Name: Camelback Resort
Address: 193 Resort Drive, Tannersville, 18372, US

8/10

Excellent

07 Aug 2026

Ricarldine

I enjoyed my stay and everything went well. The only complaint I have is about the cleaning service. my trip was 4 days and my room did not get cleaned not even once even though I called. However, I did get cleaned towels and communication was clear and easy.

Family

10/10

Exceptional

06 Aug 2026

Glenny

Muy bien

6/10

Pleasant

06 Aug 2026

Jennifer

We had a good time it just, there is a $25 parking fee, every night that you stay is $100 hold to your account. We stay for two nights so they hold $200. There’s a lot of fees they charge you. The room could’ve been cleaner he had dirty sheets. We had a balcony and everybody had two chair and a table, and I only have one chair on the balcony.

10/10

Exceptional

05 Aug 2026

Jamilka

Me encanto todo, la verdad que lo recomiendo a ojos Ferraris.

10/10

Exceptional

05 Aug 2026

Jennifer

The best stay my family and I have had in a while. Clean room (but would suggest for drawers to get fixed because the drawers kept coming out of place). Aquatopia was so much fun and family-friendly. Good options were okay. Fantasy stay!

10/10

Exceptional

04 Aug 2026

Ariel

I had a good time nice and peaceful place was clean it was a rainy stay so most of the adult rides were closed but all in all I had a good experience

10/10

Exceptional

04 Aug 2026

Muxi

Nice staffs

10/10

Exceptional

04 Aug 2026

Paola

We had a great time the past weekend.. we will definitely be back again..

10/10

Exceptional

04 Aug 2026

Joel

Friendly

2/10

Poor

04 Aug 2026

Yanicet

The dirtiest hotel I have ever stayed in.

6/10

Pleasant

03 Aug 2026

Syed

Unfriendly staff, giving the run around during the check in process

6/10

Pleasant

03 Aug 2026

Samuel

The room was clean but the bathroom walls were not clean. The staff were nice but not adequate, Several requests for towels and room cleaning took several hours to deliver. Expedia indicated breakfast will be provided but i had to pay for breakfast and for parking each day of our stay.

10/10

Exceptional

03 Aug 2026

Edward

.

8/10

Excellent

03 Aug 2026

Victor

The resort is clean, the staff very courteous.
A perfect place to spent a weekend.

6/10

Pleasant

02 Aug 2026

Melissa

The room was clean. The water park was very congested. I felt as if it could be cleaner. I saw a roach floating in the water. There isn’t much as far as dinner options.

6/10

Pleasant

02 Aug 2026

Prabhjot

Water park is fine. Other than that everything includes hidden charges & taxes on top of taxes.Not even free parking for staying guests. Arcade is useless.

10/10

Exceptional

02 Aug 2026

Alijon

great service Great team great hotel

10/10

Exceptional

01 Aug 2026

Rosa

Nice place

2/10

Poor

31 Jul 2026

Jennifer

I was charged an extra 300 dollars for my stay. I was told it is a incidental security deposit for each day I was there. I had the supervisor waive the parking fee of 75 dollars plus tax because I was not paying parking for three days. That was the only thing she did good besides the 5 arcade cards with a 40 dollar credit on it as a curtsey. I explained that I booked through a third party and the room are all paid for I just had to pay the resort fees. That bill was 163.47. I was charged 463.47. It was also put as a charge not a hold so they took my money so I dispute it with my bank because I was only refunded 54.75 at check out and I only had a 27.75 incidental security deposit o hold as per my bank dispute representative. So they owe me 280.04. I called the billing department at the hotel and the representative told me someone from the front desk will call me. They called after I already dispute the charge because I knew it was the same supervisor who charged my card when I checked in. the fact that billing can not see what they do in the front desk when they charge ppl is an absolute no for me. Besides that there was only 2 restaurants which both open at 5pm. The restaurant at the outdoor Waterpark is only accessible if you pay for a ticket to get into the outdoor Waterpark. The only store in the lobby for breakfast gave you sandwiches that come from the gas station horrible. The breakfast buffet 8am to 11am, 3 ppl 2 adults one child 91 dollar and the food was nasty.

