Palmoro House

10/10

Exceptional

06 Aug 2026

JOCELYN

Property was clean. The room was as beautiful we really enjoyed our stay. The front desk was also very helpful and nice to us. We really felt taken care of thank you! ❤️

10/10

Exceptional

01 Aug 2026

Rudy

Excellent location and enjoyed the amenities the property provides. The staff are extremely friendly and helpful.

10/10

Exceptional

15 Jul 2026

Tristan

My room was nice and cool when I walked in. I loved that I was able to use the amenities of the resort. I’ll definitely be booking Palmoro House again in the future.

Friends

10/10

Exceptional

27 Jun 2026

Sokhoeun

Bedsheets, blankets and towels had stains

10/10

Exceptional

23 Jun 2026

Marly

Beautiful place to stay at

Self

10/10

Exceptional

21 Jun 2026

Haregewoin

We had a room with the great view of the ocean. The place was very clean super cozy at night.The staff are very helpful. I had a wonderful experience and next time I visit Santa Barbara I plan to stay there.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Nicole

We had a fantastic stay here! This hotel is perfect quiet boutique stay, that felt nice without being too expensive. Staff was so helpful and rooms were lovely and clean! We definitely want to stay here again when we are back

Friends_and_family Friends

8/10

Excellent

18 May 2026

Ana

This hotel is decent, the rooms are really small but the bed is comfortable. The only thing was the parking lot was very tight and a little tricky to fit an suv when there was lots of cars parked.

Partner

8/10

Excellent

08 May 2026

Drew

It is very bizarre to have the Palmoro House building so far away yet associated with the Mar Monte Hotel. Room was great and fine, just very odd to have the association between the two hotels. If you don't mind the distance from the check in building then this will work for you. The parking lot for Palmoro is incredibly hard to navigate when there are many SUVs in it. It seems like one row of parking should be eliminated, as we watched a few close calls from our balcony. Otherwise we did enjoy our stay here.

Family_with_children

10/10

Exceptional

27 Apr 2026

karima

ROOM WAS VERY CLEAN AND VERY QUIET ON THE PROPERTY.

Family_with_children

6/10

Pleasant

07 Apr 2026

Andrea

Staff wasn’t welcoming and nice.
Room was clean

Partner

10/10

Exceptional

03 Apr 2026

Reyna

Beach is 1 block away the zoo is only 7 min away walking rooms are super comfortable and clean

6/10

Pleasant

03 Apr 2026

Philip

A/C didn’t work very well. No beach view. This property was separate from where the main hotel/amenities were located. No available parking. I would not recommend.

Partner

2/10

Poor

01 Apr 2026

Calida

Checkin was at Mar Monte, as notified ahead of time. Parking was only valet or tight street parking. Room was not ready at 4pm. Front desk was swamped with guests checking in, many of us had to wait for our rooms to be ready. I left and came back two hours later and room was not ready. I was not notified, i had to just come back and find out myself. I left and came back at about 8pm, room was not ready and the night shift supervisor offered me a refund for the night i had booked; they did not offer any other room and they did not offer accommodation or anything like that. There was an issue with the previous guest that caused a huge issue for the hotel and for the room, but there was no contingency plan for the next booked guest (me) even though this was only one out of many properties in the area belonging to this hotel group, instead they booked out all the rooms throughout the day, which i was there to witness them booking new walk in guests earlier in the day. Bc all the managers were gone for the day and only the night time supervisor and the one poor front desk guy were available to help me, the supervisor called expedia to help make sure the refund process was started, and i was given the managers' business cards to email them. Was about 9:30pm when I left the property and booked another hotel 15 minutes away on another app because everything in the area was booked or 3x price. I emailed the managers first thing next morning and received no replies. Disappointed.

Friends

10/10

Exceptional

30 Mar 2026

Arnold Bryan

Accessibility was great! Nice hang out areas and family friendly. We enjoyed our stay.

6/10

Pleasant

23 Mar 2026

Michael

Air conditioning did not work. Hotel building was 3 blocks from the main hotel where check in occurs and where the pool and amenities are. This was not disclosed on booking. Over it with Expedia.

