Name: Dream S Hotel Puerto Rico
Address: Ave Universidad 109 Rio Piedras, San Juan, 00925, PR

10/10

Exceptional

02 Aug 2026

Alicia

Céntrica Ubicación en Rio Piedras, servicio de check-in y check-out sencillo que me ayudó a resolver una emergencia familiar.

10/10

Exceptional

18 Jul 2026

Melba

Very clean, warm and inviting

Family_with_children

8/10

Excellent

05 Jul 2026

Danny

Great staff and very helpful, awsome rooms for a quick sleep and cozy.. Air conditioning was great but I would have liked to have the room colder but there wasn't a remote control to adjust the temperature.

Family_with_children

2/10

Poor

26 Jun 2026

Enrique

Dirty, disgusting hotel, worst customer service, no shampoo, and no soap. Worst place I have ever stayed. They should shut them down and not market this hotel.

Family

6/10

Pleasant

25 Jun 2026

IVAN

N/A

Self

4/10

Poor

21 Jun 2026

Margaret

This place was rather scary. The clerk was behind glass! No elevator and very narrow stairs! The bolt lock on our door was broken. There were no amenities of any kind. Very tiny bathroom with small shower. No soap or shampoo available, the shower had containers for them, but they were empty! We did walk across the street to find a small bar with food, but we did not venture out in the evening in this neighborhood. The next day we discovered that one street over was a much busier street with more shopping and restaurants. When we asked the clerk they just said to go across the street we were on. The beds were comfortable!

Family

10/10

Exceptional

20 Jun 2026

Ivan

Location

Family_with_children

10/10

Exceptional

15 Jun 2026

Rosemary

.

Family_with_children

6/10

Pleasant

13 Jun 2026

Monica

Hotel was basic. Needed it because it was close to the airport. Checkin was easy and staff was friendly. Lots of places to est nearby. Fine place to stay if catching an early flight.

Family_with_children

4/10

Poor

11 Jun 2026

Kimberly

En nuestra llegada no nos trataron con amabilidad. Cuando llegamos al cuarto el lavamanos estaba lleno de pelos, el zafacón encima del inodoro y la cortina de la bañera enrollada, al parecer iban a limpiar el baño y nunca lo hicieron o no lo terminaron. La funda de la almohada estaba manchada. No nos sentimos cómodos y no se sentía limpio, solo íbamos a pasar una noche porque salíamos de viaje temprano en la mañana, única razón por la que decidimos quedarnos porque ya era tarde en la noche.

Partner

10/10

Exceptional

03 Jun 2026

Jose

All very good lo recomiendo

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Junior

It was ok for what it was but I walked by a guy sniffing coke, right up the block

Friends_and_family Family

4/10

Poor

02 Jun 2026

Mitchell

Gentleman working the front was nice. Outdated. Rooms smelled like must die to dirty ACs

2/10

Poor

01 Jun 2026

Gwendlyn

The room smelled moldy. On day 2 of our stay the pipes backed up and we had feces coming through the shower floor. There are only 5 parking spaces for the property.

Friends

6/10

Pleasant

27 May 2026

AUROVINDO

No toiletries in room. No hand wash, shampoo, conditioner or body wash. Limited parking spots. Dim lighting in the room.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Rosemary

.

8/10

Excellent

07 May 2026

Abel

Nice for a day or two

Family_with_children

4/10

Poor

07 May 2026

Teresa

“The room felt very outdated and old. The air conditioning didn’t work properly, there was no soap provided, and only two towels were available. The toilet also had very low water pressure. Overall, the stay was disappointing and did not meet expectations.”

Partner

10/10

Exceptional

21 Apr 2026

Raul

Esta propiedad la recomiendo al 100% muy linda muy espaciosa. La piscina espectacular Surma de los dueños muy amables muy gentiles, volvería al 100% para esta propiedad

6/10

Pleasant

18 Apr 2026

carlos

Beds were dirty.......I was tired to ask for another room

Partner

2/10

Poor

14 Apr 2026

Alex

Couldn’t wait to leave…. One person was very friendly wish I had his name but not safe barely any amenities… the only covinience was its pet friendly

Family_with_children

8/10

Excellent

13 Apr 2026

Jovany

Overall everything was nice except the tv was broken, you could not see the image properly.

