Name: JOIA Aruba By Iberostar
Address: J.e. Irausquin Blvd Eagle Beach, nº 30, Aruba, WWR+4M, AW

10/10

Exceptional

04 Aug 2026

Mireya

Very pretty property. Aruba is great place for vacation.

10/10

Exceptional

02 Aug 2026

Nicole

The hotel was beautiful, the room was very spacious. The food was amazing. Very close to Eagle Beach. We had a great honeymoon here.

10/10

Exceptional

02 Aug 2026

Martha

Maravillosa atenciòn desde la reception hasta lis chicos de la playa en especial , Sheila , Mily y Derry espectacular atencion en todo momento
Tienen un collective de excelencia
Gracias a todos

10/10

Exceptional

01 Aug 2026

MIRILIS M

We loved the hotel overall we had an amazing stay. Very quiet. Relaxing atmosphere.

8/10

Excellent

29 Jul 2026

Manuel

Beautiful property right near Eagle Beach. Perfect destination to relax and unwind.

6/10

Pleasant

26 Jul 2026

Morris

Service not great

10/10

Exceptional

26 Jul 2026

Lara

We had the best stay at JOIA Aruba! The staff was so friendly and genuinely made us feel welcome from day one. The resort was spotless, and you could tell they took great care of everything. We loved having different pools to choose from and so many cabanas to relax in throughout the day. Every restaurant was amazing, and the food never disappointed. Breakfast was one of our favorite parts of the day—the buffet had such a huge selection and everything was delicious. We already can’t wait to come back!

10/10

Exceptional

25 Jul 2026

Maurice Matthew

Best vacation I’ve ever been on! The place was amazing

10/10

Exceptional

24 Jul 2026

Alan J

After traveling to Aruba since 1984 and staying at different Hotels. Everything @ The Iberostar was awesome. Room, Food and property and especially the staff. All aspects of the staff went beyond service. The only part that was less than satisfactory and a complete failure was the Main pool swim up bar service. Four days in a row we would go up from the beach before going up to the room. Day 1 @ this bar we sat 145mins no service. Day 2 @ 130mins. Day 3, roughly 1hour. Day 4, 45 mins. We voiced our concerns after talking with other guests and they all had the same experience. The heavy set bartender was the worst. The older slimmer taller bartender was working his butt off also the slimmer older light color hair woman also working her butt off. We stayed at this property for 7 days but stopped using this pool. We complained to an assistant manager. Seemed nothing happened. 2 days later we saw the manager from Mexico and he lobby and he was extremely nice an apologized for our experience. Graciously himself took care of us while we all were watching the World Cup in the lobby. Still after all this the service didn’t get any better at the main pool so we stopped using it. After talking with several other families that were having the same experience. They also stopped using this pool. We also talked to several other employees and they admitted that we weren’t the only ones complaining about this pool service. All complaints were about the same heavy set bartender. Sec cams pls

10/10

Exceptional

23 Jul 2026

Jeffrey Alan

From start to finish staff was amazing! Room comes stocked with flip flops, beach bag, and umbrella if you need one. I highly recommend including the all inclusive breakfast with your stay- served 7am- 11am. Easy walk to beach where comfortable cushioned chaise lounges and umbrellas are available and included with your stay. Beach has wait staff that come to you. A bracelet that they put on you when you check in gives you access to everything including your room at JOIA. You simply tell them your room number and anything you purchase is charged to your room and paid for at checkout. One of the best and most relaxing vacations we’ve taken.

6/10

Pleasant

22 Jul 2026

James

Hote and staff were fantastic but the bed was not comfortable and the room was not cold enough at night. Food was good but definitely not excellent. I will stay there again when I return to Aruba.

10/10

Exceptional

19 Jul 2026

Irina

Very good

10/10

Exceptional

19 Jul 2026

justin

By far one of the best vacation experiences I have ever had. Me and my wife went for our honeymoon and it was one of the best weeks I have ever had. The staff was awesome in every way. The rooms felt very modern and clean. We did the bed and breakfast option rather than all inclusive because we wanted to explore the food on the island. The breakfast options were great with a wide variety. The property is also located right across the street from eagle beach. It was by far the most beautiful beach I have ever visited. I would highly recommend this location to anyone looking to take a vacation.

