The Atrium Resort

Turks & Caicos Islands , Providenciales
PROVIDENCIALES, Governor's Road
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100 reviews shown

8/10

Excellent

23 Feb 2026

Ana

Room was ok. Check in staff was a bit stand offish. Booking said extra cots available upon request, front desk said they have none because each unit is independently owned.

Family_with_children

10/10

Exceptional

29 Dec 2025

Myra

Pool is beautiful and well maintained. Location was convenient to everything we wanted to do and beach was an easy 5 minute walk

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Gayane

The room was perfect. Kitchen had everything

Leisure Family

4/10

Poor

11 Oct 2025

Kimberly

Room couch was dirty could not sit on the couch pool was closed

8/10

Excellent

30 Sep 2025

Aldwayne

Close to the beach

Leisure Partner

10/10

Exceptional

30 Jul 2025

donna Hardy

Really beautiful property. Everyone is really nice. Bed very comfy. Had everything we needed for the week. About a 10 minute a walk to Sunset beach. You do want to rent a car as it is in Leeward beach area. Short drive to Grace Bay. Pool area is super nice with jacuzzi.

Leisure Partner

8/10

Excellent

22 Jul 2025

Verified traveler

Good place

The hotel pool looks nice, but the water is not clean and sanitized. There is full of dirt on the top and the bottom of the water.
The hotel space is nice, the rooms are comfortable but there is no activity, the place feels boring.

Partner

6/10

Pleasant

01 Jul 2025

Mani

Front desk workers were not friendly, resort did not have any restaurants, taxis were expensive, rooms were not cleaned during entire 5 day stay

10/10

Exceptional

23 Jun 2025

Janice Marie

Great property with full kitchen. Loved our stay and will return again.

10/10

Exceptional

30 May 2025

Malika

Absolutely beautiful, clean and safe! The spa is Devine 💕

10/10

Exceptional

21 Apr 2025

Crystal

Loved it...would highly recommend it!

Leisure Friends

8/10

Excellent

21 Apr 2025

Douglas

Location was good for us. We had a car. Close to leeward beach, 5 mins to down town. We had the 3 bedroom penthouse and it was awesome for our 6ppl. Tons of room to spread out.

Leisure Family_with_children

6/10

Pleasant

14 Apr 2025

Winston

The rooms location and it was small

Business_and_leisure Self

10/10

Exceptional

13 Apr 2025

Terry

The place we stayed was beautiful

10/10

Exceptional

05 Apr 2025

Claudine

Property was clean and staff waa so friendly. Rooms come fully equipped with all you may need to make your meals. Beach is an easy walking distance.
Negative .... no restaurant on site or a bar. BUT you can buy your own and carry in. So, still a win. I'd definitely return!

Leisure Friends

4/10

Poor

27 Feb 2025

Vincent

I arrived after their front desk staff was gone for the day. The check in with security was smooth. There were a few roaches I saw in my room while there. Along with some mold on the ceiling in the closet. They had a swim up bar but was unstaffed the entirety of my stay. It would have been nice to know beforehand, along with the hot tub not working with a low water level and unable to heat. The location is pretty much in the middle of nowhere but that’d was nice at least.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Martin

This is our 2nd time at the Atrium. It's very quiet, peaceful and beautiful. Our room this time had a couple of issues which is why we are giving it 4 stars instead of 5.
Air conditioning wasn't working properly and the washing machine had some issues. All in all, we love the Atrium.

Leisure Family

6/10

Pleasant

20 Jan 2025

Yossri

We get there at 11am,There were not allowing us to check in until 4,and check out latest at 11.30

Leisure Family

10/10

Exceptional

19 Jan 2025

Lissette

Super modern & beautiful property. Loved the kitchen and the jacuzzi, certainly my two favorites things.

Leisure Family

10/10

Exceptional

17 Jan 2025

Dongqing

Beautiful property. Clean and spacious rooms in our condo. In room washer and dryer is really handy. Spacious parking lot for every room in same building. Property has 3 buildings, a pool in the center. A shower next to the pool is convenient for washing away sand from beach. Easy walk to Leeward beach, which is less crowded than Grace bay. Property chairs and umbrellas on beach is really convenient! We enjoyed our 5 nights stay here!

