Name: Marriott Hotel Copenhagen
Address: Kalvebod Brygge, 5, Copenhagen, 1560, DK

4/10

Poor

31 Jul 2026

Thomas

1) The shower/bath was covered in Mildew and felt dirty to use.
2) The door to the room did not fit. We had to pull hard to close and really shoulder push to open the door. Twice my wife couldnt get in because the door was to stiff.
3) We had our evening meal in teh restuarant and were not impressed.
a) The hotel makes a thing about the water being the cleanest around in the rooms, yet we were not offered cold tap water with our meal. All normal hotels we have been too usually offer cold water with our meal.
b) We normally expect a complimentary Bread Roll with our meal too and did not get one.
c) Noone came to check onif we were enjoying our meal, and we gave up waiting for desert.
All in all not up to standard for a supposidly 5 Start Hotel.

The only good thing about the Hotel was its Picturesque location.

10/10

Exceptional

30 Jul 2026

Wallace

Great Location. Attractive property. Very nice staff. Reasonably priced. Comfortable room.

8/10

Excellent

30 Jul 2026

Angela Maria

Great Breakfast

4/10

Poor

26 Jul 2026

Segalit

First of all, check-in is at 4 PM. We get to the hotel at 9:30. We come back at almost 4 to have to stand on a huge line again to get our keys. Then we proceed to a room that smells of smoke where we couldn’t breathe. had to wait another half an hour to change rooms and wait for them to come bring us new keys about 45 minutes total then we get to the new room and before bed realized that the AC is not working so we slept in a very hot room.
Thank goodness it was only one night and the bathrooms and the lobby were also very unclean.

10/10

Exceptional

24 Jul 2026

kenneth

Terrific breakfast. very convenient location

Family

2/10

Poor

23 Jul 2026

jumaa

I stayed for 10 days and every day the room was worse than the other day they don’t clean well and the bed are not fixed well which also i have a baby crib they don’t fix it ever.

10/10

Exceptional

22 Jul 2026

arnaldo

Property is great 👍

Partner

4/10

Poor

19 Jul 2026

Matthew

This hotel is getting very tired. Stayed at a far nicer hotel before our cruise for the same money. Location only upside.

Partner

10/10

Exceptional

17 Jul 2026

Pavel

Excellent location, very nice views.
Staff extremely helpful and skilled.

Breakfast room very small, air condition not working properly and very limited space outside. Also à la carte eggs would be great.

However: Highly recommend this hotel.

Partner

8/10

Excellent

14 Jul 2026

Deborah

Check in was a bit difficult as both bell men decided to take their break together leaving no one to assist with luggage. We needed help but none was available. Front desk staff was helpful. Room was very nice. Clean, spacious. Kettle and coffee and tea for making. Several days water was provided but not everyday. Paid for a club lounge room. Mixed reviews about it. All self serve. Buffet style. Typical breakfast everyday. Always the same. Soft drinks and coffee available all day. Good variety. Hors d’oevres okay. Not much taste. Wine and beer good. Same offerings on a three day rotation. Not sure it is worth the money.

Partner

4/10

Poor

13 Jul 2026

frederick

Largely a disappointing stay. As a Marriott Bonvoy member I would choose to stay at a more local boutique hotel in Copenhagen next time. This trip was planned several months out with a family of five and two rooms reserved. Email was sent several months ago asking for rooms to be close together. When we arrived at 2 PM I was told the rooms would be close to each other but we could not check in till 4 PM. At 4 PM they put us in separate rooms on several floors apart. The lady was very nonchalant and told me there was nothing she could do until I raised hell and asked to speak to the manager. They then corrected their mistake.

The elevators are a complete nightmare. You can spend up to 10 to 15 minutes, waiting to go up or down during peak times.

