Name: Wakeup Copenhagen - Carsten Niebuhrs Gade
Address: Carsten Niebuhrs Gade, 11, Copenhagen, 1577, DK

6/10

Pleasant

24 Jul 2026

Barry

They say ( received email) u can activate your key on the phone but when I ask staff they know nothing about it

6/10

Pleasant

22 Jul 2026

Carlos

I needed an early check-in, and I had to pay for an upgrade. I don't really know what the upgrade was, as the room was really basic and I didn't see anything different from the one that I booked.

Also, I stayed for 2 nights, and the room wasn't cleaned the second day.

Self

6/10

Pleasant

19 Jul 2026

Kevin

Rooms were small and basic but guess that goes with the price. However, we left an item and returned for a few days later. There seems to be no way the front desk people to contact the cleaning crew to see if an item was discovered. Instead -- we had to find a web page, submit a form and wait a few days for a response. Even though were in town for 2 days - it took longer and now we can only ship the item at a cost of 60 USD. Tell me why, hotel staff are not allowed to communicate with each other?????

10/10

Exceptional

06 Jul 2026

Jacqui

Very central. Clean and well organised

Partner

8/10

Excellent

05 Jul 2026

Mary

Adequate. Slightly awkward communications. We only found the coffee on day 2 and some fellow travellers never found the breakfast they paid for. Again awkward to drag our suitcases over the cobblestone streets

Partner

10/10

Exceptional

04 Jul 2026

Tracy

The staff were super helpful and friendly. The room was lovely and just as pictured. The breakfast was excellent. And the bike rental was super easy and affordable. Making it very nice to ride around the city and explore.
10/10 would highly recommend

Self

8/10

Excellent

03 Jul 2026

Clare

it was quiet, rooms fine, not large but enough.
breakfast was fine for a cold buffet and good value.
lockers for baggage were too small to store our stuff, but the staff kept it behind the desk for us.

Family_with_children

8/10

Excellent

03 Jul 2026

Elizabeth

Really good for the price, my AC did not work very well, but it was during a heat wave. Breakfast was the same everyday, but otherwise, really nice efficiency place. I enjoyed my stay.

Self

8/10

Excellent

02 Jul 2026

Paul

Clean but quite small room with good view for trainspotting. Basic Scandinavian furnishings with a bathroom pod within the room. Good breakfast but with no hot food (if that is required?). Restaurant only offers breakfast. The central facilities were not inspiring with a good lounge but little else available. Some basic snacks and drinks from reception but the staff seemed uninterested in serving. (I gave up!)

Self

8/10

Excellent

01 Jul 2026

Mark

A convenient location walking distance to Tivoli.

Self

10/10

Exceptional

26 Jun 2026

Francisco

Good AC and clean room.

Partner

6/10

Pleasant

26 Jun 2026

Matt

Nice hotel and staff only let down for me was no drink facilities in room

Self

8/10

Excellent

23 Jun 2026

Renee

Nice comfortable stay. The rooms were on the slightly smaller side but still clean and tidy. Nice hotel lobby with TV’s for communal use which creates a nice atmosphere. Staff at front desk not very friendly when approached and weren't even greeted with a smile. They won’t hold baggage either if you arrive before check in. There is a room for paid lockers but if they are full they wernt accommodating to keep them leaving us walking around the city with our suitcases till check in.

Partner

4/10

Poor

17 Jun 2026

David

Sadly, the worst stay of my 8 day trip. WiFi in the room was terrible. Would connect for a minute then disconnect and repeat so ended up switching off WiFi in the mobile as it was causing more problems. Restaurant staff were unhelpful. Asked for an allergy menu and told there is not one which was strange as I had already stayed in the other property in Copenhagen and the one in Aarhus and got one in both. Also advised to just look at the food and that will tell me if I can eat it or not. Didn’t eat at the property.