Leisure Family

10/10

Exceptional

09 Jan 2025

Melissa

We spent a wonderful week at the Atrium Resort. The room was had everything we needed and were lucky to get a ground floor unit, so my kids could walk right out to the pool. As other guest has mentioned, the Resort is very quiet. Most times we were the only ones in the pool. Beach is an easy 10 min. walk. The best part of our stay was beautiful gray tiger cat (we named Leela). She adopted us for the week and hung out on our patio with us. Leela made that resort feel like a home. Give Leela some love if you see her hanging around.

Leisure Family_with_children

8/10

Excellent

01 Jan 2025

Dorely J.

My room had all the things you would need for a week long vacation. It had a washer and dryer, mini fridge, stove, and dishwasher. The customer service isn’t the best and they only supply you with two rolls of toilet paper and tell you you’re on your own for more. The bar at the pool wasn’t open during our stay.

Leisure Friends

8/10

Excellent

01 Jan 2025

Cheryl

Could use a whirlpool built into the pool

10/10

Exceptional

30 Dec 2024

alan

After reading multiple reviews of the property we decided to book this for our trip. The rooms were spacious and clean full kitchens balconies overlooking the pool for where we stayed the front desk was helpful but as mentioned there is not a restaurant or a bar or daily cleaning services included like you would have in a hotel. Quick walk to the beach and restaurants and marinas in the area. This is your spot judging by other properties we looked at if you're not looking for those extras to save some money for excursions and dining. We would definitely stay here on our next trip.

2/10

Poor

16 Dec 2024

wylmer

Property was nice but the customer services sucks

Business Partner

8/10

Excellent

10 Dec 2024

Kafayat

Close to the beach, but not close to much else. But the front desk was very helpful with getting a taxi.

Leisure Friends

8/10

Excellent

23 Nov 2024

HOLLINA

Clean and quiet

6/10

Pleasant

12 Nov 2024

David

Beautiful pool area, short walk to beach. Decent gym.

Business Self

10/10

Exceptional

29 Oct 2024

Cawanzo

The layout of the property was ideal. The amenities were within close proximity and well maintained. The parking facilities were also great. Overall, I would definitely recommend and return if possible.

My experience at the front desk was also warm and welcoming. However, my only gripe somewhat is, the stairs leading up to the reception is difficult with heavy bags. I would recommend a ramp that would help reduce the strain on customers, and would also be conscious of persons with different abilities.

Leisure Friends

6/10

Pleasant

19 Oct 2024

Stephanie

Studio room was decent
Nice sized kitchen
Very small bathroom
Very uncomfortable bed

Leisure Friends

10/10

Exceptional

16 Sep 2024

Christopher

Great

6/10

Pleasant

15 Sep 2024

Brook

Property didn't have any food. A swim up pool but the bar wasn't open. Very disappointing.

Leisure Family

10/10

Exceptional

10 Aug 2024

Kathy

Great Property. Excellent Staff. Clean, Quiet safe and close to everything.

Business_and_leisure Self

8/10

Excellent

06 Aug 2024

Alease

Great choice

Leisure Self

10/10

Exceptional

03 Aug 2024

Weslande

Great environment

Leisure Partner

10/10

Exceptional

03 Aug 2024

Keyonna

Love it

Friends

8/10

Excellent

02 Aug 2024

Verified traveler

Good value - Recommended

I had a good stay and recommend The Atrium.
My studio room was clean and well appointed. The only improvement would be a full size refrigerator (small fridge was OK, but, well, small).
The air conditioner was excellent.
The facility was also pretty clean and well appointed.
The pool is a gem - outstanding.
The poolside construction was pretty messy and sharp objects; sharp fasteners, small snips of aluminum (potential ouch) in the pool - not good.
The gym is well equipped, but dark and dingy. Not dirty, but not appealing. With a little maintenance it could be 5-star.
The gated entry and parking are a big plus.
The staff is outstanding... pleasant, eager to help and happy (not like that everywhere on island). Thank you!

