Hyatt Centric Venice Murano

Italy , Venice (and vicinity)
Venice, Riva Longa 49, 49
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100 reviews shown

10/10

Exceptional

15 Mar 2026

Wilfredo

Very amazing staff, property is very huge and amazing. Only think is really far from the train station, it wasn't a problem but just to you know it is a island far away from everything, lil 25 minutes by water bus, but it was very good!

Partner

10/10

Exceptional

11 Mar 2026

Wendy Virginia

This is our 2nd stay at the Hyatt Centric in Murano, and we wouldn't stay anywhere else in Venice. The waterbus stop is right outside the hotel, the shops are right outside the hotel, there are at least 8 restaurants within 200m of the hotel! It's clean, bright and modern, with lovely facilities and excellent staff.

Partner

10/10

Exceptional

10 Mar 2026

Stephen

Room was spacious, lovely and friendly staff, and in a brilliant location with water boat stop right outside the hotel!

Would highly recommend

Partner

10/10

Exceptional

10 Mar 2026

Debra Elizabeth

Lovely hotel, rooms were clean and spacious. The spa wasn’t working when we went but we didn’t had time to use it anyway. Location is great, waterbus stop right outside that takes you to Venice.

Partner

10/10

Exceptional

01 Mar 2026

Marie

Helpful staff, great location, nice common areas. And great breakfast

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Kayshla Marie

They were all awesome! I will be coming back again!

Self

10/10

Exceptional

19 Feb 2026

Everett

Awesome stay. Great location close to water bus station. Would stay again

Partner

10/10

Exceptional

17 Feb 2026

James

Great location and nice, clean rooms. Appreciated the roomy shower and the coffee maker in the room to get the day started. Staff was friendly and helpful. Special thanks to Julia for her bright smile and getting my coffee maker working!

Self

10/10

Exceptional

16 Feb 2026

Claire

The staff were incredible. Kind, welcoming and attentive. Hotel has a relaxed vibe and the location is perfect, away from the hoards in Venice.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Ashanty

The room was beautiful, had everything we needed. The staff were friendly and hospitable. The anticipatory service was appreciated.

Leisure Family

8/10

Excellent

15 Feb 2026

richard

One of the towels were dirty and the wall look like it was rotting in my rooms bathroom seem like have water damage

10/10

Exceptional

10 Feb 2026

Emmanuel Jesus De Guzman

Great staff, lively, helpful and attentive. The rooms are spacious, clean and well maintained. The area is easy to find and there is a vaporetto stop just outside the premises making it easy to get to main part of the Venice districts

Leisure Family

8/10

Excellent

10 Feb 2026

David

Great rooms, great staff, great room service, however the restaurant attached to the restaurant is super overpriced and bland

Leisure Partner

10/10

Exceptional

10 Feb 2026

Fiona

Great location & ferry service right out the front. The breakfast was delicious with lots of choice & the staff were so helpful. The room was perfect, great shower&comfortable bed.

Partner

10/10

Exceptional

09 Feb 2026

Jane

Friendly staff, especially at the breakfasts. Well located hotel and the rooms are spacious.

Leisure

10/10

Exceptional

08 Feb 2026

Carla

We had a great stay, the town of Murano is quiet. Staff was great and the room was very cleaned. The buffet in the mornings was pretty good so the money was worth it. We loved a small restaurant called Osteria Al Duomo which was down the street. The Murano glass factory was a cool, as you can see the employees making many things out of glass. It was a different experience as everything is through water taxi, so there aren’t any vehicles. We loved it.

Leisure Family

8/10

Excellent

04 Feb 2026

Sheila

Food was excellent, hotel incredibly clean, rooms lovely. Only issue was distance from ferry and lack of transportation options.

Leisure Family

10/10

Exceptional

03 Feb 2026

Adam

Great room in a beautiful location away from the hustle and bustle

Leisure Partner

10/10

Exceptional

01 Feb 2026

Rahul

Courteus staff, clean rooms

10/10

Exceptional

01 Feb 2026

Izabela

Perfect stay!!!