Partner

10/10

Exceptional

18 Jul 2026

Wendel

The property was clean and the staff was very friendly and helpful. It was our first time in this resort. We’ll definitely be back

Partner

10/10

Exceptional

18 Jul 2026

YRMA

Muy lindas y cómodas las instalaciones del hotel , buena ubicación y frente a una hermosa playa , había leído que el aire acondicionado en las áreas comunes es fuerte pero no es así lo sentimos normal , lo recomiendo, cuando llame por algunos motivos fuimos atendidos súper rápido y con mucha eficacia. Mis felicitaciones para todo el personal y muchas bendiciones

Partner

10/10

Exceptional

18 Jul 2026

Angelique

We live in the Windy City and yet we were still warned about the wind. The balcony ceiling blocks fell on my head. This could have been a bad injury but by the grace of God it was a mild injury.

Family

10/10

Exceptional

15 Jul 2026

Irina

Overall, we really enjoyed our stay. The hotel is located in a quieter area of Aruba, which we preferred over the much busier Palm Beach. Eagle Beach is beautiful - wide, clean, and one of the highlights of our trip.
The pool area is also excellent and very well maintained. Our room was spacious, comfortable, and cleaned thoroughly every day, with excellent housekeeping service.
There were a few downsides, though. We weren’t a fan of the beach setup. The lounge chairs were placed quite far from the water and very close together. In addition, the front row was usually “reserved” very early in the morning by guests leaving towels on the chairs. Another inconvenience was that the beach chairs were removed after 4 p.m., so it wasn’t possible to comfortably enjoy the beach in the late afternoon.

A couple of practical things to know before you arrive: there is no ATM at the hotel, so it’s a good idea to bring enough cash. Our room also didn’t have a minibar.

The breakfast was the best meal of the day, with a good selection of food. However, we were surprised that only regular black coffee was included. Cappuccinos, lattes, and other specialty coffee drinks came at an additional charge, and this wasn’t clearly communicated in advance.

Overall, despite a few minor inconveniences, we had a wonderful stay.

Partner

10/10

Exceptional

11 Jul 2026

ASHLEY

Everyone was nice, friendly, helpful! All the waiters, conceirge, drivers; all asked about our stay and had an nice temperament. We went during the week, so the beach and pool area had available chairs and towels. The room and resort was always clean. We tried all the restaurants. At times the service was slightly slower service that we may be accustomed to, but that is to be expected depending on the time of day, amount of customers, staffing and so forth. It would not deter me and I would definitely go back and stay again. I would get a rental this time to explore more of the island!

Friends

6/10

Pleasant

10 Jul 2026

Mark

The property and beach were gorgeous, room was nice and clean. The food was good compared to other all-inclusive properties.

However, maintenance seemed to be an issue. The air conditioning was shut off from 10am-5pm one of the days during our visit, and there was noisy maintenance work of some kind done on the roof at 5:00am every single day. No one answered calls to the front desk during this time, and no accommodations or explanation from staff when told beyond “our apologies”. The spa facilities were nice, but the massage and amenities were not great - not worth the cost compared to similar properties we’ve stayed. Would only recommend this property to groups/families looking for a slightly lower rate, not planning to use the spa, and not planning to go off property for meals (food/drinks are only affordable with the all inclusive package).

Partner

10/10

Exceptional

07 Jul 2026

Kristen

Amazing, I would love to come back to Aruba just to stay at this hotel again. Friendly staff.

Partner

10/10

Exceptional

07 Jul 2026

Richard

The property is beautiful and very well maintained, both in the public areas and our room. As many people note, the service can be particularly slow at times, but overall the service was great. We were on the all-inclusive package, and my wife and I both enjoyed the food at all the restaurants. The quality was very high, with a good variety including meats (steak and lamb chops), fish, and vegetarian options. There is no nightlife to speak of on the property, so we went off site. Bartenders were great, especially at the swim up bar. Overall we were very satisfied, will stay there when we return to Aruba, and highly recommend Joia.

