The Originals Residence Aix Schuman

France , Aix-en-Provence
Aix en Provence, Avenue Robert Schuman, 1
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Daniele

Clean room great staff great breakfast

10/10

Exceptional

06 Mar 2026

Paul

A very nicely presented hotel about 15 minutes walk from the centre of Aix-en-Provence and about 5 minutes from the railway station. The hotel was very clean and the room was a good size, with cooking facilities and a fridge. There are plenty of parking spaces, with lots in an underground secure parking garage. Breakfast has a good range of items available that are kept topped-up by the staff. Not a huge breakfast that you might get in a resort hotel, but fresh and something for everyone to start the day.

Partner

10/10

Exceptional

27 Feb 2026

Emilia

The staff was really great! The cleaning and breakfast was also very good. The gym could have had more weights, but that’s about it! Merci!

Business

10/10

Exceptional

16 Feb 2026

Françoise

Le personnel à l'accueil était très courtois et disponible.

Self

8/10

Excellent

02 Feb 2026

Jennifer

Staff were very nice. Easy check in and out. Would be helpful if in addition to USB they had USB-C for charging phones. And icing on top would be universal plug receptacles.

Business Self

10/10

Exceptional

21 Jan 2026

Géraldine

Tout était parfait
Propre
Bonne literie
Super petit déjeuner
Personnels très sympathique
Prêt de tout

Partner

6/10

Pleasant

19 Nov 2025

Claude

L'alarme incendie à 5h du matin un peu dur !

Business

10/10

Exceptional

08 Nov 2025

Kin Hing

Staffs were very nice, friendly and helpful. Room was clean and spacious.

Leisure Family

10/10

Exceptional

29 Oct 2025

Jacqueline

The staff was very courteous.

10/10

Exceptional

24 Oct 2025

Philip

Nice, quiet and clean. Helpful staff. Close to canal du Midi. Kinda far from the metro if you're old or have a difficult time walking. If you're healthy, you can walk to downtown and the banks of the Garonne. Breakfast wasn't bad. Bed is between firm and soft. I thought it was comfortable.

Leisure Self

8/10

Excellent

13 Oct 2025

Nigel

Very convenient hotel for the city centre with underground carvpark

Partner

8/10

Excellent

10 Oct 2025

Lynne

Comfortable stay, communication with staff not always easy but they were nice. About 13 minute walk to main part of town which got a little old when I would have loved a nearby restaurant to grab a bite. But overall I was very happy with the hotel.

8/10

Excellent

09 Oct 2025

Achille

Breakfast should be included

Leisure Partner

8/10

Excellent

03 Oct 2025

Evette

I would have given 5 stars except for a weird little interaction right at the end, when I asked the person at reception for a scissor to cut the tag off a shirt I’d just bought. He said we don’t have scissors at reception. No “let me ask my supervisor” or “maybe there’s one in the office right behind me.” Just basically “no” and no effort. Otherwise, clean, close to the train station but quiet, nicely equipped kitchen which I didn’t use bc it was a short stay, all positives.

Self

8/10

Excellent

01 Oct 2025

Jordan

A/C in the room worked well. Otherwise it was fairly basic. Felt more like a dorm than a hotel. A bit far to walk for good dining options.

Leisure

10/10

Exceptional

30 Sep 2025

Bernard

Amazing service, great place, stay one week. I will co.e back again without hesitation

8/10

Excellent

29 Sep 2025

Jenny

This hotel says it has parking on site, but they don't take reservations and it fills up quickly, leaving most of our group with no place to park at the hotel. It was a bit of a hassle. There's also not really a convenient loading area, either. They service the rooms only once every 3 days, so 1 serving of coffee for 2 people was inadequate from the start. The first day i asked a housekeeper in the hallway got more coffee, but she said to ask reception. The second day I asked a housekeeper in the hall and she gave me more coffee. However other members of our group were told they couldn't have more coffee because they didn't check some box, we have no idea what. I also ran out of toilet paper my last night and had to use the facial tissue...

Leisure Friends

10/10

Exceptional

28 Sep 2025

Paul

Modern, new hotel, good facilities and not far from the centre of Aix.