10/10

Exceptional

31 Jul 2026

Emily

Great for young kids

4/10

Poor

31 Jul 2026

Justin

To set the table, you arrive to a massive parking lot that's completely full of cars and you park about 400 yards away from the entrance. Then you finally get inside and wait in a line for 30 minutes to check in. It's a dog friendly hotel, and has an indoor water park, so you spend a lot of time wondering if puddles and wet spots in the carpet are dog urine or a spot where someone was drip drying. There are very few elevators in the building and directional signage isn't great, so you spend a lot of time walking the wrong direction down extraordinary long corridors and hallways. The policy is very strict about ID'ing guest before service them alcohol, you get a wristband once you've been id'ed, but they should really make this part of the check-in process because now if you want to have a drink at the swim-up bar in the waterpark, you need to bring your wallet , either leave it unattended or rent a locker for it, rather then leave it in your hotel room before you change into your swimsuit. The restaurant is fine, and the service is good. I don't mean to seem snobby, but for the money you spend on this hotel, the overall quality should just be better.

10/10

Exceptional

31 Jul 2026

Thuraya

The coffee machine was not clean and there was some spots that were not clean other wise the rooms was nice comfy space and the water park was very fun for my kids

10/10

Exceptional

30 Jul 2026

Beverly Ann

Room was dirty on bathroom floors, carpet areas in room

10/10

Exceptional

30 Jul 2026

Michael

Amazing service and beautiful scenery 😍

10/10

Exceptional

30 Jul 2026

ALEXANDER

Todo bien

10/10

Exceptional

29 Jul 2026

Keyssy

Yes

8/10

Excellent

29 Jul 2026

Houdari

My stay at Camelback was good. The water park was fun and the staff was extra pleasent. Dave The bell hop was a great member of the team. Very pleasant and engaging. Had tips on where to eat and what to do in the area. My only complaint is the cleaning team regularly walk by dust bunnies in the hallways and small trash. Must improve there they all have vacuums.

6/10

Pleasant

29 Jul 2026

Samantha

It took two hours to get into our room: one hour to even get to the front desk and then our room wasn’t even ready so we had to wait an additional hour to receive our room assignment. The room itself was very nice and I have no additional comments other than this hotel being overbooked and understaffed.

2/10

Poor

29 Jul 2026

Cheyenne

Checkin was not available at check in time.
We had no towels or wash cloths in our room until 8 pm. Food at cafe- overpriced and over cooked. Dressing room at waterpark reaked of urine

8/10

Excellent

28 Jul 2026

Swayne

Excellent place but , its room for improvement in the cleaning department my room was not cleaned properly.

10/10

Exceptional

28 Jul 2026

Oleg

Nice indoor water park

10/10

Exceptional

28 Jul 2026

Adelina

Staff

4/10

Poor

28 Jul 2026

ruben

when we arrive, a room was not clean. The check thing was supposed to be at 4 PM. We didn’t get into the room until close to 7 PM. Then we kept having problem getting it back into a room. Everything super overpriced when it comes to the food even breakfast super expensive for a buffet with nothing but low rated food. The room is old. The kitchen in the room was very dirty.

4/10

Poor

28 Jul 2026

Nicole

The check-in procedure needs to be improved. A digital checkin experience would greatly help. It took 45 minutes to check in at 5pm on a Sunday. I did try to check in at 1pm (early check in is at 12:30 to start using facilities), but that line was just as long as the line at 5pm. I had no issues with my hotels.com reservation, I only spke to an agent for 4 minutes while it seemed others were taking over 10 minutes to check in for their reservations.

The indoor water park was not cleaned up at night. The same pantliner paper, hair, and other gross items were on the stairs going up to the slides on Sunday and Monday. On Sunday when you were standing at the top of the stairs for the water slides there was a strong smell of urine. That smell was not present on Monday.

