Name: Fairmont El San Juan Hotel
Address: 6063 Isla Verde Ave, Carolina, 00979, PR

Fairmont El San Juan Hotel

Puerto Rico Island · Puerto Rico

100 reviews shown

4/10

Poor

06 Aug 2026

Jose

Unfortunately the hotel ,has changed, the resort fees are astronomical and the services for them are non existent, was not given the room i paid for , also smell of mold in lobby by shops is terrible, the grounds are beautiful as always ,but not worth 110.00 a night in just resort fees plus parking, plus a tax on every single thing, was never reach out too, just a response with no action, sad times hope one day they will actually do something to satisfy a angry patron

6/10

Pleasant

06 Aug 2026

milagros

Our room was a the 3rd floor, loud noise all night until 5 am coming from the club in the 2nd floor. The hall always smell weed. We heard all conversations from the room next to us.
The staff was very gentle and polite, very friendly and happy all the time. Always ready to help and assist us with any information needed.

6/10

Pleasant

06 Aug 2026

Jessica

Food is overpriced and so is resort fee

10/10

Exceptional

05 Aug 2026

Andres

The hotel has a perfect location, with a nice pool
area and access to the beach. The staff is great and very helpful. I had the best lattes at the coffee bar. Friday nights at the beautiful lobby are lively and fun. Overall I highly recommend the Fairmont and would go back again.

10/10

Exceptional

05 Aug 2026

Claudia E

I love everything about it hotel is very clean , staff is very friendly , the only thing is ac doesn’t work as well is the rooms or at least the one I was in . As other hotels I’ve been to , I will be coming back though.

10/10

Exceptional

05 Aug 2026

Emmie

The pools, fitness center, and the beach access were the best part of this hotel! The staff was also very friendly and accommodating and able to let us check out at 1:00pm as well as use the amenities until 6:00pm on the day of checkout as well had a late flight. A couple of the restaurants outside of the hotel were close to walk to, better food, and much cheaper. Location was okay, Condado is a better location for me, but doesn’t have the beach access like this hotel does. The room was very clean though furniture was a tiny bit worn- not super noticeable though and didn’t impact my overall opinion. Drinks at the hotel are very expensive for the quality. The Starbucks inside was convenient even though local coffee shops have much better coffee. Ubers were very easy to get to go to Old San Juan and Condado - too far to walk.

8/10

Excellent

05 Aug 2026

Donna

It was very clean and staff were helpful and courteous. The tv didn’t work on majority of channels.

10/10

Exceptional

04 Aug 2026

Jackeline

Our stay was amazing! Everything exceeded our expectations. The hotel was spotless, the staff was incredibly friendly and helpful, and the overall experience was outstanding. The room was comfortable, the amenities were excellent, and everything was perfect from check-in to check-out. 10/10 — I would definitely stay here again and highly recommend it!

10/10

Exceptional

03 Aug 2026

sylvia Paige

Cons
No microwave available
No laundry/dryer on floors
Trash disposal throughout was scarce- had to walk around with items rather than have a convenient trash can 🗑️ somewhere
No courtesy continental or full breakfast
BUT onsite restaurant available
Went across street or short walk to hot delicious breakfast (no one had creamers☺️(my crutch) so I settle for hot chocolate from Starbucks (in the lobby along with a few upscale shopping venues

LOVED - ambience - def adult vibe - entrance elegant and pampering to a warm relaxing adult mature atmosphere 💓 so many nooks and spaces to get lost in - pool area BEAUTIFUL- 4 pools cabanas that lead directly onto BEACH.. pool bars in room ordering
Loved the expectation of suggested dress “code” I.e cover up while inside..
NO SMELL OF smoking OF ANY KIND was a welcome relief!!
The STAFF TOP TIER GOLDEN - just helpful in every way- directions - suggestions on sites etc.
Parking about $30 daily
Make sure to be exact on the amount of days - refund for days not used has been/a challenge to get (pending)
So many areas of the hotel - including the casino to enjoy-relax or just get lost!💃

6/10

Pleasant

03 Aug 2026

Salandra

The hotel was clean, had a good number of pools and convenience items for the pools and beach. I thought the bathrooms could have been bigger - it was hard to get in the shower with the small size and door swinging inward (small item). Moreover, some of the staff was not helpful. The manager was great, but staff gave us incorrect information several times regarding when things opened/closed, and when breakfast ended, causing us to miss things. They need better training. For a luxury hotel, I would have liked to see ONE pool without loud music instead of a party zone for all pools. You can't go anywhere and just relax due to bumping music.

