Name: Residence Inn By Marriott San Juan Isla Verde
Address: 6500 Isla Verde Avenue, Isla Verde, Carolina, 00979, PR

10/10

Exceptional

26 Jul 2026

Kevin

.

10/10

Exceptional

25 Jul 2026

Betsabel

100 excellent

10/10

Exceptional

24 Jul 2026

Angela

Breakfast was our favorite. we loved staying at this resort and will stay again if we ever go back to Puerto Rico.The staff was great the security was also good which was important to me and my daughter since we were traveling solo. I would recomend it.

10/10

Exceptional

24 Jul 2026

Hector

Sobre pasa las expectativas. Vuelvo definitivamente.

10/10

Exceptional

22 Jul 2026

Dora

Great employees

10/10

Exceptional

22 Jul 2026

Leandro Javier

We stayed for 5 nights, Hotel met my cleaning requirements.

10/10

Exceptional

22 Jul 2026

Jonell

I like the location of the hotel that it was close to the airport and on a street where you could walk to the beach and different stores. I appreciated the daily breakfast that was included with the stay.

10/10

Exceptional

21 Jul 2026

Lizmary

Excellente

Family_with_children

10/10

Exceptional

21 Jul 2026

Detra

My second time staying at this hotel and its very nice

Family_with_children

10/10

Exceptional

21 Jul 2026

Jose

Our stay was absolutely wonderful! The location was perfect—close to everything we wanted to do while still being comfortable and relaxing. A special thank you to Jorge, the bartender, who made our experience even more enjoyable. He was incredibly friendly, attentive, and provided outstanding service throughout our stay. His great attitude and hospitality truly made our time there memorable. We would definitely come back and highly recommend this place to anyone looking for a fantastic experience!

10/10

Exceptional

21 Jul 2026

Rosaline

Front desk, housekeeping all staff are courteous and helpful. Our room was clean, comfortable and was maintained throughout our stay. Their continental breakfast has many options and beyond muffins and juice. We will stay again.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Rajarshi

.

Family_with_children

4/10

Poor

20 Jul 2026

Nimia

The staff at the front desk horrible. There was this older man at the front desk that just didn’t want to help any one. I love the hotel and the staff other than the front desk were great.

Family_with_children

10/10

Exceptional

20 Jul 2026

JANET

Perfect location

Family

10/10

Exceptional

19 Jul 2026

jennifer

Beautiful location. Friendly staff. Nice gym area. Pool well maintained. Great location. Will definitely be returning

Family_with_children

8/10

Excellent

18 Jul 2026

Kayzie

.

Family_with_children

10/10

Exceptional

18 Jul 2026

Carol Michele

This is the second time we have stayed at this hotel. I love the extra space in the rooms, especially the kitchen. Everything in the room is very clean. The breakfast is amazing. An extra bonus is the kids pool area. There were always clean towels, and the staff was always very polite.

Family_with_children

10/10

Exceptional

18 Jul 2026

Delmy

Great and clean hotel. Super friendly and thorough staff. Basic breakfast options. Overall a great place to stay.

Friends

10/10

Exceptional

17 Jul 2026

Imani

Hotel was nice the only complaint is no robes lol.

Partner

10/10

Exceptional

17 Jul 2026

Imhotep

The hotel is in the perfect location if you want to be able to get great food and drinks, hit the beach and be able to have a night on the town with your S/O.The staff were super friendly and helpful and the pool area was very nice. The complimentary breakfast was delicious and there were alot of options for just about anyone. The hotel isn’t far from El Yunque either so if you plan of visiting its not far at all. I would definitely recommend checking out Metropol for some real authentic puerto rican cuisine and Lechonera diego as well which is right across the street. 10/10 experience i wish i can time travel to next july so i can do it all again!

Partner

10/10

Exceptional

16 Jul 2026

Rosi

Creo que vale la pena la estancia aqui
Me sentí muy bien y lo que necesite estaba ahi

Partner

8/10

Excellent

16 Jul 2026

Adrian

Clean

Friends

10/10

Exceptional

15 Jul 2026

eddie

Great place to stay on vacation in Puerto Rico will recommend to anyone if ask more local places to eat puertorian food would be great for the town

Family

10/10

Exceptional

14 Jul 2026

Denis

Would definitely stay again.