The dine-in restaurant options were very limited on site. It seems most restaurants are only open during winter.

2/10

Poor

27 Jul 2026

Soowon

We booked a Double Queen Suite with Balcony/Patio at Camelback Resort for our daughter’s 6th birthday. We paid extra for this room because we wanted more space, natural light, and an outdoor view.
Camelback’s website describes this room as having a patio to enjoy “Pocono Mountain views.” However, Room 121 was nothing like the description.

When we opened the patio curtains, we were shocked. Instead of mountains, trees, or scenery, we were facing a massive retaining wall only a few feet away. The entire view was a concrete wall, storm drain, exposed drainage pipe, gravel, and a neglected service area with debris.

We understood a first-floor room may not have the best view, but this was not a normal lower-floor view. It felt like a basement-level room, with no greenery, no scenery, and barely any sky.

We contacted the front desk. We had just arrived and had not unpacked anything. We asked to change rooms, but after speaking with the staff and a manager, we were told the resort was fully booked and nothing could be done.

The problem is not simply a bad view. This room was marketed misleadingly. Guests booking a Balcony/Patio Suite expecting “Pocono Mountain views” should not end up facing a retaining wall and drainage area.

Rooms with views like this should be clearly labeled as Limited View or Obstructed View and priced accordingly. Selling this room under the same description as rooms with actual outdoor views is unfair to guests. We felt completely misled and frustrated.

8/10

Excellent

27 Jul 2026

Ravone

Kids running up and down in the hallway after 11pm at nigh, I stayed 2 nights both nights kids running up in down in the hallways.

8/10

Excellent

27 Jul 2026

LaJuanna

The front desk was polite however they should explain to guests that you have to carry around your is to buy drinks. I am 50 so I wouldn’t carry mines around. When I was checking out I saw the sign but it was behind a plant, barely visible for guests to see. My tub was also dirty. Otherwise it was a great resort.

6/10

Pleasant

27 Jul 2026

Rosmery

Los niños disfrutaron bastante
La comida muy mala y cara , me vendieron una pizza quemada !

6/10

Pleasant

27 Jul 2026

Stephanie

Rooms were not cleaned, we found clothes from the previous people in the room.
Water park was good, kids had a great time

2/10

Poor

26 Jul 2026

Sami

Nothing

10/10

Exceptional

26 Jul 2026

Ana

Un lugar para grandes y pequeños ame los juegos indoor esta increibles volveremos de nuevo

2/10

Poor

26 Jul 2026

Latania

Staff is tremble u have to text # to get your room cleaned, extra towels, toilet tissue when you text no one responds or show up. You cannot get thru to the front desk at all. I saw roaches at the indoor Aquatopic. The best part was outdoor Camel Back Water Park

2/10

Poor

26 Jul 2026

Ricki

Customer service is awful. From the front desk to trying to get what you need via the text message number they provide. Check in was awful the lady was awful. And they gave us the wrong room (not the beds we needed/wanted). That room was dirty. Garbage on the floor and counter near microwave and a towel in the fridge. It took another hour to get our correct room. The lobby bar didn’t work even though it was Friday night during their operating hours. When we got our correct room we had a bed without a blanket and no extras in the room. We could not wait in another hour line to get a blanket. We tried calling and we texted the number they provided us with no response. There was no body wash in our shower either and not enough towels for the number of people. We did get towels after 4 times asking. Blanket after 5 times. Indoor waterpark was fine but they need more tubes for their river. They have about 20 tubes in there. The fire alarm went off while we were at the indoor park. We weren’t allowed to do anything during that time. I do appreciate need for safety. Night time club was too cold should have moved it indoors. Karen at the front desk was about the only helpful person and the housekeeper that eventually brought our blanket he was nice. I would never recommend this hotel to anyone.

