Name: Embassy Suites San Juan Hotel and Casino
Address: 8000 Tartak Street, Isla Verde, Carolina, 00979, PR

8/10

Excellent

21 Jul 2026

Clarence V

The hotel show s signs of water damage on the upper floor walk way, the pool was nice but once you go under water there was lots of debris and trash on the bottom. Also I was charged a fundraising campaign fee that I did not approve.
I called the hotel and was directed to accounting, no one answered and the voice ma box was full. . The breakfast was nothing to write home about and did the job. Some of the security female were rude toward the end of hours for the pool.

Family_with_children

10/10

Exceptional

21 Jul 2026

Donald

Nice layout big breakfast spread pool is nice and the beach is close with towels umbrellas and chairs provided at beach

Family

10/10

Exceptional

21 Jul 2026

Sara

This property was everything that we wanted in our stay. I will say it is dated that is truly the only negative I found. It was still extremely clean and very well-maintained. We flew in for two nights in San Juan and then traveled the island for the week and stayed one night before flying back to the states. It was perfect for that. The pool area is resort like, there are many many options for food. The breakfast is probably the best included buffet I have ever had at a property like this. For bigger families, the suites are fantastic. There are free happy hour drinks and many additional benefits. Highly highly recommend for this price point.

Friends

10/10

Exceptional

21 Jul 2026

Michael

Awesome breakfast included, plus 2 comp drinks per adult was definitely a bonus 10/10

Family_with_children

10/10

Exceptional

20 Jul 2026

Genesis

N/a

Friends

10/10

Exceptional

20 Jul 2026

Sandra E

Excellent the best place.

10/10

Exceptional

20 Jul 2026

Raquel

All good

Family

10/10

Exceptional

19 Jul 2026

Mario

We are frequent travelers, decided last minute to book this hotel for our anniversary. Top notch, very clean and the staff were super nice. The restaurants were awesome. Highly recommend as Im already planning my next trip to this hotel.

Partner

10/10

Exceptional

19 Jul 2026

Kayla

Buenas desayuno, habitación limpia, con buen olor. Almohadas cómodas. Personal atento.

Partner

10/10

Exceptional

19 Jul 2026

Sharhonda

This my fourth time staying here I truly love this place

Family_with_children

8/10

Excellent

19 Jul 2026

jeffrey

Todo muy bueno

Partner

8/10

Excellent

19 Jul 2026

David

The parking lot, was full and

Family

10/10

Exceptional

18 Jul 2026

rafael

Excellent, very clean, loved it

Family_with_children

10/10

Exceptional

18 Jul 2026

Ashly

We had a great stay at Embassy Suites San Juan! It’s a wonderful place for families, and my kids absolutely loved the pool. I also really enjoyed the pop-up shops, and the restaurants were good as well. Having the casino right at the hotel was also a nice bonus for the adults. My only suggestion would be to offer a few more activities or things for kids to do inside the hotel. Overall, we had a great experience and enjoyed our stay!

Family_with_children

8/10

Excellent

18 Jul 2026

Angelica

Blanca in front desk was amazing. Room 407 did not have blackout curtains and she was able to move me to a different room. Very understanding, also she promptly delivered extra towels to room. Afternoon front desk staff was not as welcoming and a bit rude. Hallways need some TLC, also carpet is outdated. Not an oceanfront front hotel. Beach is 2 blocks away. Breakfast was ok. Overall I rate it a 6.5 out of 10.

Family_with_children

10/10

Exceptional

17 Jul 2026

Dayana

Si me gustó la estadia, pero no se porque aun me siguen cobrando de la tarjeta.

Family_with_children

4/10

Poor

17 Jul 2026

Mario Enrique

We were charged for the resort fees twice

Family_with_children

10/10

Exceptional

17 Jul 2026

Amarily

Rooms clean everyday. Hotel is beautiful and the pool as well. They have free breakfast and it’s like buffet. Also at 5pm they have some snacks like popcorn, chips and FREE drinks! Blanca from front desk is AMAZING! very helpful.

Partner

8/10

Excellent

17 Jul 2026

aisha

Close to the beach and a grocery store . The mall was close by and other entertainment. Breakfast can be a little bit better!

