Name: Riu Palace Antillas - Adults Only - All Inclusive
Address: J.E. Irausquin Boulevard 77, Palm Beach, ., AW

10/10

Exceptional

18 Jul 2026

Joy

Rooms were immaculate. Staff was the best! Every restaurant did not disappoint. Was truly one of my best vacations. I love Aruba the Riu made this trip fantastic! I’ve stayed elsewhere but never again!

Family

6/10

Pleasant

16 Jul 2026

Robin

They were changing the locks so every day we had problems with the room keys had to keep going to front desk usually 2 to 3 times a day.
We ate at the Italian restaurant Rimini and three out of Six of us were sick, throwing up and diarrhea with fever we lost two days of vacation,
The pool with the bar is disgusting
even the staff were calling it the pee pee pool, nobody ever got out, they finally cleaned it after someone threw up in it. We were returning customers as our first experience was great, this time it was a huge disappointment!!!

Friends

6/10

Pleasant

16 Jul 2026

Sabrina Orsola

I would say our stay was mid-level tier not luxury. First and foremost, we did not get the ocean view room that we paid for so we had to speak with the front desk. Upon arrival was already set our trip on a bad note. I will say the front desk did change our room the next day so that was helpful. But upon our room change, our keys did not work and we had to work with front desk and staff for over an hour to get working keys so that was two days of our trip focused on things that should have been settled upon checking in being we reserved an ocean view room when we booked months ago. Additionally we did not get fresh towels each day and waited hours for towels when we requested which set our whole evening back. The hotel needs major updates as well. Food was okay nothing spectacular. The beach and pool areas were amazing which is where we spent most of the day.

Partner

8/10

Excellent

15 Jul 2026

BELKYS

Excellent staff—very professional, friendly, and helpful\. The stunning beach was a highlight, and the food was really good\. The location is great, within walking distance to restaurants, bars, and stores, with good nightlife nearby, and it feels very secure\. Overall, we had a good experience\. The only downsides were that the hotel could use some updating, not all rooms have Smart TVs, and the shower water pressure was very low\ but very clean, definitely 100% recommended

Friends

10/10

Exceptional

14 Jul 2026

Jose A

Quedamos encantados con todo en general. Lo recomendamos 100 % es verdad que es Una Isla Feliz!

8/10

Excellent

14 Jul 2026

Lorenzo

We stayed here for our honeymoon this past July. The property was well maintained and rooms are very clean and well kept. The buffet was good, always a selection of food to choose from. The restaurants on site, the best one was by far the steak house. The only downside is, they do not take reservations, based on a first come first serve. If you are not lined up ready to eat by 5:45/6:00 you will not get a spot in the steakhouse. The Arubian restaurant was good as well. The beach was busy, to get a palapa you needed to wake up earlier. On Aruba the beaches are public, so you will have a mix of people on the beach even though you are staying at an adults only resort. All in all, great stay.

Partner

10/10

Exceptional

13 Jul 2026

Malissa

Food was good, staff was great and friendly, drinks were nice. Very nice would recommend

Partner

10/10

Exceptional

13 Jul 2026

Chris

Everything was great!

Self

8/10

Excellent

12 Jul 2026

Stephen

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Partner

2/10

Poor

12 Jul 2026

Alexander

I stayed at Palace Antillas and, overall, I had a good time. I was actually planning on bringing my family back and visiting again in December. Up until the very end of my stay, I had nothing but positive things to say about the resort.

Unfortunately, several issues completely changed my opinion of the property and the way guests are treated.

During our stay, we found used dental floss underneath our sofa, which was extremely unpleasant and concerning from a cleanliness perspective. We also found the mattress to be very uncomfortable, making it difficult to get proper rest. These concerns were brought to attention, but they were ignored and nothing was done to address them.

The biggest disappointment came when we were leaving on Friday morning. After waiting at the airport for five hours, we found out that our flight had been canceled and we needed to extend our stay for another two days before we could return home. Since we had literally just left the resort, we decided to return and see if they could accommodate us given the circumstances.

