Grand Excelsior Al Barsha

United Arab Emirates , Dubai
DUBAI, Al Barsha, 1
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100 reviews shown

8/10

Excellent

07 Jan 2026

Owen

Overall, a very good Hotel to stay at. Staff were very helpful. Only issue was that our room had an old musty smell to it. Also, the pool area looked out of action due to all the building debris piled up in a corner.

Leisure Partner

4/10

Poor

26 Nov 2025

Tim

The staff were generally excellent and the public areas are impeccably maintained but my bathroom was a disgrace.

Business

8/10

Excellent

24 Nov 2025

Faustinah

Breakfast was not good

Friends_and_family Friends

10/10

Exceptional

15 Oct 2025

Hamza

It is very good but would be better with frequent shuttle Srvc to mall and beach

Leisure Partner

10/10

Exceptional

14 Oct 2025

Edward C

Good value and the hotel was clean. Food nearby walking distance was good. Close to mall. They did charge extra beyond what is listed on Expedia for Tax.

10/10

Exceptional

23 Jun 2025

Kelly

This was a pleasant hotel. It wasn’t fancy, but it met my needs. The staff were pleasant. The price was reasonable. The bed was a little over firm. The daily breakfast buffet was decent. There was fresh fruit, and an omelette station.

Partner

8/10

Excellent

07 Jun 2025

Majid

Det var mörkt i rummet belysning var väldigt dåligt för en som skulle jobba på kvällen.

Business Self

10/10

Exceptional

25 Feb 2025

Cory

Great

I enjoyed my stay very much. Checkin was quick, room was clean and comfortable. Quiet hotel as well even with a club and bar downstairs. Very relaxing stay.

Friends_and_family Friends

2/10

Poor

22 Feb 2025

Amer

I had one of the worst experience with the staff of this hotel. I would highly cation considering staying in hotel.

Upon my family arrival, the hotel staff had me wait over 2 hours with keep saying that the room will be ready in next half an hour but with every half hour, they keep extending.

Finally upon checking in, they took my passport information and said it was enough and my family information is not necessary. During my stay, one night at 12am, I received a call from reception very rudely asking with whom I am sharing my room. I told them with my wife. The person tone was extremely rude and demanded that I bring her passport to the reception right away. I told her that I will bring in the morning and hang up. The manager called yelling why don't I bring the passport right away. I told him too, it is midnight and I am very tired. I will bring next morning. He showed up with 4 security guys on the door demanding the information.

They do not seems to have any regards for their guest. It seems they have camera in the room and watching their guests otherwise how would they know who in the room with me. They even have a hole in the safe so they can see what guests are placing in the safe.
The breakfast items were stale too.

Once again, I would caution everyone to choose this hotel. They are watching you in the privacy of your rooms.

Leisure Family

2/10

Poor

22 Feb 2025

Amer

Leisure Family

10/10

Exceptional

14 Jan 2025

Kabir

It's a good reasonable property and is walkable distance from Mall of Emirates and the metro!

Leisure Partner

10/10

Exceptional

23 Dec 2024

Shane

Big rooms

Paid for early check in and late check out - well worth the money
Huge room

Self

10/10

Exceptional

14 Jun 2024

Shane

Big rooms very slow check in

Big rooms very slow check in

Self

8/10

Excellent

25 May 2024

SUSHIL

Value for money.

Good.

Business

8/10

Excellent

21 May 2024

Omar

Staff should treat all customers equally regardless of age or race.

8/10

Excellent

04 Apr 2024

Claire

All that glitters isn’t gold!

Helpful staff, accommodated a late check in which was appreciated. I had informed hotel ahead of this. Stayed in the ambassador suite. Looks amazing in pictures. In reality - it’s tired, old and dirty. Carpet terribly stained, shower leaked so bad that it flooded the bathroom. Bed was uncomfortable. Pool area on roof, small and would get busy if one family used it! And despite being pictured, no fruit in fruit bowl - just an empty bowl on arrival. In its day the room would have been superb, but that day has long gone. Breakfast was middle range, and would be tiresome if staying for more than 1 night.