Partner

10/10

Exceptional

07 Jul 2026

Lizdan

Is a nice place and great location

Partner

10/10

Exceptional

06 Jul 2026

Juliana Sue

⭐⭐⭐⭐⭐

We had an amazing experience at JOIA Iberostar Aruba! From the moment we arrived, the service was exceptional—every staff member was warm, attentive, and genuinely committed to making our stay unforgettable.

The resort is beautiful, with modern, luxurious accommodations, spotless facilities, and stunning views. The food exceeded our expectations, offering a great variety of fresh, high-quality options, and every meal felt like a special experience. The pools and beach were pristine, creating the perfect setting to relax and unwind.

What truly made this stay stand out was the attention to detail and the consistently friendly atmosphere throughout the resort. Whether you're looking for a romantic getaway or simply a luxurious escape, JOIA Iberostar Aruba delivers on every level.

We can't wait to come back and would highly recommend it to anyone visiting Aruba!

Partner

10/10

Exceptional

04 Jul 2026

William

All areas were clean and well maintained. Resort at this time is fairly new. Staff were great throughout the resort.

Family_with_children

10/10

Exceptional

01 Jul 2026

Monica

Beautiful everything
Lovely place and staff
I had one night there and i did everything i wanted there
Breakfast is amazing
WiFi is good
Food in Marea was amazing for dinner with a live singer

Self

8/10

Excellent

01 Jul 2026

Fabian

Very good, new hotel. Best food ever. Bad:
-Water is not included in all incl package, only tap water
-no service at the beach
-service at the pool not comfortable, no qr code to order right at the seats for example
-no self service stations for all incl (fridges to take out beer for example)

Partner

10/10

Exceptional

29 Jun 2026

Sabiya

Staff were phenomenal, very clean resort. Would stay there again.

Self

10/10

Exceptional

26 Jun 2026

Vinicius

Amazing stay! All impressively good.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Javier

Grate hotel. Like new. Friendly staff. Good location near to the beach. Fancy restaurants. Close to the capital.

Family

10/10

Exceptional

21 Jun 2026

Matthew

Amazing rooms, great location, and better service

Family

10/10

Exceptional

18 Jun 2026

ramon

Tifonok

Family

10/10

Exceptional

16 Jun 2026

Scott

We would 100% recommend staying at this resort. The service was amazing, restaurants and food options very good, and although the beach is across the street which we were nervous about, it wasn’t an issue at all - we didn’t even think about it once we were on property.

Partner

8/10

Excellent

12 Jun 2026

Laverne

Check-in was not smooth. The room was not ready and then when they said it was ready it was not the room I reserved with 2 queen beds. Instead they offered an “upgrade” with a king bed and a roll away bed and $200, because they were oversold. However, I was with my husband and 2 teenage children. I was disappointed and refused the “offer.” They did what they could to rectify it by literally moving a queen bed into the room where we were staying. It worked out. At the end everyone had a proper bed to sleep on and it was satisfactory.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Megan

Hands down the best resort I’ve been too! Can’t wait to go back!

Partner

6/10

Pleasant

09 Jun 2026

Michelle

Leaking ceiling, pieces of ceiling was falling due to the heavily present leak, half the outlets don’t work, housekeeping comes at odd hours or doesn’t come at all, pools were freezing
Otherwise beautiful rooms and hotel. The three restaurants are wonderful and Camilla at Zima Rooftop is spectacular. Breakfast buffet was great, totally worth to get the breakfast included. Room service food is not good.

6/10

Pleasant

04 Jun 2026

Neeka

This is a beautiful hotel. The staff were very friendly and professional however the food is not good. I do not recommend the all inclusive at all bc it’s not worth it for the money when you can get better food locally.

