Hospedaje Primavera

4/10

Poor

02 Aug 2026

Michael

No front desk staff. Called their number but no answer but when spoke with main woman who was outside around the corner she had received my call but ignored it. Horrible customer service. Attempted to charge me more money. Neighborhood looks nothing like pic on site. They attempted to give me a room with no AC. Parking was confusing at first.

10/10

Exceptional

18 Jul 2026

Austin

good

10/10

Exceptional

15 Jul 2026

Haylee Marie

Everything went well, trying to get into the B&B with the lock was a little bit difficult at first, but once you get it down your first take, you’ll be fine. Ubers were super cheap as well

2/10

Poor

12 Jul 2026

Rosa

The worst place I've been in dirty surroundings unsure room number didn't have it in the door. And the lady so called incharge massaging telling me I had to give her 20$ to clean room even before I had a chance to look

6/10

Pleasant

28 Jun 2026

Yahaira

Entiendo que si van a cobrar un fee extra por limpieza a lo que ya se pagó directo al momento de reservar, deben avisarlo. Lo pedían cash y si era con tarjeta pedían 5$ extra a ese fee, no tenía cash al momento de haber llegado y durante la estadía me llamaron varias veces para que lo pagara, cuando era algo que no estaba escrito en la página. Solo tenían una sábana, no habían frisas para arroparse, el aire tenía un liqueo que me manchó los bultos ya que estaban en el piso. El lugar no tiene una oficina con quien hablar, hay que llamar. De lo demás el cuarto estaba limpio y dormimos cómodas las 4. Solo tengan en cuenta esas cositas.

Family_with_children

2/10

Poor

21 Jun 2026

Rafael

Regular staff

Self

8/10

Excellent

18 Jun 2026

Inelis

Well was good the lady in charge was amazing thanks Carmen.

Family_with_children

6/10

Pleasant

09 Jun 2026

Jose

No me gustó que tuviera que pagar $20.00 por motivo de limpieza. No descansamos porque había música hasta altas horas de la madrugada. No hay estacionamiento seguro para los huéspedes. Del 1 al 10, le doy 4.

Partner

2/10

Poor

24 May 2026

Ariana

horrible no vuelvo

Family

2/10

Poor

21 May 2026

Wirna

El Hotel estaba malísimo la atención no fue la mejor y el cuarto que me dieron primero no estaba arreglado, de verdad que ese Hotel no es recomendado

2/10

Poor

26 Apr 2026

Ratul

Front door was locked upon arrival. No one answered the phone when I tried calling. Surrounding area seemed sketchy.

2/10

Poor

24 Apr 2026

Joshua

I wanted a refund and they wouldn’t give it to me. I left early because the location is awful and the woman who runs it is a drunk who gambles all day in front of the TV in the bar downstairs. She is an awful person. Avoid this place like the plague. Don’t ever go near here. There are stray dogs and stray roosters going all over and 5 or 6 drunks at all time downstairs. The music from the bar is pounding at all times. I am reporting them to the police for fraud and theft. Purely miserable. They should be investigated and shut down. There are not words in English that are bad enough to describe how awful the check-in woman is

Family_with_children

10/10

Exceptional

20 Apr 2026

Lillian

The AC was good but it would get cold at night and there wasn’t a remote for it. It’s a little loud if you don’t like noise then this is not the place for you. There’s a store (colmado) downstairs and they put music on everyday. Staff and the people there were nice

2/10

Poor

20 Apr 2026

Lawrence

Do not stay here......... very sketchy. Bad neighbourhood

Promised airport transfer. None.
Promised interenet. Signal too weak to connect.
No TV as no internet.

Had to drag two bags up about 30 stairs as no elevator.

Checkin was at a bar next door with a women taking notes in an old paper notebook. Of course she had no record of my booking.

Toilet leaked all night.

Very old room in need of demolition.

Ordered a Doordash pizza, and got to the Cruise port first thing in the morning.

Dealing with Expedia for a refund now.

