We had several delays and we missed our check in time, but they were super easy to communicate with via WhatsApp! They even sent a video so you couldn't mess it up!
We loved the location, but know staying in Venice also requires a lot of walking anyways! It felt very safe, the bathroom was modern and water was always hot.
I'm sure the video said this, but it's a key lock and you need to use the key to lock your room at night on the inside. Also there are automatic blinds that roll down behind the big curtains, we found that the last day, but we started so early it didn't matter that the sun was coming up!
We didn't utilize their breakfast, we went out and started the day early and just found a small spot.
Upon leaving was our first real interaction with the very nice hotel desk attendant! He was very nice and kept our bags up front until we left for the airport.
I couldn't recommend this hotel more! This is definitely where we'd stay if we come back!