Family_with_children

10/10

Exceptional

17 Jul 2026

Venkatesh

It’s an excellent property to spend time with family

Family_with_children

4/10

Poor

16 Jul 2026

Frances E

Ok i like the breakfast was good but what I didn’t like wad that after i pay for the stays they charge me for resort fees without you guys letting me know that you was gonna do that we split the cost with friends and you guys never explained this cost now this bill its gonna be only my bill because you guys charge it after a day later when everyone was home and it wad $50 for day I ended up paying $250.00 extra thats not ok

Friends

10/10

Exceptional

16 Jul 2026

Mary

What was my total for each person traveling

10/10

Exceptional

16 Jul 2026

Jacob

Great

Family_with_children

10/10

Exceptional

16 Jul 2026

Favir

Everyone awesome in all areas of the hotel

Family_with_children

10/10

Exceptional

16 Jul 2026

Robert Bautista

such a fun, safe, family friendly hotel! super close to the airport and the beach!! the walk from the hotel is about 10 minutes, not bad at all, and when you get to the beach they have towels, umbrellas, and chairs for hotel guests! the beach was beautiful and the water was so pretty and blue!
there is a pharmacy/store on the way which was perfect for grabbing drinks, snacks, boogie boards, etc! we spent hours at the pool it was clean and the poolside bar/ restaurant was delicious and the staff where so so so nice! our experience was amazing, only downside was the power went out 2x but honestly it was no big deal, it turned back on immediately and didn’t effect anything but the tv (no signal for 10-15 min) however it was super super windy outside so it wasn’t a surprise! the breakfast was alright, but the omelet bar really pulled through! the 2 free happy hour drinks a day and snack make it as close to “all inclusive” i feel you can get for the price and area!! we travelled as a family of 5 with a 6 year old and had the best time! also shout out to east island excursions!! they are a catamaran company that has transportation from the pharmacy down the road to the port and a boat trip, snorkeling, and stops at flamenco beach! it was AMAZING! all around a 10/10 vacation! definitely recommend for families looking for a great priced hotel! we did the double queen suite with the pull out! such a great spacious room! we will be returning!

Family_with_children

2/10

Poor

16 Jul 2026

Dorian

Police Report, Claim with Hilton, and Dispute with bank all filed!! Took my family on a mini vacation to PR. We booked two rooms. One room was stuck on 62 degrees. The first night we used extra blankets and turned the air off (it didn’t stop blowing freezing air out). On day 2, we asked for maintenance to visit our room to repair the issue around 10 am. After a half day of activities, we came back to 61 degrees. We asked for maintenance again. They were able to fix it. We checked out and received 2 invoices. The taxes are excessive! After we got back home, I noticed various pending charges totaling over $800. The max held should have been only $400. I called 9 times with no response from a manager. All calls were being transferred to unsupervised extensions. Today, I had to call 5 times before I was finally told that $555.00 was charged for smoking. WE ARE NON-SMOKERS!! There was also a $67.76 charge pending with no explanation. I was never permitted to speak with the manager, the manager did not return my calls, and the accounting department did not answer or respond to my message. I filed a claim with Hilton and the agent was more interested in telling me that I booked through a 3rd party, than handling my claim. She mentioned this 5 times and when I addressed it, she wrapped up the call. These charges were separate from the booking but Hilton was more than eager to pass the buck. Horrible, horrible experience!

Friends_and_family Family

4/10

Poor

16 Jul 2026

Vivian

The hotel is going downhill

Family_with_children

10/10

Exceptional

16 Jul 2026

Karen

Excellent

Family_with_children

10/10

Exceptional

15 Jul 2026

Marcos

The best hotel in puerto rico

10/10

Exceptional

15 Jul 2026

Jorge

Centrally located

Family_with_children

10/10

Exceptional

14 Jul 2026

Sherry

The property was beautiful. The pool was awesome. The welcome drinks were a nice touch. The breakfast was a step up from the usual continental breakfast. My only advice would be improve your coffee. Rooms were spacious and comfortable.

Family_with_children

8/10

Excellent

14 Jul 2026

Juan

Everything about the hotel was nice. Friendly staff, very clean, good breakfast buffet. The only thing I had a problem was that check in was at 4pm and we didn’t get our room til after 5pm. I also requested connecting rooms since I booked the reservation. This was the reason why I booked this hotel in the first place and they couldn’t give us connecting rooms because they didn’t have any available.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Shakeya

clean room, friendly staff and food is good as well and close to the airport

Family_with_children

10/10

Exceptional

14 Jul 2026

Gina

Absolutely LOVED this place! From check in to check out it was amazing! Beautiful pool area, amazing bar (Belinda the bar tender is a Queen) and even won on the slots! We’ll be back in October!!!

