Name: Oaks Sydney Castlereagh Suites
Address: 317 Castlereagh Street, Sydney, 2000, AU

10/10

Exceptional

19 Jul 2026

Stephen

It's a great place to stay.

Self

6/10

Pleasant

19 Jul 2026

Angelique

nice stay

Partner

8/10

Excellent

17 Jul 2026

Lorraine

I was disappointed at the pool. The water temperature was cold so l didn’t go in and do my laps as l had planned.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Clint

Hotel was clean, quiet, comfortable, and in a good location. All one can ask for!

6/10

Pleasant

14 Jul 2026

Devin

A decent size one bedroom apartment but this is definitely a property that has a “bare minimum “ approach to furniture, kitchen provisions and technology. The internet was not functional, despite the best efforts of the IT guy, and was slow, unreliable and antiquated. Wouldn’t stay here again because there are so many alternative accommodation options nearby.

Family

8/10

Excellent

11 Jul 2026

sarah

Nice pool and spa, big apartment, friendly staff. Only thing to make it better would be more amenities in the rooms ie better cleaning products, dish washing liquid, clothes washing powder etc

Family_with_children

10/10

Exceptional

08 Jul 2026

John

Return customer, great location in central Sydney city, fully equipped kitchen, very comfortable stay.

Partner

10/10

Exceptional

03 Jul 2026

Vincent

Room had everything we needed and appreciated the flexibility to allow an early check in.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Sage

Best location and spacious rooms + balcony

Partner

10/10

Exceptional

01 Jul 2026

Ross

Good one bedroom apartment, friendly accommodating staff, lovely spa pool in gym area.

Partner

8/10

Excellent

30 Jun 2026

Vincent

The 3 bedroom apartment was perfect for a family stay, with ample room, handy facilities including laundry and privacy. Staff at the front desk were extremely friendly and helpful throughout, including addressing a few problems we encountered very promptly.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Christine

The property was clean and comfortable and had all the kitchen conveniences needed
for any length of stay. The staff were polite and efficient. I would stay here again.

Partner

10/10

Exceptional

16 Jun 2026

Zhenji

Big space. Convenient location. great staff

Self

8/10

Excellent

16 Jun 2026

Alyssa

Property was a bit run down but spacious and clean. Good location for what we needed

Family_with_children

10/10

Exceptional

15 Jun 2026

kao

friendly staff and clean room

4/10

Poor

14 Jun 2026

Graham

The room was dated bed was 2 singles push together

Partner

10/10

Exceptional

08 Jun 2026

Natalie

The staff were so polite and accommodating to our requests.
The location is ideal- close to everything including transport.
I have already booked another stay at this apartment.

Friends_and_family Friends

8/10

Excellent

06 Jun 2026

Rosie

Our 2 bedroom apartment was excellent- clean and spacious with comfortable beds. It had an ensuite as well as a bathroom. The kitchen was well stocked. The spa was amazing. Checkin went smoothly. Our luggage was stored until our apartment was ready but there was some confusion on collection due to the small storage area ( our bags having been moved and separated from our backpacks). Our accommodation was close to shops, the theatre and eateries.

Family

10/10

Exceptional

06 Jun 2026

Elizabeth

I've stayed here a number of times and I keep coming back. It's an excellent location, close to Central and Chinatown (even closer to Thaitown) and excellent value for money, especially if you are staying for a few days and can use the kitchenette. It's got a lovely pool which is well-maintained, and the gym is fine too. It's not a fancy place but it's really solid.

Self

8/10

Excellent

01 Jun 2026

Michael

Great staff on the reception. Comfortable and well appointed room.

Partner

8/10

Excellent

26 May 2026

peter

Clean room and staff very friendly

Partner

8/10

Excellent

22 May 2026

Darren

Fabulous location between Central and Museum, and 2 light rail stations nearby. Loads of eating choices nearby.

Room was good sized and very comfortable. Kitchen facilities excellent. Free to air TV was tricky to access (via Foxtel... but the upside was that it had Foxtel!)

Bathroom facilities were a bit tired, but perfectly functional. Bed super comfy. Good wi-fi.

Recommended for short or longer stays.

