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Bastion Hotel Utrecht

Utrecht · Netherlands

Mauritiuslaan, 1View location

7.4/10Very good1,001 Reviews
Cleanliness7.6/107.6
Service7.8/107.8
Comfort7.2/107.2
Condition7.2/107.2
Location8.2/108.2
Neighborhood6.8/106.8
Amenities7.2/107.2
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  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Bastion Hotel Utrecht

This hotel is located close to the centre of Utrecht, close to the public transport network. The town's bars, pubs, shops and nightclubs lie within 1 km of the hotel. This city hotel offers a total of 146 double rooms spread over 4 floors.

Amongst the hotel's facilities count a foyer with a 24-hour reception desk and a safe. Furthermore the hotel includes a lobby bar, a TV room and a car park. The à la carte restaurant has a separate non-smoking area and invites guests to indulge in some culinary delights.

There is also a laundry service available to round off the hotel's facilities. All of the comfortable rooms come with an en suite bathroom and heating and air-conditioning. All rooms are fully – equipped as standard.

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With a stay at Bastion Hotel Utrecht in Utrecht (Zuidwest), you'll be a 4-minute drive from Holland Casino Utrecht and 5 minutes from New Galgenwaard Stadium. This hotel is 2.2 mi (3.6 km) from Jaarbeurs and 2.3 mi (3.7 km) from Beatrix Theater.

Make yourself at home in one of the 146 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a computer station, express check-in, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Green Globe Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • An effective city/local tax rate of 10.00 percent will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 18.25 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Dutch

Nearby attractions

Oudegracht 3.5 km / 2.2 mi
Holland Casino Utrecht 3.6 km / 2.2 mi
Central Museum 3.8 km / 2.4 mi
Dick Bruna House 3.9 km / 2.4 mi
University Museum 4 km / 2.5 mi
Sonnenborgh Observatory 4 km / 2.5 mi
Park Nieuweroord 4.2 km / 2.6 mi
Tivoli 4.2 km / 2.6 mi
Jaarbeurs 4.2 km / 2.6 mi
St. Catherine's Convent Museum 4.3 km / 2.7 mi
Cathedral of Saint Catherine 4.3 km / 2.7 mi
Beatrix Theater 4.3 km / 2.7 mi
Railway Museum 4.5 km / 2.8 mi
Park Lepelenburg 4.6 km / 2.8 mi
Meeting Plaza Utrecht 4.6 km / 2.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Number of floors (annexe): 4
  • Double rooms: 146
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Golf course
  • Wheelchair-accessible
Show 32 more facilities & services
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Lift access
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Electric kettle
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • TV lounge
  • Green Globe Certification
  • Breakfast buffet
  • À la carte lunch
  • À la carte dinner
  • Early departure
  • Non-smoking establishment
  • Fitness
  • Billiards
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXETWIN • DELUXETWN.DX

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    TWIN DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN COMFORTTWIN • COMFORTTWN.OM-1

    Photos are not available for this room type.

    Bastion Hotel Utrecht

    TWIN COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.OM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Bastion Hotel Utrecht

7.4
Very good
1,001 Reviews
Cleanliness
7.6 /10
Service
7.8 /10
Comfort
7.2 /10
Condition
7.2 /10
Location
8.2 /10
Neighborhood
6.8 /10
Amenities
7.2 /10
100 reviews shown
6/10
Pleasant
04 Jul 2026
Claire
We got this hotel for a good price so no real complaints and once inside the room we were happy. There was a very comfortable king size bed, big TV with Netflix and good air con. However communal areas are really grubby, lift wasn’t working and there were quite a few ‘characters’ hanging round the lobby. The receptionist on arrival was very unfriendly.
Partner
6/10
Pleasant
11 Mar 2026
Rocky
Ok
10/10
Exceptional
14 Dec 2025
DEREK
Excellent Hotel
Self
6/10
Pleasant
30 Sep 2025
bob
Parking included was a bonus. Good value for what we paid.
10/10
Exceptional
08 Sep 2025
Leomerys
All is good
10/10
Exceptional
30 Aug 2025
Simon
Everything that was hoped for thankyou - good value for money
10/10
Exceptional
29 Aug 2025
Stephanie
This hotel offers great value for the price. It’s conveniently located near a bus and tram stop, making it easy to get around. The room is on the smaller side with limited storage space, but it does include a handy mini-fridge for snacks and drinks. The bathroom is also quite compact, but overall, it’s a comfortable and affordable stay.
8/10
Excellent
21 Aug 2025
Jorge
I wish they have microwave in the room, one of the staff member was a bit rude when I grab a hot chocolate from the lunge I was willing to pay but she made me feel and another guess like we were too cheap to pay.
Leisure Family_with_children
10/10
Exceptional
31 Jul 2025
Kenneth Antwi
Staff friendly
Leisure Partner
10/10
Exceptional
11 Jul 2025
Christine
Lovely, just assume when you book two rooms they might be nextdoor to each other.
8/10
Excellent
14 Jun 2025
Frank
We stayed twice on our visit to Utrecht. Once w/o breakfast and once with. The breakfast was very good. The eggs were fresh cooked and there was a good variety of food, nice breakfast sandwich selection, too. The room was nice, mostly clean with a few icky spots on the walls. Bathroom doors were heavy and couldn't be left open. Easy walk to get to tram. Nice place to stay!
Leisure Partner
8/10
Excellent
12 Jun 2025
Gilbert