When we walked back in, the staff, security, and employees immediately recognized us. They knew who we were and remembered us from our stay. However, when it came time to book another stay, we were treated as if we were first-time guests making a last-minute reservation. There was no effort made to help us, offer any flexibility, or show appreciation for the fact that we had just stayed there and were interested in returning.

Partner

8/10

Excellent

12 Jul 2026

Olena

The hotel is definitely older, but it was clean and well maintained, and the staff were friendly and welcoming throughout our stay.

The biggest downside was the food. The buffet had very little variety, and the menu was pretty much the same every day. If you're on a diet or counting calories, don't expect many healthy or low-calorie options, they were very limited.

The à la carte restaurants are first come, first served, so if you don't get there by 6:00 PM, there's a good chance you won't get a table. Another disappointment was that the pool closes at 7:00 PM, and there isn't a jacuzzi or any other place to relax afterward.

Overall, the hotel was clean and the staff were great, but the limited dining options and early pool closing time made the experience less enjoyable.

Partner

10/10

Exceptional

12 Jul 2026

Kristofer Vincent

Love everything about this hotel. My second stay here and i cannot wait to come back. Thank you for everything Riu.

Self

6/10

Pleasant

12 Jul 2026

Diana

Aruba had perfect weather the sea was amazing. The rooms on pool side had good views
The hotel was run down, the pool was shedding paint from the walls, the bathrooms were rusty and old cleaning supplies left in room. Housekeeping and Room service was very quick.
Food was good. The water aerobics and games were fun. We wish they had live music like bugaloe off the pier.
The staff seemed to have a really good time with each other, I just wish they were more attentive to the guests. we always tip upfront in hopes for great and above service but it just didn’t happened this time.
The hotel locked us out of room because they wanted to change the locks on our door mid day. They left a letter saying it was going to happened on a specific day but it didn’t and decided not to tell us of day change or give us the new key in advance. That was a big inconvenience, spoke to mgr really seem to care.
We asked the front door man to get us a cab that takes a credit card and he sends off in cab to airport that doesn’t and we were left awkward situation, left us leaving Riu with a bad experience. But we enjoyed our time in Aruba

Friends

10/10

Exceptional

11 Jul 2026

Anthony

Staff were fantastic. Has a great time here and would visit again.

Partner

10/10

Exceptional

11 Jul 2026

Pascale

Room is always clean. Staff are amazing in every department. We enjoyed our family trip to the max! Thank you

Family

10/10

Exceptional

11 Jul 2026

Christopher

Great location, nice pools, beautiful beach.
Food was 4/5 descent but not spectacular.
Would go back again!

Family

10/10

Exceptional

10 Jul 2026

ANTONIO

How everyone that worked the were so polite and helpful

Partner

8/10

Excellent

10 Jul 2026

Marvin O

I loved staying at the hotel. The food was good especially lunch. The beach was beautiful, you just need to get to the beach early to reserve the Palapa. The hotel is basically on the hip strip with all the entertainment and restaurants so ideally located. The bus stop was right at the entrance of the hotel so we were able to take the bus to Eagle Beach. Overall a good time was had.

10/10

Exceptional

10 Jul 2026

Gregg

The staff couldn’t have been nicer. The Elite club and its access was so worth it . Amazing views . Definitely planning on a return trip

Partner

6/10

Pleasant

10 Jul 2026

Jesus

After asking (weeks out) to be placed on the highest floor of the facility weeks out, I was placed on the one of the lowest floors and I even asked at check-in. Room was OK except they changed the door locking mechanism and left debris on the floor as soon as you walk in. Staff were GREAT! Meals we great. Beach was very good.