The parking was fully booked but is wasn't too hard to find a space in a nearby side-street. There are not many shops/bakeries etc. near the hotel so you will need to walk into the centre to get a coffee/croissant, about 10 minutes.

Friends_and_family Friends

10/10

Exceptional

22 Sep 2025

Finn Reginald Torgrimsen

Clean, good parking in the building, friendly service and excellent breakfast

10/10

Exceptional

21 Sep 2025

Venkateswara Rao

quiet and easy walk
nice staff

8/10

Excellent

20 Sep 2025

Sara

Breakfast had plenty of food to offer. Re eption were helpful and friendly. Needed shampoo and body wash in the studios

Leisure Partner

6/10

Pleasant

20 Sep 2025

Robert

We did not know that you could absolutely not get your room cleaned unless you stay a week. We were there three nights and all of our trash cans were overflowing. We had to get clean towels by switching out our dirty ones at the reception. Also there was no soap in the room. Every day we had to ask for a tiny bar of soap that was good for one shower. Pillows were bad. We bought our own pillows in town. Location was good. Short walk to the main area of town.

Leisure Partner

8/10

Excellent

17 Sep 2025

Angelica

10/10

Exceptional

15 Sep 2025

Gabriel

Great hotel

Great hotel walking distance to the city centre

Partner

8/10

Excellent

12 Sep 2025

Jocelyn

Good value / parking an issue

Our experience here overall was good and we felt it provided good value for money. The hotel room included a mini-fridge and a microwave and a good-sized bathroom.The hotel is convenient to a lot of central Aix. However, the parking (even in the underground garage) is limited and cannot be reserved in advance. We ended up parking at the La Rotonde parking garage -- about a 10-minute walk from the hotel. Food options close to the hotel seemed limited.

Partner

10/10

Exceptional

04 Sep 2025

YAQOOB HAMED

Recommended

Leisure Self

8/10

Excellent

30 Aug 2025

Renee

Rooms are beautifully styled with natural light, sheer curtains and nice lighting. Bed was a bit hard, duvet was a bit hot, and the pillows were a bit squishy, but overall a nice place to stay.

6/10

Pleasant

11 Aug 2025

Verified traveler

Je souhaite faire une réclamation
J’ai oublié un vaporisateur d’eau
J’ai appelé 3 fois pour prévenir que l’on me le mettre de côté car je repassais quelques heures plus tard pour prendre ma valise que j’avais laissé à l’accueil. Personne ne m’a répondu
Ensuite lorsque je suis revenue
On m’a confirmé que le vaporisateur n’était pas dans la chambre.
Je suis certaine de l’avoir laissé dans le réfrigérateur.
On me l’a pris et je suis très en colère et déçue

Merci par avance de bien vouloir faire le nécessaire auprès de l’hôtel
Cordialement
Martine Quinault

Self

4/10

Poor

07 Aug 2025

Valerie

Séjour décevant
Odeur nauséabonde dans la salle de bain
Ventilation tellement bruyante qu’il est difficile de dormir

Self

10/10

Exceptional

06 Aug 2025

Samuel

Great location. Fantastic staff. Mr Cisse the night porter was friendly and very efficient at his job.

Friends_and_family Family

4/10

Poor

06 Aug 2025

Erik

Pas propre

Das Appartement war nicht sauber. Überall lange schwarze Haare. Dreck auf dem Tisch und im Kühlschrank. Das Petsonal war freundlich.

Partner

8/10

Excellent

06 Aug 2025

virginie

Hôtel qui correspond aux attentes

Nous avons séjourné 2 nuits dans une chambre avec kitchenette. Simple, propre et pratique .
Le plus : l’hôtel propose 3 petits déjeuners différents donc pour tous les budgets
le moins : place de parking possible mais je trouve un peu chère

Partner

10/10

Exceptional

03 Aug 2025

SABINE

Excellent place ! Very clean

Leisure Family

6/10

Pleasant

28 Jul 2025

Kamini

Great overall

Place lovely. Reception young woman a little bad tempered and borderline rude. Claimed garage door not working was our issues despite us having followed all instructions. Other staff lovely, friendly and helpful.