8/10

Excellent

26 Jan 2026

MARCO

Clean hotel in charming location

Business Self

10/10

Exceptional

16 Jan 2026

Darren John

A lovely hotel

10/10

Exceptional

04 Jan 2026

Kevin

Room was good very clean New Year Eve dinner was wonderful well done!!

Friends

8/10

Excellent

03 Jan 2026

Stefano

Location

10/10

Exceptional

02 Jan 2026

Dorota

Partner

10/10

Exceptional

01 Jan 2026

Richard

Amazing everything !

10/10

Exceptional

01 Dec 2025

Kathleen and David

Wonderful week stay in the Island. No better location for lodging on Murano.

Business_and_leisure Partner

10/10

Exceptional

07 Nov 2025

wayne

Breakfast was not free, but the staff was extremely friendly and helpful! There are water taxi’s for cheaper, but the hotel’s water taxi was convenient and took the guesswork out of not knowing what to expect.

Leisure Family

4/10

Poor

05 Nov 2025

Greg

Our room's shower drain did not work, so we had flooding in the bathroom. We wiped this up ourselves and reported the problem to the front desk. It was not corrected that day, so the next day we had the same outcome.
The room was stuffy and uncomfortable, so we asked at the front desk how we could adjust that in our room. The answer was that there was no adjustment and we could also not turn on AC, due to government restrictions on its use. The hotel employee's tone was demeaning and defensive. It made me feel bad that I even asked about this. The whole experience was so poor relative to other hotels we stayed at in Italy.

Partner

10/10

Exceptional

02 Nov 2025

Joseph

Beautiful hotel best in murano

10/10

Exceptional

01 Nov 2025

GARRON

Clean and close to all transport

10/10

Exceptional

30 Oct 2025

britton

Excellent! Beautiful room and views, easy to get around the Venice area,

Partner

10/10

Exceptional

25 Oct 2025

Marc

A little warm in the room as there was no air flow or fan at least.

Partner

4/10

Poor

11 Oct 2025

Jeffrey

Put in the incorrect room although I insisted it was wrong but at 9pm why argue. An hour later the error was corrected and we moved to correct room.
Room had mold as both mornings we couldn’t open our eyes and felt like something in room causing this.
We were promised direct transfers to the Venice airport for $22 but the boat broke down that night, they said we could walk 20 minutes with all our bags to catch a direct ferry or transfer twice and spend 2 hours to reach airport. They set up a private taxi that was to pick us up no later then 9:30 am at our cost of $150 and when we went to lobby at 9:10am they had NO record of the night manager (jose) that set up the taxi. He called and said it was a mix up and the taxi would arrive at 9:30. At 9:45 he called again and said it was 5 min away. it showed at 10am. So we missed our connection, we paid $150 to be late when we were promised a $22 transfer when we booked this hotel. The Only good part of the stay was our waitress at the restaurant on the 1st night, Chris, she was excellent.
Overall very disappointed with experience.

Leisure

10/10

Exceptional

06 Oct 2025

Joseph

Great hotel with outstanding service. Surrounding area beautiful. Very convenient location

Leisure Family

4/10

Poor

03 Oct 2025

Jason

This place has no air conditioning. They advertise AC but they have none. I was offered a fan never received one .The front desk are very incompetent and very curt. For the last day I ordered a private taxi to airport. They offered my taxi to four people and for us to share one mind you these people had more weight luggage. I ended using someone else. Murano is gorgeous but Hyatt tried their best to spoil it. Also lobby smells like a dumpster

Leisure Partner

10/10

Exceptional

30 Sep 2025

Shandelle

This property was in a great location on Murano! Kris, Gustafson, and Ricky were all amazing. We would be happy to go back!

Leisure Partner

10/10

Exceptional

26 Sep 2025

maribeth

Friendly and helpful staff

10/10

Exceptional

26 Sep 2025

maribeth

Staff friendly and helpful

10/10

Exceptional

25 Sep 2025

Ellen

We absolutely loved it ! It’s close enough to the fun yet far enough from the crowds !

