Name: Barcelo Puerto Vallarta All Inclusive
Address: Zona Hotelera Sur, Km. 11.5, P.O. Box 158B, Puerto Vallarta, 48300, MX

10/10

Exceptional

20 Jul 2026

Yamila

We loved the location of the hotel. Located on Mismaloya Beach, a beautiful cove next to a little town, with delicious restaurants and a pier. The hotel staff were very attentive and super nice. The pool area was great, divided into different areas for adults and children. Great activities for all ages. Adelina helped us book a few amazing tours and a dinner and show. She’s very polite and professional and had everything taken care of before we arrived. She also helped us with transportation to and from the hotel. The food was better than expected for an all inclusive hotel. Their specialty restaurants are also very good, but require reservations. Overall, it was a great experience and I would definitely return with the whole family.

Partner

10/10

Exceptional

19 Jul 2026

dennis

Excellent service overall loved 😍🙏we would definitely go back.

Family_with_children

10/10

Exceptional

19 Jul 2026

RAFAEL

Well maintained hotel and nice pool.

Partner

10/10

Exceptional

18 Jul 2026

Veronica

All rooms face the ocean. Close to little walkway straight to the sea. Beautiful views

Family_with_children

2/10

Poor

18 Jul 2026

Thalia

Todo malo

Family_with_children

8/10

Excellent

17 Jul 2026

Julissa

Just want to mention you need to upgrade some stuff in rooms.... the cleaning was not the greatest....I was kind chock how rooms smell and how the under sheets have mold. Right on all sides I check both beds and same...
Staff was great and food was 9/10 .
Suggestions for pool need snack around and better snacks at the bar...popcorn and tortilla chips come on....
We had a fabulous view and food...but yes needs some upgradesm

Family_with_children

10/10

Exceptional

16 Jul 2026

Manuel

Pasamos unas vacaciones en familia muy agradables. Desde nuestra llegada el personal se portó excelente durante el proceso de checkin, reservaciones para cenas y atención general. El cuarto lo mantuvieron limpio y atendieron a todas nuestras peticiones. La comida fue muy variada y en su mayoría muy buena. Solo algunos platillos faltaron a los estándares pero en general los restaurantes Los Arcos, Don Quijote y Capri ofrecieron excedentes cenas. Los bares cuentan con bartenders experimentados y que pueden preparar un buen trago. Las albercas bien y la playa excelente para nadar, además del servicio gratis de kayak. Definitivamente lo recomiendo para vacaciones familiares o con niños.

Family_with_children

10/10

Exceptional

16 Jul 2026

Greta Y

Amazing staff! Great food, atmosphere, excellent ocean view.

Partner

10/10

Exceptional

11 Jul 2026

Anna

N/A

Family_with_children

10/10

Exceptional

11 Jul 2026

Santiago

Todo en jeneral esta exelente ok

Friends

10/10

Exceptional

10 Jul 2026

VIKRANT NARESHKUMAR

.

Self

10/10

Exceptional

09 Jul 2026

Nelly

Everything excellent good food and great staff .

Family

10/10

Exceptional

09 Jul 2026

Celia

Great place!

10/10

Exceptional

09 Jul 2026

Zoya

Overall this was an absolutely excellent stay. The staff was very kind. The property was good. The pool was stunning and very well maintained. The rooms could use some maintenance. The extra bed for my teen daughter was more like a couch and the mattress was very hard. The food was good. The view was stunning. This is a party resort. It had many families with many activities and is a great place to have fun! However, if you want to relax-probably not quite enough. This hotel was fun and wonderful but not super luxurious. More like a fun vacation than one for pampering. The hotel has an adult only pool and is very kid-friendly. Lots of families were there.

Family_with_children

6/10

Pleasant

07 Jul 2026

MARIA CONCEPCIÓN

La Suite Platino,

8/10

Excellent

07 Jul 2026

Daniel

The hotel needs to be remodel and more cleaning some staff are really nice.

Family_with_children

2/10

Poor

05 Jul 2026

Jorge

The room and service were ok. The beach is small and full of boats. The buffett is very small and the food is not well presented. You have to go next to the kitchen to get to the rooms.

