Name: Best Western Plus Airport Hotel Copenhagen
Address: Kastruplundgade, 15, Kastrup, Copenhague, 2770, DK

4/10

Poor

31 Jul 2026

Mary

This was probably the worst western I've ever stayed in.

The room was tiny and the the shower was difficult to use.

There was no tv. There was The only

4/10

Poor

31 Jul 2026

Ghodrat

The remodeled the rooms but they removed TV, coffee maker, water kettle.
Rooms are smaller. We changed the room to an old ones because it had tv , hair dryer and was bigger. I will not go back to that hotel again , outside of the hotel was dirty.

8/10

Excellent

30 Jul 2026

Rachelle

We stayed at the Copenhagen Best Western Plus for one night before our cruise, and it was a great choice. The location was excellent, making it easy to explore the area and get to the cruise terminal.

There were a couple of downsides. We missed having a TV in the room, and the bed for the third person wasn’t very comfortable. However, for a short stay, the hotel was clean, convenient, and the location really made up for those shortcomings. We’d definitely consider staying here again before another cruise.

Friends

2/10

Poor

28 Jul 2026

Steven

The shower door was installed backward so that made it literally impossible to enter. The bed was medieval- a wooden plank with very minimal padding. Drug dealers loitering.
A joke of a hotel.

6/10

Pleasant

19 Jul 2026

Cindy

I didn't like being woken up at 2:30 in the morning by someone yelling obscenities and throwing objects in the room. I did like the east access to the airport and nice neighborhood.

Self

2/10

Poor

18 Jul 2026

Edward

No air conditioning during the summer made it impossible to sleep. I would rate it a zero.

4/10

Poor

16 Jul 2026

Nicholas

The hotel room had no air conditioning nor any television in the rooms. There was a heat wave during our stay and it was quite uncomfortable to sleep. The window only opened slightly. Also the hotel advertised an airport shuttle but did not actually offer the service.

Family_with_children

6/10

Pleasant

13 Jul 2026

Vivian

Very basic

Self

4/10

Poor

12 Jul 2026

Wouroud

The poor quality of furniture (bed, pillows) & the bathroom has issues.
No telephone in the room, if you need someone, you to walk to reception.
The only thing was Google is the breakfast

Friends

10/10

Exceptional

07 Jul 2026

Lukas

Cleaner than expected! Perfect not only for a quick stay. I'd consider it for longer stays too. Spacious rooms and easy access from airport. Just a station away.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Ethan

Room was perfectly acceptable for a one night stay during a long layover at CPH. Breakfast was great.

Self

2/10

Poor

05 Jul 2026

William

Will never book here again.

Self

4/10

Poor

26 Jun 2026

Heliodor

No AC while undergoing renovations and it's the middle of summer. But they can't bother to let you know when you book the room. They just tell people that they didn't advertise AC, so it's on you to read the fineprint.

Partner

6/10

Pleasant

25 Jun 2026

Heidi

No free coffee. Wanted to rent bikes for 2 hours but a daily rate was the only option. Nice location to the airport, 280 US dollars was expensive without breakfast and coffee was an additional cost in the lobby.

Partner

2/10

Poor

25 Jun 2026

David

Our room was 90 degrees when we checked in a 11:45 PM. No air conditioning in any of the rooms. Had to sleep with a large window open. I was able to get a small fan.
It looked the the rooms had just been painted and new carpet so they are trying but the smell from new paint and new carpeting was unpleasant.
Staff did all they could and I’m sure in time it will be good. Don’t go during a heat wave.

Partner

2/10

Poor

24 Jun 2026

Shane

Photos and price isn't reflected in the room standard. Won't stay here again.

Self

8/10

Excellent

23 Jun 2026

Janelle

15-20 minute walk to the airport

Family

2/10

Poor

19 Jun 2026

Kim

Location a little sketchy.

My room looked freshly remodeled, nice and clean.

Unfortunately, their new policy for newly renovated rooms came with the consequence of NO TELEVISION or phone to be able to call the front desk.
Room smelled like a chemical was used, which caused us to have terrible headaches and itchy eyes. Room did not have AC.

We could not stay, so we never experienced breakfast.

Partner

6/10

Pleasant

19 Jun 2026

Declan

The staff in the hotel were excellent. However there was not many of them so they were having to deal with a lot of tasks.

