Name: Garner Hotel Berlin - Gendarmenmarkt
Address: Charlottenstraße 66, Berlin, 10117, DE

10/10

Exceptional

20 Jul 2026

Victor H

⭐⭐⭐⭐⭐ Excellent Stay

From the moment I arrived, Julian and Nabil made the experience exceptional. Even though the lobby was incredibly busy, Julian took the time to sit down with me and give me a full lay of the land — local tips, hotel amenities, and everything I needed to feel settled right away. Nabil too made sure the checkin was very smooth.

The room was comfortable, clean, and well‑maintained, with housekeeping showing up every single day without fail. It’s always nice returning to a fresh room, especially during a longer stay.

The location is fantastic — close to restaurants, shops, transit, and everything you’d want within walking distance. It made getting around effortless.

Two small recommendations to make a great hotel even better:

• Breakfast variety — Rotating the breakfast menu every three days would be a huge plus for guests staying longer.
• Carpet upgrades — Refreshing or upgrading the carpets over time would give the hotel an even more modern, polished feel.

Once again highly recommend this hotel to everyone.

Family_with_children

6/10

Pleasant

20 Jul 2026

Emma

It was fine. Location is good, but the rooms were very small and not clean. The pillow cases on some of the pillows were too small and kept falling off, exposing yellow stained pillows. The soap in the room was empty so we had to use the shower soap. Also, the breakfast was okay…just not as good as it was in the past. Maybe it is different ownership.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Jose Refugio

Un hotel
Muy cómodo pero no esperes demasiado. Los precios están ok. Céntrico para caminar.

Partner

10/10

Exceptional

06 Jul 2026

Hillary

Great location with a delicious breakfast.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Virginia

Hotel is located right in the center of downtown which made it easy to catch the U or S-bahns to see all the sites. We were a family of four and slept comfortably in one room. The breakfast was amazing and the desk staff were very helpful.

4/10

Poor

17 Jun 2026

Vanessa

Nice spot, missing essentials like extra towels, soap, no deadbolts on doors. Some staff friendly, others a bit rude with us being tourists. Excellent spot for locals, may feel a bit unfriendly to tourists

2/10

Poor

16 Jun 2026

Dijana

Good
- location
- stored luggage

Not good
- dirty and not maintained well
- smells moist, mouldy, dusty
- shower see through and connected to bedroom and thereby ceiling moulding
- shower substantially leaking and tiles lifting
- nowhere on the shower a shelf to put toiletries
- entry door locked and only rotating one available, which is hard when you have two suitcases and one person

Only stayed one night, otherwise would have gone elsewhere.

There’s plenty I’m this price range around the area - avoid this one.

Self

8/10

Excellent

11 Jun 2026

Edmund

Friendly staff. Clean rooms. But breakfast was expensive. Good location.

Family_with_children

10/10

Exceptional

02 Jun 2026

Tanya

Great updated boutique hotel with great breakfast in a perfect location.

Family

10/10

Exceptional

31 May 2026

Heather C

This is our second stay at this hotel. Location is so central to all of the sites, staff are amazing and the rooms are efficient and stylish. The breakfast buffet is the best way to start your day in Berlin! We will be back!

Partner

4/10

Poor

27 May 2026

Metehan

Room condition and cleanliness was sub par. We stayed for 4 nights and they only cleaned and tidied our room once. When they did they took our towels and did not replace them with new ones. We had to take it ourselves. Great location and all but would not choose again. There are better alternatives for the same price in the vicinity.

Friends_and_family Family

8/10

Excellent

09 May 2026

Acasia

Clean room, small bathroom space, awesome staff and amazing location!

4/10

Poor

01 May 2026

Emin

We stayed 3 nights and it was not match all the expectations. First of all pictures of rooms and other environments about hotel just made with best angles and not reflection of overall hotel. Rooms are not spacious and moreover I can easily say all carpets are dusty and its not proper for allergic persons. Also bed sheets are not clean enough. It is budget friendly hotel however those conditions are definitely below our expectations.

