Bournemouth Carlton BW Signature Collection

United Kingdom , Bournemouth
BOURNEMOUTH, East Overcliff
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Catherine

Lovely 1 night stay, we stayed in the cosy room which was decorated very nice and plenty of room for us 2 comfy bed good shower. I used the swimming pool and jacuzzi and steam room very relaxing and we had a few drinks at the bar in the evening reasonably priced enjoyable stay thank you

Partner

10/10

Exceptional

07 Mar 2026

Robert

Nice Hotel in good location. Pool, sauna and jacuzzi nice addition. Excellent cooked breakfast. Would recommend coming here.

Partner

6/10

Pleasant

26 Feb 2026

Linda

Hotel overall was good, nicely decorated, great breakfast. My room was disappointing - very small and not very warm. TV didn’t work properly. Apparently room 218 is one of the smaller ones in the hotel. The rooms of others in my party were fine.

8/10

Excellent

19 Feb 2026

Tracey

Spacious and clean room. Good dining experience for dinner and breakfast. Close to beach and pier.
Pool was quite small. Room was too hot and hard to cool down

Family_with_children

10/10

Exceptional

03 Jan 2026

KELLY

Good location. Clean cosy room. Very helpful and friendly staff

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Chris

The stay was great, room was comfortable and all the amenities was great, the breakfast was really good we had a lovely stay

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Daniel

Very good facilities and friendly staff.

Leisure Family

6/10

Pleasant

28 Sep 2025

Emma

The room was 24.4 degrees all night even with the windows open, with them open it meant the room was very loud from people outside. We were at the back of the hotel on 2nd floor and could hear people talking and shouting until 4am! So we didn’t sleep great and the bed wasn’t the comfiest.
The shower was good but not the cleanest.
The lift was slow and tiny we ended up carrying our pram down the stairs.
The pool was nice, the changing area tiny and not good for families though.
The staff all very friendly and super helpful that was the best part of the stay.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

David

Great

Great

8/10

Excellent

12 Aug 2025

Palbinder

Good Bournemouth Hotel with pool

The hotel is nice, location is brilliant, car park is very good, brekkie was decent. The only thing I’d say is that the rooms are slightly dated. Don’t expect a new Hilton/marriott type of room. The room was decent enough for 3 people, I’d just say the decor is a little dated but fine for 2 nights. The best thing about the hotel is the pool and access to the outside area if you want a drink and the location!

Friends_and_family Family

2/10

Poor

21 Jul 2025

Nick

As a seasoned hotel critic, my recent stay at this hotel presented a stark contrast between enticing online imagery and the uncomfortable reality. While the pictures promised a refreshing escape, the experience was far from it.
The supposed \"swimming pool\" was, in truth, rather a small pond, barely offering more than a dip, certainly not suitable for a proper swim or leisurely relaxation. This significant discrepancy was immediately disappointing.
However, the most pressing issue, especially given the recent sweltering temperatures over 30 degrees, was the complete absence of air conditioning. The lone fan provided served only to circulate the heat, transforming the room into an oven-like environment that made rest impossible. For a hotel positioning itself as a comfortable retreat, this oversight is frankly unacceptable.
On a positive note, I must commend the staff, who were very friendly and did their best under challenging circumstances. Their cordiality was a welcome touch amidst the discomfort.
Regrettably, despite its coastal marketing, the hotel offered no sea views either, further diminishing its allure. When combined with the expensive price point, the overall value proposition becomes severely questionable.
In conclusion, while the staff's efforts were appreciated, the fundamental lack of essential amenities like a proper pool and air conditioning, coupled with misleading representations and a steep price, makes it difficult to recommend .

Leisure Partner

8/10

Excellent

20 Jul 2025

Nehsa

Lovely family weekend away

Lovely hotel with great friendly staff (in the bar and restaurant especially!) think it’s so good when they provide so many games and things to do including bingo night which was a lot of fun! Breakfast was fantastic and rooms lovely. Only issue we had was it’s really noisy outside with cars constantly passing horning and revving and the velux windows don’t shut! Otherwise the hotel itself is really quiet. Thanks for a great stay!