4/10

Poor

03 Aug 2026

Rocio

It does not feel like a 4 star hotel. It’s badly run down. It could use some major updates. The bathroom smelled. Handle on the toilet was broken. Poor lighting in the bathroom and room. Lamps are falling off. Electricity covers are falling out. Electricity went out 3 times while I was doing my hair. Check in took forever. They know people check in around 3pm - they should have more staff available than just 2 people.
The cleaning in our our room was awful. They failed to refill the shampoo and shower gel. Even after I called they brought back the incorrect items. I even removed the shower gel and put the empty bottles on the sink and when they came to do the cleaning they once again failed to even check the shower (bottles were missing from the shower) and I assumed they would replace them - but they never did! They never even took the empty bottles out! The bathroom mirror was still dirty as well. I called and told them I still needed the shower gel and that the mirror in the bathroom needed cleaning and no one ever came. We just got the shower gel from one of the cleaning ladies in the hall way. They also failed to take out a big bag of trash out. The cleaning felt like it was done in 5 minutes and they failed to do a lot of things in our room. Honestly not the best experience at all.

4/10

Poor

03 Aug 2026

antonios

super slow front desk, with huge lines all the time. No recognition of fairmont platinum status or any other entitled perks. Resort charges a daily resort fee of $111 (100 plus tax) which is ridiculous based on the amenities it offers. (aluminum bottle to refill filtered water that does not taste good), super slow to non existent beach service. Pools were ok, but you can easily see the accumulated scum all around the water line of the pools which indicates they have not been properly scrubbed/cleaned in a while.
rooms upon check in lacked either bathrobes, sleepers, safety flashlight, soap refill, pens/paper pads. Granted they brought them once we asked but these are basic items that should be there upon check in. Valet also was super SLOWWW. Valet staff was sitting around on their phones and not until a manager was around they would got get cars. Rooms had extremely poor noise insulation and can easily hear all conversations from next door room.

10/10

Exceptional

03 Aug 2026

Annabel

LOVED my stay at Fairmont Puerto Rico! From the moment we arrived, the experience was exceptional. It's conveniently located close to the airport, making our Uber ride quick and easy.

A huge thank you to **Sarah** at the front desk! She was incredibly patient, kind, and understanding. She truly made my husband and me feel welcomed. Her warmth and genuine hospitality set the tone for our entire trip.

Our ocean-view villa was beautiful, clean and just steps from the beach and pool. Waking up to those stunning views every morning was unforgettable.

Another standout was **Martin** at the outdoor bar. He was always smiling, welcoming, and great to talk to. His knowledge of the world and friendly personality made every visit enjoyable. We highly recommend the wings, truffle fries, burger, and pizza—they were all AMAZING! And the piña colada became my go-to drink.

The pool and beach towel attendants/ crew also deserve recognition. They walked us to our chairs, set up our towels, and even provided sunscreen and aloe at the towel stations. Despite working in the sun all day, everyone was cheerful, attentive, and hardworking.

The lobby was the perfect place to unwind each evening with great drinks and a fantastic live band. Every member of the staff made us feel welcomed and appreciated. We can't wait to come back with our kids—this was truly an unforgettable getaway!

8/10

Excellent

03 Aug 2026

Ricky

Highly recommended! Only issue we encountered was the room showed signs from the last major storm. We would definitely stay again

10/10

Exceptional

02 Aug 2026

Ricaurte Chavez

Great staff always ready to answer any question.

2/10

Poor

02 Aug 2026

Manuel

The place was opened in 1958 and feels like it has never been renovated..

