Name: Aura House Isla Verde
Address: 74 Calle Venus, Carolina, 00979, PR

4/10

Poor

02 Aug 2026

Elba

The only issue that I had was with the doors entrance to the room did not lock at all. I felt unsafe. I had to do something to block the door in case anyone try to come in, but the The digits on the lock would not working, was very not helpful and I tried reaching to the managers and no one responded back to me, so Expedia accommodated me back with a credit

6/10

Pleasant

02 Aug 2026

Julio Casimiro

Clean room and good air conditioning. The bed was a little stiff for my liking

10/10

Exceptional

01 Aug 2026

Roderick

The room was clean and very cozy perfect for solo travelers

10/10

Exceptional

29 Jul 2026

Daisy

Place was clean and easy to get to.

10/10

Exceptional

29 Jul 2026

Mariela

De seguro volveré a quedarme!!

10/10

Exceptional

29 Jul 2026

Darius

Great place for the backpacker. Close , private ,close to the beach , casinos , good eats.

2/10

Poor

28 Jul 2026

Joshua

They don’t have a real checking system I new got my gate or room code and after 1-2 of me trying to get a refund I never got there phone number comes out, out of service, I don’t suggest to stay here

4/10

Poor

27 Jul 2026

Bev

It was an ok place but there were zero amenities , zero helpful staff on hand in the event of a problem, beds were extremely low to the floor, no outdoor seating, just a place to sleep. That's it.

2/10

Poor

26 Jul 2026

Janice Michelle

This was the nastiest place I’ve ever seen of all my travel experiences. Expedia should remove them from the site, there is no way this place is consistently getting 10/10 ratings, not for the property and room I booked. I took some photos to compare what is being advertised vs what we actually walked into, the paper blinds, raw sewage smell, visibly dirty bed, a locked door that we assumed might have been a restroom because we heard water and there was no other bathroom in sight, instead of a beach I could see and hear the cars from the highway, by the time that was noticed we were trying to get out of that disaster of a place. I couldn’t reach anyone on the phone for easy communication only through the app, finally I received a message that we didn’t give them an opportunity to move us to a better room, WHY would that be necessary if they were honest and upfront about the condition of the property and not try to scam travelers, the place is so bad it should be condemned. I have photos and a full video if any other potential customer wants to see it I could not post it here. I am demanding a full refund, we could not stay there more than the few minutes it took us to get a ride and book at another. hotel.

4/10

Poor

24 Jul 2026

Shonice

The apartment was very easy to find, however upon entering in front of the door, there was trash everywhere, chairs were flipped over and a ten fruit was all over the place. Once entering the apartment there were brown seeds all over the floor and in the bathroom shower. The towels were so hard that it scratched my body. The TV was leaned crooked and the other TV in the bedroom was scratched and cracked. But it was worth being there than less than 24 hours.

10/10

Exceptional

23 Jul 2026

Jenifer

We had a wonderful stay! The staff was friendly, welcoming, and very accommodating throughout our visit. They went out of their way to make sure we were comfortable and had everything we needed. The room was clean, and the overall experience was great. We really appreciated their hospitality and would definitely stay here again. Highly recommend!

6/10

Pleasant

22 Jul 2026

RAVEN

I booked Aura House last minute for one night. The host informed me prior to check in that there was a leak in the Family apartment I originally booked.
They provided us with 2 king rooms instead. Because it was one night it was fine. However, we woke the next morning to the toilet leaking in our bathroom which spread into the room.
The entire room smelled like sewage. Thankfully my daughters were next door. We partially got ready in their room. I messaged the host at 7am about the leak. It’s now 6pm and I still have not received a reply. The space is ok for a short stay. Evidently there’s some loose ends that need fixing and it would be a good stay.

8/10

Excellent

21 Jul 2026

Keyna

Great value, cool AC, clean room, bed could use improvement but satisfactory for a short stay.

Self

10/10

Exceptional

21 Jul 2026

Daniel

Everything was amazing, clean and staff were good and it was secure. And mainly for me, HOT WATER. I loved it. I will recommend this to my friends and family

Partner

10/10

Exceptional

20 Jul 2026

Henry Hayden Doc

Don’t sleep on this spot. It’s private economical hot tub on rooftop. Perfect for a budget.