Self

10/10

Exceptional

14 Jun 2026

KWAN FONG

the breakfast is hot and

Business Family

6/10

Pleasant

14 Jun 2026

Linda

The hotel is still partly under construction but our room was finished! It was very basic! We had no tv, no phone, and very little in the room at all. It was definitely clean and fine for a one night stay near the airport. We felt it was expensive! They did have an included breakfast but we had to leave for the airport at 5:50 am so we were not able to eat the breakfast.

Partner

8/10

Excellent

12 Jun 2026

Wendy

Location is so so. Hotel seems to be in the middle of renovations. Walk to the metro was easy and the room was large. Next time will most likely spend more to be at the Clarion at the airport and avoid rolling my luggage on cobblestone, but it's fine for a night before or after a flight

Self

6/10

Pleasant

12 Jun 2026

Glen

The hotel is in need of an update

Self

2/10

Poor

09 Jun 2026

Marcin

It is an extremely worn down hotel. The room was very warm and the bathroom worn down. You can find better place to stay in the same price range.

Partner

10/10

Exceptional

08 Jun 2026

Shannon

Hotel was clean. The staff gave vouchers of 75 dkk to compensate for any noise because they were doing construction.
We were very pleased with the service at this hotel. We would definitely book here again.

Family

10/10

Exceptional

08 Jun 2026

Penni

Very clean. Very nice staff.

Partner

2/10

Poor

31 May 2026

Kenneth

One of THEE worst hotel rooms I have ever stayed in. On my deathbed they'll ask me my greatest regret and I'll say staying a night at The Best Western Plus in Copenhagen, Denmark. There was no climate control in room. I could not cool it down if I wanted to. There was no refrigerator in the room which I NEEDED to keep my insulin cool I had to keep getting ice from the front desk staff. There were like 23 TV channels all in Dutch which I could not speak. Two of the lamp light bulbs were burned out. There was a shoe box size closet to put things away. The mattress was really thin sitting on a springy box mattress. The hotel was no where near any bar/nightlife. I will say the food in the restaurant was very good but there was no free breakfast for paying guests. My advice anyone looking to stay in Copenhagen avoid this hotel like a case of the Clap.

Self

6/10

Pleasant

31 May 2026

Kirk

Under renovation. Staff was polite and helpful. But Room have no capability for usb etc. except it will be better when Reno’s are completed

2/10

Poor

29 May 2026

Joel

Don't stay here. It's called an airport hotel, but it's far from the airport and transportation to and from the hotel is difficult / expensive. It's a loud neighborhood, there's no AC, tiny bathrooms and uncomfortable matresses. The front desk is unfriendly. The adjacent restaurant was OK but expensive.

Can you call yourself an airport hotel when you're a $30 cab ride from the airport?

Self

2/10

Poor

28 May 2026

Tom,

This best Western is the absolute worst I’ve ever stayed at first of all it’s under renovations and ripping up carpet in the main entrance, and the rooms are just garbage paint coming off the walls and sills. Someone had thrown an egg on the window that was not cleaned off the beds just like sleeping in a hammock with coils sticking in your back horrible would not recommend this to my worst enemy. Do not stay there.

Partner

6/10

Pleasant

26 May 2026

Jelisa

The room was great for the few hours we were there between a layover. The

4/10

Poor

26 May 2026

nataly

The staff were absolutely great but they are currently renovating the hotel which I wish I knew prior. They stated that they start construction at 9am but we were woken up at 6am by loud bangs. It was more than frustrating. The hotel also seems very outdated and the beds were very uncomfortable. For the price I wouldve stayed elsewhere. I will not be back.

Family_with_children

6/10

Pleasant

24 May 2026

Paul

I probably should not give a review, because the hotel was undergoing renovations at the time. Very noisy. Noise began at about 7 AM. The staff gave me two free beers, free coffee and a set of earplugs. Thanks, but I'd rather pay less for the room.

Still. I'd return. Great location and once the renovations are done it will be even nicer. I imagine they'll raise the price even more though.

Self

6/10

Pleasant

24 May 2026

Dawn

Bathroom had a bad smell and in need of renovation. Bed was springy and carpet worn out and dingy in hallways and room. Breakfast was great though

Family_with_children

10/10

Exceptional

13 May 2026

Carol

Easy access to airport. Dining immediately in area. Excellent stay. Would recommend.
Hotel personnel were friendly and helpful. Room was comfortable and clean.

