Steigenberger Hotel Hamburg

Germany , Hamburg
HAMBURG, Heiligengeistbrücke, 4
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Robin

Beautiful hotel comfortable bed big clean room excellent location

Partner

10/10

Exceptional

06 Mar 2026

Joy

We could not fault our room. It was sparkling clean and we had nice touches of bottled water and some lovely chocolates to welcome us. The staff on reception were lovely and very welcoming. We didn't take the opportunity to visit the spa on this occasion.
The hotel is pretty central to everything so we could walk everywhere. Miniature World is well worth a visit. We were there for a couple of hours. It does get very busy so you need to be patient when waiting to see some of the exhibits. There are shops but we weren't there for that. The choices of food are many and of great quality. We walked along the waterfront which was buzzy and lovely. A highlight was going up t the view platform of Elbphilharmonie
& Laeiszhalle. The views are spectacular. We would very much like to experience a concert there when we go back again. Our visit was only 3 full days and I don't think we touched the surface of Hamburg.

Partner

10/10

Exceptional

07 Feb 2026

nicholas

Huge room just for me! Stream to TV, great breakfast, great bar! I asked to open my wine for the room and they gave me stemmed glasses and a huge bowl of nuts and crackers. Lovely service, very clean and modern room

Leisure Self

8/10

Excellent

05 Feb 2026

les

Nice hotel and good value

Business

10/10

Exceptional

30 Jan 2026

Scott

Great location, very helpful staff. Hotel was very clean and modern.

Self

10/10

Exceptional

24 Jan 2026

Cameron

Great team, fantastic breakfast. Location unrivalled.

Business Self

10/10

Exceptional

24 Jan 2026

Cameron

Best hotel breakfast I’ve had. Room was a great size with luxury finishes and handwritten note. Team were great.

Business Self

10/10

Exceptional

07 Jan 2026

Judith

Very professional and helpful staff.
Room extremely pleasant and spacious.
Breakfast excellent. Food of the highest quality and beautiful restaurant

Partner

10/10

Exceptional

26 Dec 2025

Hemant

Definitely worth staying here

10/10

Exceptional

18 Dec 2025

Oliver

Great location, excellent design and high quality amenities

Business

10/10

Exceptional

14 Dec 2025

Robert

Spacious rooms. Very polite staff. A minor issue with the room was dealt with very quickly. Great breakfast choice.

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Steven

Helpful staff, clean and comfortable room, great location (near a x-mas market and short walk to public transportation), and a beautiful view of the water.

10/10

Exceptional

07 Dec 2025

Samir

The staff were very helpful any courteous. Our room had a wonderful view. Breakfast exceeded our expectations.

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Dan

Great hotel, lovely room overlooking the river. Central location and easy access to surrounding areas

10/10

Exceptional

28 Nov 2025

Fernando

Everything was great

8/10

Excellent

27 Nov 2025

aidan

Room clean

Partner

10/10

Exceptional

26 Nov 2025

Myron

Amazing contemporary decor throughout the hotel. Two terrific Gold Key Concierge’s. Truly wonderful breakfast.

10/10

Exceptional

16 Nov 2025

Anne

The hotel was in a great location - walking distance to all the main sights and near to the S1 station to/from the airport. The staff on reception were very efficient. The room was spacious, contemporary, comfortable and clean and had excellent amenities. We enjoyed great negronis from the bar compliments of our VIP Access. We’d definitely recommend this hotel.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Armine

Very comfortable hotel

Leisure Friends

10/10

Exceptional

09 Nov 2025

SHIEKH

Excellent Choice to stay in Hamburg

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

Emily Caroline

Excellent hotel, extremely friendly and helpful staff, perfectly located in the town. Would definitely return!!

Leisure Friends

10/10

Exceptional

03 Nov 2025

Andrew

Clean

10/10

Exceptional

20 Oct 2025

Paul

Excellent experience service and staff are well trained and hospitable.

Business

10/10

Exceptional

26 Sep 2025

CELESTE

The hotel was in the perfect area. The rooms and bed were cozy. It was in walking distance to a lot of attractions, transportation and food areas.

Leisure Family

10/10

Exceptional

22 Sep 2025

Mousa

Great staff

Leisure Family

4/10

Poor

16 Sep 2025

Carrie

Nice location, beautiful view, close to shopping. The valet was rude. I don’t think they like foreigners.

