Name: The Cassara Carlsbad,Tapestry Collection by Hilton
Address: 5805 Armada Dr Building B, Carlsbad, 92008, US

10/10

Exceptional

02 Aug 2026

Yesenia

Great hotel. Very clean and beautiful. Great distance from Legoland and beaches. Great for kids they have daily activities. Would definitely recommend.

4/10

Poor

29 Jul 2026

Hunter

My wife and I chose this hotel for our baby-moon before welcoming our first child. My wife is 8 months pregnant, so this was one of our last opportunities to relax together, but the stay was far from peaceful or memorable.

Our room had approximately eight bugs and several cobwebs on the ceiling, raising serious concerns about cleanliness. Children were also running, yelling, and stomping in the hallways and in the room above us well into the evening. When I contacted the front desk, I was told the bugs were due to humidity and the noise was because of a soccer tournament. I was offered insect spray, but with my wife being pregnant, that did not feel like a safe or accommodating solution.

The next morning, we asked about allergy-friendly breakfast options, because we have several food allergies. The staff member simply walked away without helping, so I was unable to eat. Later that day, the excessive hallway noise continued, making it clear our concerns had not been addressed.

At checkout, no one asked how our stay had been. As people with hospitality experience, we understand that problems happen, but what matters is how they are handled. Throughout our stay, we felt dismissed rather than cared for.

Because of the cleanliness issues, excessive noise, lack of accommodation, and poor service, we do not feel comfortable returning. We would appreciate management reviewing our experience and offering appropriate compensation or a partial refund for our visit.

8/10

Excellent

26 Jul 2026

Kristin

Large family suites that can sleep at least 4.

10/10

Exceptional

26 Jul 2026

Shannon

Extremely beautiful grounds, great rooms and accommodations, staff could be more friendly for the experience.

10/10

Exceptional

25 Jul 2026

Carlos

We had a wonderful stay! The customer service was excellent from check-in to check-out, and we enjoyed a truly pleasant day exploring the hotel and surroundings. It’s a great place to stay for a family, comfortable, welcoming, and perfect for making lasting memories.

10/10

Exceptional

25 Jul 2026

rebecca

Excellent stay. Will come again.

10/10

Exceptional

24 Jul 2026

Rose

We stayed here for two days , we were a group of 8 and got two connecting rooms which we loved . The property was great , friendly staff and easy walk to Legoland (which is why we stayed here ) . Bonus was that we shared the amenities with the hotel next door and we loved the pool and jacuzzi . We will definitely be back .

10/10

Exceptional

14 Jul 2026

Gayle

The property is really wonderful if you're visiting Carlsbad area. It is well located, close to Legoland , and Carlsbad village is only 5 minutes away. The pool is clean and quiet, the breakfast is excellent and the rooms are spacious and nice. Our new favorite!!

Partner

10/10

Exceptional

14 Jul 2026

Sean

none

10/10

Exceptional

13 Jul 2026

Simonette

Staff is great and clean room

Family_with_children

10/10

Exceptional

11 Jul 2026

Jeremy

Beautiful view. Great walking-running in the area.

Family_with_children

10/10

Exceptional

09 Jul 2026

Hugo

Clean facilities and room. Family friendly

8/10

Excellent

09 Jul 2026

Yoanely

Everything was great, the one negative critic of this place are the rooms mattresses, the most uncomfortable thing ever! You can feel the mattress springs. I really hope they change this. Beautiful hotel worse mattresses we have ever slept in.

Family_with_children

10/10

Exceptional

07 Jul 2026

Vicente

Pet friendly. Hidden fees...what is \"Urban Destination Fee\" another type of tax? Nice to have it right next to a Karl's Strauss. View from the pool is lovely.

Pet

10/10

Exceptional

06 Jul 2026

Randi

Clean rooms and very spacious and updated. The rest of the facilities except the front lobby needs to be updated. We enjoyed our stay.

Family_with_children

8/10

Excellent

01 Jul 2026

Kristen

Great location, friendly staff

6/10

Pleasant

28 Jun 2026

Maria

The three beds in a room is ideal for the family. The facility over all was a little dirty especially if you are assigned an outside main building room.. hallway was really dirty as well as the pool tiles and jacuzzi in the quiet adult area. Staff was very friendly and helpful, 10 stars for them.