Partner

8/10

Excellent

09 May 2026

Donna Kim

Excellent, helpful staff at an older hotel that is comfortable, but shows its age.

Friends_and_family Family

2/10

Poor

06 May 2026

Sophie

Very poor standard in the room, felt unclean and really unkempt.

8/10

Excellent

04 May 2026

David

Our room was dated but functional. Renovations were in progress at the time of our stay in May 2026.

Partner

6/10

Pleasant

04 May 2026

Benjamin

This is a simple hotel that isn't meant to be used for long stays. It's perfectly fine for 1 or 2 nights but I wouldn't see any reason to stay longer. On the good side, staff was really nice and it has everything you need but nothing more. It is old and very basic so just know what you're getting and if you need a quick night stay before a flight this is a good option.

Self

6/10

Pleasant

28 Apr 2026

Ross

Hotel is tired and outdated

8/10

Excellent

13 Apr 2026

Ekaterina

Excellent

Family

10/10

Exceptional

22 Mar 2026

Chancelvie

Dff

Friends

4/10

Poor

19 Mar 2026

Trish

The staff was not accommodating. Something as simple as giving the WiFi information he was annoyed with giving. The bathroom or room was not clean, the bed was VERY uncomfortable and for a while before falling asleep we really felt like we were being bitten by bugs. But, I think it was just because of how dirty the room was we had a fear that there would be bed bugs as well.

Partner

4/10

Poor

16 Mar 2026

Michelangelo

Lobby and breakfast ok, hotel needs renovations and new mattresses, the beds are box springs with a mattress topping. Very unconfortable.

Partner

6/10

Pleasant

16 Mar 2026

Craig

Convenient location and amenities. Hotel needs upgrading but under renovation now. Good value for money. Superior rooms are nice and big with big bathrooms.

Friends

6/10

Pleasant

16 Mar 2026

Jaclyn

The hotel was under renovation so it was messy. Many areas need upgrading but seems like that’s what is being done. Rooms were nice and big and the renovated ones were very nice. Bathrooms for the superior rooms were so big! Lots of convenient restaurants, grocery and stores close by. Restaurant in the hotel was very good but the breakfast buffet was basic. Great convenient location and good value for the price.

Friends

6/10

Pleasant

04 Mar 2026

Zhong

The hallway smelled terrible, and the room smelled bad too, but thankfully the bedding was clean.

Family

10/10

Exceptional

02 Mar 2026

LUCIA

Room spotless!!!
Great customer service

Friends_and_family Family

2/10

Poor

24 Feb 2026

MARC

It was run down and felt like a migrant hotel. Regret not paying the extra and staying at the airport. Hey ho, we live and we learn

6/10

Pleasant

09 Feb 2026

Ranit

Average looking rooms. There was a restaurant in the building but on the day they had to provide rooms for people whose flight got cancelled and they were provided with meal vouchers too so the restaurant was very busy and there was only one person who seemed to be a incharge of everything. We ended up going to a nice Chinese restaurant opposite the hotel.

Partner

10/10

Exceptional

29 Jan 2026

Paul

The staff were great but the hotel rooms are so outdated it needs a lot of tlc

2/10

Poor

23 Jan 2026

Danielle

This hotel really needs to be completely updated.

Self

2/10

Poor

19 Jan 2026

Ekaterina

Dirty, cold, and no amenities like shampoo or conditioner.

Leisure Family

6/10

Pleasant

17 Jan 2026

Indra

They are doing construction so its quite noisy. They also gave us a room next to a machine room that noisy mechanical noises all yhe time. Also, there used to be better breakfast with a waffle maker and that is gone, unfortunately.

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Nathan

Bit dirty and they had builders using hammer drills in the morning but was ok, was ok value for money for Denmark but still felt expensive

8/10

Excellent

13 Jan 2026

Maria

A little run downbut great location.

Friends_and_family Family

6/10

Pleasant

10 Jan 2026

Mr Brian D

Yes

Friends_and_family Family

2/10

Poor

04 Jan 2026

Gabriela.

It was the worst experience I’ve ever had.
I would never go back. Not heating. Room smell so bad like body odor. Mattress like a dog bed and I’m
not picky about it. I travel a lot. The smell in the room. People should shower often and room ventilated. Restaurant expensive. Chinese place crossing street awesome.

