptional

21 Dec 2021

patrick

Friendly staff who cooked a dinner for us as restaurants closed or full because of covid

Business

8/10

Excellent

29 Jul 2021

Vinay

Good stay

Partner

10/10

Exceptional

02 Feb 2020

Felix

very friendly staff and clean facility, price is not cheap but you get what you pay for.

Friends_and_family Family

10/10

Exceptional

17 Dec 2019

Verified traveler

I have stayed in this hotel numerous times when visiting Hamburg. It's always a pleasure to return. The location is perfect!

Business Partner

10/10

Exceptional

12 Nov 2019

Verified traveler

Excellent and quiet location, comfortable beds and pillows, complimentary tea and coffee in the rooms, we had a lovely week-end here. We were able to check in already before Midday and the staff was friendly. Generous breakfast buffet. Would definitely return!

6/10

Pleasant

09 Aug 2019

Verified traveler

Convenient, pretty nice, but NO AIR CONDITIONING!

In town for a wedding, this was on the short list of recommended hotels. Unfortunately it was a heat wave, and Germany does not believe in AC, including NO AIR CONDITIONING in the hotel. The second night they were able to bring up a fan which provided little relief. Window was facing into a small courtyard area with no breeze. Nearly checked out and found something with AC. It's historic and they do take pride in the hotel. The WiFi was not strong enough to use in our room on the far side of the hotel from the lobby / street. Staff was pretty friendly. Hoffbrau House is next door. Conveniently located for walking the heart of the city around the lake and shopping districts.

Family

10/10

Exceptional

08 Jul 2019

David C.

Hotel Baseler Hof - Good Central Location in Hamburg

Great location to walk to the Hamburg Convention Center, City Hall, Shopping, Restaurants, etc. This was a good clean well run property with an attentive staff. The food and drink were also good. There is no refrigerated air. Having no air conditioning was not an issue the first week of June. However, guests should be aware and consider their needs for refridgerated air.

2/10

Poor

08 Mar 2019

Sanjay

This booking I made through you at property he offered why you are not booked directly and they provide us very small rooms at the checkout time they collect us call charges approximately EURO 36 I called india for four minutes and as per talk with him they charged us .35/ minutes they also charge late check out we already take his permission in morning and they allowed us but due to this booking with you they charge extra from us next time I cannot book any hotel from your side in pay at hotel conditions.

If possible resolve this issue

Partner

4/10

Poor

25 Feb 2019

Ioan

Very very small room and bed all surrrounded by walls and not confortable at all. I never saw such small space in a hotel room.Breaskfast was quite reach especially with smoked salmon and moldy cheese. Juice was low quality and small fruits. It has radiator with adjustable temperature but not working properly. Windows are visibile from the hall and low intimacy. Wifi did not working and personal at reception just shrugged his shoulders.

10/10

Exceptional

28 Jan 2019

Tom

Nice hotel in a good location

My room was comfortable, spacious and in good condition (I had a Superior Room). The bar had a good selection of whiskies! The hotel location is excellent for walking into the centre and getting the undergroud. If I am in Hamburg again I will book this hotel.

8/10

Excellent

14 Dec 2018

Verified traveler

Great location + staff

This is the perfect location - about a 20 minute walk from the Main Train Station and near quality stores, restaurants and top-notch sights. In addition to its location, the other highlight is that the staff is exceptional - very friendly, helpful and professional and the wi-fi works well. There is no real downside to staying here, but the building is a bit older and, as a consequence, is not as quiet as a more modern place that has better sound-proofing components in its construction.

My room was in the center of the hotel and looked out over an inner opening area and noise filtered upwards, which is not a huge deal, but something you hear if you are staying in one of those rooms. The room itself was well appointed, but the bathroom was a bit musty as it did not have a fan in it. In truth, those are minor things and not at all limiting factors as I would stay here again if I wanted to be in this part of town.

8/10

Excellent

13 Oct 2018

Amanda

Nice room and stay, bad service

Satisfactory stay, service was quite rude but the rooms were clean and the breakfast was great.

6/10

Pleasant

23 Sep 2018

Verified traveler

Close to subway and lake, average experience

Pros: very close to subway and Alster lake, breakfast good, fast wifi Cons: quite dated room interior, no aircon, bed is not very comfortable Overall: Average experience

10/10

Exceptional

19 Sep 2018

Hanul

Perfect hotel in heart of Hamburg

Friendly staff, good location in center of Hamburg, good sauna :)

Partner

4/10

Poor

12 Sep 2018

Tim

When I awoke in the morning I heard a commotion of loud talking and equipment outside my room. I could not open my door into the hallway all the way because men were working on the floor outside the room. I had to squeeze through the narrow door open. There was no notice or apology.

10/10

Exceptional

09 Sep 2018

Verified traveler

Great service

Great service at the reception.
Small but confortable and clean rooms

8/10

Excellent

03 Sep 2018

Verified traveler

Convenient location good for business trip

Stayed twice for business travel and highly recommend to business travelers

6/10

Pleasant

10 Jun 2018

Gudrun

Our room was too warm with no air-conditioning. Otherwise excellent.

Partner

10/10

Exceptional

21 Dec 2017

J

Great Hotel

A really great hotel. Very clean, modern and very pleasant and welcoming staff. Happy to receive complementary ticket for all buses and S and U Bahn trains for the 3 days. My wife says they were the most comfortable beds and pillows she has ever experienced. Confusion over double bed request. In Germany a double is the UK term for twin. If you want just one large bed, make sure you e-mail them privately for a kingsize bed. They changed our room no problem.