Business

6/10

Pleasant

28 Jun 2026

Melissa

Rooms are more dated than photos led on. Location next to Legoland is perfect for kids and easily walkable. Main pool is “quiet hours” from 8 am to 10 pm, with a separate family pool — would have been nice to enjoy the main pool (with ocean view) with the family for some portion of the day at least. Front desk staff were very nice, helpful and accommodating.

Thought this would be a more elevated experience than it ended up being. If going to Carlsbad for the purpose of Legoland again, would likely stay on property next time instead. If going for the beach, would stay in Del Mar.

Family_with_children

10/10

Exceptional

26 Jun 2026

Maria

Beautiful hotel with stunning views of the flower fields. The staff was friendly and welcoming, and the breakfast was delicious. We had a wonderful stay.

Family

10/10

Exceptional

25 Jun 2026

Karina

My kids and I loved this hotel, the suite we stayed in had twin beds in their room so that was a favorite of theirs, it was so spacious, clean and beautiful, the kids pool area was a hit too. The staff was friendly, polite and so helpful, can’t wait to come back.

Family_with_children

10/10

Exceptional

25 Jun 2026

Danielle

💪

Family_with_children

10/10

Exceptional

25 Jun 2026

Trenton

Loved the location and amenities. This is a fantastic family-friendly resort that I will stay at again. The room was pristine, the staff were friendly and helpful, and the proximity to Legoland and other activities (like the strawberry farm) was a huge benefit. The splash pad and family pool is super cool, and a great place for parents to let their kids run around while they relax. Alternatively, the adult pool looked REALLY relaxing if you don't have kids, or they're old enough to be by themselves at the pool. Definitely recommend this property.

Family_with_children

10/10

Exceptional

23 Jun 2026

Cesar

Very nice place

6/10

Pleasant

21 Jun 2026

Dana

Disappointed in our stay. Room smelled damp because poor circulation. TV didn’t work, they sent someone out but it only worked for a short time. Which was crappy because we wanted to watch World Cup soccer.
I booked through Expedia and didn’t realize there would be an additional $25 a night resort fee and $36 a night parking.
We will not be back!

Partner

10/10

Exceptional

20 Jun 2026

Coleen

Perfect hotel for our family. Everything we needed and more

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

michelle

The pool and hot tub were a dream with ocean views and lane lines for my swimming kids to get some laps in. The pool temp was perfect so even I could join and no be chilled. The hotel had good food for breakfast and spacous rooms. Loved our stay!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Monica

It feels like you’re on a resort! Walking distance to Lego land! So friendly! Perfect for family’s!!?

Family_with_children

10/10

Exceptional

18 Jun 2026

Jodie

Beautiful hotel

Family_with_children

6/10

Pleasant

18 Jun 2026

Mimnette

The location was amazing and well kept. The front desk was friendly but did nothing extra to satisfy the customer with issues that were clearly their fault.
I checked in early about 11am but did not receive my room until 5:30pm, clearly they could have had housekeeping staff to clean my room in this amount of time but they didn’t as I watched many of people after me get their keys including someone in my own party.
Be aware of all the hidden fees they charge. The overall stay was nice but the hotel could use an upgrade in the rooms.
Overall I would rate it a 3 out of 5

Family_with_children

10/10

Exceptional

18 Jun 2026

Stephen

Lovely stay, friendly and helpful staff. Nice lobby to hang out in. Room was big and well apportioned. Nice that the $25 resort fee comes back to you as a food credit. Breakfast buffet was not bad - certainly better than the reviews stated. À la carte ordering was better though imho, and a little less costly.

Family_with_children

10/10

Exceptional

16 Jun 2026

Martin

Awesome!!!

Family

6/10

Pleasant

16 Jun 2026

Janice

Is not a bad place to stay but the aircon was a problem. It would turn off and warm, then cool right down during the night.
I also think they could supply real cups to drink with, especially for the price to stay there.
Staff were friendly

Partner

10/10

Exceptional

15 Jun 2026

Karina

Loved every minute of our stay here! Stay here with my husband and our 4 year old daughter. She loved the splash pad and it was amazing! Will definitely stay here again in the future.

Family_with_children

6/10

Pleasant

11 Jun 2026

Andre

While our room was clean and housekeeping was accommodating, the overall experience fell well below expectations.

Upon arrival, there was no valet or luggage assistance available. When we asked about help with our bags, we were simply told to “find”luggage carts and transport them ourselves. The interaction felt dismissive and set the tone for our stay.