Slightly off-center from main attractions

We were allowed to check-in prior to 15h00 (much appreciated). Friendly staff.
17 min by bike (1h by foot) from Central Station.
A little bit expensive for what it has to offer.
Partner
8/10
Excellent
18 May 2025
Nathan
All in all a Good place to stay.
Leisure Family
2/10
Poor
15 May 2025
Sarah
I would never stay at this hotel again. It is absolutely a horrible and unsafe place to be and it’s overpriced for what it is. The staff are ok for the most part but that’s not enough to make me want to stay there. The mini fridge is just a light in a box. It doesn’t actually keep anything cold. The fan and the light in the bathroom didn’t work, so there was no ventilation. The hair dryer was a safety hazard and caught on fire several times the other guests were noisy, and the housekeeping didn’t come by and do Any kind of turndown service. It was a hassle to try to ask for new towels or toilet. And I felt very unsafe there because a lot of people were doing druq$ the hallway smelled like w€€d eww. And they tried to charge me for breakfast, even though I never once ate it there. If you value a comfort, safety and efficiency and decent prices don’t stay here.
Leisure Partner
8/10
Excellent
07 May 2025
Ma
I stayed at Bastion for one night only, and I was happy with my stay - the very friendly receptionist provided me with a room with one double bed instead of the room with two singles that I had booked because it had been cheaper.

Initially, the property was confusing to reach because it's right next to a motorway entrance and also surrounded by a large fence, this was a uncomfortable situation to be in after dark. If you come by public transport, make sure to use the P+R Westraven stop, Google will tell you something else!

The room was clean, unfortunately it triggered my dust allergies when I turned off the airconditioning, but the bed was comfortable and with a set of earplugs, the car noise from the street was no longer an issue.
Leisure Self
6/10
Pleasant
13 Apr 2025
Susan

Convenient location

Bathroom sink very small and difficult to use due to shelf above the sink.
Room not serviced / ie cups not washed, we’re dirty on arrival .
Coffee/ hot water machine not clean and when used had bits in from previous use.
Staff friendly at reception.
No bath mat / towel had to use a hand towel when in shower as floor for wet and slippery.
Bed very soft and pillows way too big and fat, unable to sleep on this . Did ask if could find a flatter/ thinner pillow but didn’t materialise.
Otherwise very convenient for buses into town.

