Divi Aruba Phoenix Beach Resort

Aruba , Aruba
PALM BEACH, J.E. Irausquin Boulevard 75
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100 reviews shown

4/10

Poor

02 Mar 2026

Nataliia

I’ve stayed at this hotel multiple times (5–6 visits) and always had a great experience, which is why this situation is so disappointing.

I was charged for a restaurant bill at 7:09 AM on the day of my arrival, even though my flight landed at 1:55 PM — clearly impossible.

I contacted both accounting and management and provided full proof, but no one has responded for 10 days.

It appears a simple mistake was made, but instead of resolving it, they are ignoring the issue. Very disappointing customer service from a place I used to trust.

Family_with_children

10/10

Exceptional

26 Feb 2026

janis

The room was spotless

8/10

Excellent

25 Feb 2026

Alison

The resort itself was great. The room was okay. Some flaws in design (bathroom door hitting the toilet when opened, bathroom door didn’t latch shut unless locked) the shower didn’t drain well- had to stop mid shower to let water drain , the slider door was really tough to open and close- track needed cleaning or some grease. BUT we had a walk out room right to the pool and this was amazing which made the room issues not a real problem.

Family_with_children

4/10

Poor

17 Feb 2026

Christine

We booked a room for 5 nights through Expedia neaely a yeae in advancw. When we arrived the hotel informed us that they would be changing our room in the middle of the trip due to availability. This was annoying because of unpacking and repacking everything, but what really put a damper on our vacation was that we had no room at all from 10am that day until 3:30pm. So basically a whole day. They also disconnected our wristbands during that time so we didn't even have access to the pool bathrooms. This wasn't a one-off situation either, they did the same to many guests that day. They apparently just accept any reservation even when they dont have the same room available for that block of time.

Family_with_children

8/10

Excellent

27 Jan 2026

Shane

Room was nice clean but smaller than i believes it to be from the advertisement on Expedia

Leisure Family

10/10

Exceptional

26 Jan 2026

Mary Catherine

Everything stood out. They cleaned our room more than I have ever expected, staff was super kind and helpful and the amenities were overflowing. Thank you!!

Leisure Partner

10/10

Exceptional

24 Jan 2026

Raelene

Clean room
Quiet location

Leisure

10/10

Exceptional

17 Dec 2025

Phil

Rooms clean, staff was great!!

Leisure Family

6/10

Pleasant

14 Dec 2025

larisa

Nice property, not so nice customer service.

Leisure Family

10/10

Exceptional

09 Dec 2025

Michele

Excellent location, great staff, still undergoing construction in a few areas

10/10

Exceptional

23 Nov 2025

Candace

Newly renovated rooms. Right on the beach. Staff wonderful

4/10

Poor

22 Nov 2025

Victoria

The suite smelled of mildew. They didn’t bring a dehumidifier until 4 days went by. Totally unacceptable for the money I paid. Upon arrival they didn’t give us any direction as to find our place or how the numbers worked or what was going on at the resort. I hope you will train your staff better. I doubt I would ever stay at this resort again.

Leisure Family

10/10

Exceptional

21 Nov 2025

John

The Phoenix doesn't disappoint. Our room had just been refitted and was spotless. The staff is always there to help.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Jason francis

Rooms were clean, grounds were clean. Food qas great

8/10

Excellent

19 Nov 2025

jerome

Very nice property

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Thomas Anthony

Room was a little musty and we’re switched to a better room. Everything was amazing about this trip.

8/10

Excellent

15 Nov 2025

Heather

The room was clean, food was good and beach was beautiful. However, there was construction 5 days a week which was not on any web site when we were booking.

Leisure Family

6/10

Pleasant

13 Nov 2025

David

Yes room was 5 star but the beach water was just par. Water was murky.