10/10

Exceptional

13 Sep 2025

Edel

Lovely

This is just a lovely hotel. Super comfortable, beds great, beautiful situation, I felt Bally worked out the lights (duh) and that was me sorted. Would happily hang out there for days.

Business

10/10

Exceptional

06 Sep 2025

Andrew

Excellent property in a wonderful location along the water.

Business Self

8/10

Excellent

06 Sep 2025

Christopher

Great location. Generally clean and very well kept. Service was friendly but dropped the ball on a number of occasions

10/10

Exceptional

23 Aug 2025

Clive

By all accounts this was one of the finest hotels we have stayed in. Great service, excellent location, unbelievably good breakfast. Staff couldn’t do more to help. Well done Steigenberger, we will be back!

Leisure Partner

10/10

Exceptional

19 Aug 2025

Clive

A great stop over in Hamburg, situated in the centre of Hamburg! The breakfast is quite unbelievable. Will stay here again!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Maxime

We had a lovely stay at the Steingenberger. Beautiful hotel, great aide room, awesome breakfast, and fantastic service!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Gregory

The room I had, and the view, was spectacular. I felt blessed with the room they chose for me. Very spotless, comfortable and peaceful. The facility is centrally located and right next to the subway, which is good as I did a lot of sightseeing. I had a couple of tasty beers at the bar and enjoyed the service.

Leisure Self

2/10

Poor

14 Aug 2025

Carol

Front desk did not address issues with the room. The shower flooded the bathroom. The a/c and refrigerator did not work. I reported issues 4 times.

Leisure Family

10/10

Exceptional

10 Jul 2025

Michele

Wonderful location with everything in 20’min walk distance - many dining options around

Leisure Friends

10/10

Exceptional

08 Jul 2025

Suzanne

Exceptional stay

I had an amazing experience at this hotel from start to finish. The staff were incredibly welcoming, friendly, and always ready to assist with a smile. My room was spotless, spacious, and well-appointed with everything I needed for a comfortable stay. The bed was super cozy, and I slept like a dream.

The location was perfect—close to major attractions, restaurants, and public transport. I also really appreciated the quiet atmosphere despite being so central.

Overall, the attention to detail and quality of service made this a memorable stay. I would highly recommend this hotel to anyone visiting the area and will definitely stay again!

Friends_and_family Family

10/10

Exceptional

04 May 2025

doris

Recommended

Great in all aspects

Friends_and_family Family

10/10

Exceptional

02 May 2025

DRAGOS

one of my favourite hotels in Hamburg

10/10

Exceptional

21 Apr 2025

Cornelia

Very cool

Family

10/10

Exceptional

17 Apr 2025

Derk

love this hotel

The location of the hotel is perfectly situated to see Hamburg. It is new, clean, and very comfortable. I especially loved the gym facitities

Self

10/10

Exceptional

16 Apr 2025

lisa

Beautiful hotel

10/10

Exceptional

06 Apr 2025

Everything is great and the only down side is that the hotel only provides a bottle of complimentary still water

10/10

Exceptional

04 Apr 2025

Mónica

The hotel is fantastic in location, with walkable restaurants and stores. It is near the best Hamburg attractions. The food and breakfast are excellent. I will be back again.

Leisure Family

10/10

Exceptional

27 Mar 2025

Maikel

Great location and very proffesional staff

Leisure

10/10

Exceptional

11 Mar 2025

Thomas

Great place to stay at. Near city center and great shopping area. Super friendly staff and clean, modern rooms. Overall, very recommendable!!!

Business_and_leisure Family

10/10

Exceptional

07 Mar 2025

Silke

Great location, friendly and helpful personnel, nice and clean rooms, and wonderful breakfast buffet in scenic dining room.

Leisure Partner

10/10

Exceptional

19 Feb 2025

Aqibullah

The room was large., and had all the amenities.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Nobuyuki

Very convenient and comforting atmosphere

8/10

Excellent

19 Dec 2024

Samantha

Breakfast was amazing

Firstly, the location was perfect for us. We landed at Hamburg and one direct train took us to within 2 minute walk to the front door. It is close to the alt stadt and harbour area, which we frequented, but it is actually quite central to a lot of stuff.

