Name: Tortue Hamburg
Address: Stadthausbra Cke 10, Hamburg, 20355, DE

10/10

Exceptional

20 Jul 2026

Peter Breum

Fantastic hotel…. In every aspect.

Family_with_children

10/10

Exceptional

13 Jun 2026

Vadims

We had a lovely weekend stay at Tortue in a Grande Double Room, which was very spacious and included a comfortable sitting area. The bed was comfortable, although the pillows were a little flimsy. The bathroom was on the smaller side, with a shower over the bath; and the towels felt quite thin.

The décor throughout the hotel is stylish, with a dark and moody atmosphere that we really liked. The reception staff were friendly and welcoming, and the complimentary drink on arrival was a nice touch.

There were a couple of minor drawbacks. The air conditioning was quite weak, so we needed to open the windows to cool the room down. Unfortunately, our room overlooked the main street, so it could be quite noisy with traffic.

The highlight of our stay was undoubtedly the breakfast. I don’t say that very often, but it was exceptional. There was a great selection of à la carte dishes, all freshly prepared to order, and everything we tried was of superb quality and absolutely delicious. The breakfast service was good too - friendly, efficient and attentive.

My partner particularly loved staying at Tortue, and overall we had a wonderful stay. We would definitely come back.

Partner

10/10

Exceptional

31 May 2026

Esteban

Great hotel overall. Recommended.

Partner

10/10

Exceptional

15 Oct 2025

Deborah

Could make room warmer

Business

10/10

Exceptional

10 Oct 2025

Roger Thomas

The Tortue is a fabulous hotel with top end bars and restaurants within.

Leisure Partner

10/10

Exceptional

03 Oct 2025

OLIVER

Very nice hotel

Business

8/10

Excellent

15 Sep 2025

James Richards

Loved the valet parking. Hotel is modern and staff were accommodating.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Oleksandr

I like breakfast

Business Family

10/10

Exceptional

13 Apr 2025

Stacey

This is a beautiful hotel- lovely rooms decorated with sophistication and high ceilings. Service was impeccable also in the Brasserie and Petit Tortue restaurants. Well situated for shopping and seeing the city.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Vicki

This hotel is very cozy, yet quite cool. Lots of dining and bar options. Area around is convenient for waking and shopping. The room we had was great. Super high ceiling, very modern and comfy. Comfortable bedding. I’d stay here again.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Diann

The staff went over and above helping us figure out rental car replacement issues - they were great!

Leisure

8/10

Excellent

29 Oct 2024

Louise

The room was immaculate. Comfortable bed and nice bedroom with a good shower. Walkable to subway, shops and restaurants.

Leisure Family

10/10

Exceptional

05 Sep 2024

Jason

Amazing hotel. We will be back!

Business

10/10

Exceptional

28 Apr 2024

Linda

really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!

Leisure Partner

10/10

Exceptional

28 Feb 2024

Petra

Beautiful hotel amazing breakfast

Business

8/10

Excellent

19 Nov 2023

Fraser

Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night.

Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.

Leisure Partner

10/10

Exceptional

13 Jun 2023

or

Great place to stay

Leisure Family

10/10

Exceptional

02 Jan 2023

Ana

Stayed in the apartment and found it perfect with many good options and shopping nearby. Will definitely stay again when in Hamburg and highly recommend.

Leisure Partner

10/10

Exceptional

01 Sep 2022

Giorgio

We liked the architecture of the building with a court space, the bronze turtle at the entrance and the shower space in the room. The brasserie where we dined overlooks the court and it was a good option during the summer. the breakfast area is also quite pleasant. The breakfast menu is a little heavy on the egg side and the cake choices in the vitrine were not promptly replenished when out of available slices.

Business_and_leisure Partner

4/10

Poor

20 Aug 2022

Maria

Not worth the hassle

Really enjoyed our stay at the time. However, upon check-in hotel took a deposit on my card which was due to be refunded at checkout. In spite of paying in full upon departure i am still waiting on a refund of this amount almost a month later. Hotel has assured me that it has been credited back but this hasnt happened and have had to contact my credit card company to resolve. Due to this fraudelnt activity I cannot recommend and would not return.