Leisure Self

6/10

Pleasant

06 Dec 2025

A

Very tired

8/10

Excellent

05 Dec 2025

Brandon

Friendly staff. Close to the airport.

Self

6/10

Pleasant

03 Dec 2025

Dejan

Room,and conditions in general

Business

4/10

Poor

29 Nov 2025

Zaino

remind me a motel six cheap beds no electric to charge my phone next to my bed small bath overall it didn’t worth it and he’s not close to the airport. He’s not walkable at all. This is totally misleading. I have to take Uber. It just cost me $18 each way my recommendation to Boegle CPH more spacious like a sweet, much much more better value almost 1/3 and the same Neighbourhood

Leisure Self

2/10

Poor

22 Nov 2025

Tuan

Room by elevator and very lousy to sleep

Self

2/10

Poor

16 Nov 2025

Vasco SAS

Waited two hours to get checked in and in my room very disappointing after a long flight

Business

6/10

Pleasant

13 Nov 2025

Lilibeth

Needs to have a shamppo,conditioner and body wash in the shower room.
Needs a complementary water inside the room.

8/10

Excellent

12 Nov 2025

Haraldur

Slow service and decent breakfast.

6/10

Pleasant

06 Nov 2025

Kirsten

The room was fine (small like at many European hotels). Bed was comfortable sheets clean.
There was only decaf coffee in the room :(
Walking distance to/from CPH Airport. No shuttle.

6/10

Pleasant

01 Nov 2025

Shauna or Paul

Fifth floor had terrible WiFi- nasty carpets
Comfy and clean beds I just can’t get over the stains all over the carpets

Leisure Family

4/10

Poor

28 Oct 2025

Marsha

Old and needs updating

Friends_and_family Friends

4/10

Poor

27 Oct 2025

Nadeem

Worst bed ever. Mattress was so thin like the ones on a sofa bed. Will never go to this propert again

6/10

Pleasant

24 Oct 2025

Robert

NA

Partner

4/10

Poor

22 Oct 2025

Lori

Appearance of lobby was nice, but our room looked like someone was killed in there ie: bleach stained carpet that covered one third the floor. Broken and cracked tiles in bathroom, and a black bug ran across our bare feet! No screens in windows, no AC, only a small noisy fan in the room. I was disappointed in Best Western’s quality verses the high cost of the room. Not used to being charged for coffee cups for the lobby coffee either.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Eva

Front desk person was amazing.

Leisure

8/10

Excellent

18 Oct 2025

Russ

Great service for late arrival and early departure. Since the hotel is close to the airport, an early hot breakfast is edsential, and for a moderate price.

Business

6/10

Pleasant

17 Oct 2025

Matthew

I have stayed here before, so knew what to expect. Check in was a nightmare, as a flight had been cancelled and they were checking in airline passengers with one agent. After an hour someone else came, and asked guests not on the cancelled flight to check in separately.
On check in not told about having to request room servicing daily, so after day one my room was not serviced.
Bed was OK, but could do with new pillows and more of them. bathrooms clean but showing their age. For example soap dispenser was broken in the shower.
Bins emptied early in the morning so no chance of a lie in. I did not have breakfast but bought pastries in the supermarket under the hotel.
It was OK for the purpose of my visit, but maybe not for a long stay, i was only there 2 nights. very close to airport a 10 minute walk, so no taxi needed.

Business

6/10

Pleasant

12 Oct 2025

Gaston

Chambre propre sans plus. Tapis 😝

10/10

Exceptional

12 Oct 2025

Amr

Could be better Restaurant staff is very rude

Business Self

8/10

Excellent

11 Oct 2025

douglas

Was a short walk to the Metro to go to city center as well as the airport. The onsite restaurant was good as well as the extensive breakfast buffet. Desk staff was great

Business_and_leisure

4/10

Poor

10 Oct 2025

Norabel

The building is old, the hall way something smell.very poor facilities .

8/10

Excellent

27 Sep 2025

Crystal

Nice location. Very small room!

Leisure Partner

10/10

Exceptional

26 Sep 2025

Boris

Great place to spend a week

Partner

2/10

Poor

25 Sep 2025

ILA

The carpet in the room smelled terrible. I couldn’t sleep because of it. Everything was outdated and old. For the price that was charged, I could have got a nicer place for much cheaper. Never staying there again

4/10

Poor

24 Sep 2025

camilla

Not a great place

Very run down.