6/10

Pleasant

31 Oct 2025

Noelle

Save your money and go to an all inclusive resort instead

Leisure Partner

6/10

Pleasant

30 Oct 2025

Lori

There was a “service charge” put on every tab but then a gratuity was also expected of 18-22% in addition. No one could really tell us what the service charge was for we will not be staying at Divi again until this is figured out and we are given an answer about the fee.

10/10

Exceptional

27 Oct 2025

Igor

Beach, staff

10/10

Exceptional

26 Oct 2025

joanne

Staff is friendly, very clean room, beautiful view and the swim at bar is so fun

Leisure Family

10/10

Exceptional

18 Oct 2025

Elizabeth

This is our third time here and as always it was amazing!

Leisure Partner

10/10

Exceptional

13 Oct 2025

Jocelyn

Ocean view incredible! Love the divi beach!

Leisure Family_with_children

8/10

Excellent

04 Oct 2025

taylor

Leisure Partner

10/10

Exceptional

17 Sep 2025

Molly

Wonderful hotel right on the beach! Pool and hot tubs were spotless, swim up bar was perfect- especially loved the soft sandy beach. Room had all the amenities including washer dryer combo (took 5 hours for a load but did the job). We enjoyed the kitchen as well - beautiful views- definately recommend!!

Leisure Family

10/10

Exceptional

11 Sep 2025

Stephen

The pool bar staff was great. Dino and Simone really took care of the people. Dino was also great with recommendations.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Michael

Family friendly and calm compared to the center of palm beach.

10/10

Exceptional

04 Sep 2025

jen

It was great.

Leisure Friends

10/10

Exceptional

01 Sep 2025

Steven

we had a great time the facility is clean and the staff is friendly. the only thing is the check out is pretty early. 10 am was checkout and no accomodations

Leisure Family_with_children

10/10

Exceptional

31 Aug 2025

nathan

If I return to Aruba.. I will likely stay at Divi Phoenix again. It was kinda perfect. Walking to restraints and nightlife. Great pools. Great beach. Didn’t have to ever fight for a chair. Room was great. Only nitpick.. the washer/dryer in room is not worth using…don’t plan on that. But other than that.. dive phoenix lived up to our expectations. And we did recon on the other high rise hotels in area…still glad we picked ours.

Leisure Family

10/10

Exceptional

30 Aug 2025

Diane

Beautiful

Leisure Family_with_children

8/10

Excellent

30 Aug 2025

Sherry

The staff was friendly. The property was nice and clean. The menu of the restaurants was very limited. The room was nice.

Leisure Self

8/10

Excellent

30 Aug 2025

samar

Nice

Leisure Partner

10/10

Exceptional

30 Aug 2025

Deborah

Perfect resort for us! The only resort I found where the pool is open 24/7. Not crowded or party type crowd, very family friendly and clean. Beach is away from all the water activities so peaceful and not too crowded but close enough to walk to if you're doing them. Palapas always available and hammocks on the beach we're so relaxing. Karaoke Thurs night was a blast! My only complaint was 10am checkout with no flexibility for a late checkout. We will definitely stay here again.

Leisure Family

10/10

Exceptional

30 Aug 2025

mark

Great place ! Will definitely be back !

Leisure Family_with_children

6/10

Pleasant

29 Aug 2025

Marisella A

The hotel was nice and very clean, and the staff did an amazing job keeping up with messy guests. The only reason I rated this hotel 3 stars instead of 4 is that our room, although spacious and accommodating, had a strong mold smell. This odor significantly impacted our stay each time we entered the room.

I contacted the front desk, and they provided a dehumidifier, but it wasn't sufficient to eliminate the smell. My husband had to empty the dehumidifier several times during our stay. We informed the front desk about the ongoing issue, and they said they would talk to a manager, but nothing was done afterward.

While the room was nice and housekeeping did an excellent job cleaning, maintenance responded promptly to fix a minor toilet clog, and address issues with the TV and microwave, the persistent mold smell needs to be resolved. The hotel has great potential, but it must address this odor issue to truly enhance the guest experience.

