Name: Palace Bonanza Playa & Spa
Address: Paseo de Illetas, S/N, Illetas, 07181, ES

2/10

Poor

31 Jul 2026

IHTISHAMUL

had a very disappointing experience. The customer service was poor, and both the bartender and staff were extremely rude and unhelpful throughout my visit. They made it feel like customers were an inconvenience rather than welcome guests. Save your money and go somewhere that values its customers—you’ll likely have a much better experience elsewhere.

10/10

Exceptional

28 Jul 2026

Amanda

Great location. Great views. Ana img breakfast. Lovely staff. Perfect for a short break.

10/10

Exceptional

15 Jul 2026

Carly

My husband and I stayed here for a long weekend and had a wonderful stay. The hotel is modern, spotlessly clean and boasts stunning sea views.
Although we arrived before our room was ready, the staff stored our luggage and provided a courtesy room so we could freshen up before heading straight to the pool. The staff were exceptional throughout, friendly, attentive and always happy to help. Our pool-view room was comfortable, well equipped and immaculate.
The hotel has two beautiful pool areas, including a peaceful adults-only pool, plus a private cove that’s ideal for swimming or paddling. There were always plenty of sunbeds and fresh towels available. Breakfast offered an excellent choice each morning, with fresh fruit and beautiful ocean views.
We also enjoyed exploring the local restaurants. Bar 22 Lounge was fantastic, with a welcoming owner who even remembered our drinks order and saved us seats for the football. Le Petit Jardin served excellent Greek food with equally wonderful service, while Cosi Italian (around a 20-minute walk) was outstanding. Chef Bruno prepared authentic Italian food and took the time to chat with us, making it a memorable experience.
Our only disappointment was BOTTEGA BAY Rocks Hot Stones. After politely mentioning that a dish tasted unpleasant, the chef responded in a rude and aggressive manner. It was completely out of keeping with the friendliness and hospitality we experienced everywhere else.

Overall, would highly recommend this hotel.

Partner

10/10

Exceptional

15 Jul 2026

Loubna

Best location, we loved the direct access to the beach so clean and great stuff

Family_with_children

10/10

Exceptional

07 Jul 2026

Marcus

Welcoming staff in every area, clean, stunning, cool, breakfast fantastic, location perfect for coast and Palma… views and rooms unbelievable… highly recommend!!!

Partner

10/10

Exceptional

04 Jul 2026

Rahib

10/10 stay at the bonanza. Staff was so helpful and went above and beyond when my girlfriend was not feeling well. They are extremely accommodating, kind and patient. The hotel itself has everything you need. The views are beautiful and the rooms are spacious. Highly recommend

Partner

10/10

Exceptional

01 Jul 2026

Sandra

I traveled with kids and had a wonderful experience. The breakfast buffet was one of the best I have seen compared to other resorts. Every single staff member I interacted with was patient, friendly, and professional. We had some issues with our booking when we arrived, but it was not the hotels fault and they quickly offered a solution for us. We would definitely stay here again.

Family_with_children

10/10

Exceptional

29 Jun 2026

Melissa

The room and hotel was a great value. Very clean, helpful staff, a big buffet breakfast, nice pool area with restaurant and bar and walking to a couple beaches and restaurants. We had an amazing view from our suite and it was a great place to stay a little outside of Palma. I would stay again!

Partner

8/10

Excellent

16 Jun 2026

Tia

Overall experience was excellent, rooms were a little dated and service at the pool bar was slow but can't complain as it did everything we needed it to.
Only complaint was it got very windy by the pool some days!

Friends_and_family Family

4/10

Poor

15 Jun 2026

Grace

I am writing to express my disappointment regarding my recent stay. On the day of our check-in, a loud party at the poolside continued until 11 PM. The noise level was disruptive enough that resting was impossible. I had to complain to the front desk multiple times before any action was taken, and I noted several other guests doing the same. The lack of urgency from management was entirely unacceptable. Additionally, the facilities do not reflect a four-star standard, as basic amenities such as lotion were completely unavailable. I would not recommend this place.

