Besso

Switzerland , Lugano
LUGANO , Via Besso, 24
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Enora

The spa both the one and the one. And that's on the 10th floor exclusively for guests are beautiful and well maintained.

Partner

10/10

Exceptional

19 Feb 2026

Ting Yan Terence

Room spotless, staff very friendly and helpful, typical Japanese hospitality.

Partner

10/10

Exceptional

29 Jan 2026

Tatiana

The room was absolutely beautiful! The private open onsen inside our room was breathtaking. We had a perfect view of Mt. Fuji. The staff was so kind and accommodating! We loved the drum show and the breakfast inside the Garden Terrace. I loved this stay so much. Will definitely come back.

Leisure Partner

10/10

Exceptional

26 Jan 2026

Queenie

Staffs are very attentive since the moment we arrived. The hotel itself is an attraction. We stayed for 2 nights but it feels like there are still a lot to explore in the hotel. Will definitely come back!

Leisure Partner

8/10

Excellent

02 Dec 2025

Starla

We had a relaxing stay at Bessho Sasa. The hospitality, customer service, and overall cleanliness were truly top tier, and every staff member we interacted with was warm, attentive, and thoughtful. Our private onsen experience was excellent.

The only reason I’m giving 4 stars instead of 5 is that a few areas didn’t match the luxury price point. Bookings were less convenient than expected. Spa appointments can’t be booked online, and we also weren’t aware that local tours and activities can only be booked through the hotel within 7 days of arrival, which limited our options. If we had the option to book spa appointments online ahead of time, we would have booked more services. Also, I was expecting more options and higher quality options at the breakfast buffet, similar to that of the Hyatts in Tokyo. Lastly, the fixtures and finishes in our room (such as the sinks and countertops) felt dated with several dents and cosmetic defects; this typically would not bother me, but given the luxury price point, we went in with high expectations.

These are small things, but worth mentioning so future guests know what to expect, especially since everything else about our stay was lovely. Overall, we still had a great experience here and really appreciated the exceptional service.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Alvin

Our stay at Bessho Sasa was truly unforgettable. We experienced the kaiseki dinner and it was a cultural journey from start to finish. Thanks to Yasu, the evening became even more special. She thoughtfully explained each dish, shared the meaning behind the ingredients, and made sure we were taken care of the entire time.

The hospitality continued right through to checkout. Yasu greeted us again in the lobby and offered to take a photo with Mount Fuji as the backdrop—a gesture that meant a lot to us.

10/10

Exceptional

23 Nov 2025

Caitlin

I stayed at Fujisan Bessho Sasa and really enjoyed it. The ryokan is spacious and has a premium, almost luxury feel. We booked a room with a mountain view and a private bath. The view was amazing and the room was spotless. There were lots of free activities too, like a drum performance, a bar with complimentary drinks, and a piano performance. They also offer free yukata. The rooftop public bath was clean and had a great view as well.

The staff were polite and helpful, and the free shuttle made getting to and from the Kawaguchiko Station easier, even though the location is a bit farther from the Station. We also wandered through the garden, which was beautifully maintained. With the kaiseki dinner included, I felt the whole experience was really good value for money.

Leisure Family

10/10

Exceptional

16 Nov 2025

Carson

One of the best hotels I’ve ever stayed at.

10/10

Exceptional

13 Nov 2025

Alexa

Everything was incredible. The staff & service was phenomenal, we felt like royalty upon our arrival. I don’t know how we would stay anywhere else after staying here.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Man Sze

I love everything about this hotel! Staff were excellent with great customer service. Room was spotless to me. Also, the view of Mt. Fuji to the room i booked was amazing. The hotel has different activities though out the day to keep u busy! I would definitely stay at this place again!!!

Leisure Friends

10/10

Exceptional

31 Oct 2025

Anne

This was such a great Japanese immersive experience. We loved every aspect of our stay. The onsen was so lovely to relax in and the staff went above and beyond with their gracious service !