Friends_and_family Friends

8/10

Excellent

24 Jul 2025

Mark

Convenient to the university

I spent 3 nights at the Originals while attending a meeting at the adjacent Aix Marseille Université (which is a 1-minute walk away). The Originals is fairly new and so the facilities are in top condition. The staff was friendly and helpful. The breakfast (which is an additional charge) is good and plentiful. The rooms are small by south-France standards but otherwise adequate. The location is very convenient to the university but on the fringe of the downtown area. It is a 10-15 minute walk to the bus and train station and restaurants. Rooms have small kitchenettes and so for longer stays you might want to visit a market, the closest is a 10-15 minute walk. If you are a jogger, the primary option is on the streets/sidewalks, although there is a large park about 1 km away. Be warned that housekeeping is not daily, and may be as long as 3-5 days between housekeeping visits. If you want more frequent housekeeping, there is an additional charge.

Business

8/10

Excellent

16 Jul 2025

David

Trash can is small and have to dispose by ourselves since we use the kitchenette to consume take outs. There is a bus route near the hotel if you prefer not to walk every time.

Leisure Family

8/10

Excellent

12 Jul 2025

Guy

Good location

Good location and nice staff. Spacious room that was very clean. Great that it has a car park on site.
It was good but not amazing. I would stay again.

Partner

8/10

Excellent

11 Jul 2025

Joao

Good modern overnight solution

Good stay, nice modern aparthotel with good conditions.
Recommend.

Business

10/10

Exceptional

08 Jul 2025

Theresa

I would recommend The Originals.

This hotel is in a good location close to the historic center, The rooms are comfortable and clean. The staff was helpful.

Self

8/10

Excellent

07 Jul 2025

Roland

The bed was great. They only gave us one set of towels for two people. Parking was sparse, we got the last slot. Breakfast was very good.

Leisure Family

10/10

Exceptional

07 Jul 2025

Lois

Fantastic and helpful staff & manager! Quiet, clean, well-designed rooms. Excellent breakfast buffet. A delightful stay!

Friends_and_family Friends

10/10

Exceptional

05 Jul 2025

Ting Fong

Spacious room, nice and helpful staff, and delicious breakfast with quiet and peaceful environment but just 10+ mins walk to town center. That's a good choice under heat wave as the hotel provided air conditioning and lifts.

Leisure Friends

2/10

Poor

23 Jun 2025

victoria

What a nightmare! We arrived at 9pm and didn’t get into a room until 10:30. No driveway, and the parking garage was blocked by four full-sized fire trucks—nowhere to go. We parked on the street with hazards and walked into total chaos: people in pajamas, dogs, crying babies, and one elderly woman yelling and trying to cut what was supposed to be a line.

After 45 minutes, I finally get to speak to someone at front desk… only to be told their system is down and I’m treated like I’m the problem. They charge me for parking and a minor city fee, but their card machines are down. One staffer asks if I’ll pay in the morning (duh, I’m checking out then), but another guy (wearing a graffiti-print t-shirt, not a uniform or name tag) says they can’t trust me and asks me to leave my car title as collateral. You can’t make this up.

Finally, I get a key, only to find it’s the wrong room and reeks of urine. After another trip to the lobby, I get reassigned, grab my things (with no help), and head to the new room… only for Graffiti Tee to stop me and say that room’s also wrong. Third room finally works… barely.

Clogged sink, hairs in the shower, dirty towel, and a blood-stained pillow. Not exaggerating. The fire? Not their fault. But everything else? Rude, disorganized, and completely lacking basic hospitality or professionalism—especially during a crisis. Never again. Missed dinner because by the time we were in our room, everything was closed.

Leisure Partner

8/10

Excellent

17 Jun 2025

Lucia

This is an idea place to stay in Aix if you don’t mind a little walk to the centre. Aix is absolutely fantastic. Everything you would ask for in a holiday is there.
Excellent stay.
Cx

Leisure Partner

8/10

Excellent

15 Jun 2025

SHUICHI

As many people mentioned, the bathroom had a bad odor.

Leisure Self

10/10

Exceptional

11 Jun 2025

ALAIN

Hotel en ville,,pratique, propre a recommander

Partner

8/10

Excellent

08 Jun 2025

CARLOS

The hotel was ok for the price considering all other hotels were very pricey. Good enough for 1 night. The parking garage was full we had to park in the street. The staff was nice enough but not helpful to suggest things in the area or solutions to the parking. If you are just passing through Aix like we were then it’s good enough.