2/10

Poor

01 Aug 2026

Lindsay Michelle

Fairmont San Juan was one of the most horrible experiences that I’ve had in my 43 years of traveling. First the room was moldy and the air vents for full of dust and debris (to the point where my wife began having breathing issues). Secondly housekeeping knocked on my door two days in a row and I kindly told them that I did not want room cleaning, however when i returned each day my bed was made, meaning someone was in the room
when i asked them not to. On the last day I spent the day at the pool which was okay until i returned to my room and my 2500 dollar gold chain was missing from my toiletry bag. I went to report the missing Jewlry and the staff was very rude to me at the front desk. I was a victim in this case and being treated like a suspect. They did not accommodate me or display any empathy. In fact the guy at the front desk stated, “compensation won’t fix the situation.” But ultimately it would have because I could use that to replace my gold chain someone from the Fairmont El San Juan stole. This was a horrible experience. Do not stay there!

10/10

Exceptional

01 Aug 2026

Ronald

The staff is just incredible!

6/10

Pleasant

01 Aug 2026

Kalet A

Breakfast, pools, and hotel amenities

2/10

Poor

31 Jul 2026

Aimee

I rarely leave negative reviews, but I feel it's important to share my experience.
On the first day of our stay, I slipped on water in the hotel lobby that had accumulated due to a leak from the ceiling. At the time of my fall, there was no wet floor warning sign in place. I reported the incident immediately, and hotel staff documented it. Only after my fall was a wet floor sign brought to the area.
As a result, I injured my back and forearm, resulting in significant bruising, a laceration, and ongoing pain that affected the remainder of our vacation. We were unable to fully enjoy several excursions we had planned because of my injuries.
While I appreciate that hotel management checked on me during our stay and provided a room credit, I was disappointed by the lack of any meaningful resolution afterward. I also found Expedia's handling of my complaint frustrating. My case was initially addressed to another person, I received inconsistent information regarding communication with the hotel, and OneKeyCash was added to my account without my agreement despite my request for a monetary resolution.
I hope both the hotel and Expedia review how incidents like this are handled in the future. Guest safety and clear communication should always be a priority.

10/10

Exceptional

31 Jul 2026

Gilma

Estuve por 5 días sopesada y el servicio de limpieza muy bueno mi hija encantada como le arreglaron su peluchitos

8/10

Excellent

31 Jul 2026

Sofurat

It's a nice place to stay, close to almost everything, Uber is very accessible, and the price is beautifully reasonable. I will stay there again.

10/10

Exceptional

31 Jul 2026

Michelle

We visit Puerto Rico every year and we LOVE the El San Juan. The rooms are clean, beds are comfy and the amenities and the beach are outstanding. Highly recommend the Meat Market the service and food was amazing!!! The stores are very expensive but having Starbucks onsite was a plus. We loved the Chandelier Bar and the casino! The staff on the beach are awesome and set you up for the day with chairs and umbrellas. We love staying her.

10/10

Exceptional

30 Jul 2026

Camila

Clean room

10/10

Exceptional

30 Jul 2026

Michala Addlilzier

Having beach access is amazing as well and not far from anything fun or bites to eat!

6/10

Pleasant

30 Jul 2026

Barbara

10/10

Exceptional

29 Jul 2026

Jose

A great stay, very clean, staff was amazing.

However, not happy about the destination/Resort/Urban Fees $100 per day

10/10

Exceptional

28 Jul 2026

Leah

⭐️⭐️⭐️⭐️⭐️

10/10

Exceptional

28 Jul 2026

Jocelyn

loved it

10/10

Exceptional

28 Jul 2026

Laurenst

My staying was excellent

8/10

Excellent

27 Jul 2026

Luis A

Great attention

10/10

Exceptional

27 Jul 2026

David

Beautiful property, friendly and helpful staff, beautiful beach and pool.

10/10

Exceptional

27 Jul 2026

Jayson

Love the access to the beach

Friends

10/10

Exceptional

27 Jul 2026

Melissa

The property is beautiful with lots to do! Staff was very helpful and polite! Can’t wait to come back!

10/10

Exceptional

27 Jul 2026

Kiana Monique

Absolutely enjoyed my stay here. The room was clean & thoroughly cleaned everyday. All pools were nice & clean, we enjoyed the swim up bar. We would definitely come back

8/10

Excellent

27 Jul 2026

Jill

Great location, beach and restaurants. Nice to have a locker room as well. Rooms were a little dated and our neighbors had spilled beans (I hope) all over the carpet right outside of the room, and that sat there until the next morning.