Leisure Family

10/10

Exceptional

28 Oct 2025

Nick

The experience of this hotel was on a level that cannot fully be written down. The garden was a wonderland of nature with small rest spots that make you feel like you're one with nature and Japanese culture. During our adventures in the garden I have found some time stop items that just bring human and nature together. The massage was an incredible experience making me feel like I was floating in a cloud. The facial experience brought the refreshing feeling of Mt. Fuji rejuvenating my skin. The dinner created a mixture of traditional Japanese culture with a modern twist creating a unique experience. Then came the performances of the power of the Japanese drums. This is where you can feel and hear culture together as one showing the power of Japan on their culture. The second performance of the violinists and pianoist was as elegant as Japan itself. The osens from private, public, and outdoor osen was a relaxing stay bringing the warmth of Japan. This memory with my girlfriend will be a memory I will never forget and cherish forever.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Clement

Excellent service, the food was really good. The baths were clean and really comfortable.

Leisure Partner

8/10

Excellent

04 Sep 2025

Amber

Bed and pillow were hard making for a rough night of sleep in western room. Otherwise amazing property. Wish we would have booked more than 1 night

Leisure Partner

10/10

Exceptional

15 Aug 2025

Andrea

I had a wonderful stay with my young teenage daughter. It waas one of our most memorable experiences during our first visit to Japan. We loved our room - Asumi A Western Room with Open Air Bath and a view of the majestic Mt Fuji. The grounds were beautiful. Dinner was great and we loved dining in our room. Breakfast was ok. Staff was very friendly and the customer service was top notch. During our stay, my daughter accidentally left her rings in one of the bathrooms in our room and didn’t realize it until much later. To our surprise, the hotel contacted us, letting us know they had found the rings. Not only did they hold onto them safely, but they also went the extra mile and arranged to have the rings sent to the next hotel we were staying at. Their honesty, care, and willingness to help made a lasting impression on us. We already can't wait to return in December and experience their hospitality again. Highly recommend!

Leisure Family

10/10

Exceptional

19 Jul 2025

Yin Ling

For people who wants to take bus to Fuji mountain, please check the schedule with the front desk. We did not check and found that the schedule was different from the website. You need to plan the shuttle well so that you don't miss the bus, or just take a taxi in order to take the bus. We ended up waiting for 45 minutes in the bus stop.

It could be helpful for the hotel to print out the bus schedule for the guests, as English communication sometimes is slow and could discourage guests from asking questions.

Otherwise, the stay was fantastic!

Leisure Family

6/10

Pleasant

01 Jul 2025

Sheryl

I felt that the food was terrible, really the worst.

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Connie

Really enjoyed this hotel

Leisure

10/10

Exceptional

27 Apr 2025

Gabriele

Great stay and bathing in the different onsen Is a magnificent experience to do!

10/10

Exceptional

13 Apr 2025

Ryan

Location was beautiful. Staff was amazing. Property has a bunch of things to see and do.

Leisure Friends

10/10

Exceptional

10 Apr 2025

Natalia

Words can not describe the amazing wonderful experience we had. From the Hotel pick up, to the hospitality of the employees. Ohh my god. The staff make you feel like royalty. It was definitely an experience. The breakfast buffet was the best that I've ever had! Quality food, after Breakfast we walked the gardens. Oh And the in room dinner presentation was so unique and delicious. We also saw a Taiko drum performance and had bingo which I won 1st place luxury pillow. I would come back in a heartbeat. Thank you to the staff members for giving us an amazing opportunity to visit.