Partner

6/10

Pleasant

10 Apr 2026

Claire Samantha

Not the tidiest room, stained carpets & room wasn't serviced until around 6pm?! Pillows too big & squishy or too narrow & hard made for uncomfortable sleep

Self

6/10

Pleasant

08 Apr 2026

masoud

Very good location close to sightseeing destinations, restaurants and a few shops

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Bradley

Clean room with very nice staff in a perfect location

Self

4/10

Poor

20 Mar 2026

valerio

The hotel is decent and one block from the Stadtmitte station.
The personnel… that is a completely different story! Very unfriendly and sometimes rude.
Here are some examples: I arrived at 2pm and asked if there was a chance to check in a bit earlier. The answer was: check in is at 3pm, come back later. There is a better way to say things to people who have been traveling for 17 straight hrs to reach Berlin and chose your hotel out of hundreds available! They didn’t even offer to hold my luggage for that hr so I could take a walk. I had to ask for it.
The night before check out, I wanted to make sure I paid my bill since I would have left very early the next morning. While I was speaking with the young gentleman at the front desk, he was sharing something on his phone with his colleague, they were looking at the phone and talking in German between themselves.
The next morning, at 4 am, I came down to the lobby with my luggage and put my key on the desk since no one was there. After a few minutes the same young gentleman from the night before showed up in the lobby then quickly went out to smoke. He didn’t bother telling me that the revolving door was blocked, even though so he saw me getting into it. When I came out from the side door, he was still smoking and I asked him why he didn’t tell me not to use it.
Guys, you really need to invest more in your personnel …I have never seen this kind of rude and unprofessional service at a hotel.
I interacted with 4 different front de

Self

4/10

Poor

07 Mar 2026

Belinda

Good location but the rooms are ridiculously small & stuffy. You're not able to work in your room nor is there a decent lobby area to work from. No laundry service either. I couldn't be bothered to ask for an iron as there was no space, already climbing over my suitcase. The breakfast selection was quiet poor and exactly the same buffet selection over the 4 days I was there. Perhaps ideal for a drop and go.

8/10

Excellent

05 Mar 2026

Alastair

Accommodation generally pretty good ….. no complaints about stay!

Partner

10/10

Exceptional

17 Feb 2026

Michelle

Great location, amenities, and breakfast.

2/10

Poor

04 Feb 2026

Zoran

Extremely rude staff on front desk, room in terrible condition.

Friends_and_family Friends

2/10

Poor

11 Jan 2026

Alexi

Room is a closet. Carpet in room dirty. Whole place looks like something out horror movie. Would not recommend; breakfast was ok - not worth extra money.

Leisure Partner

8/10

Excellent

06 Jan 2026

Johnathan

Grat

6/10

Pleasant

17 Dec 2025

Carrie

Just ok not too impressed

Leisure Family

8/10

Excellent

12 Dec 2025

Ivan

Very clean room. Great amenities. Perfect restaurant room was a little bit on the small side.

Self

8/10

Excellent

08 Dec 2025

Vickie

Didnt do breakfast, carpet could use a cleaning

10/10

Exceptional

04 Nov 2025

Don

Well kept, clean and comfortable hotel in good location.

Friends_and_family Friends

10/10

Exceptional

01 Nov 2025

Taavi

Nice place:)

10/10

Exceptional

20 Oct 2025

Nicola

The staff were very welcoming on arrival. The room was spacious for a family of 4. It had a large double bed, a single fold away and a sofabed too. The location was excellent, a metro just a couple of minutes walk away and plenty of great restaurants options nearby.

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Sarah

The room was simple but comfortable and clean. Check-in staff were friendly. The highlight was breakfast, which had a really wide range of foods from cooked breakfast to cereals, breads and cold meat and cheeses. The location was fantastic, within half an hour's walk of all the big sights and near plenty of transport options (including to get to the airport). Would stay there again if i was visiting Berlin again.

Leisure Family

10/10

Exceptional

05 Oct 2025

Sharon

Perfect location for walking all over and for Berlin Marathon start/finish!

Leisure Partner

10/10

Exceptional

26 Sep 2025

France

Close to everything!

Friends_and_family Friends

10/10

Exceptional

16 Sep 2025

Colten

Good location, breakfast options were plenty, staff was welcoming. Recommend to others.