Interior is very well kept and clean with beautiful views. The breakfast itself was very good

Not a horrible hotel, but the only reason I stayed here is because we are Marriott Bonvoy members, but my advice to those going for future trips is to stay at a local boutique hotel because I do not think they really care about their customers at this particular Marriott

Family_with_children

6/10

Pleasant

12 Jul 2026

Erica

The location is the best part of the property- it is not well maintained. Our room was not properly cleaned - the shower has mold, gum was behind the chair and the wallpaper was smeared with something. The elevators were also very slow in the morning with an average wait time of 15 minutes or more. The staff also seemed overwhelmed at the cafe with service very slow and tables rarely cleaned.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Michaela

Spacious room, ideal location for transit (bus, train and walking).

Partner

10/10

Exceptional

05 Jul 2026

John

Great staff, large elegant rooms, and a super-convenient. This Marriott is right on a waterfront and only a half mile to Tivoli and the main Copenhagen train station. The concierge people were very helpful.

The breakfast buffet is a bit expensive but quite extensive and worth every penny.

Self

10/10

Exceptional

04 Jul 2026

Teresa

The hotel was right on the waterway. My husband enjoyed a dip in the ocean from the swimming platform right outside the hotel. It is a stop for the Hop-On Hop-Off bus, making it easy to site see. Shopping, walking, biking and swimming are all available in close proximity.
The food in the restaurant was excellent and the staff were friendly.

Friends

8/10

Excellent

29 Jun 2026

Felix

This is a wonderful Mariott with large comfortable rooms, a fantastic waterside location, and all sorts of conveniences. The biggest one being the waterside bar. We wanted to relax every night at that outside bar as it was the highlight of a very nice hotel.

But there's some negatives. They don't have enough staff - check in took twenty minutes and as far as I could tell this was constant - there was always a line. The concierge was there sporadically so it wasn't super easy to ask questions either.

Also, partway through the trip the outside bar was closed for a private event. I paid full price for the hotel and I find it frustrating to miss out on the best thing the hotel offers.

Finally, the elevator rush in the morning is real. Some people were waiting 10+ minutes to get a non-full elevator. This could be fixed by allowing a non-emergency exit stairway access but I didn't see that.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Mazin

Everything was great

10/10

Exceptional

28 Jun 2026

GRETCHEN

Situated right on the canal- we went swimming in the am!

Family

8/10

Excellent

28 Jun 2026

Elizabeth

Got in late and although the staff was nice they indicated the kitchen was closed despite the signs that indicated there was 24 hour room service. Also toilets didn’t flush easily or well

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Vikram

Such a wonderful hotel on the water in Copenhagen. On the stop for the tourist buses. Near the Central train station. Convenient to many of the attractions. Just a wonderful place to stay. Splurge for a room with a water view. The huge windows make it worth it.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

sujata

Advertised as 5 star hotel but it is more like 4 stars

10/10

Exceptional

22 Jun 2026

Samantha

Dream location, top tier staff and amenities, incredibly spacious rooms, comfortable bed, bedding, and wonderful size bathroom! Would recommend in a heartbeat! Easy walk to the train station, restaurants, the danish royal theater, the canals, boat rides etc. Attended a conference near Tivoli Gardens and it was an easy walk to and from.

Partner

10/10

Exceptional

21 Jun 2026

Xitij

Great property - great location - probably the best place to stay during summer months

They also have a great restaurant,

Family_with_children

8/10

Excellent

19 Jun 2026

Omar

Clean room, helpful staff, dated property

Family

2/10

Poor

15 Jun 2026

Edward

Sheets smelled terrible. there was no room service. it was unavailable. after traveling for 24hrs to arrive to no room service and smelly sheets was literally the worst!!!
Would not recommend this particular Marriott.

10/10

Exceptional

15 Jun 2026

Elvira

The hotel is in a great area and is quite beautiful. Staff is friendly & helpful. Twenty minute walk to city center makes it convenient.

Family

8/10

Excellent

09 Jun 2026

marianna

Breakfast was good but the dinner……. Was not great.

Partner

10/10

Exceptional

07 Jun 2026

Andrea

Beautiful lobby, great location by water. Loved the cozy blankets on patio to see the view.