Family_with_children

10/10

Exceptional

21 Mar 2026

Murat

Great

10/10

Exceptional

21 Mar 2026

Shanel

Clean room/ staff was amazing there and at Mar Hotel / bar and restaurants amazing/ amazing pool and bonfire.

Partner

6/10

Pleasant

26 Feb 2026

Kyauna

You check into the mar monte hotel then receive a map to get to the actual hotel a lot of the things in the room are branded mar monte it feels almost like a self serve airbnb that got bought out by the hotel lol. i did get charged a $13 water fee when i didnt drink the water in the room not worth fighting over something small like that but a bit off putting. overall it’s not a bad place to stay. nothing that blew your socks off and no true complaints.

Self

2/10

Poor

15 Feb 2026

Eric

We booked 3 weeks before my stay with my girlfriend and I drove 4 hours to the hotel we were to supposed to stay at and when we get to the time we are supposed to check in which was at 4pm the people at the front end up telling us that our reservation wasn’t in the system and we contacted Expedia for 2 hours mind you it’s already 6pm and they didn’t do anything about it so I had to drive another 4 hours home. So unprofessional and bad customer service lost a customer.

Partner

8/10

Excellent

09 Feb 2026

S

Room was clean and presentable. Coordinated with Mar Monte staff who were polite and helpful.

Leisure Family

8/10

Excellent

20 Jan 2026

Yatin

Clean room. Odd bit of the bathroom sink actually in the hallway.

Leisure Family

8/10

Excellent

15 Jan 2026

Kristen

It was really nice and close to the beach

Friends_and_family Family

4/10

Poor

01 Jan 2026

Basheer

Understaffed and unfortunately delayed in checking in until close to 8 PM

2/10

Poor

10 Nov 2025

Maria

I made a confirmed reservation through Hotels.com and received an official confirmation letter directly from this hotel. Upon arrival, the front desk staff claimed they could not locate my reservation and, shockingly, never even asked for my name. I presented my confirmation number and documentation, yet they falsely stated they could not find it and refused to provide any assistance, citing that the hotel was at full capacity.

The staff demonstrated a complete lack of professionalism, empathy, and integrity. It was evident they did not even attempt to verify the confirmation number. As a paying guest with valid proof of reservation, I was left without accommodations through no fault of my own.

Due to their negligence and dishonest handling of the situation, I am in the process of pursuing this matter through the proper legal and consumer protection channels. I strongly advise others to avoid this establishment entirely.

Business

6/10

Pleasant

25 Oct 2025

Victoria

You check in at another property which is down the road. The two are quite different

Partner

8/10

Excellent

13 Oct 2025

Amy

Very friendly and gracious staff. The sister property is lovely. There is a significant construction project in the lot across the street which detracted from the charm of the neighborhood.

6/10

Pleasant

02 Oct 2025

John

We spent one night at the Palmoro house. The lights in the bathroom and sink area went out Sunday afternoon, and we called the front desk. They did not answer, and did not respond to the vm. We walked to the front desk at Mar Monte because we could not get the golf cart to get us. The lights came back on, but the next morning the lights went out again. Also, you can only watch the TV if you cast from your own device but the WiFi was too weak to successfully watch. The staff was great but stretched too thin. We did like access to the amenities at Mar Monte, but to get out of Palmoro house parking you had to get out of your car to press a button too far from the car. However the price was right, and the location close to the beach is excellent.

Leisure Family

8/10

Excellent

08 Aug 2025

Trevor

Good location

Leisure Family

8/10

Excellent

12 Jul 2025

Anthony

Having access to the main hotel and restaurants was ideal. The Palmoro house itself was clean however we easily heard guests in other rooms and the ac unit struggled to keep unit cool.

