Name: The Westin Hamburg
Address: Platz der Deutschen Einheit 2, Hamburg, 20457, DE

10/10

Exceptional

21 Jul 2026

Ryan

Everything about this property was excellent. The only downside is that the fridge worked but never got the drinks cold and all the food spoiled. I asked the staff to address it several times over our week long stay and they never fixed the issue. My hunch is that the fridges are all set to the warmest temp with no adjustments from guests to safe electricity. Else, perfect hotel stay!!

Family_with_children

6/10

Pleasant

16 Jul 2026

aisha

Staff was helpful, however parking was challenging and it was due to less training on staff. Some one has to properly guide the client where to go and where to park.
It took me an hour to find parking and then apartment.
It’s nice for two people. Not recommended with young kids.

Family_with_children

10/10

Exceptional

10 Jul 2026

Rafael

Great hotel in a great location

Family_with_children

10/10

Exceptional

05 Jun 2026

Qing

One of the most beautiful hotels I have stayed at magnificent view and friendly staff

10/10

Exceptional

06 May 2026

Beverly

The restaurant and hotel is a work of art. The concert we attended was wonderful. It was close to many attractions. One of our three rooms fell short of the beautiful view. The restaurant food was amazing. We ate breakfast elsewhere.

Friends

10/10

Exceptional

13 Apr 2026

Simon Robert

Awesome maisonette suite and views, excellent breakfast, beautiful swimming pool.

Family_with_children

10/10

Exceptional

16 Mar 2026

Kyle

Beautiful room and attentive staff

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Anne

View from the room was stunning. Very clean. Housekeeping staff were very pleasant.

Partner

8/10

Excellent

08 Jan 2026

Jennifer

Room was clean, the view from the lobby was amazing. Central location.

6/10

Pleasant

05 Nov 2025

Olivia

Lovely staff. Room was spacious and a very good size. Spa and swimming pool was disappointing, didn’t look like the online photos and old and outdated. No sauna. More like a kids pool with weird lights and pretty cold.

Business Self

10/10

Exceptional

25 Oct 2025

Andres

Love it! The assistant manager the best!

10/10

Exceptional

25 Oct 2025

Claudia

I stayed here because I was attending a concert at the Philharmonie, and it couldn’t have been more convenient — it’s just steps away! The hotel is clean, modern, and within walking distance of many of Hamburg’s most iconic sights. A perfect choice for anyone visiting the city.

Leisure Family

6/10

Pleasant

13 Oct 2025

ANDREY

1. The reception desk blocked the payment twice on my two cards and the accountant department didn’t do anything to correct the mistake through I was asking for help because I needed the frozen funds.
2. Again, at the reception the staff didn’t give me the bill with the net payment, considering the frozen funds and the intermediate payments the hotel took from me during my stay.
3. The cleaning personnel didn’t do the job correctly until I tipped them. Nothing was changed even after my complaint.
4. The spa receptionist made not one, not two but three mistakes in making my appointments. Thus I had had to rearrange my schedule just because their mistake I was blamed for by them. I was not “clear enough” when I was making my appointments in person standing in front of the receptionist.
5. The breakfast was merely enough for 4 star hotel. In Zurich I had breakfast better in three star hotels.

10/10

Exceptional

11 Sep 2025

Larry

Beautiful property. World class concert venue.

Leisure Family

10/10

Exceptional

24 Jul 2025

Chad

I got a corner room upgrade. Had amazing views. Floor to ceiling glass all over. Even the bathroom has great views. Was a great experience to stay in an iconic piece of architecture.

Leisure Self

10/10

Exceptional

08 Jun 2025

Julie

Excellent location and service. Stunning building!

Business

10/10

Exceptional

16 May 2025

Andrew

View

Leisure Family

10/10

Exceptional

05 May 2025

John

Excellent stay

Partner

10/10

Exceptional

29 Jan 2025

Catherine

Beautiful hotel, staff pleasant and helpful and a great location. Definitely recommend

Leisure Family_with_children

10/10

Exceptional

27 Dec 2024

Emad

Great location especially if you are a fan of classical music, Elbphilharmonie is literally few steps from the main lobby

Leisure Self

10/10

Exceptional

23 Dec 2024

Chris

Great location 15min walk to town centre short walk to miniture wunderland

Partner

10/10

Exceptional

03 Nov 2024

Sebastian

-

Leisure Partner

10/10

Exceptional

26 Oct 2024

Emad

Location, location location if you are a regular at the Elbphilharmonie then this is heaven for you, you just need few steps to be inside the concert hall, the views from the room are stunning , the Spa is really good, breakfast is amazing and all the staff there are fabulous, the only drawback in the hotel is the express service or speed service button on the phone sadly no one answers the line in a hotel which is a Marriott I never experienced this before and the reason is always we are busy, it happened so many times wether you want to order in for room dining or if you need help with your luggage, every time I have to go down to ask for assistance and that was not convenient at all, I mean there should be a designated person for this line just to reply and if they are busy just to assure you that we will get back to you instead of keep on trying for more than half an hour or 45 minutes.