Partner

10/10

Exceptional

10 Jul 2026

Kathleen M

Room are a good size and well taken care of by the cleaning staff. Your room comes with bottles of alcohol if u want. A fridge with water, pop and beer. Filled everyday if desired. You do not need to bring shampoo, conditioner body wash or hand lotion as your room has a wonderful selection. The beach is small but has a lot of chairs and if you want to walk on the beach you can for kms on end. The staff at the buffet are so sweet and very well organized. As soon as you come in the greeter will signal to another staff member in the seating area and a seat is found for you within seconds. Great system ❤️. Restaurants are a first come first serve, so as you go up to your room from the beach 🏖️ you can get a pager and then your time is reserved for a later time which worked for us. First time in Aruba and I’m already looking to come back. 10/10. My only negative was I was celebrating my 29th anniversary and had told them and nothing was done for that. So I was disappointed ☹️ as we always travel on our anniversary and other hotels have made us feel special. I had even messaged the hotel via the app and never got a reply back. So if you want to hear from us, at least acknowledge and reply . Oh and the martini bar was excellent. Every night they also had a drink 🥃 cart set up in the lobby next to the casino- Sofia was outstanding - great smile 😊 great personality. Excellent employee, I would hire her. Get a drink and u will see

Partner

2/10

Poor

10 Jul 2026

Daniela Jennifer

Horrible stay.

10/10

Exceptional

09 Jul 2026

Peter

The food is incredible!

Friends

6/10

Pleasant

09 Jul 2026

Charity

Staff was great. Pools shut down by 6 and not much entertainment for an adult only facility. TVs did not work in the rooms. We were locked out of our room for about 2.5 hours during a change over in locking mechanisms and our room didn’t “change” properly, causing us to be stuck in wet bathing suits in the hall while they worked to get us back in our room.

Friends

10/10

Exceptional

09 Jul 2026

Jermaine

Spent my wife’s birthday, it was a pleasure. Staff and amenities great

Partner

8/10

Excellent

08 Jul 2026

Alexsandra

Staff was excellent, several times we got towels with stains. Bedsheets had few stains also. Variety of food was great. Good quality. Beach was excellent.

Partner

8/10

Excellent

08 Jul 2026

Amanda Immacolata

Hotel is slightly dated. The carpeted hallways have a smell to them. The grounds are clean beach is beautiful!

Friends

10/10

Exceptional

08 Jul 2026

Abigail

I would recommend asking to stay in a room that has a higher up balcony to see the ocean farther out. The elite club rooms are pretty low to the ground. The view was still pretty

Partner

10/10

Exceptional

07 Jul 2026

Arjan

Staff was exceptional from the reception to everywhere you go in the resort. Every staff member was very polite, patient, and helpfull. The room was clean and well maintained. The food was delicious and very tasty. I would go back again.

Family

6/10

Pleasant

07 Jul 2026

christine

The property is outdated and should not be a five star facility. We found a roach crawling around coffee area. Food is average and we had to get in line everyday for reservations to the restaurants. Only one good restaurant-french. Drinks were not quality. We were placed in a non-ocean view with a booking of a ocean view at the beginning. After complaining, hotel changed to a side-ocean view room. Sink was clogged. Hotel staff were outside talking loudly every morning before 9 A.M. for about an hour. I would not recommend this hotel. Very dissatisfied with our stay. Not worth the money.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Brett

Staff was very polite and helpful. Nice facilities and GREAT beach.

Partner

10/10

Exceptional

02 Jul 2026

Yelena

Everything

6/10

Pleasant

02 Jul 2026

Anna Marie

The beach was beautiful. The palapas get taken very quickly so get them early. The beach staff is very helpful getting you how ever many lounge chairs you need.
The rooms were nice, the weird thing is the towel keys are used to keep the lights on in your room. There are 3 or 4 restaurants and the buffet. The specialty restaurants were very hard to get into. They don’t allow you to make a reservation - you must get in line early to get one. Being on vacation is stressful enough. This should be an easy process but was over it the first day.
We ended up eating out downtown for 3 nights. The other 3 we did buffet. The buffet food was good but not for every night when you’re offered specialty.
This hotel could use an entertainment crew and some daytime themed lunch to go along with the theme of each night buffet. Also, there was a cart every day with the themed specialty drinks was a nice added feature and we looked forward to that every night.