Self

10/10

Exceptional

19 Jul 2026

Julia

Room was clean when we arrived. We had no issues. Location was amazing. Will stay again

Partner

6/10

Pleasant

17 Jul 2026

Ashley

This is a very basic rental. The bathroom is Tiny and water goes everywhere when showering with limited hot water. We flew in late and left the next morning so it was fine for a quick sleep. We arrived after dark and had a hard time finding where to go. Pictures and better directions would have been helpful. It was clean and walkable to some restaurants.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Noelia

The complete experience was smooth. All the information was sent through messages ahead of time for a quick check-in. I gave only 4 stars for maintenance because the water drip from above wet the entire entrance at the door to one of our rooms. There needs to be something put down on the floor like a mat outside or a rug inside (or both) so you don’t walk into the room with wet muddy shoes. Other than that we loved it. Everything was just right for what we needed. Thank you!

Family_with_children

10/10

Exceptional

15 Jul 2026

Ricardo

Everything was good

10/10

Exceptional

15 Jul 2026

Jean pierre

Great service

Partner

10/10

Exceptional

14 Jul 2026

Michelle

We enjoyed our stay overall. The location was great, and the apartment was clean. The furniture showed some signs of wear, but it was still functional. The only issue was communication during the early morning when we needed help finding the apartment. We didn’t receive a response until the following day. Other than that, everything was good, and we appreciated our stay.

Family_with_children

4/10

Poor

14 Jul 2026

Jorge

The room dint smell good

10/10

Exceptional

14 Jul 2026

Wilma

Beautiful felt safe. Beautiful surroundings. I recommend it for anyone. Thank you. I will be back

Family_with_children

8/10

Excellent

13 Jul 2026

Andrew

I came on Monday afternoon the place was very clean but there was no running water .wokup Tuesday morning still no running water.by noon time still no water.The lady asked me if it is ok to change room because one side of the building has water.I was agreed from second floor to the first but was different the bed and everything.I was paying upgrade room and then I getting a cheaper

Self

10/10

Exceptional

13 Jul 2026

Janae

Really great for a great price

Partner

4/10

Poor

12 Jul 2026

Marisol

Unfortunately the smell in the bathroom musty was super bad. The room is small.
The location wasn’t as great either.
You can hear the loud cars on the highway all night long.
The jacuzzi on top seems like a nice idea until your trying to get some sleep and others guest stop by and be super loud all night.
Fridge was a good size and the water provided was a nice touch.
Extra supplies in the bathroom was also nice. The building itself was overall clean.

Partner

10/10

Exceptional

12 Jul 2026

Janaye I

The room was immaculate. Very clean and comfortable. Close to the beach and food. I completely recommend.

Family

10/10

Exceptional

12 Jul 2026

Jason

Ok

10/10

Exceptional

11 Jul 2026

Trenton

Nice little room ideal for couples or single. Was very clean and included 2 beach towels to use. Shower was super nice and warm. Close to beach and several bars and restraunts. We Uber everywhere and walked to save from renting a car.

Partner

4/10

Poor

10 Jul 2026

Laura

The floors were dirty and the whole house smelled like sewage coming from the restrooms
And unfortunately our bed had hair all over it like it was never cleaned
The location was great though

Family_with_children

8/10

Excellent

09 Jul 2026

Brylie

Overall all our stay was okay. It was incredible difficult to get your room cleaned or even get fresh towels each day as staff did not respond to the text messages sent. This is how they requested you to notify them if you wanted this service. The hotel frequently ran out of water and would not update residents of when their water tanks were going to be refilled. They would not notify residents if the water tanks had run out of water either, so this is something you have to figure out on your own. The bathroom had no ventilation, which would leave a sewer smell if the door was left shut. The location is very nice as it is close to the beach and we did feel like it was a safe area.