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Naveen

Initial room offered had not been cleaned from the previous guests. But manager offered an alternative room quickly which included a room upgrade. Cleaning lady came to update the bed arrangement in this new room and entered the room without knocking. Not the best housekeeping experience. Apart from this, hotel location is great and staff in the bar and reception were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Gillian

They don’t tell you until you go down to reception to ask why no hot water, that you have to run the tap / shower for at least 10 minutes. Considering the eco efforts made by the hotel this seems crazy.
Receptionist was not very helpful when asked where the car park was so we had to find it ourselves and when we finally arrived to check-in she did not acknowledge us for several minutes while “working on the computer”. Quite rude.
Breakfast was disappointing. We arrived shortly after it opened expecting a lovely freshly cooked breakfast as promised. We had watery scrambled egg, rock hard sausage and greasy hash brown.
Huge queue for toaster & coffee needs to be solved.

Partner

10/10

Exceptional

09 May 2025

Rebecca

I loved it great hotel the swimming pool is lovely and beach is very close would drfinetly use this hotel again

Self

6/10

Pleasant

17 Apr 2025

Edward

Bar area of the property is modern looking and bright. Blonde member of staff in there was very friendly. Breakfast was good, plenty of staff.
Nice to have a swimming pool, although not very warm for such a small indoor pool.
Requested a travel cot, phoned to check this request had been received which it had but still didn’t have one in the room on arrival. Then provided one unopened, with double bed sized sheets to use with it.
The family room is position awfully - up a lift which barely fits a pram and person inside, and then down some stairs, so not ideal at all for families with prams. There is also no bath, again not great for young children, although this is something we probably missed on the room description.
You’re directed to the room through a door off the lobby which requires a fob to open, but there is another entrance to the rooms the other side of the reception which is open to the public, so security in that sense isn’t too great.
As others have mentioned, you have to pay for parking which runs until midday on checkout, and you can pay for extra if you wish to stay until the afternoon.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2025

Rose-Anne

Great service, lovely breakfast and dining options which we used. Also the bonus of a swimming pool and games room. Will definitely return!

Leisure Family_with_children

6/10

Pleasant

15 Apr 2025

Carissa

It was located close to the tub and lots of shops. But it is away from many attractions. The hotel seems to be going through Reno’s and I can see that the room I had was in needed an update. It was pretty quiet, except you can hear people above and water flushing. Not terrible for a budget friendly option.

Self

10/10

Exceptional

15 Apr 2025

John

A quiet respectable hotel a few minutes from town shopping, restaurants, entertainment and Seaside.
Lovely bar and restaurant area with efficient friendly staff.

Leisure Partner

8/10

Excellent

30 Mar 2025

Kathryn

Great place to stay

Really liked the hotel and location. Will be going back later in the year. Only criticism was the pool not being open in the morning. Otherwise great hotel with lovely staff!
Shame the town is becoming rundown, the low lighting in the shopping area at night made us want to get back to the hotel asap.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2025

Ekaterina

We stayed in march with a 15 month old baby. Room was very good, we had one bed next to the wall, so baby was safe not to fall out. Excellent location of the hotel, quiet nights, good food choices for the dinner (steak and burger were especially delicious), also it was quiet during dinner times at both bar and restaurant areas. Water in the main swimming pool was too cold for the baby to go in, but we enjoyed jacuzzi bath. Also our baby had fun watching us play table tennis, American pool and table football. The only downside to mention is our room seemed a bit humid, probably due to some proximity to the sauna. We stayed 5 nights and interacted with different staff members, everyone were extremely polite, friendly and very helpful. Overall it was a very pleasant, relaxing stay, that we enjoyed.

Leisure Family

10/10

Exceptional

24 Mar 2025

LORNA

Would definitely return here in the future.

