Name: TRYP By Wyndham Isla Verde
Address: 4820 Isla Verde Ave, Isla Verde, 00979, PR

2/10

Poor

15 Jul 2026

Julissa

Worst experience in my life. I am very well traveled, so my experience is pretty broad. Night hotel staff was rude. I asked previously to checking in for 3 rooms either side by side or same floor. I explained I have 3 children with me, an elderly parent and my autistic adult sister. He said no. I made arrangements to accommodate them. At check in, I already knew I had to pay $92 per room for incidentals. Staff asked for credit card and without my authorization charged me $1,200. Out of curiosity once he charged i checked my account and asked him why, he said mandatory incidentals. Now this is false advertisement. Since it was already late, I went to my room. Rooms have old mold smell, carpets are dirty. Hallways smelled like Marijuana. Telephone in room didnt work, no hot water. I filled a complaint with Expedia the same evening. Definitely will never return to this hotel and I do not recommend. Go at your own risk.

Family_with_children

8/10

Excellent

13 Jul 2026

Angel

Close to the beach.

Family_with_children

10/10

Exceptional

12 Jul 2026

Belinda

Clean room, pleasant staff, lovely beach view and balcony. Enjoyed the stay, but only downside was that I was charged over $200 just because I booked the room through Expedia and not directly with the hotel. If I had known, I most likely wouldn’t have booked with them.

Partner

6/10

Pleasant

12 Jul 2026

Leah

The room stayed clean but it was hard to get more towels for the room. The breakfast downstairs was not good at all . Also the rooms are wayyyy smaller then pictured

Partner

10/10

Exceptional

11 Jul 2026

Awilda

The room was cleaned daily. The staff were very friendly.I had partial view of the beach from my room but it was not clear because the windows needed cleaning from the outside. The beach is right across the street and plenty of restaurants to choose and Walgreens is there too all within a walking distance! The only thing that it would make it prefect if there was a radio in the room or if there was Netflix free of charge because the TV movies selection was very old movies that I have seen ages ago...lol

Family

4/10

Poor

10 Jul 2026

Cathleen

While the room was adequate, the hallway and carpet and a distinct odor that did smell freshly cleaned

Family_with_children

10/10

Exceptional

10 Jul 2026

Gabriel

Habitación espaciosa, hermosa vista al mar, todo muy limpio y en excelentes condiciones.

8/10

Excellent

09 Jul 2026

Maria

Please fix the bathroom lock.

Family_with_children

10/10

Exceptional

08 Jul 2026

Omar

staff was extremely helpful and friendly.

Business

6/10

Pleasant

08 Jul 2026

fiorella

Service at the restaurant was slow and food was not all that. Staff at the restaurant were very friendly and apologetic but unfortunately the experience was not good and we were just ordering breakfast for two.

Partner

10/10

Exceptional

08 Jul 2026

rosa

Skip the daily breakfast and enjoy the local
Businesses. This hotel was perfectly sitting near the beach and eateries. The first floor Italian restaurant was amazing. The bar made great tasting drinks and everyone was amazingly nice.

Family_with_children

8/10

Excellent

08 Jul 2026

Dirce Maria

Location was great! Beach was literally across the street. Beach was great. Calm and less crowded compared to other Isla Verde beaches.

Partner

10/10

Exceptional

07 Jul 2026

Alexis

Food amazing, Clean room Staff excellent service.

8/10

Excellent

06 Jul 2026

LaTreesa

I had a great stay at TRYP by Wyndham and would definitely come back. The staff was friendly, welcoming, and always pleasant, which made for an enjoyable experience.

I especially want to recognize Juan, who checked us in. Although we were frustrated by some of the unexpected charges and were just trying to enjoy my birthday, he remained professional, patient, and did everything he could to accommodate us. His kindness and willingness to help did not go unnoticed, and I truly appreciate the excellent customer service he provided.

The only downside was that the parking and additional fees were unexpected. It would be helpful if those costs were communicated more clearly before guests arrive so there are no surprises.

It also took a little while to receive clean towels and washcloths when we were getting ready to go out. Since our room had more than two guests, it would have been been nice if housekeeping had provided enough towels and washcloths for everyone without us having to request more.

Other than those minor issues, I have no complaints. The hotel was comfortable, the staff was excellent, and I truly enjoyed my stay. I look forward to visiting again—just with a better understanding of the additional fees.