Leisure Partner

10/10

Exceptional

03 Sep 2025

Jose

Great place to stay.

8/10

Excellent

27 Aug 2025

LAXMI MAYA

No thanks

Leisure

10/10

Exceptional

26 Aug 2025

Ying

The location of the hotel is ideal, with public transports nearby, connecting to all directions of the city. The staff were nice and friendly, they stored our luggage before we checked in so that we could explore the city. Very much appreciated!

Leisure Family

10/10

Exceptional

17 Aug 2025

Kevin

No complaints

8/10

Excellent

07 Aug 2025

Michelle

The staff was courteous. The area was convenient.

Leisure Self

10/10

Exceptional

05 Aug 2025

Simon

Na

Leisure Partner

6/10

Pleasant

23 Jul 2025

Rodrigo de

Room
Is Ok, OLD and carpet unclean, breakfast very good, staff incredibly helpful, too bad that the property requires more Maintainance

Leisure Family

8/10

Excellent

23 Jul 2025

Lynsey

Great location

Hotel was well located near check point charlie and 20 min walk to Alexanderplatz.

Room was not made up properly when we arrived and reception gave us bedding and we to make it up ourselves!

Friends_and_family Family

6/10

Pleasant

11 Jul 2025

Valerie

Convenient location

The room was comfortable but not cleaned well. The carpet was dirty and stained and the bathroom, whilst we got clean towels daily, was not cleaned well if at all!! Th hotel was best for its location. Just a short walk from Checkpoint Charlie and the Concert Hall.

Partner

8/10

Excellent

16 Jun 2025

Ian

Room is functional for visiting Berlin and can't fault comfort and cleanliness, but basic room facilities.

Partner

10/10

Exceptional

08 Jun 2025

Stephen

Great room, great view, friendly staff, good breakfast

Leisure Friends

10/10

Exceptional

08 Jun 2025

anne

Staff were lovely, very helpful. Rooms clean . Beds comfortable

10/10

Exceptional

27 May 2025

Linda

Very friendly staff. Great location. Lovely room

Leisure Partner

10/10

Exceptional

22 May 2025

Mathias

Location
Breakfast
Staff

Leisure Partner

8/10

Excellent

22 May 2025

Patricia

Good location.Beds comfortable.Breakfast was nothing special and expensive 19 euro.

Business

10/10

Exceptional

11 May 2025

thom

The property was easily located and offered a good location near many tourist areas. There are plenty of restaurants and shopping available as well. The facility is clean and the staff were very friendly.

Leisure Self

10/10

Exceptional

02 May 2025

Mrs Wendy A

Very clean and comfortable fantastic location

8/10

Excellent

14 Apr 2025

Luke

Nice and central, decent decor and comfy bed, rooms are good but do feel a little cramped. Good central location, breakfast is good.

Leisure Partner

8/10

Excellent

04 Apr 2025

Marion

The hotel was a little hard to find as we were on the opposite pavement and the hotel’s name didn’t really stand out.
It was very conveniently located for walking to many sights including the Brandenburg Gates and Check Point Charlie and also public transport was just a street or two away.
The room was a little more compact than the photos suggested but very comfortable bed.
The public areas were very nicely furnished and the staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

22 Mar 2025

Verified traveler

Super nice staff

Business Friends

8/10

Excellent

18 Mar 2025

Antonino

Centrally located

Leisure Family

6/10

Pleasant

15 Mar 2025

rianna

The room was boiling hot so didn’t sleep well. Aircon didn’t work well.

Leisure Friends

8/10

Excellent

17 Feb 2025

Petter Julian

Nice convenient hotel. A little unpractical solutions in the room. Otherwise fine.

Business

10/10

Exceptional

02 Feb 2025

Hussein

Great location with most everything around.

Leisure Self

10/10

Exceptional

21 Jan 2025

Fiona

Good hotel

Hotel was good for everything. Good location, comfortable.

Self

8/10

Excellent

21 Dec 2024

Paul

Great budget hotel

Great location close to Checkpoint Charlie and several other sites within walking distance. Also a decent breakfast.