Partner

4/10

Poor

09 Jul 2026

Anibal

The pictures look amazing but unfortunately the real life experience is completely different. I booked a Junior Apartment and was supposed to receive a 2/2 based on the information online and was given a 1/1. The bathroom, completely different from the one booked. Given that I had booked this place months ago and as I’m here I see all of these differences, it was too late to book elsewhere. There were barely any utensils, the floor was dirty as it felt there was sand everywhere. The refrigerator was dusty. There was a putrid smell coming from the bathroom. There weren’t enough towels. Finally, there was a roach so big that it looked like it should have been splitting the cost of the rental with me. The staff was responsive via email at first when I asked if it was possible to come early and drop off our luggage. But once I reached out with the concerns listed above, radio silence. It was a terrible sense of customer service when they had an opportunity to help and instead ignored the message.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Elizabeth

As an PR resident this hotel is Always my go to for a budget-friendly, safe and clean space prior to traveling. Close to airport. Staff is super nice and they do their best to accommodate your needs. No front desk staff but reasonably quick response via messages.

Self

10/10

Exceptional

07 Jul 2026

John

staff is really nice, very responsive

Self

8/10

Excellent

03 Jul 2026

Dawn

Great space, comfortable bed, quick over night stay, close to great restaurants, grocery, beach and airport.

10/10

Exceptional

02 Jul 2026

Elvin

Great experience.

10/10

Exceptional

01 Jul 2026

Ibel

Todo estuvo bien

10/10

Exceptional

01 Jul 2026

Sheila

The location is walking distance to everything you would need. There are restaurants, cafes, convenient store and the best part is There is an entrance to the closest beach about 8 mins walk. The rooms are spacious and super clean! I like that we can walk straight to the beach from our room and back and no need to walk through a lobby. The lobby it’s self it detached from the rooms. So you must exit your room and go to the main floor where the lobby is and there you can use the kitchen ( no stove ) and there’s a cute living room area so great for heating up food and making coffee! & chitchat. Our stay here was great and cozy. ✨🏝️💕

Friends

10/10

Exceptional

30 Jun 2026

Chanelle

Kitchen and clean room

Family_with_children

8/10

Excellent

30 Jun 2026

Chanelle

Clean room.

Family_with_children

8/10

Excellent

30 Jun 2026

Linda

The entrance was a little confusing, in the morning the housekeeper was doing noice and talking laughter with somebody else but I thankful I was awake. The check in was easy.

Partner

10/10

Exceptional

29 Jun 2026

Priscilla

Good

Family_with_children

10/10

Exceptional

28 Jun 2026

Jennifer

The room was very clean and air conditioned

Family

10/10

Exceptional

28 Jun 2026

Anyi

I did like the experience and the fact that it was very centric

Family

10/10

Exceptional

28 Jun 2026

Amaury

El lugar muy limpio, arreglado y accesible a todo. Espero volver pronto!

Partner

10/10

Exceptional

28 Jun 2026

Amanda

Our stay was great we had a double bed, room with a large bathroom. The room had a large tv and mini fridge, very cold ac unit, soaps lotions included along with towels. The room is a bit tight to walk around but overall good space. The amenities were not in service at the time but they had 2 hot tibs and a shower upstairs on the roof top. The area is cute at night on the second floor adorned with string lights. Parking wasnt bad and theres a common area to grab a coffee by the front gate.

Family_with_children

8/10

Excellent

26 Jun 2026

Zenia

Close to the airport

Family_with_children

4/10

Poor

24 Jun 2026

Alondra

The location was convenient, but unfortunately the air conditioning was not working during our stay, which made the experience uncomfortable. We were offered a relocation option, but it was not suitable for our group of five, so we decided to remain at the property. Communication regarding follow-up could have been better. Overall, the issue significantly impacted our stay.

Friends

10/10

Exceptional

22 Jun 2026

Richard

I had a toilet clogged for 2 days straight. They didn’t bother fixing it. Luckily my stay was over

Family_with_children

10/10

Exceptional

22 Jun 2026

Jasmin

It’s the best for the location by the beach and central area close to the airport and things to do. It was awesome and the price was so reasonable! Highly recommend

Friends

10/10

Exceptional

22 Jun 2026

Alondra

Great!