Leisure Family

2/10

Poor

19 Apr 2025

Sergey

We got 1 room with 2 beds and they gave us 1 bed that pull out from wall which was very bad an very low, spiders over the place in 30 minutes in that room I killed 2 spiders, floor was with cheap laminate feels like not a hotel room at all, thankfully they changed our room for better but still only with 1 bed in bring one roll over bed, it was better than nothing, but it wasn’t a good rest night as we planned on vacation of Easter weekend check with staff before you came in to this hotel, looks like its common issues with getting wrong rooms here after I checked the reviews from other people, not worth of money if you have to go through this

Family_with_children

10/10

Exceptional

15 Apr 2025

Kim

Perfect little family get-away

It was the perfect place for my daughter and I while we were in town to visit UCSB. Easy walk to the beach. Beautiful bike path and close to an ocean front restaurant. Cute little park for kids and restrooms at the beach.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Page

Perfect location! Staff at the front desk was not the most friendly or helpful but everything else was wonderful. Will be back

Leisure Pet

10/10

Exceptional

12 Nov 2024

Kim

We Shall Return!!!

It Really Was Amazing- Going Back!!!

Friends_and_family Family

4/10

Poor

11 Nov 2024

Weiya

disappointed journey

The guest room which I stayed wasn't ready for commercial, because there was a construction in the doorway outside the room, until 9pm the noise of construction still there. The hotel commercial advertising says \"hotel room facing to the sea\" this is not true at the Palmoro House, there are facing to the train track and with a huge noise when the pass away in the evening. The main lobby and check in desk located on the main property of Mar Monte, not at the address that the hotel sent to the guest by \"1111 E Cabrillo Blvd\", it was so complicated and inconvenience.

Partner

10/10

Exceptional

13 Oct 2024

Stephanie

Palmoro house is beautiful and dog friendly. 2 minute walk to the zoo and the Costa restaurant is fantastic. Its relatively easy to find street parking if you don't want to pay to park on property. Its a beautiful location to walk along the beach in the mornings. Very safe and peaceful.

4/10

Poor

15 Sep 2024

Vanessa

Unfortunately the bath shower was broken and the vanity sink was clogged. We couldn’t take a shower. We were calling to front desk several times with no luck. We were asking for a compensation but they told us, they couldn’t adjust the rate because our reservation was made by Expedia. They waiver us $30 for the resort fees. Thank you
Vanessa

Leisure Pet

10/10

Exceptional

02 Sep 2024

Luis

Cleanliness, convinient

10/10

Exceptional

31 Aug 2024

Bradley

Great location with friendly staff.

Leisure Family

2/10

Poor

19 Aug 2024

Parry

Never again.

We were not expecting to stay in a separate area than the main hotel. I paid a lot of money only to be on a back alley street by a park where homeless people smashed bottles and threw up by my car. It wasn’t a very safe feeling. When we got to the room the fridge was cold and the toilet paper holder was broken. The shower didn’t have any pressure and tub didn’t drain. We paid for a king and got two twins, maybe they were queens but it was not what we reserved. I wouldn’t ever stay here again. What a waste of money for the worst accommodations. Do better.

2/10

Poor

29 Jul 2024

Elaina

Service was non existent

Leisure Family

8/10

Excellent

29 Jul 2024

Daniel

Bad neighborhood Be Warned

The neighborhood is not good. We witnessed a man shaving n his car. We had to park at a paid parking lot because we did not trust the area

Very litttlw cell phone reception in the area too. While we could use the amenities at the sister property, this one isn’t worth the price.

Clean up the neighborhood

Friends_and_family Family

4/10

Poor

25 Jul 2024

Amornrattana

We are very disappointed with the stay. Front desk at Mar Monte were cold and unfriendly. Palmoro House were in the bad neighborhood area. Toilet in our room were leaking all night. House keeping were never around. We were totally unsatisfied.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Griselda

Checkin went smoothly. Gentlemen at counter was pleasant. I knew this was an offsite property from a very upscale main hotel.
This was definitely budget type. For $580 it still was not cheap or worth it. Hotel was $475, additional costs of resort fee and parking up the price. We never ended up going to main hotel or used any of the hotel services since we were there only 1 night. I would not stay there again.
I rather pay that for an oceanfront smaller hotel.

Leisure Family_with_children

8/10

Excellent

23 Jun 2024

Reann

Fairly affordable and was able to use all the amenities from the main hotel.