Self

8/10

Excellent

01 Aug 2024

Verified traveler

Good value - Recommended

I had a good stay and recommend The Atrium.
My studio room was clean and well appointed. The only improvement would be a full size refrigerator (small fridge was OK, but, well, small).
The air conditioner was excellent.
The facility was also pretty clean and well appointed.
The pool is a gem - outstanding.
The poolside construction was pretty messy and sharp objects; screws, small snips of aluminum (potential ouch) in the pool - not good.
The gym is well equipped, but dark and dingy. Not dirty, but not appealing. With a little maintenance it could be 5-star.
The gated entry and parking are a big plus.
The staff is outstanding... pleasant, eager to help and happy (not like that everywhere on island). Thank you Garisa & Jada & others!

Self

10/10

Exceptional

23 Jul 2024

Alenna

The Atrium is an excellent place to take your vacation. The staff is courteous and professional. The condo is clean and has all the amenities to make your stay comfortable. Easy accessibility to the pool that is a footstep away from your condo and walking distance to the beach. I highly recommend this vacation spot to anyone who is thinking of visiting Turks and Caicos.

Leisure Self

10/10

Exceptional

20 Jul 2024

Qaadia

The entire property was clean and everyone was friendly.

Leisure

8/10

Excellent

20 Jul 2024

Ok but shower didn’t work

Water pressure and temp in shower v poor

Business

8/10

Excellent

18 Jul 2024

Evangeline

overall enjoyed our stay

Leisure

10/10

Exceptional

13 Jul 2024

Jonelle

Real nice property. Will return!

Leisure Family

10/10

Exceptional

13 Jul 2024

Dev

5/5 property! This property was great! Our stay was perfect! Not too far from the city center, easy parking, staff was great! Affordable price! The only negative (which isn’t even a negative) was there was not a restaurant on site, but it’s close to several options. Honestly the rating of 8.2 online doesn’t do it justice. It’s easily a 9.5 property.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Nicholas

Pros:The room was great, full kitchen and supplies and the pool was perfect.

Cons: -No food/drink onsite
-Shower would not get hot
-Plan for your own transportation because the shuttle was not reliable. They kept assuring us they were on the way to get us from the beach but even after 20 min we started walking and never ran into them on the 10 min walk back to the hotel.
-Lastly, on our last day, we were 10 minutes behind check out, and although we verbally answered the door, the housekeeping used their key anyway, to open the door, while we were still occupying the room. We were not dressed, and it was an extremely uncomfortable situation.

Leisure Partner

2/10

Poor

04 Jul 2024

John

Very run down property, not a resort with a horrible customer service! Our room had windows that led into the hallway and elevator. When we asked for a room with windows, they said that they have a contract with Expedia where it is clearly stated there are no windows that have outside view.
The property located in the middle of nowhere! You have to take a cab $20 one way to the closes store or restaurant. The beach is about 8 min away walking on a highway!
There was no cleaning services provided and we had to wash our own towels. The pool is in a very poor condition. DO NOT BELIEVE THE PICTURES.
When we asked to speak to the manager, he was not friendly at all. We told him that we will contact Expedia and let them know how bad their hotel and visitor service was, and he said, go ahead.
Turks and Caicos is absolutely beautiful and do not let this plaice ruin your perfect vacation. I do not ever post any negative comments, but I feel obligated to share this information because it can really ruin your dream vacation.

Leisure Family

10/10

Exceptional

03 Jul 2024

Leathia

Everything was perfect

10/10

Exceptional

29 Jun 2024

Nadine

My family truly enjoyed our stay. The staff were very friendly and helpful. The condo was very clean and comfortable. I especially enjoyed the patio.
Would definitely book another enjoyed stay at The Atrium.

Leisure Family

10/10

Exceptional

27 Jun 2024

Myrtlebelle

Love it

6/10

Pleasant

22 Jun 2024

Christopher

Need A Car Or Have Taxi Service Everything About 2 Miles Away From Hotel….