Partner

6/10

Pleasant

20 Mar 2025

Chavanan

The outdoor onsen on the 10th floor is the best of this hotel. The room looks old and bad lighting make it worse. I spent more for the corner room to see the Mount Fuji view; however, the weather is bad and end up see nothing. In such case, the extra charge should be void for customer.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Shu

Vip service experience, friendly staff, beautiful building and delisous in room dinner

Leisure Partner

10/10

Exceptional

15 Feb 2025

Isaac

Wonderful view and experiences

Leisure Partner

8/10

Excellent

27 Jan 2025

wendy

Too expensive

Leisure Family

10/10

Exceptional

07 Jan 2025

Place is nice staff is nice

10/10

Exceptional

29 Dec 2024

Ileana

Beautiful views from the onsen on our balcony

Leisure Family

10/10

Exceptional

25 Dec 2024

Wen

Great place with wonderful dinner and breakfast. Friendly and helpful staff!

Leisure Family

8/10

Excellent

23 Dec 2024

Tsun Yin

Everything is good except for the breakfast buffet. Best if in room breakfast is also included like dinner.

10/10

Exceptional

11 Dec 2024

Ee Seng

The whole experience was excellent. All the staff were attentive and available at all times. The amenities (especially the in-room hot spring) were excellent. The in-room dinner experience was a highlight and the hotel was able to cater to our dietary needs in a creative and tasty way. I would return again in the future.

Leisure Family

10/10

Exceptional

09 Dec 2024

Eric

My wife and I LOVED staying here! We were lucky and Mr Fuji came out from behind the clouds for sunset and I watched it from the roof onsen. The next morning my wife got up for sunrise on the roof onsen. There are unobstructed views of Fuji from up there and 3 different temperature pools (the higher up the pool the higher the temperature).

We also enjoyed our private onsen in our room together and the lovely meal the hotel prepared for us.

The many lounges, the tea room, the amazing service, and the expansive garden with the onsen for feet made this a truly unique and amazing experience!

I would love to return again someday!

Thank you for having us and treating us so well!

Leisure Family

10/10

Exceptional

29 Nov 2024

Robert

5 out of 5. Place is top notch and staff is amazing! Wonderful place to unwind in a traditional environment. Will return 10/10

Leisure Partner

10/10

Exceptional

19 Nov 2024

Hui

If you want an onsen experience this is a hotel to book
It comes with in the room dining and breakfast provided
The bed were really comfortable the sheets are so comfortable! Hoping to buy some online!
Service is exceptional
Lots of things to do in the hotel great experience!

Leisure Partner

10/10

Exceptional

17 Nov 2024

jacquelyn

Me and my son love it. The room with the pool, with the view to Mount Fuji was the highlight of our trip. The 9 course menu was delicious. Very clean. Well come back

Leisure Family_with_children

10/10

Exceptional

04 Nov 2024

Theresa

Incredible service, views, and hospitality.

10/10

Exceptional

01 Nov 2024

Ana

Absolutely a wonderful experience!!! The garden is stunning. Amazing view! Room is wonderful, food is delicious and the staff is very kind and welcoming. Loved every minute of it.

Leisure Partner

10/10

Exceptional

22 Oct 2024

Hannah

Really good ryokan! Taiko show was very good

Leisure Family

10/10

Exceptional

17 Oct 2024

James

This property was an amazing escape from the bustling cities in Japan. The staff was attentive and welcoming. Our dinner was great and the dinner service was top notch. Our room included access to a great breakfast buffet, as well as a drink in the wine lounge, and snacks/treats in another lounge. The garden and tea service were wonderful as well. My husband enjoyed the rooftop onsen during sunrise (as the sun peeked over Mt. Fuji) - sadly, I wasn't able to check it out since the women-only time was in the evening and we had dinner at that time.

Our only complaint was the lack of information readily available about getting to the property. When we arrived, after a rather stressful bus ride, local bus ride, and then a difficult walk, we inquired about how to get to the Shinkansen the following day and learned about a shuttle that we wish we had known about sooner.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Tracy

Spectacular, life changing experience. 100000/10

10/10

Exceptional

15 Oct 2024

Scuby

5/5 stars. The staff were incredibly friendly. The rooms and the private onsen in our room was absolutely amazing. I was afraid because my partner and I had tattoos that we would be treated differently, but instead they made us feel welcome and special! I will be definitely be coming back to this place the next time I'm in Japan. Also, the garden was stunning. If you can find the Mt. Fuji viewing gazebo, you can get some really awesome pictures of Mt. Fuji.