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Lucy

Everything about the resort was fantastic, the staff, thw room, the beach area, we are definitely coming back to it very soon!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Janine

I had a great time in there!

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

BORIS

Staying here for a second time. The management did a phenomenal job with a surprise for my birthday. Great room in the renovated building. Amazing staff! Thank you! You helped us make some great family memories. Property grounds were clean and the restaurants were good. Beach was great and walking distance to the hot spots. Very safe.

10/10

Exceptional

23 Aug 2025

Christi Ebarb

Everything was great! I do wish there was more entertainment or at least later but the bartenders and wait staff were AMAZING when the restaurant and bar were open. It’s considered a resort but it’s more like a condo community with amenities than a resort. Overall the place was great and I would stay here again

Leisure Partner

8/10

Excellent

23 Aug 2025

Jenifer

Front desk staff not very friendly when we checked in, didn’t offer anything even after mentioning the VIP upgrade. The concierge staff was nice and made sure we received the VIP perks, we got the wine which is part of the
upgrade next day. The manager was helpful as well. The hot tub where we stayed at didnt work, no cold water, only hot water. Food overall was really good, deli staff was sort of rude & rushing people when placing coffee orders.

Leisure Family

10/10

Exceptional

22 Aug 2025

Gino

Great location. Quiet with easy beach access.

10/10

Exceptional

20 Aug 2025

Nicholas Ackerman

Excellent beach location with little congestion. We loved the use of the complimentary palapas and chairs. Having a full kitchen was also great to meet the needs of many of the meals not eaten in a restaurant. Would definitely return to this resort!

Leisure Family

10/10

Exceptional

14 Aug 2025

Melissa

We loved the Divi Phoenix. The beach was amazing. The food was great and the staff was wonderful. We will be going back.

Leisure Family

10/10

Exceptional

11 Aug 2025

James

The room was great the view of the ocean from the bed was definitely the star of the show

Partner

6/10

Pleasant

03 Aug 2025

Maddison

Front desk employees extremely rude and unhelpful.

Leisure Family

10/10

Exceptional

03 Aug 2025

PATRICIA

The food options were so good! The suite was wonderful. Though not too bad, the only issues were the construction that's going on

Leisure Family

6/10

Pleasant

03 Aug 2025

clarke

This was are 4th stay here I would say it has changed since our last stay. Staff was not very friendly when we had an issue spoke the concierge never got a response back. The spa is under construction and closed went to neighbor resort as instructed by staff had poor service. Had to call each time for a taxi at times waited as long as 30 minutes without others even waiting. Food service was slow and food was average.

Leisure Family

6/10

Pleasant

03 Aug 2025

Monica Neves De

My room wasn’t ready for me. Dirty bathroom, trash, dishes, the stuff wasn’t friendly

Leisure Partner

10/10

Exceptional

29 Jul 2025

Marylee

Friendly staff, beautiful one bedroom suite in the beach tower. Nice close beach and walkable to downtown and high rise oceanfront side. Can’t wait to go back!

Leisure Family

10/10

Exceptional

28 Jul 2025

Jo Ann

I loved this property, it’s directly on the beach, which is absolutely beautiful. You have dining choices all day right on property, which is super convenient. A short walk away is all kinds of shops and dining options too! One thing I wasn’t crazy about was the bed, it’s super hard but we overlooked it when staying at such a gorgeous resort.

Leisure Partner

8/10

Excellent

26 Jul 2025

William

Check in was a breeze. Theybwere doing construction but it did not impact us. The gift shop was VERY pricey. But that also doesnt make me want to leave a bad review. What i didnt enjoy was property did.not.follow theough with people reserving pool loungers. There arent many to begin with and when entitled guests think they can leave their stuff without a care in the world. We have balcony over looking the pool and enjoyed our loungers up on the balcony but watching all the empty \"reserved\" chairs with towels on them, was very annoying. There is a no reaerve policy and no one cared. Suxkedwhen we wanted to swim. Also the wave shack was not good and the staff needs.training. the cross contamination made me not want to eat there after ordering our food. No we did not say anything. We just didnt eat there again. Overall, will stay there again once renovations are finished. Our room, the mattress felt like an old school sprin matress on wood slats that creaked everytime we moved, waking us up nightly.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Sidney

Very nice

10/10

Exceptional

22 Jul 2025

Jocelyne

The best stay ever! Staff and everyone was so friendly!