Partner

10/10

Exceptional

14 Jul 2026

Dayana

Excelente nos encantó mucho buen servicio gracias

Family_with_children

10/10

Exceptional

13 Jul 2026

Nestor

Great experience, great people!!

Partner

8/10

Excellent

13 Jul 2026

Miriam

Housekeeping took forever to clean room they come at 3pm to clean roo.

Partner

8/10

Excellent

13 Jul 2026

Gerarda

The room was clean, the breakfast was really good and the staff too but the pool area was dirty

Partner

10/10

Exceptional

13 Jul 2026

Christopher

Very clean, friendly staff, great breakfast.

Family_with_children

10/10

Exceptional

13 Jul 2026

Stefanie

Perfect

Family_with_children

8/10

Excellent

13 Jul 2026

Cynthia

Over all the stay was good but they didn’t provide shuttle services for exploration

Friends

10/10

Exceptional

12 Jul 2026

Sally

The property was well-maintained, and the staff were courteous and accommodating. The only concern arose during breakfast when it appeared that the staff at the service stations were insufficiently staffed, resulting in intermittently long lines. Despite this minor issue, I awarded the hotel a perfect score of five for service.

Family_with_children

2/10

Poor

12 Jul 2026

Vincent Kyle

The rooms are outdated and smell like a mildew filled basement. As a result, I will never return because the room accommodations are simply unacceptable. It’s unfortunate because the staff is great and the breakfast as well as drinks each day are a nice touch.

Partner

10/10

Exceptional

12 Jul 2026

Ryan

It's a great hotel..The Pool area is a little out dated, But the rest of the amenities were great. The complimentary breakfast ever morning is great. The hotel offers great Beach area where they provide cheating an umbrella on the beach. Besides that it's best to enjoy the area and what Puerto Rico has to offer.

10/10

Exceptional

12 Jul 2026

ricardo

Extremely happy with our stay. Room was super clean. Not a gambler but the casino was fun. Continental breakfast the best.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

José

Todo estuvo excelente

Family_with_children

10/10

Exceptional

12 Jul 2026

Eunice

La pasamos súper 👍

Family_with_children

10/10

Exceptional

12 Jul 2026

Jeannette

Staff were friendly and very helpful. Breakfast was really good and the kids enjoyed the outdoor pool. Rooms were spacious for a family of five. Will definitely recommend.

Family_with_children

10/10

Exceptional

12 Jul 2026

Anthony

We always stay here when we visit, and the food in the restaurant is what brings us back.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Neicha

Piscina

Partner

10/10

Exceptional

11 Jul 2026

Alondra Marie

for a 3 or 4 days stay its always a good option! relax and unwind! free waffles and pancakes

Family

4/10

Poor

11 Jul 2026

Savannah

Pool was only good thing not a resort at allllll

Family

10/10

Exceptional

11 Jul 2026

Karelys

Súper bueno

Family_with_children

10/10

Exceptional

10 Jul 2026

Joyce

The hotel staff were very nice and helpful. Loved breakfast buffet everyday and free happy hour drinks in the evening . The room service was excellent, rooms were spacious. They have restaurants in the property if you don’t want to go outside to eat and the price are almost the same with the restaurants around the area. The hotel is near a groceries store and there are also nice restaurant's .

Family_with_children

10/10

Exceptional

10 Jul 2026

angie

I loved the service and the staff were very friendly

Family_with_children

10/10

Exceptional

10 Jul 2026

Ashley Darihana Pina

Everything was perfect

Family_with_children

10/10

Exceptional

10 Jul 2026

Angela

Hotel was beautiful and clean. Staff were amazing and polite. The family enjoyed the pool, restaurants, and casino. The free breakfast and drinks from 4pm-7pm was a bonus that the family took advantage of. Thank you!!!

Family_with_children

10/10

Exceptional

10 Jul 2026

Tomas

The outdoor pool was great and having the Casino was super convenient

Family_with_children

10/10

Exceptional

09 Jul 2026

Jessica

This hotel is perfect if you’re going to San Juan, PR. The beach was fantastic and walking distance. It was lively at night with a casino on-site and happy hour in the hotel lobby. My family and I enjoyed everything this hotel had to offer. Look forward to coming back!

Family

10/10

Exceptional

08 Jul 2026

Arisha D.

The hotel is absolutely beautiful!!! I give it 5 stars!!