Family

10/10

Exceptional

12 Jun 2026

Antonio

When we arrive we were shocked of the sea view at the reception desk, just wowww!
Antonio (duty manager at that moment when we arrive) was super friendly, giving us lot of information what to do and where to eat, very nice person that make our stay more unic. The room was beautiful with nice balcony with sea view. We spent the first day at the property using the 2 outdoor pools and the restaurant for lunch and dinner, super nice.
Breakfast was unbelievably nice, never saw before such a selection of food, and a beautiful sea view through all the Breakfast floor.
We definitely going back next time we visit Majorca!

Partner

8/10

Excellent

09 Jun 2026

Hayley

Great but not perfect , great hotel needs more entertainment.

10/10

Exceptional

07 Jun 2026

James

Spacious and clean. A friendly and helpful team, especially Valentina by the pool area.
Lovely breakfast options.
Adult pool was lovely.
Will stay again

Partner

10/10

Exceptional

26 May 2026

Manuel

Amazing location. Property is immaculately maintained. Beautiful views. Restaurants were good. Dinner buffet was only thing that did not meet expectations. Otherwise great experience and service.

Family

10/10

Exceptional

25 May 2026

Louise

Loved our stay. The staff was friendly and went beyond to make sure our stay was memorable. Will definitely be our “go to” hotel whenever coming to Palma.

Partner

10/10

Exceptional

19 May 2026

Nicola Jane

We’ve stay at this hotel so many times. Amazing location, pool, staff and pool restaurant is superb.

Family_with_children

10/10

Exceptional

16 May 2026

Baiba

Amazing hotel, you get great value for money with a varied buffet-style breakfast, spa access with saunas, steam room, jacuzzi and swimming pools, as well as direct access to the sea!
Rooms were very clean and staff helpful and welcoming.

Perfect location, with bus stop right outside and short walk to 3 different beaches and multiple beach clubs.

Family

10/10

Exceptional

11 May 2026

Jhanzeb

Gym
Needs modernisation

10/10

Exceptional

08 May 2026

francis

Great place to stay, highly recommend

10/10

Exceptional

01 May 2026

Richard

What a find. Fantastic views, facilities and food. Not fine dining but great variety and the kids will love the buffet style. Two pools and the sea, a spa and gym and a little private beach. We’re coming back.

Self

10/10

Exceptional

30 Apr 2026

Abigail

From arrival the hotel was absolutely perfect. The staff are so friendly and welcoming, the hotel is absolutely beautiful and the photos don’t do it justice. The room was spotlessly clean, breakfast was fantastic with lots of options. The spa was great, I treated myself to a massage which was fabulous. Gym was also great and well equipped compared to most. Great location with very convenient public transport to go and explore Palma, magaluf etc. plenty of activities nearby including mini golf and tennis.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Jonathan

Excellent range at breakfast
Pool area very relaxed with great service

10/10

Exceptional

26 Apr 2026

Igneris

Amazing Breakfast, welcome drink, staff was very nice and friendly, beautiful view and the amenities are great. We will definitely have to come back.

Partner

10/10

Exceptional

26 Apr 2026

Rebecca

We stayed at Bonanza Pałace for 3 nights in April - this hotel really is a gem. The staff are so welcoming, the breakfast is incredible (although got very very busy during peak times), the hotel is clean and smells amazing, and the setting is stunning. The bus stops right out side the hotel so it is very easy to get around.
Disclaimer - there are not many nice restaurants nearby, so if you are like us (and didn't come with a car), then be prepared to use public transport or use taxis. Highly recommend Can Pedro Restaurant, set high up in the hills with great Spanish food, a 10 minute taxi journey from the hotel.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Erika

Breakfast was nice, however bacon was cold...