Partner

10/10

Exceptional

22 May 2026

Panya

Everything is good
We’re coming back soon.

Friends_and_family Family

4/10

Poor

18 May 2026

Darren

Central location. Clean but housekeeping was only every Friday. You have to ask for room essentials if you don’t won’t to wait until Friday. Staff were nice. No lockers at the pool. I was on the 9th floor and the train and traffic noise was bad. Staff were pleasant.

Self

8/10

Excellent

17 May 2026

Jo

I stayed in a studio. The air conditioning was terrible - sounds like an engine, I could not sleep with it on. The old curtains didn’t meet, so large gaps let light in. There were no electrical sockets near the bed.
The cooking hot plate had some multi sockets under the sink which meant the plug didn’t stay in unless you got the angle right.
I let reception know my concerns on check out. The positives were the reception staff were nice, the room was clean. It felt safe and secure. The bed was very comfortable, and I could open the window a crack which was good in winter, but the city street is noisy, to be expected. The location is very convenient.

Self

10/10

Exceptional

14 May 2026

Vicki

Very comfortable 2 bedroom unit, with full kitchen & 2 bathrooms.
Very quiet even though it's close to the railway.
Perfect position for the Capitol Theatre & easy stroll to Chinatown.
All staff were wonderful to deal with.
Would definitely stay here again.

Friends

10/10

Exceptional

07 May 2026

Hollie

Clean area good size rooms ( I needed a queen and two singles). The double bathroom was a surprise. The spa and pool were fabulous

Family_with_children

10/10

Exceptional

05 May 2026

Paulina

Great friendly staff

Partner

2/10

Poor

03 May 2026

Joanne

The lack of hot water two days in a row was the main issue. I asked for a room with 2 beds and only got 1. The room was not mentioned to have no housekeeping. It was also very noisy. I would not recommend or stay again.

Family

10/10

Exceptional

30 Apr 2026

Craig

Excellent location on the perimeterof Chinatown, so much good food. The staff was always competent , friendly and helpful- top marks!
My 9 day stay was perfect.

Self

6/10

Pleasant

30 Apr 2026

Belinda

Cleanliness wasn't the best .... Especially in the pool / spa area which was disappointing!!
Room was ok. Bathroom a bit gross too mainly down to bring old and dated I think.
Location was awesome! Close to so many things! If not walking distance only a short trip to get to where you wanted to go.

Friends

10/10

Exceptional

29 Apr 2026

andrew

Second time weve stayed , kitchens both equipped differently, this one only had one shelf in oven and no coffee machine .
But very clean

Partner

4/10

Poor

29 Apr 2026

Paul

Had an issue with my room as it was small and smelt. Very noisy banging from the air conditioning. Sent a message to the company demanding for a refund there has been no response from the company. I went to see the staff on reception who did move us to a bigger room. I honestly don’t believe it’s worth the money and I would suggest that people should find alternative accommodation.

Family

10/10

Exceptional

22 Apr 2026

Rachel

Large apartment in quiet area. Walkable, central and handy to the train.

Partner

10/10

Exceptional

20 Apr 2026

Laite

Everything was exactly what i wanted.

Partner

10/10

Exceptional

18 Apr 2026

Paul

The Oak is in a great location in \"Thai Town\" in the Sydney CBD. The apartment was a good size, clean, and everything worked. It also had a roomy balcony that faced east, and with the nice weather, we got enjoy afternoon drinks looking over the suburbs.

Check-in was easy with friendly staff, and I was pleased with the very fast lifts, something handy since our room was on the 27th floor. Despite seeming quite busy, we never had to wait more than a minute to get up or down.

The location is great. Quick access from the airport in a taxi or train. There are so many places around to eat that you are spoilt for choice. My favourite breakfast place was the Naked Duck, about 100m away from the apartment. Chat Thai is just another 50m for the best Thai food in Sydney.

There are many other great Thai , Japanese, and Chinese restaurants all within a 2 minute walk, and plenty of nice pubs for a few ales and reasonably priced steak or seafood meals. If you venture a little further down to Barangaroo area on the waterfront, I'd recommend Old Town Hong Kong for some of the best Cantonese food you'll find in Sydney.