Family_with_children

10/10

Exceptional

02 Jun 2026

Juliann

Helpful staff, beautiful hotel and ground floor with a view of the river. The rooms were clean and had good airflow.

Family

10/10

Exceptional

27 May 2026

Deborah

Everything was as you would hope and expect. The location on the water is delightful. Food and service were great. It was difficult getting a taxis as there was a lot of confusion between, hired cars and taxi’s with no one from the hotel “directing traffic” but otherwise no complaints

Partner

10/10

Exceptional

25 May 2026

Anna

Great hotel, everything well done and the staff is very helpful if you need anything. Quiet spacious rooms, nice location, would reccomended.

Partner

10/10

Exceptional

11 May 2026

YVONNE

Room nice and wide but the thing is it a little bit loud when the other room will open their doom

Friends

10/10

Exceptional

01 May 2026

Io

Clean and spacious room.

10/10

Exceptional

20 Apr 2026

Eilidh

Q

Family_with_children

10/10

Exceptional

08 Apr 2026

marie

Great place to stay. The staff was very accommodating. The sauna and the steam room is a bonus. Breakfast was delicious.

Friends

10/10

Exceptional

03 Apr 2026

Gareth

Nice warm, clean hotel with friendly staff.
Breakfast was excellent and an outside swim is a must for all visitors. X

10/10

Exceptional

02 Apr 2026

Damian

Get water view well worth it

Family_with_children

10/10

Exceptional

02 Apr 2026

Cynthia

Clean, excellent breakfast, great location near central station and Tivoli gardens. I would stay here again.

Family_with_children

10/10

Exceptional

31 Mar 2026

Prabal

Clean room

Family_with_children

10/10

Exceptional

24 Mar 2026

Herbert

Great hotel. Exceptional customer service.

10/10

Exceptional

01 Mar 2026

Carla

Very nice view and ameties

Self

10/10

Exceptional

26 Feb 2026

Christina

Staff amazing, location and ambiance fantastic.

10/10

Exceptional

21 Feb 2026

Eric

Our excellent experience started at checkin. My family and I were warmly welcomed and checked in. The hotel location and main entry is expansive and relaxing. Arriving at the Copenhagen Marriott was a welcome relief after staying at an older hotel in London. Everything was fresh,new and upscale. The rooms were perfect for a family of 5, comfortable beds and great city view. The location was perfect for seeing Copenhagen - close to train and Metro stations.

8/10

Excellent

02 Feb 2026

Richard

Everything was good as expected from a US hotel chain. Bathtub is small and high so be careful.

10/10

Exceptional

26 Jan 2026

Malekkal

Rooms were clean and kept clean
A very good location

Leisure Family

10/10

Exceptional

25 Jan 2026

Scott

Nice bar

2/10

Poor

18 Jan 2026

Kailesh

Not great, water in the shower was only luke warm and breakfast this morning was made to rush. Staff were ushering guests and said we needed to leave the restaurant for 10.30 as they had an event! Poor customer service not what I expect from Marriot

Leisure Family

6/10

Pleasant

04 Jan 2026

Cornel

Very expensive for what they offer, similar with basic hotel, not like usual Marriott standards, very disappointing

Leisure Family

10/10

Exceptional

04 Jan 2026

Shalini

Great service

10/10

Exceptional

03 Jan 2026

yaremis

The room was nice and it has a beautiful view. The person at the front desk at the check in was very nice and friendly. Thank you

Leisure Family_with_children

6/10

Pleasant

02 Jan 2026

Kyaw

The room was clean and comfortable

10/10

Exceptional

27 Dec 2025

Christopher

Absolutely fantastic! Staff were brilliant, room was amazing and spacious. Would definitely visit again

Friends_and_family Family

8/10

Excellent

26 Dec 2025

kirti

Room was clean and spacious. However, rooms require modernisation.

Leisure Family

6/10

Pleasant

19 Dec 2025

carlos

Bathrooms do not have a vent. Hotel food and drinks are extremely expensive

Leisure Family

10/10

Exceptional

13 Dec 2025

Patricia

Very friendly and helpful staff. Spacious and clean room

Self

10/10

Exceptional

30 Nov 2025

Karen

Pristne and of highest quality.