Partner

6/10

Pleasant

05 Jul 2026

alex chengchee

The room was nice and the AC worked well, we just had issues with housekeeping and did not get our room cleaned for 3 days, after complaining they finally came to clean our room. We did not like the all inclusive package but it really wasn’t all inclusive. The buffet was okay but not a whole lot of variety. The other 4 restaurants you had to make a reservation and you can’t do it the day before and had to do it the day of, they opened at 9 am and you would need to be in line before that to get your reservations which we thought was ridiculous since you’re on vacation. Anyways people were fighting in line since others were cutting, so they didn’t have a fair system. And when we did get to the restaurant, it was only half full so not sure why they said it was full. So the first night we tried to do a reservation we couldn’t since we got there late and could not celebrate my wife’s birthday. Also some staff are very strict, for example my wife wore her bikini with a cover to breakfast and they told her to go change but we saw others with same outfit or even skimpier and they allowed it. The resort was decent and the room was nice and some of the staff was nice, however overall we would not be coming back due to restaurant experience, also we did not like that if you had to get a snack or anything you would always have to give your room number which felt unnecessary since we already have a wristband. Also they did not have a lot to do other than swimming.

Partner

10/10

Exceptional

04 Jul 2026

Nancy

Food was ok. Friendly staff

Partner

10/10

Exceptional

03 Jul 2026

Mary Andre Echavez

Beachfront location with beautiful views, very nice and accommodating staff, and amazing buffet and restaurant options, plus it’s close to other beaches and great snorkeling spots; our premium room was incredible with 24-hour room service, making everything so convenient, truly one of the best experiences and we will definitely be back—tipping isn’t required, but the staff are so kind and hardworking that they truly deserve it.

Family_with_children

8/10

Excellent

02 Jul 2026

Griselda

No pool side service

Family

10/10

Exceptional

01 Jul 2026

Melissa

The location was great and so was the view, privacy of beach and drinks. We had so much fun! The only thing that could use much improvement was the food. There were always just a few items that were so delicious but most of the food was bland and not representative of good Mexican cuisine. I wish they would have kept it with just seafood and Mexican dishes.

Partner

10/10

Exceptional

01 Jul 2026

Cristian

Great place to stay you won’t regret it

Family

6/10

Pleasant

28 Jun 2026

Delbert

Great views from our room but about 1 hour from the airport and beach was very small and not private. Whole family got food poisoning as well.

Family

10/10

Exceptional

27 Jun 2026

Victor

Everything was super
Thanks for everything
Speciall the staff of cafeteria
💯 Recommended

Partner

6/10

Pleasant

27 Jun 2026

Jose Aaron

The buffet could of been better. The staff needs to be more friendly. My room was nice and clean.

Family_with_children

10/10

Exceptional

26 Jun 2026

Kimberly

Very nice place to stay

10/10

Exceptional

26 Jun 2026

Michelle

The resort was very clean, staff were helpful and accommodating. The food at all the restaurants and buffet was amazing. The entertainment staff Fernando and Maria are the best. Nightly entertainment would be better if we could understand all of what was being said. But still had a wonderful time. LOVED IT!!

Friends

10/10

Exceptional

25 Jun 2026

Regina

Had a nice family vacation with the kids. Highly recommend Premium level when booking. We also did a couples massage and the kids enjoyed the game room, shows, and activities on the beach with the Barcy kids club. We also did snorkeling and cliff diving, and enjoyed time on a private beach thanks to the locals on the boat.

Family_with_children

6/10

Pleasant

25 Jun 2026

Rocio

Pros: The resort (room) werr really clean and well maintained. The view of the beach (sunset) was beautiful and the view of the green mountains. The daily night live shows are a very nice touch. The daily pool side activities for adults and kids were fun, the staff were nice and helpful. The kid pool plus the slide was fun for my 6 year old. She definitely enjoyed it.

Cons: very far out from airport (45-50 ish mins) and malecon (20-25ish mins), Pool bar/ music/ pool waterfall and kid slide water turns off at 6 (technically 10 minutes before), if you want to keep enjoying the pool after the pool bar closes down you have to be pat dry (not dripping water) or the inside bar will tell you to go out and get dry, my husband got food poisoning on the last night there (ceviche).

Overall not a bad stay but i will definitely seek closer resort.

Family_with_children

10/10

Exceptional

23 Jun 2026

Roberto

It was all good, great place to stay!!!

Partner

8/10

Excellent

23 Jun 2026

Bethany Joyce

We loved the kids club! Carlos was amazing and kind. The view was wonderful and the beach access was great. Staff was helpful when it came to transportation. The front desk seemed to be confused multiple times. Maybe it was a mix up between Expedia and their booking system, but I did not find the front desk to be very helpful. The food was ok. For an all inclusive resort, it could have been much better. My kids were slightly upset that they were not allowed in the hot tub AT ALL even with an adult in there with them. Having a giant pool with hot tub for adults only and then a separate pool with a hot tub that kids still aren't allowed to use was slightly ridiculous. It wasn't even that warm. Staff did try to accommodate my broken Spanish, so I was happy with that. Would still recommend, but expect mediocre food and small amenities.

