Name: The Palms Turks and Caicos
Address: Grace Bay Beach, Provicenciales, TKCA 1ZZ, TC

The Palms Turks and Caicos

Providenciales · Turks & Caicos Islands

100 reviews shown

4/10

Poor

05 Jul 2026

JOTZU

The public areas of the property are aesthetically appealing, featuring a well-maintained swimming pool. Excellent access to the beach with lounge chairs is available. The front desk staff and restaurant personnel are both friendly and accommodating. However, the condition of the rooms is disappointing. The room I occupied lacked soundproofing; noises such as children shouting, footsteps from the upstairs guests, and conversations in the hallway were clearly audible and echoed into the room. Additionally, the room was frequently inhabited by mosquitoes and the cleaning staff never really cleaned and removed this used bar of soap that was left by the prior guests. The final issue occurred on the last night of my stay, when a live cockroach was found in the bathroom. Based on these experiences, I cannot recommend this resort and do not intend to return.

Self

10/10

Exceptional

05 Jul 2026

raymond

Very well kept up friendly staff good bars on site and a great atmosphere

Partner

10/10

Exceptional

25 Jun 2026

Sofy

We had a pool view suite and we loved everything about it.

The room, the service, the staff, the restaurants, and of course the beach!
we liked everything about our stay at that hotel. Thank you.

Partner

10/10

Exceptional

15 Jun 2026

Lukasz

Pure perfection.

Partner

10/10

Exceptional

03 Jun 2026

Nicole

Our stay at the palms was everything we had hoped for! The grounds were beautiful and staff were welcoming. Service at the beach and pool were top notch. Dinner at Parallel 23 was amazing. Will be back!

Partner

10/10

Exceptional

19 May 2026

Manohar

It was awesome to stay in beach front rooms and experience the beautiful beaches

Family_with_children

10/10

Exceptional

15 May 2026

Justin

Resort was beautiful. Staff was professional and friendly. Food was above expectations. Very nice stay

Partner

10/10

Exceptional

10 May 2026

tiffany B

Excellent room and amenities. Parallel
Waitress not so great but CiCis is excellent.

Partner

8/10

Excellent

10 May 2026

Ashley

The hotel was great - the room was clean and very nice. The complimentary breakfast and waters was a great touch.

One negative would be how servers and bartenders handle tabs - it seems to be done on an individual basis not by bar so it makes ordering and closing tabs confusing.

Partner

10/10

Exceptional

09 May 2026

Christian

Love it

Partner

10/10

Exceptional

05 May 2026

Alejandro

Espectacular! No tengo ninguna observacion negativa! Sumamente costoso el consumo en el hotel.

Partner

10/10

Exceptional

27 Apr 2026

Barbara Angelina

We loved our stay at The Palms! Everything was perfect from day 1, the rooms were spotless and the staff was so attentive. The hotel is beautiful and the restaurants on site are great. I would definitely come back and book again! My only suggestion would be that the beach attendants be a bit more proactive. In the 5 days we were there, they never set up our beach chairs/opened umbrellas. Not a big deal for us but it was something we noticed.

All in all, lovely place and can’t wait to be back!

Partner

10/10

Exceptional

25 Apr 2026

Terry

Beautiful hotel/resort with an excellent staff. The property is just the right size, not huge, but not tiny either. Service at the bars, restaurants, and desks are all first rate. Warm and friendly atmosphere. Beach front property with loungers and sunbeds available. Ideally located within walking distance of downtown, but outside the hustle and bustle. Definitely would stay here again.

Partner

10/10

Exceptional

21 Apr 2026

Paul

We had absolutely 0 complaints and lived this place.

Partner

10/10

Exceptional

19 Apr 2026

Nishkruti

Room was clean and spacious, stocked with amenities. Breakfast had good fruit, protein, bread options and vegetarian friendly. Property is gorgeous. Rooms could be slightly more current; smart TVs to be able to stream Netflix or cast to TV. Bicycles also needed a bit maintenance- not stable enough to ride all the way into town and back. Would love some more vegetarian entrées on the SiSi and Parallel 23 menus; regardless the food was delicious.

The softest and whitest linens, towels and robes I’ve ever used!!