Partner

10/10

Exceptional

04 Jun 2026

Scott

This was our second time visiting JOIA and it was an excellent stay like the first time, which is why we returned. We had a minor inconvenience on our third day but one of the managers Mariana went above and beyond to rectify the situation. We were truly appreciative and thankful for the level of service she provided.

Partner

10/10

Exceptional

03 Jun 2026

Bobbie

The property was very Magical to me my experience was absolutely amazing 👏

Friends

10/10

Exceptional

02 Jun 2026

Djamila

I cannot rave about this 5 stars hotel enough!! From the attentive staff, all the amenities. It’s just so spectacular. Right across beautiful Eagle beach where you can watch the sunset or from your room if you have the ocean view. The rooftop pool is amazing. The breakfast buffet is to die for! Everything was amazing, but the service was the highlight of my stay! Also the vallet was so convenient since I had a car rental. It was no hassle, they’d grab my car anytime I needed it and took care of the parking when I got back. This is the best hotel In Aruba! They go above and beyond!

Self

6/10

Pleasant

01 Jun 2026

Erika

We enjoyed our stay at JOIA Aruba. The resort was beautiful, clean, and relaxing. We appreciated the room upgrade to a pool-view room, early check-in, and the friendly staff.

Our main issue was communication. We were not informed at check-in that certain pool areas were reserved for members only. We spent time there on our first day and were told the next day that we could not use that area. We understand some information may have been covered during the welcome presentation, which we chose not to attend after a long travel day, but important information like pool access should be communicated separately.

The advertised \"$600 VIP hotel credit\" through Expedia was also confusing. It turned out to be discounts tied to minimum spending requirements, such as $25 off a $250 purchase, rather than a straightforward hotel credit. The concierge was initially unfamiliar with the benefit, which added to the confusion.

We were also disappointed that the pool bar was still under construction and that this was not communicated before arrival. Overall, we enjoyed the property, but clearer communication about amenities, member-only areas, and promotional benefits would have made the experience much better.

Partner

6/10

Pleasant

01 Jun 2026

Kishan

It’s for old people. Nothing to do for a young crowd. Resort was great but it was like we were the only ones there. No activities but if you want to go relax and do nothing this is the spot. Clean , friendly , great food. But nothing to do in the resort

10/10

Exceptional

28 May 2026

Dina

Absolutely amazing resort! Highly highly recommended!

10/10

Exceptional

26 May 2026

Samuel

Amazing staff. Amazing service. Get the breakfast package. Modern hotel with amazing views. Location is 10 minute drive from everything so renting a car is recommended. Located on the best peaceful beach. Would come here again.

Partner

10/10

Exceptional

25 May 2026

Christine

Lovely

Self

10/10

Exceptional

24 May 2026

Kristin

Friendly staff, beautiful property and amazing food . Bed was comfortable and shower was amazing

Partner

6/10

Pleasant

24 May 2026

Nicole

Hello,

I recently stayed at JOIA Aruba and wanted to provide some honest feedback regarding my experience.

First, there were some things I enjoyed about the property. The resort is visually beautiful, the beach area is lovely, and several staff members were warm and welcoming throughout my stay.

However, I left feeling that the experience did not fully meet the luxury standard I expected based on the branding, pricing, and marketing of the resort.

One of the biggest concerns was that portions of the property still appeared unfinished or under construction. This affected the overall atmosphere of the pool areas tremendously .
In addition, there were several areas where the service and overall execution felt more comparable to a 3.5- 4-star resort rather than a true high-end luxury experience. Services around the pool area were very sparse and my party had to go find staff to order food and drinks.

Third, there simply are not enough chairs and umbrellas available on the dedicated beach area. I ATTEMPTED to go to the beach each day of my stay and each time my party,myself and a guest were told there were no available seats or umbrellas. Each time we had to wait 40mins to 2hours before we could access chairs. Why so many rooms and only about 50-60 chairs

As someone who travels frequently (Joia rose hall Jamaica march 2026) and values hospitality, and attention to detail, I wanted to express my concerns. the property has tons of potential but lacked true 5 star quality.