Leisure Family

6/10

Pleasant

22 Feb 2025

Emily

Okay stay

Hotel was clean and comfortable, staff were friendly. Breakfast was average and had to pay £10 per night car park charge which we did not know about prior to booking. Spa was nice but there was a really loud noise which stopped it being relaxing

Partner

10/10

Exceptional

15 Feb 2025

Navid

Perfect package

Perfect location, just a short walk from the beach and town centre. The staff are very friendly and welcoming, making the stay enjoyable. Rooms are clean, comfortable, and well equipped, with great amenities like an indoor pool. The breakfast was good, the overall experience is excellen.

Partner

10/10

Exceptional

10 Feb 2025

David

Good location, well maintained with good breakfast options including gluten free bread

Leisure Partner

10/10

Exceptional

12 Jan 2025

Lorna

Great stay, friendly, helpful staff

Great stay. We had a family room. The hotel staff were friendly and very helpful. The kids loved the bunk beds and use of the pool. Breakfast was excellent. We'd stay again

Friends_and_family Family

6/10

Pleasant

05 Jan 2025

N K

Would not recommend

Good location, friendly staff, and nice pool, hottub and sauna - although there were no lockers in the spa area. Cleanliness and condition of rooms were not great however. First room I checked into stunk of smoke so I asked for a swap, the second room was boiling hot but there was no ability to change Aircon/heating preferences. So I had to check in to a third room in the end - not ideal after traveling all day and wanting to put your feet up and relax! I was on the third floor and the only available lift in the entire hotel is the slowest I've ever encountered. And I mean ever, in my life. It was faster to walk up 3 stories, but when you have luggage or heading to spa on the bottom floor, you have no choice. Will not choose this hotel again.

Self

8/10

Excellent

21 Dec 2024

Mike

Nice Hotel

Nice hotel. Smaller than I expected. Convenient to walk to shops (and Christmas Market) and the main pier. Would stay again.

Partner

8/10

Excellent

07 Dec 2024

Bianca

Very handy for beach and town centre. Shops and restaurants nearby. Helpful staff.

10/10

Exceptional

17 Nov 2024

Stephen

Great friendly hotel

We stayed for a Graduation which was opposite hotel so very convenient. Chargeable car park at rear of hotel was handy.
Great fresh cooked to order breakfast.
We didn’t eat in the restaurant in evenings but did have a drink in the bar that was nice stylish decorated.
Good choice hotel that’s a short walk into town (although a hill to walk up on way back). Nice rooms . Would stay again infact it’s our second stay here.

Friends_and_family Family

10/10

Exceptional

13 Nov 2024

Josh

Highly recommend

I was upgraded upon arrival, great!

Lovely staff, nice clean room

Half the price of he nearest Holiday Inn and Premier Inn.

Perfect location 👏

Business

8/10

Excellent

03 Nov 2024

Peter

Very comfortable and clean.

Friends_and_family Family

10/10

Exceptional

29 Sep 2024

Alannah

Leisure Family

10/10

Exceptional

04 Sep 2024

Haris

Room was very nicely decorated. Everything was clean other than the toilet. The shower pressure was weak. Other than that, I really can't fault this hotel. I would stay here again happily.

Leisure Family

10/10

Exceptional

30 Aug 2024

Roger

Breakfast

Breakfast was superb best one that we have had in any hotel that we have stayed at

Partner

6/10

Pleasant

26 Aug 2024

Ana

Only good thing is the location of the hotel ! Walking distance to the beach and town centre !

Leisure Family_with_children

10/10

Exceptional

22 Aug 2024

Smita

The room we initially had was on the smaller side considering how much we paid for the room and there were two adults and a toddler. It also was really hot with a broken AC unit. We tried to get through the first night but unfortunately all of us struggled to sleep. The next morning we spoke to the lady on the reception who was kind enough to offer us an alternative room on a higher level, the room was a lot more spacious and had a sea view. Besides the issues with the room, the hotel itself is lovely, perfectly located with super friendly staff and alternative leisure activities if you don’t fancy the sea side. Sita working at the bar was amazing with our three year old and the food was faultless. Would definitely book again.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2024

Richard

We liked hotel collingwood, Bournemouth

Lovely clean friendly hotel. Very near to the beach. 5 min walk. Welcoming bar, pool, games room and restaurant for meals/ snacks all day and early evening. Private Car parking at £10 daily. Room serviced daily. Do not come if you dont like dogs! Dogs are welcomed in some of the rooms and certain hotel areas.