Leisure Friends

10/10

Exceptional

22 Jun 2024

martha

The restaurant and staff were great

Leisure Partner

10/10

Exceptional

22 Jun 2024

Luis

Excellent

10/10

Exceptional

17 Jun 2024

Steven

Palmoro House

Very pleasantly surprised with our stay at the Palmoro House. A little quirky check in as the Palmoro House is about a block away from the check in location, Mar Monte Hotel.
The staff was amazing, especially Danielle and Sean. The room was not huge but very nice. The bed was very super comfortable. Bathrooms have been tastefully remodeled!
I would definitely stay there again and wouldn’t hesitate to recommend to my family and friends!

Friends_and_family Family

4/10

Poor

17 Jun 2024

heather

I reported my complaint to the hotel. I don’t need to blast them.

2/10

Poor

04 Jun 2024

Rachel

Front desk unhelpful. Palmoro house dirty and stains everywhere. Area sketchy. Will never rebook.

Leisure Family_with_children

6/10

Pleasant

03 Jun 2024

Cassidy

I didn’t realize when booking online that this was a sister property to Mar Monte Hotel. To check in you have to go to the Mar Monte front desk at the main location. The room was clean but we did find 3 spiders in the room. The tv was a like tricky to set up. You have to mirror your phone onto the tv and watch a program through an app you have downloaded. No local channels

Business_and_leisure Friends

8/10

Excellent

30 May 2024

Josephine

I like that it is gated. I don’t like that you have to walk to the main hotel Mar Monte to use amenities.

6/10

Pleasant

26 May 2024

Tevy

No front desk

Leisure

8/10

Excellent

25 May 2024

Mark L.

Not the hotel building on the web site

Leisure Family

10/10

Exceptional

23 Apr 2024

John

We were very pleased with the size of the room and the cleanliness. The staff was also very welcoming. Highly recommend the Italian Mojito from the pool bar - We can’t wait to return next year

Leisure

8/10

Excellent

21 Apr 2024

Juan

Bathroom was not clean, linen was stained

Leisure Family

6/10

Pleasant

13 Apr 2024

Francis

The amenities w pool were good but the room itself lacked style.

Leisure Family_with_children

4/10

Poor

07 Apr 2024

Grace

Not a good room, but a nice area

Leisure Family_with_children

4/10

Poor

07 Apr 2024

Jacob

The hotel is situated across the street from a sketchy park. The building itself has a mildew smell to it and I didn’t like that I had to exit my vehicle to open the gate to enter. That part didn’t feel safe. There is no security or staff on site.

Family

2/10

Poor

29 Mar 2024

Anakaren

They overbooked the Palmoro House and did t have a room for us to stay in.

Leisure Family

10/10

Exceptional

17 Mar 2024

Marcos

Happy

2/10

Poor

13 Feb 2024

Florina

The area was quiet. The property looks like it had seen better days. The elevator and the heater were not working. The big tree in the parking lot dropped sappy leaves that are hard to wash.

10/10

Exceptional

27 Jan 2024

J Guadalupe Rocha

Private and near the main facilities.

Leisure Family

10/10

Exceptional

06 Jan 2024

Juan

I liked the private parking and and private

4/10

Poor

01 Jan 2024

Verified traveler

Mediocore

I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows
Highs
Close to East beach
Super clean rooms, quiet building, comfortable bed and accomodations

Lows
First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access.

Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night

Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning

Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities.

Before checkout, i requested fresh towels from house keeping. They never came

I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.

Friends_and_family Family

10/10

Exceptional

29 Dec 2023

Danielle

Danielle the manager and Holden the manager of valet went above and beyond to make us feel special. They were so kind the entire stay and the rooms and hotel itself were beautiful.

Leisure Family_with_children

6/10

Pleasant

29 Dec 2023

Rachel

The room was not great for the price. The halls in the hotel were dark, narrow and smelled of cigarette smoke. Tissue paper thin walls. It’s not up to the standard I would expect for a Mar Monte property

Leisure Family

10/10

Exceptional

05 Nov 2023

Amy

we really didn’t have any interaction with staff beyond the check in process. Housekeeping came just after 5pm while we were getting ready to go to dinner but that’s not that big of a deal. We called them to come back as we left for dinner. Hotel was nice and well appointed

Leisure Friends

10/10

Exceptional

23 Oct 2023

Ginger

Great place to stay

Fantastic stay as the upgraded us to the main hotel the Mar Monte, the room was clean, quiet, the staff was super nice. We got almond milk lattes and fresh fruit from the cafe and it was a breeze to stay there.