Leisure Partner

10/10

Exceptional

08 Oct 2024

Jorge

Everything was AMAZING!!!!!

Leisure Partner

8/10

Excellent

02 Oct 2024

Nathan Alson

A Bit More Traditional Property - The downside is the evenings dinner - it was a step down from the last visit (approx 1 year ago)..!

Leisure Friends

10/10

Exceptional

26 Sep 2024

Bailee

A wonderful experience

10/10

Exceptional

22 Sep 2024

Eroll

Staff was very nice, attentive, and helpful. They even greeted my girlfriend and I at the shuttle entrance. They are also very apologetic that there is a language barrier, although we are the ones who should be apologetic! Loved this stay and will for sure come back.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Travis

Overall, I had a great stay at Fuji-san Onsen Bessho SASA. The room was really nice and the private onsen with a view of Fuji-san was great to relax in. The hotel had plenty to do on the property including Green Tea Ceremony, Taiko drum show and exploring the gardens.

The only negatives were that the room inside was a little bit dated and did have a damp/musty smell inside, which made it hard for me to fall asleep. It is also not very walkable, but that is more of a Fujiyoshida issue so I would recommend renting a car to solve that problem.

Overall I would stay here again. The Washoku dinner was amazing!

Leisure Self

6/10

Pleasant

30 Jul 2024

Carl

Inconsistent service; beautiful decor

Incredibly disappointed to pay $700 for one night and be told by the front desk that I can’t store my luggage with them after checking out. The staffer wasn’t even apologetic about it. This left a bad taste in my mouth since there were no lunch options inside the hotel and my wife and I had to carry our luggage to a nearby restaurant in the rain just to have lunch.

The private bath had no temperature control and was too hot.

On the bright side, the meal service lady was amazing and super friendly, and the taiko drummers were awesome, and bingo was a fun touch. The garden is beautiful and the interior decor is an eclectic feast for the eyes.

Partner

8/10

Excellent

27 Jul 2024

Ritu

This is a lovely property with a great garden and very nice public onsens. Lot of great options for food. A few things to be aware of. It is a bit out of town and while the hotel does provide a free shuttle it cannot be pre booked so you have to call and then wait. From kawaguchiko it can take upto 20 mins or more and then another 20 mins or more to get to the hotel so worth keeping in mind. The hotel itself is a bit dated but the common areas are still very nice and clean. My only complaint is that we booked in the more expensive Bessho SASA rooms. We stayed two nights. These rooms are not at all great value for money. The rooms are small for three people with no place for bags once there is a third bed. No bedside tables (no space). The in room dining meant that the only place where we could keep things needed to be cleared out including moving suitcases out of the way! Rooms are on 4th and 5th floor of 10 floor hotel and while they do have views of mt Fuji the higher up rooms have better views. The private onsen is nice but they have other rooms with private onsen. All of this could still be considered not a huge deal but the worse was that our room had a smell of cigarette smoke coming from the vents. The hotel staff smelled it and apologized and gave us an extra room on the ground floor to sleep in but this is hardly ideal. The next day they moved us and while the smell of smoke was a bit less it was still there. At over $1000 per night for a room, this seems poor value

Leisure

8/10

Excellent

10 Jul 2024

Sydney

Good Stay for our Honeymoon

Wonderful experience and everything was clean and well prepared for us. We’ve been to other ryokans as well and just reviewing our experiences all together, the food could be better and the aspect of celebrating our honeymoon and having it be special could’ve also been nice. For example, other places set up balloons and take pictures of us and give us a small gift when they knew it was our honeymoon and we chose their accommodation. For this place, there was nothing special they did to celebrate our special moment with us.

Partner

10/10

Exceptional

30 Jun 2024

Helen

Nice view of the Fujisan and excellent service

10/10

Exceptional

24 Jun 2024

Qing Xiang

Good

10/10

Exceptional

23 Jun 2024

stephen

Fantastic authentic Japanese experience.