Self

8/10

Excellent

15 Jun 2026

Katarzyna

The room was clean, but very small

8/10

Excellent

15 Jun 2026

Lois

Clean modern helpful staff. Good breakfast which was good value. The rooms are small for a couple if you have much luggage. Good soundproofing.

Friends

6/10

Pleasant

13 Jun 2026

Ross

The hotel is in a good location, close to Copenhagen Station and a large shopping mall.

The hotel itself is clean and presentable, lifts are keycard operated or you can use your phone app. I tried using the phone app on my IPhone but it wouldn’t work so had to get a key card from reception.

The room was small with a joining door to the next room (locked). The quilt on the double bed doesn’t actually cover the whole bed and the pillows are weird square squishy things. The rooms are quite tired, definitely showing signs of wear.

There is no real clothes space, the drawer under the bed is used for towels and the “wardrobe” is a pole with some coat hangers on. No where for pants/socks etc.

It’s a city hotel and overall, it’s reasonably priced for Copenhagen. If I visit the city again I would stay here.

Self

8/10

Excellent

10 Jun 2026

Katie

Bon séjour, mais court. Nous avons apprécié.

Partner

10/10

Exceptional

09 Jun 2026

Himanshu

It was as expected- but on smaller side although clean, comfortable and practical - parking is also very convenient.
Best is the staff who was ever so helpful!

Self

6/10

Pleasant

31 May 2026

Angely

The room can be more cleaned up much better. The room is tiny but the price is reasonable. The bed is comfortable.

Family

8/10

Excellent

30 May 2026

Yong seok

Room and bed size good for one person,short sized bed, no fridge, no closet, just a wardrobe with four hangers, so you more or less lived out of the suitcase.Location is near central station.
Downside is the poor sound isolation as I could hear the person next door as it was inside my bedroom.

Self

6/10

Pleasant

25 May 2026

Sarah

Very basic for the price.

Self

8/10

Excellent

19 May 2026

ling

clean room and near by train station

Self

10/10

Exceptional

17 May 2026

Neeraj Kumar

Breakfast was good

Self

8/10

Excellent

10 May 2026

Lawrence

I didn't use the breakfast option, but the hotel was everything that I expected. I would recommend it to anyone traveling on a budget and still wanting to stay somewhere nice.

Self

8/10

Excellent

04 May 2026

Clara

Clean bathroom. The room was a bit dated, but functional. The trains were a little loud.

Self

10/10

Exceptional

27 Apr 2026

Sandra

good stay for short trips

Self

6/10

Pleasant

23 Apr 2026

Debra

The TV was not working, so we requested assistance. Supposedly they had someone try to fix it without sucess. They said they'd give us an upgrade which was only moving us to an identical small room at a higher level (4th to 10th).

Breakfast was great though with a large selection of breads, cheeses, meat and hard boiled eggs.

10/10

Exceptional

22 Apr 2026

Josephine

I stayed here after escaping a suffocating capsule hotel and was very relieved. The view always awesome- a 2 story window with city view. It’s basic- no fridge, no kettle or coffee in room- but does the job and for a very expensive city it’s good value. Easy walk to main station.

Self

10/10

Exceptional

22 Apr 2026

Steven

Clean, great staff, quiet

Self

10/10

Exceptional

18 Apr 2026

Finlay

Good location, a short walk from Tivoli and the old town, but not many shops too close - still within 10 minutes walk

Self

10/10

Exceptional

26 Mar 2026

Kong Shing

Overall it's a great deal. The room was clean, staff was nice. I'm slightly torn about the location I think not bad; with a 15-minute walk you can get to a mall/ a laundromat/ the train station. It's not the closest to the usual attractions, you'd have to walk for a bit and take a bus to get to the centre.