8/10

Excellent

26 Jul 2026

Ysaury

Bn

2/10

Poor

26 Jul 2026

Ericka

No te dan desayuno como dice cuando lo compras te cobran me explicaron qué dice desayuno disponible no incluido pero cuando lo compre decía incluido el parqueo 25 por dia y me cobraron 49.90 por dia muy aparte de los 1000 que pague supuestamente cuando llegara me cobrarían solo 108 mas y me cobraron 200 y encima el lugar estaba viejo empolvado y todo desgastado el agua daba dolor de cabeza por el exceso de clorox te cobran hasta el agua super caro todo horrible experiencia mi hermana se encontró unas cucarachas en la habitación y no quiso dormir ahi durmió en la sala eso fue horrible porque era el cumpleaños de mi madre y no la paso bien ahora no se cuanto mas me cobren porque hacer el check out me dieron una hoja con los precios extra y me pedían mas dinero solo estoy esperando cuanto mas me descuentos en mi tarjeta porque no rompí nada y deje ese cuarto limpio para que no se les ocurriera cobrarme mas, experiencia no recomendado. 😒 pegaré una foto de lo sucio que estaban los tubos de agua.

10/10

Exceptional

26 Jul 2026

Peter

Nice place. Will be back..

10/10

Exceptional

25 Jul 2026

Arismaldy

An amazing place to share with family, friends, or a partner. My family and I really enjoyed our stay. The room was well-maintained and clean, the atmosphere was welcoming, and the staff were very respectful—we simply loved it.

6/10

Pleasant

25 Jul 2026

Peter

We recently stayed at Camelback Resort for a family getaway with our two boys. Overall, we had a good time, but the experience didn't live up to our excitement
Our room was clean and comfortable, and the bunk beds were a huge hit with our boys. The arcade was another highlight, and the breakfast buffet was excellent. While it was a little pricey, the quality and variety made it worth it. The indoor water park was just okay. Our kids enjoyed it, but after two days we were ready to move on.
One of our biggest frustrations was the Camelbeach ticket discount. We booked the resort after being told hotel guests received discounted tickets and even confirmed it before our trip. When we arrived, the QR code didn't work, staff acknowledged there was an issue, and after taxes and fees the \"discounted\" price was no better than what I found online. It felt misleading and was disappointing since it factored into our decision to stay.
Another frustrating experience was having the fire alarm go off twice during our three-day stay. The alarm forced everyone to evacuate the indoor water park, cutting into our family time and leaving hundreds of guests standing around waiting. While I understand safety comes first, having this happen twice in such a short stay really impacted the overall experience.
Food options around the resort were also limited, so we ended up bringing our own snacks and breakfast items. Camelbeach Outdoor Waterpark remains the highlight of the property.

10/10

Exceptional

24 Jul 2026

JESSICA

Great family vacation spot! We had a great time with our teens. So many things to do, we really enjoyed our time here. Highly recommended.

2/10

Poor

24 Jul 2026

ERIC

Hotel was dirty. Garbage in hallways. Rooms were run down. Loud all night. It was a terrible experience

4/10

Poor

23 Jul 2026

Altagracia

It took so long for our room to be ready. We got there by 2pm and we got our room around 6pm. Being there with toddler who are tired from all the trining ours didn’t make it easy.

10/10

Exceptional

23 Jul 2026

Sedrin

Great

2/10

Poor

23 Jul 2026

Atul

No bulb in balcony !!no microwave plate

2/10

Poor

23 Jul 2026

Hansen

The check-in process took over an hour, which was unacceptable and made for a very poor first impression. Even after checking in, I had to wait a long time for my room to be assigned and become available.

The room was also missing several basic amenities. There was no coffee maker, the in-room safe was not working, and no complimentary bottled water was provided.

In addition, housekeeping is only provided every three days, which is something I have never experienced at any hotel or resort I've stayed at before.

To make matters worse, the ice machine on our floor was out of service, and the one on the adjacent floor wasn't working either.