Friends

10/10

Exceptional

05 Jul 2026

JOSE

No comment. Everything was great.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Rosa I

Good place to stay, close to good restaurants around and close to the beach, the room is essentially clean the bathroom needs more care

Partner

8/10

Excellent

02 Jul 2026

Celia

Comfortable bed, convenient location to the airport, Viejo San Juan and Distric T-Mobile. Beach across the street is excellent, you can rent chairs, and bring your own towel or get it from the hitel. Hotel has extra tax additional to Expedia

Self

6/10

Pleasant

01 Jul 2026

Nestor

I stayed at Wyndham TRYP for 6 days and was very disappointed with my experience. The room was much smaller than expected, and the bed was uncomfortable, making it difficult to get a good night’s sleep.

The most disappointing part of my stay was the breakfast. I paid $40 and received what was, without question, the worst hotel breakfast I have ever experienced. The food was cold, the selection was poor, and there was no staff available to assist guests or address concerns. The dining area appeared poorly managed, and customer service was lacking.

For the price paid, I expected a much higher standard of comfort, food quality, and service. Unfortunately, this hotel did not meet my expectations, and I would not choose to stay here again.

Partner

10/10

Exceptional

01 Jul 2026

Genevive

Delightful stay
clean
staff professional and helpful

8/10

Excellent

01 Jul 2026

Giancarlo

Great attention but for the price I suggest they should include the breakfast

Family_with_children

10/10

Exceptional

30 Jun 2026

Mahogany

Great clean hotel to stay ...highly recommend....located across the street from the beachfront

Partner

10/10

Exceptional

28 Jun 2026

Jesus N

Excelente servicio

Partner

8/10

Excellent

28 Jun 2026

Eugenio

Everythig was excellent

Family

10/10

Exceptional

28 Jun 2026

Ebony

I enjoyed my stay

Self

8/10

Excellent

28 Jun 2026

Adrianne Marcella

Wished breakfast was included and a shuttle to the airport. Love the view of ocean and room cleaned

Partner

10/10

Exceptional

28 Jun 2026

Danielle

Our stay here was great. When we arrived it was earlier than check-in, so we paid a fee to do an early check in. They do give the option to leave your bags though and wait for check-in time so you do not have to pay. The room was clean and just what we needed. Housekeeping came as long as the do not disturb sign was off the door. The beach is right across the street, which is amazing! The gym was small, but no one was in there so that was great. There is laundry too which was helpful only $2.00 per machine (you need quarters though which you can get at the front desk and they will give you detergent and dryer sheets). We did not eat in the hotel as there are many restaurants in the surrounding area and when you venture out. Lastly, check out was 11am and our flight was 8 pm so the hotel held our bags for us with no charge. I would definitely stay here again!

Friends

10/10

Exceptional

28 Jun 2026

Silvia Milena

All was great, recommend for a pleasant stay.

Partner

10/10

Exceptional

27 Jun 2026

Adria

Todo bien,céntrico.Personal Amable.

Family_with_children

8/10

Excellent

27 Jun 2026

David

Great stay. Great hotel. Very nice area

Friends_and_family Family

4/10

Poor

26 Jun 2026

Ingrid

Na

Self

10/10

Exceptional

25 Jun 2026

Charles

We had a great experience staying with you guys. Would stay here again on my next trip

10/10

Exceptional

24 Jun 2026

vonyia

Room was cozy. Bed was comfortable. Staff were professional and friendly. Stayed there before and loved it so I definitely came back. ❤️

Partner

10/10

Exceptional

23 Jun 2026

Phelix

Clean Room, nice staff and love the beaches nearby

Partner

10/10

Exceptional

21 Jun 2026

Dilia

Chv

Family

8/10

Excellent

21 Jun 2026

Juan

Good

Family_with_children

10/10

Exceptional

20 Jun 2026

Jennifer

Easy stay if you need to be close to the airport. Nice amenities and very friendly staff. Short walk to a pretty and quiet beach.

Partner

4/10

Poor

20 Jun 2026

Lauren

The front desk staff at this hotel are very rude and unhelpful. One woman in particular was dismissive and rude constantly. I was appalled by the way they treat their guests.

The housekeeping staff came at 2-5pm everyday which was inconvenient because I would be in my room some of those times and they wouldn’t clean the room with us in there even if we said we were leaving in 20 minutes and they could come back.

The elevators worked TERRIBLY. You had to wait probably 7-10 minutes every time for the elevator to come down. It was very inconvenient.

I really disliked the bathroom door. It does not shut all the way. And it is basically a frosted window, so all the light shines through. So if you use the bathroom at night, you light up the entire room.