Business_and_leisure Family

8/10

Excellent

24 Sep 2025

Ligia

Wonderful hotel design, nice room, very clean, very good breakfast. Very quiet spot.
No air conditioning and we did not like the rudeness of the reception staff.

10/10

Exceptional

19 Sep 2025

Alejandra

Very good hotel in Murano

10/10

Exceptional

19 Sep 2025

Yevgeniya

It was a great stay. I enjoyed the quiet after staying a few days in Venice. The room was excellent and very comfortable. Next time I would stay here instead of Venice as the level of comfort is far superior.

Leisure Self

8/10

Excellent

14 Sep 2025

Cesar

Property is good, the service is not great; the area is nice with a Murano Glass Factory a walking dsitance.

Leisure Family_with_children

8/10

Excellent

10 Sep 2025

Kirsten

Wonderful location!

10/10

Exceptional

09 Sep 2025

Russ

Great hotel, right in front of a water taxi terminal (which is terrific for Venice and area). Good breakfast, which was given to us at a reduced rate when we checked in. Highly recommend.

8/10

Excellent

07 Sep 2025

Songbo

Breakfast is good. Nearby restaurants are good.

Leisure

8/10

Excellent

04 Sep 2025

Jeff

Quiet and relaxing

Leisure Family

10/10

Exceptional

28 Aug 2025

Mercy

Air conditioning was great, shops near by

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Catherine

Single parent with baby, hotel very welcoming, switched us to a room with a bath, provided a cot no problem

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Stephen

Wow, what a truly fantastic way to see Venice and the surrounding area without the crowds and chaos. Murano and the Hyatt Centric are the best option for your visit. We thoroughly enjoyed our stay and truly appreciated the helpful staff and especially the hotel managers suggestion of how to best experience a day in Venice (thank you so much Armando!). We also enjoyed the on site restaurant especially for the breakfast buffet. It was an amazing way to start our day before we went exploring. Also having its own vaparetto stop literally feet from the front door is also very convenient. A truly beautiful part of the world that we were fortunate to be able to visit.

Leisure Family

10/10

Exceptional

22 Aug 2025

Alexander

It was a great day! Everyone was nice and helpful!

Leisure Partner

6/10

Pleasant

16 Aug 2025

Cassandra

The hotel is nice aesthetically and is in a good location. It is great that they offer shuttle services to and from the airport, as it is challenging to get around Venice. There seems to be gaps in communication between staff members. For example, we were promised our room would be ready ASAP at 10 AM ( which was well before the check-in time) but were not able to access a room until 2 PM. It would have been better if they were honest and let us know the room would not be available until the regular check-in time. We had an issue with our keycard not working, and it was promised the door would be fixed. It was not fixed for the duration of our stay. We were also promised to use the spa facilities complimentary for this inconvenience but then were questioned about the timing of our service and why we didn’t let them know 15 min in advance, as someone needs to turn the stream room and sauna on. They then let us know that it was not problem and someone would do it now and to wait for 30 minutes for it to heat up. For this inconvenience we were g given the “service for free”; however it was already supposed to be complimentary? Lastly, I checked with the hotel about our shuttle to the airport for our departure. I never heard a definitive answer back. A woman let me know that she would put us into the 10 AM time slot. Due to all of the miscommunication prior, I decided to check with someone at the front desk later that day. We were never added to the list- I had to alert them.

Leisure Partner

10/10

Exceptional

15 Aug 2025

go o d

10/10

Exceptional

14 Aug 2025

Charles

The Hyatt Centric Murano Venice is a modern, stylish hotel set on the quiet island of Murano. It’s a wonderful choice if you want a more relaxed, less commercial atmosphere than central Venice, yet still enjoy easy access to the main sights via the Vaporetto. Comfortable rooms, sleek design, and a calm setting make it a perfect retreat after exploring the bustling city.

Leisure Family

8/10

Excellent

09 Aug 2025

Verified traveler

Stayed here five nights and really enjoyed it. The hotel provided a boat shuttle straight from the airport which was very convenient but they don’t tell you they do not provide rides back to the airport before 11am. Our room was great and the view of the water was wonderful to wake up to. The only thing was the air conditioning, it barely worked or stopped working in the night and there are no fans and no window screens so bug bites. Thank goodness we brought a tiny hand held fan to get us through the nights. The water taxi right outside the hotel and the cafe were major perks. Would stay again, it was really nice to come back to a quiet island after all the people on San Marco during the day.