Leisure Partner

10/10

Exceptional

22 Jul 2025

Gaurangkumar Bharatbhai

The private beach was absolutely gorgeous. Made up for limited pool space.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Amanuel

The property was very clean and the staff were great!. Nice beach and plenty of palapas! The manager Samuel was also amazing!

Leisure Family_with_children

8/10

Excellent

16 Jul 2025

Veronica Lynn

Stayed in a one bedroom in the beach tower overlooking the pool and ocean. Amazing view. Room had a washer/dryer, dishwasher and full kitchen (no oven), but stove, blender, toaster, microwave and fridge with ice maker. Construction noise was minimal. Taxi to the middle of the strip totally worth it at $7 a ride. Get up early for a pool palapa. However there are plenty at the beach. You can BBQ food which is nice option.

Leisure Family

8/10

Excellent

16 Jul 2025

shaquana

The staff was very kind.

Partner

8/10

Excellent

09 Jul 2025

Danelle L.

We liked the close access to the beach.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Nhien

Palm beach front. so convenient.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Syble

The staff always go above and beyond to make you feel welcome! It’s our favorite place to stay in Aruba

Leisure Family

10/10

Exceptional

07 Jul 2025

Mariusz

the air conditioning was running 24 hours a day and was very loud and could not be turned off

Leisure

4/10

Poor

30 Jun 2025

Michael

We stayed at the Divi Phoenix in room 833 on June 24th-29th. We have been coming to Aruba yearly and decided to try a new resort. I wanted to love this place because the grounds were beautiful but we will never stay here again. First day we were there we had to wait to check in because our flight got in early… understandable however the bathrooms were out of order and when my husband asked to use the bathroom they told him they only had bathrooms for females? Odd. First red flag. When we got to the room it REEKED LIKE MOLD. It was so pungent it was hard to breathe. We asked front desk for another room, they said they would get back to us never did. Next day I went to go to the gym, that was closed until further notice. Bummer. The bathroom showers were beautiful but set up weird so water would shoot everywhere on the floor. The drain covers were loose. The kitchen drawers were hard to open. It seems like the whole place needs a full renovation. Our washer/dryer in unit wasn’t working we called front desk multiple times to look at it. We had one person come once to look and he “reset the code” but still didn’t work. Front desk didn’t do anything for us. At the end of the day we go to Aruba for the beautiful island not to stay in the room so we made the best of it. We felt like the staff had an opportunity to make our stay better but was let down by their lack of follow through. We did love the pools, free palapas with beach set ups. The beach staff and servers were excellent

Leisure Partner

8/10

Excellent

24 Jun 2025

Alberto

Wait 2 days in order they clean the apt

Leisure Partner

10/10

Exceptional

23 Jun 2025

Bill

The resort was lovely. The property was lovely. There was some construction going on while I was there. It was not lovely.
The only real problem I had was I had to leave

Leisure Family

8/10

Excellent

22 Jun 2025

SOPHIA

Housekeeping service should be everyday. Rooms had funny smell of mold when you walked in every day. Room 631

Leisure Family

4/10

Poor

17 Jun 2025

Robert

Having visited Aruba over 50 times, this place is one of the older high rise hotels and it shows it. It is way over priced for what you get. Priced about the same as the Hilton, Hyatt, and Marriott this place has almost no activities compared to the others. Located off the strip, you have to drive to most restaurants.They fail to tell you that 1/3 of the rooms are under construction. Our room was already renovated and the floor tiles were buckled. We spent 14 nights and a lot of money to stay there. Just canceled a 15 night return trip for August

Partner

10/10

Exceptional

15 Jun 2025

Jocelyn

Our stay was wonderful and the staff is incredibly friendly and eager to make your stay as enjoyable as possible.