The hotel was very nice. Check in was a breeze and the room was a good size with everything that we needed. The only negative, it was quite a warm room, but hindsight, i think there was some temperature control we could have played around with!

But the best part about the stay was the breakfast buffet in the morning. There was so much choice, catering for every food choice. And if you like a bit of fizz to start your morning, that was also an option. It is worth paying for the breakfast. It was wortb every penny!!

If going back, we would stay here again.

Partner

10/10

Exceptional

30 Nov 2024

Christine

Very nice property, well appointed. Overlooking a cute Christmas market and very conveniently located to dining and shops as well as the city center. Highly recommend!

Leisure Partner

10/10

Exceptional

22 Nov 2024

Richard

Great place to stay. Would reccomend.

Business_and_leisure Self

10/10

Exceptional

17 Nov 2024

Harmed

Wonderful hotel and great staff.

Leisure Self

4/10

Poor

10 Nov 2024

RUDOLF

Due to VIPs in hotel, regular guests where treated as second class citizens!

10/10

Exceptional

09 Nov 2024

Kathryn

From the minute, I arrived, the staff were very engaged, helpful and supportive. The taxi driver would not take a credit card for payment, which has never happened to me in Germany and the concierge didn’t miss a beat and just went out and paid for it so I could get settled into my room. I would definitely recommend this hotel for the people, the location in the overall layout of the hotel.

Business

8/10

Excellent

28 Oct 2024

Darren

A really nice experience

Leisure Family

10/10

Exceptional

14 Oct 2024

Abigail

Enjoyable stay

It was a very nice friendly and comfortable hotel

Friends_and_family Friends

6/10

Pleasant

04 Oct 2024

Benjamin

None

6/10

Pleasant

07 Sep 2024

Peter

Your IT system is terrible.
Your booking system on your website did not work when I booked, so I had to use Expedia instead.
You offer hi speed wifi to H Rewards members, but the registration didn't work. Your staff admitted that it doesn't work. So I had to use slow wifi speed like a non-member.
Your electronic key cards failed to operate the lift. Your staff said this is happening to most guests. So every time that we wanted to go up to our room, we had to get help from staff, who were not immediately available.
I am not impressed. Your Berlin hotel Am Kanzleramt was much better. Your central Hamburg hotel is poorly managed and the IT people should be fired.

Leisure Family

10/10

Exceptional

01 Sep 2024

Sonja

Big, clean room.
Sauna and steam room available for use until 10pm.
Close to two public transport stations.

Leisure Partner

8/10

Excellent

26 Aug 2024

Michael

Great location, very nice facility, friendly and helpful staff, able to assist in English as well as German. Nice conference facilities, with excellent view, and very good food.

Business Self

10/10

Exceptional

19 Aug 2024

Vivian

Beautiful hotel in awesome location. Everything perfect except bed. Form mattress topper uncomfortable & too soft.

Partner

10/10

Exceptional

16 Aug 2024

Torben

Beautiful hotel with great location big room with very comfortable bed. Excellent big breakfast and friendly staff

Leisure

10/10

Exceptional

15 Aug 2024

Grant

Excellent location, friendly and professional staff

Leisure Partner

10/10

Exceptional

30 Jul 2024

ERGIN

Clean , friendly and convenient .

4/10

Poor

25 Jul 2024

Meghan

The front desk never answers their phone, room service took forever, there was a dead fly in our room upon check in, and when more congregated during our stay, staff did little to remedy the problem. Apart from that, the area was great, with local transportation and bistros.

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Thomas

My new go to hotel in Hamburg!!!

Business Partner

10/10

Exceptional

18 Jul 2024

Mary

Loved this hotel! The amenities are amazing

Business Family

10/10

Exceptional

17 Jul 2024

Denise

Beautiful 5 star hotel in an amazing location. The rooms were updated in a tasteful and chic way. The location is right by the train station and in an area with reseaurants and coffee shops. It is walking distance to the beautiful city hall. Would definitely come back.

Leisure Self

8/10

Excellent

08 Jul 2024

Barani

Great for comfortable stay

Was for business trip and I don’t book steigenberger for long time because last time I booked it the spa was not working
This time it was working which was great
Sauna and steam were working but other facilities were off except gym
Comfortable stay and love the location and the close access to everything

Business

2/10

Poor

06 Jul 2024

Emtanios

Do not ever stay there

A/C didn’t work, the menu of the room service is in german, once we translated the food is only german food, and once we call to order, the say that they are out of food.