Business_and_leisure Self

10/10

Exceptional

14 Oct 2024

Daniela

Amazing location in the Elbphilharmonie building. Wow!
Spacious, beautiful room on higher floor with breathtaking views!
Large, delicious breakfast buffet!
Friendly, helpful staff.
Highly recommend.

Leisure Family

10/10

Exceptional

19 Sep 2024

Y.

The Westin Hamburg Hotel is one of our most favorite hotels in Europe. The hotel is especially convenient for us going to Elbphiharmonie almost every evening. The view from our suite is spectacular! We shall definitely return to Hamburg just for the Westin and Elbphilharmonie!

Leisure Partner

10/10

Exceptional

09 Sep 2024

Edwin

Great location if you’re going on a cruise. Near the cruise terminals. Easy access to area attractions.

Leisure Family

10/10

Exceptional

17 Jul 2024

Joel

First off, I am from Hamburg and I used to work across the street for a huge media company for years. I left when the Hafen City was being planned.
Oliver the concierge is a true gem.
The hotel is very clean and well located (not talking about the whole controversy about the Elbe-Philarmonie).
Friendly and very professional staff all around.
Cleaning crew could benefit from being less intrusive (they REALLY wanted to clean the room regardless of the Do Not Disturb sign), but this almost neat picking...

Leisure Partner

8/10

Excellent

02 Jul 2024

Mehmet

All was great except one day where we had a false fire alarm and had to evacuate the hotel at 7 am.

Leisure Self

10/10

Exceptional

21 Jun 2024

Nicole

Great property.

Leisure Friends

10/10

Exceptional

13 Jun 2024

Craig

My New Hamburg Favorite Hotel.

The Westin Hamburg might be the nicest hotel that I have ever stayed in.

The rooms were outstanding with modern fixtures and very comfortable beds.

The Westin is located the same building as Hamburg’s amazing Elbephilharmonie concert hall.

A recommendation for guests: make a reservation in the bar on concert nights. Otherwise you will not be able to get a table and see the view of shipping traffic and lights along the Elbe River.

Business Friends

8/10

Excellent

05 Jun 2024

SoonPil

Nice location, Great architecture of the building, very clean. Good breakfast. Just need a smile from receptionists. Their face and communication style tell me it’s German…

Friends_and_family Family

10/10

Exceptional

17 May 2024

Indra

Everything was just perfect from the assistant that helped us with our bags, the concierge , the restaurant staff . The concierge went out of their way to accompany me to the concert hall to get tickets for mum in a wheelchair . The place was so accessible for someone in a wheelchair, my mum felt safe and staff ever willing to help . They were so pleasant and helpful at everystage. I intend to go back in early June and without hesitation will be right back at the Westin again . Many thanks for the excellent service .

Leisure Family

10/10

Exceptional

16 May 2024

Jinming

Room service is great！

Leisure Family

10/10

Exceptional

22 Apr 2024

Alfredo

Excellent Hotel

Leisure Family

10/10

Exceptional

16 Mar 2024

Pamela

Beautiful hotel. Great location. Staff were awesome. My only suggestion would be to have a small conscience store to get water or snacks for kids. Only stayed one night but it was fantastic. The plaza walk was really cool. Loved the heated bathroom floors too! Thank you!

Leisure Family

8/10

Excellent

01 Mar 2024

dolores

The walls at the corridors we very damaged, it doesn’t look nice will you walk to your room

Leisure

8/10

Excellent

22 Oct 2023

Kyle

Nice

8/10

Excellent

04 Oct 2023

Duncan

Westin Hamburg September 2023

Fantastic hotel, great location at the concert hall and wonderful views of Hamburg. Just a couple of ‘even better if’ items:
- It’s too easy to select the Wi-Fi option you have to pay for, so much so nearly everyone does it. They don’t quibble but it’s an unnecessary conversation with reception.
- Like a lot of other places I have stayed recently, they assume you have used the mini-bar, even if you haven’t. Maybe because they provide complementary water.
- Basically, don’t do express check-out, go to reception and check your folio.
- One evening we went to the hotel bar and wanted to order some cakes, but apparently the chef had packed them away. We ordered cheese and biscuits instead but the portion was tiny!