10/10

Exceptional

20 Jun 2024

Stevonnie

My room was like a studio apt. With a full kitchen, dishes etc. Beautiful swimming pool & very quiet.

Leisure Family

10/10

Exceptional

30 May 2024

Jeffrey

Great stay, peaceful not too far from the action but you’ll need your own transportation.

10/10

Exceptional

22 May 2024

Erhan Arda

Amazing pool and perfect size rooms

Leisure Family_with_children

10/10

Exceptional

20 May 2024

Justin

Shuttle to the beach and beach lounges were a nice feature

Leisure Family_with_children

10/10

Exceptional

06 May 2024

Midheta

My husband and I stayed at The Atrium for 9 days for our babymoon and we were absolutely blown away. Very spacious living condition, kitchen, washer/dryer, loved the accessibility with the pool, close to our favorite beach on the island, Leeward Beach and a shuttle ride to/from the beach provided along with beach towels, beach loungers and sun umbrella. As well as a reasonable price. We would absolutely stay here again!

Only suggestion would be to have more a variety of knives to use for cooking for guests like us who like to cook our own meals.

Thank you Atrium staff! :)

Leisure Partner

6/10

Pleasant

04 May 2024

Romain

The entire resort was immaculately kept. The pool needed cleaning during my stay. There aren't any restaurants onsite, nor around. Closest restaurant was a 20 mins walk. The day concierge was very helpful but once he left the other staff didn't know where anything was. DON\"T USE the Swifteats app. Food is delivered 2 hours later.

Friends_and_family Family

8/10

Excellent

23 Apr 2024

Johanna Cardona

We really liked this property there was just a couple of things we did not like, there were no restaurants on site no breakfast place around and it said on the listing restaurants on site. The pool has no lighting after 7 so as soon it gets dark you can’t really let your kids go and use the pool it’s too dark. Other than that the property was very spacious and cleaned.

Leisure Family

10/10

Exceptional

11 Apr 2024

Jason

The accommodation surpassed expectations. The staff took good care of us from transportation to answering any questions we may have had.

Business_and_leisure Friends

10/10

Exceptional

18 Mar 2024

Consuela Tamekia

Very nice clean and the place was soo beautiful. Felt like home definitely will come back.

Leisure Partner

10/10

Exceptional

29 Feb 2024

Hella

The Atrium Resort is far from all the conveniences. So if you want a vibrant stay. close to the bars, lounge and stores, this is not the place for you. On the other hand, if you like me, are looking for quiet and calm, yes, this is the place. We had a great stay. All the staff was amazing, pool is always super clean. Had a great time.

Leisure Partner

10/10

Exceptional

22 Feb 2024

Martin

Our stay was wonderful. VERY private and peaceful. You do need to supply your own food and transportation but you are walking distance to the most beautiful beach and the grounds are quiet and serene. NOT a party atmosphere at all but that was perfect for us. Thank you Atrium and Leeward beach!! We will be back!

Leisure Family_with_children

10/10

Exceptional

17 Feb 2024

Shadrick

Love it

10/10

Exceptional

02 Jan 2024

Carla

Beautiful resort, not too much noise, very well located. Beautiful pool. Felt like home.

Leisure Family

10/10

Exceptional

25 Jun 2023

James

Very clean and quiet.

Leisure Family

6/10

Pleasant

21 Mar 2023

Grant Horace

The property was nice and the pool excellent. The little store was ok. The property could use a new pool table. No bar on the property and no ice machine but you could make ice in your refrig or buy it at the store. They could have someone to help with the heavy luggage like the other condos in the area. Due to location, I suggest renting a car. You have to pay for housekeeping . My housekeeper was excellent. The beach shuttle service was excellent too. Good beach nearby but no venders so take your own drinks. They do have beach chairs and umbrellas.

Leisure Partner

10/10

Exceptional

09 Mar 2023

Olaronke

We booked it for my parents, they said the property was spacious and beautiful. The receptionist was even kind enough to wait for them to arrive and check them in because they arrived past the receptionist hours.