Friends_and_family Family

8/10

Excellent

14 Aug 2024

Michael

Nice hotel with good facilities. Staff were friendly and helpful

Leisure Family_with_children

10/10

Exceptional

29 Jul 2024

Verified traveler

Staycation

We had a wonderful stay and especially enjoyed the pool facilities. We will definitely be back soon!

Partner

2/10

Poor

22 Jul 2024

Thomas

No loyalty or value

I've stayed 6 or 7 times at this hotel this year alone but loyalty counts for naught. I was given a room the size of a closet that had a faulty air conditioner, no shower curtain to speak of and a television that turned itself on at about 7.30 every morning. Paid over £100 a night without breakfast or parking. Saw a receptionist when I left who I know from before and was told they could've changed the room but the manager the day before said they were full - lying toerag me thinks.

Friends_and_family Family

10/10

Exceptional

21 Jul 2024

Ryan

Room was excellent and clean, great facilities, well decorated, and nice breakfast. Service was friendly and helpful. Would stay again.

Leisure Partner

8/10

Excellent

04 Jun 2024

Carol

Good family friendly hotel close to all amenities and beach. Great indoor swimming pool

Leisure Family

6/10

Pleasant

03 Jun 2024

Verified traveler

The room was good, the only problem is the kid's bed are terrible, it was not even and uncomfortable to use.
View was good from room to the sea.

Friends_and_family Family

8/10

Excellent

29 May 2024

Alison

Lovely hotel

The only issue I had was the walls are so thin I could hear the man and woman in the next room talking very loudly. Also they kept banging the doors. This led to a bad nights sleep.

Self

10/10

Exceptional

21 May 2024

Tracy

No need to try any other hotels in Bournemouth

This was my 5th business trip to Bournemouth and the best hotel I've stayed in.I will definitely stay here again.

Business

8/10

Excellent

13 May 2024

Hollie

BIC Visit

The car park was very busy, we struggled to get a space but, location ws great and room comfortable.

Partner

8/10

Excellent

16 Apr 2024

Rakesh

Enjoyed my stay at this hotel. There 4 concerns of why I wouldn’t stay here again.
1. The hill to walk up the hotel is very steep and push a pram up it was painful.
2. The rooms don’t have A/C and get really warm, I can’t imagine what it would be like in the summer time.
3. The hotel only has one lift, the door opens and closes very slow and if the hotel is busy you have to wait ages for it. The lift is very small so very hard to get a pram and two people inside let alone a suitcase too.
4. In the morning blue sacks of fresh linen is left in the corridor so you can’t push a pram through it so I had to move them myself.

The positives

The staff are so polite and professional.
The hotel is clean and food was nice.
Breakfast is very nice and by far beats anything from a chain hotel.
Room size was big and adequate as advertised

Points to think about:
We were given a room at the front of the property and the road outside and people loitering outside was noisy and disturbed our baby sleeping. Families with young babies or toddlers should be given a room at the back of the property so it’s quiet.
The continental breakfast area is situated by the door that waiters use to take in dirty dishes and take orders to the kitchen. This area became very congested at times with guests waiting for their toast or getting a drink. It may be advised to move it to the wall opposite to not interfere with the waiters/waitress trying to do their job. Overall it was ok.

Leisure Family_with_children

8/10

Excellent

09 Apr 2024

Zoe

We had a really nice stay.
The only reason I haven’t rated as 5* was due to the fact that the beds and pillows (in our room at least) were really hard and not particularly comfortable. We didn’t sleep particularly well and woke with sore necks and backs.
Other than that we had a nice 2night stay.

