The Donna Portals

Spain , Majorca
PORTALS NOUS, Falconer, 19
Show on Google | Website | Map

75 reviews shown

10/10

Exceptional

13 Jun 2026

Gillian

The first thing to say is the staff are brilliant, could not be more helpful and any request was dealt with professionally and efficiently. Hotel, spa, rooms and location perfect. Would definitely recommend.

Partner

10/10

Exceptional

21 May 2026

Quentin

The staff couldn't do enough for us, the beach and hotel are absolutely perfect, could not of been happier with our stay.

Partner

10/10

Exceptional

18 May 2026

Benjamin

The staff were phenomenal from check-in (especially Antonella). Spa and all amenities amazing!! We visited for our honeymoon and couldn’t have asked for a better time. Everything was lovely!

Partner

10/10

Exceptional

15 May 2026

Jonathan

Brilliant breakfasts. Games suite was clever and spacious!!!

Business

8/10

Excellent

09 May 2026

Brooke

Beautiful views, very spacious room, pool and spa area is gorgeous and you could certainly spend all day there. Amenities in terms of within the room could be slightly better given the price tag and suite (mini bar and snacks were very highly priced, most hotels would be limited but free for a room such as this).

Partner

10/10

Exceptional

09 Apr 2026

Kristen

The hotel was great! Staff was so helpful and friendly. We had a room facing the water was beautiful!!

Family

10/10

Exceptional

12 Nov 2025

Peter

My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge.
On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!

Business

10/10

Exceptional

08 Nov 2025

Markus

Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.

Partner

10/10

Exceptional

27 Oct 2025

Lucy

A lovely hotel, on a great loa rui

8/10

Excellent

14 Oct 2025

Jennifer

It right beside the beach

Leisure Partner

10/10

Exceptional

30 Sep 2025

Juan

Beach view, staff was excellent.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Lena

12/10
We love Donna portals and will definitely come back. It’s our favourite hotel in Europe

Leisure Partner

10/10

Exceptional

28 Sep 2025

Shaun

A truly amazing hotel! From the minute we checked in, staff were so attentive. Beautiful relaxing location. Whilst this hotel can be expensive, it is worth the money. Luxury!

Partner

10/10

Exceptional

27 Aug 2025

Katie

Amazing stay, very clean, quiet hotel. Staff were excellent.

Friends_and_family Friends

8/10

Excellent

16 May 2025

Özlem

Im Grunde ist das Hotel ein sehr gutes und sauberes Hotel. Das Personal ist super nett. Das Restaurant vom Hotel kann ich leider nicht empfehlen. Preis-Leistung ist absolut nichtgerechtfertigt. Das Hotel liegt direkt am Strand die liegen kosten extra. Zwei liegen und ein Schirm lagen bei 22,50€ pro Tag, jedoch konnte man auch mit dem Handtuch auf dem Sand liegen ohne weiteren Kosten. Die Preise im Hotel fand ich persönlich auch zu erhöht. Aber im Großen und Ganzen war das Hotel gut, sauber, ruhig und die Lage war super.

Leisure Partner

8/10

Excellent

28 Apr 2025

Andrew Ian

Very clean ,staff very polite but service not great

10/10

Exceptional

01 Apr 2025

Vishali

Lovely property and staff was amazing

Leisure Friends

10/10

Exceptional

18 Mar 2025

Joshua

An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you

Business Self

10/10

Exceptional

09 Nov 2024

Markus

A week in Mallorca

Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.

Partner

10/10

Exceptional

30 Oct 2024

Hayley

Great property but lifts are slow and a little old. Spa is great!

Leisure Partner

10/10

Exceptional

08 Oct 2024

Kate

Fantastic hotel, facilities and location. Junior suite was an excellent size.

Leisure Family

10/10

Exceptional

25 Sep 2024

Yarden

Service was unmatched, wish we could stay longer!

10/10

Exceptional

17 Sep 2024

Steven

It was the location ever.

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2024

Matthew

Amazing

Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!

Partner

10/10

Exceptional

04 Sep 2024

Mohammad

Great location

Leisure Family

10/10

Exceptional

03 Sep 2024

Francisca

Best experience ever

Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel.
Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca.
I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎

Friends_and_family Family

2/10

Poor

02 Sep 2024

alan

Ants in bedroom and bed
After being reported and room \"cleaned\" ants still present.
Outside power washed and water entered room.
Lack of handrails at outside steps for anyone needing that assistance.

