Name: Hilton Garden Inn Dublin City Centre
Address: Custom House Quay, 1, Dublin, 1, IE

Hilton Garden Inn Dublin City Centre

Dublin · Ireland

Custom House Quay, 1View location

100 reviews shown

10/10

Exceptional

06 Aug 2026

Patricia

very helpful staff with checkin and with information and taxis.
nothing was too much…. even for phone chargers

8/10

Excellent

04 Aug 2026

Paul

We enjoyed our stay here. It was a very nice room, with a wonderful river view. Amenities in the room were great. Bed was comfortable. Plenty of plugs for gadgets and charger wires next to the bed and around the desk area. Bathroom was clean and fairly spacious. It's in a great location to restaurants, pubs, sights to see, and transportation.

Check-in was great. We got there over an hour early and they held our bags. Our room wasn't ready but he said our room had a great view and he was reluctant to change the assigned room, and that turned out great for us.

Food in the dining room was ok, and the bar was good. Service staff were great at the bar, but in the dining room they never checked on us after delivering the food, and once when we flagged down a server for an ask she never came back so we had to do it again.

In our room, I reported that our sink didn't drain well and the closet door was coming off the hinge. They came the next day but only fixed the sink. I reported the door again but it never got fixed. It wasn't a big deal for us (only there for 3 nights), but it left us feeling the coordination between reporting the issues at the front desk and the maintenance people may be problematic.

Regardless of these minor issues we would look to stay there again in the future.

10/10

Exceptional

02 Aug 2026

Bianca

Great place. Super friendly and helpful staff. Will definitely be back!

8/10

Excellent

28 Jul 2026

Bill

Front desk and housekeeping service was excellent. Restaurant service was very spotty. A few excellent servers, but some seemed asleep at the wheel: slow to bring check, clearing away brunch prematurely, clearing table when getting more food from brunch line, etc. Food was marginal at best.

10/10

Exceptional

28 Jul 2026

Kip

👍

10/10

Exceptional

26 Jul 2026

Paul

Great experience here from leaving bags early so we could head out to the upgraded room when we checked in that was perfect for our needs, clean and comfortable.
The breakfast in the morning was class.
Would definitely recommend this hotel to anyone.
Staff were all helpful and friendly.
Thanks

10/10

Exceptional

23 Jul 2026

Marie Ève

Propre et confortable. Petit déjeuner délicieux. Personnel très à l'écoute.

10/10

Exceptional

21 Jul 2026

Tanya

Our stay was really good and the staff is very professional ,we came all the way from USA to support our dance world cup team.Many thanks to Betty and Christian.I will definitely come back.Dublin will stay in my heart❤️

Family_with_children

10/10

Exceptional

21 Jul 2026

Cindy

Great place to stay along the river. Walkable to most attractions in Dublin. Clean rooms and access to parking.

Family

10/10

Exceptional

20 Jul 2026

THAMINDA

Had a great time!

Family_with_children

8/10

Excellent

19 Jul 2026

angela

Great location friendly staff no complaints

Partner

10/10

Exceptional

19 Jul 2026

Shariq

Very helpful staff, clean & well maintained site & room, easy parking

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Donna

Great stay, great location.

Partner

10/10

Exceptional

18 Jul 2026

Roxana

Very clean
Great location

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Absolutely amazing hotel , everything was perfect and the staff very helpful, especially William and Sandrah who go above and beyond to help

Family_with_children

10/10

Exceptional

14 Jul 2026

Craig

Good location with very good breakfast

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Mahaboob

Good

10/10

Exceptional

12 Jul 2026

Donna

Hotel is clean and comfortable. Great location too.

Family

10/10

Exceptional

10 Jul 2026

Nigel

We had an amazing time at this hotel. We told them it was our honeymoon and Lateef was very accommodating and made our stay very special!

Partner

10/10

Exceptional

09 Jul 2026

Maureen

Staff very helpful.

Family_with_children

8/10

Excellent

09 Jul 2026

MARIA URIYDICHE S

great location with easy access to the city centre

Family

10/10

Exceptional

08 Jul 2026

Derek

The staff were the highlight of the stay (though the hotel was great too). Amy and, in particular, William from the front desk did everything to accommodate us, answering all our questions and really ensuring our stay was top notch. The location was great (highly recommend the cafés, next door, in the building with the Dublin Museum). The room was extra spacious and the treats from automatically being enrolled in the Hilton Rewards Program were extra nice too.