Leisure Family_with_children

8/10

Excellent

02 Apr 2024

Chelsea

Was a lovely stay. I can imagine if it would have been a busier time then it probably would been noisy and a bit crowded due to space and walls being thin but as it wasn’t, it was a comfortable stay! Staff super helpful! Would return.

Leisure Family_with_children

10/10

Exceptional

31 Mar 2024

Vindra

It is a very clean and beautifully decorated hotel close eto the sea .Food was lovely and reasonably priced

Leisure Family

8/10

Excellent

10 Mar 2024

Verified traveler

Very pleasant

Very pleasant stay, room was a decent size, clean and comfortable. Pool was small but perfect for our needs.

Friends_and_family Family

8/10

Excellent

04 Mar 2024

Christopher

Warm and comfortable stay. Some outside noise, but that was minimal. Lovely breakfast included.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2024

Sallie

Our stay was very nice although very short, the pool was lovely, small and I don't think I woud have liked it if there had been more than the other couple there but luckily there wasn't anyone else. The breakfast was lovely and lots of choise. The only thing I was not happy about was having to pay for parking - my mistake when I asked for parking when I booked it, I assumed parking avalible meant it was free on site - it's not, it's £12.50 for and underground parking area at the back of the hotel which is quite creepy at night for 2 women to be getting there bags out of and trying to find the way into the back entrance of the hotel. Also don't open your boot - it will hit the concrete roof.

Leisure Family

8/10

Excellent

21 Feb 2024

Samantha

Lovely hotel; friendly staff, lovely decor. Very hot in the rooms even with the radiator turned off, windows open and fan on. Better than being cold in February though certainly and not a deal breaker! Would book again.

Friends_and_family Family

6/10

Pleasant

12 Feb 2024

Debbie

Decor in the reception area, bar and restaurant are very decadent which makes a very nice space and atmosphere, along with the outside seating areas reminded me of abroad holiday hotels. Breakfast was very good.

Disappointments: -

No warm welcome on arrival and check-in. Surprised that you had to book a time for breakfast & would have liked information on arrival eg. have to request the sauna to be switched on, as well as receiving the leaflet with the key.

Very shocked to find extremely stained pillows with no protectors - There was no apology or conversation from the Hotel Manager when he delivered new pillows to our room - Only one of the new pillows was unstained.

Leisure facility - No lockers to keep belongings forcing guests to take them into the pool area - No proper seating only a small bench provided, which was being used by guests to keep their belongings. No accessible drinking water (should be a must with a sauna), no clock & beach balls etc & jumping in should not be allowed.

Overall stay was pleasant but not relaxing as we had hoped.

Leisure Partner

10/10

Exceptional

09 Feb 2024

Allison

Excellent value for money. Very good breakfast.

Partner

8/10

Excellent

03 Jan 2024

Simon

Pleasant stay

Hotel had a good location and was done up nicely for Christmas. Room great but did not have a safe.

Friends_and_family Family

10/10

Exceptional

21 Dec 2023

Lovely hotel especially for families. Great facilities and very friendly staff

Friends_and_family Family

10/10

Exceptional

18 Dec 2023

Margaret

Staff were so friendly, all areas of the hotel were clean and the pool was lovely, no negatives at all.

Leisure Friends

8/10

Excellent

11 Dec 2023

Thomas

Lovely hotel with good facilities and in good area

Hotel is clean and well kept. Nice to have a pool and jacuzzi on site which were free to use. Only let down was room was so incredibly warm. Even with the air con on. Couldn't leave window open as was too noisy to sleep. Made for uncomfortable sleep. Also, while breakfast was nice the \"full\" English wasn't full. A quarter of a tomato, one slice of bacon and a small slice of black pudding was a bit disappointing. Well cooked though and nice dining area with good service. Quick and easy check in and great service, and very clean.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2023

Zoe

We think we have found our family regular place to visit!
We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv!

Our room was beautifully decorated and a lovely modern bathroom.