Partner

10/10

Exceptional

21 Sep 2023

Kevin

Unfortunately, we developed COVID prior to coming, so had to stay in the room a lot. The great news is that the views were incredible and hotel and staff were very accommodating. Overall, this hotel is amazing.

Partner

10/10

Exceptional

20 Sep 2023

Inge

This is our second stay at the Elfi. It is a fantastic hotel. Our room on the 18th floor with water view was incredible, very spacious and modern. The staff is very friendly and accommodating.
It is centrally located and easily accessible to public transportation. We can highly recommend staying here.

Leisure Pet

10/10

Exceptional

05 Sep 2023

Dan

Wonderful five night stay at the The Westin Hamburg. From A to Z everything was excellent. Small room issue quickly resolved by a friendly staff.

Leisure Self

10/10

Exceptional

04 Aug 2023

AKIN

Amazing

10/10

Exceptional

24 Jul 2023

Paul

Great!

10/10

Exceptional

13 Jul 2023

Verified traveler

Cool place. Very nice environment & great view and excellent services. We enjoyed the stay.

Friends_and_family Family

10/10

Exceptional

06 Jul 2023

Antti

Great views from the room. Nice swimming pool and gym. Location not as central as I had thought.

Leisure Family

10/10

Exceptional

24 Jun 2023

Christa

Bathroom suggestions for more practicability

We very much appreciated the champagne welcome, and the very friendly and welcoming overall atmosphere! Everyone was extremely nice to us!

A small table by the sofa would have been very helpful to place a cup or class.

I wonder if anyone ever used the shower controls with wet and soaping hands? It is impossible to turn the sleek knobs, and they are not marked for hot or cold, nor for the rain shower or the handheld piece. It is very inconvenient, especially being a women, who does not want to be surprised by an uncontrollable rain from above! I found the towels hard and dated.

Friends_and_family Friends

10/10

Exceptional

22 May 2023

Rebecca

Very Nice location.

Leisure Family

10/10

Exceptional

07 Apr 2023

stuart van

views amazing
room clean
building is a show stopper

Leisure Partner

10/10

Exceptional

10 Feb 2023

Dr Fiona

If you are attending a concert staying here is a must. It’s unique.

Leisure Self

10/10

Exceptional

26 Nov 2022

Harvey

Unique architecture of building. Loved position by the sea. Very friendly and efficient staff

Leisure Self

10/10

Exceptional

27 Aug 2022

Wesley

Loved staying up in Elbphilharmonie in the Westin. Beautiful views, very cool space.

Business Partner

10/10

Exceptional

29 Jun 2022

Eduardo

You are constantly in awe, not quite believing that you are actually staying at such a jewel of a building.

Leisure Partner

8/10

Excellent

19 Sep 2021

Michael

Great hotel, needs to move up service

Great place to be; Excellent room with a great view over city and harbor; Great breakfast with huge choice; Visited a concert in Elbphilharmony and wanted to eat afterwards. Came to the Restaurant which was open until 23:00, when wanting to order we got told kitchen closes at 22:00

Partner

10/10

Exceptional

26 Jul 2021

Shamik

Amazing

Check in was a breeze! Room was plush. Pool was well managed. Lounge bar has one of the best panorama possible and delicious cocktails. Helpful staff and sign of a healthy management, overall.
The only, obvious but less-favorite part was to realize the room missed a view (for our booking category room). The windows are completely blocked for the architecture of the (masterpiece) building. This was an unique experience, so to say. Felt like this should come as warning. Almost, a little claustophobic.

Friends_and_family Friends

8/10

Excellent

05 Jul 2020

Yolla

Nice hotel but it was overpriced. For the price we paid, we expected to have a real window with a view of the city instead of looking at the glass wall right in front of the window. The room layout was also not the best.

Friends_and_family Family

10/10

Exceptional

06 Jun 2020

Verified traveler

Was nice and very interesting.The hotel is near in all interested places to see..