Partner

8/10

Excellent

10 Apr 2026

Marianne

The breakfast was amazing and the hotel and amenities lovely. It was really easy to get to Palma by either bus or cab.
We checked out early and put the bags in the store room as we had a late flight and thought it would help, so that they could turn the room around comfortably for the next guests. .Unfortunately I left something in the room and realised soon after but wasn’t allowed to retrieve it and was told that housekeeping would check. They didn’t. We also weren’t told that you have to book the courtesy room to shower and change so I had to use the spa which doesn’t have lockable changing rooms. Just a bit of a dampener after an otherwise lovely stay.

Friends

10/10

Exceptional

07 Apr 2026

Jonathan

Highly recommend the parking pass. The hotel was clean and views were impeccable.

10/10

Exceptional

27 Mar 2026

Fatema

Really loved the stay. The view, the breakfast buffet and the mini mart close by made it easy to stay at the hotel. It was about 40 mins on the bus from the city centre which was perfect for a day out of exploring. Some staff via telephone were rude and put the phone down when they didnt understand english and someone called at 12pm to leave the room when I had paid for a late check out but other than that the stay was very pleasant.

Self

10/10

Exceptional

23 Mar 2026

STEVEN

I stayed for 11 nights and will definitely be coming back next year. Desiree from the guest services team is INCREDIBLE! She continued to go above and beyond to make me feel at home! The breakfast is great as well. If you are looking for the ideal hotel to relax and getaway, there is no better place!

10/10

Exceptional

15 Mar 2026

Laura

One of the coziest hotels. But the staff is the friendliest! Making sure you’re ok at all times. Highly recommended!

Family

10/10

Exceptional

08 Mar 2026

Prokash

Clean room , nice view , Great facilities

Partner

10/10

Exceptional

01 Nov 2025

Sabrina

Sergio was awesome and made us feel very welcomed. This place is clean and has good breakfast options. We would definitely stay here again.

Leisure Family

10/10

Exceptional

29 Oct 2025

Timothy Wardell Smith

Great staff and perfect location. Killer view! First solo trip here and I had a ball!

Leisure Self

10/10

Exceptional

23 Oct 2025

lan

Coffee not good

Partner

10/10

Exceptional

05 Oct 2025

Karen

This is a well-located hotel with great facilities - and certainly good value compared with nearby hotels. Highlights include the well-kept pool area with plenty of loungers / fabulous sea views and the delicious food offering, even if breakfast has a bit of busy canteen feel. It’s only a short walk to Illetas beach, a range of restaurants/ bars and a very convenient location for a trip to Palma too as buses stop right outside the hotel.
This was a second visit and the rooms were discernibly more tired (we moved rooms after the first couple of nights as our first room had quite a few issues) but then it’s a busy hotel and perhaps it’s due for some maintenance once the season finishes. The bedding certainly requires refreshment… the management does need to have a proper look at this…!
Reception staff seemed generally a bit dis-interested, on check-in we stood for a full minute or so before any of the four staff even looked at us which was awkward as there were no other guests around. Check-out was similarly lack lustre. But that’s the end of season vibe I suppose. However Julian on baggage and Chantal in the restaurant (at breakfast, lunch and dinner!) worked so hard and retained a cheerfulness perhaps lacking in other staff.
However nothing detracted from an overall positive stay, we’d love to return sometime. Thank you.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Sarah

All staff very helpful - Spa, pool, beds so wonderful. Beachfront access

Leisure Partner

10/10

Exceptional

19 Sep 2025

Thierry

Great hotel new many amenities and great food

10/10

Exceptional

06 Sep 2025

Daniel

Very nice hotel with good access to the sea. Well managed

10/10

Exceptional

01 Sep 2025

ruslana

Beautiful place to stay, friendly staff, amazing view, close to Palma

6/10

Pleasant

01 Sep 2025

Steven

Okay Overall

The Pool and Sea areas were really good, breakfast was average, and it was a shame that there were no activities for adults or kids over 8. The mini club was really for very young kids. Overall, ok but expected more the price

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Antonella

Great resort with panoramic sea views.