The hotel location is great for getting around. Trains, buses, and light rail (trams) can take you anywhere you want to go. I was there for both business and pleasure and we used the public transport several times. Cheap, fast, comfortable, safe.

Overall other than the room maybe needing a coat of paint, you can't really fault the Oaks for the stay and the location!

Partner

10/10

Exceptional

14 Apr 2026

andrew

The kitchen was lacking a few things like a flat

Partner

10/10

Exceptional

13 Apr 2026

Jane

The room was spotless and smelled clean and fresh. The kitchen was well equipped and the washing machine and tumble dryer were a welcome bonus. There are shops close by for essentials and the location is very good.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Gene

I booked a City View 1 bedroom apartment. The furniture was well-worn and the paint on the doors was peeling. However, the apartment was very spacious, & clean. The bed very comfortable. There was a full size kithcen including everything you would need. There was a showeer and a sepereate bath tub. The location is central Chinatown with an abundance of dining, drinking and entertainmment options.

I have stayed in numerous apartments in Chinatown and this is the best. I'll definately book here for my next visit.

ps If you don't book a city view apartment you will be looking into the neighbour's windows.

Partner

10/10

Exceptional

05 Apr 2026

Ian

stayed 7 nights. great location for trains and light rail. very friendly and helpful staff. ordered 1 bed apt but got 2 bed. very spacious clean rooms and well equipped kitchen (except for lack of strainer for rice/pasta/vegies. large indoor heated pol and adjacent spa were great. no charge to get more tea/coffee/sugar sachets or leave luggage to pick up later on day of departure.

Partner

10/10

Exceptional

04 Apr 2026

Georginna

We had an excellent stay at the oaks The rolms were clean comfortable and accomadating.The location was convenient

10/10

Exceptional

02 Apr 2026

Tiziana

Good location. Reminder that most shops and restaurants are closed on holidays!
Kitchen was perfect.

10/10

Exceptional

01 Apr 2026

Christine

Nice

4/10

Poor

26 Mar 2026

Dom

Positive
Room was clean and large
We'll equipped
Good central location

Negative
It's opposite the train line to central, I was on floor 3 and could hear the trains through the night. I'm sure would be fine on the other side of the hotel or higher up.

Self

8/10

Excellent

17 Mar 2026

Caroline

The reception staff were friendly and efficient. The hotel was in a great location in Sydney and was close to Chinatown and in handy distance to the SCG,

Partner

8/10

Excellent

09 Mar 2026

Jeanne

Room, pool and hot tube clean. Good location, close to many restaurants and shopping.
WiFi in room wasn't real consistent but not there much

Self

10/10

Exceptional

07 Mar 2026

Maree

The apartment was very spacious. It was clean and if we needed anything they were very willing to help us out,

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

Kate

Location was great and the place was as advertised. We were on a low floor and the street noise was excessive. It might be worth looking for a higher floor if you're travelling with light sleepers. Apartment was spacious with everything we needed.

Friends

8/10

Excellent

03 Mar 2026

Kay

Clean spacious room has everything you spoils need for a overnight or couple of days

Self

10/10

Exceptional

25 Feb 2026

Rebecca

Great location

8/10

Excellent

16 Feb 2026

Anastasios

Spacious, clean and well equipped one bedroom apartment which was perfect for my wife and I and our little baby. It was a little noisy in the living area from the road traffic, but it was fine from the bedroom. We also loved the big pool and gym. Overall it’s a perfectly good, functional hotel for a short stay. Great location too near Central and the heart of the CBD

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Tanya

Great room, friendly staff.

Leisure Family

6/10

Pleasant

21 Jan 2026

Mark Thomas

Arrived at the hotel after a red eye flight from Perth at 7am with my young son. We checked in early and asked if we could receive our room key at some time during the day before the scheduled 2pm. The girl on the front desk said she would contact me if a room became available. We called twice during the day and were told the same thing. We went back to the hotel around 1:30, sat in the lobby, and watched as people who were just arriving were given keys to their room.