Family_with_children

6/10

Pleasant

05 Jul 2026

Ken

The hotel is modern but functional. Car park situation is poor. No water provided in rooms which is disappointing. Rooms are clean but on the small side.
Breakfast is poorly managed. Lots of empty tables not cleared or cleaned. Not enough staff on the floor to deal with the build up. Lots of breakfast items out and not refilled. Overall breakfast and breakfast area was really poor for the price to stay at this hotel. Nice enough hotel, poorly managed

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Sarah

Super close walk to everything. Staff is friendly and very helpful. Amy was fantastic with recommendations and advice on traveling and the airport.

Friends

8/10

Excellent

04 Jul 2026

Patrick

The room was spacious and clean, the only issue was pillows were way to soft and it was like lying just on the mattress. Breakfast was chaotic with no space or organisation. Tea should be served at the table as people getting coffee clog up the entire line for others. The bacon for the Irish breakfast was of very poor quality and fatty, not what you would expect in an Irish breakfast. The bar was nice but again closing at 11:45 and then moving people into the foyer is ridiculous.
The positives , the staff are all very helpful and nice throughout and location of the hotel is ideal for walking to town.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Nanette

The hotel was in a great location next to the Irish Emigration museum. Walking distance to O’Connell street (15mins).
The hotel room was a decent size for a family of four and we had air conditioning which was a plus for the hot days. The room was modern looking and clean. They provided us with bottled water during our stay.
The staff were very helpful and pleasant. We have no complaints.

Family

8/10

Excellent

30 Jun 2026

Carine

Beautiful and pleasant restaurant for buffer breakfast. Helpful staff. Easy 10 min walk from Dublin center. Taxi easily available if needed.

Family_with_children

10/10

Exceptional

29 Jun 2026

Jennifer

Would stay here again.

10/10

Exceptional

26 Jun 2026

Tennessee

Julia helped us check in with ease and care! Sandrah helped us locate a rescue inhaler, taxi, and everything in record time and soothed my building anxiety about my forgotten medication!

2/10

Poor

24 Jun 2026

Burt

I booked a stay through Expedia for June 24–30. Since I was arriving at 9:00 a.m. after a long flight from Vancouver, I contacted the hotel in advance to ask if my room could be ready early.

The hotel advised that early check-in could not be guaranteed and suggested that I book the previous night if I wanted guaranteed access to a room upon arrival. Following their recommendation, I booked an additional reservation for June 23–24, even though the hotel knew I would not arrive until the morning of June 24. I was also told that both reservations would be linked so I could stay in the same room throughout my visit.

When I arrived, the first receptionist told me my reservation had been marked as a no-show and that there were no rooms available. Even after I showed her the Expedia messages explaining the arrangement, she seemed unfamiliar with the situation and was unable to provide a solution.

A second receptionist took the time to review the messages, apologized, and worked hard to find a workaround. She offered us complimentary breakfast while we waited, which was appreciated.

Unfortunately, even after breakfast the room was still not ready, and we spent several more hours walking around the property before finally checking in.

While I appreciate the efforts of the second receptionist, I was disappointed that after paying for an extra night based on the hotel's recommendation, I still had to wait several hours for my room.

10/10

Exceptional

23 Jun 2026

Monique

I did not go myself, However I sent my wife and she absolutely loved it. Great Staff, Clean Room, No hassle.

Self

10/10

Exceptional

23 Jun 2026

Ryan

One of the newest properties. Service depended upon who was behind the desk…had amazing service ourselves, but observed only OK service for another guest. Family style room was perfect for our family of 2+2.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

James

This is a good place Delta Airlines place their staff here. Easy check in easy check out. If you are thinking ' big elevators 'no they're fast but not spacios

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Aurora

Great location. We were able to check in early which was so nice after a long day traveling.

Family

8/10

Excellent

18 Jun 2026

David

We quite enjoyed our stay. Bed was lovely, very clean. Coffee shop was not open anytime we were able to use it.
Very good stay

Partner

8/10

Excellent

15 Jun 2026

Taylor

Beautiful hotel, clean, kind staff. Large rooms which is not typically the norm in Europe. Quiet, outside the main tourist attractions such as Temple Bar but a quick Uber/taxi ride away. Stayed in Temple bar neighborhood last time and it was very loud all night long so we were happy about the quiet overnight! Full breakfast buffet was 20 euros per person but there were a ton of options and the food was great so that made it worth it.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Fernando Javier

all good

Self

10/10

Exceptional

15 Jun 2026

Sean

Very comfortable and clean, great location on the river, next to Epic Museum, 15 minute walk to Temple Bar area.