Also, there was no view of the beach. The window was tiny and you could barely see out of it. The beach is across the street from this property, so you will not be located on the beach here. The pool doesn’t have many chairs and I repeatedly had to tell the staff that there were no towels out there.

I found this property to be very poorly managed.

Friends

8/10

Excellent

20 Jun 2026

Elizabeth

The hotel is a nice comfortable place. It is very close to the airport, without airport noises. Easy access to points of interest and a beautiful beach right across street.

Family

8/10

Excellent

20 Jun 2026

Kevin

Staff was very helpful. Only down side is the walls did not keep noise out.

Family_with_children

10/10

Exceptional

19 Jun 2026

Hector

Great location

Partner

10/10

Exceptional

19 Jun 2026

Eishia

Good hotel excellent services

Partner

10/10

Exceptional

18 Jun 2026

Tania

Very comfortable and clean . All the staff was friendly and helpful

Family

10/10

Exceptional

18 Jun 2026

Vimary

Muy buen servicio

Family

6/10

Pleasant

18 Jun 2026

Angela

The whole strip was out of water so we had to conserve water. The breakfast was cold, stale, and could’ve used some more TLC.
The staff was wonderful and very accommodating

Self

6/10

Pleasant

16 Jun 2026

Pedro

The room was outdated and small. The bathroom needs renovations.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Keany

Our stay was great, no complaints. Property is really nice

Family_with_children

10/10

Exceptional

14 Jun 2026

Luciano

Good location. Clean. Easy parking

Partner

10/10

Exceptional

13 Jun 2026

Tara

Everything you need is in walking distance. Everyone is friendly and parking is right behind the building.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Ashley

Unexpected device fees, no breakfast included, and staff unclear or their policies. Food left in room, and found a cockroach in room.

Partner

2/10

Poor

11 Jun 2026

Anthony P

Location was good, staff did not honor rewards until it was demanded. The hold fee of $250 was actually charged to my card, not a hold. The extra fees were not disclosed, the hotel fee of $60 was not included in the Expedia package. My guest wasn’t happy with her treatment. Will not look at staying here again

Friends

10/10

Exceptional

10 Jun 2026

KRISTIN MARIE

Very clean pretty basic standard rooms. Nothing extravagant. The hotel bar was cool and has a full bar. They also have a pretty dope pizza place located in the building as well. On-site parking is available and there’s definitely restaurants that are walkable as well as some shopping options.
The pool area is very nice and clean And there’s beach access across the street

Friends

10/10

Exceptional

09 Jun 2026

Veronica

Elevators are too small. Upgrade is recommended. Everything else was perfect!

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

Sandra

The property is very well maintained and clean. It’s a shame that there was so much noise coming from the adjacent rooms that made it impossible for me to sleep. I had to call the front desk three times to complain. Security did try to intervene, There should be clear and strict rules regarding loud noises at night.

Friends

10/10

Exceptional

08 Jun 2026

ODELL

As always, the Tryp provided our family with a great experience! Starting with their great staff, professional, personable and extremely helpful to the room cleanliness to the amenities-everything was spot-on AGAIN! The beach is literally across the street. The restaurants had yummy food and affordable pricing. Overall another great visit!

Family_with_children

10/10

Exceptional

08 Jun 2026

Catalina

We had a wonderful stay at this hotel. The staff was friendly and helpful, the room was clean and comfortable, and the facilities were excellent. The location was convenient and made it easy to explore the area. We truly enjoyed our experience and would definitely stay here again. Highly recommended!

Family_with_children

10/10

Exceptional

07 Jun 2026

Jonathan

My family vacation was excellent, thank you to all the friendly staff and management who made our 6 day stay an amazing one .

Family_with_children

10/10

Exceptional

07 Jun 2026

Brandi Rae

Very clean

6/10

Pleasant

07 Jun 2026

Pascale

I recently stayed at this hotel and had a mixed experience.
Our first room was disappointing. It had a strong moldy smell, and the curtains were visibly dirty and in need of replacement. After I brought the issue to the staff's attention, we were promptly moved to another room and upgraded to a premium room. While the cleanliness was much better, there was still a noticeable moldy odor.
The breakfast was also underwhelming, especially for the $20 price tag. The eggs were cold, and some of the pastries seemed stale. Overall, I didn't feel it offered good value for the cost.
That said, there were two standout positives: the pool and the staff. The pool area was clean, well-maintained, and enjoyable throughout our stay. Most importantly, the staff were excellent. A special thank you to Arnaldo, who acted immediately when I reported the condition of our first room. I would also like to thank the sweet lady stationed near the elevators, who was incredibly kind and helpful during our visit.
While the property has some maintenance issues that need attention, the staff's professionalism and the nice pool helped make the stay more pleasant.