Friends

8/10

Excellent

18 Apr 2026

Rohini

Great resort but noisy

Partner

8/10

Excellent

17 Apr 2026

Lloyd

Aside from the resort the beach and water on Grace Bay is absolutely gorgeous. The island dining was extremely pricey but the quality and diversity of the cuisine was outstanding.

As for the resort, it’s a bit dated. Some furniture was worn and from the 1980’s - 1990’s. The resort is clean and somewhat dated amenities well maintained. The pool appeared nice but you cannot get near it as guests wake up early, before 7am, and “run” to the pool to save pool seating by placing pool towels and their belongings on the chairs - classless behavior for what is marketed as a high end resort experience.

Partner

10/10

Exceptional

16 Apr 2026

Robert

Great breakfast and staff

10/10

Exceptional

12 Apr 2026

Kathy

Beautiful accommodations. Service exceptional as is views and rooms. First rate!

10/10

Exceptional

11 Apr 2026

Aaron

Loved this property! Was beautiful property. We had mazing suite for 4 people. Everything was amazing! Food was amazing at the restaurants. Amenities fun all around the property. Expensive but everything is expensive on the island.

Family_with_children

10/10

Exceptional

30 Mar 2026

Vianka

I am so content with my decision to stay here. The staff were friendly always helpful and professional. The rooms and facility were always being unkept. Their swim up bar and quick access to the beach was insanely perfect. Probably turning this to my yearly visit spot to vacation.

10/10

Exceptional

27 Mar 2026

Alana

Everything was on the high level!

Family_with_children

2/10

Poor

27 Mar 2026

Iakov

Unprofessional management

10/10

Exceptional

23 Mar 2026

Akilah

This hotel is immaculate! The staff is very attentive and friendly, the beach is beautiful with plentiful lounge chairs, and the pool is huge. We will definitely be back!

Friends

10/10

Exceptional

15 Mar 2026

William

Rooms were excellent. Property layout and vibe were excellent! 90 percent of staff were excellent and very friendly and helpful.

Family_with_children

10/10

Exceptional

14 Mar 2026

Kymberly

Spa is amazing! Resort is very pleasant.

10/10

Exceptional

13 Mar 2026

JIAYING

Yes overlook the beach. Very kids friendly and foods are amazing at the new beach restaurant!

Family_with_children

10/10

Exceptional

13 Mar 2026

Celia

It was great, staff was very friendly, nice rooms. Hotel was beautiful and very well kept.

10/10

Exceptional

11 Mar 2026

Daniel

Spacious room right off the pool

Partner

10/10

Exceptional

07 Mar 2026

danielle

great

10/10

Exceptional

24 Feb 2026

Stefanie

Beautiful property and gorgeous beach. About 30min walk to all the restaurants and shops in Grace Bay. Good onsite restaurants with very kind and helpful staff. Included breakfast is meager relative to the quality and price of the resort.
Would definitely return.

10/10

Exceptional

21 Feb 2026

Sonia

Amazing room,spacious,clean and comfortable

Family_with_children

10/10

Exceptional

15 Feb 2026

seth

The grounds, the rooms, the staff, the on premise restaurants, the proximity to the best restaurants on the island, the beach, the pool and pool bars all are amazing!!!
Our 3rd year in TCI.
Can't wait to go back!

10/10

Exceptional

14 Feb 2026

Kevin

Excellent amenities and service across the board. Fantastic food as well at both restaurants on site and a great breakfast buffet.

Friends_and_family Family

6/10

Pleasant

11 Feb 2026

Joseph

This is a beautiful hotel with beautiful English gardens. The renovated rooms are clean and well appointed. Bedding and comfort is excellent. The downside of this hotel is that unless you opt for what they call the Butler service, you will not get a poolside lounge chair in a good location. The pool is situated on the grounds in a way that they're not many chairs that have sun for most of the day. The butlers are out at six in the morning, reserving these chairs for the people that pay for their service as well as the \"owners\" of some units. It's easier to get a lounge chair on the beach, but it feels like the chairs are lined up like you're on a cruise ship very close to each other and not very appealing. The beach chairs have no cushions on them. The beach is not raked on any regular basis so there are piles of dried seaweed all over.
The island itself is very expensive. First time I've been to a country where the taxis charge by person instead of by car. Most rides charged between $6 and $10 a person for a ride of 5 to 6 minutes. We've been to some of the most highly rated restaurants on the island as well as some more casual places. They were all uniformly overpriced, by New York suburban standards, and offered mediocre to pretty good quality. You will be paying a lot for not exceptional food.
I cannot recommend this hotel, nor the island.