Family_with_children

10/10

Exceptional

08 Jul 2026

Petia

The complimentary breakfast is definitely a winner! The property is well-kept and the pool was a hit with our 11 year old.

Family_with_children

10/10

Exceptional

08 Jul 2026

Claudia Lucia

Everything was excellent.

Family_with_children

10/10

Exceptional

07 Jul 2026

Angie

Clean room
Great outdoor pool and bar

Family

10/10

Exceptional

07 Jul 2026

Jose

The breakfast buffet was great. The pool and pool staff excellent. I had been a lot of times in this hotel and never disappointed.

10/10

Exceptional

07 Jul 2026

David

Pool is awesome, kids love it, beach is about 1 block away and they have chairs and towels for you there. Staff, cleaners, cooks, bartenders all were very friendly and accommodating. Breakfast is great. Seafood restaurant is very good. Casino on premises. They advertise bikes as part of the amenities. Bikes were not only not available, excuses were they are all broken (as you see them sitting there), but it seemed like you were putting the front desk out when you asked to use one of the advertised amenities. All these free things ain't free as you pay a daily resort fee !! Concierges are very helpful. Rooms are clean.

Family_with_children

10/10

Exceptional

07 Jul 2026

Jennifer

This was a great location with a very friendly staff. Walkable to the beach and restaurants.

Partner

10/10

Exceptional

07 Jul 2026

Christian

En la piscina d niños deben poner un portón para q los niños no pasen al otro lado
Gracias

6/10

Pleasant

06 Jul 2026

Monica

breakfast wasn't the greatest, some of the staff were rude the pool area needed maintenance

Partner

10/10

Exceptional

06 Jul 2026

Rogera

Beautiful property! Great staff who were very helpful and welcoming. Great breakfast options and the Rum Punch during the evening reception was top tier 👌

Family

6/10

Pleasant

06 Jul 2026

Amy

This is my third time in PR and I’ve stayed in resorts and hotels in the past. Honestly staff and the rooms have been really great, the main issues are things that the hotel itself has lacked in like the shortage on umbrellas and chairs at the beach every day no matter what time we arrive and no hot water to shower with (this may be because we are on the top floor). The location and people are great, it's just a bit frustrating with the daily factors. They also ran out of towels and beach chairs at the pool very quickly. The parking lot was also full at one point but we were accommodated.

It seems like the amenities consider only about half of the amount of guests…

This place is perfect if you plan to be out the hotel most of the time and prioritize being in the city. It’s also beautiful in the main lobby and the rooms are nice. Staff is very helpful as well.

Otherwise, you could pay a similar price at a resort that accommodates all.

Partner

4/10

Poor

06 Jul 2026

DWINIRIS

Pool music was out of taste. Very busy and crowded. Never got the chance to use the pool since there was a massive crowd.

Lines for breakfast very long ended eating out every day.

Beach area with a very limited amount of chairs and umbrellas.
Lobby area was full of vendors impacting the aesthetics of the place. No valet parking services.
Not enough space to manage the busy weekend

Family

10/10

Exceptional

06 Jul 2026

Rafael

Clean enviroment and outdoor pool

Family_with_children

10/10

Exceptional

06 Jul 2026

Wanda

Improve the breakfast, more varieties

Family_with_children

10/10

Exceptional

06 Jul 2026

Gretchen

Highly recommend

10/10

Exceptional

06 Jul 2026

Andrealis

Es un lugar hermoso y tranquilo bueno para descansar, me encanta el área de la piscina con música de DJ, el personal muy amable en especial los que trabajan en el área del desayuno , excelente servicio

Family

10/10

Exceptional

05 Jul 2026

Wilmarie

El servicio al cliente fue excelente en todas las áreas desde que llegas al lobby hasta que llegas al cuarto

Family_with_children

8/10

Excellent

05 Jul 2026

HECTOR G

No me gustó que venden Pool Pass en fines de semana que el hotel está lleno a capacidad y los huéspedes nos quedamos sin espacio para disfrutar del lugar por el que se pagó.

Family_with_children

10/10

Exceptional

05 Jul 2026

Noemi

Todo bien muy atentos la comida rica como lo esperaba mi familia muy amable el personal excelente

Family_with_children

10/10

Exceptional

05 Jul 2026

Celine

Clean room, close to the beach and safe area.