Friends_and_family Friends
6/10
Pleasant
08 Nov 2024
Marco
The room was a bit dusty and the shower drain was full of hair
Business_and_leisure
10/10
Exceptional
22 Oct 2024
Marylon
Helpful checkin staff
6/10
Pleasant
29 Sep 2024
Andrew
Average hotel some distance from city center but convenient to train station.
Room (#80) was clean and nice size.
Low shelf over bathroom sink made it hard to actually use the sink. Shower was great, goor pressure and controls.
Room coffee machine did not work.
No iron or ironing board (useful to business travellers).
I arrived tired after an overnight flight (with no sleep) at 10am, requested early check in. Unfortunately this did not happen and I had to wait to about 2:15pm (I was a disappointed).
Business Self
8/10
Excellent
26 Sep 2024
Eyad
You can’t reach the reception easily
The way from outside the hotel to the reception is very inconvenient, you have to Cary your bags through a small side door and use steps , you can’t find an easy way to reception
Business Self
4/10
Poor
06 Sep 2024
JIJU
The rooms are in a pathetic condition, not cleant properly with dust and cobwebs in the room. The housekeeping staff are also very casual and do not do the cleaning of the rooms well . For the chareges , it is not value for money.
Business
6/10
Pleasant
26 May 2024
Yasri
Toiletory is poor
Leisure Family
8/10
Excellent
05 Apr 2024
Michael S
Nice clean place with nice room. Location not great for city center access, but not terrible either. Bus/Tram stop very close by.
Leisure Partner
6/10
Pleasant
11 Dec 2023
steve
The service I received was terrible the staff kept getting food and drink orders wrong, the room I stayed in I was expecting a lot better for what i paid! All the walls were covered in scratches and marks the cleaners did a rubbish job of cleaning the room everyday, they was not cleaned properly leaving rubbish etc in the rooms, the rooms need painting and refreshing I will not be staying here again
Self
8/10
Excellent
15 Nov 2023
Ian
Good standard hotel which is clean and comfortable. I have stayed here before and will use the hotel again in the future
Business
6/10
Pleasant
15 Oct 2023
Bob
It was nothing special
Leisure Partner
2/10
Poor
03 Oct 2023
Bruno

Please avoid... Worse hotel...

Don't even think booking a night there... unhelpful. Sleeping under a bridge might be a better option.
Business
4/10
Poor
09 Sep 2023
Vania Daniela

Needs maintance

I booked 10 rooms for my colleagues and I with the option to pay at the hotel premises, However the hotel system did not show this in our reservations. At the end all rooms were prepaid with my credit card. I don't know if this is an error on the hotel side or hotels.com. In any case it is now a mess to settle the payments for so many people. The hotel corridors need some maintenance, the rugs have big spots on them, almost resembling someone bleeding all over and then the area being bleached. The towels had big holes in them. The people at reception were polite and apologized for the towels, however this is not the level you expect for this type of hotel. Utrecht is small and transportation is easy, so only reason to stay at Bastion is if you must for location and logistics reasons, otherwise not recommended.
Business
8/10
Excellent
31 Aug 2023
Nigel

Just what we required.

Great location for buses and trams or via a walk along the canal. Friendly and responsive staff. Clean and secure.

On the downside, out TV didn't work. We switched remotes and discovered the problem was with the plug socket. It wasn't fixed while we were there and there was no offer of a room change.

TV problem apart, I would definitely stay there again.
Friends_and_family Family
6/10
Pleasant
02 Aug 2023
J
Staff was great. Towels smelled like not clean.
Room and walls were not very clean. Tables had prior cup marks/spills not cleaned off.
Leisure
8/10
Excellent
13 Jul 2023
David
Very nice staff, great location & the free parking is a huge bonus, easy access to the city (about 10 minutes on tram). Bathroom great, air-con great, fridge perfect for beer & real milk for tea & coffee, unfortunately there is no kettle, just a useless coffee machine that is horrible to use & fails to work, more than it works. Bed comfortable, room clean & tidy, plenty of hot water for the shower.
Leisure Family
10/10
Exceptional
13 Jul 2023
Scott
Wonderful bed. Clean and comfortable and quiet. Great breakfast too.
8/10
Excellent
26 Jun 2023
Erik
Overall it was fine. We didn't like the way the bed was made it looked like it was done in a hurry. The mini fridge/cooler was not working properly.
A planchet in the shower would be nice we had to put our things on the floor. The bathroom was clean and comfortable though. Extra pillows were nowhere to be found in the (empty) closets.
Because it was weekend the dining was limited with only a few options. The taste was ok. The breakfast on sunday was very good.
Leisure Partner
8/10
Excellent
17 Nov 2022
Ian

Good Hotel

A good standard comfortable hotel with good food. I have used the hotel previously and woudl happily go back next time I am the Netherlands
Business
4/10
Poor
07 Feb 2020
Glynn

Location ok, comfort not

Not 100% clean
Very basic
Comfort was basic

Tv is locked so you cant bring your own smart stick (amazon fire)

Only book this hotel as its close to location i need and i try to only sleep there
Business
4/10
Poor
26 Oct 2019
Verified traveler
Er, grim. Not sure if the electric fence and gates are a fun feature. Only one pillow on the single beds, and couldn’t get a second pillow until the second night of our stay. Corridors were dirty. Soap in the room was about the size of a Quarter... tiny. A/C in the room didn’t work.
Business Partner
6/10
Pleasant
06 Sep 2019
Annette