Leisure Family

8/10

Excellent

11 Feb 2026

WAI HENG

Beautiful clean resort.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

Michael

Both the facilities and the staff were wonderful! We truly enjoyed our time at The Palms.

Leisure Family

10/10

Exceptional

03 Feb 2026

Kate

Beautiful property with friendly staff and great service. Highly recommend for a more quiet experience.

10/10

Exceptional

30 Jan 2026

Kathleen

Very clean room with wonderful amenities. Staff was courteous and professional.

10/10

Exceptional

17 Jan 2026

Shahrzad

The rooms were very clean , the bed was comfortable, the bathroom and towels were very nice and comfortable,

Leisure Partner

6/10

Pleasant

12 Jan 2026

Laura

The pool is lovely, the complimentary breakfast is a nice touch and the beach is wonderful.
Some of the staff members are so friendly and welcoming while others look like you are annoying them with just asking for a water.
The rooms are so dated, bordering dirty. Not one thing about this resort is 5 stars. They are saying they will renovate the rooms next year the quality of our room was a disgrace.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Jeff

Staff is friendly and accommodating. Second year in a row we’ve stayed.

Partner

6/10

Pleasant

10 Jan 2026

Mike

Overall, we were disappointed with the experience given the price point. The property felt noticeably dated, and service throughout our stay was consistently slow and, for the most part, unenthusiastic. We travel frequently and are accustomed to high-end resorts, but for the rates being charged, there are far better options available elsewhere. This property would greatly benefit from a meaningful management and service overhaul to align the experience with the cost.

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Hallie

Although I enjoyed my trip, our room was very nice.
But after reading reviews on the staff & how \"friendly and hospitable\" they were I was quite disappointed. No one knew anything - it was a different story every time you asked a worker. They only people who were knowledgable were the mangers for catering and one other. The overall manager was rude and the concierge gave us wrong information which was par for the course and aggravating.

Leisure Family

8/10

Excellent

24 Dec 2025

Jessica

Overall, a mixed experience. The room was overall clean with two incidents- there was a splotch of blood on the headboard that wasn’t cleaned even when I asked specifically and there was a bikini sanitary liner left on the floor from a prior guest. I cleaned it myself. Yuck in both counts. The pool is spectacular as is the beach. Service is wonderful, with very friendly and happy staff. The breakfast was awful and food and drinks overall very overpriced.

Self

10/10

Exceptional

23 Dec 2025

Charles

A wonder place to visit. You get what you pay for.

Leisure Family

10/10

Exceptional

19 Dec 2025

Shabana

The room was very spacious and clean. We selected oceanfront view so expected a better view of ocean as opposed to pool.

10/10

Exceptional

17 Dec 2025

Sarfraz

Incredible resort we enjoyed every minute of it. The service can be slow at times however especially at the ends of the beach and at breakfast. otherwise great

Leisure Partner

10/10

Exceptional

14 Dec 2025

LaQuanda T.

The room was beautiful along with the Ocean view. The staff was so sweet and welcoming. Everyone made the trip well worth the stay.

Leisure Partner

8/10

Excellent

11 Dec 2025

S. Elaine

Beautiful location on the beach

Leisure Self

10/10

Exceptional

03 Dec 2025

Christine

Beautiful property, pool and beach. Stunning. Great staff taking care of you all day.

Excellent trip, will return.

Partner

10/10

Exceptional

02 Dec 2025

Estrella

Very clean resort! The staff were professional & polite. It’s a very peaceful place to relax in the adult section. The complimentary breakfast is very good & has a variety of foods. The coffee is great. The pool & beach are very close to each other.