Family

10/10

Exceptional

13 Jun 2026

Tara

We were checked by Cauimhe…pronounced Kiva - she was fabulous. So helpful with storing our many pieces of luggage. The rest of the staff were also very good.

Friends

10/10

Exceptional

03 Jun 2026

Martin

The hotel is very conveniently located, with parking beside the building. The staff was very friendly and helpful. The hotel generally, and our room specifically, was very clean. The hotel has both a full service restaurant and a coffee shop on site. Both were excellent.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Jeff

The hotel was very nice, in a good location. Everything was very clean. The only negative is that this place has the hardest, most uncomfortable beds we've ever slept on.

Family_with_children

10/10

Exceptional

01 Jun 2026

Niamh

This is our favourite place to stay in Dublin city. Great location, comfortable hotel and reasonably priced. My only criticism (if that) is they don't put any bottles of water in the room, which is standard in most other hotels, and instead they get you to buy it from the shop in reception. And the discount on the parking needs to be increased. €36 parking for a hotel stay is insanity. I paid €13 for overnight parking at a Maldron in Dublin only a couple of weeks ago. If you dont plan ln driving then great hotel!!

Partner

10/10

Exceptional

31 May 2026

Marcia

This is an excellent choice for travelers to Dublin. It is located on the north side of the River Liffey, providing an excellent midpoint between the north and south sides of the city. Almost everything in Dublin is walkable from this hotel. The wonderful EPIC immigration museum is literally next door to the hotel, and the historic Jeanie Johnston ship (which made 16 voyages with Irish potato famine sufferers and never lost one passenger) is located directly in front. The hotel has a nice restaurant/bar, a friendly cafe, and a small store to purchase snacks. The rooms was spacious and clean. Overall, this is an excellent and relatively affordable choice for a great stay in Dublin!

Partner

10/10

Exceptional

30 May 2026

Rita

Thoroughly enjoyed my stay at this lovely hotel. Staff friendly and really helpful. Room very restful and clean. Beautiful food available. Will be back.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Khris

Great location! Staff are good. Parking was easy and convenient.

Family_with_children

10/10

Exceptional

25 May 2026

Rebecca

Hotel was great! Well maintained, clean and the staff were very helpful. Breakfast buffet was amazing!

Family

10/10

Exceptional

23 May 2026

Kevin

great location, excellent staff. beds are completely comfortable and bedding is excellent. best breakfast buffet around although it can get a bit busy on weekends. i've been going to this hotel for many years and love it.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Alex

Location convenient. Breakfast buffet had good variety and was delicious. Bathroom grout pretty clean

Family_with_children

10/10

Exceptional

19 May 2026

Jennifer

Very nice. A bit of a walk to downtown festivities so we did taxi sometimes. Clean. Coffee bar and restaurant there.

10/10

Exceptional

18 May 2026

Jesse

Beautiful hotel! Restaurant and bar downstairs was great. Location was a bit inconvenient for our disabled travelers. Wish our BigBus tour had a location closer. Other bus tour companies stop right outside along with city bus which was convenient.

Friends_and_family Friends

4/10

Poor

14 May 2026

Stephanie

Hotel is ok. Very disappointed with the room. No water pressure and the bed was HORRIBLE. Rock hard with springs in your back. They had people waiting to check in constantly clogging up the lobby. Never seems like a room is ready for anyone arriving early.

Partner

10/10

Exceptional

13 May 2026

Carolyn

The staff was amazing. Rooms were comfortable and there is a coffee shop and restaurant on site. Also, huge bonus, there is laundry on site!

Family

10/10

Exceptional

13 May 2026

Carolyn

Comfortable and super accommodating. Great location and there is laundry on site!

Family

10/10

Exceptional

11 May 2026

Nancy

Breakfast was very good, lots of variety food wise as well as drinks. Rooms were quiet. Location was worked well for us!

10/10

Exceptional

10 May 2026

Brian

Nice staff, clean room and a great location.