Would not stay again

Stayed here for one night with family. The receptionist was moderately grumpy although the bar woman later much friendlier. I used the stairs and on every floor the cleaners cupboards were open with the trolleys sticking out not properly put away. The rooms were on the small side and the bathroom pokey. the beds were comforable and the room temperature fine. My biggest gripe was the smoking lounge which is situated in the lobby immediately as you walk in. the door was never closed so the downstairs smelt of cigarette smoke. I'm an ex smoker but still found it offensive, I thought we'd moved on from having to breathe second hand smoke. Also the pool table and television were in there but I didnt let my kids go in because of the smokers. We went into utrecht by tram in the evening and were up and off without breakfast in the morning so it was really just a place to put our heads down , so it served that purpose. I would not stay there again .
Family
4/10
Poor
14 Aug 2019
Verified traveler
Staff are good, food is good, bar is good. Rooms are old, beds are worn out. Cobwebs in the room. Stayed quite a few times at this hotel over the past years, but the rooms really let this place down. Don't know quite why it has got this bad, but I wont be back.
Business Self
2/10
Poor
28 Jul 2019
Christian

Horrible experience

AC did not work in the middle of July with 42°, wifi did not work, no answering the phone in the front desk desk. They gave us no solution. Refuse to switch rooms, refund or even provide a fan.

We slept with the window open with all street noise and sweating all night.

The only positive thing was the Free parking
Family
6/10
Pleasant
03 Jul 2019
Peggy

Clean but outdated

Great service everyone is very friendly. The Hotel is older compared to other Bastion Hotels we’ve stayed at. We booked a luxury two single beds, expecting a room which is pictured, but the rooms are very clean but just outdated. Again no complaints about service.
Family
4/10
Poor
16 Jun 2019
Hassan
I booked two rooms,i checked in for the first time before 24:00 and it was ok, but the second room we came to check in at 00:30 but no reception was there ,only kitchen employee who refused to check in for me for no reason and it was very bad hospitality!
Partner
8/10
Excellent
11 Jun 2019
Irene
the hotel was located within a 5 minute walk from the bus and tram station so taking either modes of transportation back into Utrecht was simple.
the room was small but had everything we needed for our two night stay
the bathroom was very small and hard to turn around in the shower
the bathroom sink was equally shallow and small and filling the water bottle had to be done by a cup. Also easy to overflow the sink when the tap was on too full.
overall, the property suited our purposes for a short stay.
Leisure Partner
4/10
Poor
21 May 2019
Ioan
Room is small and bathroom very small. Heating is not working, only cold air given. Breakfast was poor but had some file fish and some old fruits.
10/10
Exceptional
24 Apr 2019
Gareth

Very satisfied

Very good value. Secure parking and polite staff. Rooms were clean and spacious.
8/10
Excellent
19 Apr 2019
Verified traveler
Ideal for our stay. Parking excellent. Staff at bar and restaurant are expected to do all jobs resulting in a long wait to be served. You need a dedicated bar staff or manager and one for the restaurant.
Leisure Friends
8/10
Excellent
08 Apr 2019
Verified traveler

Good value

Good hotel for the price. Approximately 2.5 km from Utrecht centre. Good public transport network servicing this area.
10/10
Exceptional
14 Mar 2019
Verified traveler
Very comfortable rooms at surprisingly cheap prices. Breakfast was way better than the usual hotel fare with fresh omelette options. Comfy seating in the bar too.
Business Self
10/10
Exceptional
10 Mar 2019
Paul
Didn't stay long but the hotel staff were very helpful
8/10
Excellent
19 Nov 2018
Alan
Stayed here many times, ideal for our visits to Utrecht. Secure parking.
8/10
Excellent
14 Nov 2018
Verified traveler
Decent hotel, great staff. Easy enough to get to central Utrecht.
10/10
Exceptional
02 Sep 2018
Lea
Lovely friendly place to stay
Partner
8/10
Excellent
20 Aug 2018
Verified traveler

Good quality-price hotel

Good hotel, clean and well mantained
Partner
10/10
Exceptional
01 Aug 2018
Mohd

Superb staff and wonderful breakfast

Very nice breakfast with a reasonable price, excellent breakfast area overlooking greenery.