Leisure Family

10/10

Exceptional

11 Jun 2024

Betty

A+ experience. Free yukatas to rent. Breakfast buffet very fresh. Rooms very big. We had the open air onsen which was very hot and nice to soak in at night

Partner

10/10

Exceptional

01 Jun 2024

Susan

We booked this hotel as a rest stop between Tokyo and Kyoto. It exceeded our expectations. The service was impeccable, lots of amenities on site. Dinner and breakfast were great. Felt like like we were at a resort. Highly recommend booking a room with a private onsen, we had one with a view of Mount Fuji and it was serene. I regret not staying here longer.

Leisure Partner

6/10

Pleasant

30 May 2024

Paul

Poor wine selection & grumpy hostile staff

The rooms were great, but you couldn't get a drink after 10 pm.
The staff were always apologetic about everything but never offered a solution, for example the wine list in the dining room was very poor compared to the Wine Tasting Room we paid extra for.
Why have a wine tasting room and not offer the same wines on the menu for dinner.
At times the staff were almost hostile.
The Karaoke rooms were not open despite not being told about it when we booked the hotel..... a big disappointment.
The outdoor swimming pool was filthy, looked like it hadn't been cleaned for months, I know it was outside but it was a beautiful day. Clean it and get a cover, either that or put fish in it.
The gardens were beautiful and well tended.
The Japanese tea Ladies were very kind and attentive.
The stay was ruined by the poor attitude of the manager when complaining about the wine choice and quality of wines available to purchase on the menu. We were made to pay for the sweet wines that were really pudding wines that were sold as dry white.....ridiculous.
They could do a lot better with the right attitude towards their customers. Would I go back.....not sure, many to chose from so probably unlikely.

Partner

10/10

Exceptional

27 May 2024

Patrick

Great location with activities at the hotel. Dinner was included with my package which was a great experience. The staffs were superb.

Leisure Partner

10/10

Exceptional

02 May 2024

Frank

The service at the hotel was beyond expectations. The amenities offered were also very good and made the stay super enjoyable. Would definitely stay here again if I were looking for a ryokan.

Leisure Partner

10/10

Exceptional

27 Apr 2024

ABDULLAH

perfect garden !!

Leisure Partner

10/10

Exceptional

18 Apr 2024

philip

I would go again, the servixe was top of the line!

We had a wonderful stay at this hotel. The service was impecable to the start until the end of the stat! The dinner was great and the amenities and activities were perfect. I would recommend if you want to experience how the boogie people love for one night! I would go again!

Partner

10/10

Exceptional

11 Apr 2024

Delaney

Nicest hotel I’ve ever stayed at. Felt like a princess.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Verified traveler

Wish We’d Stayed Longer

The service was hands-down the best I’ve ever experienced from a hotel. We only stayed one night, but we were still treated well. The lady who served us a traditional Japanese style dinner was very polite and fun. She made us feel at ease. Of course the food tasted phenomenal, especially the Wagyu beef. The Japanese garden is expansive and serene. It even has a foot bath. Both the 10F and the 1F onsens were fantastic. The bedding and pillows were also extremely comfortable. Our room had a private onsen with a view of Fujisan (when the clouds weren’t covering it). I’d say the private onsen was worth it. The staff have varying abilities to speak English, but we had no issues. Solving how to find transportation to the ryokan was a bit difficult for the first time. We took a bus from Tokyo Station, which might be easiest, although you are limited to one checked bag and you need to find the right bus stop. You may want to ship your bags if you have more luggage. If we hadn’t done that, we’d have taken the Fuji Excursion train from Tokyo. Once we made it to Fujisan aka Mt. Fuji Station, though, we simply used the pay phone inside the station to call the hotel to request a pickup shuttle.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2024

Daenielle Marie

Best part of my trip

Me and my partner loved our stay here. It definitely was the star of our Japan trip. From the beginning to end, every single person was so nice and so helpful. Would recommend to anyone and everybody.