Overall, my experience at this resort was disappointing. Based on these issues, I left with a very negative impression and would not recommend staying here.

2/10

Poor

23 Jul 2026

Ariane

The rooms needed cleaning, there were spider webs all over the walls and lamps, and dust all over the furniture. The shower had soap scum on the shower head, and moldy on the edges of the tub. The balcony lamp was not working, prohibiting access to the balcony, and the air conditioning wasn’t working, I had to call for service, in which was an hour delay (it was too HOT.) Indoor water park staff are not so welcoming, kind of racist if you ask me. Overall communication with front desk needs to improve, perhaps additional training. The additional fees were outrageous, why pay for parking and insurance?! The supervisor I think her name is Lesly ( coily long hair) was phenomenal, pleasant and patient.
I wish I could give my stay a 10/10 however, it was a 4/10. 😞

Family_with_children

10/10

Exceptional

22 Jul 2026

Shayla

lots of family fun. love the outdoor waterpark... ski lift was amazing!!

6/10

Pleasant

22 Jul 2026

Danielle

This is my first time staying here and it wasn’t a pleasant stay i would not recommend it. great Wolfe lodge better is much better From the customer service to the long lines and having to deal with AI on the phone instead of a person I will not be returning to camelback resorts

10/10

Exceptional

22 Jul 2026

Carlos

Todo fue excelente solo que pedimos toallas y nunca llegaron al cuarto y la caja fuerte no tenía baterías, las pedimos y tampoco llegó nadie pero todo lo demás excelente

6/10

Pleasant

21 Jul 2026

Wayne

Our stay was overcrowded and understaffed. Checked in early, but still got to our room late. I rented three rooms at one party that arrived later got checked in to the room we were already occupying. Very unorganized. Some areas of the room were dirty and we had to clean ourselves. Safe for our valuables did not work. No coffee maker. I have rented a total of four rooms for eight nights and would like to rent again for the outdoor waterpark, but I am very reluctant to do it. Paid parking is a complete free-for-all. The hotel concept and amenities is very good, but the execution was unsatisfactory to me.

Friends_and_family Family

2/10

Poor

20 Jul 2026

peter

Room was decent but overall the property was not clean. Water park's bathrooms was smelly. Pools are not clean, you see papers and bandaids floating in the water.

Friends_and_family Friends

8/10

Excellent

20 Jul 2026

Adnan

Family friendly and good indoor water park

Family_with_children

8/10

Excellent

20 Jul 2026

Sean

Food court horrible . They only 1 food inside the actual Waterpark . I waited a hour plus to order . Then waited 25 more minutes to get my food .

Family_with_children

10/10

Exceptional

19 Jul 2026

Roberto

Amazing from beginning to end the staff the room the rides all amazing

Family_with_children

6/10

Pleasant

18 Jul 2026

elizabeth d

So much trash on the grounds, and the water park was also a bit dirty (the wave pool and kids area- avoid). Looks like the focus on fun has resulted in trashing the beautiful mountain and stream :(

2/10

Poor

18 Jul 2026

Keval

It takes more than 4 hours after check in times to know they don’t have rooms ready. Travelled tired and exhausted families don’t have anywhere to go get freshen up. You may get a room at midnight if you’re lucky told by receptionist.
Way to ruin your vacation. Lack of management and customer service.