10/10

Exceptional

09 May 2026

ann

Good food

Partner

10/10

Exceptional

09 May 2026

Kimberly

Professional staff, helpful with information for the area

Partner

8/10

Excellent

06 May 2026

Ana

In general a very good option, the receptionist was super nice when we got there and was able to check us in before the time. Just a couple of things; we were 3 people and we had to ask twice to get 3 glasses, 3 cups cause they always left 2 after cleaning. Then one of the night front desk reps was not helpful at all when we tried to book a airport taxi saying that they could but usually the taxi cancel, we asked cause the previous day we had asked the front desk and they said they could but it t was better to do so one day previous to the date we needed it, but aside from that all good.

Family

10/10

Exceptional

05 May 2026

Tracy

A clean, well located, reasonably priced hotel with a helpful staff. We didn't eat at the hotel so I cannot speak to that.

Partner

10/10

Exceptional

04 May 2026

Tom

Excellent location. Staff v helpful. Bar staff excellent, polite & courteous. Lovely room. Very comfy bed. Great view of the river. 100% recommend you stay here.

Partner

10/10

Exceptional

29 Apr 2026

LARRY

Huge breakfast buffet... loved it

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Felicia

Great

Family_with_children

8/10

Excellent

28 Apr 2026

Karen

Great location, walkable to many attractions. Very quiet while sleeping!! Breakfast had huge variety. Only complaints was cold poached eggs, bacon and sausages. Staff was friendly and very helpful.

6/10

Pleasant

28 Apr 2026

Carol

Hotel well positioned. Room not as I was expecting as booked a deluxe queen room with river view. Room did have queen beds but didn't have a huge amount of space. We couldn't pass each other in the gap between the bed & the wardrobe. River view wasn't great just managed to see some of it on left top of window. I would have classed that as restricted view. On Sunday breakfast was a bit of a challenge as they ran out of most things and it took a while for the staff to refill. Maybe too many people arrived at the same time. Nonetheless it was a nice hotel just check your room is as described.

4/10

Poor

25 Apr 2026

Jacob

Room was dirty and small, did not provide much overall. Would not recommend over other hotels

10/10

Exceptional

23 Apr 2026

Geoffrey

Location was great. Most area attractions within walking distance. Great value compared to other hotels in the city. Room was a nice size a very clean. We did eat dinner at the restaurant and it is was very good and similarly price to other local eateries.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Jonathan

Grat

10/10

Exceptional

20 Apr 2026

Audrey

Great breakfast & lovely meal in restaurant

10/10

Exceptional

19 Apr 2026

Zak

great hotel. Highly reccommend

10/10

Exceptional

18 Apr 2026

Rebecca

Excellent location for exploring downtown Dublin. Parking on site is very convenient. Clean, quiet rooms and friendly staff.

Family_with_children

8/10

Excellent

17 Apr 2026

Jon

Clean room, restaurant staff were great and the breakfast had a really good selection. Front desk staff could be more friendly and attentive.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Harry

Reception team were fantastic. In particular a gentleman called Lafeet went above and beyond to resolve my booking problems. Really excellent service in reception and restaurant.

Self

8/10

Excellent

12 Apr 2026

Darnell

Great location!! Was walking distance to everything and literally took 20minutes to get to the hotel from the airport using the Dublin express. The drop off is literally a couple minutes walk if that. Would highly recommend. The staff were honestly so lovely and so helpful. We were lucky to have an early check in as our room was ready and even received an upgrade. We also received a late check out. Couldn’t have asked for better service! A special shout out to Lateef, Pei and the gentleman working late evening with the glasses (didn’t catch his name)! Thank you for contributing to such a memorable trip! I’ll definitely be back.

Partner

10/10

Exceptional

10 Apr 2026

Christine

Early check in, late check out and great breakfast

Family_with_children

10/10

Exceptional

10 Apr 2026

Wanhong

Amazing place

Family

10/10

Exceptional

09 Apr 2026

Amie

Very accommodating

Family

10/10

Exceptional

08 Apr 2026

Janice

The Hotel was brilliant, clean, and the staff were very friendly. It was located in walking distance to many of the sightseeing attractions. Overall I would definitely recommend this hotel.

Friends

10/10

Exceptional

05 Apr 2026

patrick

A handwritten welcome note and chocolates! That is standout service! Excellent staff, great food, quiet rooms, and a lovely view. Thank you for making this trip so special!

Self

10/10

Exceptional

03 Apr 2026

tracy

Clean room, suberb staff, let us check in as soon as we got off plane, around 11. Within walking distance to most everything.