Family_with_children

8/10

Excellent

22 Jun 2026

Rebecca

This review is hard to write. This hotel had some amazing things about it and some not so amazing things. Let’s start off with the good- I love the resort is small. We went with a big group of people, and we could always find each other. The beach is amazing. The jungle view is stunning. Having a two bedroom and two bathroom unit with children is hard to beat. There were so many activities and programming for the kids. The swim up bar was a blast and the shows in the evening were fabulous. Buttttt the food was not so great. They only allowed six people per reservation and we had a group of over 20. I will say that they did a great job accommodating us, but it seems silly when the restaurant is half empty that they couldn’t just take us all at the same time. The food wasn’t the best although it wasn’t the worst. There were some things that were good especially the ice cream and ice cream cones. Two big complaints- they started to play loud music at the outside bar at 10:30pm at night until after 11 PM and it woke us up multiple nights. Also quite a bit of our group got sick. I don’t think it was food poisoning. I have a feeling it was something to do with the water. Overall, we had an amazing time and have a memorable trip!

Family_with_children

10/10

Exceptional

21 Jun 2026

Florencio Rigoberto

We have been to Barceló twice and each time is phenomenal. The staff is so attentive and goes above and beyond. The bartenders are amazing and this place is a lot of fun for an adults only or family trip. This resort is about 20 minutes south of the romantic zone. This resort does not have tons of in-house entertainment BUT it is so budget friendly that you’ll can and SHOULD go into town and explore, and book with Vallarta Adventures, or other local excursions. Despite what others say, the food is pretty good for an all inclusive and the dinner buffet menu changes each night to different themed food. Book a trip here!

Friends

4/10

Poor

19 Jun 2026

Judy

I am being generous giving them 2 stars. Truthfully the second star is for the few smiling faces we were met with on our 1 week stay. The rooms are clean and the overall hotel is nice but for it being a “all inclusive resort” they truly lack on alot of things. After 11:30 there is no where to grab a quick snack everything shuts down. The food selection is very limited to mostly popular vallarta dishes. There at 3 additional restaurants that you must make a reservation for but they are first come for serve and they are closed on certain days. Secondly most of the staff is rude aren’t very helpful. You can relax by the adults only pool but you’ll have to wait for someone to walk by before you can get a drink or go to the other pool where the swim up bar is. They have an arcade room that you have to pay to use. 1 hour play on pool table will cost you $100 pesos. We had several waiters at the buffet that were great, as well as the waiter at the steak house.The late night shows are great!But most pleasant experience was getting off the resort into an uber and into the city. If you are looking to relax and enjoy yourself this wouldn’t never be my first choice.We wanted a change away from Cancun for our honey moon and unfortunately wasn’t great but we made the most of it!

Partner

10/10

Exceptional

19 Jun 2026

RosaElia

Todo estuvo súper bien ! Volvería al mismo lugar sin duda

Family_with_children

10/10

Exceptional

18 Jun 2026

Lorena

Food is almost the same everyday

Family_with_children

10/10

Exceptional

18 Jun 2026

Robert

Wonderful trip, great staff, easy to use amenities. Loved the resort.

Partner

10/10

Exceptional

17 Jun 2026

Gamaliel

Our stay at this all-inclusive resort was truly magical. The food was delicious, the views were breathtaking, and every moment was enjoyable. We had an amazing time and created memories that will last a lifetime.

Friends_and_family Family

6/10

Pleasant

16 Jun 2026

Mari

The staff was excellent and provided great service throughout our stay. Unfortunately, both my daughter and I experienced food poisoning, which significantly impacted our vacation.

As a result, we were unable to fully enjoy our time away, making what should have been a memorable trip a very disappointing experience. We wanted to bring this matter to your attention and hope it can be investigated to help prevent similar situations for future guests.

Thank you for your time and consideration.

Family_with_children

8/10

Excellent

15 Jun 2026

Sergio

The location was amazing

Partner

10/10

Exceptional

14 Jun 2026

Otilio

Great

10/10

Exceptional

14 Jun 2026

Martha

This hotel is very nice and is great for children's vacations.