Self

2/10

Poor

16 Apr 2026

Marcus

Was really cold and the air conditioning did not work properly, no blankets only sheets, only one rolll of toilet paper in the whole place I had to go out at night to a restaurant to get more when we ran out, and they charge a 20 to 25 dollars cleaning fee that isn’t specified on website and you have to pay to get in the room. Extreme ant problem we saw them crawling all over the room. overall seems like a scam and bad place overall do not recommend to people visiting under any circumstances we WILL NOT be going to this place ever again if we ever go back to PR with a place this bad on our minds hopefully there are other better places here that can wash unpleasant memories away from this place 0/10 DO NOT RECOMMEND

Partner

2/10

Poor

09 Apr 2026

Cristina

Upon check in, no electricity/no power.I asked when will the power be back on, I was expecting some kind of backup generator to turn on the power, but the Hotel attendant said there is no expected time of when the power would return. I was not offered a refund or any accommodations and I was expected to just wait until the power comes back on. The hotel is not suitable for any one to stay under these conditions and its clear the hotel barely cares to help the customers. They just want money. Also door codes to the room were announced aloud to the lobby and guests, Nothing about the exchange of door access codes felt secure.

2/10

Poor

27 Mar 2026

John

The room was a bed and a folding chair, with only one electrical outlet. The bathroom had an empty socket where a bulb should go. The neighborhood was full of trash, and the room was above a bar that played very loud music. I am surprised that this is allowed to operate as a room for rent.

8/10

Excellent

23 Mar 2026

Karina

You get what you paid for. Staff was nice and met all the basic needs. We barely stayed in the room since we would be out all day but it did the job.

Partner

10/10

Exceptional

18 Mar 2026

Adrian

Had a great stay, great hospitality

4/10

Poor

28 Feb 2026

Julia

Somebody put trash and dirty the terrace and the manager texted us blaming on us. It was very sad because we are very clean and respectful people
I told her, we (I and my kids) never went to the terrace and to look the cameras because I saw a man staying there. I did not like her shouting on me and sending me videos about the trash on whatsapp.
I don't know if we are going there anymore as I don't feel comfortable anymore to go there.

6/10

Pleasant

12 Feb 2026

Clinton

The place was not dirty, just older.
The neighborhood was not bad, just be aware of your surroundings.
Everything seemed to work ok.
Could use a new mattress in Room 6.

2/10

Poor

10 Feb 2026

Vicky

Yikes! We left immediately. 3:20 pm lady who is NOT bi lingual greeted me with a beer in hand, this place is over a loud bar, walked up about 35 steep stairs, both of us in our 60's no help offered with suitcases, diarrhea splash in toilet, hair and lint in shower, VERY heavy smell of smoke in room, ashtray full of cigs just outside in hallway, fridge not cleaned, only sheets on bed, Christmas decorations on outside entry door and on wall inside we were there 31 Jan, 2 cars which hadn't moved in a long time one had a bullet hole in windshield on drivers side other had human puke on back bumper, no wi fi told having issues someone coming Monday see previous reviews someone else said same thing, no airport shuttle, lady would not give refund was very rude and insisted room was clean but would not go upstairs and look at the room, there is no ocean anywhere near this place, it is an unsafe neighborhood, there is a lot of dumped garabage around this place and across the street ALOT, when we called an uber the first one didn't pick us up it turned around when it got within a minute of the location. I have requested a full refund I took lots of pictures to prove everything.

Leisure Friends

4/10

Poor

07 Feb 2026

Linda

There was no office. We were greeted on the street and told how to get to our room. The room was on the second floor with a 25 step climb and no one to help with the luggage. No elevator. A gentleman from the bar on the first floor helped us. The room was clean and the beds were fine. There was no remote to turn on the AC. Another person staying there had one and was able to turn our AC on. There is no restaurant only a bar and grocery store on the first floor. Music played in the bar all day until 11 PM and could be heard and felt in the room. The room was inexpensive and a place to stay until we left on a cruise the next day, but I would not recommend staying there, especially if you are older or have problems with steps. This was not what I expected when booking with Hotels.com and should be looked into.

Friends_and_family Friends

2/10

Poor

02 Feb 2026

REINALDO

Check-in deadline is horrible. If ur flight is delayed or cancelled you run the risk of not having a place to sleep when you get there

Business Family

2/10

Poor

26 Jan 2026

Melissa

I am extremely disappointed that Expedia allows this property to be advertised as a hotel. This accommodation is not even close to a one-star standard, and the listing is completely misleading.
From check-in to check-out, the internet did not work at all. When this was raised, the woman in charge was rude, dismissive, and unconcerned, stating it would be “fixed on Monday” — which was irrelevant since my stay was only for the weekend (two nights).
This property is not a hotel and should not be described as one. The guesthouse is outdated and poorly maintained. There was no iron available in the room to prepare clothing, the showers were clearly not cleaned prior to our arrival, and although a mini refrigerator was present and plugged in, it did not work.
This was by far the worst experience I have had booking through Expedia. Properties like this need to be properly vetted before being advertised on a trusted platform. Allowing false advertising only leads to frustration and disappointment when guests arrive and are forced to deal with these issues.