10/10

Exceptional

14 Jul 2026

Nigel

I give this hotel 10 out of 10 the staff was great friendly hotel very clean and destination is close to old San Juan will recommend this hotel to anybody the breakfast 10 out of 10

Family

10/10

Exceptional

13 Jul 2026

Stephanie

.

Friends

10/10

Exceptional

13 Jul 2026

Dellarese

We stayed at this location before and after our cruise out of San Juan. The rooms were excellent as expected with RI. The staff were helpful and informative. On our return, they kept and secured our luggage for us until our room was ready.

There is a charming bakery and restaurant on property just outside the front door. Inside, there is a bar and restaurant that we got lunch and from each time. We will definitely return here to visit Puerto Rico itself

Partner

10/10

Exceptional

13 Jul 2026

Jeremy Jimenez

It was an incredible experience

Friends

10/10

Exceptional

13 Jul 2026

Antonio

Me encanta este hotel

10/10

Exceptional

13 Jul 2026

Eliel

Hotel muy bonito y ahradable

Family_with_children

2/10

Poor

12 Jul 2026

Andrea

Hallways and bedrooms in living quarters smell moldy and strong mildew and cigarettes smell

Family_with_children

10/10

Exceptional

12 Jul 2026

Ivette

Smooth check in process, clean property, all areas of hotel super clean, friendly staff.

Family_with_children

8/10

Excellent

12 Jul 2026

Adriana

The hotel itself was nice, clean, and well maintained, and the majority of the staff we encountered were friendly and helpful. Unfortunately, one employee, Veronica, had such a negative impact on our experience that I felt compelled to mention it.

From the moment she checked us in, her attitude was passive aggressive, cold, and unwelcoming. Every question I asked was met with responses and expressions that made me feel as though I was bothering her or asking something foolish. As a guest, that is an incredibly uncomfortable feeling, especially when you’re simply trying to get information about your stay.

What was most disappointing is that this was not an isolated incident or a bad moment. I had three additional interactions with Veronica throughout our stay, and every single one was exactly the same. By the fourth interaction, it was clear this was simply how she chose to treat guests.

I arrived excited, happy, and looking forward to enjoying our family vacation in Puerto Rico, and I can honestly say that every interaction with her noticeably changed my mood.

Hospitality begins with making guests feel welcomed, valued, and comfortable, and that was completely missing in every interaction I had with Veronica. It was disappointing because the hotel itself and the rest of the staff deserved much better representation than what we experienced

Family_with_children

10/10

Exceptional

12 Jul 2026

Felicia

Excellent staff! Beautiful property! Convenient to everything. Loved it!

Family

10/10

Exceptional

12 Jul 2026

Gottlieb

H

2/10

Poor

12 Jul 2026

Maribel

They over charged me an

10/10

Exceptional

11 Jul 2026

Kiana

Well maintained

Pet

10/10

Exceptional

10 Jul 2026

Paul

Solid facility. Enjoyed having the free breakfast buffet.

Self

10/10

Exceptional

10 Jul 2026

David

My stay was everything I hoped it would be for my family and I. The hotel, amenities, cleanliness and MOST importantly the Staff made Our stay enjoyable. Veronica, Kristina and others had the proper mix of professionalism, knowledgable, and friendly and going out of there way to make our stay a dream come true!! Thank U to everyone, we look forward to staying again in the near future.

Solomon Family

Family_with_children

10/10

Exceptional

10 Jul 2026

Emily

I came here for my daughter’s birthday. It was an amazing stay very convenient. Close to a lot of areas not a far walk to the beach. The pool was big and closes late. The only thing I would say I did not like is the bathroom had no guard for underneath the curtain so water was getting everywhere in the bathroom floor. We kept needing a lot of towels to keep the floor dry but other than that, the room was comfy, cozy overall great stay.

Family_with_children

6/10

Pleasant

10 Jul 2026

Edward

It was enjoyable the kids loved the pool being opened all day.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jasmine

Amazing experience

Partner

10/10

Exceptional

07 Jul 2026

Christine

Location is perfect—near beach, restaurants, and airport. Spacious rooms.