Friends_and_family Family

10/10

Exceptional

23 Mar 2024

Faith C

Housekeeping staff is excellent and approachable very good men i can recommend them to give a salary increase coz they are the nicest men and very polite and kind

8/10

Excellent

11 Mar 2024

Hassan

The rooms are big and clean. The service is poor. I waited for a long time to get an iron and ironboard.

Business Self

8/10

Excellent

05 Jan 2024

HALIMULATI

not bad

8/10

Excellent

19 Dec 2023

Espen

The hotel was convenient to the Emirates Mall and Metro, good restaurants. Only complaint is they allow smoking in the bar

Business

4/10

Poor

03 Aug 2023

Haitham

Not good for families

Not so good

Friends_and_family Family

8/10

Excellent

27 Mar 2023

Francesco

Family

8/10

Excellent

17 Nov 2022

Keith

Great value hotel.

Great hotel, great price, great location. Only issue was towels not being left following room cleaning. This was resolved by phoning reception to request same. Overall would recommend this hotel.

Friends_and_family Friends

4/10

Poor

01 Nov 2022

John

We last stayed there when it was newly opened. Now the two rooms we were put in look scruffy and in places, very dirty

Leisure Partner

6/10

Pleasant

02 Oct 2022

Abdulsattar

few days in Dubai

i booked a suit, supposedly the best they have but unfortunately it was not , the shower is broke , the sink is not working , towels are not available i have to call every day for towels, breakfast is not to expectations. room service was very poor ..

Partner

10/10

Exceptional

02 Aug 2022

Abdulsattar

Few days at Albarsha, Dubai

it was a pleasure staying at Grand Excelsior Hotel Al Barsha

Business

10/10

Exceptional

25 May 2022

hassan

Good

Business_and_leisure Self

6/10

Pleasant

24 May 2022

Eduardo

Short term stay ok, but need to improve breakfast

It's a good hotel, nice employees and large parking. The rooms are large but look like old, and the breakfast is very poor, just a couple of things to eat, for a four stars hotel the need to improve it.

Friends_and_family Family

4/10

Poor

25 Apr 2022

SHARON

The decor and architecture wonderful and classy. Large and spacious room

Leisure Self

6/10

Pleasant

21 Mar 2022

Verified traveler

Bad experience

It took so long for them to process the check-in. There were molds in the cover page of the menu. There was no hairblower in our room as it was out of stock, as they say. And, we had 1 guest who visited, they kept calling us until we give here ID, eventhough we informed them already that we will pass by the reception on our way out, after we finish getting ready. In the morning they called us again to remind us about our check-out time.

Friends_and_family Friends

4/10

Poor

20 Mar 2022

Nasrollah

Room hadn’t refrigerator

Business Friends

10/10

Exceptional

18 Mar 2022

Verified traveler

Perfect

This hotel have a wonderful staff with good location near main station

Business

10/10

Exceptional

13 Feb 2022

Muhammad Soban

Very nice and quick checkin , staff really welcoming , hotel very well maintained

Business_and_leisure Self

10/10

Exceptional

05 Feb 2022

Aditya

Stayed here for the second time and it's a great hotel. The staff is very helpful and friendly and you can't beat this location. The rooms are spacious and clean, there are stores and restaurants at a walkable distance and it takes less than 10 minutes to walk to the Mall of Emirates which is a big plus! Would definitely recommend!

Leisure Partner

10/10

Exceptional

01 Feb 2022

Ali Asad

Hotel location and ambience is pretty good. Reception staff is also very humble and friendly to guests.

Business Self

8/10

Excellent

30 Jan 2022

Philip

Big rooms. Looks a little dated but functionally is perfect. Slight issue with the noise from the bars below, even from the 6th floor they got a little load at the weekend.

Business_and_leisure Self

2/10

Poor

29 Jan 2022

Mohamed

Very Bad Experience

Very Bad Experience, stayed there 2 times in 2 weeks, first visit staff informed me that extra water is chargeable and no fridge (mini bar) available. Second visit the same issue for mini bar and my information not updated in restaurant as I booked room with breakfast but reception did not update the system for 2 days, I will never stay in that hotel again. Service is very bad

Business

10/10

Exceptional

07 Jan 2022

Hassan Ali

Friendly staff, fantastic service 👏 I will recommend that to everyone 👍

Leisure Family

6/10

Pleasant

21 Nov 2021

Richard

Worth a shot

The staff here is awesome. Will help with anything
But….typical hotel room cleaning is an issue. Timing is bad. No towels at checkin and no supply of clean towels or linens. Usual replenishment of sundry goods not provided. No extras. Receptionists are excellent. Jeffrey excellent. I’ll stay again but I hope they fix their little issues.