6/10

Pleasant

02 Jul 2026

John

Loved everything about it except for the roaches I noticed on day 3 of a 4 day trip

2/10

Poor

01 Jul 2026

Simran

Worst experience at a Riu. Key card to our room did not work after an hour of back and forth our key card finally let us in.

The TV is not a smart TV. It does not connect to internet. Can not access YouTube or Netflix.

Requested for birthday balloons, no setup was done for my finances birthday. Was requested multiple times.

Partner

10/10

Exceptional

30 Jun 2026

jobar

Nice resort close to downtown and the inner city strip looks of restaurants and good food

Partner

10/10

Exceptional

30 Jun 2026

Whitney

Staff was very friendly. My room was very clean and stock with all the goodies! Everything was excellent! I love this resort!!!!!

Self

4/10

Poor

29 Jun 2026

Mathew

Unfortunately, our experience was disappointing. We had to contact the hotel staff multiple times to have our bed linens changed because they were stained. We also were not placed in the king room we had reserved and instead had to push two beds together when we first arrived. We requested the room to be changed.

Throughout our stay, we repeatedly had to call the front desk to have issues addressed, and in several instances, we ultimately had to walk to the front desk ourselves before any action was taken.

Overall, the lack of attention to cleanliness, room accuracy, and customer service made our stay frustrating. Based on this experience, we will not be staying at this location again.

Partner

8/10

Excellent

29 Jun 2026

Markel Isaac

Music at the pool should be better

Partner

10/10

Exceptional

26 Jun 2026

Sharon

Hotel Riu was beautiful! From the moment we arrived the staff treated us like Royalty! Our baggage was unloaded from our transport and as soon as we walked into the hotel we were o presented with a glass of champagne which I thought was nice! Our room was clean,we didn’t have to wait to get our keys to go upstairs! Awesome view of the ocean! The staff treated us like family by the time we were ready to go home several of the staff members won our hearts over! Jonathan from the Steakhouse went above and beyond along with Mr Gomez to ensure that we had a spectacular stay! There were a couple other staff members that were very tentative but unfortunately I didn’t get there names!! I am already looking to book my stay at The Riu Antillas for next year!! Food was good! Drinks even better! Aruba is MY HEAVEN!

Partner

6/10

Pleasant

23 Jun 2026

LaShanna

Overall, our experience was okay. We had issues with our television ( It didn't work the whole time we were at the resort). We contacted the front desk many times and were given different answers. One of the outdoor restaurants had birds flying around while we trying to eat. We saw them leave droppings on the chairs and ground. The casino was just okay.
The restaurant choices were great especially the all you can eat and the staff were helpful for the most part. We loved having unlimited drinks.

Partner

6/10

Pleasant

21 Jun 2026

Emmanuel

Room wasn’t like what we booked, bed was super uncomfortable we could feel the springs in the mattress while sleeping. A/c didn’t stay on through the night. Was surprised cause this was my 4th staying at this property and I was pretty disappointed this time around

Partner

4/10

Poor

20 Jun 2026

linda p

It as good as it used to be

Family

8/10

Excellent

19 Jun 2026

Tomica

It was a nice solo stay.

Self

10/10

Exceptional

18 Jun 2026

Chloe Maria-Shale

Perfect spot for our honeymoon! Staff is so kind, food is great, beach is beautiful! Excursions were so fun!! Loved this place!

Partner

8/10

Excellent

17 Jun 2026

Chandrashekhar

It was amazing experience

8/10

Excellent

16 Jun 2026

Satin

Staff was amazing, outside dining could have been better but not terrible. Biggest complaint was the elevators continually not working. Having to wait 20mins for an elevator to the top floor.

Partner

10/10

Exceptional

16 Jun 2026

David

Ready to come back

Partner

8/10

Excellent

16 Jun 2026

Caleb

Rooms need to be better cleaned. Stains on sheets and bedding

Partner

10/10

Exceptional

16 Jun 2026

Gavin T

Great

Family

10/10

Exceptional

16 Jun 2026

Kristopher

The food was excellent, staff was extremely friendly and helpful and the overall property was perfect!