2/10

Poor

21 Jun 2026

Keriscia

I was not able to gain entry into a room that I paid for after many attempts. There were 2 separate guests that were not provided with a room number other rooms. Several attempts were made to make contact with the property manager with the phone number that was provided but no one responded. I’m requesting a refund

Self

6/10

Pleasant

21 Jun 2026

Shawn

You get what you pay for, cheap way to stay in PR

10/10

Exceptional

20 Jun 2026

Mary

Perfect for a quick night stay after a long and late flight very clean and comfortable .

Family_with_children

8/10

Excellent

18 Jun 2026

Emely

I liked the space and the beds were really comfortable. The ac did not work in one of the rooms so that was a little inconvenient. Also we had apt b, and the way the front door of the apt is set up, there’s like a window on the door that you can put your arm through so it doesn’t feel 100% safe. But other than that it’s a nice space. Also had water when u heard most of PR didnt

Family_with_children

8/10

Excellent

18 Jun 2026

Jesus

buena ubicacion, falta estacionamiento

Partner

8/10

Excellent

17 Jun 2026

Myiesha

It was a lovely place to stay! The staff was very kind, I loved the jacuzzi and how close it is to the beach! Would stay here again. Only thing is it would be nice to have a hot breakfast or more regularly stocked snacks if possible.

Self

6/10

Pleasant

16 Jun 2026

Verified traveler

It was honestly ok.. it was just for sleeping and showering although we had to change our room because our ac was shooting out Ice cubes in the middle of the night.

Partner

10/10

Exceptional

15 Jun 2026

Angela Joy

Had an amazing stay friendly staff , amazing stay close to alot of good places.

Partner

8/10

Excellent

14 Jun 2026

Richard

I was just an overnight stay. The room was narrow, but all I needed was a bed and a shower. The step up from the bedroom to the bath should be highlighted; I hit it a couple of times with my toe before I started remembering to step up. I was surprised to see the top sheet folded on top of the blanket. I had to strip off the blanket and put the top sheet on the bed myself.

Self

2/10

Poor

13 Jun 2026

Julianna

No running water, air conditioner broken and power was not reliable.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Maritza Guadalupe

Excellent service and the staff were super friendly . As an older person I needed help with a few things and they were eager to help and assist in everything I needed. I would totally come back.

Partner

10/10

Exceptional

11 Jun 2026

Lisa

The neighborhood looked a bit sketchy, but gratefully looks were deceiving and the staff of Aura House were so warm and welcoming. It was great bargain for the price!!

10/10

Exceptional

11 Jun 2026

Alondra

The area was amazing. Close to everything. Easy to travel. The room was clean staff was friendly as well. Loved the stay. Will definitely consider it again!

Friends

10/10

Exceptional

11 Jun 2026

Preston

Excelent

Partner

10/10

Exceptional

10 Jun 2026

Marta

Todo estuvo súper limpio y súper atentos las personas q me atendieron, el lugar perfecto cerca de la playa y restaurantes, área muy segura y tranquila.

Family_with_children

2/10

Poor

09 Jun 2026

Kembely

Worst travel experience of my life. Plumbing broke on the trip 2 days in and no one was available to speak to. No one on site and no response via phone or social media. Had to spend more money on another accommodation for the rest of the trip. Still have yet to hear from this place and Expedia tried to reach out. Would absolutely not recommend this place please save yourselves from it. I can’t express how truly awful this place was and hope they will eventually reach out. They had no record or check in and have not even heard from them post original check out time. We had not heard from them for check in info and boarded flight without knowing if we’d have access to the property. We finally got someone on the phone at midnight on our check in day and they said they had never fully checked in someone before. Very unorganized. Avoid at all costs.

Friends

10/10

Exceptional

08 Jun 2026

gilbert

Great place would stay there again

10/10

Exceptional

05 Jun 2026

Mariana

Loved it

Friends

10/10

Exceptional

04 Jun 2026

José Manuel

En términos generales el lugar es muy bueno.

Partner

10/10

Exceptional

04 Jun 2026

Elizabeth

Only stayed one night had a flight in the early morning but bed was comfortable, and everything was very clean love the self check in and out

Self

10/10

Exceptional

03 Jun 2026

Stella

Beautiful place to stay, very clean and Quiet.