Leisure Family

6/10

Pleasant

31 May 2025

Hyun kun

The places bad if you drive in, do not explain rules, may be they can not speak English well enough explain. However they charged me of city tax when I was check in and when we about check out they try charge me again. They change the room and did not recorded on there record.

Partner

10/10

Exceptional

31 May 2025

Bruce

Great location, very comfortable hotel.

Leisure Partner

10/10

Exceptional

30 May 2025

steve

Calme, confortable, excellent petit-déjeuner

Business

8/10

Excellent

29 May 2025

Linda

Comfortable room, quiet, convenient location very easy to get around, friendly staff

Leisure Family

4/10

Poor

28 May 2025

Luis

Não há arrumação de quarto
O q não foi informado na reserva

Friends_and_family Friends

8/10

Excellent

18 May 2025

Verified traveler

The hotel is new and clean and in a quiet area, just 6 mins walk from the train station. The staff at the reception are friendly and helpful. It would have been great to have 1-2 cooking utensils eg ladle.

Self

10/10

Exceptional

24 Apr 2025

Lucie

The staff was very helpful.

Leisure

10/10

Exceptional

27 Mar 2025

Nicolas

The staff is lovely. I've stayed in dozens of hotels around the world over the years and this has to be one of the most welcoming I've ever stayed at.

2/10

Poor

08 Mar 2025

Phuong

Foul smell and blood stains on shests

There was a very apparent foul smell coming from the bathroom and our beds had blood stains on the sheets. When we mentioned the stains and asked for a room change, the reception only offered to change our sheets which we accepted because there were no other options. The bed still felt dirty and the smell kept us up all night. Terrible experience

Partner

8/10

Excellent

17 Jan 2025

Leonor

Hôtesse très bienveillante

Séjour très bien passé ! Hôtesse très bienveillante. Merci beaucoup

Self

10/10

Exceptional

25 Nov 2024

Namie

Very friendly receptionists who were always there to help. Accommodated early check in and rented an umbrella for unexpected shower. Facility was very clean and pleasant. Only thing was the distance from the bus station and city center, of course still walkable and good deal for the price!

Leisure Friends

8/10

Excellent

13 Nov 2024

Andrew William

Stayed here twice in a two week period - the rooms we had are small, but if all you're doing is sleeping, it doesn't really matter. Staff welcoming and helpful, parking is easy (below the hotel). No issues at all.

Leisure Family

10/10

Exceptional

23 Oct 2024

Mathieu

A lovely apartment hotel, very clean and modern. Small kitchenette. Within 10 minutes walking distance to the old part of Aix-en-Provence. Would happily stay here again.

Leisure Self

8/10

Excellent

04 Oct 2024

Bruno

Bien sauf l'insonorisation

Très propre et confortable côté literie, dommage que l'insonorisation soit insuffisante (bruits extérieur -voitures- gênants) pour garantir un sommeil de qualité.

Business

8/10

Excellent

01 Oct 2024

Kit

This was a nice hotel.
It's actually more of a business hotel than a tourist hotel. The hotel was clean, well appointed. The staff was incredibly pleasant and kind. It is located adjacent to the university., Which was surprisingly quiet in the evenings.
Hotel is also located close enough, approximately 1 mile, to the main center of Aix.

Leisure Pet

4/10

Poor

28 Sep 2024

Lorena

They gave us someone else's room initially. We walked into the room to discover the other guest's things still inside! The front desk staff was apologetic, but the experience made us feel uncomfortable for the rest of our stay. Also, the bathroom in the (correct) room had a strange smell. If you need fresh towels you need to request them, as they don't change them at all during any stay under 5 days. Similarly there is a 10€ fee for having the room cleaned if your stay is under the 5 days. Honestly, I wouldn't bother with this hotel. I'd suggest going for one of the many other options in the area.

Leisure Partner

10/10

Exceptional

21 Sep 2024

Danilo

Good option, close to the downtown. Great breakfast options. Book your parking in advanced.