We arrived before the 4:00 PM check-in time and were told to wait in the lobby for a text notification when our room was ready. We never received the promised text. At 4:00 PM, our room was still unavailable, and staff could not provide an update. Although the front desk agent was courteous and provided drink tickets, we did not receive our room until approximately 4:20–4:30 PM.

When our room became available, we were only given room keys and a parking pass. No information was provided about amenities, parking fees, resort fees, or other important details. The lack of communication continued at checkout, where no mention was made of any additional charges or fees.

Family_with_children

4/10

Poor

28 May 2026

Nathan

Big rooms no furniture. Old not well maintained. No roll away cots. Bar closed opened at 4pm on memorial weekend.

Only good thing was the beach was down the street

10/10

Exceptional

28 May 2026

hope

Loved everything about the property except the bathrooms are not ADA. My mom had a difficult time using the toilet and shower. Otherwise, the hotel and staff were amazing.

Family

10/10

Exceptional

26 May 2026

ALBERTO

great location

Self

10/10

Exceptional

26 May 2026

Derek

Great time and great memories made

10/10

Exceptional

21 May 2026

Elizabeth

This is the most relaxing place, and we have seen some around the world, that we have
experienced. Everyone goes out of their way to make sure you are numero uno
Well done Hilton Tapestry, Carlsbad

Partner

10/10

Exceptional

19 May 2026

Ashley

Beautiful decor, clean, great location, family friendly pool area. Would definitely book agajn

Family_with_children

6/10

Pleasant

17 May 2026

Moises

The walls in my room were dirty and had a lot of markings I saw fingerprints the walkways were also dirty

Friends_and_family Family

10/10

Exceptional

16 May 2026

sheyda

Customers service was excellent, there are some areas that need some updates but all around a great hotel to stay with family. Extra points for having the outdoor pool heated.

Friends_and_family Family

10/10

Exceptional

10 May 2026

George

Breakfast was delicious and hot

Business Family_with_children

8/10

Excellent

09 May 2026

Jorge

N/A

10/10

Exceptional

09 May 2026

George

Great place to stay

6/10

Pleasant

09 May 2026

Nathaniel

The room itself was mediocre (only had a mini fridge that sort of worked) but it was very clean. The cleaning staff were excellent. We wanted to order breakfast but the waitress just walked away without saying anything so we left.

10/10

Exceptional

04 May 2026

Jessica

Amenities were clean. Breakfast options were great and delicious. Great drinks and happy hour options at the bar. 5 MINUTES WALK TO LEGOLAND.

Family_with_children

10/10

Exceptional

03 May 2026

Hannah

Stayed as a couple celebrating our anniversary and they helped us celebrate it with wine and the best chocolate covered strawberries. Lived our room and the view. Bed was so comfy. Loved everything and would stay here again!

Partner

10/10

Exceptional

26 Apr 2026

Susan

Everything was great, highly recommended !

Family_with_children

10/10

Exceptional

21 Apr 2026

Kirk

Did not eat breakfast

Family_with_children

6/10

Pleasant

11 Apr 2026

Megan

We booked this hotel for a staycation. We’ve done staycations at the Legoland resort, Westin, and Sheraton all within the vicinity. Positves: the room was clean and decor was modern. The room looked updated. We booked a suite that had a separate room with twin beds for our kids. This is a great set up. Negatives: My husband tried calling over and over to ask for an early check in. No one answered. We arrived and were told our room would be ready shortly. We walked over to Karl Straus and had lunch. When we got back we were told the crew was on lunch and were now going to start cleaning our room. The restrooms were out of toilet paper that we changed in for the pool. I told an employee who told me to go to the other bathroom by the quiet pool rather than getting someone to change the toilet paper. The family pool is dated and had lots of dead bugs floating in it. Last but not least, we were on the south side of the hotel and the elevator by our room went down by the brewery. The elevator didn’t require a key to get back up. This is a huge safety hazard at this hotel. This is not a local hotel we will be returning to.

Family_with_children

10/10

Exceptional

11 Apr 2026

Masha

Great hotel, perfect for the kids and very convenient for the legoland visit- right across the street.
Cannon from the restaurant was very nice and very professional also chef Tom, great team.
This is our third time staying, we will definitely come back.

Family_with_children

10/10

Exceptional

08 Apr 2026

Lucie

Clean and spacious.

10/10

Exceptional

08 Apr 2026

Joseph L.

Everything was great!

Family

10/10

Exceptional

03 Apr 2026

Annalyn

Nice place.