Friends

10/10

Exceptional

17 May 2026

Lauren

Great restaurants, beautiful pools and beach

Family

8/10

Excellent

15 May 2026

Cezary

Everything was ok, fresh and tasty breakfast.

10/10

Exceptional

15 May 2026

yarelis

Necesitan más diversión no hacen actividades

10/10

Exceptional

08 May 2026

John

Highly highly recommend the staff is nothing short of amazing

Partner

10/10

Exceptional

07 May 2026

Hope Joy

The breakfast buffet was excellent. Rooms are beautiful.

10/10

Exceptional

05 May 2026

marianne

This resort is outstanding!! Breakfast buffet amazing, staff super helpful and friendly, property immaculate, restaurants wonderful, the infinity pool area is beautiful. I can’t say enough about this resort truly a fabulous stay !

10/10

Exceptional

04 May 2026

THOMAS

nice

Partner

8/10

Excellent

03 May 2026

Gustavo

Beautiful resort, not overly crowded. Beautiful beach location. Great restaurants and food options.
Service can definitely be improved at the pool bars, beach bars and restaurants. Lots of staff standing around and not helping.

6/10

Pleasant

03 May 2026

Charlene

The property is modern, clean, and visually impressive with strong amenities, but the overall experience was inconsistent and did not reflect a true luxury stay.

Before arrival, I emailed requesting a simple birthday room setup and received no response.

Check-in felt rushed and disorganized with unclear communication around deposits and payment methods. During the stay, we were approached by an events representative promoting a vacation club after clearly declining, which felt persistent. We also received unsolicited calls about checkout logistics despite not requesting assistance.

Room service and billing had inconsistencies, including items said to be included but later charged. We also received an unrequested complimentary cheese/fruit platter and sparkling wine with no explanation.

The pool was quiet and enjoyable, but the jacuzzi was not heated and matched pool temperature despite guest concerns. Breakfast was good, though the checkbook/tipping process felt transactional.

Positive staff included poolside, spa, housekeeping, café, and taxi service teams who were friendly and professional.

At checkout, unresolved billing issues carried over. Apple Pay repeatedly failed, and in front of other guests, the staff member assisting us (Melany) made a comment suggesting the issue “might be because of the amount,” which felt unprofessional.

Overall, the property is beautiful, but front desk communication, checkout handling, and service inconsistencies impacted the stay.

Partner

10/10

Exceptional

02 May 2026

Ed

Everything is phenomenal here! Staff, food and grounds.

8/10

Excellent

28 Apr 2026

amitabh

Room was great; most rooms have a balcony with a soaking tub!
Dinner options and entertainment was great. Outside activity concierge was great - helped us with rental car. Internal concierge not very helpful - did not introduce us to activities and amenities on the resort. Beach was quiet and location of resort was great but it is on the quiet side of the island if that’s your preference. Spa was just ok. We did a couples massage and got 20% off from Expedia booking! All in all we really enjoyed our stay!

Family

10/10

Exceptional

23 Apr 2026

Kayla Leann

The staff went above and beyond for us, and we enjoyed every minute of our stay at JOIA Iberostar! We're already looking forward to coming back.

Partner

10/10

Exceptional

21 Apr 2026

Ashley

Beautiful place

10/10

Exceptional

21 Apr 2026

Sergey

Amazing place,staff perfect, beach beautiful and pool great,food delicious, very clean definitely will come back

Family

10/10

Exceptional

20 Apr 2026

Devang

Excellant new facilities for family vacation

Family_with_children

6/10

Pleasant

15 Apr 2026

alicia

even though its 'all inclusive', no one tells you a lot of the menu isn't included (even mediocre wine) until you get the bill. This happened over and over until you check out and get a shock. This hotel should not be all inclusive.

Partner

10/10

Exceptional

14 Apr 2026

Kiwana

The breakfast buffet was amazing and the room that overlooked the ocean was the perfect stay!