10/10

Exceptional

25 Jul 2024

Mauricio

Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!

Leisure Partner

4/10

Poor

14 Jul 2024

Andres

I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish.

Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional.

The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came.

Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead.

The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach.

This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.

Leisure Self

10/10

Exceptional

11 Jul 2024

tom

It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!

Leisure Partner

10/10

Exceptional

11 Jul 2024

Verified traveler

Exceptional property

We were blown away by our experience at The Donna Portals. The property, service and accommodations were five star. The views are breathtaking and the beach just steps from the property exceeded our expectations. We cannot wait to come back here!!

Partner

10/10

Exceptional

28 Jun 2024

Vasili

Excellent staff!

Leisure Partner

10/10

Exceptional

21 Oct 2023

Alexandra

Best stay

Amazing stay from start to finish! I highly recommend this property:)

Friends_and_family Friends

10/10

Exceptional

29 Sep 2023

FAB FAB FAB

Loved this hotel, staff were amazing.

Partner

10/10

Exceptional

18 Jun 2023

helen

Staff couldn’t do enough and hotel beautiful and so unique! Loved it will def go again 😊

10/10

Exceptional

30 Mar 2023

Julie

Amazing hotel *****

Leisure Partner

10/10

Exceptional

21 Sep 2022

Harry

Staff is really friendly. Truly unique location.

Leisure Self

10/10

Exceptional

30 Aug 2022

Antonio Vazquez

Fantastic front desk staff.

Great quality breakfast

Leisure Friends

10/10

Exceptional

27 Jul 2022

Christopher

Fantastic experience in the Penthouse for my wife’s 50th birthday. Wonderful time and I look forward to coming back !

Partner

8/10

Excellent

18 Jun 2022

Verified traveler

Great holiday but some things could be better

Great location, fabulous restaurant. The rooms show signs of age -- some restoration would be nice. The staff was nice and helpful, but also unwilling to acknowledge Gold Hotels.com rewards, which caused some unpleasantness.

Friends_and_family Family

10/10

Exceptional

23 Oct 2021

Hala

Amazing!!

My stay was great, staff were friendly service was superb and perfect location port is close by and the hotel is by the beach.

Self

10/10

Exceptional

03 Oct 2021

jose

Great property and amazing service

8/10

Excellent

30 Oct 2019

David

A super special eco friendly boutique property. We super loved ‘most’ of the staff. (Some of the restaurant staff didn’t know how negative they were) the food was amazing, the room clean and bright. We really loved this property.

The spa was amazing!!!! Beautiful steam room, sauna cold tub... amazing!

The only negative is that the toilet door is glass and really has NO privacy. Glass and see through!!!

Business Partner

10/10

Exceptional

18 Oct 2019

Virgie

Amazing experience from beginning to end - highly recommend staying here.

Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

This hotel is absolutely fabulous in every way! We were treated like royalty every minute of every day
Rooms were stunning they have thought of everything will definitely be going back there superb!!!!

Leisure Friends

10/10

Exceptional

29 Sep 2019

Erik

Perfect romantic get away!

From the moment we arrived we felt like VIPs!
The setting is idyllic. The location also puts restaurants and shops an easy, safe walking distance away. The lovely little beach is right at your door step and the little cove is a piece of paradise.
Our room was spacious and comfortable. The staff was attentive and friendly and went out of their way to make our honeymoon special. Highly recommend!

Partner

10/10

Exceptional

08 Sep 2019

Verified traveler

Excellent location and top notch staff

Recently stayed here for 5 nights. Hotel is beautiful and in a great location. The staff was exceptional throughout our stay. Juan especially was an absolute gem, helping us with reservations, questions, etc. Unfortunately I became ill during my stay but the staff went above and beyond to assist with medical attention and I was back on my feet in no time. Restaurant was great, rooms are clean and spacious. Anytime we needed a taxi they were outside in 2 minutes, which was rare compared to rest of Mallorca. Only comment is the pool scene could be better (music and service). Great stay and would highly recommend

Partner

10/10

Exceptional

11 Aug 2019

Sze Ring

Perfect stay

This is one of the best hotel I have ever stayed especially in European standard. Spacious room, attentive service, excellent food. Right next to a small public beach

Partner

10/10

Exceptional

04 Jul 2019

Scott

Great hotel, enjoyed our stay!