Leisure Family

4/10

Poor

28 Feb 2020

Ross

Very disappointed

Couldn’t be more disappointed with what was supposed to be a romantic get away. I booked a room For 2 nights at The Westin in Hamburg for my wife and I 10 year anniversary. Was meant to be a special weekend for us as it was our 1st weekend away without you kids in over 2 years. I booked a room with a “view” as of course I wanted to pop a bottle of champagne, whilst sitting with a view over the city after arriving to celebrate. On arrival to the room, I opened the curtains only to find out that we were staring directly into a wall. There was no “view” at all. On check out I spoke to the lady behind the desk to voice my disappointment, only to be told that this was a view, as my room had a window and that, if I wanted a room with a view, then I should have in fact ordered the room with harbour view. Both my wife and I left the hotel feeling absolutely deceived and mislead, as we genuinely thought that it was a mistake after rechecking my booking. Furthermore, being woken up at 09.05 on Saturday morning with a knock on the door from a man wanting in for cleaning, is just not ok! Furthermore again, in the afternoon we decided to try the spa facilities, only to come down a child in the pool doing countless “bombs” in the pool. A spa is meant to be relaxing and for adults in my eyes. All in all an extremely disappointing weekend on the accommodation front. Wish we chose another hotel but we expected so much from what was meant to be the best of the best in Hamburg.

Partner

10/10

Exceptional

19 Nov 2019

Jalonie

Amazing

A BEAUTIFUL BUILDING . VERY CLEAN .

Self

10/10

Exceptional

26 Oct 2019

Martin

Dream location and property. The design of the rooms are fabulous with the large windows looking into this gorgeous city. The only part that confused me and was a disappointment was the entrance to the hotel. It feels very low key and massively uninspiring. Also, the hotel reception staff need to work on their genuine happiness and welcoming approach. It all felt alittle bit fake and awkward when checking in. Professionalism was lacking in that department on my stay.

Leisure Family

10/10

Exceptional

31 Jul 2026

Patrick

Tolles Zimmer, mega Architektur und gute Lage. Sehr schön!

10/10

Exceptional

30 Jul 2026

Natascha

Wunderbares Hotel. Supersauber.

10/10

Exceptional

28 Jul 2026

Morten

Bodde én natt i et rom med 2 dobbeltsenger og en fantastisk utsikt mot byen. Skulle gjerne hatt flere netter her, men det får bli en annen gang.

Utrolig flott og moderne hotell med god service fra personalet. God frokost.
Fint svømmebasseng, men uten noen boblefunksjoner, el. tilsvarende.

Direkte inngang til filharmoniens konsertlokale.
Kort gange fra Miniatur Wunderland.
Enkel parkering i samme bygg, med lademuligheter for elbil.

10/10

Exceptional

26 Jul 2026

Michael M.

Nemt at parkere lige under hotellet. Fantastisk morgenmad og lækker spa/pool område. Lækkert værelse med en fantastisk udsigt 🙂

Lokationen lige ved Harfen City er skøn og masser af restauranter mv.

10/10

Exceptional

25 Jul 2026

Nikolai

I loved our stay in a classic room with 2 double beds. Excellent room for the price.
The staff was helpful, especially the receptionists.

The breakfast experience was not the best. it was okay, but that’s it. Ordering some of their special toast for breakfast also took a long time to get.

However, I value the room and service over good breakfast. Next time we’ll gladly pick this hotel again, just without the breakfast.

10/10

Exceptional

25 Jul 2026

Liselotte

Spændende hotel, flot udsigt, nyt, lækkert og rent

10/10

Exceptional

24 Jul 2026

Josephine

Prachtige lokatie, heel schoon, vriendelijk personeel, bakje fruit bij aankomst en elke dag fles bronwater. Had een klassieke kamer geboekt. Kost best wat. Op fotos staat wel een uitzicht. Maar helaas keken we uit op...het glazen dak en de lucht. Dat was erg jammer. Maar al met al een fijn hotel en fijn verblijf.

8/10

Excellent

23 Jul 2026

LARS

Lækkert stort værelse men ingen udsigt andet end ind til taget

8/10

Excellent

23 Jul 2026

lili

Værelset var rent, og personalet var venligt og hjælpsomt. Faciliteterne på værelset var dog lidt slidte og kunne godt trænge til en opdatering. Alt i alt havde vi et godt ophold

10/10

Exceptional

21 Jul 2026

Thomas Kilde

Dejligt hotel med flot udsigt og supernem beliggenhed med rigelig parkering (50 euro per nat er dog lige dyrt nok...). Godt værelse og god morgenmad. Overraskende god pool.
Husk at bestille med udsigt - ellers får du udsigt til de grå facadeplader.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Haftór

Meget fint sted, tæt på midtbyen.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Peter

Rigtig Nutella. Jeg kommer ellers kun på hoteller med originalen. Det er en mangel.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Anders

Väldigt fint boende med fin utsikt, pool och väldigt hjälpsam personal

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Thomas

Sehr gute Zimmer und Service

Self

10/10

Exceptional

07 Jul 2026

Jens

Fantastisk frukost och bra service

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Ann-Christine

Fantastiskt fint hotell med fantastisk utsikt! Glöm inte att titta runt i Elbphilharmonie när ni ändå är på play. Fin frukost, bra läge i CityHafen.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Luis

Vista espetacular, excelente atendimento, perto de tudo.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Stephen

Food pricing high. Everything else marvelous.