Leisure Friends

2/10

Poor

20 Jan 2026

Carlos

Esto no cumple con lo mínimo para ser ofertado como alojamiento. Para no hacerlo extenso no tiene ni tomas para conectar un cargador, ni recepción, solo una cama y dos toallas

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Sothy

The Room was good enough for the price paid, and the Lady in charge was very nice and Happy, she was good with explaining everything. It really gives people's comfort when you can communicate with your customers. I would check in there on my next trip.

Friends

8/10

Excellent

17 Jan 2026

Eric

Carmen was amazing to communicate with. You get what you pay for and having a downstairs bar, food and convenience store was great. The terrace next to my room was a plus and again the place isn’t amazing but it’s does its job. Convenient to all locations in San Juan. I enjoyed it. No complaints here

Business Self

2/10

Poor

15 Jan 2026

Mariah

I would like a refund or partial refund. The toilet over flowed & it was poop all over the floors. We weee switched to a smaller room smh . Had to share beds

Business Family

10/10

Exceptional

15 Jan 2026

Everett

You get what you pay for. Everything was in working order.

Leisure

2/10

Poor

06 Jan 2026

Isadora

The area around the property looked sketchy, I was received by a drunk person on a street bar and made my check in in that same bar with someone in a table playing a game.

2/10

Poor

28 Dec 2025

Dilka

The room doesn’t look exactly dirty , but doesn’t have blankets, doesn’t had hot water, and none employee r bring any service at all

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Ana

I do not recommend this place , the area is horrible there is no parking at all. The environment is not pleasing to the eye . They’re definitely a bar business below the hotel . It did not give a very trusting environment. I ended not staying because there was no parking around the area. And the saddest part there was NO refund policy . So with this being said I DO NOT RECOMMEND THIS PLACE!!

Leisure Family_with_children

2/10

Poor

22 Dec 2025

Danny

it was myself my wife and our daughter and they expected us to sleep on a full size bed and the bathroom had no door and the mini fridge on the floor

Business Family_with_children

2/10

Poor

19 Dec 2025

Isa

There’s was feces in the toilet. The ac did not work. No screens on the windows I killed over 50 mosquitos the shower drain was clogged so shower it was a horrible experience not to mention a hooker opened the door for us and the lady tried to charge me even though I already paid this place should NEVERRRR BE ON EXPEDIA. It was a horrific experience do not go there ever!!

Leisure Family_with_children

2/10

Poor

16 Dec 2025

Brenda

Do not book your stay here! It was disgusting and unsafe. We left without staying the night. Luckily I was able to find a better place to stay last minute.

Leisure Partner

4/10

Poor

30 Nov 2025

camron

Quite a bit of the pictures shown aren't actually from the hotel itself but other areas. There is no front desk and you will have to call for them to open a locked building, that isn't in as great of a shape as the pictures show. ROOMS AREN'T CLEANED IN BETWEEN GUESTS!!!!! The walls are filthy, the bathroom/toliet was filthy, there was dirty/food/bugs under the mini fridge/beds, inside the fidge was dirty etc. We had to buy cleaning supplies and clean sheets/blankets for the room and our own toliet paper. There also is no working wifi, we were given a password that was too short to on any of the nearby services (they didnt even tell us which one it was). The building is extremely dirty and sketchy PLEASE DO NOT BOOK!!! its cheap for a reason!!

Partner

2/10

Poor

26 Nov 2025

Edith

There was no room available. I waited an hour to see if they would resolve the issue. The woman in charge kept calling the owner, but he never answered. She said that the Hotels.com app hadn't sent her the information.

I had to find another hotel and pay more. So I demand a refund since it wasn't my fault. I sent a message through the app, but I haven't received a response yet.

2/10

Poor

22 Nov 2025

Davoucci

The amenities didn't follow expectations as advertised and it was overpriced for what I got.

4/10

Poor

12 Nov 2025

Annalise

Room wasn't cleaned before or during my stay .