Leisure Partner

10/10

Exceptional

04 Jun 2025

Jacqueline

We really loved our stay at Divi Phoenix 5/30/25-6/3/25. The property was beautiful in an excellent location that was walking distance to many things in town. Our room was comfortable and clean, plenty of room to spread out! We loved our pool bartender Dino, he made our time there so enjoyable. The beach on property offered plenty of chairs and palapas that we enjoyed every day! There are 2 hot tubs that we enjoyed everyday as well. Thank you so much for having us and we will be back!

Leisure Partner

10/10

Exceptional

29 May 2025

Paul John

Enjoyed the stay. Stayed in some of the older units that hadn’t been upgraded yet and they were dated but clean and fine. Some other guests didn’t like the glass in the updated units balconies so maybe it was a good thing. Love the location and quiet end of the resort strip.

10/10

Exceptional

28 May 2025

shirley

everything was perfect until I reviewed my husband’s cc statement showing the charge for the room when everything was already paid for prior to arrival ..front desk requested a cc for any additional charges and to our surprise they charge us for the room we contacted the hotel immediately and according to them they didn’t charge us but their name was on the statement. charge is under investigation. But overall was a great experience

Leisure Partner

10/10

Exceptional

25 May 2025

paul

luv the location,privacy on one side of the beach. just a nice enjoyable stay and I've consider my favorite hotel in ARUBA

Leisure Self

10/10

Exceptional

11 May 2025

Preetam

Awesome stay!

10/10

Exceptional

17 Apr 2025

THERESA LOUISA

Divi Phoenix is my Aruba home away from home. It's family friendly, the staff is friendly and accommodating, it's a short walk to shopping and restaurants and other hotels. Pure Beach's quality of food has improved greatly and is reasonably priced. Can't wait to go back.

Leisure Family

10/10

Exceptional

16 Apr 2025

Jeffrey David

Property had everything you would want in a relaxing quiet vacation. Friendly staff, great pool and beach, not overcrowded, close enough to walk to the shops and restaurants but far enough away that it is a little quieter and more spread out.

Leisure Family

8/10

Excellent

15 Apr 2025

IGOR

Going on vacation to this place for last 25 years.

Leisure Family

10/10

Exceptional

01 Apr 2025

Pandie

The resort was awesome!

Leisure Partner

8/10

Excellent

21 Mar 2025

Ashley

Staff at Divi is amazing. Hotel is in a great location. Wish the renovations were more consistent across the different buildings (e.g., bathrooms need to be remodeled and not all of them were).

Leisure Partner

4/10

Poor

18 Mar 2025

William

Many portions of the property are rundown and desperately need renovation. Very limited eating options. Getting pool chairs is almost impossible unless you are willing to pay employees cash to reserve. Extremely disappointing.

Leisure Family

10/10

Exceptional

07 Mar 2025

Stanislaw

Spacious suite, with beautiful views. Quiet and nice place. Friendly staff, specially the cleaning Lady.

Leisure Partner

4/10

Poor

26 Feb 2025

Ariana

The resort is ok, and I honestly think it could be great if it ran properly but with the current cost, old moldy rooms and terrible staff, I can’t stay here again. Possibly was given the worst room in the place (506) beyond run down, everything falling apart, begged cleaning service to come and was told many different stories - “cleaning only comes once a week” or “the only day we don’t clean is Saturdays” couldn’t get a straight answer and could never call the front desk or contact cleaning. A hassle daily, for 7 days. The day they wanted to clean the room was the day we were checking out! While I was complaining to the front desk about an unclean room for 3 days (seriously what’s the point of staying in a hotel??) another woman came down complaining her room hadn’t been cleaned either. The tower is just so dingy. The pool and beach seem to be well kept but it is so windy daily and walking to town just seems a little too far. In summary, you’re not getting any bang for your buck here at all, I think there are better options