A recommendation: a tv you can watch Netflix instead of dish network would be better.

Partner

10/10

Exceptional

12 Apr 2026

Cesar

The not have to much Parking

Friends

2/10

Poor

12 Apr 2026

Jodi

Room was absolutely dirty, in a sketchy area

10/10

Exceptional

11 Apr 2026

Flor

Great times

Self

2/10

Poor

08 Apr 2026

Marlon

I would expect more from a hotel for the homeless. I was scared the death of bed bugs. Sketchy neighborhood, no staff, no lounge or coffee, contrary to photos and all their rooms are photo shopped. Never coming back. No soap, a sink that was gas station type, and no cups.

Partner

2/10

Poor

07 Apr 2026

jana

Would not recommend

Partner

10/10

Exceptional

04 Apr 2026

Lorell

Cuarto cómodo y limpio. Baño espacioso y bien limpio. Camas cómodas para dormir. Hotel céntrico.

Family_with_children

8/10

Excellent

02 Apr 2026

Kenny

Staff is very nice, the area is very tucked away. More if you want to stay away from touristy areas and get an actual feel of what boricuas live on a day to day basis. I would just say to remember to request housekeeping.

8/10

Excellent

01 Apr 2026

KURT

Clean room. Old hotel. Good value.

10/10

Exceptional

31 Mar 2026

Clairino

Needed a last minute room and this was perfect! Definitely a decent size for the price, clean and quiet. Good AC. No complaints, walkable area.

6/10

Pleasant

30 Mar 2026

Mimi

Very basic hotel if you need a place to stay the night before a cruise trip. Just keep in mind that if you have heavy luggage, that this place does not have an elevator or offer help with your luggage as well. Not suitable for people with mobility issues.

Family_with_children

8/10

Excellent

22 Mar 2026

David

Restaurants near hotel.

8/10

Excellent

21 Mar 2026

doris

Restauants nearby.. Did not park

6/10

Pleasant

21 Mar 2026

Lawrence F

4 night stay
No room service
Dirty sheets

Self

10/10

Exceptional

18 Mar 2026

Jorge

Clean, great staff, thank you!

Self

8/10

Excellent

15 Mar 2026

Randy or Patricia

We were able to find parking miraculously, but we arrived early. The room was really nice and clean and quiet enough. However the neighborhood, walking to find a place to eat, was so gross with garbage on the ground. I wanted to clean off my shoes. Unless you can afford old town prices, there are compromises.

10/10

Exceptional

14 Mar 2026

Scott

Staff was friendly and the room was clean and had everything we needed.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Carmen

While not paying the high rates . Room was spacious. Had a microwave and small refrigertor. The A/C was excellent. Definitely a keeper for me. The guy at check in was very helpful and had good suggestions to go eat.

Partner

6/10

Pleasant

09 Mar 2026

Orelbis

The check-in staff was unfriendly, and there was no soap in the room. When we reported it, they responded with an attitude. Other than that, everything was fine.

Business

6/10

Pleasant

07 Mar 2026

Diana

Obviously this is a budget hotel close to the airport and it does that job well. The beds did appear clean but

10/10

Exceptional

05 Mar 2026

Carmen

Very good customer service, helpful and always available to help. Room is comfortable but I do want to say they need to keep the hot water on. I arrived late at night and took a shower, and it was killer cold the water. Not use to that. I always use this hotel when I travel thru San Juan and that is the only downside to the stay.

Self

8/10

Excellent

02 Mar 2026

Marian

The staff was very friendly and accommodating. I would stay here again, before or after a cruise.

Family

2/10

Poor

02 Mar 2026

Marie

Room smelled like roach spray, drunks all around and inside property, loud noises and ppl talking all night! Worst and most ghetto location ever! It’s more of an hrly type of hotel, if you catch my drift. Not a place for a family at all! We ended up leaving 2hrs later!