10/10

Exceptional

15 Aug 2022

Ross

We really enjoyed our short stay at Tortue.

Very impressed with location of hotel. The finish of the lobby, brasserie and room were outstanding. Nice touches like complimentary mini bar.

The staff were always extremely pleasant and helpful.

The on site Bar Noir had very nice cocktails and it was lovely to sit out on the terrace in the evening. Pricing was fine, much like any other hotel bar. The one anomaly was a surprise €12 bottle of water which I thought was excessive.

Overall I’d highly recommend this hotel for a short break

Leisure Partner

10/10

Exceptional

31 Jul 2022

Caroline

Amazing stay at torture Hamburg. Would thoroughly recommend.

Leisure Partner

10/10

Exceptional

03 Jan 2022

Carolyn

Great stay, beautiful hotel, 2 restaurants!

Beautiful stay at the Tortue in Hamburg. The staff is amazing and the hotel is beautiful. Loved the fact that it is dog friendly and very clean. If you bring a pet make sure you call ahead of time to let them know so they can prepare a pet friendly room. I would definitely stay here again. Only downside is the parking offsite is $$$, as is the overnight fee for valet (both 37euro for 24 hours). If you go a little further out you can probably find more affordable parking but it was too convenient for us to do so. Would definitely recommend you stay here!

Partner

8/10

Excellent

25 Dec 2021

Ria

Awesome location, super central, easy to get around with train or by foot to the beautiful city center/ Alster. Great design, the vibes are right up my alley, modern, classy and cozy. Great bears and restaurants that are part of the hotel. Also dog friendly which is super important to us!

What I disliked was that the Wifi was absolutely horrendous and barely working up in our room (4th floor)

Partner

10/10

Exceptional

10 Sep 2021

Jalel

Beautiful, nice staff, quiet

Business_and_leisure Self

10/10

Exceptional

17 Oct 2020

Tobias

Excellent stay

Very comfortable rooms, especially beds plus an excellent location

Business

10/10

Exceptional

06 Mar 2020

Thomas

Perfect stay at the center

Everything perfect. Very friendly. Close to the city

Business

8/10

Excellent

25 Feb 2020

Matthew

Great place supper nice staff good food. only issue is the controlls in the room there is no instructions and the fact that you need one to operate the lights is not good

Business

10/10

Exceptional

19 Dec 2019

Verified traveler

They made us feel so welcome from our arrival. Really helpful and a great hotel. Room was beautifully appointed and comfortable.

Leisure Partner

10/10

Exceptional

09 Dec 2019

Alana

superb location, stylish hotel

Hotel is very stylish and modern. As a regular visitor to Hamburg I have stayed in many hotels around the city and this has been by far the most convenient location and a great base for a weekend. It is within walking distance to the Speicherstadt, Rathausmarkt for Christmas markets, Jungfernstieg, St Pauli etc. The location was the most attractive perk of this hotel. The room itself was sleek and spacious. We liked the attention to detail and tortoises. The bath tub was huge and underfloor heating in bathroom was great. Being in room 111, seemingly the smallest on the floor we could hear the loud music from the bar (?) on Saturday night but having done so much walking I was tired enough to sleep through it. It’s not the first time I have booked via hotels.com and seemingly got the smallest room on the floor. It was perfectly adequate but to be honest I was disappointed with the hotels.com booking experience - nothing to do with the hotel. It may well have been the only room at a certain price but I don’t remember having a choice using the app.
Hotel staff were helpful when I left a pair of boots in the room and otherwise we were out much of the day so didn’t see lots of people within the hotel.
Bed very comfy, road noise negligible which was good as it’s quite a big road we were overlooking. Toiletries smelled amazing in the bathroom. If I’m being really picky I could have used more tea bags and made use of fresh milk but that’s a tiny point that didn’t disrupt our stay!