Partner

8/10

Excellent

07 Jul 2026

Salil

They added additional $50 destination charge per day after checking in to the hotel.
This charge was not mentioned when we did the booking through Expedia.
The receptionist mentioned that it started from 1st July while we had done the booking through Expedia more than a month before and this charge was nowhere mentioned.

Family_with_children

10/10

Exceptional

07 Jul 2026

Christina

This is my 3rd time staying here and I highly recommend, staff are always super helpful and property is best for families are traveling alone.

10/10

Exceptional

06 Jul 2026

Wilmer

El personal amable, excelente y cuartos bellos. Limpieza total!

Partner

2/10

Poor

05 Jul 2026

Carl

Third stay at this location. ( previous stays excellent)
This stay was terrible
Understaffed
Food menu was limited and exorbitant priced
Watered down drinks
Never enough towels in room or pool
Literally had to beg for roll of toilet tissue
Maintenance at pool didn’t exist.
I’m hoping they bring back the original standards

Partner

10/10

Exceptional

05 Jul 2026

Virginia

The pool was amazing!!! Great hotel if you have children. The daily credit was not so good. The prices were so high that you could only get one thing!!! No coffee after hours no water unless you buy it. At least have water for your guest in such a hot place. The staff was friendly. The hotel was very clean. WATER AND COFFEE COMPLIMENTARY AND I WOULD HAVE GIVEN A 5!!!!

Family

10/10

Exceptional

05 Jul 2026

leslie

The stuff was helpful

Friends

8/10

Excellent

05 Jul 2026

Roashima

Clean environment

Friends

10/10

Exceptional

05 Jul 2026

Maria

I really enjoyed staying at the hotel. It was very convenient to everything I wanted to do. Go to the beach and had the supermarket and Walgreens close by. The property is very nice. Advise to travellers to become familiar with the location tax by PR, all hotels in PR charge a stay tax, that was new to me, and is applicable to all hotels in the SJU area. Also, become familiar with the charges as you do have to leave a $400+ deposit on day of arrival. Parking is not super expensive, around $20 a day. All worth it but do be prepared for these additional costs. I will stay again, is a good residence inn with a nice gym, pool and you get to borrow the beach chairs (which is super nice!).

Self

10/10

Exceptional

04 Jul 2026

Youdeline

Everything was great

Friends

10/10

Exceptional

03 Jul 2026

Kerlange

Everything was great!

Family_with_children

10/10

Exceptional

03 Jul 2026

Matthew

This was the perfect place for an overnight stay. Great location, pristine and lively area.

Business

6/10

Pleasant

03 Jul 2026

Gerard

Good service

Family

10/10

Exceptional

02 Jul 2026

Meiry

Great experience

Friends

8/10

Excellent

01 Jul 2026

Dalay

The property is very well located and clean
The staff at the Lobby was nice but the room service not so much.They missed cleaning days including towels and some bath products.
Overall the stay at hotel is nice

Family

10/10

Exceptional

29 Jun 2026

Javier

Everything is great here the only thing I can say is that they need to put on the booking is that they charge 49.00 dollars a day for hotel cleaning

Partner

10/10

Exceptional

29 Jun 2026

charlotte Peralta

100% recomendado

Family_with_children

10/10

Exceptional

29 Jun 2026

Claudia

Very clean hotel . Staff was very friendly.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Thomas Enrique

The pool and the property were a 10/10 it was such a great experience.

Family

10/10

Exceptional

28 Jun 2026

Hiram

Beautiful property. Super accessible. Cocktails and convenience store pricy. Staff 5 starts.
Would definitely come back.

Partner

10/10

Exceptional

27 Jun 2026

Samantha

The staff was very welcoming and always ready to help when/if we needed it. My family and I had a good experience and will definitely come back to stay here again.

Family_with_children

10/10

Exceptional

27 Jun 2026

ANDREW KING

Staff was very nice and helpful and facility was looking in great shape

10/10

Exceptional

27 Jun 2026

Betsaida

Everything was great. Great customer service hotel smelled clean from the moment you walked in.