Partner

10/10

Exceptional

22 Mar 2024

Alex

This was such a perfect location my only regret was not staying longer. Having a perfect view of Mt Fuji from your bed was life changing. The hospitality we saw while staying will forever be unmatched highly highly recommend staying here if you’re ever near the area.

Leisure Partner

10/10

Exceptional

06 Mar 2024

Eldon

Relaxing

Leisure Partner

10/10

Exceptional

25 Feb 2024

Stephanie

We only stayed at Fujisan Onsen Bessho SASA for one night but wish we were able to stay longer. From the moment we arrived the staff was friendly and attentive and the property is beautiful, with great views of Mount Fuji. There are so many amenities on site and with our private onsen we had the opportunity to slow down and relax, just what we needed after the hustle and bustle in Tokyo. Highly recommend!!

Leisure Partner

10/10

Exceptional

19 Feb 2024

Marion

Amazing!

10/10

Exceptional

31 Dec 2023

Ching Tze Rita

Hotel Staff are enthusiastic, friendly & polite. But Waitress at dinning restaurant kind of green, not experienced enough, most important was lack of knowledge on Japanese wines

Leisure Family

10/10

Exceptional

12 Dec 2023

The staff were super friendly and welcoming. They provided everything you will need and made sure we were given detailed information regarding the amenities that was provided. The food was amazing and the view of Mount Fuji die for! Highly recommend this resort to anyone!

Leisure Friends

10/10

Exceptional

28 Nov 2023

Joseph

Very nice for the experience and views of Fuji

Leisure Partner

10/10

Exceptional

17 Nov 2023

Tucker

BEYOND WORDS

This is by far the best hotel I’ve ever experienced & probably ever will experience in my life. From the property, to the garden, pool, bar, restaurants, AMAZING room, AMAZING staff. Id be honored to stay here again.

HOWEVER, This needs to be said, the address on Hotels.com is incorrect. Idk if this is the hotels fault or the websites fault but make sure you go to the right place. This hotel is located inside the Kaneyamaen hotel building. If you put the address on Hotels.com into google maps it will bring you an hour walk in the wrong direction.

I’ve attached a picture of our view from our room, the breakfast we got at the cafe overlooking the garden, and the free drinks in the lounge right outside our room.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2023

Fiona

Perfect

Leisure Family

10/10

Exceptional

11 Nov 2023

Rebecca

The nicest staff and amazing hospitality. It was an unforgettable experience, thank you! Would definitely stay here again.

Leisure Partner

10/10

Exceptional

27 Oct 2023

Rachel

Beautiful gardens, excellent dinner and breakfast buffet.

10/10

Exceptional

26 Oct 2023

Joanna

Dining is comparable to Michelin 2 or 3 star rating restaurants. Impeccable service and in-house facilities. Will definitely stay here again.

Leisure Partner

10/10

Exceptional

30 Sep 2023

Olivia

Incredibly friendly staff with a lot of activities to participate in on site. Hotel is perfectly tucked away in nature—great escape from the bigger cities.

Leisure Partner

10/10

Exceptional

24 Aug 2023

Yuting

Very high quality of service and the hotel is clean and beautiful

Leisure Partner

10/10

Exceptional

14 Aug 2023

Chrissie

Beautiful gardens in the back; the Onsen was amazing with views of Mount Fuji. Staff was very kind and helpful. Dinner was outstanding with 8 courses. We had a room for 5 with private onsen with a Fuji view and used the 10th floor one as well. Spectacular stay and completely worth the price. Massage chairs are a must do as well as the tea house. Free drinks and snacks in lounge is another plus. Breakfast was a buffet with omelets and Japanese and western breakfast items . They had drum show and piano bar with free drink ticket and they have karaoke rooms that you can rent out . It was far from Kyoto to get there but the hotel helped reserve us a shuttle tour from the Shinkansen station that goes to the mt Fuji museum and it was interesting to learn more about it. Would love to return one day.