Friends_and_family Family

8/10

Excellent

07 Dec 2019

Verified traveler

business trip

The hotel gives a unique, warm feeling and is centrally located within the city. The room offered everyting I was looking for and was very calm.
I can't say anything about the breakfast, as it was with 35 EUR far beyond our company set limit. But a bakery just on the other side of the street is a good alternative.

Business

8/10

Excellent

22 Nov 2019

Helen

Very good well located hotel, helpful staff somewhat pricey restaurant.

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Verified traveler

Beautiful hotel. Wonderful staff. Awesome restaurants and great bar!

Business

10/10

Exceptional

14 Oct 2019

Clemens

Great Hotel. GM Mr. Marc is doing a Fabulous work. Restaurants are great and food quality exceptional!

Business_and_leisure

10/10

Exceptional

07 Oct 2019

Carol

Fabulous stylish hotel right in the centre of Hamburg. Could not fault the service of the staff.

Friends_and_family Friends

8/10

Excellent

05 Oct 2019

Verified traveler

Very poor WiFi considering the cost of hotel.
Pleasant staff in Asian restaurant but food wasn’t to the standard expected

Leisure Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

This Hotel is fabulous. Spotless and very comfortable. 5 minute walk to metro station.

Leisure Partner

10/10

Exceptional

04 Aug 2019

ANDREW

Hbbnhhjjjuffjjdxbjjjejdjdhfhdjdidjdjdjicixdjdjdjdjxjx it was good

Business_and_leisure Self

10/10

Exceptional

04 Aug 2019

Verified traveler

Clean, elegant and with its own unique style. Perfectly located in the city center, yet quiet.

Leisure Partner

10/10

Exceptional

22 Jul 2019

Verified traveler

Excellent location, beautiful hotel, most comfortable night’s sleep

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Verified traveler

ULTRA MODERN HOTEL, COMMUNICATION BY ELECTRONIC NOTEPAD (NO PAPER!), WELCOMING STAFF, GREAT BED & ENOUGH HANGERS, ONLY FLY IN OINTMENT WAS FAILURE TO REFILL WATER COFFEE ETC & FINALLY DELIVERED BY GRUMPY ROOMSERVICE AT 10.30PM!

Leisure Partner

10/10

Exceptional

12 Jul 2019

Verified traveler

The hotel was beautiful, clean and staff friendly. The only thing I would recommend is a better air conditioning. Thankfully it was cool outside and left the Windows opened to cool the inside of the room. However, the noise from outside did not let us sleep especially when we tried taking a nap with the sounds of Mariachis playing outside. This was addressed at the front desk but nothing was done about it. Other than that, the hotel is great! Just better AC system. 👍

Friends_and_family Partner

10/10

Exceptional

11 Jul 2019

Verified traveler

Superb. Great rooms and lovely common aeeas. Excellent breakfast options and all at a reasonable price.

Business

6/10

Pleasant

05 Jul 2019

Lennart

Tortoise asleep

The hotel it self and the location are great. The breakfast program and service for it totally suck. The day we were leaving we were informed taxis were unavailable due to some marathon and Harley event. We tried to book a van at the front desk the night before and were advised this was not necessary as plenty of taxis were available on short notice on Sundays. We almost missed our train to Berlin.

Friends

10/10

Exceptional

14 Jun 2019

Verified traveler

Beautiful hotel! Would come back and stay here again. Comfiest bed I have ever stayed in!

Leisure Partner

10/10

Exceptional

20 May 2019

Verified traveler

Stylish and well located hotel. Rooms were well appointed and clean. Would stay again.

Business Partner

10/10

Exceptional

25 Apr 2019

Pablo

Simply amazing

Amazing is the only word that comes to mind. As a frequent business traveller, this is one of the niciest, best value hotel in a long while. And the brasserie in the hotel is also great. Will repeat.

10/10

Exceptional

16 Apr 2019

Jeffrey

Beautiful, modern hotel in great location!