Partner

10/10

Exceptional

21 Oct 2023

Guadalupe

Beautiful rooms and property.

Leisure Family

6/10

Pleasant

16 Oct 2023

Aditi

The rooms are fairly decent. Hallway walls and carpet are very old. Wish they had an onsite reception area. Once you enter the hotel, only place you can sit is in your rooms. With family/big groups it would be nice to have an open/reception to socialize

Leisure Family

8/10

Excellent

16 Oct 2023

Verified traveler

My stay was pleasant. The staff was kind but not well trained. They could not answer questions. The wedding staff in the Driftwood room was also kind but not efficient with the food. The bartender was fine. The front desk staff helpful but again didn't seem very knowledgeable. The bar staff by the pool bar was also exceptionally kind and gracious but absolutely terrible service. They wouldn't even accept a cash tip because it was a cashless bar. Not smart. They were slow, beyond slow, terrible and yet kind. The hotel room itself was just fine, clean etc. I was disappointed overall with staff and their knowledge and or level of training.

Friends_and_family Family

10/10

Exceptional

17 Sep 2023

Timothy

Great hotel for the price. Very clean and as pictured, and a short walk to the beach.

10/10

Exceptional

17 Sep 2023

Audrey

Charming and stylish property with excellent service! The only thing was bathroom in our unit smelled from the moment we walked in. I’m thinking there may be a sewage back up but the rest of the unit was adorable and the staff was EXCELLENT

Business_and_leisure Family

6/10

Pleasant

12 Sep 2023

Leslie

Maybe not again…

The room is nice enough, but it was inconvenient to be away from the hotel amenities. Also, the parking lot was really tight… if you have a large vehicle or aren’t a confident driver, I’d stay far away.

Partner

8/10

Excellent

11 Sep 2023

Verified traveler

Must go to the main htel to check in. Good service at check in. Gated parking which is a +++.
There were hair on the beddings. Coffee maker wasn't working. But overall stay was good.

Friends_and_family Family

4/10

Poor

04 Sep 2023

Brad

**Caution I booked the accommodation through Expedia and was quoted a lower daily room rate than the Mar Monte invoiced me. When I spoke to the Mar Monte staff I was given the run around that didn’t add up then they shifted to it being Expedia’s error.

Leisure Friends

10/10

Exceptional

02 Sep 2023

Jill

Great location

We were glad to find this place, but the carpeting really needs to be replaced with non-carpeting. And if you clean with flat Fabuloso that needs to cease as well.

Partner

6/10

Pleasant

31 Jul 2023

Linda

I loved walking to TRI-COUNTY PRODUCE for a smoothie. I loved the little deck. I didn't like being overcharged & needing to dispute a $270 transaction with my bank, as I paid top dollar, in advance. Staff seemed over tired and there was a general malaise about. Has to wait o er an hour for my room. Online the check-in time posted is 3PM. When you get there it's 4PM. One front desk for such a wide-spread collection of rambling properties is less than adequate. La Palmoro needs its own check-in. OVERPRICED

Business_and_leisure Self

8/10

Excellent

22 Jul 2023

MIke

The parking was tough, small spots and tight. When the lot was full it was difficult to get out as the travel isle was narrow and little room to back out

Leisure Partner

10/10

Exceptional

20 Jul 2023

Greg

Great room and location

Leisure Family

10/10

Exceptional

15 Jul 2023

Edmond

We were upgraded to a room at Mar Monte within hours. It's was a huge improvement in light. We're grateful.

Leisure Partner

6/10

Pleasant

10 Jul 2023

Jennifer

Great pool at other property but room not cleaned!