Excellent beachfront location with breathtaking sunrises (see photos uploaded). The room had superb noise insulation and stunning sea views. The pool areas were impeccably maintained, with one pool dedicated to adults only. Even the main pool was peaceful, never rowdy. The beach is rocky but the waters are crystal clear, with plenty of ladders for access — one extra wide ladder is particularly helpful for those with mobility issues or young children.

The beachfront restaurant was wonderful, with a great atmosphere and views. Breakfast offered a wide choice, again enjoyed with stunning vistas of boats coming and going.

The resort is about 20 minutes from Palma centre; taxis were easily arranged through the hotel and fairly priced. Check-out is strictly at noon, but the courtesy room provided for late flights was a huge bonus, allowing us to shower before heading to the airport.

Room furniture is functional rather than luxurious, but the location and facilities more than compensate. The hotel has a great vibe, suitable for families, couples, elderly guests, and solo travellers. Strongly recommend booking a high-level sea-view room for the full experience.

The team were also very helpful in arranging excursions, even securing a last-minute sunset catamaran cruise — truly excellent service.

Check-in and check-out were smooth and efficient. Overall, this resort offers excellent value, amazing views, and a relaxing yet vibrant atmosphere. We will definitely return.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Jeffrey C

I stayed at this hotel for a six day vacation with my five-year-old daughter .

From the time we were welcomed by Sergio and Desiree at check in until we checked out 6 days later, the experience was first class. These two really made our stay feel extra special.

The interior of the hotel itself is little dated and could probably do with a little bit of modernisation but functionality wise everything worked perfectly and the facilities is absolutely fantastic.

The hotel is located right on the water with its own little mini private beach/swimming area which was just a dream.

There are two pools with plenty of sun lounges and umbrellas and at no point did it feel extremely busy.

The breakfast buffet was amazing with plenty of variety. I think it would be hard to find somebody who would struggle to find something to eat..

I would definitely come back to this hotel.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Jose Jesus

The place was amazing ,had a lot of fun and definitely will be returning.

Leisure Family

10/10

Exceptional

10 Aug 2025

Lylia

I had a wonderful vacation at the hotel. The area was so clean and quiet.

8/10

Excellent

07 Aug 2025

Suman

- staff very friendly and helpful
- evening show was a nice surprise - loved the band that sang Bruno Mars songs ❤️
-
- internet access - not so great in parts of hotel. Had to go to balcony to get service .
- limited parking - we had to park car offsite . We were put on a waitlist but never got onsite parking . At least offsite parking was free

6/10

Pleasant

06 Aug 2025

David

This was probably a great hotel in its day, however having just returned we experienced the following issues: -
1. Our room key would constantly stop working (8 times in 3 days). We were initially told this was down to them being near our mobile phone, which was not the case. Only after I insisted that after the reception staff produced us a new set of keys (again) that they must now attempt to open our room door themselves with these new keys. Only then did they seem to take notice when they simply did not work again. Clearly the door lock mechanism was faulty. In general, the male reception staff were just very dismissive and bordering on rude!
2. The main pool has a nice setting by the sea, however at 9am the pool bins were still overflowing with the previous day’s rubbish, empty glasses and dirty towels everywhere together with broken dangerous deck boards. (no cleaning or maintenance).
The only exception was when we finally got to speak with the hotel manager (Veronica) did she accept our complaints and was understanding and dealt with them.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Darryl

We loved everything about this resort.

Leisure Family

8/10

Excellent

31 Jul 2025

Mehul

Nice, has hotel parking ( for a fee) huge amazing breakfast buffet, lots of places to eat nearby

Leisure Family

8/10

Excellent

27 Jul 2025

Javaid

Palace Bonanza Playa Resort & SPA is a wonderful property. The setting is pristine, with direct access to the Mediterranean. The buffet breakfast had many great choices for our family.

The two property concerns we had: 1. The dinner buffet, and 2. The bathroom set up. Put simply, the dinner buffet was disappointing and over-priced. That said, there are restaurants in walking distance, and the poolside restaurant was excellent (especially on grill day!).