8/10

Excellent

02 Apr 2026

Rhonda

Very nice hotel to stay at, great location.

Partner

10/10

Exceptional

01 Apr 2026

Lucy

Really lovely & well looked after hotel
Helpful staff

Family_with_children

6/10

Pleasant

01 Apr 2026

craig

Nice enough place however the window was poorly maintained and wouldn’t close fully. This big draft into room and could hear traffic all the time.
Good position but wouldn’t stop there again.

Partner

4/10

Poor

29 Mar 2026

XIAOYU

Booked 3 person room for 4 nights. The room only provides 2 small double-bed room - Room 314. The room is very small and bed size is too small to accommodate 2 person. Room service only provides two sets of shower of towel in most days of the stay.

Family_with_children

10/10

Exceptional

28 Mar 2026

Ryan

Great breakfast and very clean

6/10

Pleasant

27 Mar 2026

Kathryn M

The highs were high the lows were low. Night staff was terrible and so rude to me and not willing to help. Day staff could not have been nicer. Truly the kindest people. Would call during the night to ask for sheets no answer, call in the morning one ring and they would pick up. As for clean room, very disappointed. First two days was amazing, after that, no clean sheets or towels after asking. Didn’t take any cups we had or didn’t take trash out.

Friends

6/10

Pleasant

27 Mar 2026

Gemma

Buffet breakfast was a bit like a train station- only 2 coffee machines so up to a 10 minute wait!
Food was very good lots of variety

Friends_and_family Family

2/10

Poor

21 Mar 2026

Stanley

Heating works only when they want it too. Thermostat turned up all of the way and yet no heat. Room extremely small. View of the river was view of an office building! Breakfast area was a joke. So small It had seating for 9 people ! Ate dinner in the restaurant The beef had so much grizzle I just gave up eating. So disappointing.

Partner

10/10

Exceptional

20 Mar 2026

John

Good location close to city centre. Hotel staff was ok.

Family

10/10

Exceptional

20 Mar 2026

Nicola

Fabulous spacious room, modern and newly refurbished. Very friendly staff, recieved a free upgrade which was a lovely touch.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Emma

Clean spacious room with decent bathroom.

8/10

Excellent

15 Mar 2026

Paul

Staff good

Room descent

Would stay again

Business Partner

2/10

Poor

15 Mar 2026

Akash

Hilton, how you have fallen in stature. I had booked this room for my son and his friend who are studying abroad and visiting Dublin for the weekend. I wanted to ensure they would stay at a reputable brand. However while the Hilton brand stands for quality, that does not translate to consistency across countries and cities. Several times, in the middle of the night, the fire alarm went off in their room and it took more than 30 minutes to reset. They were not offered a different room or any refund (probably since they were not Gold Hilton Honors members like me, and that the hotel staff thought they could minimize brand exposure since these were quiet, non confrontational college students). And this did not happen once. It happened twice during the night, even though the hotel staff assured them it would not happen again. This is unacceptable. One stays to a hotel for rest and security. Not for this type of unapologetic disturbance and lack of service.

Friends

10/10

Exceptional

14 Mar 2026

Hisato

skp

Family_with_children

10/10

Exceptional

13 Mar 2026

Dennis

Very convenient for convention centre

Partner

8/10

Excellent

11 Mar 2026

Leakhena

Good service and clean and close to tourists attractions area

Family_with_children

6/10

Pleasant

09 Mar 2026

Paul

Check in was awful

3 men 25-28 years old were completely rude, indifferent, dolid not even say hello or welcome

Not greeted at all

Day staff on the contrary were very engaging, accommodating, and professional

Epic was nice

Downtown was nice

Room was clean and restaurant was good

Business Partner

10/10

Exceptional

09 Mar 2026

Karen

Room all good. Nearby Spar, handy but expensive. Airport transport great

Partner

10/10

Exceptional

09 Mar 2026

Diane

Lovely clean room and friendly helpful staff. Excellent breakfast. Great location

Self

10/10

Exceptional

08 Mar 2026

Jason

Very clean rooms and friendly staff. About a 10 minute walk to the city centre and shops.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Keara

I wonderful stay at your establishment. The comfort of our room exceeded our expectations, providing a peaceful sanctuary. Every staff member we encountered was exceptionally polite and helpful. The overall atmosphere of the hotel was very welcoming and relaxing. The only downside was no real breakfast options before 7AM.

Self