Family

8/10

Excellent

01 Mar 2026

Richard

Yes it was adequate

6/10

Pleasant

28 Feb 2026

Jose

Could use some soap for bathing only had hand soap.

Family

6/10

Pleasant

28 Feb 2026

Roberta

So much. The desk was unattended and when i called the number on the sign and said i was there to check in whoever answered the phone just hung up. Apparently i was supposed to know she was passing the message on. There was no hot water in the room. There was an ear buds in the sink.

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Eyizah

Nice service

Self

6/10

Pleasant

24 Feb 2026

Brant McD

It was clean, though the bed was not very good and would have liked more pillows.

Partner

6/10

Pleasant

23 Feb 2026

Patricia

The good: the air conditioning was famtastic
The ok: the staff
The terrible: the mattress was the horribly uncomfortable. There was no where to dry hair as the only mirror (small) was in the bathroom with no outlet near it.

Partner

10/10

Exceptional

23 Feb 2026

Jose

Very good

4/10

Poor

21 Feb 2026

Ramon

Neighborhood is sketchy and feels unsafe. Not a lot of good food options around. Rooms are dated and run down. Parking is hit or miss, not a lot of spaces.

Partner

8/10

Excellent

19 Feb 2026

Larry

Room was clean... need were comfortable... would stay there again

Partner

8/10

Excellent

16 Feb 2026

Donna M

Our first night stay the service was great. The room was great. The next weekend nights that stay we got there too early as we showed up when we got off of our cruise ship forgetting that check-in wasn’t until 3 in the afternoon. The woman that was working was very rude to us. She was also terrible to a disabled veteran with mental issues and seemed very proud of herself for the way she was behaving. Honestly it made me sick to watch. I was thankful when the other woman showed up that was there the previous weekend when we stayed before our cruise started. She went and got our room ready so we didn’t have to keep waiting outside. The room was very clean and we enjoyed the rest of the day and evening.

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Osnalza

Yes, the staff very courteous

2/10

Poor

15 Feb 2026

Terry

Mattress maybe 50 years old. Tiny beds. Bathroom did have running water.

Leisure Friends

6/10

Pleasant

13 Feb 2026

stansfield

I think it would be pretty noisy with a lot of guests

4/10

Poor

10 Feb 2026

Vicky

very basic, room smelled, front desk friendly at midnight really the only place available that was reasonably priced at this time, positive able to checkout at noon

Leisure Self

10/10

Exceptional

08 Feb 2026

Dana

My husband and I were very pleased with our experience at The Dreams . The staff , especially Gloria the manager, was so helpful . After confirming the address , she even ordered an Uber ride for us to take the following morning to our cruise pier. She also provided locations locally where we could walk for dinner . The room was very clean and the hotel location was perfect .

8/10

Excellent

03 Feb 2026

sylvia

Room was clean staff friendly and helpful

10/10

Exceptional

02 Feb 2026

Reinaldo

Staff was very helpful & the room was clean.

Family

2/10

Poor

30 Jan 2026

Antonio

Room facilities and amenities were deteriorated. Did not feel clean, bad smell, bed sheets deteriorated, etc.

Leisure Family

10/10

Exceptional

27 Jan 2026

Curtis

All areas were perfect…

Leisure

8/10

Excellent

15 Jan 2026

Angel

Stay was good, the room had a weird smell when we went in, but everything was great.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Randy

P

Partner

2/10

Poor

10 Jan 2026

Kris-Ann C

Unfortunately the room booked was infested with mold which lead to me getting seriously ill during my trip. I was highly disappointed on how the situation was handled by staff but nevertheless I was able to turn a negative into a positive by staying at another hotel.

Business_and_leisure Family

6/10

Pleasant

10 Jan 2026

Sharon

I booked this room thinking it was close t Old San Juan, it was not. There was only 1 restaurant within walking distance and the neighborhood did not appear to be the safest.The room was bare one bed had not been changed prior to our arrival it had old hair in it. The receptionist did change it for us right away. also the receptionist with the dark hair yelled at us from the moment we pulled in because I wasnt parking correctly?? Not friendly It was a clean basic room but the door lock was not very secure I would pass if you have other options.