Partner

8/10

Excellent

03 Apr 2026

Yvonne

Pool area floor needs to be cleaned lots of hair and good

No valet or belldesk
Also no fire pits by kids pool for smores only adult pool

Family_with_children

10/10

Exceptional

02 Apr 2026

Michelle

Wonderful location. Beautiful hotel. We will definitely stay here again. Love the bar!

Partner

10/10

Exceptional

01 Apr 2026

Kimberly

Quick check in, beautiful lobby, gorgeous view, heated pool, nearby restaurant that delivers to room, and very close walking distance to Legoland.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Tahmina

Great location

Family_with_children

10/10

Exceptional

30 Mar 2026

Irving

Good

4/10

Poor

29 Mar 2026

Britanny

Lipstick and Rouge. The property IS beautiful, great location and the staff was extremely friendly. I didn’t really notice the first night because we had had some travel issues and were so extremely tired by the time we checked in, all I cared about was going to bed, but over our 3 night stay I realized how absolutely disgusting our room actually was. First morning making coffee, I found cash shoved in one of the coffee cups, which sounds exciting but also made me realize that area was never cleaned or the money would have been found by the cleaner. We found legos in the room, so probably not vacuumed either. There was stuff all over the bathroom walls and in one spot appeared to be blood on the bathrooms counter. The second night the entire resort lost power for hours and on our third day there, another guest unlocked our room with their key (thinking it was their room) and was able to walk right into our room while we were inside. This honestly made me feel extremely unsettled and unsafe. Would truly make me reconsider ever booking again at this resort.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Susan

Great pool and bar area. The Brew Pub next door is pretty good and if you want to go to the Carlsbad flower fields or Legoland you are right there.

Family

10/10

Exceptional

27 Mar 2026

Raul

Good breakfast

8/10

Excellent

26 Mar 2026

rebecca

The pool and the kids activities were great. Also lovely to walk to Legoland. The hotel rooms are cleaned with bleach and heavy fragrance throughout the hotel. The staff was not very helpful, we couldn't check in until 20 minutes after check in because a room wasn't available. They did not give a run down of all the activities available to kiddos, no introduction to the differences between two pools, someone was often not at the front desk and it was hard to get service in the bar/lunch area.

10/10

Exceptional

24 Mar 2026

Alicia

Was very nice

Family_with_children

10/10

Exceptional

19 Mar 2026

Eric

N/a

10/10

Exceptional

17 Mar 2026

Bernabe

Was nice, limited parking

8/10

Excellent

15 Mar 2026

Omkar

Staff at the bar/restaurant area were very helpful and friendly. The property had a lot to offer but some of the family areas weren’t very clean. The flowers nearby were gorgeous and a nice little walk.

8/10

Excellent

11 Mar 2026

Guadalupe

Clean room great staff only complaint was bed were comfortable

Family_with_children

10/10

Exceptional

09 Mar 2026

Jodi

Great place with great atmosphere

10/10

Exceptional

08 Mar 2026

ericka

Great stay

Family_with_children

10/10

Exceptional

26 Feb 2026

Katie

The room was perfect for two adults and two children for our overnight trip to Legoland! The staff was extremely helpful and kind - especially “Z” at the front desk. We were able to check in early which was very helpful for us. We always need a two room suite with the kids so we were so happy to have found a well priced option within walking distance to Legoland. The directions to walk to the park were straightforward and the walk was as short as they said! We will definitely be back!

Family_with_children

10/10

Exceptional

25 Feb 2026

Oscar

Love this place. Will be back again

Family_with_children

6/10

Pleasant

22 Feb 2026

Jennifer

Room was nice. Had to move because of noise from the neighbors. Specifically a dog that refused to stop barking.

Partner

10/10

Exceptional

21 Feb 2026

Priscilla

Check in process easy and friendly

Friends_and_family Family

4/10

Poor

21 Feb 2026

Frank

I booked a room with a balcony. But the balcony was a sliding door and a growth of Birds of Paradise. No table or chairs liked the room next to us and above us, also the room was the furthest from the lobby. My wife has difficulty walking and reliies on a cane for support. I ask the front desk woman to change the room to accommodate us and she found a room with a balcony that we could move into right away.. But when I returned, the male cleark with a beard and ponytail said the hotel was 100 % full. To make matters worse, he booked a couple with small children on top of us and next to us. A d then they booked a family next door that were fighting inside and outside until late at night. We have stayed at this property before and found it our liking. But after this experience we will not return. One last item. When I explain to mr. Ponytail that we booked with a balcony where there was none, he said he would comp our parking, which he did not
A very nice woman named McKaly (spelling), took care of the praking.as for your hotel being 100% full? I manged 2 hotels in the past. You property was 80% at best.