Family_with_children

8/10

Excellent

18 Jul 2026

David

If you staying at resort should not nickle and dime you for camal beach

Family_with_children

2/10

Poor

18 Jul 2026

Julie

Terrible management and check-in experience. First time and last time we will ever visit. We arrived for 4pm check-in and proceeded to wait in the check-in line for over 2 HOURS! Once we finally got to the check-in counter (around 6:30pm) we were told our rooms were not ready, and they couldn't say when they would be ready! Like most people trying to stay at Camelback, we were traveling with young children and elderly grandparents. THIS IS UNACCEPTABLE! At that moment, my elderly parents decided they could not wait around any longer. We canceled their room, and they drove 1.5 hours back home in the (smokey Canadian wildfire) night. That room has still not been refunded to us. We, again, traveling with a small child, decided to wait it out:
8pm--- still no room.
9pm--- still no room.
10pm STILL NO ROOM! Insane!
We were lucky enough that my sister eventually got a room (my brother still did not have a room at this point) and we could crash on her pullout couch. Otherwise what were we suppose to do? Just awful. I also felt bad for the lower level staff-- they were patient and kind considering the situation. Shame on upper management. Where were they? No announcements, no directions in the chaos. Nada. I could go on about some other things, but that was the major issue that will keep us from ever returning.

Family_with_children

4/10

Poor

17 Jul 2026

Abraham

Room we stayed had a strong smell of dog I guess the guest before had a dog so the cleaning was not the best !

Family_with_children

2/10

Poor

17 Jul 2026

Dianne

Check-in took 2 1/2 hours. When we finally got to the desk, they would check us in, but no rooms were ready. At that point we just cancelled our room. We were there with family- 4 families for a 50th bday celebration. One did not get their room until 11 PM! Rediculous!

Family_with_children

2/10

Poor

16 Jul 2026

Simone

I was disappointed with my experience at Camelback Resort. Unfortunately, it did not meet my expectations.

The check-in process was very disorganized. Although I arrived well before the 4:00 pm check-in time, I did not receive a notification that my room was ready until approximately 5:15 pm. The lobby was crowded, and many guests were left waiting without clear communication or organization. After the delay, I requested some form of compensation due to the inconvenience. The only accommodation that was offered was having the parking fee waived, which I appreciated, but I did not feel it adequately addressed the lengthy delay and overall experience.

The water park also did not meet our expectations. My son loves water parks and has been to many of them. This was the first water park we have visited where he said, “Mom, I don’t like it here.” That alone spoke volumes about our experience.

Overall, the resort did not provide the experience we were expecting. I hope management improves the check-in process, communication with guests, and the overall guest experience for future visitors.

Family_with_children

10/10

Exceptional

16 Jul 2026

Sameer

We stayed at the two bedroom suite which was fairly spacious and had two neat bathrooms. We were pleasantly surprised to find early check-ins. The water park was a hit with our 6 yo kids and they didn't want to get out of them. There is sufficient variety of water rides, pools and lazy river to keep the kids engaged. The nearby adventure rides are super fun too.

Family_with_children

6/10

Pleasant

16 Jul 2026

Brian

I can only give this 3 stars. Check in was at 4. We finally got our room at 530. Thank God we could use the indoor Waterpark to kill the wait. The by the patio door the carpet was flooded. Reported it. The fix was to lay 3 bathroom towels down. So we walked on soaked bathroom towels for 2 days.

10/10

Exceptional

16 Jul 2026

Luis

Clean Romo Breakfast

Family_with_children

10/10

Exceptional

16 Jul 2026

Jan

Good place

Family_with_children

10/10

Exceptional

16 Jul 2026

Jose Frank

Clean room

Family

8/10

Excellent

16 Jul 2026

Felipe

Good

10/10

Exceptional

16 Jul 2026

Erick O

Nothing to add

Family_with_children

6/10

Pleasant

15 Jul 2026

Clara

Overall, family friendly with a few fun things to do but the majority of the water rides were outdated, not running and/or blocked off. Decent pool bar area for adults, not much else to emphasize on. Nice size Arcade area but machines required multiple workers to constantly fix due to glitches.

Room was inspected and sufficiently clean, however, spots on curtains indicated a previous bed bug problem. Would likely not return.

Family_with_children

4/10

Poor

15 Jul 2026

Hazem

When you book through a third party . Be aware of hidden charges. For example this is the only resort in the Pocono area that charges for parking. 30 dollars per day!!!!!. Outdoor water park is not included. You have to pay. Food at the breakfast is cheap quality and very expensive. If you are planning to visit the Pocono area I would recommend to look for a different indoor water park resort. Not worth the money.