Self

4/10

Poor

26 Jun 2026

Mery

The property is well maintained, the staff was cordial and friendly.
The breakfast was a standard buffet, bread was terrible.
The $45 dollar stay fee is deceiving, you get a $10 shop credit and a $12 bar/restaurant credit but every thing is overpriced. A bottle of water is $ 4.85 and across the street you can get it for $1.50. The strategy is force you to use your credit but you end paying more .
The beach is about 10 minutes away and you are lucky if can get the chair and umbrella the hotel included in your stay fee.

Family_with_children

8/10

Excellent

26 Jun 2026

jorge luis

I had a Good time at the residence inn. The only one thing i disliked was the destination fee they charge you daily of 45.00 dollars. If you use it daily or not they still charge you the 45.00 dollars. You pay a package through expedia thinking you covered then upon arrival they hit you with the destination fee. Other than that the stay is nice and peaceful and anyone would love it.

Partner

10/10

Exceptional

26 Jun 2026

Dennis

Staff was great

Friends

10/10

Exceptional

26 Jun 2026

Basdye

The staff was very friendly and accommodating, place was very clean, i was very nervous going because of all the reviews about the mold smell but i didnt experience that at all

Family_with_children

6/10

Pleasant

25 Jun 2026

Phillip

Clean property. Close proximity to restaurants and stores. Within walking distance to beach. Parking is a daily charge, and parking anywhere in the area is extremely difficult. Staff was ok. Not super helpful, and the maid service that was supposed to come daily did not. We ran out of items like towels and toilet paper. When staff was notified, we were told it would be delivered. We had to wait till the next day when the maids came. They also charge a resort fee daily along with the parking which equates to nearly 65 dollars a day. Next time, I would stay at a place on the beach and pay a little more. I would consider this place a lesser value with not enough beach vibe or friendliness you expect at a hotel in this area that mainly caters to tourists

Family_with_children

10/10

Exceptional

24 Jun 2026

Edgardo

Todo muy bueno

Family_with_children

10/10

Exceptional

24 Jun 2026

Doris

Everything was wonderful

Friends

10/10

Exceptional

23 Jun 2026

Tania

Me E hospedando dos veces y me encanta 🥰♥️todo es excelente ⭐️⭐️⭐️⭐️⭐️

Family_with_children

8/10

Excellent

23 Jun 2026

Sara

Room was clean and the staff was helpful. Breakfast was yummy!

Family

10/10

Exceptional

22 Jun 2026

Ariangne

Excelente hotel , buenos servicios muy limpio ! El
Unos de los mejores

Partner

10/10

Exceptional

22 Jun 2026

Ron

Place was overall great. I world definitely stay again

Family

10/10

Exceptional

21 Jun 2026

Marianne

Me encantó todo, Excelente servicio. Buffet de desayuno increible volvería quedarme nuevamente.

6/10

Pleasant

21 Jun 2026

Eneida

This was the “perfect room” for us but unfortunately the conditions of the room made our 10 day stay miserable. Since day 1 we noticed and issue with humidity. Bathroom vent did not work so the modern style bathroom has nothing to keep the humidity inside of the shower. A 7-10 min shower turns into a 30 min cleaning session. Water gets everywhere and has nowhere to go. The room started accumulating water in the closet everything was wet so it was unusable everything had to be left in the living area to keep it from getting damaged. My husband’s dress shoes got damaged and all of our travel clothes got damped. We informed the situation multiple times and on the last day the situation got worse and we were offered to change rooms but we got only few hours left to go so decided to stay until next morning. The situation was the worse we had ever experienced with a bathroom. Carpet was soaked, closet was humid and carpet wet, it started smelling worse with every passing day and the bathroom had mold spots in many areas. Staff was helpful and I think this has nothing to do with them but with the hotel construction. I hope this gets resolved because is an excellent location.

Family

8/10

Excellent

21 Jun 2026

Nidia

.

Partner

10/10

Exceptional

20 Jun 2026

Yariela

Clean room and excellent staff attention

Family

6/10

Pleasant

20 Jun 2026

Nelson

El Hotel es muy lindo, la habitación cumplió con todo lo que prometían. El Servicio a la habitación siempre puntual.