10/10

Exceptional

26 Jul 2026

Vilma L Roca and Franklin

Excellent people, food, atmosphere. Very happy chose this hotel had everything we needed right there. All employees very helpful all
The time.

10/10

Exceptional

26 Jul 2026

Ivan I

Everything perfect

10/10

Exceptional

26 Jul 2026

kevin wayne

This is our favorite place to go while in san juan

10/10

Exceptional

26 Jul 2026

Evaristo

We spent our last 3 out of 10 days at the Fairmont El San Juan Hotel after spending time on the West Coast with family. The Lobby vibe was great with live entertainment all weekend. People of all ages and backgrounds, including singles to families, all enjoying the festivities. The pools are also great with excellent service. The entrance to the beach from the hotel makes it very convenient for beach lovers. Our two mid teen boys enjoyed the basketball courts, gym and pools. However, there was not much for them to do during the evening hours. The hotel is a bit on the pricey side but worth it given convenience and service. I would definitely consider coming back in the future.

10/10

Exceptional

26 Jul 2026

Samuel

Great place to stay

4/10

Poor

25 Jul 2026

Maria Cristina

Double check breakfast included option. Even after you choose breakfast included and charged you for it; they will not honored it .

10/10

Exceptional

25 Jul 2026

Erica

We arrived 7 hours late and at 2AM due to issues with weather for the flight. We were greeted kindly at the front desk by a gentleman who checked us in quickly and even gave us a free room upgrade to a poolside villa . The hotel is beautiful as well as the grounds and every area of the hotel is clean. The pool and beach staff are readily available to provide towels and set up chairs and all staff members we encountered were kind. They offer sunblock and aloe right at the towel stands as well as cold lemon water. My only complaint is the food at the resort is pricy but to be expected given the caliber of the hotel. We will be booking this resort again when we return to San Juan.

10/10

Exceptional

24 Jul 2026

Jacqueline

Amazing experience. All in 1 place for relaxation and fun!

10/10

Exceptional

24 Jul 2026

Heidi

I LOVE the El San Juan Hotel and I always have! The minute you walk in the lobby you are ready for the party with the big beautiful bar.
Every single person on the staff that you come in contact with is wonderful! They are the nicest, friendliest and accommodating people; from the front desk, to the bartenders, to the dealers in the casino. Food and beverage service on the beach and at the pool is fantastic. My only negative is they need more front desk/check in people. They were short staffed during my stay and I had to wait a bit too long for help. I just can’t wait to go back!

6/10

Pleasant

24 Jul 2026

Zudella C Munoz

Overall, we enjoyed our stay and found the service to be friendly. However, we believe the hotel’s menu could be improved significantly.

Both the food at Caña and the room service meals felt very heavy and greasy. Several dishes were also quite dry, and there was not much variety. We would have appreciated more fresh, lighter, and healthier options.

For a hotel of this level, a more balanced and diverse food selection would greatly improve the guest experience.

10/10

Exceptional

23 Jul 2026

BHUPESH

Clean resort! Great staff! Excellent restaurants!

8/10

Excellent

22 Jul 2026

Julio a

10/10

Exceptional

22 Jul 2026

Kenny

Had an amazing stay from start to finish! The room was spotless and well-maintained — housekeeping clearly takes pride in the details. Staff went above and beyond at every turn, always friendly and quick to help with anything we needed. The swim-up bar was a huge highlight, perfect spot to relax with a drink without ever leaving the pool. Also spent some time at the casino, which added a fun extra touch to the evenings. Overall a fantastic experience — would absolutely come back and recommend to anyone looking for a great getaway

Friends_and_family Friends

8/10

Excellent

21 Jul 2026

Berenice

El servicio del chico que nos atendido en la piscina fue excelente, el check in bueno pero lento, el resto normal a malo, se supone nos darían un crédito porque no nos respetaron la habitación que pedimos y nada que lo dieron

Partner

10/10

Exceptional

21 Jul 2026

Vennie E

The whole staff was so nice and so friendly and I’m talking about everyone, place was clean. The pool was excellent. The food was excellent and the casino was so much fun if I have a chance to go back one day I will be definitely going.