Partner

6/10

Pleasant

15 Jun 2026

Nadia

Well situated, clean resort with most staff willing to make your stay better and help you around. Tips at the restaurant and bars go a long way.
The beach and palapas were great. Pool was fine. Beach and Pool chairs were fine but did end up hurting if sitting on them for a long time. Make sure you take a long stroll on the boardwalk so you can see how the other hotels look like and maybe do some souvenir shopping.
If you are a foodie, you will not enjoy the food. Breakfast was the same every morning but served its purpose. Lunch was a complete disaster. Same stuff everyday and not good at all. Flavour fatigue was real!
Dinners at the buffet were ok. Trying to get into an à la carte restaurants had long useless wait times. Just take reservations instead of making people wait. I just ended up going to RIMINI and it was not good. If you want to stay there and do not mind going elsewhere for dinner that would help the flavour fatigue and would likely be a better experience. The rooms were fine.
RIU location is good and short walk to a happening section of the strip. Safe and well lit.
I would only return with my folks, definitely not on my own or with my husband.

Self

6/10

Pleasant

13 Jun 2026

Paul

Work was being performed while we there leaving paint chips all over the balcony that were never cleaned up even after we complained. Our maid forgot to leave us towels after cleaning the room…call the desk 3 times and ended up waiting an hour for towels. One of the restaurants was closed and the steakhouse has limited seating so if you don’t get there when they open…you’re not getting in. Otherwise…it’s a nice hotel. The adults only benefit is definitely a plus for those traveling without children.

Partner

10/10

Exceptional

12 Jun 2026

Alan

Great beach. Food was delicious. Clean rooms. Simple
Easy access to beach pool and town

Partner

10/10

Exceptional

09 Jun 2026

VERONIKA

All staff are friendly and helpful, rooms are clean,good food,great ocean..

6/10

Pleasant

08 Jun 2026

Edna

I've stayed at other Riu properties. This property was disappointing. I'll have to stay elsewhere when I return to Aruba.

Pros: The staff was helpful when checking in. They were very responsive to requests during my stay.

Cons:
-I had to beg for clean towels everyday.
-The food at the buffet was good for breakfast & lunch; dinner was horrible, even at the restaurants.
-There weren't any real activities on on property (parties, games, etc.).
-On many occasions the staff wasn't friendly, borderline rude.
-The decor was old & the carpet on the hallway floors was dirty.

Partner

10/10

Exceptional

07 Jun 2026

Janet

My fiancé and I loved our experience and stay here!

Partner

10/10

Exceptional

06 Jun 2026

Troy

Beautiful resort, conveniently locate, nice quiet place. Awesome selection of food and drinks. Pool and beach area are beautiful. Staff super nice and helpful. Taxi service usually available in front of resort, had to call for one but he was there in less than 5 minutes. The building has a little age, but has been well maintained and clean. It is located right on Palm Beach and has the most beautiful water I’v seen (cold but beautiful). Highly suggest a stay there.

Partner

2/10

Poor

04 Jun 2026

Tiffane Dayne

I am writing to formally express my extreme dissatisfaction with the customer service I received during my stay at Rui Palace Antillas - Adults Only from May 28, 2026 to May 31, 2026. As a frequent traveler, I am incredibly disappointed with the lack of hospitality and unprofessionalism displayed by your front desk staff, Rebeling.
Upon arrival, I was not provided with any information regarding the resort itself, beach access, pool hours, restaurant and club locations, operating hours, or where to have lunch after a long travel day, which is unacceptable for a resort of this caliber. Furthermore, I was assigned a wheelchair-accessible room, despite not booking or requiring one. When I sought assistance, I was dismissively told to check the app instead of receiving service. I was initially assigned to room 537, the hallway was extremely humid with worn carpet and a horrible smell. As a solo female traveler I was assigned a room at the very end of the hallway beside an exit door with chipped paint and didn’t close completely. I did not feel safe and had trouble sleeping because of the room I was given.
The staff member, Rebeling I interacted with was unprofessional, unpleasant, and lacked any form of empathy toward guests. Her attitude was not only unfriendly but also suggested a lack of desire to assist guests, making her unsuitable for a front-desk position.
Due to this experience, I am questioning my future loyalty to the RUI brand.