Partner

4/10

Poor

15 Dec 2024

Robin

Not value for money

Service personell were slow, unattentive. Rooms cramped, poor soundproofing. Says it has a bar but very spartan and uncomforable

Friends_and_family Friends

6/10

Pleasant

14 Dec 2024

Robin

Good Location

Good location. Rooms are very cramped and basic

Friends_and_family Friends

8/10

Excellent

04 Dec 2024

Karen

Nice central hotel, clean, quiet, comfy bed. Only downside was the shower that kept turning to scalding water. Staff were lovely.

Leisure Partner

10/10

Exceptional

18 Jul 2026

Simone

God morgenmad, venlig personale, stort familieværelse. Dejlig tæt på spisesteder og u-bahn

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Tabinda

Ok sted, personale er søde

6/10

Pleasant

16 Jul 2026

fernando

Dejaron artículos de la pieza en el cuarto, cuando lo fueron a hacer. No nos hicieron el cambio de jabón líquido a la regadera y ya hacía falta. No nos cambiaban los trastes sucios. El personal de recepción fue sumamente amable.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Hanne

Rent og pent, god plass. Stort fint bad.Bra aircondition. Stille og rolig område. Hyggelig personale. Lå sentralt til, lett å ta t-banen.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Kristian

Ok det var fint hotel og beliggenhed var god

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Jennie

Enkelt hotell. Visst renoveringsbehov. Inget för den kräsne. Läge bra. Personal bra.

Family_with_children

8/10

Excellent

01 Jul 2026

Hugo

Desayuno excelente, muy bien ubicado, familiar.
La alfombra del cuarto algo sucia
El personal muy servicial

Friends_and_family Family

6/10

Pleasant

28 Jun 2026

Rene

Ligger super centralt. Ingen larm. Gode store værelser.

Partner

4/10

Poor

21 Jun 2026

Charlotte

Frukosten var helt okej, men vistelsen präglades tyvärr av flera problem. Vid incheckning hävdade personalen att frukost inte ingick trots att den fanns med i bokningen. Dessutom debiterades vi ett högre pris än det som framgick av bokningsbekräftelsen. Efter en diskussion korrigerades felet och mellanskillnaden återbetalades.

Rummet levde inte heller upp till förväntningarna. Mattorna var fläckiga och duschkrämen i badrummet var inte påfylld.

Sammantaget gav hotellet inte ett särskilt professionellt intryck, och jag skulle inte välja att bo här igen.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Rafael K F

r

4/10

Poor

02 Jun 2026

Denise

Al nostro arrivo mancava il sapone nel dispenser della doccia e la moquette era sporca. Avevamo una camera tripla, eppure c’erano solo due bicchieri e due tazze; inoltre il terzo letto era a tutti gli effetti una brandina. Un hotel senza pretese.

Friends

4/10

Poor

01 Jun 2026

Didier

Hotel médiocre, sale, inconfortable, typique de l'ancienne Allemagne communiste.

8/10

Excellent

28 May 2026

Malene

Alt var fint og central beliggenhed

Partner

10/10

Exceptional

25 May 2026

Dusko

Das Personal war sehr hilfsbereit. Das Reinigungsteam hat einen super Job gemacht und die Zimmer waren sauber und kühl.

Mankos:

- Schnitt vom Zimmer /Dusche war nicht die optimalste da die Dusche gefühlt mitten im Raum steht. Da alles sauber war gibt's auch keinen Punkt Abzug

- Frühstück für 19€ pro Person ist wirklich nichts besonderes und von der Qualität nicht überzeugend. (Würde ich in Zukunftweg lassen und auswärts essen)

Self

6/10

Pleasant

18 Apr 2026

Fredrik

Personalen i receptionen är ganska ohjälpsamma

Friends_and_family Family

2/10

Poor

16 Apr 2026

David

Too bad they don’t reply to messages!!

Self

6/10

Pleasant

14 Apr 2026

Jan

Parkplatz aus Inserat nehmen, da Parkhaus Einsturzgefährdet. Wurde uns vom Mitarbeiter gesagt.

8/10

Excellent

07 Apr 2026

Karina

Ganske udmærket hotel, okay morgenmad og forholdsvis centralt beliggende.