Family_with_children

8/10

Excellent

20 Jul 2026

Noelani Shanel Del

Everyone’s very friendly and ready to help. There’s no reason to leave; everything is super accessible. I had an amazing time here. I would definitely come back.

Family_with_children

10/10

Exceptional

20 Jul 2026

JAMMER

the hotel was amazing and Frances ( front desk) was absolutely phenomenal

Partner

10/10

Exceptional

20 Jul 2026

janet

I have been staying here for twenty years and it is always a great experience and fantastic time. Perfection in every way. Staff is amazing and always aim to please. I’m coming back !!

Friends

8/10

Excellent

20 Jul 2026

Nancy

Room was clean, staff was excellent, I didn’t like the music in the lobby.

Family_with_children

8/10

Excellent

19 Jul 2026

Melina

The room was clean. Staff was very friendly and always willing to help. This is my third time staying here and it’s always a great experience.

Family_with_children

10/10

Exceptional

18 Jul 2026

Ayesha Andrea

Great experience!

Partner

10/10

Exceptional

16 Jul 2026

Doris Villanueva

We had an amazing stay at the Fairmont El San Juan Hotel! The hotel is beautiful, the beach is gorgeous, and the pools were clean and relaxing. The staff was friendly, welcoming, and always willing to help.

The restaurants and bars offered delicious food and drinks, and the location was perfect—close to the airport and just a short ride to Old San Juan. Our room was comfortable, clean, and made our stay even more enjoyable.

Thank you to everyone at the Fairmont for making our vacation so special. We look forward to coming back and would definitely recommend this hotel to anyone visiting Puerto Rico!

Family_with_children

4/10

Poor

16 Jul 2026

Tra'Via

The daily resort fee of $111 should be clearly disclosed during check-in. I honestly don't see the benefit of such a high fee. Many hotels have pools and beachfront access without charging an additional amount like this.

You don't even provide complimentary bottled water in the room, let alone the level of service expected at a resort of this caliber, but somehow I was charged for these. The hospitality was mediocre, and at times it felt like the staff didn't give us the same experience as other guests. We paid money just like them, but the only difference was the color of our skin (discrimination reviews were also mentioned at the night club that is located at the hotel as well). On several occasions at the pool, employees would ask White or lighter complexion individuals if they needed anything, then simply walk right past my husband and I without acknowledging us. It was disappointing and made us feel overlooked.

I've attached photos of the room. We paid a pretty penny for our stay, and honestly, a Homewood Suites would have offered a better overall experience.

It's the little things that go a long way, my husband went to the front desk to ask for a microwave, and he was given some random excuse on why we don't have one. Thankfully he found a regular staff member who found one for us. You'd think things like that would be included, especially since we stayed there for 5 nights.

To make matters worse, we couldn't even sleep peacefully due

10/10

Exceptional

16 Jul 2026

linda

Staff was helpful and extremely polite. The room was comfortable and clean We went with our entire family with each family occupying 4 rooms. Some family enjoyed yoga classes and kids face painting . The walk out to the beautiful Isla Verde beach was amazing for more than a mile long walk. Of course the kids loved the swimming pools while the adults made their way to the swim-up pool. Fairmount is a short uber ride to Old San , Condado , and Pinones. FANTÁSTICO

Family_with_children

10/10

Exceptional

15 Jul 2026

Hector

Our stay at the Fairmont El San Juan was a great experience from start to finish. The property is beautiful, with a classic tropical feel that really makes you feel like you’re on vacation. The pools were clean and well maintained, the beach access was convenient, and the location in Isla Verde made it easy to explore the area while still feeling like a relaxing getaway.

The staff was friendly and welcoming throughout our stay, and housekeeping did an excellent job keeping our room clean. We also appreciated the variety of restaurants and bars on the property, which made it easy to find something for everyone.

One of the highlights was how lively the resort felt in the evenings, with great entertainment and a fun atmosphere without feeling overcrowded.

Overall, we had a wonderful family vacation and would definitely consider staying here again on a future trip to Puerto Rico. Thank you to the Fairmont El San Juan team for helping make our trip memorable!