Leisure Family_with_children

8/10

Excellent

25 Feb 2025

Brett

The swim up bar and pools were very nice. Nice big hot tub. Only dislike was the musty smell in the room. The hot tub in the bathroom didn't seal against the wall, so I'm guessing there is water and mildew trapped behind and under the corner jetted tub. It appeared they are updating the buildings, unfortunately we were in the non updated area. Overall though, a great place, we'll be back to Aruba soon!

Leisure Partner

10/10

Exceptional

16 Feb 2025

patrick

Our room was so close to the beach

2/10

Poor

04 Feb 2025

Rose

Very disappointed with Expedia and this property. Was suppose to be all inclusive and IT IS NOT!

Leisure Partner

10/10

Exceptional

23 Jan 2025

John

Very nice room!

8/10

Excellent

17 Jan 2025

Steven

The rooms in the Towers had a terrible smell (dampness).

The general manager (Pearl) was fantastic to deal with and she promptly addressed our concerns.

The staff led by Sean (restaurant manager), Simone, Gio, and Ronald were awesome.

10/10

Exceptional

11 Jan 2025

Jeffery Alan

We have stayed here multiple times. Great beach and walking distance to restaurants and shopping!

Leisure Family

6/10

Pleasant

03 Dec 2024

Rebecca Ellen

Mold in villa units and not completed construction debri and noise and the swim up bar was full of screaming kids not what I expected

Leisure Family

2/10

Poor

26 Nov 2024

chris

Three rooms were offered as replacements and all had heavy mold odors. Total disaster we ended up leaving the resort

Leisure Family

10/10

Exceptional

22 Nov 2024

Traci

Beautiful

Leisure Family

6/10

Pleasant

15 Nov 2024

Anthony

No straws, outdoor bathrooms had a horrible odor. Grounds were well kept staff was excellent all around. There weren’t to many food options on premises and very little entertainment. Rooms was clean every day. Beach staff extremely nice.

Leisure Partner

10/10

Exceptional

12 Nov 2024

Ann

Everything was wonderful except the ceiling in our bathroom was leaking the last day… I reported the situation and maintenance came immediately… apparently the people in the unit about us had water overflow from the tub/shower…

Leisure Partner

10/10

Exceptional

11 Nov 2024

Nathaniel

It was a great stay

Leisure Partner

10/10

Exceptional

07 Nov 2024

Don

The dresser could have been in a little better condition but everything else was good

Partner

10/10

Exceptional

30 Oct 2024

Jeffrey

Love the Divi Phoenix! Beautiful hotel with amazing staff.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Phyllis

We stay there a couple times a year or more. We love the area. Have been staying there for over 20 visits.

Leisure Family

10/10

Exceptional

24 Oct 2024

Igor

We stay at Divi many times,
Like the hotel, staff very friendly and helpful. Feel like home.
Beach amazing, attendants always around if needed.
We had breakfast every morning at “Pure beach” restaurant, service excellent, Jasmine waitress extremely pleasant!
Many choices, good menu.
We stay at other hotels, but return back to Divi Finex again & again. Thank you all !

Leisure Family

10/10

Exceptional

15 Oct 2024

Maureen

We always enjoy our stay at the Divi Phoenix. The facilities, staff, restaurants and beach are excellent!

Leisure Family

10/10

Exceptional

09 Oct 2024

Kimberly Jane

We recently stayed at the Divi Phoenix resort. The staff was great, the hotel is going through renovations right now but that was NOT really an issue. We did change rooms as our room smelled musty, we were relocated to the new refurbished rooms and it was MUCH better! The island as a whole was easy to navigate and we drove around everywhere! The beach area in front of the hotel wasn't all that great, but just a short walk down the beach was beautiful water. The pool area was well kept and very clean!

Leisure Partner