They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart!

And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine!

The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family.

I get the impression that there is a lot of love and attention that goes into running this hotel.

Anything we asked for was no trouble.

Parking is very easy you pay £12 a day but it’s so easy and lots of spaces.

The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything.

We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!

Leisure Family_with_children

6/10

Pleasant

25 Nov 2023

Gregory

We stayed two nights Sat and Sunday, Saturday night was loud (must have had a party on) we could hear thumping from what was probably the music and the guests were shouting and slamming the doors regularly till about 01:00.
In our room we could hear a either a extractor fan or a air con unit all night (not constantly but regularly)
The Sunday morning breakfast was very busy but the staff were fantastic and the food was well cooked and tasty, unfortunately Mondays breakfast wasn’t the black pudding and the hash brown was rock hard and overcooked but the rest of the breakfast was good. My partner had the pancakes which said came with bacon but it didn’t and we didn’t see anyone till we had eaten our food.
The property is close to the seafront and close to the town centre (on top of a steep hill)
Woulds’t say it was a”signature” collection hotel as a few things were needed, most hotels we’ve visited have a pen and paper or tissues n the room this didn't.
Found a fake fingernail in one of the draws, the walls and carpet in room had a few stains. The double glazing wasn’t the best could hear the banging of the bins from the kitchen in the evening. Didn’t get time to use the pool area so can’t comment on that.
Probably wouldn’t stay here again if was in the area lots of other hotels in the area.

Leisure Partner

10/10

Exceptional

19 Nov 2023

Amy

Fantastic room and very clean and tidy! Breakfast lovely and staff friendly. Thank you!!

Leisure Partner

10/10

Exceptional

16 Nov 2023

hayley

Lovely stay, only for one night but everything we needed!

Friends_and_family Family

6/10

Pleasant

05 Nov 2023

Nikesh

Not clean, carpets dirty

8/10

Excellent

04 Nov 2023

Marisa

We enjoyed a clean room, nice health suite, brand new bathroom, laminate flooring instead of carpet. A musty smell pervaded the room the whole time even with open windows. Charges for breakfast are unreasonable and unjustifiable, we went elsewhere for breakfast.

Leisure Pet

10/10

Exceptional

25 Oct 2023

Kirsty

Excellent stay!

We had a great stay. The hotel is lovely; nicely decorated, excellent facilities, very convenient, great food and friendly staff. What more could you ask for!

Friends_and_family Family

8/10

Excellent

14 Oct 2023

Anthony

Very enjoyable stay

Very nice stay. Staff and decor excellent.

The bedroom and bathroom were very hot but a fan was supplied for the bedroom. We found the pillows a bit hard and would have liked a shelf over the sink and glasses for toothbrushes but otherwise all very good.

Partner

4/10

Poor

05 Oct 2023

Deborah

The room was fine but extremely noisy outside on the street, so neither of us slept well.

Partner

10/10

Exceptional

03 Oct 2023

Eric

Restaurant & bar area are gorgeous!
Room/bathroom could do with updating but we’re clean.

Partner

6/10

Pleasant

11 Sep 2023

Verified traveler

Good value but needs some fixes

Friendly and efficient reception personnel.
Tv in the room was not working and also bedside switch. Not the hotel’s fault but found a live huge spider near the door in the room. The elevator had the slowest door closing I have ever encountered. Free parking is good and very close to the bars and pier.

Self

4/10

Poor

11 Sep 2023

Sean

Not staying ever again. Our bathroom was full of mould, reported it, and was told they are fully booked and can’t move us and no one had reported it before and that was it

Partner

8/10

Excellent

08 Sep 2023

Rupal

Good hotel close to the beach, need to upgrade to getting air conditioning for hot weather, it was really difficult to sleep as it was too hot

Leisure Partner

10/10

Exceptional

03 Sep 2023

Tracy

Great location lovely clean hotel

Leisure Partner

10/10

Exceptional

02 Sep 2023

Craig

Very nice and good value

Leisure Partner

6/10

Pleasant

23 Aug 2023

Ben

Friendly hotel with good amenities

Nice staff and good food in restaurant, our family room was decent but on the main road and very loud. In the room there was no safe and the bed was on its last legs and shower was very weak.