Leisure Family

10/10

Exceptional

10 Aug 2023

Jean-Philippe

beautiful garden, staff friendly, gorgeous installation and all around amazing facility, so much to do that you will need a full day just at the facility to explore it all! We will definitely spend more night there next time.

Leisure Friends

10/10

Exceptional

25 Jul 2023

Nicolas

Excellent stay, open air bath in rooms and impeccable service at bessho sasa

Leisure Family

10/10

Exceptional

23 Jul 2023

Johnson

Very nice place to relax and enjoy shows and the view of Mt Fuji!

10/10

Exceptional

20 Jun 2023

Christina

Amazing service, helpful staff and clean amenities.

Leisure Partner

10/10

Exceptional

14 Jun 2023

mark

The service was outstanding, the property gorgeous and the food was excellent. This property is a bucket list ryokan experience. Upgrade to the Beso Sassa level rooms. The private patio with onsen and view of mount Fuji was spectacular. I must go back again in my life.

Leisure Family_with_children

10/10

Exceptional

19 May 2023

Maianh

Japan2023

Absolutely Perfect!! We love everything about the hotel - We love Most all the onsens especially our private onsen.

Thank you ALL the staff
for making our first Japan hotel to be the most pleasant.

Business Family

10/10

Exceptional

12 May 2023

Renee

Beautiful property and very nice staff

Leisure Family

10/10

Exceptional

26 Apr 2023

Jeffery

We stayed in the western style room. The in-room private onsen was beautiful and had a view of Mt Fuji. The hotel is very relaxing with lots of extra amenities for guests of Bessho Sasa to use.

Leisure Partner

10/10

Exceptional

23 Apr 2023

Barbara

Hotel? No. More like an oasis. Loved every minute of our stay. Our attendant guided us to our room, giving us a tour of the amenities as we walked. Our room was stunning. More than enough room for a family of 4. Private Onsen, dining room, sitting room turned second bedroom for my kids plus our bedroom. Each of the two modern queen beds were fitted with silk sheets. Which matched our silk pajamas. Traditional Japanese attire for walking around the hotel and the beautifully manicured gardens. Lucky for us, the clouds parted to give us an amazing view of Mount Fuji from our dining room, Onsen the sitting room and the public rooftop Onsen. Will be back.

Leisure Family

10/10

Exceptional

22 Apr 2023

Gregory

The property gardens and in room dinner was fabulous!

Leisure Partner

10/10

Exceptional

21 Apr 2023

Kimberly

Exceptional experience! We got a room with a private outdoor bath and a view of Mount Fuji and it was amazing. The hotel properly was incredible with the most stunning garden and open-air public baths.

Leisure

10/10

Exceptional

06 Apr 2023

Laura

This was one of the best hotels that we stayed in Japan. It was not cheap but worth the price. The reality was exactly like what they showed in the picture. We got a perfect view of Mt. Fuji from the room patio. The kaiseki meal served in our room was exceptional. The room was so spacious like a house. Bessho SASA is part of Hotel Kaneyamaen and claims the 4th and 5th floor of it. The main hotel has a public onsen facing Mt. Fuji on the 10th floor. They have an app that tells you how crowded is it by the hour. But the open time frame is super short (6-9am for ladies in the morning and 3-6pm for men in the afternoon). Try to check in early (2:30pm) because they also have a complimentary tea experience (tea and pastry included), and a private lounge area that you can get drinks and cookies. The lounge also has a massage chair which is nice. Unfortunately a lot of these great amenities close at 6pm before dinner is served. So if you arrive late, you'll miss out on all these. The breakfast buffet was also very nice. Overall, it was a very pleasant experience and we thoroughly enjoy our stay at Bessho SASA! highly recommended!

Leisure Family

10/10

Exceptional

04 Apr 2023

Liezel Lynn

Was very surprised about this place! The service, staff, amenities, property, and food were great! Mt Fuji was even out! There's a shuttle that takes you to and from the station or even the lake! Our only complaint is that we wish we stayed here longer.