The staff of the breakfast restaurant have no kindness at all.

IT’S NOT A FIVE STAR HOTEL, maybe a one star.

Friends_and_family Family

8/10

Excellent

04 Jul 2024

Wojciech

Great, but not so great.

Nicely arranged rooms. Good location. What is not 5* quality is the fact that you only get a complimentary bottle of water on your first night of the stay. Next day you are not eligible for one more. Minibar - none, the card on the fridge tells you to go to the lobby and get whatever you need from a vending machine. Again, not a 5* hotel service. Wooden decors over the beds are a killer for the cleaning staff aparently, as dust settles there and is not removed. Drilling (lasting for more than 1,5 hours) in a room above our rooms at 9:40 in the morning could be handled a bit better. Painting of the common arreas going on the whole day, with foils sticking out from the walls/ ceilings throughout the day and night. It is like your 5* stay is partially delivered in a construction area, with no word on it from the hotel staff.

Friends_and_family Family

10/10

Exceptional

30 Jun 2024

Mark

Large open rooms, fantastic spread on the breakfast.

Business

8/10

Excellent

24 Jun 2024

Simos

Nice place

Nice clean hotel. Close to everything. Depending on price I would stay again. Sauna is very nice. Gym isn’t very good. Not much weights. Parking not included. Cost $34euros a day. Expensive for sure. 25 min from airport.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2024

Revina

Excellent property steps to the high end shopping !

Leisure Family_with_children

10/10

Exceptional

20 Jun 2024

Lots of dining and shops nearby

8/10

Excellent

20 May 2024

Richard

The hotel is well located, close to two U and S Bahn stations (the S1 providing a direct link to the airport) and very close to the old town and shopping areas. Rooms were spacious and comfortable and the area was peaceful.

Business_and_leisure Partner

10/10

Exceptional

14 May 2024

Verified traveler

Great but service could be improved

Very central hotel, nice area with good restaurants close by. Staff was not the friendliest and room keeping did not pay attention to the DND sign but apart from that, room was good bed very comfy.

Business

6/10

Pleasant

26 Apr 2024

Ramina

The heating and cooling system was not working during my stay and the nights were miserable hot. The room service menu is also extremely limted. The rest was fine.

Business Self

8/10

Excellent

17 Apr 2024

Everything is great just not sure why the Lift is not responding to my Door Card and i have to get service staff to tap for me every single time until i check out... the service staff attempted to resolve the issue multiples time but to no avail

10/10

Exceptional

06 Apr 2024

Deborah

The hotel is centrally located near shopping, public transportation, and restaurants.

Family_with_children

10/10

Exceptional

03 Feb 2024

Pinhas

The sauna was not available due to maintenance and the gym is small and located in an inconvenient place.
Other than this very good hotel.

10/10

Exceptional

20 Dec 2023

John

Our favorite Hamburg hotel.

8/10

Excellent

18 Dec 2023

Sasikaran

Very comfortable with limited facilities

Very chic and nice hotel but sauna was not working and gym is very small. It’s in a very good location close to central and public transport.

Business

10/10

Exceptional

22 Nov 2023

James

Parking was very limited.

Business_and_leisure Self

10/10

Exceptional

05 Nov 2023

Edwin

Superb hotel -one major fault -no bar to drink in

Leisure Family

10/10

Exceptional

17 Oct 2023

john

Check in staff were very welcoming and friendly. They stored our luggage until check in time and provided good information about what to see and do in the city. The rooms were very nice, with heated floors in the bathroom.

Leisure Self

4/10

Poor

12 Oct 2023

Huiwen

Staff attitude is nice but rest of the hotel does not deserve a 5 star at all…
- they made me pay the full amount when we checked in where they say they are just putting the money on hold. And let me pay separately the full amount again when doing check out. And says that I will get the first payment back in 5 days, now it’s already 10days. Per my bank I won’t get the money for another 20days. This is absolutely nonsense. They claim the first payment is for in case I do not pay at the end, but then why not just claim the full amount you already charged on my card? And I said clearly at the beginning just book the full amount.