Reception staff very helpful, friendly and has a great sense of humor ;)
10/10
Exceptional
23 Jul 2018
Fred

Nice hotel with easy access to the city centre.

Everything about the hotel was great. It was nice that it is right by a tram stop that's a 10 minute ride right to the city centre and central train station. Or you could walk or bike along the nearby canal into the city. My only suggestion for the hotel would be to have bicycles available for rent to guests.
6/10
Pleasant
14 Jun 2018
Kate
They never did the cleaning of the roon and the ubication is terrible, is really difficult to arrive as a pedestrian
2/10
Poor
14 Jun 2018
Bertrand
Absolute stupid hotel policies, staff talking back to you. Simple request for help is responded with a NO.

The last was the icing of the cake when I requested that the bill be put into an envelope I was told I dont have to do anything for you.

This is after another time a director of the hotel had promised me that things will change with the staff.

I would never again stay at a Bastion Hotel.

This hotel does not live by what it writes to be its Charter.
8/10
Excellent
12 Jun 2018
Verified traveler
Very friendly reception staff
4/10
Poor
21 May 2018
John
We had a terrible meal in the sense that we had to wait for one hour and then when it arrived Half of the meal was missing. We asked for the extra food but took so long we gave up. Compensation we were given a desert. However after a week in Holland this was certainly the worst meal in terms of service. The food was good but the communication between the waitress and the kitchen was very poor
Friends
4/10
Poor
02 May 2018
Ferdi

Bastion just outside Utrecht

11 days stay, reception was accurate but small and not very private, feels like crowded with the bar just next to the reception. Restaurant area was not very inviting. Food from the restaurant was moderate. The steak was hard and not cooked as pleased medium not well done. Housekeeping was not organized for the amenities, they forgot to supply soap, coffee and water all the time. When housekeeping was doing its job, I had to manage me a way through the hall way cause all the towels from the rooms were on the floor leaving it a very unpleasant sight. When checking out in the morning at 5.30 the receptionist could not swipe the open balance. So I have to transfer them the money afterwards.
6/10
Pleasant
27 Mar 2018
Elizabeth

Nice hotel, staff pleasant

Hotel and staff were pleasant. Quite a walk from the hotel to town centre but a nice walk along the canal.
6/10
Pleasant
06 Mar 2018
Verified traveler

Good value for money hotel.

Refurbished older hotel, has base facilities, staff friendly and helpful. Excellent value for money.
2/10
Poor
18 Feb 2018
mohammad

Terrible experience

Room is not clean.
Hotel staff are not helpful.
The night shift staff said I can have a later checkout time but when I double checked in the morning, the morning staff said that’s not possible.
10/10
Exceptional
17 Nov 2017
Dr.Livingstone

Ideal Hotel

Stayed for 3 or 4 nights twice a year. About a mile from city centre. 10 mins by car or tram stop across the road.
Partner
6/10
Pleasant
27 Sep 2017
Hasustan
Room is good, waiter in morning breakfast not nice, and reseptionist desk not good
6/10
Pleasant
16 Sep 2017
Verified traveler

Very basic

Price indication of a bare bones hotel. Nothing fancy, few light bulbs out but clean and comfortable. Served our purpose.
10/10
Exceptional
24 Aug 2017
brian

Easy to get to.

Great hotel with fantastic staff, nothing was a problem, even learning Dutch, will go back next year, as for the wingers, sorry no gold taps et al
8/10
Excellent
07 Aug 2017
Claire

Good budget option for Utrecht

Good budget option for short stay in Utrecht. Clean, functional, friendly staff, nice bar and restaurant, easy walk to town and free car parking.
Family
8/10
Excellent
27 Jul 2017
Lynne

Clean and Accessable Hotel

Easy access from centre to this hotel, which is on the tram and bus lines. It is walkable to the centre but will take 45 - 55 mins. Hotel doesn't sell daily travel cards for Utrect.
Hotel was clean, lift access to floors.
TV could have had a few more channels
10/10
Exceptional
22 Jul 2017
bri

Great hotel

Nice hotel with friendly staff who go out of there way for you, easy to get to with a tram stop across the road, will go back...
10/10
Exceptional
22 Jul 2017
Robert

Don't be fooled by the room rates.