Yes, I understand check in is 2pm. But there used to be such a thing as customer service, hotels and staff used to try and help people and let them go up their rooms a bit early. They could see my young son was exhausted and not feeling very well but they chose not to help us. they could've given our room some slight priority, I know because I have friends in the hotel industry and that's what they do routinely. We were finally given the keys to our room at 1:55.

The room was adequate but rather shabby.Walls need a fresh coat of paint and tiles in the bathroom were cracked.

8/10

Excellent

06 Jan 2026

Leanne

Great location for Chinatown and Capitol Theatre

8/10

Excellent

01 Jan 2026

Laura

Great spacious rooms and washing facilities. Walkable to everything or tram on next road.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Sylvia

Room was a very good size and spacious. Kitchen had everything we needed. Staff was excellent

Partner

10/10

Exceptional

26 Dec 2025

Maureen

Great location to light rail, loved the balcony .
Clean , comfy bed.

Leisure Family

8/10

Excellent

22 Dec 2025

Chris

Staff were very professional and helpful. Our room was clean and the facilities were good

Leisure Partner

2/10

Poor

19 Dec 2025

ADITHYA

Really old place

8/10

Excellent

16 Dec 2025

Chan

Room was pleasant and spacious.
Will stay here again.

Leisure Family_with_children

8/10

Excellent

22 Nov 2025

NICKOLAY

Clean and tidy. Friendly staff. Close to train station.

Business_and_leisure Partner

4/10

Poor

21 Nov 2025

Angela

Rooms could have been cleaner.

Business

4/10

Poor

21 Nov 2025

Angela

Aircon was very noisy! Tv didnt work, and the rooms lacked power points in appropriate places. Lots of extension cords and make shift work arounds.
Room and bathrooms were cleanish ...but could still be improved.

Business

10/10

Exceptional

13 Nov 2025

Eddie

room fantastic and staff wonderful

Leisure Self

10/10

Exceptional

11 Nov 2025

Jason

Great Location, had everything we needed.

8/10

Excellent

09 Nov 2025

Leanne

Clean room, helpful staff

Friends_and_family Friends

8/10

Excellent

31 Oct 2025

James

Room clean
Elevator very fast
Staff helpful

Business_and_leisure Partner

8/10

Excellent

30 Oct 2025

Jeanette

The rooms were dated with worn carpet. We had two rooms on different floors and were unable to get to the other floor. We had to go to the lobby each time.

6/10

Pleasant

29 Oct 2025

jean

The room could use some paint and updates. Staff was very pleasant.

Leisure Family

8/10

Excellent

25 Oct 2025

Shannon

Great location and very spacious rooms. The property itself is aged and could do with some tidying up and renovating. The foyer area had a pretty strong smell (Indian spices) as you walked on off the street but that didn't spread to the other floors.

Business_and_leisure

10/10

Exceptional

15 Oct 2025

Linda

This was an excellent location, with great staff who are very helpful. The apartment was exactly what I needed.

10/10

Exceptional

15 Oct 2025

Ronald J

Opera house, harbour bridge, central rail station, Close by

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Carlos

Great location and services

8/10

Excellent

05 Oct 2025

Greg

Great location near Central Station. Only issue was AC system extremely noisy and needing servicing.

10/10

Exceptional

02 Oct 2025

Noelene

Great Trip

Excellent location and very safe

Partner

10/10

Exceptional

26 Sep 2025

Kelly

Staff were friendly and helpful. Property is dated, however we opted for an upgrade and were given a spacious room with more facilities. The noise from the vents in our room from neighbours made it difficult to sleep, however we enjoyed our stay. The proximity to everything was incredible and ease of getting around made it the perfect spot.

Leisure Partner

8/10

Excellent

17 Sep 2025

Paul

Stay was comfortable, room wasn't ready at 2pm, aircon very noisy

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

carl

Simple clean and quiet. Comfy bed. Good price. Helpful staff. 2 night layover from overseas before heading home. 15 - 20 mins by uber to the airport. 5 mins walk to paddy’s market.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Rebecca

We always stay here when in Sydney as is a great location, this trip was because we were flying out early the next morning so being close to central station was a must

4/10

Poor

25 Aug 2025

Tanya

Not a bad spot, if you are in a pinch.