Family

10/10

Exceptional

03 Jun 2026

Janet

Absolutely loved this resort! The food was great, pool/beach area was clean and well maintained. Didn’t have to get up at day break to find a chair on the beach. Staff are very helpful and speak 4 languages fluently. Hotel is within walking distance from lots of shopping and bars. Definitely stay here again. Only con was hot water in the shower. But the room was comfortable and spacious.

Family

10/10

Exceptional

02 Jun 2026

Massimo

Loved staying here

Partner

10/10

Exceptional

01 Jun 2026

Youssef

Beach is the best food is great

Family

10/10

Exceptional

31 May 2026

Deborah

Beautiful resort with excellent food and service!

Partner

10/10

Exceptional

31 May 2026

bruce

Excellent pool, beach, and eating facilities. Only negative wss the process at the steak restaurant. Large lines form early for the six o'clock time slot. After standing in line for over half an hour, a staff person comes out to advise if you can get in or if not , did you want the later 9 time. The long line forms so early, the staff person should come out much earlier to advise if you will get in instead of making you stand on line for over 30 minutes to fond out you can't get in.

Partner

10/10

Exceptional

30 May 2026

Somsakool

Everything is was very good

Partner

6/10

Pleasant

30 May 2026

Lakeshia

Great location!! Close to lots of shops, restaurants, and nightlife in Palm Beach. Property was clean, and staff was friendly. However for this to be an adult only resort it lacked heavily in entertainment and adult amenities. The restaurant availability is very limited and they do not allow reservations. Very limited food after 10am. Poor pool entertainment. I would not recommend.

Partner

8/10

Excellent

30 May 2026

Crystal

I had an amazing stay at Riu Palace Antillas and would happily return. The hotel is beautiful, clean, and perfectly located right on one of the most stunning beaches I've ever seen. The turquoise water and white sand truly look like something out of a postcard.

The staff were consistently friendly and welcoming, always going out of their way to make guests feel comfortable. The food was excellent with plenty of variety, and I especially appreciated the adults-only atmosphere, which made for a relaxing and peaceful getaway.

The rooms were comfortable, well-maintained, and offered beautiful views. Whether I was lounging by the pool, walking along the beach, or watching the incredible Aruba sunsets, every day felt like a dream.

If you're looking for a relaxing Caribbean escape with great service, beautiful scenery, and a worry-free experience, I highly recommend Riu Palace Antillas.

Self

10/10

Exceptional

29 May 2026

Karl

The property was great, the food and service was excellent.
Unfortunately the shuttle service that was offered with my trip that i paid extra for was awful. Our trip was delayed coming in and so no one was there to pick us up, on the way home the shuttle service came 5 hours before our flight departed. Get a cab it’s cheaper and more reliable

Family

8/10

Excellent

28 May 2026

Walter W Kennedy

The food was absolutely delicious and excellent for all inclusive. The Elite Club Suite room we book looked great except that the room was dirty first day we walked in. There was hair on the floor, the counters weren't wiped down. You have to open the screen door towards the porch just to let some of the humidity out during showers, otherwise the smoke alarm will go off. The smoke alarm when off twice us having to stand on the bed to take a fan blower just to get the sound to go away. The humidity literally soaks the entire floor after showers. The vents aren't strong enough. Other than the room we did have a great experience in other areas.

Partner

8/10

Excellent

27 May 2026

ilya

The room was kept clean and stocked with free water, coffee and soda in frig. The food was great in buffets but not in restaurants. .

Friends

2/10

Poor

24 May 2026

Fabrizzio Lo

The beds were hard. Rooms were not cleaned and the elevators and tvs were broken. There were no seats available by the pool. Completely over crowed.