Family_with_children

2/10

Poor

13 Jul 2026

Walter A

Issues with double charging
A week after check out and still getting charge for the room
Spoke with manager and confirm an issue with accounting. And not refunds has been made

Partner

10/10

Exceptional

13 Jul 2026

Lesley

My stay at the fairmont was great. The staff was super helpful and polite. It felt so luxurious even though it was affordable. The lobby was beautiful and so was my ocean front view from my room.

Family

10/10

Exceptional

13 Jul 2026

Oleksii

Amazing hotel

Family

10/10

Exceptional

13 Jul 2026

Anthony

The beach club and pool were awesome. The night live music is amazing and then they also have a club which was cool the staff was the best part. Amazing staff honestly very helpful and willing to point you to the right direction with anything you need

Partner

10/10

Exceptional

12 Jul 2026

Shaunice

I love the Fairmont hotel. The beach view was amazing. The outdoor pools were clean full of fun. I love how they had water stations with the towels very thoughtful. The rooms were clean and the staff was great 10 out of 10 for me.

Family

10/10

Exceptional

12 Jul 2026

Allison

We stayed in the rooms by the pool and it was just perfect. 10/10

Family_with_children

10/10

Exceptional

11 Jul 2026

Vanessa

Beautiful property, friendly staff. Frances provided us with excellent service at front desk. The beach was very nice and clean.

Family_with_children

10/10

Exceptional

10 Jul 2026

Sophia

Everyone was just great if I had questions or any issues such as the air conditioner not working properly as soon as I notified the front desk someone was on it
It’s very expensive the drinks & the food but you’re on vacation plus there are many places outside the hotel for an authentic feel and taste of the island
I would definitely stay again
Shout out to Ashley , she rocked

Family

6/10

Pleasant

09 Jul 2026

Gina Maria

The room was clean but our toilet handle broke the last day there. Water pressure was low at first had to call maintenance. There was no tub so when taking a shower the water was everywhere. Our floor was soaked every shower. Outdoor pool was very nice. Great to walk from the pool to beach. Staff was excellent. Very friendly and accommodating. Overall would not go back only because we would like to stay somewhere else.

Family_with_children

4/10

Poor

09 Jul 2026

Lisa

The hotel is overdue for renovations. We weren't able to relax and enjoy our stay because many of the staff members were rude and management didn't seem to care.

Family

8/10

Excellent

08 Jul 2026

Richard J

Rooms need upgrade and repairs, access to pool and beach we're absolutely excellent food and service was great, room cleaning staff was also great. Other than waiting 3 hours to check in and separating my 2 bedroom suite which was VERY disappointing the rest was good.

Family_with_children

10/10

Exceptional

08 Jul 2026

Jayson

🔥🔥🔥

Friends

6/10

Pleasant

07 Jul 2026

Razvan

Property very nice, outdoor areas are amazing. Access to beach, lounges and towels is great. Restaurants are very expensive, room pretty dirty, smelly and old looking. Hallways smell, like it all needs a major remodel. But the lobby and public areas are much better. Sad, if rooms were better this would be an amazing choice for the future.
Bathroom is tiny. 4 of us in the room barely could make use of it. Really nonwhere to put your toiletries.
Beds are horribly small and honestly no comfortable.
All in all, the beach and outdoor areas make up for most of that. Also parking is really expensive, next time I just won't rent a car.

Family_with_children

10/10

Exceptional

07 Jul 2026

Yahaira

Clean room. Great staff. Family friendly.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Louis

The hotel has everything you need restaurant bars and a casino it's 10 minutes from the airport and also the beach is a 2 minutes walk. If you want luxury this is the hotel

Family

6/10

Pleasant

07 Jul 2026

Pheap

A bit disappointed booking this time. This is my 3rd time at the hotel, I usually booked standard room and this year I stayed in a room with no view. I tried to upgrade but staff said nothing available. The lobby bathroom smells like sewage.

Partner

10/10

Exceptional

06 Jul 2026

Arthur

Everything was great. Staff was very attentive and helpful.