Business

2/10

Poor

01 Nov 2021

Fahim

No towels and clean at all in your room!

I cant believe in a four star hotel I was without towells everysingle day.
No towells at all even if you call them four times no one try to help you.
I feel is like abandonated hotel without any interest to make you feel good.
The clean is very superficial they don’t change beds or clean in a deep way. They clean in two min and they left.
I don’t know I didn’t expect this happen in a 4 star hotel.
The service was very poor and you feel they get annoy only for ask for basic things like water or towells to clean yourself. I will never back in this hotel. They make you feel you are the one who owe them something.

Business

2/10

Poor

31 Oct 2021

ransom

This is the worst hotel I’ve ever been to. My room was never cleaned, the network is terrible, I had issues with getting a refund. I was charged on my card 3 times from the hotel, and this was the worst experience.

Business Self

6/10

Pleasant

14 Oct 2021

Emil

Customer service is ok but cleanliness is an issue, no towels changed, asked for fridge and never brought. Management needs to be changed.

Leisure Family

4/10

Poor

01 Aug 2021

Verified traveler

The first room I was placed in the bed was in two pieces and kept coming apart. It was a pain to change rooms however the bell man helped move our luggage once we packed it all up-which was nice. I requested a new room and they put us in another room.. the mattress was extremely firm, but we made do with it. One of the desk outlets didn’t work, so we couldn’t use it to charge our cell phones, also they didn’t provide a voltage adapter as stated in their book. This hotel is older and needs updating. The room service food wasn’t good, it didn’t have much flavor. However the Viper restaurant served good food. Also there was no “mini bar” as stated in the agreement just a very small sized refrigerator with no freezer.

Leisure Partner

2/10

Poor

25 Jun 2021

Bryan

Dirty hotel , with terrible service.

Business

10/10

Exceptional

09 Jun 2021

Verified traveler

Good location, transportation was good to all area surrounding locations

Leisure Partner

4/10

Poor

02 Jun 2021

Verified traveler

I liked the location and didn’t like the services at the hotel

2/10

Poor

30 May 2021

Verified traveler

The property is in good location near Emirate Mall. The hotel entrance is acceptable. The room is large with a shower and tub. The cold/hot mixing of water is poor. I had to report a problem in the toilet flush twice and beg for an extra towel. Towels are not changed daily

Leisure Self

8/10

Excellent

19 Apr 2021

Lavinia

good

the hotel needs some improvement but the price is very good so is worth the money totally. the pool was closed and gym is in bad conditions

Self

10/10

Exceptional

05 Apr 2021

Verified traveler

I had some complaining about small stuff but Ms. Sarah solved it very quickly and she made my stay wonderful. I really enjoyed. Thanks for all staff and the management.

Business Self

2/10

Poor

03 Apr 2021

Verified traveler

Business Friends

2/10

Poor

23 Mar 2021

Verified traveler

Not really good customer service a lot of problems in the bathrooms of the suites really old plugs for the phone chargers

Friends_and_family Friends

4/10

Poor

16 Jan 2021

Verified traveler

Very moisy at night because of the 3 night clubs in the G floor.. not recommended for families at all

Friends_and_family Family

2/10

Poor

10 Jan 2021

Verified traveler

No happy

Hotel old and the staff are not helpful. I had to carry the bags up to the room myself and also going back to my car.
The room is old and the bathroom is leaking everywhere. The A/C in the room is very cold and cannot be controlled. Most of the staff and the customers are not wearing masks.

Friends_and_family Family

4/10

Poor

09 Jan 2021

Verified traveler

Poor hotel

Took over half an hour to check-in, even though it was 2 am and NOT busy (at all). Bathroom sink stopper was stuck on the CLOSED position; bidet fossit fell apart THE SECOND I touched it. No bathrobes, slippers, etc. There's complementary tea and coffee sachets in the room, but no water kettle to prepare them!