Family_with_children

2/10

Poor

14 Jul 2026

Dmitrii

Our stay got off to a very bad start. We waited in line for about an hour and a half just to check in. When we finally reached the front desk around 5:00 PM, we were told that our room still wasn’t ready and that we would need to wait another hour. In the end, we had to wait almost two more hours before we could get into our room.

The staff apologized and told us that parking would be free for our two-night stay because of the inconvenience. However, we were still charged for parking.

The room itself was also disappointing. It wasn’t very clean, there was an unpleasant smell, the air conditioner was leaking, and the thermostat only worked intermittently.

Overall, this was a frustrating experience, especially considering how long we had to wait just to get into a room that wasn’t properly maintained.

Family_with_children

10/10

Exceptional

13 Jul 2026

Lamzira

The place is very nice. Room could we clean better. When you go inside it’s smell humid and not nice.the breakfast area is wonderful food and cervice are amazing. Pizza area is dirty.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Tamarra

great

Family_with_children

4/10

Poor

13 Jul 2026

krishna

Water park not cleaned , so many people but not cleaning the water , everything is expensive, in the room no water bottles, not many towels, carpet not clean, sofa not cleaned, charged hidden charges 54$ extra don’t know for what ? Not worth it for money.

Family

8/10

Excellent

12 Jul 2026

Robert

Decided to stay for a fun night on the way back from Maine. Rooms were excellent as we upgraded to a three bedroom loft. Karen at the front desk was wonderful as she explained the upgrade and gave us all the information we needed.

Only negative about the room was the location. Very long hallways and far from the elevators so be prepared.

The water park itself was nice. A few of the slides were not in operation, though. We were there on a Friday night, but wait times were not long. Be prepared for many stairs to climb to get to these slides, though. The wave pool was definitely for kids. Not very deep and waves were small. Very large area for young kids. We did see an adult only swim up bar area, but it would be nice for an adult only hot tub area.

Family

10/10

Exceptional

12 Jul 2026

Jose Cecilio

muy bien lugar me en canta siempre hay muy buen ambiente

4/10

Poor

12 Jul 2026

Katia

Un poco caro el buffet

Family_with_children

8/10

Excellent

12 Jul 2026

Katia

La comida un poco cara

Family_with_children

4/10

Poor

12 Jul 2026

Gerges

Very disappointed with my stay. The check-in line was extremely long, and I didn’t get my room until after 5:15 PM. Having to pay an extra fee for the outdoor park, even while staying at the hotel, was frustrating. Overall, it was a bad experience, and I expected much better since the park much expensive than competitors

Family_with_children

4/10

Poor

12 Jul 2026

Joo

Not again

Partner

2/10

Poor

12 Jul 2026

Steven O

Check-in started at 4:00 p.m. I arrived at 7:00 p.m., but my room wasn't ready until I received a text at 10:00 p.m. After waiting three hours, we finally entered Room 169 only to be hit with a strong smell of mold and what smelled like sewage or feces covered with air freshener. I immediately went back to the front desk, but I was told the resort was fully booked. Instead of moving us, housekeeping came with sprays and an odor machine. It was too late to find another hotel, especially with my one-year-old grandson.
The next morning, the smell was even worse. We left at 10:00 a.m. after speaking with Manager Ben, who promised housekeeping would be there within an hour. We returned at 5:45 p.m., more than six hours later, and no one had come. The odor was even stronger. I waited in another long front desk line and spoke with Ben again. His only solution was to send housekeeping to spray the room again. I explained that it was unacceptable and unsafe to expect my toddler grandson to sleep in those conditions. He showed no empathy, offered no apology, and took no responsibility.
I requested a refund for my remaining two nights and left the resort. Throughout my stay, the lobby was full of guests waiting hours for rooms that were not ready. Based on my experience, housekeeping and room maintenance are serious issues. This was the worst hotel experience I have ever had, and I would not recommend this resort to anyone.