10/10

Exceptional

23 Feb 2023

Tammy Lynne

Great location liked the security of the property.. Robert was awesome!! Definitely would stay there again.

Leisure Family

10/10

Exceptional

10 Feb 2023

Margaret

Bed to low no phone in room

10/10

Exceptional

24 Jan 2023

Kate

We really enjoyed our long weekend at this property. Before booking, there are a few things you should know before you make your decision:
1. This is more like an apartment than a typical hotel. There is no maid service- if you want clean towels you need to wash them (washer and dryer in each room), also there is no bar or restaurant (our room had a full kitchen). There is a very basic convenience store on the property where you can get $1 water bottles and reasonably priced coronas and prosecco.
2. This is not a beach front property. Instead, the beach is about a 10 minute walk. We felt safe walking to and from the beach, even at sunset. An attendant sets up loungers and umbrellas close to 10am. This is a very quiet, peaceful, and beautiful beach. We were there with only a handful of other people which was a huge plus.

The property itself was pretty empty. We basically had the pool to ourselves during our January visit so no need to reserve chairs at the crack of dawn. The pool was large and hot tub was nice. The room itself was HUGE (we originally bookes a studio but were upgraded) and comfortable. Robert was even able to get us a late 12pm check out which accomodated our flight (thanks Robert!).

Overall we were very happy with our stay, which was a fraction of the price of the local beachfront properties. As long as you dont mind walking to the beach, no housekeeping, and either cooking or walking/cabbing to restaurants you should be very happy here.

Leisure Partner

8/10

Excellent

05 Oct 2022

Arnold

Property was a nice place to stay, will stay again

Business Self

10/10

Exceptional

05 Oct 2022

Lambert

Nice stay. Will return.

Business Self

10/10

Exceptional

06 Jul 2022

kelly

very nice property, and rooms were really nice.

Leisure Self

10/10

Exceptional

19 Jun 2022

Phillip

Great staff, location, and property. Would definitely stay there again!

Leisure Family_with_children

10/10

Exceptional

15 Jun 2022

michael

Robert at the front desk was fantastic. He gave me an upgrade that was unbelievable. The unit was beautiful as was the property. Pool was hot tub were fantastic. I understand that there are some units that people live in but the only thing that would make it better is if they sold some beverages and some pic foods such as hot dogs cheese burgers fries and chicken fingers in the absolutely beautiful pool bar that is not being used, as the only bad reviews of this property is because there is no food available on the property.

Leisure Partner

2/10

Poor

14 Jun 2022

Angela

I was excited to be celebrating my birthday with friends away from home only to be subjected to staying at this resort in one of the penthouses and they had running brown water. In the kitchen, bathrooms tubs. One of my friends even got sick from accident using the water before realizing it was brown. Imagine the horror!!! BEWARE

Leisure Friends

10/10

Exceptional

08 Apr 2022

Mohamed

Great rooms. Staff were extremely helpful (especially KJ and Robert at the front desk)

Leisure Partner

8/10

Excellent

11 Mar 2022

Shahin

quiet, clean and nice and responsive staff

Business_and_leisure Partner

10/10

Exceptional

30 Jan 2022

Louise F.

Always plaisant to stay at the Atrium

The Atrium is a nice place, the studio was clean. Missing a small kitchen set and some base kitchen appliances.

The Atrium

8/10

Excellent

28 Jul 2021

Verified traveler

The Atrium was a good stay! My friend and I stayed in a 2 bedroom, 2 bath apartment with a full kitchen (fully loaded with dish ware, utensils, and dish detergent), washer and dryer, living room, full balcony with pool view. The master bedroom has a connecting bathroom with a tub and a separate walk in shower. Second bedroom is smaller, bathroom across the hall.

We enjoyed the full privacy of having our own apartment. The resort is secured. Only way to get in, is if you have a room key. It’s both family friendly & adult friendly.

What we didn’t like so much is that it isn’t in the middle of Grace Bay where the main activities, restaurants & bars are. We had to taxi to get around. Also there isn’t any resort staff on duty to routinely change out or clean your resort. You have to call the front desk and request it.