8/10

Excellent

30 Nov 2025

Maryann

Good hotel. Nice restaurant and bar areas.

Breakfast was decent the scrambled eggs to runny and the bacon way under cooked. But lots of variety to pick from.

Room was decent. Smaller than a normal double bed room. But good size for Europe.

Good bathroom and shower.
Our bathroom sink had a leak so other than it was useable. We just wrapped tissue around the bottom to keep water from getting everywhere.

Nice gym and sauna
I’d stay again

10/10

Exceptional

29 Nov 2025

Lesley

Clean, large room. Excellent location right on the harbor

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Boris

Great room , and amazing Hotel & Staff

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Michael

Great location and friendly staff!

8/10

Excellent

09 Nov 2025

Jose

It is a four stars indeed! The room was cold and the temperature control was not working properly!

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Augusto

Upon arriving until leaving two days later everything was superb.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

CHEOK KHENG

The hotel sits facing the beautiful canal

Leisure Family

10/10

Exceptional

04 Nov 2025

Antonio

ddddd

6/10

Pleasant

01 Nov 2025

Daovieng

2 of us but only 1 gown & 1 pairs of slippers were provided.
Dirty cups were left in the room without ever being cleaned, 3 days!
Linen trolley left in front of our room most of the stay!
Restaurant staff refused to let us sit in the boot seats and breakfast table we wish to sit on! Restaurant was half empty!
Breakfast for last day were not packed for early morning departure as requested (very poor service)
A friendly smile was hard to find with service staff!

Partner

10/10

Exceptional

29 Oct 2025

Julia

Breakfast buffet included variety of selections

Business

10/10

Exceptional

27 Oct 2025

Kushal

Very clean and nice property

8/10

Excellent

14 Oct 2025

FATIMA

Clean room, warm staff, beautiful views of the river and walking distance to places of interest! Enjoyed my stay!

Business Self

6/10

Pleasant

11 Oct 2025

Ahmad

70’s fixtures, rooms are old, toilet does not flush. Very slow service.

Business_and_leisure Family

6/10

Pleasant

09 Oct 2025

SANDINO

Staff not friendly.
Room toilets not working properly.

Leisure Friends

4/10

Poor

09 Oct 2025

jose

Get better customer services oriented staffing

Leisure Friends

6/10

Pleasant

09 Oct 2025

Gina

The area is good and the rooms spacious. But the staff is not welcoming

Leisure Friends

8/10

Excellent

29 Sep 2025

manohar

Very convenient to all attraction that we neede to visit and stuff was very helpful

Leisure Family

10/10

Exceptional

27 Sep 2025

Countee

The bar, restaurant and cleaning staff was excellent, the bar staff ensured I learned about some of the local things to do while Efi at breakfast was friendly and welcoming and to the the cleaning staff - Sandra always made sure my room was immaculate. Thank you and see you again next time I am in Copenhagen.

Business_and_leisure Partner

8/10

Excellent

07 Sep 2025

Verified traveler

Good conference or business hotel

Great stay. Good location if you like to swim or run though it’s far from central attractions by comparison. Overall the stay was fine but I did notice the spa area wasn’t well cleaned or maintained (often flooded) and there was poor security (when I asked for a new key twice no one checked my ID). F&B is fine and reliable but not very inventive or Danish. Coffee in lobby was often cold and guests should be given access to the espresso machine / not have to pay for it.

Bikes are convenient but very overpriced. Many conferences and things happen there so lobby is often busy.

Business

10/10

Exceptional

06 Sep 2025

Verified traveler

Very good

Amazing location, very comfortable bed, and service is extremely good as the staff is polite, professional & helpful. Also hotel has an amazing lobby with nice view. Only thing is that the condition can be better as the building is quite old, still well maintained though.