Friends_and_family Family

8/10

Excellent

21 Aug 2023

Wes

Beds were very comfortable and had a quiet room.
Would be nice if the windows could open a bit more for some air flow, a bit warm and stuffy. Pool, Jacuzzi and Sauna all very nice. Family friendly. Only issue was towel hanger in bathroom fell off when put a small towel on it, and a light was out in the desk lamp overhead. Everything else was as advertised.

Leisure Family

6/10

Pleasant

18 Aug 2023

Tracey

Good location, very good breakfast, most of staff very friendly and helpful, lovely decor and clean. Negatives: very small pool and could do with updating. A big negative for us was the room (111) very very hot and humid, had to prop door open to try and get some air flow. A real shame as everything else was lovely but the main function of a hotel is a bed to sleep and the heat made this impossible. It was only 20 degrees outside so not that hot weather wise. Had it not been for this issue, we would have given it 4 or 4.5 stars but it really did impact our stay.

Leisure Family

10/10

Exceptional

16 Jul 2023

Elizabeth

Could not fault this hotel, the best I stayed in, in Bournemouth. Everyone and the staff were faultless
Thank you for a lovely stay

Friends_and_family Family

8/10

Excellent

26 Jun 2023

Hayley

Our stay was quite good - we started with a warm room but found a large fan in the wardrobe which helped. We then couldn't turn the heated towel rail off in the bathroom which made it unbearable as the temps were 26-28 outside. Someone came in and turned it off the next day and it was much more comfortable in the room. Our last night was a noisy one - one of the residents decided to congregate with his mates in the car park behind our room on their e-scooters, plus car stereos blaring at gone 11 (we had a little one sleeping) ... which took a while for the hotel to resolve, but we got there in the end. Otherwise, lovely room, great location and would go back.

Leisure Family_with_children

4/10

Poor

22 Jun 2023

Elisa

In the first room we had it , we couldn’t use the shower because missed the hot water… the second room it was nice and big but during the night we felt very hot because there’s no air conditioning. The lift it doesn’t work as it should , it was very slow and was struggling to open and close the door. I wouldn’t recommend this hotel at all…

Leisure Partner

10/10

Exceptional

15 May 2023

Ashley

Excellent hotel, pool was perfect for our little one. Hotel is near the beach and just out of the way from the busy areas. Nice restaurants close by without going into the town centre

Leisure Family

10/10

Exceptional

13 May 2023

Mac

Great stay...avoid the car park cost!

Lovely quiet room, beautiful breakfast....only downpoint that it's own car park was on the steep side of cost being a resident. NCP round the corner would have been cheaper for 24hrs. I would stay again but sure I could find the parking free close by.

Business

10/10

Exceptional

10 May 2023

Louise

Excellent

Everything about it was lovely comfy warm room , nice decor , good pool , good service lively reasonably priced food . Couldnt fault anything

Self

10/10

Exceptional

09 May 2023

Chris

Lovely hotel, staff were friendly. Bar and restaurant area was really nice and comfortable. Pool, jacuzzi and sauna was nice as well. Location was superb, it's a few minutes away from the pier and beach and about 10 minutes into the main shopping area.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Callie

Swimming pool was superb!
The bed was the SO COMFY! The pillows, duvet & mattress was amazing!
Tea and coffee facilities in room was lovely.
Nice bedroom interior
Staff were lovely, welcoming and very friendly

Leisure Friends

8/10

Excellent

17 Apr 2023

Victoria

Lovely hotel, the staff were fantastic, all the team we spoke to were great, everyone from the team at breakfast to the maintenance man to the bedroom cleaners were so friendly and helpful. The room was clean and tidy and comfortable to stay.
Only one small thing that let it down was a beeping alarm was going off all night, when reported it to the reception it still wasn't sorted

Leisure Family_with_children

10/10

Exceptional

17 Apr 2023

Sonal

A lovely hotel and staff are very friendly and helpful. The property is old so you do here the pipes making noise in the night and also our room was on the main road side so could hear cars throughout the night. We had bunk beds for the kids which they loved. Overall a nice hotel and would stay again but maybe have a different room. Swimming pool is basic but the kids loved it as we had it to ourselves most of the time. There is also a jacuzzi and sauna room. Short walk to the beach.