Leisure Partner

10/10

Exceptional

20 Sep 2024

Kathleen V.

The location is very good. Parking in Aix en Provence is confusing and the desk staff was so helpful to this confused tourist. Very good breakfast buffet - well worth the 16 euro cost.

Partner

8/10

Excellent

19 Sep 2024

Rachel

Hotel is close to train station. It is a bit out of the old town, about 15mins walk, with no food/shop options close.
Room was spacious with kitchenette, was clean but not cleaned during stay (expected but just fyi as is extra). Fire alarm went off first evening but when down at reception they said wasn’t an issue and can return to room.

10/10

Exceptional

15 Sep 2024

Verified traveler

Very nice basic hotel

I had a very comfortable stay; enjoyed the crisp, uncluttered decor and cleanliness of the room. Good breakfast buffet.

Self

6/10

Pleasant

10 Sep 2024

CARLOS

The area and staff are excellent, the room we were in had a terrible smell, when you opened the window to get rid of the smell the air conditioner didn’t work. Should not allow customers to stay in this room until they can get rid of the smell. The treadmill in the gym was also broken.

Leisure

4/10

Poor

06 Sep 2024

Frances

The staff were terrible, got ripped off with my breakfast when the guy at reception said breakfast was €5.50 and when I checked out I was charged €16. The drain in the shower smelt disgusting, the air conditioning in the room didn’t work and towels was not changed after 5 days or room not serviced.

Leisure Friends

8/10

Excellent

02 Sep 2024

Philippe

NUITEE AIX EN PROVENCE

PROCHE DU CENTRE
GRAND PARKING SOUS SOL ( à payer à part)
BON BUFFET PETIT DEJEUNER
PERSONNEL ACCUEILLANT

Partner

10/10

Exceptional

01 Sep 2024

Jennifer

This hotel is great first of all the staff are excellent they let my family park for frre while we went out for dinner. Gave me advice on transport and restaurants. The room was lovely clean and the bed very comfortable.
6 minutes walk to railway station and about 10 from the centre of Aix. I am 80 and felt safe. The price is good too. I highly recommend this hotel.

Leisure Self

8/10

Excellent

27 Aug 2024

Anne

Very comfortable-pity about the kitchen.

Very pleasant, fabulously comfortable bed and pillows, but if you are serious about cooking, find another aparthotel…no cooking utensils, saucepans without lids and nothing to clean the pots and plates (I enquired-they expect room service to do it, which is not very practical, nor very nice in my view).

Self

10/10

Exceptional

27 Aug 2024

Virginie

The property was great. The staff could have a little more welcoming.

Leisure Family

10/10

Exceptional

26 Aug 2024

Yannick

Très bon séjour et bon accueil à proximité du centre ville d’Aix à pied (5mn)

Partner

8/10

Excellent

05 Aug 2024

Michel

Breakfast wonderful

Our stay at the hotel was pleasant with a clean room with a nice surface area. breakfast was the best moment of our visit. I recommend

Partner

10/10

Exceptional

20 Jul 2024

Cristian

In a walking distance from city center ( 10-12 min), quiet , the staff helpful.
Free ( 6 spots - first come first served)and payable parking options

Leisure

10/10

Exceptional

18 Jul 2024

lance

Parking in underground garage for 14 euros/night.

Nice rooms

Leisure Partner

10/10

Exceptional

16 Jul 2024

Kam Luen

Understated grandeur and charm

Unexpectedly beautiful and grand, we loved the high ceilings and wooden beams, and the spacious suite which was very comfortable. What was particularly useful for me was the ability to control the air conditioning to only slightly cool at a low sound level. Service was efficient and polite. The hotel is a bit to the side of the old centre, but as such is very tranquil. Will definitely stay again.

Partner

6/10

Pleasant

14 Jul 2024

Matthew

Aix City Center Property

Rather sterile newish hotel just outside city center, less than 10 minutes on foot from downtown Aix.
Gym limited, rooms okay but with no character. Cleanliness above average. Cost feels high for what you get. Physical hotel design is quite odd, making stair use a pain. The immediate neighborhood has nothing but apartments.