Family_with_children

10/10

Exceptional

12 Jun 2026

Gabriela

We had an amazing stay at this all-inclusive resort! From the moment we arrived, the staff made us feel welcomed and went above and beyond to ensure we had a great experience. The rooms were clean, comfortable, and well-maintained. The food exceeded our expectations, with plenty of delicious options to choose from at every meal. The pools and beach were beautiful, and very clean. We truly felt relaxed and taken care of throughout our vacation. We would definitely recommend this resort to anyone looking for a memorable getaway and can’t wait to come back!

Family_with_children

10/10

Exceptional

12 Jun 2026

Chad

The place was awesome! The food was good, the drinks were good, and the staff was excellent.

Family

6/10

Pleasant

11 Jun 2026

Josue

Clean room, great staff, but the buffet area has less options then other Barcelo hotels. The swim up bar is great but should be an adult only pool.

Family_with_children

10/10

Exceptional

10 Jun 2026

Irene

La q da las toallas para la alberca éramos 3 personas y todo el tiempo no me quería dar toallas me decía q tenía q ir a recepción a pedir unas tarjetas y a toda la demás gente le daba toallas y nomas le preguntaba en q habitación estaba y le daba 3 a 4 toallas fui a recepción y solo me dieron una tarjeta y ella solo me quiso dar una toalla q porq era por targets y me volvió a pedir q fuera a recepción por 2 tarjetas mas para darme otras toallas para mis 2 hijos y a otra gente solo le daba toallas sin pedirle nada

Family_with_children

8/10

Excellent

07 Jun 2026

Eli Thomas

The hotel and rooms are beautiful. Beach and foliage are beautiful as well. However, the food is average at best.

Partner

2/10

Poor

07 Jun 2026

Riccardo

A Complete Disaster: The Worst Resort in Six Trips to Puerto Vallarta
I have traveled to Puerto Vallarta six times, and my recent stay at the Barceló was without a doubt the worst all-inclusive experience I have ever had. The entire trip was a disaster, driven by severe facility issues and an incredibly unfriendly management team.

Let's face it; the pictures online are 20 years old at least!
The state of the hotel was shocking, plagued by multiple water leaks throughout the property. The most egregious leak was right next to the food in the buffet area; rather than properly fixing the issue, the staff simply laid out towels on the floor to soak up the mess. The hazards continued beyond the dining hall, with other active leaks causing standing water in the corridors on the way to my room.
Furthermore, the beach—advertised as a private, swimmable area—was entirely unusable. There were at least 25 boats parked directly in the water where guests are supposed to swim. Having an obstacle course of boats in a designated swimming zone is completely unacceptable.
When I brought these issues to management, they were entirely dismissive. The situation was so unbearable that I cut my losses and paid an additional $1,000 out of pocket to switch to the Hilton Vallarta—a far superior property with a staff that cares.
Save your money and your peace of mind. Avoid the Barceló at all costs.

Partner

2/10

Poor

07 Jun 2026

Nathan

Staff were incredibly unhelpful and the wrist system is pout less

10/10

Exceptional

07 Jun 2026

Lorena

We enjoyed the hotel and the staff was great!

Partner

10/10

Exceptional

07 Jun 2026

Andrei

Everything was great.

10/10

Exceptional

06 Jun 2026

Carlos

Todo estuvo excelente solo la playa no fue de mi agrado , la playa muy reducida .

2/10

Poor

05 Jun 2026

Jennifer

Dirty humid rooms no good AC ventilation
Food gave my mom food poisoning wasn’t clean at all

Family

10/10

Exceptional

04 Jun 2026

Robert L

If you are looking for a nice resort with beach front access i recommend the Barcelo. The staff were friendly and very accommodating. They treat you like royalty. Only down side is it’s about 20 mins from town, so you need to get a lot of taxi’s to go back and forth, but if you are looking to just stay there and relax it is amazing. They have everything you will need.

Partner

10/10

Exceptional

03 Jun 2026

Oleg

Excellent hotel, very good stuff, excelent shows

Family

10/10

Exceptional

02 Jun 2026

martha

Friendly staff, clean room, nice place

Partner

10/10

Exceptional

02 Jun 2026

Creed

Great staff and a very nice place to stay! It feels cut off from the city which is a big plus if you want some peace but it does make me coloring a little different.
The staff are super helpful and great in both English and Spanish.
One night we felt a little under the weather and the staff went out of their way to make sure we got our food fast and without a fuss.