Friends

10/10

Exceptional

06 Jun 2026

Cynthia

This hotel is perfect for its location. 5 minutes from airport and just walking distance to beach. 2 on-site restaurants which were both delicious and convenient. I would definitely stay here again

Self

10/10

Exceptional

05 Jun 2026

mayra

I love the fact that my room was clean daily. I love that it was close to so many local restaurants and the beach was across. Staff was very nice.

Friends

8/10

Excellent

02 Jun 2026

Denise

Great location close to everything.

Family

10/10

Exceptional

02 Jun 2026

NANCY

TODO EXCELENTE

SOLO SUGERIMOS MAS ALUMBRADO EN LAS HABITACIONES

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Rolando

Muy buen servicio al cliente , muy limpio , el aire enfría perfectamente

Friends

6/10

Pleasant

01 Jun 2026

Kabil

Hotel was great, but some of the staff at the front desk were very rude. Shame because the hotel is nice, most of the staff were nice but the one big lady at check in was very rude.

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Derrick

The location is perfect—very close walking distance to the beach and great restaurants. However, the property itself needs a deep cleaning and the rooms are basic, Red Roof Inn quality at best. Definitely not worth the price. Most of the staff were useless, except for the wonderful lady who helped us with our bags and multiple other thing. She was the highlight of the service.

Family_with_children

8/10

Excellent

31 May 2026

George

Would stay again. Decent and clean. Great location, friendly staff. Have a
Good 3 star expectation, and you’ll be fine.

10/10

Exceptional

30 May 2026

Jorge

Great location! Near all restaurants and amenities. Awesome personnel, hotel feels cozy!

Family

10/10

Exceptional

30 May 2026

Raywattie

I was happy with my staycation

Family

10/10

Exceptional

28 May 2026

Cynthia

Property was great for a short stay here. Near everything and not far from cruise port

Family

10/10

Exceptional

26 May 2026

Tanya

Very nice place.. Highly recommended

8/10

Excellent

25 May 2026

Joshua

Perfect location for anything you need to do. Close to shopping, beach and food. Not sure I’d splurge on the breakfast more then once but if you need some good ideas on where to get some of the best fish on the island the staff is always on point!

Family

6/10

Pleasant

23 May 2026

Helen

Room not really clean. Throw pillows and rug smelled dirty. Restaurant staff excellent! Hotel staff not as friendly or helpful. Budget hotel with a budget staff.

Family_with_children

8/10

Excellent

22 May 2026

Brian

The hotel is clean, the room was nice and the staff, for the most part, were friendly and helpful. Their beach towels are not of good quality and their main restaurant is not well reviewed and hardly had anyone in it during the four days we stayed at the hotel. I was frustrated that the staff did not clearly state that only one late check out is provide per floor. It was frustrating to learn that and I only received a late check out after I complained twice.

Partner

10/10

Exceptional

20 May 2026

Paula

Everything was great!

Friends

10/10

Exceptional

20 May 2026

Jennifer

Staff were kind and attentive. Rooms were clean

Friends

6/10

Pleasant

18 May 2026

David

Staff were helpful and respectful. The elevators are very small. Carpets in hallways were dirty in a few spots, Rooms were fairly clean for the most part. Bathroom shower had a bad pitch and would be showering in standing water. Towels weren’t appealing, grayish and discolored! The no late check out was the biggest flaw, understanding that room turnovers have to be made late check outs should be optional. Accommodations here was good overall.

Friends

10/10

Exceptional

17 May 2026

Villy Colon

First of all, clean were the keys in this place, everything was perfect, organized and the decoration was amazing. Staff very friendly and the beach view is beautiful.

Family

10/10

Exceptional

17 May 2026

Latonya

N/a

10/10

Exceptional

16 May 2026

Rolando

Room was clean and good location.

8/10

Excellent

15 May 2026

Lorna

Staff is helpful, the location is great in the heart of Isla Verde.

Partner

6/10

Pleasant

11 May 2026

Elisabet

The staff was exceptional

8/10

Excellent

10 May 2026

Zackary

Pricey, yet convenient dining options. The parking fee was well worth it! The beach was super close, just on the other side of the street.