Partner

10/10

Exceptional

07 Aug 2025

Ilias

A Superb Murano Stay !

I had a wonderful stay at the Hyatt Centric in Venice! The hotel was exceptionally clean, modern, and very comfortable — a peaceful retreat after a day of exploring. The rooms were beautifully designed with thoughtful details, and the bed was incredibly cozy. I truly appreciated the quiet atmosphere and high level of cleanliness throughout the hotel. Highly recommend for anyone looking for a relaxing and stylish place to stay in Venice!

Friends_and_family Family

10/10

Exceptional

07 Aug 2025

Janet

Love the hotel so modern and beautiful love the location quiet and convenient. Breakfast was amazing. Very high class place for the right price.

Leisure Family

6/10

Pleasant

22 Jul 2025

Kevin

Leisure Self

8/10

Excellent

21 Jul 2025

David

Okay hotel in Murano, very little atmosphere (bit clinical, especially with the bleach smell). It was clean and fine for a few days.
If staying here be mindful that everything closes early as the tourists mainly leave when the glass factory's close at around 6pm and very limited restaurants. The area didn't bother us as quiet and good links into venice.

Leisure Partner

2/10

Poor

21 Jul 2025

Maricela

Rude people they were trying to penalize me for leaving 2 nights earlier

Business_and_leisure Family

10/10

Exceptional

18 Jul 2025

Dennis

Perfect if you prefer a break from the crowds.

Leisure Family

6/10

Pleasant

12 Jul 2025

Frank

Upon checking in, it was brought to my attention I had made 2 reservations, for the same evening. I politely asked to cancel one, and was informed I was beyond the cancellation deadline and be charged for both rooms. I explained I was on a cruise, and hadn’t checked my emails, nothing mattered, and I was charged for both. Orbitz looked into it, and was unable to do anything on my behalf.

Leisure Partner

10/10

Exceptional

09 Jul 2025

Juan

Great time whit my family and kids in the hotel .

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Martha

Beautiful by the water and very quiet when it was time to relax

Leisure Partner

10/10

Exceptional

29 Jun 2025

Angie

Murano is a great place to stay if you want to be away from the hustle and bustle of Venice and this hotel has a water taxi stop right out front. There are limited and pricey food options around so make sure you eat beforehand in Venice or venture out for dinner by 7. There’s also a Coop grocery store a block down the street if you need snacks. The Hyatt rooms are very spacious—more of a North American size. The buffet breakfast is pricey but good (and may or may not be included in the stay depending on what site/vendor you use to book). The airport shuttle is seamless but check on the time to make sure it’s running when you need it.

Leisure Self

10/10

Exceptional

26 Jun 2025

David

Helpful staff, quiet and peaceful rooms, excellent location for peace and quiet

Leisure Partner

10/10

Exceptional

20 Jun 2025

Magdalena

amazing

Friends_and_family Friends

10/10

Exceptional

19 Jun 2025

Kerry

Excellent hotel, very friendly and helpful staff. The room was lovely, clean and comfortable.

Leisure Self

10/10

Exceptional

18 Jun 2025

Nikki

Best stay of the entire trip!

This was the best stay of my 20-day trip through Italy. The hotel is directly in front of a ferry stop, which made things so easy when we first arrived. I was travelling with my mom, and while we managed ok in more distant rentals in Venice, I wish we had stayed here for the entire trip. The room was clean, so comfortable and attractively finished. The staff couldn't have been more wonderful! Breakfast at the hotel was delicious, with lots of variety. And, the hotel's boat shuttle to the airport for our departure was so convenient and a lovely way to end the trip.