Partner

2/10

Poor

03 Jul 2024

Joseph

Dirty and smelly room, ripped comforter, rooms are tiny. Smelly bathroom. Breakfast was good which was the only good thing in this hotel.

Leisure Family

8/10

Excellent

30 Jun 2024

Lucio

Di nuova costruzione a poca distanza dal centro

Ho soggiornato 3 notti in giugno 2024, l’edificio si trova nella zona universitaria a 900mt dal centro raggiungibile con una passeggiata di 10’ . Camera non molto grande ma comoda e funzionale, ha angolo cucina attrezzato e bollitore acqua per caffè/the. Personale alla reception molto cortese, a cui ho dovuto chiedere asciugamani, gel doccia e bustine caffè prontamente consegnati. Unico neo il personale addetto alle pulizie, davvero pessimo, non cambia le asciugamani nemmeno se le lasci a terra, non fa il refill del sapone e non svuota nemmeno bene i cestini. Se cambiano il personale addetto alle pulizie diventa ottimo

Partner

10/10

Exceptional

30 Jun 2024

Michael

Nice New Facility

New building, clean with a nice kitchenette. Good location near to the train station and 10-15 walking distance or less of most attractions. Good for students and business people and tourists.

Self

10/10

Exceptional

16 Jun 2024

Daniel

Nathan was very helpful

Partner

10/10

Exceptional

06 Jun 2024

steve

Modern place 15 min walk from centre.

New hotel.

Very nice and clean.
Parking underground for a fee.

15 min walk into centre, uphill.

Staff grear.

Breatlkfast as expected.

Partner

8/10

Excellent

05 Jun 2024

Verified traveler

Résidence neuve Bruits extérieurs.

Résidence neuve. Ventilation souffle fort. Isolation chambres côté rue à revoir. Je devais demander les résidents qui profitent de la terasse de parler et rigoler moins fort à minuit.

Business

8/10

Excellent

05 Jun 2024

valerie

Nothing to put your stuff in the bathroom.
Very clean room .

Leisure Family

8/10

Excellent

04 Jun 2024

Maureen

The front desk is so helpful. Expedia Customer Supoort (AI? NOT AT ALL HELPFUL)

Leisure Self

10/10

Exceptional

21 May 2024

Adam

Greer location and the place was bigger than expected with a comfy bed

8/10

Excellent

21 May 2024

Andrew

Breakfast was ample and fresh French fruit, bread and cheese was an unexpected treat

Partner

10/10

Exceptional

14 May 2024

Erin

Beautiful and functional room. Staff was excellent. The breakfast quality varies depending on who is cooking it. Ask at the front desk 😉

Leisure Family_with_children

6/10

Pleasant

02 May 2024

Hans

Holiday Stay

Clean 3star hotel. The front Office are very friendly and helpful, especially the Gentleman, so was the Manager. Breakfast is not up to standard, every morning the same cold cuts, cheese, scrambled eggs and sausages. On our 6 nights stay the room only got done once, plus you only get coffee or tea for the first night. Room (007) was ok but the heater didn't work properly, clean room. 7min walk to town.

Partner

10/10

Exceptional

22 Apr 2024

Stephanie

Easy location just a few minutes' drive from the heart of Aix. Helpful staff, great value.

Leisure Family

6/10

Pleasant

07 Apr 2024

Alan

No water or soft drinks available on the property. Night clerk seemed offended when we asked. Otherwise, good value and clean.

10/10

Exceptional

25 Mar 2024

Susan

Studio was very spacious with a kitchenette and loved the entertainment options (can connect to chromecast). They offer luggage storage before check-in so that’s really helpful as well. The shower didn’t have a door/curtain so water can splash out when showering. The location is further out from city center so it’s really quiet at night, which is great, and it’s only a short 10-15 min walk to everything in city center.

Leisure

10/10

Exceptional

23 Mar 2024

Bridget

Property was very clean and quiet, with short walking distance to downtown Aix and public transportation. Staff was excellent and the morning breakfast was delicious.
My only feedback is the shower was extremely slippery and needed to be very cautious to avoid falling.

Leisure Partner

10/10

Exceptional

16 Mar 2024

Gonzalo

Close to everything. Kitchen a tremendous bonus.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2024

Verified traveler

Great stay