Self

4/10

Poor

26 Mar 2026

marc

Cheap, but rough on the edges. Would not stay there again

10/10

Exceptional

24 Mar 2026

Verified traveler

Clean compact room at reasonable price, short walk from central station for trains and metro but also within walking distance of central sights

Self

8/10

Excellent

21 Mar 2026

Daniel

Not sure how this could happen, but two 100 g chocolate bars left on the interior windowsill in the morning were no longer there in the afternoon.
There wasn't anything left, not a trace of the bars or the packaging, nothing.

The window was left open for fresh air, however, there is a limiter in place which does not allow the window to open more than 2 inches.

Moreover, birds do not take food somewhere else. They eat it where they find it.

A word of caution: do not leave anything of any value in the room when you are not there.

4/10

Poor

08 Mar 2026

Tanmay

Hotel was central and near to the bus terminal. Rooms are small but fine. We paid 100DKK more for 4 hour early check in which wasnt bad. The reception ladies are nice and helpful but the cleanliness is bad. The bathroom smelled of piss a lot. We flushed so many times but to no avail. We had checkedin our bags and returned to the room late in the evening so couldn’t even complain about it then. Good hotel but not clean i would say. Also breakfast is a solid 6/10. Not bad. Not great

10/10

Exceptional

07 Mar 2026

Wing Yin

No comment

4/10

Poor

01 Mar 2026

Megan

Room was tiny. I was a single so only got one pillow and a single duvet even though it was a double size bed. They don’t clean the rooms on unless you request it. Supposedly for ‘environmental’ reasons. I get it’s a budget hotel but that is ridiculous.

Self

8/10

Excellent

19 Feb 2026

Hugo Emilio Polanco

Ccccc

Business Self

10/10

Exceptional

15 Feb 2026

Alison

Lovely room, staff were helpful & I always found them to be very pleasant - approx 15min walk into centre. Train station approx 5min walk. Truly idyllic location. I would not hesitate to stay here again & highly recommend.

Self

2/10

Poor

01 Feb 2026

Meallad

Terrible rooms and very late check in and early check out. Extortionate parking prices also

8/10

Excellent

04 Jan 2026

Stephen

The room was clean and staff supportive.

Self

6/10

Pleasant

30 Dec 2025

Kevin Roy

Housekeeping needs to some more cleaning of the bathroom and bed.

Leisure

8/10

Excellent

30 Dec 2025

Thi

Nice Staff and Good Service

Leisure Family

8/10

Excellent

28 Dec 2025

David

Room was as expected.
Clean.
Staff got little funny when asked for an extra pillow.
Good location.
Good vslue gor money

Leisure Friends

10/10

Exceptional

28 Dec 2025

David

Excellent

Business

8/10

Excellent

21 Dec 2025

Anne

Great little room, comfy bed and quiet.

Leisure Partner

10/10

Exceptional

17 Dec 2025

Harrison

Just what I needed. Thanks

10/10

Exceptional

15 Dec 2025

VIORICA

Excellent stay for a city break.

Leisure Partner

8/10

Excellent

14 Dec 2025

Yulia

The property is nice.
For the price, you have everything you need. The room is compact but doesn’t feel small for one person.
It’s just a bit far from the main area, it’s a walk towards the train/metro station (about 10-15 min, overall not far but adds when you explore the city and walking around). And it’s around the bigger convention hotel and bank so not very lively.
But safe and all.

Leisure Self

8/10

Excellent

08 Dec 2025

Richard

Nice basic room

Leisure Partner

8/10

Excellent

07 Dec 2025

Henry

Clean room, facilities all as expected and well functioning. firm by comfy bed. Professional and friendly staff.