The bathroom design is bizarre. It is encased in clear glass, with only blinds for privacy (the toilet area was frosted, but one can see directly between the glass doors). If you are traveling with a significant other, this will not be a big deal. But, with a family of four, our two kids shared a queen pullout bed and were positioned directly across from the bathroom. Anyone coming out of the shower was in their view. It's a really weird set-up.

We liked the hotel and our stay a lot. If we stayed again, we would get two rooms!

Leisure Family

8/10

Excellent

23 Jul 2025

Farshid ansari

Good overall

10/10

Exceptional

22 Jul 2025

Grace

Great hotel, loved the front desk staff, amazing breakfast

Friends_and_family Friends

10/10

Exceptional

20 Jul 2025

Ayush

Amazing.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2025

Pablo

Desayuno maño

La calidad del desayuno es baja. El café horrible. Solo la vista es increíble. Los jugos son malos. Malo el desayuno en general.

Partner

10/10

Exceptional

01 Jul 2025

Darlene

A beautiful hotel with nice ambiance. Rooms are small but clean and beds are comfortable. Pool is wonderful! Food at restaurant was great! View from balcony is spectacular!

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Clark Ivan Lendle

Great resort but far away from downtown

Leisure Friends

10/10

Exceptional

21 Jun 2025

Elizabeth

Fantastic hotel, friendly staff & good quality food. We loved our few days & wouldn’t hesitate to go back.

Leisure

10/10

Exceptional

13 Jun 2025

Oscar

The breakfast was incredible! The Hotel has an amazing ocean view and even though does not have a beach, there are a few in a short walk.

Leisure Family

10/10

Exceptional

23 May 2025

Julianna

The view from my room was stunning and the sound of the ocean was so peaceful. In addition, the front desk staff was very nice. Great experience all around!

Leisure Self

10/10

Exceptional

12 Apr 2025

Shira

Exceeded expectations, highly recommend!

This hotel was great from start to finish. A friendly member of staff greeted us upon arrival and helped us check in, offering us a welcome glass of prosecco. The room was clean and large with a balcony, and definitely worth the price difference to a sea view room.
Our stay was in April so the weather peaked at 20-24° each day. There was an indoor pool and spa which was great for when it was too cold to swim in the outdoor pool. The hot tub was very big but could have been slightly warmer, along with the steam room and sauna. The outdoor pools are heated but are quite refreshing on the hot days I was able to go for a swim.
I had multiple massages and a facial in the spa as well which was great value and all the staff in the spa were absolutely amazing! They clearly have extensive knowledge of the treatments and are all extremely friendly!
The breakfast was wonderful as well with a range of fresh bakery items, hot meals, fruits; pretty much any breakfast food you could think of, they have.
The concierge was also very friendly and helpful, assisting us in planning and booking some days out on our trip and recommended some great restaurants.
The location of this hotel is also quite convenient as it had some grocery stores and local restaurants around, and was just a 15 minute taxi ride into Palma City.
Overall, this hotel exceeded our expectations on every front, and I would highly recommend to anyone looking for a lively but also relaxing environment.

Friends_and_family Family

10/10

Exceptional

28 Oct 2024

Barbara

The hotel was very nice and clean. You were able to walk nearby restaurants or small shops. Outside by the pool you basically had your own beach. The cleaning ladies were super nice and helpful with our wedding event as well.