I have used Bastion Hotels a couple of times now during my visits to Holland and I really can find nothing to complain about. Hotel staff are customer focused, friendly and helpful, facilities fulfill my needs and the bed comfy. All of this for some of the cheapest room rates in Holland.
10/10
Exceptional
21 Jul 2017
john

great hotel close to city center

staff are extremely friendly an helpful, room was big, clean an air conditioning was superb an needed as it was very hot while i was there.
6/10
Pleasant
19 Jul 2017
J & R

The small details just did not add up

The first night, the fire alarm went off at 4.00am. The front desk was unhelpful and uncommunicative, leaving us standing around in pajamas for twenty minutes without really telling us if it was safe to return to our rooms, even though they knew almost immediately that it was a false alarm. Totally ruined the next day. Our room was not cleaned for the three days we were there even though a supervisor checked in to see if t had been done and promised someone would come by. The Front desk could not provide change or call a taxi for us.
6/10
Pleasant
11 Jul 2017
sam

Nice hotel but

Nice hotel but we found the staff to be unfriendly and had no time to attend to the guests
I asked 3 times for someone to look at the light in my room but no one came!
They seem to be under staffed
It's a shame as it's a nice hotel
4/10
Poor
09 Jul 2017
Austin

Rude and dark

The manager was rude in her email correspondence with me about a question I had about late check-in.

Then the room was the darkest room we have ever had-- and we travel a lot.

The lady when we checked in at night was very pleasant, but in the morning when we checked out the manager was abrupt and curt.

Definitely NOT a place you want to stay!
10/10
Exceptional
19 Jun 2017
Upul

Superb place,

One of the best hotel. Nothing to complain at all. Convenient location. six stars. :)
Partner
4/10
Poor
24 May 2017
Verified traveler

Like a Private Prison

Place is creepy. Lady at check in told us to move our car from empty parking lot, then said breakfast was 14 euros when it's half that. Upon leaving she accused me of not paying for a dinner when we never ate there. Sketchy regulars eveywhere, obviously one put a dinner on our room. Stay away.
8/10
Excellent
11 May 2017
Nicole

Great hotel, but shower needs a new design.

The staff and overall hotel was very nice. The only thing that I didn't like was that the towel racks were very high in the bathroom and there was no rack in the shower to place soap and shampoo. There was also no where to hang your towel just outside of the shower.
Family
8/10
Excellent
10 May 2017
Verified traveler

Nice Hotel for the pleasant stay

It was good and better to improve the facilities and conditions
4/10
Poor
01 May 2017
Kenneth

Excellent location, disappointing hotel

Location is perfect in the center of the country, right next to 3 major highways.
Staff is very friendly and helpful.
But:
- Hotel its self seems more of a motel to me, suitable for road warriors, truckers and construction guys.
- Smoking area right at the entrance. (I didn't use their restaurant as it is close to the smoking areao)
- Dark hallways upstairs.
- Room was clean but didn't offer a lot of comfort that I am used to.
- Bathroom was very sober, almost military style. A walk-in shower area without a shower curtain or panel or without a retaining ridge. No bath tub. Towel was located on a rack where only people 5'8\" or taller can reach it. Only one small bottle of shower gel, no conditioner or any other toiletries available.

Overall it wasn't too bad as it served it's purpose and the staff was very friendly and location was perfect for my business matters. But I will not stay there again.
8/10
Excellent
24 Apr 2017
marcel

restfull stay in secure compound

overnight stay near Amsterdam before flying back home Only hotel available in the area
Family
8/10
Excellent
18 Apr 2017
Verified traveler

Clean hotel

Hotel was really nice and it's relatively easy access to Utrecht centre with a bus stop and tram stop a minute away.
Family
4/10
Poor
14 Nov 2016
Roman

Overpriced for Rather Poor Quality

The hotel is hardly advisable for business trips. Especially given the mismatch between its price (about EUR 105 per night without breakfast)
- In the room I stayed in (62), there was only a small, open closet, consisting of two parts, one for hanging and one for placing clothes
- The floor between those two parts had apparently not been cleaned for a longer time - there lay a toothpick, dust and hair
- Cleanliness of the bathroom and bed was not satisfying either. The occasional hair and dust speck was visible
- The sink is smaller than in most public lavatories. The distance between the sink and a board above it is less than 25 cm. The distance between the board and the sink's front rim is again less than 25 cm. Hence it is impossible to wash one's face without flooding the bathroom
- Rest of the bathroom very small as well. No shelf of any sort in the shower to put shampoo bottles on
- Bathroom has no visible or sensible heating of any sort
- No heating in the room either, only an AC placed under the ceiling and next to a smoke detector. It was almost impossible to warm up lower parts of the room and the AC defaulted back to 18 degrees C after a while
- Mattresses were made of unstructured foam
- No rack for a suitcase, so I had to use the bed table
- The reception is also a bar, including beer at the desk
- Very small room
- Entrance door in the circumferential fence not visible in the dark
- Almost no sound protection
4/10
Poor
25 Oct 2016
Verified traveler