Partner

10/10

Exceptional

15 Jun 2026

Kirsten

Einfach traumhaft ✨

Friends

10/10

Exceptional

15 Jun 2026

Peter

Rigtig lækkert hotel. I et dejligt område.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Bernd

Alles war sehr sauber tip top aufgeräumt wenn man etwas benötigte war sofort der Service da gerne wieder freue mich schon auf den nächsten Aufenthalt. Auch der Zimmerservice und die Speisen sind 1A klasse

Self

10/10

Exceptional

08 Jun 2026

Christian

Wir hatten einen sehr schönen Aufenthalt

Family_with_children

10/10

Exceptional

07 Jun 2026

Corinne

Superbe hôtel
Vue incroyable

Partner

10/10

Exceptional

21 May 2026

Clotilde

Vie absolument fantastique sur toute la ville, hôtel très bien placé, près des transports et à 20’ à pied du centre historique.
TOP!

Partner

10/10

Exceptional

18 May 2026

Regina

Wir waren schon mehrere Male Gäste im „The Westin“ und waren auch dieses Mal überaus zufrieden. Das kann man sich von einem Hotel in dieser Klasse zwar durchaus erwarten, aber trotzdem möchten wir das gerne anführen ! Nicht vergessen sollte man dabei die super Lage des Hotels. Wir werden auf jeden Fall gerne wieder kommen.

Wir möchten zudem anführen, dass wir ein Zimmer-Upgrade bekommen haben, auch über einen schönen Obstteller haben wir uns gefreut. Tägliches Gratis-Mineralwasser ist eigentlich fast schon üblich.

Wir freuen uns auf den nächsten Besuch im „Westin“.

Partner

10/10

Exceptional

10 May 2026

Katrin

Immer wieder schön, die Aussicht unglaublich.

8/10

Excellent

02 May 2026

Sabrina

Das Personal könnte aufmerksamer sein, die Sauberkeit ist gut. Die Ausstattung der Zimmer super uns grosszügig.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Verena

Sehr gutes Frühstück und sehr nettes Personal…

6/10

Pleasant

23 Apr 2026

Roswitha

Das Beste an dem Hotel war der Ausblick und die Architektur. Das Hotel war als solches nicht überragend. Bei Fragen von Unterwegs, landeten wir bei einem schlecht Deutsch sprechenden Franzosen(?), der von irgendwoher kaum Auskunft geben konnte, viel zu schnell sprach und offensichtlich gar nicht vor Ort war. Irgendeine Telefonzentrale der Kette. Das ganze Hotel war sehr unpersönlich und viele der Angestellten wohl Aushilfen, die sich nicht auskannten. Eine Bestellung beim Zimmerservice kam auch nicht an. Über die Restaurants und das Frühstücksbuffet können wir nichts sagen, da wir uns lieber was außerhalb gesucht haben.

Partner

10/10

Exceptional

23 Apr 2026

Christian

Superfint Hotel med perfekt og spændende beliggenhed. God morgenmad og restaurent kan anbefales

Partner

6/10

Pleasant

17 Apr 2026

Evert Jan

Service van personeel niet zo goed

10/10

Exceptional

08 Apr 2026

lisbet

Perfekt beliggenhed, flotte værelser og dejlig morgenmad.

Partner

10/10

Exceptional

07 Apr 2026

Jürgen

Sehr sauber und freundliches Personal

Partner

8/10

Excellent

29 Mar 2026

Karl-Heinz

Alles ziemlich gut und besser als der Schnitt, aber nicht hervorragend (außer in der Sauberkeit)

10/10

Exceptional

27 Mar 2026

Svanhildur

Great hotel in a beautiful Elbphilharmonie. Spacious room, good breakfast and friendly service.

Self

10/10

Exceptional

25 Mar 2026

Jens

Skønt luksushotel, hvor alt spiller. Fra stor, nem parkeringskælder i bunden af bygningen til fine værelser, dejlig morgenmad, god service alle steder, dejlig pool i wellnessområdet, nem adgang til koncertsalen. Beliggenheden er jo også helt speciel,
og har man ikke udsigt fra værelset, er den i baren.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Pierre

Sehr schönes Zimmer mit wunderbarer Aussicht.
Das Personal ist sehr freundlich zu zuvorkommend.

Partner

10/10

Exceptional

12 Mar 2026

René

Alles SUPER