Leisure Family

8/10

Excellent

24 Oct 2024

Makarem

The view from the bed room is beautiful.
Bus just outside the hotel.
Food and service are good .
Didn’t like the layout of the room , AC was not working properly and I didn’t have good night sleep because of that. We took half board and in the evening meal , the restaurant doesn’t provides tap water , they charge £3 for a bottle of water ! I found this is totally unnecessary as they do put water in the morning free of charge but not in the evening
Overall is nice hotel

Leisure Partner

10/10

Exceptional

18 Oct 2024

Nicola

This is our 4th visit, we come every year with our son (11). The location is just perfect bus journey to Palma in 20 mins, walk to Illetas beach along the rocks 10 mins. The hotel itself is 4 star but amazingly clean, well maintained and the staff are outstanding. Always greet you with a smile and nothing is too much trouble. The same staff have been here for 4 years. The hotel pool is so clean, on a fantastic spot going right out to the sea. It has a shallow lido to the side of the pool to swim in the sea. This area is perfect for snorkelling and keeps my son and husband amused for hours! We love this place, it simply ticks all the boxes. Thank you again Hotel Bonanza playa, you did not disappoint ❤️

Leisure Family

6/10

Pleasant

11 Oct 2024

Hayley

Reception staff awful

Leisure Family_with_children

6/10

Pleasant

09 Oct 2024

Peter

Not as good as usual.

Stayed at least 10 times before. This was the worse. New manager has cancelled all live entertainment on ground floor. Shut the krystal restaurant early. Stopped theme nights in restaurant with welcome drinks. This was all usually available in our October annual stays. Looks like the hotel is declining in standards.

Friends_and_family Family

8/10

Excellent

07 Oct 2024

Samuel

Clean. Good service.

2/10

Poor

26 Sep 2024

Jaime

Left on the front door with no options.

They said my reservation was not in the System, so I got charged the going rate, I showed them the confirmation email they didn't care, they blamed it on Hotels.com I got Discounted the last 2 days, but I did end up paying aproximately 150 euros more.

Friends_and_family Family

8/10

Excellent

26 Sep 2024

TAMARA

Easy to get around Mallorca on the bus, 2 euros one-way. Bus stop is right outside of the hotel. There are two properties across from each other. The one across the street has mini-golf. Love the access to the ocean, even though there isn't really a beach, and love the pool. Only thing was the AC wasn't working our first 2 nights, so we had to sleep with the balcony open because it was too hot. Also, they never informed of us this. However, I would go back and I would recommend.

Leisure Family

8/10

Excellent

25 Sep 2024

Verified traveler

Comfortable room overlooking the sea and easy access to swim in the sea which is what we wanted. Good breakfast but quite crowded at times. Helpful and kind staff. Used the municipal car park which is very close.

Partner

10/10

Exceptional

18 Sep 2024

Clay

Great experience

Business_and_leisure Partner

8/10

Excellent

17 Sep 2024

GERARDO

I liked the property and the staff all were very friendly the only thing I did not like was the food served it was not very good.

Leisure Family

8/10

Excellent

17 Sep 2024

Paul

I found some of the staff friendly especially the bar staff , but some seemed pained to help you . They could do with more staff at busy times .

Leisure Partner

8/10

Excellent

15 Sep 2024

Christopher

Good bus route to Palma. Pool area great. Staff Fab.

Leisure Family

10/10

Exceptional

11 Sep 2024

Clay

Will definitely stay again

10/10

Exceptional

07 Sep 2024

Stephen

Great hotel for a great price, lots of amenities offered. Most staff was amazing and would most definitely stay again

Leisure Friends

10/10

Exceptional

07 Sep 2024

Stephen

A very nice hotel and staff with everything youd want for a pleasant stay , we will definitely be coming back . The area is quiet compared to the big resorts but theres some nice restraunts and a lovely welcoming bar opposite the hotel (bar illetas ) i. If you want a peacful hotel then id recommend

Leisure Partner

6/10

Pleasant

05 Sep 2024

Christine

Beautiful location, pools, property and water areas!!! Little food choice, do NOT get room service (horrible). Small leak under sink, the halls have no AC, my room AC went out more times than i can count.
I ended up extending my stay.......to a difference place!!!! I had to many issue w little resolve and its not most walkable. Beautiful property however!