Leisure Self

10/10

Exceptional

05 Dec 2025

Steven

Easy digital check-in, clean warm room, great value for money

6/10

Pleasant

25 Nov 2025

Aiesha

Easy check in and out, and staff really friendly when needed more towels. Room didn’t feel very clean though. Was a lot smaller than expected, or rather expected to be able to lay in bed and have the door opened without being completely totally visible! Shower drain went down really slowly and pooled water during a 5 min shower which flooded the bathroom and also felt unclean on the shower floor. Bathroom stunk of urine constantly. Toilet flush wasn’t super powerful. Bathroom door needed to be kept closed permanently to prevent the smell permeating into the bedroom. Room was very hot constantly. No kettle or mugs provided. Towels quite small. Pillows not great, no extra duvet provided. About 15 min walk from central train station and 10 min from ikea/ shopping centre with supermarket and food options. Wouldn’t stay here again due to the smell and cleanliness of the bathroom. But again it’s a relatively budget hotel in a decent ish location for central Copenhagen.

Leisure Partner

8/10

Excellent

25 Nov 2025

Bartlomiej

The Breakfast was poor.

Business

2/10

Poor

23 Nov 2025

Don

This is an unethical company. I pre-paid (non-refundable) for my room. They cancelled my reservation because I checked in late. They had my money. And they had available rooms. So all they had to do was give me my room.

But they said they cancelled my reservation, so I had to re-book and pay again.

8/10

Excellent

22 Nov 2025

Viktorija

The value for money was good having in mind that this is Copenhagen. The location is nice

Self

2/10

Poor

17 Nov 2025

Robert

Staff gave false information re- location twice. Dirty. Overpriced. Sink did not empty. Room not cleaned. Uncomfortable.

Business

8/10

Excellent

14 Nov 2025

Ryan

It was good room for a reasonable rate.

Business Self

8/10

Excellent

14 Nov 2025

Jegath

Room was fine, easy, quick self-service check-in and check-out.

Leisure Friends

6/10

Pleasant

10 Nov 2025

Frank

The location is quite convenient.

Self

10/10

Exceptional

08 Nov 2025

Thomas Robert David

Clean room. Friendly staff. Everything spot on.

Leisure Partner

10/10

Exceptional

06 Nov 2025

pete

expensive , simple no frills - as in you pay for tea and cofee and luggage storage. Dificult elevator and entry to room - long coridor to room and hot water takes forever - bed, showere and toilett in room and not more!!!

Partner

10/10

Exceptional

02 Nov 2025

Sheila

Great breakfast for a good price

Leisure

6/10

Pleasant

25 Oct 2025

Francis

The rooms are extremely small and inconvenient for the price. Room was as small if not smaller than hotel rooms I’ve rented in Manhattan. Additionally, location is not ideal as it’s on the other side of the train yard and away from all amenities. Additionally, check-in staff at the front desk were rude and unaccommodating. I would not stay here again.

8/10

Excellent

23 Oct 2025

Will

Overall not too bad of a stay, rooms are very small but that is to be expected. He only wish I had is that breakfast was included with the room much like many other rooms in Copenhagen.

Leisure Partner

6/10

Pleasant

21 Oct 2025

Mary joy

It’s not a best Hotel, but

8/10

Excellent

18 Oct 2025

Maryam

It was very good and accessible.

Leisure Self

8/10

Excellent

08 Oct 2025

Rowena

Clean room. Quiet room.
Breakfast was good for the price.
Easy to walk for transport.

Leisure Family

10/10

Exceptional

08 Oct 2025

Adam John Marsden

Great hotel, Comfy Beds and nice staff.
Small investments could make this hotel fantastic such as slightly longer curtains, smart tvs and better housekeeping, the room was pretty dirty

Leisure Friends

10/10

Exceptional

06 Oct 2025

Nadeem

Very clean room and nice staff.

10/10

Exceptional

04 Oct 2025

rudolph

Clean, comfortable room, friendly staff

Leisure Self

10/10

Exceptional

30 Sep 2025

Paetur

Clean and well kept room. Excellent bed and bedding. Well functioning bathroom.
The self check in and check out makes it a streamlined and efficient process.