Friends

8/10

Excellent

01 Jun 2026

Crystal

We had a wonderful time in this cozy and quiet room. We stayed for six days and couldn’t beat the price. We would definitely return again. The location is absolutely amazing, right next to the beach and filled with fantastic restaurants.

Partner

10/10

Exceptional

31 May 2026

Monica

Clean room. Noce setting. Good location

Family_with_children

10/10

Exceptional

31 May 2026

Sharon

Clean room w/ a/c and roof top hot tubs.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Juan Antonio

Habitación muy limpia, buen aire, muy cerca del aeropuerto, playa y restaurantes.

Family_with_children

10/10

Exceptional

30 May 2026

Juri

It was amazing experience. It is self service but everything you need is there. Rooftop had a hot tub and was so lovely! I loved the common area. It is close to beach and restaurants. Highly recommend. We took Lyft from the airport and was super easy!

10/10

Exceptional

30 May 2026

Nick

Very nice property, great location. Only issue was the coqui singing us to sleep, LOL!

Family_with_children

8/10

Excellent

29 May 2026

Jennifer

Doing a review so the owners can maybe be do a few things that would be better for their visitors. First big complaint is a lot of people from the states do smoke/ cigs/weed unfortunately, and maybe having a section with chairs would be nice on the ground level. Standing out the gates by the street with smokers sitting on the curb looks seedy for your establishment. Even if they put chairs out by the corner dumpster would be acceptable with an ashtray so no pollution of butts. Second, room 11 bathroom needs to be redone as it smells of mold and fish. That wasn’t the biggest problem, the air conditioner did not work. On the roof top someone hopped the side and took a huge poop lmao. Maybe a bathroom on the roof? Thankfully the wonderful host changed our room and everything after that was wonderful! Except I put my bathing suit to dry on the rail outside and it was stolen. I looked Everywhere to see if it was blown away and no avail. We asked the neighbors if it blew into his yard and no. They do have cameras to check, but I did not get closure. Thank god I brought another. They could have looked at the cameras. Other than the few mishaps.. this is a wonderful place to stay. Clean! The staff was very nice! Text the owner and they will answer within a hour. We had almost 4 people ask us for help due to some issues but we gave them the number and they were assisted!

Partner

8/10

Excellent

28 May 2026

Karlisha

Overall stay was great, clean property, clean room. Has A/C and free wifi available. Perfect location. Less than 5 min walk to the nearest beach, 15-20min uber ride to old San Juan, La Playcita was a 7min ride away as well. Tea/coffee with biscotti are available in the \"lobby\" area, and if I needed anything extra i was able to get in contact with staff through whatsapp. My only issue was that the bathroom floor constantly was wet due to the shower and it not having a full door. Absolutely loved my stay, definitely will be returning.

Family

6/10

Pleasant

27 May 2026

Maguire

Clean room, low water pressure (just a fact of the island) the hotel did their best to accommodate, amazing AC, Hot tubs and rooftop shower don’t function, cleaning staff is great and rooms and beds are sizable. THIS PROPERTY IS NOT ON THE BEACH, THE BEACH IS A 10 MINUTE WALK

Partner

10/10

Exceptional

27 May 2026

Marie

The room was clean. There were two issues: first, due to poor lighting, it was hard to find the actual building where the room was, as opposed to the official property address. Had we arrived during the day, it would have been easier.
Secondly, the mini fridge was disconnected upon arrival, therefore, there was a huge puddle inside the room upon entering. There was no mop or anything for us to clean up the mess. We were fortunate that there were beach towels provided, which we used to contain the puddle to an area.

Partner

10/10

Exceptional

25 May 2026

Kimberly

Everything was great from access to the place to each interaction with the employees. Parking can be difficult but I always found street parking in front or across. There’s food, groceries and anything needed to have a great vacation.

Self

8/10

Excellent

25 May 2026

Sara

Everything was good. Just a weird smell.

Partner

8/10

Excellent

24 May 2026

Steve Marc

Staff was great. Central air was perfect.

10/10

Exceptional

22 May 2026

Margarette

Very close to the market and airport. It had everything we needed. Kind of hard to find at night

Friends_and_family Family

4/10

Poor

19 May 2026

Melody

The location was great the room was clean. I will just add they need to improve their communication there's no one there on site assist you and the number they give you to call no one answers.