Leisure Self

10/10

Exceptional

02 Sep 2024

Gerard

Excellent facilities. It had everything

Leisure Friends

6/10

Pleasant

10 Aug 2024

Patti

Loved the room and the view was spectacular. We stayed in one of the presidential suites. My complaint is that the air conditioning didn't work in the living area. We had to shut the door to the bedroom so that we could at least keep that room cool enough to try to sleep, but it still could not even be set low enough to be comfortable. We got the half board which is not worth even half of what we paid. It is mediocre at best, both dinner and breakfast. Save your money and go eat elsewhere at a different property.

10/10

Exceptional

10 Aug 2024

Steven

great place - loved pools and waterfront

4/10

Poor

17 Jul 2024

Erica

The hotel is beautiful but the room smells so musty and old that it ruined our stay. We traveled as a group and my room was a suite while my friends’ was a standard room. Both our rooms smelled. Mine to the point where my clothes started stinking. The room is beautiful, the pool area is amazing, the views are stunning but I would never go back. It needs some massive freshening up with new paint, new rugs, new furniture. Even the pillows (not the pillow cover, the pillows themselves) smelled musty and old. Tried to switch rooms and front desk acted as if I was crazy complaining about the smell. Also, a bit too many rules because it is more of a family style resort. Cannot have snacks in the pool area, 6 pm the lifeguard was kicking us out of the pool when the sun doesn’t set until 9 pm! Next time I will go for a smaller, more grown up hotel with fresh smelling rooms :)

Friends_and_family Friends

10/10

Exceptional

04 Jul 2024

Joan

Staff are above average, extremely friendly and helpful. The local bars are friendly and fun. The only downside is the WiFi in the hotel.

Leisure Family

10/10

Exceptional

28 Jun 2024

Heather

Nice place pool on ocean is great

10/10

Exceptional

25 Jun 2024

Natasha

Just amazing beautiful hotel on the water great views

Leisure Partner

10/10

Exceptional

22 Jun 2024

Ashraf

Great food, excellent service

8/10

Excellent

18 Jun 2024

Carlo

The vip areas at the pool did not really work. Nice idea, but poor execution (the promised service was not existing, in four hours no service showed up). The breakfast choice was large, the food quality average. The staff at the pool bar was great. The hotel bar at the reception level was disappointing and the service poor due to understaffing. The staff at the reception and the service was very good. Our room was very nice, we had a suite, no complaints except for the lack of toilet paper that we had to remind the staff three times and missing shower gel and conditioner. All in all a very pleasant experience and we like the location Illetas due to its vicinity of Palma and Puerto Portals. The Balneario beach club is a great addition to the location and we liked it a lot. Except for this one we did not find very good dinner opportunities in walking distance.

Leisure Family

10/10

Exceptional

18 Jun 2024

Rosa

I felt comfortable

Leisure Partner

10/10

Exceptional

17 Jun 2024

Danine Beth

Fantastic hotel - location is so-so

6/10

Pleasant

11 Jun 2024

Alexandra

The hotel was nice and had good location. My check in experience wasn’t great, there was only one person at the counter (who was busy) and waited 30 minutes before someone else came. I was supposed to get a welcome drink and didn’t. I then learned that the hotel parking was full and if I wanted to park I had to check with them every day which is inconvenient. Thankfully, they shared with me a free parking nearby. The pool area was big and the sea access was very nice! Overall, it was a good base to explore this side of the island

Leisure Self

10/10

Exceptional

26 May 2024

Meagan

5 stars all around!! We were warmly welcomed at check in with a glass of champagne and very friendly service!! Huge shout out to the Kristal restaurant they have inside the hotel as well. We had a three course meal of the beef tenderloin and a sushi platter and Mochi for dessert paired with fresh fruit and the chef even brought us out his own creation of another seafood sashimi! The chef came out twice to greet us and ensure we were having a great meal which it was, the best meal I’ve ever had hands down!!I have never in my life had seafood more fresh and beef so tender as I did here. As a tip, go to that restaurant and skip the buffet they offer in their second restaurant, it was honestly the same price for everything as what we would’ve spent at the buffet. Overall, the hotel is located within a 15 min walk (farthest you’ll go) of 3 other beaches, all different in their own ways. If you don’t feel like walking to another beach, the property has its own beautiful pool with two bars to use and a private dock to jump into the ocean as you please. The room itself was amazing, all the rooms have a view of the ocean which was gorgeous and quiet to sit out on your balcony enjoying the views. All in all, the property was nice and relaxing without too much partying going on (which was what we were looking for) and they had live music and entertainers every night. I will always be dreaming from now on the delicious and amazing dinner from the Kristal restaurant and the stunning views