It was a Thursday night and the hotel seemed to be a hotspot for the younger ones, Uni Student aged. They were pretty noisy, and everywhere.

Self

10/10

Exceptional

23 Aug 2025

Graeme

Great location

Great place to stay. Close to transport and being an apartment we were able to cook our own meals when we wanted. Easy access to fish markets and harbour using the light rail system.

Partner

8/10

Excellent

14 Aug 2025

Graeme

Good except for internet

Good room with plenty of room and well equipped. Within walking distance of restaurants and light rail. Internet not up to standard - difficult to connect, drops out frequently.

Partner

2/10

Poor

12 Aug 2025

Chris

I won’t even start that my booking was booked for a night earlier and trying to have it updated. The hotel was not cooperating and only wanted more $ to change date after 15 mins of booking.
Check in they throw you a piece of paper with a map of the car park.. how about just say it is not clearly marked and entrance is about 20-30m up from reception.

Finally checked in and try to turn the heating on. It’s winter in Sydney. After a while no change in temp rang reception and they said they will turn it up.. so you can’t control within the room. No change rang again maintenance came in. Looked at and said will kick in shortly.
Again no change room is freezing - ring reception they offered more blankets and a portable heater. Was told no other rooms available to move.

After about 30 mins another room became available so moved. By then we had dinner and show to go to so only slept in the room..

Plenty of other hotel options around. Look at these..

Leisure Partner

8/10

Excellent

04 Aug 2025

Ann

Amazing location. It’s an older apartment but very well kept.

Leisure Family

10/10

Exceptional

31 Jul 2025

Hernawati

Great location

Leisure Family

10/10

Exceptional

24 Jul 2025

Hannah

Large spacious apartment

Really spacious apartment with massive living room. Would no way find something this big in the middle of London!

On downsides were pillows were too soft and internet liked to drop in and out at night.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Liam

My one bedroom apartment was very clean with plenty of toiletries, kitchen was very nice and overall a pleasant location near central station. Check in staff were amazing so friendly and nice.

Leisure Self

8/10

Excellent

12 Jul 2025

Peter

The Best For Me

My permanent stays in Sydney and Melbourne ((Flagstaff) Staff always the best, bedroom facilities perfect for my needs

Partner

8/10

Excellent

12 Jul 2025

Brenda

Kitchenette was very handy. Close to transport. Quiet in the room. Good view.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Milan

Friendly, nice area.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Pania

Walkable from central station. Handy to transport, theatres , and food options. Good clean hit spa !

Leisure Family

8/10

Excellent

22 Jun 2025

Ruth

I just needed a base for one night near the city and central station. A short walk to the places I needed, and the light rail made it close to the Lyric Theatre too. A lounge to use watching TV is always good. They were happy to keep my luggage after checking out. Helpful and obliging

Self

8/10

Excellent

20 Jun 2025

Kris

Quieter end of town yet close enough to light rail to get anywhere you want.
Room and facilities are a little dated.

Leisure Partner

8/10

Excellent

19 Jun 2025

terrence

clean, friendly, close to transport and supermarket

Leisure Self

10/10

Exceptional

11 Jun 2025

David

Attitude and manner of all staff we came in contact with all were extremely helpful at all times

10/10

Exceptional

08 Jun 2025

Daniel

The 2 bedroom apartment was very spacious and clean. Excellent location, walking distance to shops and restaurants. The light rail which will take you almost anywhere is just a short walk away. The price of the accomodation was very reasonable.

Leisure Family

10/10

Exceptional

01 Jun 2025

Tim

Well priced, very comfortable and as advertised. I will stay here again in future

8/10

Excellent

20 May 2025

Anthea

Location was great. Our 3 bedroom apartment was fantastic in size however there was a bit of a smell to the room. The pool and spa were great. Directions getting into the carpark we

10/10

Exceptional

15 May 2025

Linda

Great place to stay wonderful staff great pool

Leisure Friends

10/10

Exceptional

14 May 2025

Shaquana

Checkin was quick and easy. I had a wonderful view for my floor and the bed was very comfortable. Double points for being so close to the train station and tons of shops and restaurants were within walking distance.

Leisure Self