Self

4/10

Poor

11 Sep 2020

AhmedRafaat

Poor property and service ... bad and expensive food , noisy , too expensive to the quality

Business_and_leisure Self

6/10

Pleasant

21 Mar 2020

Verified traveler

Overall good value for the price but the hotel is a bit on the older side & we had some minor cleanliness issues with the room. Also the breakfast was pretty mediocre compared to our stays in other Dubai hotels. Staff were nice & friendly.

Leisure Family

8/10

Excellent

15 Mar 2020

Wahidullah

The hotel was nice and clean the staff were friendly

Self

10/10

Exceptional

10 Feb 2020

Charlene

Very approachable staff and they help u with all means

Business Self

8/10

Excellent

05 Jan 2020

MuhammadAli

Rooms are big,good and wonderful really like it and want to come again

Leisure Family

8/10

Excellent

04 Dec 2019

AtiqSaeed

This was our second time staying at Grand Excelsior. We stayed here four years ago for our honeymoon before so decided to book the same hotel for our recent trip to Dubai.
Overall, it's a nice hotel. rooms are nice but bathrooms can use some remodeling. We had some issues with our original room, but the staff (Princess at the front desk) took care of it and upgraded us to a better room. Great staff and very helpful...Nasir, Adnan, Tokir and Princess to name a few. Breakfast is included with your stay, but I wish there were more options

Leisure Family

4/10

Poor

27 Nov 2019

Verified traveler

This hotel is very old the staff are very nice but hotel it self sauna is not working and very old they charge you for ice if you ask for it. The rooms are ok but it’s not worth it to stay here next time I will pay just a fee dollars more to go to better hotel.

Business Self

4/10

Poor

07 Oct 2019

Maher

I don’t know how they treat the customers with that way
They are vary slow in service and try to make themselves didn’t understand what you want

Business_and_leisure Self

10/10

Exceptional

19 Aug 2019

Verified traveler

Nice one

Lighting in room was poor

Family

10/10

Exceptional

23 Jul 2019

Animashaun

Amazing

So good .all the staff are friendly

8/10

Excellent

05 Jul 2019

Verified traveler

Hospitality was cool. and the staffs were very friendly, plus including their facility was neat too.

Business Self

6/10

Pleasant

27 Apr 2019

Verified traveler

The rooms are spacious. Good breakfast.
Poor room service, we asked for towels many times before they gave us some. Every time they clean the room they forget to put towels. They don’t even check the tissue paper and the toilet roll.

Leisure Family

8/10

Excellent

24 Apr 2019

Verified traveler

Great value hotel

The hotel is a little tired and could be cleaner in places, however all together this hotel is excellent value. We much preferred the Superior Room to the Suite which was very dated.

Partner

10/10

Exceptional

21 Mar 2019

Summiera

Great but noisy

Great location, but no early check in and late checkout was disappointing at 1 hour. Hotel is lovely, staff helpful and aprtment from club noise was great

Family

8/10

Excellent

18 Mar 2019

Summiera

Great stay and location

The checkin was delayed which was annoying. However mall being in close proximity was a bonus. Valet parking was very good. The room was cleaned 2nd night towels were not put in. The hotel feels luxurious but music is loud due to club, even on 5th floor can be heard. Nice soothing classical music played. Decor as the hotel is very plush. Concierge very helpful and late check out well 1pm was abismal so i left at the normal time and went elsewhere. Reception staff. Please smile, and look welcoming. All was good. Thank you for the stay.

Family

10/10

Exceptional

02 Mar 2019

Mohammad

I just loved this hotel. I will definitely stay in this hotel whenever i visit Dubai. The reception staff, Sarah, Jecqelou and Princess were helpful. Special thanks goes to Mr. Adeel and he should be nominated/selected as the \"Employee of the Year\", because of his great smile, help, and he is aware of things even beyond his job! And, Mr. Peter was extremely helpful and i suggest he should be promoted to a higher position; may be GM, because of his professional hoteliers experience, great attitude towards the guests and a stunning smile!!

Business Self

10/10

Exceptional

23 Feb 2019

Verified traveler

Excellent service and very clean hotel. Very spacious with good facilities including a pool and steam room.