Leisure Family

10/10

Exceptional

30 Oct 2025

Mayra

Staff is so nice and welcoming!!

4/10

Poor

18 Sep 2025

Jose

This property was priced low budget. The area would appear rough if one doesn't travel to certain areas.It wasn't 5 star but it wasn't terrible. A place to lay your head safely for a few days. Carmen was nice. Give them some time to get back to you.

Leisure

2/10

Poor

17 Sep 2025

Erika

When we show up there was nobody to tell us where the check in was then they pointed to a convenience store. Went into the convenience store. Asked about information and they disregarded me until the counter person was off her phone. Then she told me that the lady in charge named Carmen was not there and that she would give her a text. Waited for about 20 minutes for a reply then whoever was at the counter remember in the convenience store went ahead and let me know the keypad number for the door that opens to go upstairs to the rooms and the pin code to my room in front of everyone in the store and other people surrounding it... They did not show us our room. All she said was go around the corner for entry.... I was thinking it was a solo room, no there were multiple so I have to go back down into the convenience store and asked what was my room number? They told me my room number and pin one more time in front of everyone..... I did not feel safe... I didn't think that was very professional... I booked another hotel the same night...

Leisure Self

4/10

Poor

14 Sep 2025

Modesto

The place we stayed at Hospedaje Primavera did NOT look like the pictures that were described online. To begin with, we were unable to confirm booking with a call 48 hours in advance as stated in booking. Then when we arrived, Carmen, the manager, stated the owner never picks up the phone, we should have called her. She gave us her personal number.

When we arrive to our room, it is small and dingy. It looked NOTHING like in the pictures advertised. There was no dresser for us to put our personal belongs in, so we had to leave our clothing and hygiene products in the suitcase. It was very inconvenient to keep going to the suitcase to change clothing and get hygiene products daily.

There was NO mention of loud music playing every day in the evening. Least to say the noises of cars and motorcycles revinng their engines while we are trying to sleep.

Finally, I must say Carmen would return my call the following morning in regards to us not being able to connect to the tv. Unfortunately, she was never able to fix the issue in the morning when we were there. Carmen would tell us to call her in the afternoon when we were done running our errands.

The advertisement of this place is false advertisement, deceitful, misleading and purposely with held information off Expedia.

2/10

Poor

11 Sep 2025

Christina

This should not even be a place on Expedia the experience was insane the pictures are a lie the area is full of addicts and drunks we got there at 4 everything was locked up there’s no front desk you have to go to the front bar to get to speak to someone everyone was drunk was told to get in we have to speak Spanish and pay her $20 or buy a beer when we found a translator she told the room code to everyone that was outside but still did not unlock the door so my money was wasted we spent 8 hours on the street until we found another place to stay nothing is real about this listing worse experience of my life I cried and cried until the translator Richard was kind enough to help us navigate somthing else even he said it would be unsafe for us there Expedia or the room did not call me back , replace my money or offer any care to the situation

Leisure Partner

10/10

Exceptional

28 Aug 2025

Daniel

The owner, Carmen was so amazing. She made me feel welcome. Area isn’t around tourist attractions, it’s very quiet at night. I would definitely come back here my next visit to Puerto Rico.

Leisure Friends

4/10

Poor

22 Aug 2025

naleshka

really dirty

Leisure Family

10/10

Exceptional

10 Aug 2025

wendy

Second time booking never had a problem with. The is host a very nice lady.

Leisure Family

2/10

Poor

08 Aug 2025

Jennifer Bautista

This neighborhood shouldnt be hosting

10/10

Exceptional

07 Aug 2025

Annie

Fair for price, located in a good spot quick access to old san juan and san juan but got louder at night and wouldn't recommend for solo female traveler.

Business_and_leisure Family

4/10

Poor

05 Aug 2025

Vanessa

The area is a bit rough but perfect for an overnight stay. A quick shower, day light and off to the next town. I’m under the impression the bar downstairs is bringing in the revenue for the hostel. It was very sketchy to walk into a bar and ask for room keys. The lady was pleasant enough but it definitely threw me off. The room was large with 2 full size beds and a modern bathroom. I would stay again in an emergency.