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Alexandre

Oui tout etait nickel

Partner

10/10

Exceptional

05 Apr 2026

Germinia

Limpeza do quarto ótima, café da manhã excepcional e atendimento impecável dos funcionários.

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

Camila

Localizacao, atendimento dos funcionarios otimos!
Café da manhã impecável!
Os quartos são excelentes, cama boa e limpeza otima!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Yakima

Sehr freundliches Personal. Zimmer war sauber und ordentlich. Bequemes Bett und Kissen. Super Lage um von A nach B zu kommen in der Stadt.

Self

2/10

Poor

11 Mar 2026

Håkon

Overall a bad experience, and I will not use Hotels.com in the future!

6/10

Pleasant

10 Mar 2026

Axel

God plassering

8/10

Excellent

26 Feb 2026

Jacob

Rummet var okej i storlek! Trots att vi bokat för fyra personer så var inte den andra sängen bäddad, utan fick be om det. Frukosten var mycket bra och vår dotter som har celiaki fick en korg med glutenfria saker varje morgon. Det enda med rummet var att vattnet i duschen pendlade mellan kallt och varmt, otroligt opålitlig dusch…

10/10

Exceptional

01 Feb 2026

Damaris

sehr gute zentrale Lage, tolles Frühstücksbuffet. Freundliches Personal. Die Zimmer sind in die Jahre gekommen aber zweckmässig und sauber.

Leisure Family

10/10

Exceptional

16 Jan 2026

ALEXANDRE RENATO

Quarto excelente, atendimento primoroso lugar perfeito perto de tudo

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

CELIO LEANDRO

Muito bom

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Jens

Nej

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Tero

Perushyvä

Business Self

8/10

Excellent

24 Nov 2025

Peter

Lage sehr gut und zentral, Personal könnte etwas freundlicher sein, zimmer gut und günstig wie insgesamt, günstiges Hotel in zentraler Lage, zu hohe Ansprüche sollte man nicht stellen, vermittelt Eindruck eines ‚nachgenutzten‘ Hotels

Business Self

6/10

Pleasant

19 Nov 2025

Hans

Wat vriendelijker bij het inchecken. Voorbeeld: Welkom bij ons hotel. Heeft u een goede reis gehad?\" Dat is een voorbeeld van hoe je als receptie kan beginnen.
Tevens hadden we aangegeven dat de zeepdispenser bij de wasbak leeg was. Die is niet gevuld...
Bij het uitchecken dit vermeld, maar er werd niet echt op ingegaan...
Misschien ook schone handdoeken neerleggen. We hadden de kaart aan de deur gevangen.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Evelien

Clean, friendly staff, nice room

Leisure Self

10/10

Exceptional

03 Nov 2025

Britt Jespersen

Meget centralt placeret i forhold til seværdigheder. U-bahnstation statmitte lige rundt om hjørnet. 700 meters gang til det store indkøbscenter mall of Berlin, hvor øverste etage er food marked med alverdens tilbud. Pæne rene værelse og god seng. Roligt hotel. God morgenmads buffet.

Friends_and_family Friends

2/10

Poor

01 Nov 2025

Junji

Expedia御社に非常に不満です。初日、用意された部屋はバスタブなしのシングルルームでした。自分で交渉しましたが当日に部屋はなく、風邪をひきました。交渉して翌日からバスタブ付きのダブルベッドルームに変わりました。返金ください。

Business Family

8/10

Excellent

30 Oct 2025

Jonas

Allt funkade bra, personalen var trevlig, rummet var välstädat.

Friends_and_family Family

8/10

Excellent

30 Oct 2025

niclas

hotellet låg bra till nära u bahn, frukosten var bra o helt ok rum för hela familjen

Friends_and_family Family

10/10

Exceptional

26 Oct 2025

Klaus

Alles in Allem eine Topp- Adresse. Was mir aufgefallen ist, die Brötchen (Frühstück) sollen mit der Zange aus dem Korb genommen werden.
Der Service- MA füllt aber den Korb von Hand mit Brötchen nach. Aber hey, nix schlimmes. Ich denke mal nicht, dass daraus eine Pandemie entsteht 😂👍. Komme wieder … bzw. Empfehle ich weiter…

Leisure Friends