Friends_and_family Family

10/10

Exceptional

17 Jan 2019

Vineet

Stayed at Grand Excelsior hotel on 16th night in Dubai .Sincerely appreciate staff willingness and promptness to help & extremely courteous behaviour particularly of Ms. Dianne at reception who was extremely responsive and helpful & polite.Would strongly recommend to my friends and other expedia members to opt for this luxurious hotel with good amenities and extremely central location

Friends_and_family Family

10/10

Exceptional

12 Jan 2019

Verified traveler

We stayed in this hotel from the 31st of December until 9th of January, everything was ok, check in was very fast, the bed in the room was super, king size and very comfortable. Carlos working in the restaurant was very helpful and nice. It is very easy to go to City Center from the hotel. We will come back next time again. Thank you.

8/10

Excellent

19 Dec 2018

Verified traveler

The cost is reasonable and its central location. D

8/10

Excellent

30 Nov 2018

Kenneth

Great

Great but dint do the roof top bar its a prostution bar

Friends

2/10

Poor

12 Nov 2018

Majed

It’s really bad hotel to stay in for any purpose.
I never had same this bad experience which I was inside th room and the door was looked when I decide to go out I can’t open it.

As the door was looked or doesn’t work, I waste half hour to stay in room to broke the door by their team.
Then I left the room to go out and they were working to fix the door.
In all, I didn’t get any apologize from the hotel and any action which is my right
And we’re not supposed to stay in room that they need to fix it within our staying!!

10/10

Exceptional

11 Nov 2018

Raymond

My wife and I enjoyed our stay at the Grand Excelsior Hotel. This was a value for money experience at a hotel which clearly focussed on the needs of its guests. Rooms are well appointed, clean and roomy. The amenities are very good value include the breakfast, other dining features at the hotel, very professional staff, ( look for Annan who is a wonderful ambassador for this hotel) as are the various staff you will encounter on the reception desk, the breakfast and other dining and other guest services) equally focused on guest satisfaction. Staff are well informed, easy to approach and nothing is too much trouble. The hotel is within a few minutes walk to the “Mall of the Emirates” which is a fine shopping experience. The metro is adjacent to the mall and provides easy access to the many features of Dubai, including the Dubai Mall and the Burj Khalifa (World’s tallest building). Transfers to and from the airport are very reasonable and efficient. Time spent in the old Dubai town is very rewarding. We felt welcome and valued. My wife and I will stay here in our future visits to Dubai.

4/10

Poor

13 Oct 2018

Seharina

Was not impressed when I went to check in. Rather then paying attention to me the girls and the manager were giggling away. No welcome drink was offered. Nothing was explained about the hotel. Then at 12.40 am there was Di much noise outside my door and I complained but nothing happened. This carried onctill 2.30 am. So hardly slept. Not impressed by the attitude of the check in staff at all.

Family

8/10

Excellent

07 Sep 2018

Adnan Peter

Clean and friendly welcome, comfortable beds

2/10

Poor

03 Aug 2018

Amandeep

Dirty bed sheets, phone wouldn’t work to call operator or anyone

10/10

Exceptional

16 Jun 2018

Verified traveler

I have stayed here several times. Good value for money and convenient for restaurants and Mall of the Emirates.

8/10

Excellent

14 Jun 2018

Verified traveler

From check in to check out staff were nothing but professional.

8/10

Excellent

10 May 2018

Verified traveler

Travelling frequently to Dubai on business I have experienced many hotels, this hotel is extremely good value with all the basic requirements.

6/10

Pleasant

01 May 2018

Verified traveler

Beautiful hotel

Partner

4/10

Poor

01 May 2018

Verified traveler

No way to stay there again.smell of cigarettes everywhere even I was in non smoking room. My towel was even smell

Partner

2/10

Poor

15 Apr 2018

Verified traveler

Terrible experience

Room stank of smoke, had someone hammering on my door and ringing the bell at 3.30am and the none stop shenanigans carried on for two hours. Electrical sockets didn’t work room was large but very tired . Outside the hotel felt isolated . It’s a shame because in general the staff were very nice despite not sorting the problem out which was very unpleasant

8/10

Excellent

10 Apr 2018

Peter

Good value in a good location

Pros: Comfortable and spacious rooms, good service, nice rooftop pool, close to the mall and convenience stores, free parking, great price!