Partner

10/10

Exceptional

05 Jul 2026

Merrell

Staff members were helpful and friendly. Food was amazing. Pool was relaxing. The beach service was awesome and the room was clean. Very nice view from our room

Family_with_children

10/10

Exceptional

05 Jul 2026

Sheimarie

Excelente estadía familiar

Family_with_children

10/10

Exceptional

05 Jul 2026

Mai-Lin

Nuestra estadía fue excelente. La habitación estaba muy limpia, el personal fue muy amable y disfrutamos mucho de todas las facilidades del hotel. Como sugerencia de mejora, cuando hay personas utilizando el day pass se hace un poco difícil conseguir estacionamiento y encontrar sillas disponibles en el área de la piscina, ya que suele llenarse bastante. Fuera de eso, todo fue excelente y sin duda regresaríamos.

10/10

Exceptional

05 Jul 2026

Omar

Enjoyed my stay

10/10

Exceptional

04 Jul 2026

Nekia

It was niccceeeee

Family

10/10

Exceptional

04 Jul 2026

Elisa

Beautiful hotel! Staff is very friendly and helpful!

Family_with_children

10/10

Exceptional

04 Jul 2026

Mary Ann

Very nice place. It was in a great location. Very easy to find. Great amenities

Family

8/10

Excellent

04 Jul 2026

Johanna

.

10/10

Exceptional

04 Jul 2026

Dora

Very satisfied
Clean
Food
Casino
Customer service

6/10

Pleasant

03 Jul 2026

Lance X

Close to the beach

Family_with_children

10/10

Exceptional

03 Jul 2026

Aron Christian

I have one of the best time of my life there hotel staff done an excellent. job very respectful to my family Gave is a very welcoming home enjoyed our time there thanks and we definitely will be back.

Family_with_children

8/10

Excellent

03 Jul 2026

ALBA

la atencion y el personal muy atentos , desayuno muy bueno comparado con el promedio, la ubicacion excelente, solo falta mas cafe , disponible y la limpieza de los cuartos los primeros tres dias fue excelente lois ultimos dos regular, lo unico con lo que realmente no sobrevivi es el aire acondicinado a todo dar en el lobby del hotel , mil gracias

Family

6/10

Pleasant

03 Jul 2026

Yoselyn

Buen hotel

2/10

Poor

03 Jul 2026

Tanya M.

would not recommend staying at this property based on my recent experience. I travel frequently and understand that no hotel is perfect, but I do expect a clean, well-maintained environment, basic amenities to function properly, and management to address legitimate guest concerns. Unfortunately, this hotel failed to meet those expectations in several important areas.
From the moment I entered my room, it was obvious that the furnishings had not been properly maintained. The sofas and chairs were extremely worn, stained, and heavily soiled. The upholstery looked as though it had not been professionally cleaned in a very long time. Instead of creating a comfortable and inviting atmosphere, the furniture made the room feel neglected and unclean. It was unpleasant to sit on the furniture because I questioned whether it had been sanitized or cared for between guests. When paying for a hotel stay, guests should not have to avoid using the furniture because of its appearance and condition.
The room itself also had a noticeable mold and mildew odor that never went away during my stay. Every time I entered the room, the smell was immediately apparent. It created an uncomfortable environment and made it difficult to relax. A persistent mold or mildew smell often suggests moisture issues that should be addressed promptly, not only for guest comfort but also for health reasons. Guests with allergies, asthma, or other respiratory conditions could be especially affected by this type of env

Friends

10/10

Exceptional

03 Jul 2026

Marquis

Clean room every day outdoor pool is great breakfast every morning beach only 8 mins away walking staff is great as well’

Family_with_children

10/10

Exceptional

03 Jul 2026

Carmen

Ii

10/10

Exceptional

02 Jul 2026

Magaly

Very nice please, nice and clean

Partner

10/10

Exceptional

02 Jul 2026

Tshona

Everything was nice and available. Staff was friendly and accommodating they offered to hold bags while u explore the premises or get in the pool. They said our room would be ready by 3 but they called me by 12:30 and said it was ready early.

Partner

10/10

Exceptional

02 Jul 2026

Jean

Everything was excellent

Family_with_children

10/10

Exceptional

01 Jul 2026

Alice

The staff was very friendly, the room was clean and spacious. The breakfast was great and the pool area is very enjoyable. The restaurants were good and had great prices. Casino was fun. Will be back.

Friends

10/10

Exceptional

01 Jul 2026

Anaysa

No comentarios

Family_with_children