Leisure Friends

10/10

Exceptional

24 Nov 2025

Valeriya

Beautiful resort and rooms, clean and friendly service. Beach is amazing and well kept.

Leisure Self

10/10

Exceptional

16 Nov 2025

Janine Marie

We found this to be an excellent resort. The beach was beautiful and so was the pool. There were a couple of restaurants plus breakfast was included every day. They also provided a shuttle to two sister resorts that had additional restaurants.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Maria Angelica

The room was comfortable

10/10

Exceptional

29 Oct 2025

Christopher H

Yes very and the pool and staff are amazing

10/10

Exceptional

11 Oct 2025

Ryan

Best hotel we visited. Staff was amazing and did everything to ensure we have a great experience. We will be back

Family_with_children

10/10

Exceptional

04 Oct 2025

Lyliana

Room very clean , staff very nice and helpful, the food is good either breakfast or dinner and awesome pool.

10/10

Exceptional

27 Sep 2025

Karl

Paradise

Leisure

10/10

Exceptional

22 Sep 2025

Victor

Great location on beach. Water was beautiful. Service was great. Would recommend to others. Would go back to stay at property.

Leisure Partner

8/10

Excellent

19 Sep 2025

Marie

This is a beautiful property with good service. The breakfast and gardens was a lovely treat each day. The gardens is an oasis.
I would’ve given this reso

8/10

Excellent

08 Sep 2025

Shelly

We enjoyed our stay only complaint is the service charge added on to every bill and then they want you to tip too.

8/10

Excellent

27 Aug 2025

Stephanie

Pretty property. Great beach. Convenient shuttle to sister property- which has outstanding food! Pool restaurant/bar bartenders were awful. Never acknowledged our presence anytime we walked up for food/drinks. Weslay had every customer shout food orders across the bar so he could key into computer. Front desk dropped us off at the bar for lunch while we waited for our room to be ready- most unwelcoming staff ever. The breakfast hostess is what the pool restaurant/bar needs! Warm, attentive and cheery!

Leisure Partner

10/10

Exceptional

18 Aug 2025

Yang

We had very good time.

Leisure Family

8/10

Excellent

18 Aug 2025

Dale

The staff were excellent. The beach was awesome.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Harold

The Palms is a Beauty

The Palms is a beautiful resort. Top notch rooms, great service and beautiful beach location. We loved everything about it.

Friends_and_family Family

4/10

Poor

16 Aug 2025

samuel Gregory

High prices but not high end service or rooms.

8/10

Excellent

12 Aug 2025

DEENA

Big shout out to best part of the Palms ASHTANEAK— great service and really should be head server!

Leisure Family_with_children

4/10

Poor

09 Aug 2025

Rima

A big disappointment. We expected luxury and the Palms fell far short of expectations. Rooms are dated and in need of updating. Service was consistently poor. Staff seemed uninterested in helping you and most lacked basic information about the resort. Breakfast was sparse and not enjoyable. Restaurants were ok but overpriced. Best meal we had was off resort. Would not return. Much better options along Grace Bay,

Leisure Family

10/10

Exceptional

05 Aug 2025

Darnell

Beautiful place scenery good convenient etc

Leisure Partner

10/10

Exceptional

03 Aug 2025

Lisa

Terrific staff - front desk, Concierge, servers, bartenders and beach team. Quiet, immaculately clean, spacious rooms and bathroom. All staff attentive and SO NICE! Relaxing, beautiful property, quick ride from airport and quick trip to downtown shopping.

Leisure Family

10/10

Exceptional

27 Jul 2025

Kristen

What a beautiful property! We enjoyed our stay here. There’s a reason it’s a 5-star resort! We were able to walk to the local fish fry but everywhere else was convenient with a quick taxi ride away. The hotel has taxi’s waiting in the parking lot so it’s easy to have a car waiting at any point. We enjoyed the swim up pool bar and grabbing a beach chair was so easy! Their attendants even cover your chairs with new towels and get you floats or whatever you need. They have kayaks, long boards, floats all for their guests as needed. We even received turn down service in the room! I’ve never stayed at a place that fluffs the pillows, removes the decorative ones, they put slippers by your bed for when you get up along with a chocolate and a bottle of water. They also make sure the lamps are on and all the curtains in the room are closed. After returning for dinner, this is so nice to have! Breakfast is also included in the stay and delicious! The staff is very friendly. The restaurant by the beach is also delicious. We had the tuna wontons, the grouper wrap and the Caesar wrap and all were delicious!! I also enjoyed the spa. Book with Maureen!!! You won’t regret it - Maureen gave the best massage I’ve ever had! She truly has a gift! Overall 10/10 stay and we will be back!