Partner

10/10

Exceptional

07 Apr 2026

Carin

The entire resort and our room were spotless. We especially loved the breakfast, delicious tropical drinks, and nachos on the beach. We never had any trouble getting loungers at the pool or beach. Perfect getaway! One note: there is not an ATM on the property and most of the taxis only take cash, so be prepared!

Friends

10/10

Exceptional

02 Apr 2026

Francesko

What an incredible resort! Everything was perfect.

Partner

10/10

Exceptional

30 Mar 2026

Shauna

The staff was amazing, very welcoming and helpful! We loved the breakfast too. The selection of fruits, proteins, and juices was vast and soooo good. Truly a relaxing four days!!

Friends

10/10

Exceptional

28 Mar 2026

Sheena

Wonderful property. Excellent breakfast, restaurants. Good service throughout stay. Lots of seating at pool available. Great location and beach area. Only negative is pools aren’t heated.

Family_with_children

10/10

Exceptional

26 Mar 2026

Angela Rose

The resort is new and clean. The food and drinks were very good. Staff is friendly and helpful.

Family

10/10

Exceptional

22 Mar 2026

Sharon

My niece stayed at Joia in March 2026 and it did not disappoint. We were greeted with wash clothes to wipe our hands and was then given a yummy drink that had ginger in it. The lobby was beautiful. Kayla was warm and inviting when she checked us in. She told us, we were upgraded to a swim up room due to my Expedia status. The bellman was so nice that escorted us to our room. He explained all the room's features. The room was really high-tech. You didn't have to put out a sign that said you needed housekeeping. It was a button that you would push that you either needed housekeeping or you didn't need to be disturbed. The experience was 5 stars from check in, room service, the three restaurants, infinity pool and the bars. Berny was the lobby bartender and he was the greatest. I asked for a dirty dirty martini and it was filthy. Thanks Berny your service was impeccable!! I have only good things to say about this resort. I would unequivocally without a shadow of a doubt recommend this resort. It was gorgeous. The staff was beautiful. It was clean the restaurants served good food and the alcohol was definitely a step above other places that I have stayed. I can definitely see myself returning to this resort. The island is just so gorgeous. During the time we were there it was beautiful 80° weather with no humidity.

Family

6/10

Pleasant

20 Mar 2026

Jennifer

Rather mixed experience for our stay. Restaurants had delicious food and great live music every night, but service was hit or miss. Several problems with our stay - we had a $600 resort credit, which the property only honored $25 of at checkout, there were never enough chairs and umbrellas at the beach, several umbrellas and covers at the pool were groped so they wouldn’t stay up, and the pools and jacuzzis were completely unheated so too cold to enjoy. These problems might have been tolerable and a more reasonable price point, but give the lack of value for the room rate, we won’t be staying at this property again.

Partner

10/10

Exceptional

20 Mar 2026

Lisa Nicole

Everything was excellent, starting from the check-in welcome to the check-out. The customer service in the entire hotel complex is amazing. Rooms are perfectly clean, and there is clear attention to detail at all levels.

Partner

8/10

Excellent

18 Mar 2026

Kelly

New to the Island and overall I cannot say enough wonderful things! Staff and cuisine A++. They had some things to fix bathroom doors askew/out of square, toilet paper holders off the walls, check in was awful!!!!, touch up paint on all doors. Overall I loved our stay. Go see Francys at Marea, Camilo and Luis at the pool bar, and Diana at Zima- they made it all worth it!

Family

8/10

Excellent

16 Mar 2026

Caylynn

The hotel is beautiful and the pools are great. Limited beach chairs and they are gone by 740 am. Food options appear to be limited and not too many snack areas. The food that we did eat on the resort was average resort food and highly recommend experiencing local food. Loved the room and the amenities.

10/10

Exceptional

15 Mar 2026

Ursula

Great staff beautiful grounds amazing food!!!

6/10

Pleasant

14 Mar 2026

Lindita

The resort is new and beautiful, and for the most part the service is good. However, in my opinion it is overpriced and heavily boosted by social media hype.