Spent 4 nights here in June. Rooms are very clean and very comfortable. Spa is excellent, sauna, cold plunge etc. Pool area very nice also. Beach is great (you need to pay a few euro for a chair, and need to get down there early to get one). Restaurant is also very good. The layout of the hotel is interesting, it has several levels and lots of nice different areas to spend time. Lots of stairs. The location is good. The entire staff was excellent, front desk, car valet, restaurant staff. In particular we were met by a young lady named Neus on arrival who was responsible for us during our stay. She was excellent, checked in on us periodically and made our stay that much more enjoyable.

Partner

8/10

Excellent

25 Jun 2019

Verified traveler

The staff were generally super-attentive. The facilities were first class. But we found the hotel a bit pretentious.

Leisure

8/10

Excellent

03 Jun 2019

Verified traveler

Nice staff as usual, more suited to under 50,s taxis needed to
get to anywhere or electric skooters coastal path to the marina
a disgrace for such a nice place,rental car waste of time not
cheap but not to upmarket.

10/10

Exceptional

18 May 2019

MR WILLIAM GILL

Perfect Couple Break

First Class Hotel, real 5 Star, not self called 5 star, great attentive staff who are not in your face but are very happy to go out of their way to help as much as possible. Juan on reception couldn’t be more helpful. Would really recommend. Great Pina Coladas!!

Partner

10/10

Exceptional

26 Mar 2019

Julie

Amazing

Amazing hotel, we had the penthouse suite with hottub in our terrace , views were amazing.
Staff treated us like royalty. We will be coming back .

Partner

10/10

Exceptional

05 Mar 2019

Verified traveler

Stunning location. Exceptionally clean , bright and beautiful! The artwork in each of the rooms makes for a real treat when compared with other hotels. The staff are second to none! I look forward to visiting this hotel again soon !

Leisure Friends

8/10

Excellent

16 Oct 2018

andrew

Iberostar Portal Nous

a very nice modern hotel done up in a beautiful design.Very nice restaurant or upstairs pool with some great reception employees especially Karina and Juan that were super helpful with things to do and places and dinner reservations.In a very nice neighborhood with many restaurants and beaches very close.

Partner

10/10

Exceptional

16 Oct 2018

Kevin

We should have stayed longer with this amazing hotel, and should have booked a sea view room to enjoy the best of the hotel! Hotel staff are very decent, friendly, helpful and fashionable! Food is very delicate too!

10/10

Exceptional

22 Sep 2018

Carolyn

Excellent hotel

Great hotel. On arrival you are transported into a happy bubble, with fantastic 5 Star personalized service, surrounded by amazing interior design that is funky, super cool and stylish. Breakfasts were amazing. The setting is idyllic next to a beautiful beach cove. The best Danish pastries I have ever had - better than ones I have had in France!! The best decaf coffee I have ever had, served by what has to be the best waiter in the world - Dani who magically appears at exactly the right moment and knows what you are about to ask before you have even asked it! My stay is one I will fondly remember for many years to come.

Partner

10/10

Exceptional

18 Sep 2018

Ben

Lovely Boutique Hotel

It was a joy to stay, The Hotel was stylicsh and immaculate in and out. The staff were young freindly and enthusiastic, great location, overlooking a prefect little cove / beach, and only 5 mins taxi into the marina. I cant wait to go back.

8/10

Excellent

10 Sep 2018

Andrew

Great hotel

Amazing hotel with really friendly staff. Nice quiet location with a lovely small beach just in front of it.
The design of this hotel is quite spectacular.
Can't wait to revisit.

Family

8/10

Excellent

08 Sep 2018

Angela

Lovely hotel near beach and fabulous Marina close

Lovely stay at the hotel nice room with a view on the 10 th floor overlooKing the sea

Staff still training at moment so a few hick ups slow breakfast service not keen on hot food as eggs never cooked. Correctly. Need to improve on service of coffee and juice being delivered. More than cake display casing being carried and aware of when tables need clearing

I’m not sure if why coffee is so hard had to wait 15 mins one day and observed other tables editing fir basic morning breakfasts

Excellent buffet choice fresh fruit yogurts and cheese and ham but would been nice to have a cooked traditional breakfast instead of a la carte. Which is fine but not for everyone

On the whole we had a great stay and staff were happy to help and deliver

8/10

Excellent

12 Aug 2018

Verified traveler

The staff, the cleaness, the quality of the breakfast, and the room.
What we did not like is the area in front of the hotel was extremely noisy from noon through 4 am. The daytime was full of kids on the beach and I front of the hotel although we thought the hotel was restricted for adults, the bar was extremely small. It was like in a hall. It th

10/10

Exceptional

21 Jun 2018

Lorian

A view to die for...