Leisure Partner

10/10

Exceptional

09 May 2024

Elena

i was amazing , thank you

Friends

8/10

Excellent

30 Apr 2024

ERIN

Facilities were clean expansive. Multiple pools and restaurants. Great views. Buffet breakfast was excellent. So many fresh options. Spa facilities were wonderful. Indoor pool, bath, steam room, sauna, etc. staff was friendly and accommodating. Rooms were comfortable with great attention to detail and the balcony overlooked the sea. We didn’t explore surrounding area of the resort. Only complaint was the lobby and pool bars closed early. We arrived back from dinner in Palma around 10:30 and would have like to sit and enjoy a cocktail but all the bars were closed.

Leisure Family

10/10

Exceptional

29 Apr 2024

edward

Nice Hotel and Food

Great Value Hotel , great views , location , lots of repeat visitors

Partner

8/10

Excellent

07 Oct 2023

Kat

Great find with instant access to the coast

Fabulous location with direct access to the sea and exceptional customer service.

Room was a little strange with the bathroom set up and felt a bit basic, but a decent bed and stunning sea view.

Friends_and_family Friends

10/10

Exceptional

14 Aug 2023

Elizabeth

All fabulous . Staff at breakfast and dinner were so helpful & friendly, especially Wilson. Will definitely be returning. Could not fault it.

Friends_and_family Family

8/10

Excellent

01 Aug 2023

Alina

Food was great. Large varieties of choices. Different cusines each day.

Leisure Partner

8/10

Excellent

03 Jul 2023

Eligio

- very nice swimming pools. big pool and facing the sea
- there is also an option to jump into the sea if you want to
- convenient with bus stop in front of the hotel to take you to palma, if palma is too far, there are bars and restaurants only 4 stops away from the hotel (Soda Pop is highly recommended, very good tanqueray tonic)
- staff are helpful and friendly

one down side: the room key always not working. I've been changing room key 3 times in 7 days.

Leisure Friends

8/10

Excellent

14 Jun 2023

CRISTINA

The room set up is weird

Leisure Family

10/10

Exceptional

04 May 2023

Danine

I love this place. I’ve been coming back year after year and sometimes more than once in a year!

Carmelo (who works on the door in reception) is fantastic - and so is Patricia in the restaurant. Everyone is so friendly and welcoming!

Fabulous location for secluded beaches and walking and the pool area is wonderful!

Dinner is not great, can get repetitive. But aside from that this place is my fav place, and I’ll keep coming back!

Leisure Family

4/10

Poor

02 May 2023

Keith T

Housekeeping services were deplorable. On one day, our room wasn’t even serviced at all, and on most others, certain bathroom amenities were missing or not replaced and the room was not cleaned adequately. We got no apology or compensation from management, despite sending a note of disappointment through Expedia. Also, the products used in the bathroom are of poor quality and recycled (several bottles of “conditioner” contained hand/body cream).
Parking in the garage is very tight, making the risk of damage to your car trying to maneuver in and out of spaces when the garage is full pretty high.
Overall, a disappointing experience. This hotel certainly should not be classified as 4-star. Two-star, maximum, by any reasonable standard.
However, the wait staff at breakfast were amazing (very nice and helpful). That was the only good part of our stay.

Leisure Partner

10/10

Exceptional

29 Apr 2023

Dennis

House keeping is poor,no vacuum or cleaning floor,always missing vanities, not locking balcony door,no coffee or tea tea

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