Partner

10/10

Exceptional

09 May 2026

Shisheng

The room very clean, close to beach, and staff are nice. i would go back again.

Partner

10/10

Exceptional

08 May 2026

Lisandra

Fue muy atento el personal que me atendió. Muy limpio el lugar. Deben de poner dos botellas de agua y no una. Habemos personas que tomamos café pero también bebemos medicamentos por el día y por la noche. Mi opción personal. Pero me encantó mi estadía con ustedes.

Partner

10/10

Exceptional

04 May 2026

Valarie C

The pool closed at 2100. Otherwise a great overnight stay!

Family

10/10

Exceptional

04 May 2026

Celdie

Staff was super helpful when we had to drop off our luggage prior to check-in time.

Family

10/10

Exceptional

03 May 2026

Jorge Luis

Breakfast buffet was awesome

Family

10/10

Exceptional

02 May 2026

Thomas

Great stay. Very kind staff. Great location

Partner

10/10

Exceptional

02 May 2026

Samuel

Very client and friendly staff. Exactly the room we reserved was given to us

Family

10/10

Exceptional

02 May 2026

AUREA

Great place

10/10

Exceptional

29 Apr 2026

ANGELA

All good

Family

10/10

Exceptional

29 Apr 2026

Ryan

There was no beach view. The interior was great. Rooms were a little tight but other than that it was a good stay.

Family

10/10

Exceptional

27 Apr 2026

Jacqueline

Clean room, staff was great.

Friends

4/10

Poor

27 Apr 2026

Thomas

The facility was clean and appeared to be in good condition, staff was courteous, but when asked for help on any issues, unhelpful. The first issue we encountered with the hotel, had to do with the included breakfast. Upon checking end we were informed in order to access the breakfast; we would need a ticket; I noticed that we were only eight tickets to cover the three in our party for four days. When I indicated to the desk clerk the discrepancy, she stated they only provide \"Complementary Breakfast\" to two occupants per room. I then showed the clerk our written reservation from Travelocity indicating \"Free Breakfast\" for three adults, their response was the best they could do was to ask the manager. They promised to get back to me with a decision but never did. We did eat breakfast a few times there, but the breakfast was very poor. Coffee typically was old, cold and or included grounds. Breakfast items were often cold or not replaced when consumed. Parking was adequate, but here again this service had it's problems, on evening upon returning to parking lot, the entrance was blocked with a sign stating it was full, even though we could see several empty parking spots. On the balance, considering the cost once the fees were included of nearly four hundred dollars per night, this hotel offering is very substandard. I cannot recommend this hotel to anyone.

Family

8/10

Excellent

27 Apr 2026

Antonia

Is a good place to stay

Family_with_children

8/10

Excellent

27 Apr 2026

Chelson

Wasn’t much of a beach view. There was a building directly in front of us. The most friendliest person who talked to us was the manager Gazebel who was filling in.

Partner

10/10

Exceptional

26 Apr 2026

Lisa

beach view was slightly obstructed but not a problem...several entrances to the beach and many places to eat close by...Uber to get around along with local bus stops close by...

Family

10/10

Exceptional

25 Apr 2026

Wanda L.

Excelente servicio, volveremos.

Friends_and_family Family

4/10

Poor

22 Apr 2026

BRUNDEN

I would not recommend this hotel. The location is good but the hotel itself is not worth thr price. Hotel staff incompetent.

Partner

2/10

Poor

22 Apr 2026

BRUNDEN

The hotel's pricing appears to be excessive, despite its favorable location. The proximity to the beach is not accurately represented in the provided imagery. Upon entering the room, a peculiar odor was noted, and the refrigerator was found to be unsanitary, containing hair both internally and externally. The shower floor presented an unidentifiable substance, raising concerns regarding its origin.

Upon reporting these issues to the front desk, I was informed that the cleaning staff had departed for the day. When I inquired about a resolution for the shower, I was offered a broom and dustpan, which was deemed unsatisfactory. Subsequent discussions with the front desk the following day yielded no resolution.

It is important to note the presence of additional service fees at check-in, despite a lack of corresponding services. Daily housekeeping consistently overlooked essential items, such as face towels or the replenishment of other amenities.

I would advise against selecting this hotel. Furthermore, the balconies lack seating for relaxation. My overall experience was unsatisfactory. The quality of beverages at the bar was subpar, and the pizza served at the on-site restaurant resembled a frozen microwave product.

Partner