At a so-called luxury resort, details matter, and this property falls short in some areas.
We noticed some workmanship was not great, but what shocked me most was the tile selection throughout the resort. The tiles around the pool, walkways, and stairs are very smooth and extremely slippery. People were slipping frequently, and I had to catch my balance several times. It feels like an accident waiting to happen.

Restaurant service was great, but the food was mixed. The breakfast buffet at Bucatini was excellent, and Marea was good. Gaia was disappointing—the food was inconsistent and often overcooked. The lamb orecchiette was inedible, and I would recommend avoiding the pasta and rice dishes.

The worst part of our stay was the beach experience. On the same day our lounge chairs were taken away twice while we went for breakfast and lunch, even though our towels were on them and we told the beach attendant we would be back.

When we spoke to the manager, instead of apologizing she said chairs could be taken after 45 minutes, a rule that was never communicated and posted nowhere. For a resort that calls itself luxury, this policy and the way it was handled were very disappointing.

Overall, the resort has potential, but the lack of attention to detail and poor handling of guest issues left a bad impression.

Family_with_children

10/10

Exceptional

14 Mar 2026

Katie Ann

The staff was very attentive. The pools were amazing. We really enjoyed the food and drinks at the hotel. The location is perfect. It is right across the road from the beach. There are a lot of great restaurants within walking distance and at the hotel. We will definitely stay there again!

Partner

4/10

Poor

11 Mar 2026

inna

When we come to Aruba we usually stay Marriott. This time we decided to try Joia. It’s a new hotel. But that’s where the good things stopped. If you come to the beach too early no umbrellas or chairs are put out. Usually they’re starting to do that after 8-8:30 am. Also, if you didn’t come early enough the staff puts towels on the chairs claiming it’s for members only. So if that’s the case it should be advertised as such hotel. For members of some club only. Apparently if you paid $1,000.00 per night it’s not good enough for staff to accommodate you at the beach.
The waitress service at the beach is the worst. They’re just doesn’t want to work. Staying most of the day under the trees. If by any miracle you see waiter passing by you better make sure he takes your order or you would have to wait forever for him to come again.
Rooms are new and clean. However, it may take cleaning crew to clean your room whole day. Lots of people complained that rooms were cleaned way after 4 pm.
Also, if you have reservations outside the hotel leave extra time for the taxi. It’s not easy to get taxi at this place.
But more importantly, check your final bill carefully. We had quite a few charges that wasn’t ours.
Truthfully, I wouldn’t go back there again.

Partner

10/10

Exceptional

08 Mar 2026

Thomas G

We had a beautiful room with a pool and ocean view. The hotel was immaculate and the staff was friendly and eager to help.
The only complaint would be that the tile around the pool was sometimes slippery. My brother in law fell and my friend had a near miss.
Other than that it was a great stay!

Family

10/10

Exceptional

07 Mar 2026

Alexia

Nice new clean property!

Partner

10/10

Exceptional

05 Mar 2026

Sailesh

Excellent room

Partner

10/10

Exceptional

02 Mar 2026

danielle

The property is beautiful. While it’s a new property the paint colors will need constant touching up in the hallways as the walls are very light in color. The pools are great but the hot tub is not very hot.

Family_with_children

6/10

Pleasant

24 Feb 2026

Daniel

Lots of employees but seemed they were undertrained or in the wrong places and learning on the job
Not like a 5 star hotel service in the rest of the world

Partner

10/10

Exceptional

21 Feb 2026

Lukasz

The room and the resort was very clean. Food and drink were excellent.

Family

8/10

Excellent

20 Feb 2026

Abbey

FACILITES were spotless, breakfast buffet was excellent, staff was extremely friendly and accommodating, pool amenities and chairs had excellent options, easy beach access with the most beautiful spot, and deep tissue massage was great. One star deducted because only 2 restaurants open at any time, entertainment could use an upgrade, our room overlooked a street and parking lot (even though it was an ocean view suite), and it was loud and unfinished in the spa.