Overall good stay!!

Leisure Friends

2/10

Poor

29 Jun 2021

Verified traveler

The property has a nice appearance but once you check in you are on your own. I rang the entrance door bell and waited forever until some coming out opened the door, there were no one at the front desk apparently there are certain hours when someone is there.

Business_and_leisure Self

10/10

Exceptional

10 Mar 2021

Verified traveler

I enjoy everything about the property a vey pleasant place to relax and unwind.

Leisure Self

10/10

Exceptional

09 Feb 2021

Marguerite

Great place

Very nice to place to stay if you want to just relax and you don't want or need a fancy hotel room. Resorts in TCI are quite expensive and I was very happy that the Atrium is very reasonably priced, especially considering they have a beautiful pool to rival any fancy resort, and are a 5 minute nice walk from an absolutely beautiful beach in Leeward nicknamed Sunset Beach (much less crowded than Grace Bay beaches where most resorts are). They don't have a restaurant onsite, but they have an Italian Pasta Service available for delivery for must lunches/dinners which was very tasty. Also, it's within walking distance of the Blue Heron Marina that has a market and restaurants (though those are temp. closed because of Covid). They have parking onsite if you want to rent a car to explore on your own. (If you go on snorkeling, boating, horseback riding or other excursions through organizations like TCI heritage, those companies will pick you up and drop you back off at the Atrium free of charge).

Friends_and_family Family

8/10

Excellent

27 Jan 2020

Verified traveler

Sink wouldn’t drain all week. Told then second day did not fix.

Leisure Family

10/10

Exceptional

10 Jan 2020

Verified traveler

Very peaceful. Amazing pool . Pleasant staff. Short walk to the beach so must have a car to enjoy this property to its fullest. Rooms were clean and lots of space. Felt very safe. Would definitely stay here again .

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Abby

We absolutely loved the peaceful and quite atmosphere. The sunset beach which is very close by is one of favorite spots. The Atrium is quite away from everything so a car rental is a must do if you want easy access to stores, restaurants and sightseeing. Since it is a condo rental you must buy food for stay. They do have washer and dryer so that was very helpful!

Leisure Partner

8/10

Excellent

02 Dec 2019

Vee

Tried booking an appointment with the Spa, talking to.a receptionist has yet to materialise. I was given on of the \"interior rooms\" which was a bit disappointing as it was on the ground floor with windows directly in front the elevator. Otherwise the grounds and the pool area was lovely.

Friends_and_family Family_with_children

10/10

Exceptional

21 Oct 2019

Verified traveler

Beautiful hotel very nice clean and quiet I would recommend it to anyone.

Leisure Partner

8/10

Excellent

15 Aug 2019

A&D

Nice Apt’s, well furnished. The pool is great, but there is no bar service. The beach is outstanding, close to the more famous grace bay beach.

Leisure

2/10

Poor

13 Aug 2019

Verified traveler

Because it was false advertisement I didn’t get what I expected it was not a resort it was more like an âprement for you to stay because they don’t serve no food and they don’t even tell you what’s going on in the island you had to find out everything by yourself another thing is they located very far from where everything else is happening it’s more like a gated community

Leisure Partner

8/10

Excellent

09 Jul 2019

Joe

Amazing Resort! Only wish there was a bar or restaurant on site.
A small store onsite that is open during the day for small items.
Overall a great stay at a beautiful location!

Leisure Self

10/10

Exceptional

08 May 2019

Miami

I LOVED MY 2 BEDROOM CONDO AND THE BALCONY VIEW OF THE POOL.

Very, very clean building and excellent customer service from the staff and night time security guard.

Thanks, see you in a couple months.