Leisure Partner

8/10

Excellent

28 Jul 2025

Gerardo

This is not a place for picky people. The hotel is located in a ghetto area. The check in is done in a bodega on the first floor of the building and depending on the day, it might be difficult to get a hold of the person in charge. There are some very steep steps to go up to the hotel room area. The room however is pretty ok, the cleanliness left a bit to be desired, but it was not bad overall. It is a cheap hotel and thats exactly what u get. But given its location, 7 minute drive to the coliseum Jose Miguel Agrelot. I'd say that it's a great stay if youre just looking for a place to stay close to the convention center or coliseum.

Leisure Partner

8/10

Excellent

22 Jul 2025

melvin

Peaceful place

Self

2/10

Poor

14 Jul 2025

Nyrka

We did not even stay in property. Area was unsafe

Leisure Family

2/10

Poor

11 Jul 2025

Carmen

I’m Puerto Rican and I came to visit some family, the place was so unsafe, there was no office that I can go to check in, number to call, I had to ask the person at the bar/store for information about the room, she called the owner and the owner was very unprofessional the information to my room wasn’t discreet at all the person in charge was very unorganized the bathroom in the room was dirty, parking area was not safe, over all I ended up not even staying there and the money was not refundable zero stars

Family

6/10

Pleasant

05 Jul 2025

April

The room was clean. Towels were nice. Sheets were ok. Extra sheet was very soft. Hand/bath soaps were appreciated. AC was good (although hot upon arrival.). Check-in was confusing and neighbor had to help even though we called called/contacted our arrival ahead of time. Check-in would’ve been quick and easy if host had simply texted the codes to us ahead of time.

Leisure

8/10

Excellent

29 Jun 2025

Rachel

The location was good, and the place was homey and had a lot of essentials.

2/10

Poor

23 Jun 2025

Yahaira Rosario

No estuve ahí quedándome solo estuve 2 días y me fui a otro hotel me quedé esperando q me devolvieran mi dinero para atrás de los 8 días q me quedaban fue horrible quedarme en ese hotel primavera hospedaje no recomiendo a nadie le pagué a la encargada cuando llegué y nunca fue a limpiar perdí dinero tambn ahí q mal me fue mucho alboroto y no estaba segura xq ni privado es los portones siempre abierto y entraban y salían d allí gente q no se hospedaba buen días q dios los bendiga

Leisure Partner

4/10

Poor

19 Jun 2025

Jaydah

BE AWARE there is no lobby for this place so if you're coming in from the airport to Puerto Rico and it's about 2 am in the morning you may be shocked. The property was decent and everything but the Internet doesn't extend to every room.

Leisure Family

8/10

Excellent

06 Jun 2025

Wilfredo

It was close to my destination

2/10

Poor

02 Jun 2025

Santa

Fooeld

2/10

Poor

29 May 2025

Joseph

Hotels.com booked me a Hotel Primavara. It smelled like raw sewage, didn’t have a bathroom door, had bugs and spiders in the room, had a broken sink and shower that wouldn’t turn off, and was 95 degrees in the room at night with a broken AC unit and since I refused to stay for my second night, instead of refunding me, they offered me $25 that I can only use on their site. My flight got in late, there was no one to contact to get in. I was genuinely concerned for my safety.

Self

4/10

Poor

27 May 2025

Allison

NADA EN PARTICULAR

Leisure Family

8/10

Excellent

24 May 2025

Giovanni

Dont expect 5 star (Marriotte) quality service. Its an economy hotel meant for people who want a cheaper stay in. you MUST known the spanish language to speak to the people at the store downstairs. A lady will guide you to your room. The stairs in the entrance smells kinda funny. Other then that, you will have a decent stay in.

Leisure Self

2/10

Poor

23 May 2025

irene

Not a hotel

Didn’t stay due to false advertising. The place is a brothel. No where near a beach

Friends_and_family Family

10/10

Exceptional

20 May 2025

Sym L

In a local neighborhood very quiet and the staff was so friendly

Leisure Friends

4/10

Poor

14 May 2025

Joy

Could not get ahold of anyone! Before time! No front desk ! Couldn’t get checked in until the next day

Leisure Partner

2/10

Poor

01 May 2025

Dianna

Please review this area. Thanks

The place look unsafe. No where to park. No one to ask questions. I use hotel.com for the convenience and I trust their selection however this was a scary place for a women traveling by myself.

Friends_and_family Family

8/10

Excellent

22 Apr 2025

Jorge

The place was good; staff and services courteous and helpful.