Partner

10/10

Exceptional

17 Feb 2026

Summer

Clean rooms, great customer service and wonderful location!

Partner

10/10

Exceptional

17 Feb 2026

SUZANNE

Mikayla, was very helpful everyday!!
We had a great 2 day valentine shortcation!! Weather was chilly, but the staff was warm and courteous!!

Family

6/10

Pleasant

25 Jan 2026

Erik

Not as new as the pics looked liked

Business_and_leisure Family

10/10

Exceptional

24 Jan 2026

Pooja

Great stay, super convenient for my business trip and an amazing location to walk to Legoland. Great for family and business travel. Highly recommend it.

Business Family

6/10

Pleasant

24 Jan 2026

dat

We need to pay more

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Diana

I remember staying here a few months into the pandemic, it was summer of 2020, and while the trip was nice, it wasn't much to write home about.

This year we stayed during MLK weekend and I cannot commend the staff enough. From check-in, to cleaning staff, to wait staff during breakfast, all the staff were genuinely SO nice. Our room was lovely, but the staff truly made the stay memorable. I will definitely be booking with The Cassara again!

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Marie

It was very clean and comfortable, safe and a good location

The water pressure was horrible with a rain-type showerhead to make it even worse. And the tv was inscrutable. The remote was mostly non-responsive and I couldn't get anything like live TV. Tried to use the iron, but all the temperatures have rubbed off.

Small hassles in the grand scheme of thing but it'd be nice if they checked out their own rooms from time to time.

Leisure Self

8/10

Excellent

19 Jan 2026

Michael

The room was excellent.

4/10

Poor

18 Jan 2026

ALDO

Very noisy, even though they have their quiet time. The room above us had a crying baby that would run from side to side all night. I called the front office and all we got was either the dad or the mom stomping even harder. We had a half marathon and we need only one more hour and we asked a day before and said to ask the next day, which I did and all she said is that she had given the late check outs. The rooms were not very clean either.

10/10

Exceptional

13 Jan 2026

Alexandre

Everything was perfect. Enjoyed the stay, the pool, the activities and proximity to Lego Land and other attractions.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

krystale

The hot tub and pool are always a hit during travel and we were able to catch some good days between storms. The room was clean and spacious, and the fresh air from the patio was a nice change from hotel air. The cable is always weird in San Diego because there are so many commercials and infomercials. The breakfast was a little strange because of the setup. The buffet is like any other continental brekky you could get for free at other hotels and equally regular in taste and options. You might consider spending your money on breakfast elsewhere, unless you're on a time crunch or want some cute little jams and honey. Overall it was a good stay, and we will definitely come back for sleep and swim. And because we did not have the chance to visit the spa, perhaps that will be something to write about next time!

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2026

Tom

The room was very nice and cozy. Clean and well stocked. The view was nice and we had front row viewing of the New Years fireworks from Legoland and surrounding areas. Easy check in staff was friendly from front desk to bartender. This is our 3rd stay and we will continue to make further trips and stays.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Avetis

((

10/10

Exceptional

30 Dec 2025

Ricky

Heated pool!

6/10

Pleasant

28 Dec 2025

Jennifer

Great views from pool, loved the walking trail, front desk friendly and shower pressure was outstanding!
Brunch was horrible! Cold food, out of most items, had to stand and wait for table with food plates due to no tables cleared or cleaned. $50 + !!

Partner

10/10

Exceptional

24 Dec 2025

Theresa

Loved the patio , peaceful

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Jason

Nice clean

10/10

Exceptional

14 Dec 2025

Kasie

Very clean and spacious for travel with 2 teens.

Friends_and_family Family

8/10

Excellent

08 Dec 2025

Sarah

The room was simple and all we needed. Nothing luxurious about this place. Was surprised about the cost of parking charged onsite.
Walkable to Legoland, so worth the stay.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Xue

Good location close to LEGOLAND. Pool is heated.

Leisure Family_with_children

4/10

Poor

24 Nov 2025

Shaylyn

Overcharged for a cold breakfast. Overcharged for incidentals. For how much we paid for 2 days we should have gotten better quality services.