- Interior very old. bed is quite stiff not comfortable at all… room very dry. TV has chrome cast option but not working. Called reception multiple times no response. This hotel after 8 no one picks up the call
- when we checked in, no handsoap in the bathroom… we asked to clean the room as there are some excess of water. they took away the bath mat and bath towel and did not replace with new ones, even after housekeeping the next day. Only one bottle of water, no new ones the next day either.

Will never come again

Leisure Friends

10/10

Exceptional

11 Oct 2023

Jefferey

Everything was perfect

Leisure Friends

2/10

Poor

11 Sep 2023

Arezou

We had requested 5 times for them to check our AC, they kept on saying it is working while the room was so hot that we had to open our window all day and all night

Leisure Partner

2/10

Poor

04 Sep 2023

Pohan

Not a 5 star standard

Stayed 2 nights on weekend.
1. cheap pillow and comforter
2. comforter is thick and the room temperature is high and can't lower over 3 degree.
3. server didn't really clean the room. Towel, bath gel, toilet paper, bottle water... didn't replace
4. someone knocked my door at 11am without any reason
5. called reception twice but nobody answer nor call back
6. talked to their manager and she said their GM will contact me, but nothing happened, thought it's only 24 hours.
Generally speaking, a hotel with poor management and far beyond a 5 star hotel.

Business

6/10

Pleasant

04 Aug 2023

Tobias Hans Rudolf

Air condition to warm. Bo bar, no Wellness, no 5 star Niveau

Leisure Partner

8/10

Excellent

31 Jul 2023

Catalina

A very nice stay. Friendly staff, clean room, fantastic breakfast!

Leisure Partner

10/10

Exceptional

29 Jul 2023

Jersey

The hotel is conveniently located. My junior suite was very spacious, cozy and well-designed. Staff were warm and helpful.

Leisure Self

8/10

Excellent

21 Jul 2023

Alec

Front desk staff on multiple days need better training on customer services and need to be more knowledgeable on the area etc. when it comes to concierge services. Also, nearby construction knocked out the internet for the whole hotel and nearby blocks for over a day. Besides apologies, there was no action taken to alleviate the guests’ inconvenience. They begrudgingly gave me two water bottles instead of charging me €6 each but I had to make a point to them before they gave it to me for free. Great hotel and area. Room temp. Can’t me adjusted more than /- 3°C aka like being coughed on by a mouse in the summer.

10/10

Exceptional

20 Jul 2023

Nicholas

Had a very good stay

10/10

Exceptional

01 Jul 2023

Cristian

Great hotel - amazing service - good gym

Business

2/10

Poor

27 Jun 2023

Verified traveler

Five star hotel with zero star service and design.

Room was not ready at 3 PM (when we were checking inn). We asked for interconnecting rooms at the time of booking and called later as well to confirm, yet they gave us two separate room. After few hours, we called again to ask for interconnecting room and they gave us so we had to move our luggage from separate room to inter connecting room. We have unpacked by that time so we had to repack everything. AC in room number 324 was not working, and it was boiling hot in Hamburg and so was our room. Rooms have many design fault, wardrobe opens up on the room enterance, which is very wrong. Shower area was poorly made, water was coming out on the floor when taking a shower, there was no door in the shower area. I can go on and on but trust me, do not book this hotel.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2023

Jennifer

Great hotel in a great location. My first time in Hamburg, and it was perfect.

Leisure

6/10

Pleasant

22 May 2023

Christian

Nice hotel overall and my room (Deluxe Room) was spacious. In the middle of the night around 11:30 pm, my towel heater started to make a very loud banging noise. I called the front desk and a rather cheerless desk manager with poor English or German language skills came up to look at it. He was able to fix it by turning on the radiator in the hallway (I guess they were connected). When I told him that this should not happen at a 5-star hotel with the cheapest room around 450 Euros a night, he walked off shouting in German: I fixed it for you. In the US, a refund would have been offered, however, not at the Steigenberger in Hamburg.

Business_and_leisure Self

10/10

Exceptional

16 May 2023

Karin

Would Recommend!

This hotel has just gone through a brand new renovation. I don't even think that anyone had stayed in my room before me. The staff was very helpful and all spoke English. It's located downtown at a great location walking distance to restaurants and shops. The breakfast buffee was a bit pricy at 33euro/person - but the food was amazing and they had bottomless mimosas, so not complaining.

Friends_and_family Family