Amazingly, modern hotel in great location. The Apartment Suite has a kitchen and an extra bathroom. Great location for shopping and tourism!

Partner

10/10

Exceptional

01 Feb 2019

Rachel

Great hotel

Great hotel, really lovely restaurants and bar, close to the main shopping areas and easy to get to by public transport.

Family

10/10

Exceptional

26 Jan 2019

Lauren C

Excellent Hamburg Boutique Hotel

A wonderful stay in Hamburg! The breakfast, the room, all was brilliant.

10/10

Exceptional

17 Dec 2018

Verified traveler

Excellent hotel. Close to all major attractions.

Lovely comfortable hotel room.

Would highly recommend

10/10

Exceptional

10 Dec 2018

Graham

All round, fantastic hotel. Very comfortable room, excellent amenities and complimentary minibar which was actually replenished. Cannot fault this place in any respect whatsoever. On the first morning I woke up there was a little bag hanging from my room door handle. On opening I found it to contain some Stollen. A very nice festive touch! I chose this hotel based on it's close proximity to my business appointments but also you will find it to be within very easy walking distance of Hamburg's main shopping district on Neuer Wall and Jungfernsteig. Would definitely stay again.

10/10

Exceptional

04 Dec 2018

fraser

Simply the best!

This hotel was exceptional! A new hotel, spotlessly clean with great attention to detail.
I will not hesitate to return, rooms well decorated with free mini bar & coffee machine. very comfortable beds and quiet rooms. We found the location great for Christmas markets, shops, bars & restaurants. Staff were very attentive too. All amazing...

Partner

8/10

Excellent

25 Nov 2018

Nicolai

Stylish hotel, great service and location. The Japanese restaurant was great. The room was a little small and there was no spa facility so the value for money was not that great. But overall a great stay.

Partner

10/10

Exceptional

15 Nov 2018

Ehla

excellent

10/10

Exceptional

19 Oct 2018

David

Charming hotel in good location

Charming hotel spotlessly clean and very polite staff. Will be staying here again

10/10

Exceptional

09 Oct 2018

Michael

Great location, great service, and great overall stay!

10/10

Exceptional

13 Sep 2018

Peter

Fancy

Amazing gem. Beautiful decor.

10/10

Exceptional

02 Jul 2018

antonio

Great hotel near everything

New hotel in the middle of everything
Love the design and the staff are awesome
Accommodating in anything we needed
I will definitely stay here again

10/10

Exceptional

15 Jul 2026

Andreas

Tolle Bar für einen guten Cocktail nach einem langen Tag
Zimmer auch an einem superheissen Tag noch angenehm kühl
Ruhig trotz zentraler Lage

Self

10/10

Exceptional

11 Jul 2026

Fabrice

Wir hatten einen herrlichen Aufenthalt. Essen im Bistro, Zimmer alles super!

Partner

10/10

Exceptional

10 Jul 2026

Louise Lund

Virkelig lækkert hotel med helt perfekt beliggenhed i Hamborg. Vi har boet her flere gange og kommer også meget gerne igen. Der er ikke en finger at sætte på noget!

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Dirk

Wie immer einfach nur ein traumhafter Aufenthalt. Perfekte Lage, liebevoller Service, und das beste Frühstück überhaupt.

Partner

8/10

Excellent

09 Jul 2026

Finn

The hardware of TORTUE HAMBURG is undoubtedly 5-star. The rooms, the general atmosphere, and the quality of the food in the Brasserie were absolutely excellent.However, the guest service and complaint management were highly disappointing for an establishment of this caliber. During my stay, 6-9 og JuIi I experienced a clear breach of international wine service standards in the Brasserie on two consecutive nights. When ordering a glass of Primitivo, the glass was brought to the table already filled, without showing the bottle or pouring it in front of the guest.What makes it highly unacceptable for a luxury hotel is the total lack of response. I sent emails to both 'info' and the 'Brasserie' during my stay, and I raised the issue verbally twice during checkout and payment. Nobody has bothered to react, follow up, or reply to my feedback.Great rooms and food cannot make up for being completely ignored as a guest.