Leisure Family

4/10

Poor

07 Jan 2026

Rosa

Rented 2 rooms and they only had us down for 1. Good thing I had my receipt. Walked in room and it had damp smell, no soap, cold water to shower. Overall wasn't happy with the room. No parking even though they say there is. Not worth the money they charge.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Jacqueline

It was a clean. They need an elevator.

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Luis

Perfect

8/10

Excellent

03 Jan 2026

Cecelia

Excellent

Leisure

4/10

Poor

31 Dec 2025

Wendell

We came from a cruise for 2 days stay. We were 2 families and took two rooms. Moldy rooms, poor ventilation, one the rooms had an outdated 14\" computer monitor instead of a Tv. We arrived at 09:30 am and there were no one at the reception till 02:00 pm. No shopping center as they announced in of near the hotel. No security handles at your room door. Worn out bath and floor towels and no quilted blankets. The only positive thing at this hotel is the limited hard working staff who are doing their best to accomodate the guests

Leisure Family

10/10

Exceptional

30 Dec 2025

Cecilia

Clean room ,ac was cool we have xtra towels the only thing I can said it’s the rooms has smell like old wet room other than that was good

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Luis

Room cle

10/10

Exceptional

28 Dec 2025

Ayanna

Yes the room waa nice. The staff was phenomenal. I would definitely recommend.

Leisure Self

6/10

Pleasant

14 Dec 2025

James

This hotel didn’t meet my expectations. There was only hot water in the shower. I was informed by the staff that the sinks only had cold water. The door to the room didn’t have a deadbolt lock and used a key NOT a keycard. I couldn’t get extra pillows and they only had bath towels.

Leisure Family

2/10

Poor

13 Dec 2025

Benjamin

Everything was horrible from the beginning they only had one staff person working and she was really rude we had never been at a supposed to be hotel without a phone inside the room to reach out, we got there early and they made us wait until 3 that’s ok if you or pack with people ,

10/10

Exceptional

12 Dec 2025

Elsa

Good service

Business_and_leisure Family

6/10

Pleasant

06 Dec 2025

TJ

Arrived at 11am. Unable to check in till 3. Nothing in the area to see. Spent time in hotel lobby 4hours from overnight flight. No access to restaurants

Self

8/10

Excellent

06 Dec 2025

Steven

.

8/10

Excellent

06 Dec 2025

Sylvia

There was not hot water to take a bath in the morning.

Business Self

2/10

Poor

05 Dec 2025

Yamilka

Yes

Leisure Family

10/10

Exceptional

04 Dec 2025

Lawrence F

Convenience. Nice people. Recommended

Leisure Self

10/10

Exceptional

04 Dec 2025

Lourdes

Me encanto la limpieza y el precio y todo estaba bello ,pero me asusto mucho la alarma que salio sonando y sono como media hora

6/10

Pleasant

23 Nov 2025

MELISSA

Check in was easy and service was friendly. The room itself was OK. the bed sheets were dirty and to be honest those blankets were questionable. Good AC power and for what it’s worth, can’t complain. Free parking which was a plus. I would stay here again for one night only. looking for something affordable.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Rodolfo

Excellent host service. Clean room.

8/10

Excellent

29 Oct 2025

Kenneth

Cheap

10/10

Exceptional

28 Oct 2025

Darla

It was very clean ,and great service !!

Leisure Friends

10/10

Exceptional

26 Oct 2025

Jacqueline

Best stay ever

Leisure Family

8/10

Excellent

21 Oct 2025

Jennifer

Friendly desk clerk, sufficient room for the price, and everything was very clean. Bed was very hard though and the rooster outside our window that crowed all night were detractors.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Minerva

Good

Family

10/10

Exceptional

30 Aug 2025

Sharona

Centric hotel if y coming to and bunny concert in San Juan. Train is 10 min away walking. Very convenient