Friends

8/10

Excellent

19 May 2026

Nolan

Z

4/10

Poor

19 May 2026

Sarah Lois

The humble room was clean and in a good location, would have been fine if it weren't for the water also completely cut out on the second night of our stay. We opted to get a day pass to a spa in part just to shower. It was not the property's fault, as a water line in the area had burst. However, even before this event the water pressure was very weak.

Friends

8/10

Excellent

17 May 2026

Aubree

Overall, the stay was good for what you pay. The bathroom situation was definitely not ideal. The shower did not have a door nor a curtain long enough, so every time someone took a shower the bathroom would flood. The only other complaint would be that the ceiling was leaking in a couple of places every time it would rain.

Friends

10/10

Exceptional

17 May 2026

JOSHUA

Good for what is needed! Will use again

Partner

6/10

Pleasant

17 May 2026

Oxana

Overall the rooms were nice but the showers had low water pressure and the soap dispensers did not function well. Additionally, the doors to the rooms are not sound proof and everything can be heard in the hallways. We were hoping for a restful night and got a room in the quiet zone but we were awoken multiple times in the night by people talking and walking in the hallways.

Family

10/10

Exceptional

16 May 2026

Richard

Easy access, went to the beach, used the jacuzzi. Nice mattress

Self

2/10

Poor

14 May 2026

Maria

Property was obstructed in general by trees. Property located in a very congested neighborhood. We were not able to access the property because the property manager claimed that we were at the wrong building and that was why we couldn’t access it. However, I sent them the confirmation email that specifically had the address that we were at. My 81 year old mother was with me and was not feeling well. I needed to get her into a place and in bed. We wasted time going back and forth with the property manager with no help. Ultimately we left the property and rented another property so that my mom could rest before our flight home

Family_with_children

4/10

Poor

13 May 2026

LATIFA

the place was terrible and nothing like the pictures. they didn’t even properly clean the floors. dead bugs in the corners, behind the toilet, under the bed, dust and dirt everywhere, etc. it was disgusting. even after housekeeping came again they did not clean it. also so much stuff is broken. the couch is barely holding on by a piece of wood. the left door of cabinet with the wifi router is broken. the pots and pans are old and not even usable. other than that, we had to deal with waking up every single day earlier than we wanted to because the housekeeping lady would not stop screaming while she is outside. for some reason whoever decided to design this building put the bedrooms right next to the main walkway and there are barely any solid windows other than a few pieces of glass panels and a screen. so also whenever any neighbors would pass by, we would wake up. we would hear loud noises from everyone at all times during the day. if you want to come here be prepared for a disgusting environment and the inability to sleep or even just rest because of all the noise.

Friends

10/10

Exceptional

10 May 2026

luis

I thought a little lounge chair in the room would help.

Partner

2/10

Poor

09 May 2026

Marco

Stay away from this place, it’s true about the reviews. The rooms smell horrible, like sewage. The toilets are not even properly caulked/sealed at the bottom of the toilets. Maybe that’s where the smells are coming from. Pictures don’t match the ones on the there website. Front door of the room are not even covered at the bottom which means flies can come in from under. I nicely messaged the property owner if we can change into a different room. No reply. After 2 hours I made decision and booked with a different hotel. “Tropical Beach Hotel” which was like a 6min drive further down isla verde. 5/5 stars! Highly recommend! Please do make the same mistake we did, do yourself a favor and find somewhere else to stay. We also did not get refunded.

Partner

10/10

Exceptional

08 May 2026

Omar Rivera

Todo la instalación en excelente condiciones y muy buen servicio

Self

10/10

Exceptional

04 May 2026

Lesly Lorena

The room was nice. The price was very reasonable for what we got

Friends

6/10

Pleasant

02 May 2026

Mariel

El primer día, no muy bien, no me habia llegado la clave de acceso y no habia en recepción personal para orientarme.

Me encontré con problemas de la cerradura, al dia siguiente me cambiaron de habitación, el personal que vi era muy amable.

Limpio si, muy limpio.

Self