Partner

8/10

Excellent

05 Sep 2025

Janet

Very comfortable

Room looked bland and unexceptional on entering but actually it was spacious and comfortable. The bed was very good and the pillows divine. Bathroom dated but functional. Great view of the water and the canoeists/swimmers.

Partner

8/10

Excellent

01 Sep 2025

Scott

Great location. Would prefer a microwave in the room.

Leisure Family

8/10

Excellent

31 Aug 2025

Gale

First morning I some to a gurgling toilet and a bowl full of someone else's \"waste.\" Staff cleaned it promptly but every morning it gurgled again although it just made the water drain slowly or sometimes water came up through the sink drain. However, for the price, I should have plumbing that works.

Business_and_leisure Friends

10/10

Exceptional

31 Aug 2025

Qiru

Good view but bit expensive

Leisure Family

10/10

Exceptional

25 Aug 2025

Katherine

Beautiful location. Clean and appealing. Good price.

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Shaoqing

The hotel room has a good view of the canal, windows were clean, bedding was comfortable and a spacious room for three. It is near central station and everything. We enjoyed the stay at this hotel.

Leisure Family

10/10

Exceptional

09 Aug 2025

Naren

Beautiful view

Leisure

8/10

Excellent

07 Aug 2025

Chandru

Excellent view overlooking the canal.

10/10

Exceptional

06 Aug 2025

cem

Nice location

8/10

Excellent

04 Aug 2025

Roderick

Excellent hotel with some flaws

Great hotel in need of an upgrade, not least in showers in the hotel rooms which are not only out of date but dangerous in the deep step from a slippery bath to bathroom floor. Friendly helpful staff. Excellent breakfast but lunch and dinner expensive for what is served. Excellent location

Partner

10/10

Exceptional

25 Jul 2025

JAIME

Good business or vacation hotel with convenient location

Leisure Family

8/10

Excellent

24 Jul 2025

Olof

Good but very slow checkin

10/10

Exceptional

18 Jul 2025

Jan Fredrik

Beautiful location and amazing hotel. The staff was amazing and accommodating.

Leisure Family

2/10

Poor

17 Jul 2025

William

Disappointed

I am sooo disappointed that every step of the way from the moment I booked with you that I was told that since I booked with a third party, I couldn’t do this, I wasn’t entitled to that, etc. I will never book with a third party again.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Tammy

Excellent location

Leisure Family

10/10

Exceptional

10 Jul 2025

Xuelian

We had a very pleasant stay at the hotel. The staff were friendly and helpful. Nice view of the water.

Leisure Family

10/10

Exceptional

05 Jul 2025

Erin

.

Leisure Family

8/10

Excellent

01 Jul 2025

Verified traveler

Convenient but needs refurbishing

Hotel was very well located and very good breakfast buffet. The condition of our room, floor, and lobby was dated and worn and need of refurbishment (eg . Bathroom sink had huge crack and tub/shower needed a step ladder for access). Surprised this the case for a premium brand (and pricing) in a major European capital city.

Partner

8/10

Excellent

24 Jun 2025

Javier

NO food after 10 PM; bar service very limited on food.

Partner

10/10

Exceptional

22 Jun 2025

Nicola

The outstanding strength of this hotel that we both appreciated more than everything else was the friendly and professional customer service of all of the staff. You were so welcoming and helpful and made our stay fantastic, thank you all

Business

10/10

Exceptional

15 Jun 2025

Verified traveler

We had a great stay and it included a lovely breakfast

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Kenneth

Location was great. The bike rental was very convient. Was able to check in early. No clean towels in gym (although it was 9 at night). No tampons in lobby store.

Leisure Family

10/10

Exceptional

14 Jun 2025

Berat

Thank you for meeting our standards and making our stay very comfortable.

Business_and_leisure Family

10/10

Exceptional

10 Jun 2025

Turker

Everything was excellent. Best view ever! Waterfront spacious rooms. Highly recommended. When you are paying by credit card, make sure to select the option “Danish Krone”. If you select any other currency there will be a significant commission. Hotel does not warn about this detail.

Leisure Family_with_children