Cons: room smelled of cigarettes, thermostat for air con was wildly inaccurate so hard to find the right temperature

Family

2/10

Poor

31 Mar 2018

Frank

Avoid!

Awful experience. The hotel is shabby to say the least. Our bedroom had a noise coming through the AC which was loud enough to make sleep in the living room-on the floor! The shower leaked, the room smelled. We got no reply to an offer to change rooms, just excuses in the morning. On top of this and having paid a high price per night, breakfast was not included. My wife was chased to the room rather than have the bill put on my room. Breakfast was awful for a 4**** Hotel.

Partner

4/10

Poor

22 Mar 2018

Pedro

Never again

I had the feeling of being in a prison

2/10

Poor

23 Feb 2018

Verified traveler

rubbish

suite was filthy, stained carpet and walls, crumbs on the floor
indifferent staff
worst hotel I've stayed at

Family

10/10

Exceptional

10 Feb 2018

Fred

Good business stopover

I’m a regular and always satisfied business user - my office is just 10 minutes drive away

8/10

Excellent

06 Feb 2018

Verified traveler

The sheets were dirty and long waiting fot the room and and bad service

2/10

Poor

06 Feb 2018

elizabeth

Poor customer service,,,,,,,,

Service of this hotel was very poor. We had problems with our room as it was still not ready at 21.30 pm . We were left to wait in reception then we were getting requests at midnight for passports etc. Promised from all staff they would look into this promised a refund for this night . On arrival home no reply no refund no answers . Poor customer service.

Family

8/10

Excellent

02 Feb 2018

Mrs Y

Very well presentable, quite area , close to mall and metro station.

Partner

2/10

Poor

01 Feb 2018

Suliman

The Grand Excelsior Hotel Al Barsha

My experience, this hotel was so bad. The staff were not answering until the manager came, then they change my room to the fourth times because it were all of them unclean, smells dirty and the last two rooms were not the same what I booked.
Overall, I would not recommend this hotel. The rooms were not really clean, smells dirty, bathroom dirty, the lobby was smell food as a kitchen and the staff and the manager were not helpful.

6/10

Pleasant

01 Jan 2018

Verified traveler

Friendly and Cheap but in need of serious work

We went for 6 nights between Christmas and NY, the hotel is located in an ok position if you are happy to use the train or local taxis which are good value. The hotel is in need of modernisation it’s pretty tired, we got a horrid smoking room and there were no roll away beds for the kids so we bought fold out beds from the mall, we complained and were upgraded to a suite which was huge and smelt ok but also tired, attention to detail is poor, 2 towels for 4 guests, no refills of some things, too many of others BUT it was cheap and staff friendly if incompetent

Family

8/10

Excellent

18 Dec 2017

Peter

6 nights stay in Dubai

Good stay at the Grand Excelsior - welcoming helpful staff. Reasonable breakfast available as an extra.
Large very firm bed and large bathroom with 2 showers!
Good gym with small rooftop swimming pool too.
Location was in easy walking distance of the Mall of the Emirates ( that is in winter temperature - summer would be too hot!)
We had hired a car, so the basement off street parking worked well.
The only downside was that there is a well sound proofed disco on the ground floor - but every time the door is opened the music leaks out - so I got woken at 2-3.00 am each night . Not much you can do about that - but ear plugs would help!
Lots of cheapish places to eat locally if you are on a budget.

Partner

4/10

Poor

04 Dec 2017

Vanessa

Very disappointing

Hotel is rather run down and location is not great. Bathroom was not cleaned and had stains showing on tiles. Mold in shower.
Got smoking room and very noisy even if u are on the higher floors. Swimming pool is tiny .
Def not a 4 star hotel . I would not return to this hotel.

10/10

Exceptional

04 Nov 2017

Verified traveler

Outstanding time

I stayed for two night and it was wonderful. I enjoyed staying there with my fiance

8/10

Excellent

03 Nov 2017

Verified traveler

Good

Amazing hotel. Large size rooms. But ironing boards and Iron was sticky and little too old