Partner

6/10

Pleasant

24 May 2026

SYLVIA ANNE-MARIE

The room was nice but this is an older building and there was definitely mould in the shower. However there were 2 sinks and that was great. Many parts of the hotel are showing their age. We did see the cleaning staff trying to keep the common areas clean. The bar staff were very friendly and did a great job preparing our drinks. The buffet was okay but there were very little options for people with dietary restrictions. The beach area is beautiful and clean. My one major complaint was the smoking. When I researched this hotel, I did not find any details indicating that it was a smoking hotel. There is a designated smoking area but very few people used it. No one at the hotel enforced this rule. It was disgusting to find cigar and cigarette butts in the sand and by the pool. We also found the customer service staff either unwilling or very slow to respond to customer requests. The service staff were all very friendly and helpful even if their english wasn’t the best.

Family

10/10

Exceptional

24 May 2026

Vatche

It was great

Partner

10/10

Exceptional

23 May 2026

Bobbi Jo

The hotel was amazing. Everybody is so friendly. The food was great and the bars well stocked. I would definitely come again.

Friends

8/10

Excellent

23 May 2026

Michael

We had a great time. We went with the Elite package. The room, our pool and lounge was a great perk. Breakfast was great, lunch was good. Dinner was not great. The Italian restaurant was good. The steak house and elite club were just ok. The Arabian restaurant was poor. Lots of snacks and drinks in the room. The bar service was very good at all locations. Exceptional at the private pool and private bar.

Family_with_children

8/10

Excellent

23 May 2026

Oleg

Good food, helpful staff.

Partner

10/10

Exceptional

22 May 2026

Elizabeth

This was our 5th visit, and were pleasantly surprised that the issues identified a couple of years ago had been rectified. The resort was very clean, the quality of food had improved substantially, and the overall experience was wonderful! We were especially excited to learn that we had been awarded \"elite status\", and were given an absolutely exceptional room with an ocean front view.

The staff at this resort are, hands down, the BEST. There are quite a few tenured team members who not only provided exceptional service, but remembered us from previous visits, even though they come into contact with thousands of visitors each year. They truly make you feel as though you are part of their family!

Partner

10/10

Exceptional

22 May 2026

Ekaterina

Great buffet selection for breakfast and dinner. Attentive and friendly staff. Great location (easy access to downtown and right on the beach)! Rooms were clean. We had no issues with the room keys, and found that the elevators were quick and efficient!

Partner

8/10

Excellent

22 May 2026

Kerrie Ann

Overall, great experience and vacation hotel could use a little updates as well as some of the restaurants but would go again and would highly recommend

Family

10/10

Exceptional

22 May 2026

Cynthia

Cleanliness was top notch! Areas were constantly being cleaned by staff. Food was good. Staff was always helpful!

Partner

8/10

Excellent

17 May 2026

Shelunda

This is my second time staying at this resort. The first time was excellent. That was back in 2024. This time I felt that due to the family side of their resort they kinda dropped the ball my first day there to my room, me and my daughter had to share a bed because they did not have any double bedding, which I requested double bedding when I booked the reservation back in December, also the full selection wasn’t all that great this go around maybe because they were trying to accommodate all the extra visitors from the family side due to them remodeling the family side, but they should’ve thought about that when they started the renovation, but all in all it was a nice experience for my mother and daughter just was really disappointed and the food selection. And also the restaurants you couldn’t make a reservation, but they were always full before 6 PM and it was first come first serve, but once again like I said, it was extra people there due to the renovation from the family side of the resort being shut down due to remodeling.

Family

10/10

Exceptional

16 May 2026

NONA

Good

8/10

Excellent

16 May 2026

Joanne

We were turned away on 2 restaurants the same evening because they were full. We ended eating at the Pier.

Family

6/10

Pleasant

16 May 2026

asima

The staff was not helpful. I never got the resort credit that was part of my booking offer. The staff was unable to help.

Partner

10/10

Exceptional

15 May 2026

Laura Donna

Service and food were exceptional.
Very clean and well managed.