Self

10/10

Exceptional

28 Sep 2025

Caroline

The hotel is very well located, close to Centrum, Meat Packing district, Tivoli Park, and many other attractions within walking distance. The staff was very friendly and knowledgeable, ready to help you out at any time of the day or night (important info!) They have a bar and snacks available 24h, breakfast is simple, but delicious!
The rooms have enough space for large luggage, workspace, chair (so you don’t have to seat in the bed). The bedrooms are very quiet and clean, bed is full size, with a comfortable mattress top, and hypoallergenic cover and pillows. Bathroom is compact, showering can be challenging if you have large body, wide arms, but overall doable. However, shower glass could get a better scrubbing on!
A great place to start/end your day, well suited for business travel and solo travelers!

Leisure Self

6/10

Pleasant

28 Sep 2025

Robert

My review is tainted by the price I paid for a one night stay $170 not including breakfast. Way overpriced for value. Blank walls. Room was clean. Only one shower towel. No towel for floor after shower. No facial tissue. No in room coffee machine.. only one bed pillow. No early checkin without a fee. Breakfast at 95 dkk was good enough.. One plus: short less than 10 minute walk from central train station. Bed was good size. Almost forgot: could hear the screeching of the nearby trains during the night.

Leisure Self

10/10

Exceptional

27 Sep 2025

Rahul

Short 20min walk to the centre. Cheap in comparison to other accomodation options.

Leisure Friends

4/10

Poor

27 Sep 2025

Kilhun

Card key didn't work twice and opened a room door third time, it was occupied by other guest. I never had this unimaginable event my life time. absolutely terrible.

10/10

Exceptional

23 Sep 2025

Matthew

Great stay, staff friendly easy to understand and great people

Leisure Self

6/10

Pleasant

23 Sep 2025

Kenji

I liked that it was near the central station and Tivoli garden.

Leisure Partner

8/10

Excellent

19 Sep 2025

Kaylin

It was a little weird for the bathroom to just be slightly opaque glass rather than an actual wall, bit voyeuristic. Otherwise, the bed was comfortable, hotel was nice, staff was very kind.

Partner

6/10

Pleasant

19 Sep 2025

Eilish

Hotel was nice enough, and staff were pleasant, though facilities were clean they were very basic.

Unfortunately one night during the stay the fire alarm went off and 2 out of 3 fire exits on our floor were locked which was very concerning and left everyone in a bit of a panic!

Additionally, you have to pay to leave your luggage, there are cheaper options elsewhere around the city to do this than at the hotel which is dissapointing. You also cannot use the communal toilets without a key card, which you don’t get till check in. Again it costs extra to check in early even if your room is ready.

I would have expected something a little more considering the price we paid for the hotel. For instance free luggage storage, an ironing board or basic coffee making facilities in the room would have been good (I feel like these are pretty standard hotel room items).

Generally stay was fine but nothing too special.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Atli

Very nice

8/10

Excellent

13 Sep 2025

Verified traveler

Value with a small noise compensation

Clean and tidy, 15 min walk to lively areas, windows open you will hear trains screatching all night long, not a problem for me but my partner woke up a few times each night. But good value non the less.

Partner

10/10

Exceptional

12 Sep 2025

Julie

Good location room was clean & quiet. Friendly staff.

Leisure Family

8/10

Excellent

04 Sep 2025

sangeeta

Overall a good play to stay in Copenhagen!

Leisure Family

8/10

Excellent

02 Sep 2025

Walter

Comfortor had a clean sheet over it but the comfortor under the sheet was stinky.

Partner

6/10

Pleasant

01 Sep 2025

Lisa

I arrived an hour and a half before check in and the girl on the desk wouldn’t allow me to my room. I had to sit in the lobby until 3 o clock. I only got off a flight. I was exhausted and in need of a shower. Other hotels allow an early check in if the room is ready, and my room was ready. It was bad service.
Nobody offered any help while I struggled up the stairs with my heavy luggage. The staff, or the people standing around looking.
Good manners no longer exist.
My room was tiny and the mattress was filthy and ripped. I dared not look at the rest of the mattress for fear I wouldn’t sleep on it, and I wouldn’t get a refund if I didn’t want the room. I didn’t sleep much because the walls are so thin and the person above me was banging and dragging things around the floor until late in the night. I definitely would not stay here again.