6/10

Pleasant

28 Oct 2017

busy bee

friendly staff, very small rooms

Stayed only one night - price is very reasonable and small room to be expected.
Single room still had queen size bed. Bathroom was clean and renovated with full bathtub. A bit annoying was the tiny sink (he sink was thensize of the sink in an airplane bathroom). The furniture was OK, the room in general was very clean - except the carpet. The carpet had tons of stains, was very outdated and used looking. Not something you want to walk barefoot on.. The hallway needs updating.
Staff at checking and housekeeping was very friendly.
Location is good - not far from prime areas in Hamburg and a two minute walk from the subway that connects directly to the airport. Airport to hotel door to door of public transportation was less than 30 minutes. I got a free three day ticket for public transportation from the hotel. The furniture was OK, the room was clean and general, except the carpet. The carpet had tons of staying was very outdated and used and filthy looking. The hallway for me it's updating.
All in all - great for the price but the carpet in my room drags down the rating.

4/10

Poor

05 Jul 2017

Verified traveler

Disappointing

The hotel looks good and the foyer and public rooms are very nice. However, even though I requested a quiet double room months ago, at the reception there was some confusion. Eventually I was given a \"double\" room on the quiet side of the hotel. However, it was minuscule, had no shades or dark curtains--thus no shield from the light--and a fixture was broken. No info about the hotel was present, either. This was at best a 3-star hotel

6/10

Pleasant

23 Apr 2017

Nicole

Hotel stay

The staff firstly judged my husband on his look which was interesting. We got a room with twin beds pushed together which separated frequently, however It was clean. The bed cover needs to be replaced and all over the hotel possibly needs a renovation.

Partner

10/10

Exceptional

28 Mar 2017

Ant

Great hotel & staff

The hotel was really well located, staff were very helpful and the free travel card was an added bonus.

8/10

Excellent

25 Jul 2016

FREDERICK

Good choice for business travel

Very convenient

6/10

Pleasant

13 Jun 2016

Birgit

Great location, but really small room

The room was really small. The wifi was sketchy and no streaming possible. The toiletries were not existing, a combination liquid was for shower gel/shampoo/conditioner.

Partner

8/10

Excellent

29 Feb 2016

Verified traveler

Central location. Wi-Fi was weak

10/10

Exceptional

01 Dec 2015

Verified traveler

back as soon as possible

All was perfect...

8/10

Excellent

25 Oct 2015

Shinichiro

Good breakfast, weak wifi.

8/10

Excellent

05 Oct 2015

Verified traveler

Great location, reasonable prices and lovely bar!

Lovely hotel with a beautiful bar and restaurant. Rooms can be small but are clean and well equipped.

10/10

Exceptional

06 Sep 2015

Steve

Great for business

Excellent room and breakfast.

8/10

Excellent

16 May 2015

Verified traveler

Quite fine, but not ideal for business

For a business trip it's really annoying when not having an iron and ironing available on the room. Yes, there's a cleaning/ironing service, but such services are always too slow when you realize you need something ironed.

The reception was very helpful and service minded.

10/10

Exceptional

24 Apr 2015

Verified traveler

Nice hotel in a great location.

Nice breakfast. Very considerate staff. Easy access to public transport and walking distance to train stations. Right around the corner from the opera.

8/10

Excellent

22 Mar 2015

Jon

Good hotel in good location

I was in Hamburg for a quick overnight stay, and the Baseler Hof was a very nice hotel in a good area in the city. I didn't get too much time int he hotel; however what I experienced, I was very happy with. Excellent breakfast. Map for jogging. Helpful people at the front desk. I would definitely stay here again and recommend it to others.

10/10

Exceptional

02 Jan 2015

Or

Good but single rooms are a bit small

Stayed for 5 nights for business in a single room. Breakfast was quite good and the service helpful and friendly. Overall was a good experience.
The single room was a bit on the small side, with the bathroom being a bit annoying, though functional. Some aspects could have been improved, like the bathroom being a bit too small and shower making the floor wet or too small angle for the toilet seat that keeps falling down.

6/10

Pleasant

02 Dec 2014

David

Hotel

Room sometimes noisy due to office buildings opposite my room (early morning deliveries) and light pollution with thin curtains. Room was also very warm and leaving windows open was noisy due to above!!

6/10

Pleasant

14 Aug 2014

Verified traveler

Not a 4 star hotel

Very small rooms and no air condition. If you travel in hot summer days as we did, this is definitely not what you need, it only steams you up further. In addition, We were sold on \"free internet\" offer but only found out that it was only free for one device per room per day. We had to pay for additional devices like iPad. But it was not really worth our Monet because the wifi signal was so weak that we even couldn't find the server in our room. The connectivity was a disaster as the signal was lost every 5-10 minutes. This is not a 4 star hotel, Definitely not coming back..

10/10

Exceptional

11 Feb 2014

Peter

Excellent

Great hotel to stay. Price is competitive. Recommend to stay. Room is a bit small.

10/10

Exceptional

17 Dec 2013

Lenny

Smack in the middle

Great hotel in the center of Hamburg. Great price compared to nearby name-brand hotels but without having to give anything up in return. Only minus, the room was fully equipped but on the smaller side and somewhat \"cramped\" but I will definitely go back.

8/10

Excellent

29 Sep 2013

pmadu

Very good location, but no air conditioner.

Good experience generally. The drinking bar nearby was noisy and very busy. Since there is no air conditioner, opening the windows meant too much noise. It is very well located in the heart of the city, and the facilities are quite good.