Family

10/10

Exceptional

05 Jul 2026

Bryce

Honestly best hotel in San Juan. Great pool, great entertainment, and great vibes. Def will go again

Partner

10/10

Exceptional

05 Jul 2026

Yesenia

Beach access is perfectly convenient.

Family_with_children

10/10

Exceptional

05 Jul 2026

Jeremy

Property is well maintained and beautiful. Only thing I didn’t love was bathroom layout. Bathroom also needs some remodeling as wallpaper is peeling. Bathroom layout is also a little strange and makes it difficult to get out. Other than that perfect

Partner

8/10

Excellent

04 Jul 2026

jennifer

My only negative was the buffet breakfast. Two mornings we came down and had to wait 10-20 for a table even though many were open. (And we had this included with our rate). They just didn’t have someone to clean them. Not ideal when you have a trip planned and need to be done and leave the hotel soon.

Family_with_children

6/10

Pleasant

03 Jul 2026

Muqsit

The room was clean, great location and beaches but was not updated to fairmont quality. We had much higher expectations from this property. We will probably look for other options on our next stay.

Family_with_children

8/10

Excellent

03 Jul 2026

Elisa

The hotel is really nice and we enjoyed our stay there.

Partner

8/10

Excellent

01 Jul 2026

Paola

Overall, I had a great stay at the Fairmont. The only downside was that my room had a strange smell, and the bathroom exhaust fan wasn’t working. Other than that, everything was excellent. The amenities were wonderful, the beach was beautiful, and the staff was friendly and attentive throughout my stay. I would definitely stay here again and recommend it to others.

Family

2/10

Poor

30 Jun 2026

Analeidy

the hotel generally needs a lot of maintenance, the rooms are aren`t cleaned well and it doesn`t look like it does on the website.

Family_with_children

8/10

Excellent

29 Jun 2026

Alfred

Overall the lobby area is outdated, very dark.
Resort fees are astounding, especially when you go to the pool area and umbrellas are limited in supply.
Refills for tea at the Banyan grille are charged $6.
Housekeeping staff were outstanding.
Ice machine on our floor was dirty.
Great entertainment!

Partner

10/10

Exceptional

28 Jun 2026

Orbel

It was excellent, the only criticism is the pool party. If I am a guess we should have priority over the pool access people for that day.

Self

10/10

Exceptional

26 Jun 2026

Kenney

Everything great place

Partner

10/10

Exceptional

26 Jun 2026

Greicy

8/10

Excellent

26 Jun 2026

Linda

The property and rooms are clean. The service around the was very good The front desk was not very friendly.

Partner

4/10

Poor

24 Jun 2026

Susan

We stayed here in 2023 and the hotel was wonderful. I’m not sure what happened in the last 3 years but the hotel hallways and rooms are falling apart. The lobby, pool, and beach are wonderful but the guest rooms are in DESPERATE need of a makeover. They’re dirty, worn out, and the worst part of all is the AWFUL musty mold smell in the rooms. You can literally see black mold in the air conditioning vents (see photos) and the smell is so overwhelming that I couldn’t sleep. I had to switch rooms 3 times until I finally found a room that didn’t smell or have moldy vents. My son with asthma was coughing terribly from the mold in the rooms. Also, the beach needs new lounge chairs…they’re tattered and ripped. Not even close to a 5 star experience. Felt like something you would expect to find at a drive up motel. Very disappointing. For the amount they’re charging, they need to invest into renovating and cleaning the rooms/air conditioning ducts!

Family_with_children

8/10

Excellent

24 Jun 2026

Ivana

This is a very beautiful and chill resort to stay at , I honestly really enjoyed my time there.

Friends

2/10

Poor

24 Jun 2026

BETZI

Few front desk staff extremely RUDE

8/10

Excellent

24 Jun 2026

Michael John

Very clean hotel, with excellent food and drinks on location. Staff was 10/10. Pricing was a bit high on food, drinks, and offerings at the hotel so be ready for that extra expense but overall service was great and would recommend

Partner

10/10

Exceptional

24 Jun 2026

ROBERTO

good staff

8/10

Excellent

24 Jun 2026

Shelley Ann

Ramon was extremely professional and personable. We initially had a minor issue but Ramon went above and beyond to resolve it!

Partner