Friends_and_family Family

4/10

Poor

17 Jun 2025

christopher

Our room was so hot and we didn’t have the ability to change the temperature in our room. Our first night the shower had little to no hot water. I take lukewarm showers typically and this shower was cold to me. There is no excuse for a hotel to lack hot water. The shower had no storage and the one tiny shelf that was in the shower was full of the clunky shampoo, conditioner, and body wash bottles. These bottles weren’t connected to the wall or on a sturdy shelf, so I had to juggle pumping the bottles, as they were too bulky to hold and pump with one hand to squirt the product into my other hand. There were no washcloths and when we requested them, we never received them. The water taxi service to and from Venice was a disaster. We were dropped off in one location and told to meet there for pickup, only to learn we were at the wrong location, after waiting with other hotel guests. Our dinner at the hotel restaurant was just ok. The entire hotel was so dark and it certainly didn’t give it ambience. The only positive I can give this hotel is their breakfast, it was delicious. This hotel was a disappointing end to our otherwise perfect vacation.

10/10

Exceptional

09 Jun 2025

ADOWA

10/10.. location location location Beautiful hotel and friendly staff

Leisure Friends

10/10

Exceptional

06 Jun 2025

Mary A.

everthing was good.. The staff was helpful and the place was a perfect location. the ride to the airport back was
great-we made our plane.

Partner

8/10

Excellent

01 Jun 2025

David

We arrived in Venice late by train and it was tricky to get to the Hyatt via waterbus but we figured it out (line 5.2 then 4.1 at F. Nove).

We booked the suite with canal view (amazing room with its own elevator!). When we got in there was no hot water and the front desk staff advised there was a boiler malfunction and it was being addressed. They said max 20mins for hot water. After an hour, we gave up and had a cold shower. The next day the hotel manager was nice and apologized but didn't offer anything as compensation. After a long day of travel, no hot water is a big deal.

Otherwise, the property is beautiful, quiet, the restaurant is top tier with an incredible breakfast buffet (€22/day).

Leisure Partner

10/10

Exceptional

28 May 2025

Laura

Very nice. Particularly loved the shuttle to the airport!

6/10

Pleasant

28 May 2025

Tamara

Must’ve stayed off-season, because there were no food options readily available on island

Friends_and_family Family

10/10

Exceptional

27 May 2025

Lisa

Great proximity to water transport to enable travel to Venice. Hotel staff and accommodations were great. Will stay here again and refer friends and family

Leisure Family

10/10

Exceptional

25 May 2025

silvia

Location, staff very friendly!

Leisure

10/10

Exceptional

24 May 2025

GERARD

Great customer service staff

Leisure Family

8/10

Excellent

22 May 2025

Folake Helen Omotayo

N/a

Leisure Friends

10/10

Exceptional

19 May 2025

Rudy

Unique property on Murano Island. Large, clean and comfortable rooms.

8/10

Excellent

07 May 2025

Colby

A beautiful hotel on a quiet neighbourhood with public vaporetto transport right out front. Easy access to Venice by water. Only challenge we had was that the room we had looked into what was an abandoned building / Constrction storage site so we had a view of a bunch of junk. Also the kitcheb staff would often be working and talking right below our room- making noise very early in the morning.

Leisure Partner

10/10

Exceptional

06 May 2025

Corey

Stay in Murano instead of Venice.

Perfect location with great amenities. The airport shuttle was a great help. We spent three days in Venice and two in Murano. If we had to do over we would have booked all five nights with Hyatt.

Partner

8/10

Excellent

04 May 2025

Alivia

Fantastic staff, wonderful location, beautiful hotel, beds weren’t the comfiest & the water did not get very hot. Otherwise great place to stay and would stay again!

Leisure Partner

10/10

Exceptional

30 Apr 2025

Ariel

The front desk staff can use some more training. Other than that the property and rooms was perfect. Comfortable bathrooms. The breakfast is totally worth it. The staff at the breakfast was great.

Leisure Partner

8/10

Excellent

28 Apr 2025

Leticia

A lovely hotel! The best location with a water taxi station directly in front of the hotel. The hotel itself has a lovely aesthetic. The staff could not be any nicer, more helpful or friendly. My best dining experience was at the restaurant here at my hotel at the Hyatt centric in Murano! A lovely service with a proper wine pour. The bar was super fun! My bed pillows and sheets were very comfortable. I do however have one complaint. For some reason hotel guests cannot use the hotel spa without an additional fee and not only a fee but an hourly fee which I found to be extremely tacky and something I’ve never experienced in hotels any hotel all over the world.