Partner

10/10

Exceptional

19 Feb 2026

Avreliya

Beautiful hotel with direct access to Eagle Beach. Several great restaurants on site. Rooms are spacious, modern and well designed. There are several large pools, including an infinity pool. Beach lounger availability was hit or miss but poolside loungers were generally available. The beach was not at all crowded. This hotel is located a bit away from the busy area with some of the other big hotels but that didn't really detract anything from our experience. The are still some nice restaurants nearby and the hotel itself definitely has some nice restaurant options. Great experience overall.

10/10

Exceptional

19 Feb 2026

Dawn Marie

The staff is amazing! Property is only a year old so everything is beautiful. Breakfast buffet is staffed by some amazing people and the selection of food is great. The walk to the beach across the road is seamless and the beach chair attendants are so helpful. Beach is beautiful and sandy beach chairs and pool chairs are so comfortable!! Only negative is the music at the rooftop bar Zima is to loud and goes until 10 pm or later sometimes. The valet staff was so wonderful and accommodating! Property is right on the walking trail which is great for getting to and from places to eat and see! Our overall experience was fantastic!

Partner

10/10

Exceptional

17 Feb 2026

Maria

Overall amazing stay! Staff were friendly and attentive. Property is very clean and restaurants on property were good.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Denise

Rooms were clean and beautiful. The staff amazing from the second we got out of the taxi. Food great. We will definitely go back.

Partner

10/10

Exceptional

16 Feb 2026

Alex

Room was clean. Staff was great... Except for a guy the front desk.

Leisure Partner

10/10

Exceptional

15 Feb 2026

karina

The rooms are clean , the staff are very nice
The only thing is that beach doesn’t have enough beds !

Leisure Partner

10/10

Exceptional

14 Feb 2026

Nino

Everything was perfect !

Leisure Family

10/10

Exceptional

11 Feb 2026

Alyson

Our room was lovely and spacious. Staff was VERY attentive and VERY friendly! Would definitely return and recommend this resort! Multiple pools and tons of ammenities. Food was delicious and reasonably priced. Just a fabulous vacation!!

Leisure Family

10/10

Exceptional

09 Feb 2026

Yuri

Our stay at Joia aruba was one of a kind experience!
The staff was super friendly and helpful
The hotel was newly built at the time of our stay
The food was really good with 3 restaurants and amazing breakfast
The hotel was a legit 5 star
Will come back for sure!

Leisure Family

10/10

Exceptional

09 Feb 2026

Keith

Classy room and full view of ocean from bed. Quite divine.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Jacqueline

Great everything!!

Leisure Family

6/10

Pleasant

31 Jan 2026

Michael David

Good room should give guests a better view if hotel is more than half empty. The people who tend to the beach chairs will only give you chairs if you “tip” them they held chairs for an entire day with no one in them while we had to lay on towels. The majority of lounge huts / chairs are broken with no one fixing them or trying to. Also the drinks that you pay for at the pool are all watered down. The tv also didn’t connect took a long time and kep shutting down mid movie. Cleaning service was great. Check in process easy and welcoming. The car guys are great. The actual servers in the restaurants are okay. And the pool side servers Jenny and Camille were amazing. Good amount of access to towels and cold water at all times which is great. Very clean rooms and landscape nice nature around pools. Overall it was a good trip just seems for the amount you pay to be there no one really cares about the quality or service you are receiving.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Gary

Beautiful and elegant. The staff could not have been better or nicer to us.

Leisure Partner

10/10

Exceptional

25 Jan 2026

John C

This place is amazing everyone was so nice! Just wish the pools were heated. Will be back

10/10

Exceptional

22 Jan 2026

Frederick

Room was clean and spacious. Gym was well equipped. Spa was beautiful. Pools were crystal clear. Would have been nice to have an hot tub. Entertainment was excellent. Location was perfect. Eagle beach was fantastic. Felt very safe at all times. Breakfast at bucatini was the highlight of our days!

Leisure Partner

10/10

Exceptional

22 Jan 2026

Lanny

Beautiful property, comfortable beds, and friendly staff. Be sure to visit mixologist Berny at Zima, he’ll make you a great, personalized drink and keep you entertained!

Leisure Partner