Leisure Partner

10/10

Exceptional

21 Jul 2025

Mathew

The staff was friendly and helpful.

Leisure Family

10/10

Exceptional

09 Jul 2025

Gianna

Paradise found

Totally amazing on all levels including but not limited to the ambiance, service and staff. The food way exceeded my expectations at every restaurant on property. It was all a delight.

Partner

8/10

Excellent

09 Jul 2025

George P

Very good

Leisure Partner

10/10

Exceptional

07 Jul 2025

Jose

Beautiful hotel

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Mike

Everything

10/10

Exceptional

01 Jul 2025

umesh

I like staff who very friendly and helpful. Restaurants staff and chef were very nice and went out of their way to make special meal for us

Leisure Friends

10/10

Exceptional

01 Jul 2025

Martin

Amenities and location were totally expected for a 5 star hotel but friendly staff set it apart.
Highly recommended

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

Marie

Beautiful place! Staff is wonderful! Beach is fabulous! Would definitely go back. Oats and Earlie were the best!!

10/10

Exceptional

14 Jun 2025

William W.

The Palms Turks and Caicos was everything one could want for a totally relaxed stay -- excellent food, friendly and helpful staff, lovely room, and the blue, blue, blue water! They treated us like royalty as we were there to celebrate our 50th wedding anniversary.

8/10

Excellent

13 Jun 2025

Savanah

The property is very beautiful and it was overall a very nice stay for us!

Leisure Partner

6/10

Pleasant

11 Jun 2025

Hoi Lee

The beach is very beautiful and kids friendly. I just feel the customer service could be better. I booked a two bedroom oceanfront and paid good money for this trip, however I didn’t get the 5 stars service. It would be nice to start the day at the breakfast with greeting good morning and a smile but most of the staff don’t even want to work and have attitude. Once we get to the beach and I was expecting greeting and offer help with the chairs especially I have three kids, they just stood there with their phone making believe no one is there. Once we ask for help, they said did you read the sign because you have to ask for help if you needed. Overall I believe it’s the management issue that they are not getting the training needed. For anyone that has high demand and would love excellent customer service, I would not consider this place.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Shirley Loretta

Nothing we did not like. The Palms was just a short walk to the Thursday Fish fry. The hospitality was very gracious and over the top. Would definitely recommend the Palms.

Leisure Partner

10/10

Exceptional

07 Jun 2025

Judith

Absolutely no complaints. Everything was perfect. Probably the best property I have ever stayed at in the Caribbean

Leisure Friends

10/10

Exceptional

06 Jun 2025

Christine

We loved everything about our stay! The moment we arrived we were greeted with a yummy cucumber drink and a cool towel, the people who checked us in and gave us a tour of the property were very nice and shares all there is to do and know. We had a Jr Suite (no view of water) and it was spacious, clean and bed was super comfy. The pool is gorgeous with a swim up bar during the day and the beach area is magnificent! The guys who work the beach (especially Rico and Oats) were always helpful and accommodating, along with friendly and informative. Breakfast in the garden was good and our server, Early, was a delight. She took such good care of us and we enjoyed talking with her! Parallel 23 was delicious and the setting outside (with music the night we ate there) was elegant and cozy. Our rooms were always clean and the turn down service at night was really nice! The grounds are well taken care of and beautiful to look at! We loved it all and we will be back!

Leisure Family

10/10

Exceptional

28 May 2025

Mary Kirkland

Spectacular in Every Way!

Leisure Family

8/10

Excellent

25 May 2025

Scott

Here is a deep dive on the resort and Grace Bay. Let’s start with why you’d come. Perfect turquoise water on a pristine beach. As though some opened a faucet on white sand. The resort itself is gorgeous and filled with mature palm trees surrounding a great pool.