Leisure Family

4/10

Poor

15 Apr 2023

Sarah

Property is just ok. Rooms are tiny, water pressure non existent, swimming pool small and hot tub dirty. OK as a drop and go base but relatively expensive for what you get. Breakfast was good.

Leisure Family

8/10

Excellent

09 Apr 2023

Verified traveler

Nice sunny stay

Nice room, good shower, average bed, good breakfast made to order. Staff very friendly, very good location. Nicer than the surrounding hotels by the looks of it. Pool is small but our daughter loved it.

Worth noting that although there is a (small) lift, some room are still up/down a few stairs.

We had a lovely couple of days staying here.

Friends_and_family Family

8/10

Excellent

18 Feb 2023

Emma

Great two night stay with the family.

Friends_and_family Family

10/10

Exceptional

15 Feb 2023

Audrey

Fabulous hotel in a fabulous location!

The hotel was beautifully presented and very clean. The rooms were tastefully decorated and the beds very comfortable. The only let down was the efficiency and attentiveness of the staff. The bar service was very slow and we waited almost an hour for our menus/drinks when we ate in the restaurant (despite having made an advance reservation). However we were not in a rush and so it didnt ruin our evening. The reception was straight and efficient but lacked that warm welcome perhap you come to expect. But all that being said it is a fabulous hotel in a fabulous location and we look forward to our next visit.

Friends_and_family Family

4/10

Poor

27 Jan 2023

David

car got broken in to in there car park

stayed for one night the room was very small and I parked my car in there underground car park which was dimly lit and it got broken in to and the hotel had no cctv coverage of it so I won't stay here again , only plus lady on reception in the morning was very helpful . if you stay here park above ground

Business

4/10

Poor

08 Jan 2023

Russell

Having chosen this hotel because it had a pool, i was annoyed to learn on arrival that it was closed (as was the fitness room, bar and restaurant). I was given no advance warning of this or the wider refurbishment going on ahead of arrival and would have cancelled my booking if i had. Barriers blocking fire exit staircases was not a good look either. Reception staff apologetic but unwilling to offer any recompense. I won't be staying with Best Western again.

Leisure Self

10/10

Exceptional

29 Dec 2022

Rob

Great stay at the Collingwood. The pool and the game room are fantastic for the children. Friendly staff.

Leisure Family

10/10

Exceptional

23 Dec 2022

Verified traveler

Lovely stay

The receptionist was absolutely wonderful. She was so friendly and helpful.
In fact all staff we encountered were friendly and helpful
Cannot rate enough.
Xmas dec was beautiful too

Partner

10/10

Exceptional

17 Dec 2022

ANN

Just stayed one night as went to a concert at BIC. Good location for BIC and bars and restaurants very nearby. Stayed at Collingwood Hotel many times some years ago, but been updated very tastefully…and the Christmas decorations were beautiful.

Friends_and_family Family

10/10

Exceptional

11 Dec 2022

Mike

We’ve stayed here before and love the location,staff and hotel.
It’s very clean and tidy and rooms are above excellent for the price.
Yes there are other hotels around the area but the Hotel Collingwood is above the rest.

Leisure Partner

10/10

Exceptional

05 Dec 2022

Wendy

Beds where very comfortable, staff nice a friendly food was amazing loved the beautiful Christmas decorations great idea too have other Activities games room swimming pool ( but was cold ) steam room jacuzzi other small sitting rooms and we had a sea view!

Friends_and_family Family