Partner

8/10

Excellent

31 May 2026

Isabel

The resort was updated; the restaurants were great; the activities staff, Denise and Maria, were great; very enthusiastic and friendly; the shows were entertaining. There was only one bar where many people gathered after the shows; not enough seating.
My only complaint is on the day we left the resort, we hired a private driver to take us to the airport. Upon exiting the resort gate, but while still on the property, our driver was stopped by a taxi driver. He asked our driver for the 'permit,' and then said it wasn't valid because it didn't have a stamp. He wanted our driver to pay him money; apparently this is common practice as the taxi drivers lose money when outside companies are used and they expect the private companies to pay them the money lost. The taxi driver told our driver, he would be followed and then summoned another driver that was nearby to follow us. We were followed for an extended time. At one point, our driver pulled to the side of the road to talk to the person that was following us, offered him money, which he refused, as it wasn't the amount he wanted. We continued to be followed until our driver took a different route to lose the taxi driver. We felt very unsafe during this ordeal. This is something the hotel staff must be aware of and my question is, why do they allow it? Why don't they have security outside to prevent this from happening. As a result, I will not be returning to this resort.

Friends

10/10

Exceptional

31 May 2026

Jessica

I loved it especially the swim up bar they received us really nice put our luggage’s in our rooms and gave us wine

Family

8/10

Excellent

30 May 2026

Bagrad

Our favorite place for 2 years in a row, super clean and friendly, foods at the restaurants are good, the ambiance is great, all good

Family

10/10

Exceptional

29 May 2026

Maritza

El personal muy atentos, el hotel muy limpio sobretodola comida muy rica. En cintecis 100% recomendado. Excelente lugar para vacaciones.

Family

10/10

Exceptional

29 May 2026

Imelda Corrales

We enjoyed it very much

Partner

10/10

Exceptional

26 May 2026

Reyna

Everything was perfect

Family_with_children

10/10

Exceptional

26 May 2026

Philip

All inclusive property with kind, helpful staff
Good food and drinks
Excellent amenities with a beautiful beach
Very attentive and helpful staff at all levels

Friends

2/10

Poor

25 May 2026

Wendy

We were very disappointed with our visit. We choose a suite which allowed us to have premium service. No one explained to us what that entailed. We were directed to a separate area to eat upgraded drinks and we could eat there. The people serving in that area were rude and did not help in anyway when we asked about premium service.We were not allowed to take any drinks with us unless in a paper cup that leaked within 10 minutes. No one told us we could book the restaurants in that lounge even though we booked through the lobby desks and the person there could have let us know when she saw our bracelet. Our room closet was so moldy we had to throw away clothes that were in there for the 10 days we stayed. We called room service to ask if they could sell us or bring us some dish soap so we could wash my grandson’s bottles, we went through 4 different departments and received hot water and tea. We do know limited Spanish but it was not uncommon to try to talk staff at the hotel, including front desk staff and they did not have a clue what we were saying. We have stayed at other Barcelo properties but never had premium service and we were very disappointed when we returned home and talked to our friends that had the service before and they told us all the perks it included. I don’t know if we will book another Barcelo after this experience. We have been to Mexico many times and never had such poor service.

Family_with_children

8/10

Excellent

24 May 2026

Jacqueline Marie

Great staff and nice rooms food was good and the drinks keep flowing

Family

6/10

Pleasant

21 May 2026

Laura Noel

Fun pools. My kids loved the little pool with the slide. The rooms are big but a little outdated. Staff was overall good. The main issue is the food. It is terrible and we ate out sometimes to avoid the food. No poolside snacks which is hard with little kids/ it’s nice to sit on your lounge chair and be able to order food. The pool drinks were good and the bartenders were really nice. We had a nice time but the food is a major issue.

Family_with_children

8/10

Excellent

21 May 2026

Francelia

.

Family_with_children

10/10

Exceptional

21 May 2026

Joanuen

Marcelo Staff, was very helpful and attend.

Family

8/10

Excellent

20 May 2026

Aleksandr

Good

Family_with_children

10/10

Exceptional

20 May 2026

JANET

The best hotel in pv

Family_with_children

6/10

Pleasant

17 May 2026

Wendy

Beautiful location but no access to boogie boarding and it is an older resort. Many boats in the “harbor”. Staff is amazing and food is good.

Family_with_children

10/10

Exceptional

17 May 2026

Sheena Lynne

Only thing, for boys and men, remember to pack dress pants and and nice short and closed shoe to get into 2/3 resturaunts.