Friends

8/10

Excellent

15 May 2026

Ana Cecilia

some menu in the restaurant was not good

2/10

Poor

15 May 2026

Matthew david

Absolutely worst resort we have stayed at...my husband and I stayed at a Riu in cancun and loved it so when picking our vacation destination we made sure it had a Riu BIG MISTAKE..1st off when we checked in we were told restaurants we 1st come 1st serve you can not make a reservation...ok not a problem unless you dont stand in line for an hour before they open because they only serve food from 6pm-730pm or you can eat at the disgusting buffet which had the food backwards food that should have been hot was cold and food like fruit and salad was warm..once we head to our room bell hop tells us beach and pools and beach close at 7pm no where on their booking site is this stated who closes a vacation destination pool at 7pm? Then we paid extra to have a full ocean view we got a view of the roof,once inside we realized the AC was locked at 68 it is hot in Aruba i am a heavy girl and want to cool down after being at the beach or pool.Food was absolutely terrible the steak house was good but that's it ...very limited on restaurant the female staff was enjoyable especially Maria she was our server at the steak house but most of the males were rude my husband asked one of the bartenders to stir his drink he handed him a SMALL wooden stick when my husband replied what am i gonna do with that he very irritability took his drink and half ass stired it all liqueur sat on the bottom..I asked for an extra towel for I have a lot of hair never got it even after manager called my room twice

Partner

10/10

Exceptional

14 May 2026

Stephen

Clean room, amazing staff, great good selection, almost no wait time at the bars

Friends_and_family Family

10/10

Exceptional

14 May 2026

kelly

The house cleaner was great and the lobby bartender purines was amazing and friendly. Can’t say enough about her and the entire hotel staff. Also Owen at the Italiana restaurant was Also a real asset to the RIU resort!!

Partner

10/10

Exceptional

12 May 2026

Julie

The resort was fabulous. The staff was terrific!! The food was always good :)

Friends

10/10

Exceptional

12 May 2026

John

Every thing was great except the food was little bit enjoyable on Thursday and Friday ther was to little of seafood to many salads ather wise it was grate o escape people łapy the towels on the chairs on the beach for the whole day and we were having trouble finding free chairs klose to the water ther should be a limit some kaid of do every body can enjoy you closed the rei palace yhe people could have used that side and ther would not be so much problems I went to your place too relax not to fight for a space

Partner

8/10

Excellent

12 May 2026

Ralph

The Key cards where bad, we had to get them replaced at least once a day because they would not work. We did not get our welcome gift until the last day we were there. House cleaning sometimes only left one towel but did a good job cleaning the room. All in all we really enjoyed our stay, the key cards were the worst though.

Friends

8/10

Excellent

12 May 2026

Kyle

Room was clean, the buffet was great, fresh food everyday. Staff was courteous and prompt with issues..

Friends

10/10

Exceptional

12 May 2026

Joshua

Had a great time. Daniel was our pool bartender and he showed us a great time and made sure we were at home. Ask for Daniel!!! By the pool! You won't regret it.

Partner

10/10

Exceptional

09 May 2026

Aubrey

Great breakfast and location

Partner

6/10

Pleasant

09 May 2026

DIANE

Mold in rooms causing discomfort and breathing issues. Sister resort next door was under renovation (this was not disclosed prior to booking) so we did not have access to all promised amenities. Not enough elevators. Had to wait in line to go everywhere. And no stairs available. Swim up pool was dirty and had tiles missing. We will not be back.

Family

10/10

Exceptional

09 May 2026

Charmeelah

Everything was wonderful! The staff was EXCELLENT! The location was also ideal. The only thing that bothered me was the lack of options for room service. I was not feeling great a couple of the nights and would have really appreciated a hot meal offering. Women have issues with health sometimes and are not able to go down to the restaurants to eat. It’s sometimes out of our control. Please consider this. I will definitely be back!

Self

10/10

Exceptional

09 May 2026

Denise

Rooms were clean, staff are great.

Partner

4/10

Poor

06 May 2026

Amanda

-Service for the rooms were unacceptable. Calling numerous times for a room cleaning and new towels/ washcloths.

- the cups at the bar are extremely small bring your own cup.

Family

10/10

Exceptional

05 May 2026

Timothy C

Excellent vacation staying with this property!!

Friends