Partner

6/10

Pleasant

19 Jun 2026

Gulimina

Great location. Everything is good except for poor customer service. Hotel phone could be reached to the front desk and even before we came to the hotel, our phone numerous calls to reach to this hotel got nowhere. Not impressive by the cold front desk people. In this regard, I would give the hotel a rate from 1-3 max. It really doesn’t represent Marriott well!

Family_with_children

10/10

Exceptional

18 Jun 2026

Marjorie C.

I ordered a burger. It came and was left at the bar. It was not immediately delivered so it became too cold to eat. That was very annoying

Self

8/10

Excellent

16 Jun 2026

Sherley

Rooms were clean. Different rooms have different utensils in the kitchen and some have a table others don't.

10/10

Exceptional

16 Jun 2026

Emily

Loved the place!

Friends

10/10

Exceptional

16 Jun 2026

Anthony

This property was excellent for me and my family. Spacious suite, almost felt like an apartment with the full kitchen it had available which allowed us a comfortable stay. The rooms were clean, staff was friendly and attentive, housekeeping kept up with the maintenance. It was a great experience. I do wish the shower had actual doors or full coverage so that the floors wouldn’t get easily wet but, with the extra towels provided, it was an easy fix. Would definitely stay again and recommend to others.

Family_with_children

10/10

Exceptional

16 Jun 2026

Kimberly

Great, clean hotel,kind staff, wonderful amenities

Friends

10/10

Exceptional

15 Jun 2026

Veronica

Will definitely stay at this location again. It was absolutely beautiful and close to so many options.

Partner

8/10

Excellent

14 Jun 2026

Kendary

To clean better the rooms

Family_with_children

8/10

Excellent

14 Jun 2026

Giovanni

En cuanto a facilidades, limpieza, comodidades, amabilidad. Todo bien.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

ORLANDO

Excellent experience!!!!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

jignyasa

The staff is amazing. I would say the. Housekeeping staff is not so nice. Other than that amazing facility in a very convent location.

Family

10/10

Exceptional

13 Jun 2026

Taina

We absolutely loved our stay at the Residence Inn San Juan and would gladly stay here on every trip to Puerto Rico.

The location is perfect for exploring the east coast, with many attractions nearby and the beach with the Puerto Rican flag is only about 10 minutes away. If you’re planning to visit the west coast, expect about a 2-hour drive.

The customer service was outstanding. The front desk staff and housekeeping team were attentive, friendly, and quick to respond whenever we needed assistance. Check-in and check-out were seamless.

We stayed in a one-bedroom studio with two queen beds, a living room, and a full kitchen. It was the perfect setup for three people and gave us plenty of space to relax.

I also had a package delivered to the hotel and was notified immediately when it arrived, which was greatly appreciated.

One of the biggest surprises was the laundry room. The washers and dryers are completely FREE to use! I’ve never stayed at a hotel that offered free laundry, and the machines were high-quality and well-maintained.

Parking is available for $9 per day for elite members and $20 per day for non-members.

A tip unrelated to the hotel: if you’re visiting Old San Juan, skip driving and take an Uber instead it’s much easier.

Overall, this hotel exceeded our expectations with its spacious rooms, excellent service, convenient location, and fantastic amenities. Highly recommended for anyone visiting Puerto Rico!

Family_with_children

10/10

Exceptional

11 Jun 2026

Diana

Very nice and cozy hotel. Near restaurants and beach.

Partner

10/10

Exceptional

10 Jun 2026

Maria Lourdes

Great hotel

Family

6/10

Pleasant

10 Jun 2026

Carlos

It was okay. Breakfast was good also. The location was close to the airport. The only problem was I had a leak in the room, and my son slipped and fell. He hurt his arms and busted his lips . I don’t think I’ll be staying again at this location .

Family_with_children

10/10

Exceptional

10 Jun 2026

María Luz

Todos los empleados muy amables

Friends

10/10

Exceptional

10 Jun 2026

Madeline

Nice hotel with a great location, Love it!