Self

10/10

Exceptional

30 Jun 2026

kristoffer

Betty nice

10/10

Exceptional

22 Jun 2026

Elke

Das Tortue ist ein sehr gepflegtes und komfortables Hotel, das gleichzeitig durch sein tolles Design besticht. Da die Lage so zentral ist und es gleich mehrere Restaurants und Bars gibt ist es auch für die Hamburger eine beliebte Location.

Friends

10/10

Exceptional

22 Jun 2026

Maria

Great lication. Rooma spacious and nicely decorated. Staff super friendly and efficient. Breakfast amazing

Partner

10/10

Exceptional

14 Jun 2026

Mark

Fantastisk sted at rejse med hund. Fremragende morgenmad og super venlig personale

Partner

10/10

Exceptional

26 May 2026

Christina

Sauberes großes Zimmer, schönes Lokal direkt neben der Lobby. Tolle Lage in der Innenstadt

Family

10/10

Exceptional

25 May 2026

Haug

Unser Aufenthalt im Tortue war einfach fabelhaft. Der freundliche Check-In, das zuvorkommende Personal und die Hilfsbereitschaft auch bei Sonderwünschen sind hervorragend. Andere Hotels werden es nach unserem Aufenthalt im Tortue sehr schwer haben, diesen Standard zu erreichen.
Die Dachterrasse, die Restaurants und Bars besonders das a la carte Frühstück stechen besonders positiv hervor.

Partner

10/10

Exceptional

23 May 2026

Kaare

Dejligt hotel, oprigtigt venligt persou, super bistro restaurant og morgenmad

Partner

10/10

Exceptional

16 May 2026

Pierre

Bra service, men dyr frukost och svårt att få bord på hotellets restauranger

Partner

10/10

Exceptional

09 May 2026

Klaus Røder

Meget flot morgenmad. Stort udvalg og masser af frisk frugt.

Partner

10/10

Exceptional

29 Apr 2026

Heidi

Ualmindeligt lækkert hotel med exceptionel morgenmad. Vi er meget bevidste om den mad vi spiser og det her var virkelig godt. Imødekommende og hjælpsomt personale. Smukt indrettet værelse (vi nåede desværre ikke at bruge det fine badekar).. smykke-pudseklud lå i pengeskabet, skopudseklud og let adgang til hotel-info via en lille tablet. Fuldt udstyr i shampoo, sæbe, conditioner og bodylotion. Valet parking gjorde det let at tjekke ind med sin bagage.
Vi kan varmt anbefale hotellet og vil helt sikkert komme igen.

Partner

10/10

Exceptional

29 Apr 2026

Julie

Super ophold, anbefales herfra

10/10

Exceptional

18 Apr 2026

Sabrina

Grandios. In allen Belangen.

Family

10/10

Exceptional

13 Apr 2026

Niclas

Världsklass

Self

10/10

Exceptional

12 Apr 2026

Ryan

Fantastisk morgenmad og så endda med servering 🙌

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

per

Just great!!!

Partner

10/10

Exceptional

05 Apr 2026

Tarek

Abolutes Premiumhotel in zentraler Lage. Vieles ist zu Fuß erreichbar, 2 Parkhäuser befinden sich direkt im Umkreis. Wir haben uns von der ersten Minute an sehr wohl gefühlt und kommen gerne wieder. Das Personal war sehr freundlich, kleine Annehmlichkeiten wie ein Welcome-Drink haben gleich ein gutes Gefühl erzeugt. Das Hotel ist liebevoll und modern eingerichtet und verfügt über mehrere dazugehötige Restaurants und Bars, welche ebenfalls überzeugten. Der Preis ist sicherlich deutlich höher als in anderen Hotels, allerdings fanden wir diesen auch gerechtfertigt, gerade wenn man sich mal eine kleine Auszeit gönnen möchte! Herauszuheben ist definitiv das Frühstück, super große und leckere Auswahl und ein wirklich guter Service, hier ist für jeden etwas dabei! Wir mussten ein paar Minuten warten, da es am Wochenende zu Stoßzeiten kommt, aber es hat sich gelohnt! Danke!