Partner

6/10

Pleasant

23 Sep 2025

Nancy

This hotel served its purpose: we needed a place to sleep during our layover in CPH. It was an older property and the towels were small and thin, but it was suitable for our short stay and definitely a better deal than some of the other places ($200 vs. $700) that we had to choose from.

6/10

Pleasant

22 Sep 2025

Robert

Very dated and our room was run down.

Leisure Partner

4/10

Poor

18 Sep 2025

Brandy

It was good for a one night layover flight; however, would not stay for more than one night.

Self

4/10

Poor

18 Sep 2025

Martyn

Not great hotel

Very dated Hotel awful bathroom and the hotel room itself was generally very poor and needed refurbishment. I would not stay here again

Business

4/10

Poor

12 Sep 2025

alphonse

Nothing to say

Leisure Self

6/10

Pleasant

05 Sep 2025

Parisa

I traveled to Denmark and at the beginning of my stay I was at Phoenix Hotel which was in great location, clean and historic but super expensive, not worth the price we paid to be close to tourist attraction. I would not repeat that mistake again. The Best Western hotel gave us a huge room, twice as big as Executive double room in Phoenix which was their largest room there. The view was awesome form our room, bed was comfortable but attention to details were missing. Stains on the sofa and armchair was very obvious and bothersome. The door lock chain was broken and the coffee machine water container was left in the bathroom dirty. So I did not use their coffee at all. However Staff were friendly and nice. We did not use the breakfast, but the room they served it, was very nice too. The best part about this hotel is its proximity to multiple restaurants, (The hotel has its own restaurant too), a reasonably price grocery store had everything you needed, a short walk to metro and one station away from airport. We literally walked to the metro with our large suitcases, got tickets , and went to airport in 5 minutes. I would choose this hotel again to save money, get a massive room and be close to metro. But I hope they step up in their cleaning of the furniture upholstery inside the rooms, the coffee machine. and fix the stuff before admitting their guests into the room. I did not get this hotel a 4 or 5 star because I have OCD and cleanness is very important to me.

Leisure Partner

4/10

Poor

28 Aug 2025

Dwayne

Internet was awful, 20 min walk to airport. Low staff so long lines to check in and you pay for everything, coffee, breakfast no shuttle to airport. This should not be considered an on airport hotel. I would not recommend.

Leisure Family

10/10

Exceptional

21 Aug 2025

Kevin

The location of the hotel is great, about 10 minutes walk from Katsrup metro station. Also it is next to the grocer store Netto. Pretty convenient.

Leisure Self

4/10

Poor

15 Aug 2025

Erik

Dirty. Stains everywhere, on the walls, lamps, and floor. Bed felt like it was from the 70's.

Website said they had an airport shuttle, but they did not. How can you have an airport hotel without a shuttle?

Better than staying on the airport floor...but not much.

Leisure Family

4/10

Poor

10 Aug 2025

KAYVAN

Don't recommend it.

Extremely poor condition. Carpet smelled very bad.

Business

4/10

Poor

04 Aug 2025

Verified traveler

No air con - too hot - too noisy - not clean - bathroom flooded - lamp didn’t work in room. Wouldn’t stay here again. Bar area was nice. Service was good.

Self

10/10

Exceptional

02 Aug 2025

Kanwal

Clean and great location

10/10

Exceptional

02 Aug 2025

SHANE

Everything we needed. We couldn’t figure out if there was an airport shuttle, but other than that it’s a great stay close to the airport. As others have said, they have a surprisingly bountiful breakfast buffet that is worth price.

Leisure Family

8/10

Excellent

31 Jul 2025

Pernille

There were no airport shuttle even though it was an airport hotel. A bit dirty (stains on carpet) and the ac was making noises. The man in the reception was extremely kind and helpful

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Nancy

did not like the bathroom. Was way too small. But only used it as an overnight before catching a flight. Front desk personnel were very nice.

2/10

Poor

28 Jul 2025

Andrew

Absolute garbage. Flies all over the room. Filthy.

Leisure

8/10

Excellent

20 Jul 2025

Teresa

This hotel was reasonably priced and only a short cab ride from the airport. Supposedly it is a walkable distance, about a mile from the airport, but it was raining and dark and I had a big suitcase to lug. The room was perfectly adequate, though the facilities seem a tad run down.
Definitely get the breakfast buffet. It was amazing!

Business Self