Leisure Self

10/10

Exceptional

26 Apr 2025

David

We had a wonderful time here, the hotel was conveniently located right across from the boat transportation. Everyone was so very friendly, staff and guests, except the woman who checked us out. I’m sorry I didn’t get her name but she was very unfriendly. The bartender, Stan, was amazing! His drinks were great and he made the bar fun!
Both my husband I said what a different perception we had of the hotel before and after we checked out. It’s amazing the difference one person can make, the whole trip was amazing but she left kind of a bad taste🙁

Leisure Family

10/10

Exceptional

24 Apr 2025

Tomasz

Hyatt Centric Murano

It was great hotel in brilliant location. From Murano to Venice it takes only 10min by the boat. Stuff very friendly, lovely food, clean and comfy rooms. Cant ask for better. 5 star out of 5

Partner

4/10

Poor

23 Apr 2025

Cynthia

We liked being near the ferry and loved the option of being picked up at the airport. We found the bed and pillows to be uncomfortable, there were ants in our bathroom, we kept stubbing our toes on the bench at the end of the bed, and we couldn't get the air conditioner to work.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Stephen

This is Murano Glass and I love this place

Leisure Friends

10/10

Exceptional

20 Apr 2025

Thor

Great front desk service.

Leisure Family

10/10

Exceptional

11 Apr 2025

roger

Niceall aroumd experience close to the water taxi. Great for the early airport departure.

Business_and_leisure Partner

6/10

Pleasant

05 Apr 2025

Katwalk

Staff was not that great. Customer service was unpleasant at the front counter. The food service staff was very nice. Would not staff there again

Leisure Family

10/10

Exceptional

30 Mar 2025

Reymar

Elegant

Leisure Partner

4/10

Poor

23 Mar 2025

Isabel

Location is excellent and rooms are quiet. However, communication with reception is very weak. I completed 2 online requests for shuttle pickup prior to arrival and made 2 phone calls to confirm pick up prior to arrival but never received a response. Consequently I made 2 phone calls from the US to confirm receipt but was told to complete the online form again. Upon arrival in Venice I called twice from the airport and was requested once again to complete the online form. Eventually pick up worked out but only because I made repeated calls.
Staff at the reception were nice but misinformed about basic information such as hours of operation of the restaurant. Calls to the reception went unanswered after 9:00 pm. Nice hotel but appears to be understaffed and unable to respond to demands of large tours which it caters to.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Lee

Stayed during carnival and it was very quiet on Murano with easy access to Venice to participate in carnival. Excellent staff very clean and easy walking to many restaurants and shopping

Leisure Partner

10/10

Exceptional

04 Mar 2025

Laura J

Hyatt Murano

Large and comfortable room, nice and quiet in the island of Murano, with the Museo stop for the vaporetto right at the door. Service was excellent, they had the beautiful detail of gifting me with a bottle of Prosecco for my birthday, nice! The personnel at the desk provide you with all info you need. It has a restaurant for breakfast and dinner, not sure for lunch. Stan and Ricky from the bar were great and lots of fun, they celebrated my BDay with music and dance. Thank you all!

Self

10/10

Exceptional

02 Mar 2025

Fenol

I love this hotel, everything is good. The staff is very polite and professional. I really appreciate the two guys working at bar, they make you feel home. I love Venice…

Leisure

6/10

Pleasant

26 Feb 2025

Rodney

Nice inside but no air to the room. Staff did supply a fan that was helpful.

Leisure Partner

6/10

Pleasant

24 Feb 2025

Kat

The staff were lovely but the hotel was run like a gongshow. Any small request became a big task as they had to jump through hoops to follow their silly procedures to achieve anything. Amenities were only available with reservations and. The rooms were swelteringly hot even with the heat turned down ( mid winter). This was the most we paid for a hotel on this holiday and it was the most disappointing.

Leisure Family