Great location, great views, Nice design, spacious rooms, Housekeeping was amazing, front desk was welcoming, took a little long on check-in. Breakfast was great. Loved the hotel overall, however, some of the staff were under-trained, or spoke little english but the majority were excellent.
Lovely stay.

Partner

10/10

Exceptional

14 May 2018

Verified traveler

Great state of the art modern rooms staff were friendly and very helpful

10/10

Exceptional

15 Oct 2017

Clare

Fantastic stay

Fantastic stay at a beautiful hotel, we always stay in Portals and this hotel is in the perfect spot.
We really enjoyed our stay, the only minor thing is the breakfast service needs some work regarding staff and a few things we asked for when dialing room sevice weren't fulfilled.

Partner

10/10

Exceptional

12 Oct 2017

sheree

Fantastic!!!

My boyfriend and I stayed here for my 30th birthday and it was just perfect! Hotel is amazing and we were greeted with a glass of Dom Perignon champagne followed by a free room upgrade for my birthday and welcome snacks. I was also given a special birthday cake which was delicious! Perfect location, perfect hotel, would absolutely visit again!!

10/10

Exceptional

07 Oct 2017

Paul

Fantastic!!

On arriving the welcome was exceptional, we were greeted warmly and then given a glass of water and a glass of champagne whilst the staff booked us in. We were given a tour of the facilities available. The hotel was amazing and the room was brilliant. Staff were helpful, cheerful and efficient. Situated in a lovely bay with a small beach, it couldn't have been better. This truly was a 5 star hotel and we can't wait to go back!!

Partner

10/10

Exceptional

01 Oct 2017

Verified traveler

Fantastic hotel overlooking a small tranquil beach

What a gem! Beautifully refurbished hotel. Ultra modern and quirky design. Staff go above and beyond. Great welcome on arrival with champagne and chocolates on a private balcony. We were upgraded to a balcony double room overlooking the bay. Spacious and luxurious the circular bath was a nice surprise. We would definitely revisit.
Great that the hire car was parked for you even iif you opted for the free on street parking. Good location just a 5 minute up hill walk to the main cafes and restaurants..
Breakfast was fabulous . We loved the presentation of the pastries at the table. Dinner was also very special with complimentary courses and attentive staff. We will certainly revisit!

8/10

Excellent

28 Sep 2017

Verified traveler

Great location, clean hotel, good food, amazing rooms, super nice staff

10/10

Exceptional

05 Aug 2017

John

Mini break in August..

Amazing hotel. Very happy with everything, especially the food which was exceptional !

Partner

10/10

Exceptional

03 May 2026

Kathleen

lovely staff, amazing breakfast, clean room. A bit tricky with the water pressure/temp the first 2 days...but that was eventually fixed :)

10/10

Exceptional

24 Mar 2026

Sven Michael

Toller Aufenthalt, tolles Personal und grandioser Ausblick vom Penthouse

Partner

10/10

Exceptional

21 Nov 2025

Steph

Es war alles auf den Punkt. Vielen Dank.

Leisure Friends

10/10

Exceptional

30 Sep 2025

MARINA

ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。

Leisure Partner

8/10

Excellent

24 Aug 2025

Klemens

Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous.
Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht.

Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds.

Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben:
– Der „griechische Salat“ bestand fast nur aus Blattsalat.
– Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate.

Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist.

Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr.

Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!

Business_and_leisure Partner

10/10

Exceptional

20 Aug 2025

Camilla

Snyggt boutique hotell vid mysig strand

Väldigt trevligt hotel, med genomgående snygg design i lugn miljö.

All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött.

Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23.

Taxi till flygplatsen ca 20 min
Hotellet har en egen shuttle bus till hamnen

Vi kommer tillbaka

Friends_and_family Family