Average hotel if it cost less than 60

Not so good
Family
8/10
Excellent
03 Sep 2016
Richard

Uni trip

Trip to drop off son going to uni in Utrecht lovely hotel staff all helpful room was great for price 15 mins away from Utrecht coffee was great clean smart room will be using again
Family
10/10
Exceptional
28 Aug 2016
dean
Nice hotel and good staff close to the bus station
8/10
Excellent
07 Aug 2016
Verified traveler
A ten minute bus ride to the town centre was perfect for me. Other than the room being slightly small, I was satisfied with everything. Good shower, bed was fine, nice lounge downstairs.
8/10
Excellent
07 Aug 2016
Verified traveler
Short stay
But convy and friendly helpful staffs
10/10
Exceptional
04 Aug 2016
ROGER

nice hotel quiet but only short tram ride to city

i did not use any facilities at hotel because i was using utrecht as a centre to travel around the netherlands and a trip to antwerp , so long days with some early starts, i found hotel staff very helpful on day of arrival pointing out that tram stop was just on other side of road and i could purchase ticket from driver, after my last stay in netherlands, in amsterdam this hotel was a nice change and if i visit netherlands again on my own or with my partner i would certainly use this hotel againt


Family
8/10
Excellent
08 Jun 2016
Anand

Nice short stay

Apart from freeze in the room was not working, which was not my necessity, it was a good stay. Well connected hotel with tram, bus.
8/10
Excellent
05 Jun 2016
geoffrey

A welcome Bastion

Easy to find, handy for bus/tram. Good breakfast. Helpful staff. Secure ccar park. Good value.
Partner
8/10
Excellent
27 Apr 2016
David
Only one night. Generally all well, but no offer to take luggage to room and bacon and fried eggs at breakfast almost cold.
Partner
6/10
Pleasant
10 Apr 2016
Fahad

Bastion stay

Nice hotel ideal for getting to work
6/10
Pleasant
10 Mar 2016
BJE

Average hotel

ok hotel. food not great. on bus/tram route to Utrecht (20 minutes).
10/10
Exceptional
28 Feb 2016
Verified traveler

Great budget hotel in a good location

The hotel is easy to reach by tram or bus from Central Station. We travelled with a toddler and was given an upgrade to a bigger room. It is very easy to reach the Expo Houten (€18 by taxi). There are coffee/tea making facilities in the room plus complimentary bottled water. The bathroom has a hairdryer and double sink, the floor is heated which is a big plus. We would definitely recommend this hotel to our friend
Family
10/10
Exceptional
01 Feb 2016
Ita

Bastion Hotel ideal location for city activities

Hotel is less than 10mjns from city centre. Nice peaceful surroundings. Staff extremely efficient & helpful. Food in restaurant very tasty & portions generous. Nice comfy armchairs in bar/lobby by the fire to read or relax - great selection of books on shelves.
Family
2/10
Poor
11 Jan 2016
Verified traveler

Not good 👎👎👎👎👎

It's is bad service and bad hotel the room it's not clean
4/10
Poor
08 Oct 2015
Verified traveler

The security fence with barbed wire was nice.

The name says it all. Too many doors needing keys. Barbed wire on the security fence.
8/10
Excellent
02 Oct 2015
Verified traveler

Quiet and comfortable

Great for a cyclist, close to Utrecht (via bike) and very secure car/cycle parking.
8/10
Excellent
03 Sep 2015
Simon
Just Stayed overnight en-route to Amsterdam
10/10
Exceptional
24 Aug 2015
Susan

Good base for visiting Utrecht and surrounds

Good price and excellent location for people travelling by car. Beside bus and tram links into city and motorway (but quiet). Free, secure parking for guests.
Family

Location & surroundings

Bastion Hotel Utrecht
Mauritiuslaan, 1, Utrecht, Netherlands

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Bastion Hotel Utrecht

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