Self

8/10

Excellent

25 Aug 2025

Simon

Had a great stay, staff were excellent only issue really was the noise from the nearby railway station. Cant do much about that, its the price you pay for the very central location.

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Syed Faizul

Hotel is 15 min walk from Copenhagen central station. Room is extremely small , no amenities provided- no kettle, fridge, tea/coffee sashays, not even drinking water bottles. A cup of hot water was chargeable!!!!!
Overall, expected much more from a supposedly 4 star hotel.

Friends_and_family Family

4/10

Poor

21 Aug 2025

Julito

This is extremely basic hotel. In your room, no coffe maker, no microwave, no fridge. They even charge you for hot water if you want to make some tea. Staff are very rude when I ask for a replacement for the pillow that we have in our room because it was very smelly.

Leisure Family

6/10

Pleasant

13 Aug 2025

Verified traveler

Overall the stay was fine. Our room barely fit our luggage, knew the room would be small, but not so small would have to take turns opening suitcases. The bed was not very comfortable, just a place to sleep.

Highlight of the stay - the breakfast bar + staff was friendly.

Partner

2/10

Poor

12 Aug 2025

Verified traveler

Lack of Professionalism & Communication

I planned on staying at this hotel during my trip to Copenhagen, however a personal emergency occurred. This was before my check-in time so I reached out to see if I could push my reservation into the future. The hotel staff was not helpful and dismissed my issue stating “No refunds” when I never asked for a refund. They then ignored my communications. Would not recommend based on customer service, or lack there of as numerous attempts to call, email and discuss the situation despite wanting to reside at the hotel the following weekend were ignored and denied.

Partner

6/10

Pleasant

06 Aug 2025

Michael

Shockingly expensive

Liked Copenhagen, but shockingly expensive
Paid equivalent 90 euro for 4 coffees and bread rolls at airport. Certainly wouldn’t be recommending a visit.

Partner

6/10

Pleasant

06 Aug 2025

henrik

Good location. Could be more affordable. Breakfast needs a bit more assortments and quality - the coffee is weak / low quality - no whole milk, no cream, better granola needed.

Leisure Self

4/10

Poor

29 Jul 2025

Roberto

Staff was not friendly; the overall hotel service felt like it was \"all about business\". Everything was a charge; not even drinking water was complementary. The first thing I was told after checking in was that there is no room cleaning unless I request it in advance. I arrived 2 hours early due to flight timing and when asked if I could do early check in, the response was yes but only for an extra fee even though the room was ready. As I said, everything was a charge!

Leisure Family

10/10

Exceptional

29 Jul 2025

RICHARD

Very good

10/10

Exceptional

26 Jul 2025

Emma

It was everything we needed for one night. Very clean, comfortable bed. Yes the rooms are small, but if you just need an affordable clean/safe/private place to sleep then this is the spot!

2/10

Poor

21 Jul 2025

Aurélie

Zéro compassion and support

Totally heartless hotel. My dad passed away a week before my stay at the hotel and they refused to refund me for the 3 nights I had booked. hotel.com has tried really hard to contact the hotel and discuss with the hotel manager for an exception to be granted. Hotel.com is not to fault at all. The hotel stated their ‘limits in ability to make changes or issue a refund’. In fact they didn’t want to hear anything about it and didn’t care. Very sad to see such behaviour and zero compassion from a hotel management in this difficult time….

Self

10/10

Exceptional

12 Jul 2025

Ernesto

Good

Business_and_leisure

8/10

Excellent

07 Jul 2025

Claudia

…