Business_and_leisure Self

2/10

Poor

13 Apr 2025

Gilberto

Rentamos una habitacion para alguien Que vino a visitar la isla. El lugar y la habitacion estaba muy sucio

10/10

Exceptional

08 Apr 2025

Dustin

I really enjoyed the people that helped us with the check in. They had an individual assist with our luggage. They made sure we were satisfied our accommodations. This is a nice quaint place back off the path. Highly recommend this place. The only issue is that transportation is extremely limited.

Leisure Partner

2/10

Poor

08 Apr 2025

jose

No cleaning . No good

Business

2/10

Poor

19 Mar 2025

Ennio

No service

2/10

Poor

19 Mar 2025

Verified traveler

Not at all like the pictures

I called and left messages four times but never got a call back so I just showed up. It took about half an hour for the woman to come and let me in. She told me I had to pay a $20 cleaning fee in cash. The site I booked through doesn't allow that kind of thing but I needed a room.

My first room had a broken toilet. My second room only had hot water, the cold didn't work. Neither room I had looked anything like the pictures online and I reserved a queen bed but both had full size.

It also had only one electrical outlet for the entire room. That meant I couldn't use the TV, refrigerator and charge my phone at the same time. I ended up unplugging the TV because the Wi-Fi didn't work and so the TV didn't work. There was also no trash can in the room so I tried leaving trash outside my door but no one never came to pick it up. The place was just in generally bad repair.

It is above a shop that plays very loud music at night and the street itself is not in the nicest area, very noisy

Good: cheap and clean
Bad: Scam fees, noisy, nothing works

Friends_and_family Friends

6/10

Pleasant

19 Mar 2025

Ryan

It was cheap- wasn’t expecting much. Room was clean and quiet. Check in was a little confusing since lady didn’t speak English and I arrived after hours

Business_and_leisure

8/10

Excellent

23 Feb 2025

Luis

The attention from the owner. She is a very kind person.

Leisure Self

2/10

Poor

18 Feb 2025

Kenneth

They falsely advertised fake amenities. They were not near the ocean. There was constant noisy music until 12:30 am . We were only provided with one bath towel each for three days, no wash cloth no soap nothing was in walking distance. Very unsafe and unpleasant environment. I would like our money returned because of false advertising.

Leisure

2/10

Poor

14 Feb 2025

Lilliana

Sucks worse than biden

This was the worst stay we ever had. No dolor in bate. No toilet paper. Never saw anyone with the hotel in 3 days. Disaster of a stay

Partner

2/10

Poor

13 Feb 2025

Terence

This was one of the worst stays ever taken. We went the first night and no one was there and so we had to walk in the streets and find a new hotel. We went back and no one even said sorry the second night. The place seemed like a brothel and women came in and out all night of the halls. There was no soap, hot water, hand towels. They blasted music at their store they owned into the morning. They never came in and cleaned. The gate had been damaged so that people could place a rock and anyone enter. This place will help put Expedia out of business. I doubt Expedia will refund first night.

Business Family

2/10

Poor

10 Feb 2025

Brandon Lee

Multiple attempts to contact property in order to cancel and get refund before deadline. Take a wild guess. Then Expedia leaves matters up to you, but did not have an issue collecting my payment. Hard working people just do your own booking and read reviews.

Leisure Partner

2/10

Poor

26 Jan 2025

Brian

Never met the check in person

2/10

Poor

19 Jan 2025

Tanya

WORST STAY EVER - BEWARE

If you plan to take the chance and book here, GET THE ADDITIONAL INSURANCE. You’re going to need it.

I booked a week. Stayed one sleepless night. Displaced person at entry door. Front door opens into a steep stairwell Locked wrought iron door. No one around. No office. NO ONE ANSWERS OR RETURNS CALLS REGARDING CHECK IN. Walked around to the corner store to the building and ask the woman at the register if she knew anything about the “hotel.” She asked if I was needing to check in. She then gets some info from me, makes a call, and asks that I wait over by some chairs a moment. It’s very loud - a half tienda/half neighborhood billiards bar. She calls me back and tells me someone will show me in and hands me a piece of paper with my room number and code to punch in on the stairwell and room keypads. It’s a man that’s there at the bar. He walks me up the stairwell, he tells me what the code is (same as on paper). He walks me to my room door, tells me THAT number BY HEART, and lets me in. There is no keyless deadbolt or swing lock. The room looked clean, but when sink started leaking down the base, it was filthy. Toilet: filthy. Room floor: filthy. There was NO hot water Thurs. and they said Monday would be first day to even look at it. The windows do not shut. No WiFi. DIY everything. Water filled up in the shower. Thumping vibrations and loud yelling from market below until 1am. Guy who let me in said owner “might” refund, but even hotels.com could not reach them via phone.