Leisure Partner

10/10

Exceptional

03 Apr 2023

Kevin

This place is a wonderful getaway. Although I do wish that the timing of the areas will remain open a little longer than 6pm or 9pm since most travelers are not aware of the free amenities that are offer there. The meal that comes with the room is to die for. The view is perfect and the atmosphere is great. The breakfast buffet is perfect to end the 1 day getaway.

Leisure Family

10/10

Exceptional

01 Apr 2023

Rajeshwar

Amazing facilty with great views of mount fuji. Well worth the price given all the amenities

Leisure Partner

10/10

Exceptional

31 Mar 2023

Jenny

Maybe my expectations are low. It was my first ryokan/onsen experience. First off, the service was amazing. They were helpful and super nice and catering. The view of my Fuji was beautiful! Of course that depends on weather. This place is expensive but it was very worth it. They give you vouchers for you to redeem. Like, the tea house for tea and snack, then when you officially check in, they ask if you want tea and snack. Also there is a complimentary lounge with basic alcoholic beverages, juices and biscuits. Even at night they have a drum show then a night lounge to get a free cocktail. They guide you to your room and give you a run down on things for when the onsen is open, different areas you can see within the vicinity of the ryokan. The scenery is amazing. There is a map where you can walk around and see. The garden is amazing. Loved our private onsen. And there were free beverages in our room that they told us were free. The breakfast is really delicious. Kaiseki (dinner) we had was so beautiful and intimate. It was a dream staying here. I highly recommend.

Leisure Partner

10/10

Exceptional

31 Mar 2023

Pei Leng

The superb view of Mt Fuji is certainly the key pull factor but it’s really weather dependent.

Staffs were friendly and professional.

10/10

Exceptional

30 Mar 2023

Seth

The staff was extremely helpful and took great care of us. The amenities and services were top class. Best of all, the views were amazing and the in room hot bath was great.

Partner

10/10

Exceptional

30 Mar 2023

RUTH

Everything was great

Leisure

10/10

Exceptional

22 Mar 2023

Diana

Amaaazing from reception to check out. Soo many service staff eager to help and English translation menus and info. Also def come early for all the activities you can partake in! Lounge room with alcohol until 6p, garden with tea, welcome drink, onsens, taiko, bingo, live piano. You are kept busy the whole time til you sleep!

Leisure Partner

8/10

Excellent

19 Mar 2023

Verified traveler

Recommend

Amazing views of Mt Fuji. We enjoyed our stay and the food is fantastic too. had private Onsen so did not make it to Had common one. Room is very clean and well maintained, but some parts of the private Onsen had a bit of mould on the walls and the shower screen needs some descaling (glass has become very spotted).

Friends_and_family Family

6/10

Pleasant

11 Mar 2023

Jennifer

I was here once in 2019 and things are drastically different durin my 2023 stay.

Staff was all young and inexperienced. Lady that led us to the room talked loudly in mandarin, when we do not even speak the language.

The property must have changed ownership.

The food was poorly done, and is not even close to the caliber.

The staff rudely kicked us out of 3rd floor lounge while we were having some tea in the evening. They said it was closed. Seriously if the tea is available for guest to serve themselves, let them. We are not loud nor obnoxious, we were just sitting there sipping on tea due to ingestion from dinner.

Our private onsen in the room was a bit dirty. There was hair on my bed upon arrival. The garden seemed to be expanding so lots of slippery mud.

Business_and_leisure Partner

10/10

Exceptional

28 Feb 2023

Connie

Love this place and enjoyed very much

Leisure Friends

10/10

Exceptional

22 Feb 2023

Manijeh

Amazing onsen in a sweet mountain town. Definitely a bit out of the way of the other Mt. Fuji resorts but I found that perfect as it was lovely and quiet in the best ways. One of the best places I’ve ever stayed!

Leisure Partner