Family_with_children

6/10

Pleasant

12 Jul 2026

BLANCA

The money you paid is a little higher for not have included the outdoor water park and breakfast it's too expensive ..The place maybe good for family with kid's.. the housekeeping not even try to clean our room , the safe box locked . Dusty in the furniture. Beside that you have to paid for parking which is one of the free services offer in every other's hotels, I have been. Will be my first time and the last!

Family

8/10

Excellent

11 Jul 2026

Diana

Bueno lugar para diversión y descanso. Tiene todo lo necesario para una buena estadía! Gracias

2/10

Poor

11 Jul 2026

Janeille

I arrived to the resort in PA and my room was not clean. The bed had hair on it ( straight black dog hair). And a big brown wet spot on the bed lining. I requested a room cleaning and described my room and house keeping came in to remove the lining and remake the one bed not the whole room. Once we returned from the water park, we noticed brown and white crusty marks on the thick blanket. I removed it from my 10 year old’s hands and call housekeeping and ask to speak to a representative not AI. After holding, a person greeted me and said let me get the manager—only to hang up on me. I walked to the front desk and explained the situation. The young lady listen said she was sorry and what could she do. I told her I would like the room properly cleaned and she said I can put the order in but not now. I said I am disappointed and it’s my son’s birthday and I’m celebrating with family. She told me the managers were too busy with another situation and the housekeeping manager will call me when she can fully clean my room. We will shorten our trip and go somewhere else where we are appreciated. We physically drove from Maryland for low quality resorts. I checked out after 1 night and they didn’t check me out in their computer system until 3 days later and I was charged. I called the next day and every representative told me the manager was too busy. They blame Expedia and I never received $, clean blankets, clean room nor an apology. Never again! Don’t go there

Family_with_children

6/10

Pleasant

10 Jul 2026

Patricia

Better cleaning

Family_with_children

4/10

Poor

10 Jul 2026

Orsiol

Staff was nice but property in terrible condition.

10/10

Exceptional

09 Jul 2026

Alba

Si te quieres divertir este es el lugar la comida es cara si puedes salir a comprar en lugares afuera pero todo lo demás bien

Friends

6/10

Pleasant

09 Jul 2026

Adam

I really wanted to love our stay, but I wouldn't recommend it.

The biggest issue was the cleanliness. When we checked in, we found a used washcloth hanging over the shower rod, kinky hair on one of the beds (none of us have that hair type), and then found a bug on the bed our first night. That completely ruined our confidence that the room had been properly cleaned.

The customer service was frustrating too. We requested a playpen before our stay, and after checking in we called and went to the front desk at least 5 times over 3 days. Every time we were told someone would bring one, but no one ever did until the third day. If they didn't have one available, I completely understand. I just wish someone had been honest instead of repeatedly saying it was on the way.

As an autism mom, I really appreciated that they offer autism awareness wristbands for guests. That was a thoughtful feature. Unfortunately, some of the water park staff were rude even after seeing the wristband, which was disappointing.

My family still made great memories because we made the best of our trip, but for the amount we paid, I expected much better cleanliness, communication, and customer service.

Family_with_children

4/10

Poor

08 Jul 2026

Waldo

Que debieron avisar con tiempo que el parque estaría cerrado después de las 12 pm por remodelación, ya que hice mi reservación y enviaron una notificación el mismo día.

Family

10/10

Exceptional

08 Jul 2026

Hilbert

Overall a great experience but water park is in dire need of updating, more food options and longer pool and arcade hours.

Family_with_children

4/10

Poor

06 Jul 2026

Wanda

Be ready to wait about an hour to check in also no signs about having to sign waivers but you do . Had a 2 bedroom and size was great but if you close your door the room gets HOT bring a fan . Also CHECK the room we found no soap in dispensary, empty coffee packet and by the bed an open condom ..check the room!
Try to stay on 3rd floor because only 2 elevators working and they have 6 floors so you’ll be waiting

Friends_and_family Family