Friends_and_family Family

8/10

Excellent

05 May 2019

Verified traveler

We like that is well kept and they provide umbrella & beach lounge at the beach across the street about 5 minutes driving but can walk too like for 10 or 15 minutes. We didn't like there is nothing to do at the property, no music and too quiet and you need to rent a car if would like to go any where or can use taxi or uber. If you are fine walking for about 20 or 30 minutes can be at Grace Bay area from this place. We had a studio which was okay for a couple with kitchenette, washer & dryer and all the stuff you might need for cooking or breakfast/snack, if you want cleaning service is extra we didn't use it. We think this place is fine for the price we paid compare to other places, beaches are awesome love it.

Leisure Partner

10/10

Exceptional

15 Apr 2019

Verified traveler

The staff were great..they made sure anything needed was provided..we will definitely book here again

Leisure Partner

10/10

Exceptional

07 Apr 2019

Verified traveler

I like when I had a visitor rules and regulations were in order to my expectations highly recommend for people who value cleanliness,peace and security.

Leisure Self

8/10

Excellent

23 Mar 2019

Verified traveler

The property is best if you rent a car and can travel for food and other amenities.

Leisure Family

4/10

Poor

19 Feb 2019

Verified traveler

There was no amenities, pool was pretty but the pool bar is not open. Ever, it is just used to swim up to to socialize! We we're pretty much given a room key and told to have a good time. For the price we paid for this room, our parents stayed at the Oasis for same amount and was way nicer, bigger, and all around better. Only reason we picked to try here was everything booked at Oasis. Island is amazing but would not recommend this to anyone. I normally don't write reviews but could not believe difference in hotels for same price.

Leisure Family

8/10

Excellent

28 Jan 2019

Tasha

First off let me start this review by stating that The Atrium is no longer a resort, it is a condominium. People actually live their with their families; however, they have condos that are rented out to vacationers. There use to be a pool bar which is now an empty space with bar stools at the pool. I was told it was removed due to the residents complaining it was too loud. There is also a club on the premises call Blue Note which is no longer opened. The pool was cold which I didn't mind, however I learned after my stay it was a heated pool, well it wasn't during my stay. After a long day out I wanted to have a soak, the hot tub was lukewarm. I turned on the timer to see if that would heat up the water, it started the jets however the temperature did not change. If you are looking for a traditional hotel with room service and certain amenities this is not the place for you.
Do not get me wrong the grounds and apartments are very beautiful, however, I was looking for an actual resort experience. I went to the front desk for extra towels I was told \"we do not provide extra towels, you have to wash and clean the ones in your condo. that's is why there is a washer and dryer in each condo\".
If you are looking for a quiet place to relax and just lounge at the pool with your family or signficant other this is the place for you.
On the other hand if you are looking for services of a traditional hotel and activities such as a pool bar this is not the place for you.

Leisure Friends

6/10

Pleasant

25 Jan 2019

Verified traveler

The property was secured. I didn’t like the location there was no real transportation. If you had to leave the resort for any reason a taxi had to be taken. If you didn’t have every item to cook,drink or wash with you had to take a taxi and they were very expensive. You had to haggle every trip. The personnel at the resort acted like they were doing you a favor if the conveince store clearly marked OPEN was locked and you asked them to open it so you could purchase a needed item. When the Manager was around it was a different more professional experience.

Leisure Partner

4/10

Poor

21 Jan 2019

Poor service.

This is a condo, horrible service here. No one is here to clean your room. No phones in room to contact front desk so have to walk there. No restaurant on premises. 15-20 minute walk to get to beach access and there is no shuttle. You need a car if staying here to get food or do anything. Taxi took 30 minutes to arrive when called for airport. Barely anyone around so like a ghost town. If you like quiet then it’s for you I guess. Only 5 channels on TV. The front desk service was horrible. Fine at check in but when I returned in the evening because WiFi was not working, I was met with a rude gentleman that had no explanation other than it may be fixed next day. Not helpful at all. No WiFi service for over 24 hours. Next day, I had item left for me at front desk that I bought and same guy stayed on his cell phone while I stood waiting. Acted like nothing was left for me until I persisted then he gave me the item which was right in front of him.

Family

8/10

Excellent

23 Nov 2018

Verified traveler

Very nice property, and location. Would be nice if there was a restaurant, just in case you didn’t want to cook.

Leisure Friends