We came for a family wedding. I knew ahead of time it was a separate property to the main hotel, Mar Monte. Staff was friendly when we checked in and we were able to arrange a slightly later check out. However, our room did not get cleaned the first day - even though we saw the staff in the hallway and left for several hours. We thought maybe they weren't washing the towels as an eco-friendly practice but there was no info. about this and NO HOOKS to hang our towels. We had to call to get someone to bring new towels - he came quickly but it was frustrating for what we were paying. We paid extra for our two older children (I didn't realize when I made the reservation). The location was very good for our events and I made a point to use the pool as much as I could as it's the best amenity. But, I do think this property is over-priced and service should be much better!

Friends_and_family Family

8/10

Excellent

09 Jul 2023

Jackie

☹️Noisy ….

Leisure Family_with_children

6/10

Pleasant

07 Jul 2023

Verified traveler

Don’t stay here

I have traveled often around the world and this is by far the worst experience I’ve had. There’s better hotels out there for the fraction of the price. The rooms were not thoroughly cleaned. I found chocolate and tissues on the floor.

Friends_and_family Family

6/10

Pleasant

05 Jul 2023

Verified traveler

Not as Expected.

The hotel had no record of our reservation. We booked 2 queens and ended up in 1 king. It was very uncomfortable for our family. The sister hotel we booked is a couple blocks from the main hotel where you check in. We did not bring a car with us, so we had to walk with all our luggage the couple blocks. They don’t offer any sort of shuttle service to the other hotel. I would not stay here again. Staff was nice, but everything was inconvenient.

Friends_and_family Family

6/10

Pleasant

22 Jun 2023

patricia

It was okay. Nothing special for the price.

Family

10/10

Exceptional

20 Jun 2023

Severino Mateo

Everything was great.

8/10

Excellent

20 Jun 2023

Ed

The property is reasonably clean and tidy. All service people are in the other building 3 blocks away.

Leisure Family

10/10

Exceptional

29 May 2023

Juan

Friendly staff.

Leisure Family

10/10

Exceptional

22 May 2023

Sonia

I didn’t like that the website stated it had complimentary breakfast and it didn’t

Leisure Family_with_children

10/10

Exceptional

17 May 2023

Charles

Super relaxing

It was incredible!

Partner

8/10

Excellent

17 May 2023

Sarah-Wynne

Great Location and Price for Santa Barbara

The Palmoro house was a easily accessible sister property to the Mar Monte hotel right on the coast in Santa Barbara. The location was perfect for going to the beach, accessing the Funk Zone and downtown was just a 5 minute drive. Our stay was great and I would recommend staying again, but my only qualm was they charged us a higher rate than hotels.com quoted and I had to call multiple times to get someone to take action on my refund.

Friends_and_family Family

8/10

Excellent

12 May 2023

Mesha

The property is conveniently located near the beach and is not far from downtown and the funk zone. It's also close to the Mar Monte hotel offering the fitness, pool, restaurant and morning coffee amenities. Our room was next to the front entry and elevator in the building. This created some extra noise. I slept with earplugs on the second night and this helped to remedy the situation.

Business_and_leisure Friends

10/10

Exceptional

24 Apr 2023

David

Would
Stay again

Family_with_children

6/10

Pleasant

20 Apr 2023

Mary

The room was very big (king size) and clean. When we tried to brew coffee the machine would not heat up. There is a park across the street and noticed a lot of homeless and RV’s parked good thing we had a gated fence on the property.

Leisure Partner

8/10

Excellent

13 Apr 2023

Rick

Could use a little TLC (new shower head for example) but great place to stay in a great location

Leisure Family_with_children

10/10

Exceptional

07 Apr 2023

Susan

This is a small property with gated parking. It is located just about 2 blocks or so from the beach. You have to check in at a different (sister) hotel, which was strange, but it was a 2 minute drive to the Palmoro. The room was surprisingly nice, although the hallway carpeting and decor were very out of date. That could use a refresh. If you have an EV, there is a destination charger at the Mar Monte (the hotel you have to check in to).

Leisure Family

10/10

Exceptional

04 Apr 2023

Tina

Great front desk staff.

Leisure Partner

8/10

Excellent

03 Apr 2023

Donald

Walking distance to the beach and some restaurants, beds comfortable
Park across street, can get noisy
check in is a little confusing, need to go a couple blocks down to Main office

Leisure Friends