The service can be hit or miss though. Paula, Wesley, Neville and Ronel are amazing. But many of the bar staff were not up to the job for the prices you’re paying. We waited 30 minutes at a nearly empty swim up bar to get a drink and close a tab. After two other attempts, we literally stopped using that bar because the service was so bad. Not island time slow, actually ignored.

The restaurant service and food was fantastic. Our breakfast staff treated us like family. And our housekeeping was stellar.

As for the accommodations… We booked two junior suites for the 4 of us. One of our suites had a shared entry with another room and second secure door. The resort booked a hospitality suite for a conference in that other room. Meaning the second secure door was propped open and there was tons of foot traffic outside our room. This was just poor planning. They should have given our room to someone at the conference. Instead, our serene vacation felt like a business trip.

They have a happy hour every night. They should either cancel it or simplify it. It’s allegedly half price for “1 step drinks” like a rum and coke. So we ordered tequila soda. Not included. I ordered a beer, it was full price. Later it was corrected

Leisure Family

10/10

Exceptional

24 May 2025

DELIS

It was nice and beautiful

Partner

10/10

Exceptional

19 May 2025

Aniello

Fantastic! Will be back again.

Leisure Partner

10/10

Exceptional

19 May 2025

Susan H.

A beautiful place!!

Leisure Friends

10/10

Exceptional

11 May 2025

Max

Relaxing

10/10

Exceptional

09 May 2025

Kathy

The property was beautiful and the pool area was wonderful. The beach was inviting and always had plenty of chairs. The staff bent over backwards for us, always ready to put towels on our chairs and offer us food and drink. It was such a relaxing and wonderful vacation.

Leisure Partner

10/10

Exceptional

07 May 2025

Natalie

Jane, Emilienne, Mark, Roodelyne, Ellisona and all the staff were fantastic. So helpful and did everything with a big smile. They all felt like family by the end of our stay. Both restaurants were delicious. The clothing shop had all my favorite brands. The convenient store was perfect for snacks and sunscreen refills. The property is gorgeous. Pool area is fantastic. Beaches can’t be beat. I give it a 10/10. We will definitely be back to the Palm TC. We didn’t want to leave!

10/10

Exceptional

07 May 2025

John

A beautiful, clean, small resort with a very friendly staff. Breakfast every morning was wonderful. The omelets were the best ever. Our room was very nice and clean. T here is only 1 pool so that was pro

10/10

Exceptional

05 May 2025

shawna

Amazing property with staff to match. We will return soon!!!!

Leisure Partner

10/10

Exceptional

04 May 2025

Wendy

Excellent Hotel

Hotel was very clean and the staff was friendly. It was not over crowded and didn't have any issues with securing beach chairs and umbrellas or a spot at the pool. The grounds were well manicured and once you walked into the resort it was very peaceful and quiet. Beach is gorgeous!

Partner

10/10

Exceptional

03 May 2025

Laura

You never have to leave property

4/10

Poor

01 May 2025

Amber

This should not be considered a 5 star hotel. Our experience here was absolutely not worth the money we spent. The service was not 5 star service! I've received better service from a holiday inn. Our room was very nice and clean. The beach access was great. The pool is okay. There was pee all over the pool bathroom floor, which unfortunately ended up on my clothes so I was soiled in someone else's urine. They did not comp my dry cleaning. The fire alarm went off and I had to evacuate my room. No one was in a rush to fix it or apologize for the inconvenience. I stood outside for over 20 minutes with other guests, while I needed to be inside getting ready for a wedding. I asked for an early check in, they wouldn't accommodate. Even after I had someone else's pee on my clothes. They sent up a fruit plate but it wasn't enough. No one was happy to greet or take care of us. I ordered a frozen drink by the pool and they just let it sit there and handed it to me melted... I tried to order room service at 10:30, they closed at 11pm and told me the Chef had already left. There are no other food options near by. Nothing is walkable. We will not be going back. We had some bad luck, I'm sure it wasn't terrible for everyone but overall it was a bad experience. They had plenty of opportunity to make it better but fell short each time.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Thomas Vincent

Beautiful beach

Leisure Partner