Self

4/10

Poor

18 Jan 2025

William

Didn't like the fact that there was no hot water for any of the rooms in this hotel. Will definitely be staying somewhere better next time.

Leisure Partner

2/10

Poor

10 Jan 2025

Rosemary

I stop to sleep my last night vacation near the airport, but have a bar under the hotel, the music is loud enough to shake the room. No way you can rest before go to airport 5:00 am to get my flight.

Leisure Family

2/10

Poor

04 Jan 2025

Prettyface

What was describe , was not was seen

Business Family_with_children

8/10

Excellent

26 Dec 2024

SMITA

Clean room
Air conditioner
Clean and large restroom
Needed to locate owner via the office on other side of street. Were courteous to walk us into room and shared the access codes where needed. There is music going on but it’s not bothering us. Good we have something to rest at for the night before the morning flight..

Leisure Family

2/10

Poor

16 May 2024

Donoven

There is no website and the phone number does not work. The arrangements are misleading and not accommodating. This is a scam and should not be available for Expedia customers.

Leisure Self

2/10

Poor

21 Feb 2024

Ozzie

No service desk or person on location for help.

Leisure

4/10

Poor

30 Jan 2024

Edwin

Oj

2/10

Poor

12 Jan 2024

Verified traveler

Don’t make any reservation on this property!!!

The room conditions were unbearable and we couldn’t stay and immediately left the property. There was no door separating between bathroom and main sleeping area and the toilet smell was nauseous. We observed cockroaches crawling on the floor.

Partner

2/10

Poor

08 Jan 2024

Emerance

The owner is rude apartment motel is dirty, we never have wi fi , not hot water , spider is all over in room.

Leisure Family_with_children

2/10

Poor

25 Dec 2023

Sheila

La propiedad en muy mala condición, la puerta del baño rota. Las cortinas blancas de la ventana muy sucias. La pintura de la pared de toda la habitación deteriorada. El baño sin luz ni agua caliente. Imposible dormir con el canto de un gallo a las 5 am y un perro grande estremeciendo el edificio con los ladridos toda la noche. Sin contar que el ruido de los autos pitando en la calle y las personas hablando a lo bajo del edificio es insoportable. Rente para 3 noches y solo pasé dos. La tercera ya no pude resistir

Leisure Family

2/10

Poor

03 Dec 2023

Oleg

booked and slept on the streets

Terrible experience, reserver room and slept inside rented car with my son right in-front of the hotel, not able to reach reception, all doors are closed and nobody behind the phone, it is located in the sketchy area. If you are ready to pay twice or sleep on the streets go ahead book it

Friends_and_family Family

2/10

Poor

28 Nov 2023

Jose

Not once the hotel staff asked if everything was ok or even if I need anything I slept all morning in the rental car

Business_and_leisure Partner

4/10

Poor

12 Sep 2023

Carla

the price is low but that doesn't mean everything has to be bad and dirty, there were insects in the room, the bathroom was flooded with water, there is no receptionist to help, the area feels unsafe and noisy, the good thing is that it is close from the airport and close to tourist places.

Leisure Friends

2/10

Poor

06 Sep 2023

Iris

I never received the code to enter the property, and the guy barely picks up the phone or answers messages (both from me & from expedia). I never stayed at hotel. I got as far as the steep staircase but couldn't go in.

2/10

Poor

14 Aug 2023

Karen

This place is a absolutely disgusting. Once we arrived we immediately noticed roaches. When we lifted the bed sheets, roaches we scramming everywhere. The bed was infested with bed bugs. There was no toilet paper, no soap. We couldn’t stay there. We booked another place while staying in PR. Don’t stay here

Leisure Partner

4/10

Poor

12 Aug 2023

Luis

First and last time I’ll ever stay there.

Business_and_leisure Self

2/10

Poor

25 Jul 2023

Gabriella

Dirty, AC barely worked, no trash can etc

10/10

Exceptional

21 Jul 2023

Divya

Its easy to get any where from this place. Its a nice place provided people dont have high expectations..