Partner

10/10

Exceptional

03 Apr 2026

søren

Et super hotel. God beliggenhed. Gode standarder og venligt personale.

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Jens Jacob

Super dejligt hotel

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Jens

Super centralt. Gåafstand både til kultur, shopping og de spændende kreative kvarterer. Også dejligt bare at opholde sig på hotellet, med gode steder og sidde og slappe af rundt omkring. Personalet var superflinke.

Partner

10/10

Exceptional

25 Feb 2026

Katya

Top

10/10

Exceptional

24 Feb 2026

Michael Bo

Fantastisk hotel, med meget nærværende personale 👌
Vi kommer helt sikkert igen snart 😉

10/10

Exceptional

04 Feb 2026

Laurits

Z

10/10

Exceptional

30 Jan 2026

Natalia

Tolles Team, sehr aufmerksam, freundlich und kompetent! Weiter so

Self

6/10

Pleasant

08 Dec 2025

Thomas

Vinduerne kunne ikke lukkes helt tæt så både lyd og luft kunne høres … spec fordi der var jule boder

Værelse 306

Business

10/10

Exceptional

30 Nov 2025

Jonas

Underbart hotell med lika underbar personal! Frukosten är något utöver det vanliga och restaurangen är riktigt bra.

Partner

8/10

Excellent

18 Nov 2025

Heidi

Skønt hotel med perfekt beliggenhed

Partner

10/10

Exceptional

10 Nov 2025

Jakob

Fantastisk Oplevelse - Alt ved dette hotel er outstanding.

Partner

10/10

Exceptional

09 Nov 2025

Curth-C.

Tolle Zimmer

Business Self

10/10

Exceptional

08 Nov 2025

Martin

Rent, snyggt och trevligt

Business

8/10

Excellent

12 Oct 2025

Stephanie

Frühstück war sehr gut. Kein Buffet, große Auswahl a la carte.

Partner

8/10

Excellent

10 Oct 2025

Walter

Sehr schönes Hotel mit freundlichem und hilfsbereitem Personal. Sehr sauber. Die Betten haben uns nicht zu 100% überzeugt (Rückenschmerzen).

Leisure Partner

10/10

Exceptional

03 Sep 2025

Christina

Fantastisk sted

Tortue er et rigtig skønt sted med høj service og kvalitet.
Eneste lille minus er at værelserne ikke kan blive helt kolde nok, når man fortrækker at sove koldt. Har egen dyne med.
Men værelser, mad, beliggende er helt i top

Partner

10/10

Exceptional

07 Aug 2025

Alena

Wir hatten einen super Aufenthalt im Tortue. Von der Ankunft , dem Check-In bis zur Sauberkeit sowie der Ausstattung im Zimmer war alles top! Die Lage ist sehr praktisch, man ist in wenigen Minuten an der Binnenalster und bei einigen Einkaufsläden, trotzdem war es im Hotel selbst ruhig.
Ich würde das Tortue immer wieder zur Übernachtung in Hamburg wählen.

Leisure Friends

10/10

Exceptional

27 Jul 2025

Anthony

Pure luxury!

How do you explain how pure luxury feels. That is how the hotel was from start to finish. Everything smooth from check in to check out.
The staff were so polite and welcoming, always a hello or goodbye! What an experience. I have a hotel for life in Hamburg now.

Partner

10/10

Exceptional

28 Jun 2025

Jose Antonio

Esta muy bonito el hotel y el personal muy amable

Leisure Self

10/10

Exceptional

19 Jun 2025

Martin

Alles perfekt soweit, nichts zu mäkeln. Zimmer und Ausstattung hochwertig, solide Türen, nüchternes Mobiliar, alles sauber.