Partner

4/10

Poor

17 May 2026

Salvador

State it’s all inclusive but they only allow you to visit one specialty restaurant do every 2 days you stayed. Also had an issues with Expedia. We had originally booked a direct flight. That was supposed to be 3 hours. They switch our flights double our travel time and had lay overs there and back. To make things worse when we arrived at the airport delta rep said expidea had forgot to rebook our flights. So the had to rebook us later flights. Thank god they had those flights available. We might have not made it if it wasn’t for the delta rep.

Partner

8/10

Excellent

16 May 2026

Francelia

Maribel from the cleaning staff was the best.

Family_with_children

10/10

Exceptional

16 May 2026

Mervet Natasha

Everything was a 10/10! First time ever really loving buffet food at a resort, staff was super friendly and the resort is so well maintained. Will definitely be back!

Friends

8/10

Excellent

15 May 2026

Marlon

Everything was good
We had a shower drain. Clogged bathroom door didn't close
And in the bar pool area i got stung by a bee
At the end of the vacation we call the bell boy to pick up our luggage i tip $5.00 when he picked them an another $5.00 when he was supposed to put then in the taxi but he just walk away and left them for me to loan them I didn't get he's name but he has curly hair and was sent at around 10:45 to my room 2215 on 05/15/2026
But he was the only bad apple

Partner

8/10

Excellent

15 May 2026

Chad

The pools were amazing. Pool, restaurant, and upper level staff were amazing. Experience was 4 of 5 at best due to water leak in room that truly was patched twice and not really given the attention it needed. It was coming from inside the access panel (Room 1417) above the sink in the bathroom with a bunch of electrical wiring inside of it and mold. Maintenance staff attempted to fix it twice with electrical tape and towels to absorb but the leak got worse and worse. Obviously not a repair just a bandaid that got worse. Maintenance left mold and torn off tape on floor and left saying it was fixed…twice. Once Monica became involved we were relocated for the remainder of our vacation. First two night = 1 star. Remainder of our stay = 5 . Moises, Octavio, Alejandra, Oscar and VIP representative were the greatest of staff. Thank you to all of them! Definitely would go back again given there were no issues. Beautiful resort. Great food and staff other than a few front desk employees.

Partner

10/10

Exceptional

15 May 2026

Marcos

Muy limpio

Self

6/10

Pleasant

15 May 2026

David

Resort is somewhat dated. À la carte restaurants were good but the buffet was poor. There is a long history of people routinely becoming ill here for whatever reason. I believe that it was norovirus when we were there.

Friends

10/10

Exceptional

14 May 2026

Allison

Had 4 pools. Lots of space for people to swim. Fun activities for adults and kids. The staff were friendly and went out of the way to help/give information . The rooms are clean and spacious. We had a blast here!

10/10

Exceptional

13 May 2026

jose

Top notch

10/10

Exceptional

13 May 2026

Joanuen

Yes excelente

Partner

10/10

Exceptional

12 May 2026

Makaela Yaelle

Wonderful experience, beautiful room, amazing spa, food was pretty good for all-inclusive, looks just like the pictures

Partner

8/10

Excellent

12 May 2026

Dianabel

The place was so nice and the staff was wonderful. The food was like 4/10.

Friends

8/10

Excellent

11 May 2026

Elizabeth

Staff very nice!!

10/10

Exceptional

10 May 2026

Vanessa Reyes

We really enjoyed our stay. The staff were friendly and attentive. The view was beautiful. Our snorkel trip departed right from the hotel which was a wonderful perk. We were a ten minute uber drive from zona romántica. Which was great for days where we felt like venturing off. I wasn’t a huge fan of the buffet meals. They were okay, we enjoyed breakfast the most. Depending on how long you stayed you were given a voucher to eat at one of their restaurants located on the premises. Those dinner were delicious. Those dinners were booked by reservation only. We ended up going into town for lunch and dinner when we didn’t have a reservation booked. The location of Bercelo’s was the biggest bonus for us. It was about 45min from the airport, close enough to the tourist area but far enough to feel like your a bit secluded. This resort is family friendly but they have separate pools for adults and families. So you can enjoy a quieter pool or join the fun at the family pool. I used the gym once, it was a bit out dated but worked well for what I needed to do. There was a kids room and a kids arcade. I noticed every day they had an activity set up for the kids in the plaza. The hotel is right on the beach so you can enjoy the pool or the beach beds. Overall it was a wonderful experience. There are so many activities at the resort and nearby that you can book for a reasonable price. We will be returning with our children next time.

Partner

10/10

Exceptional

09 May 2026

Peter

Very nice

10/10

Exceptional

05 May 2026

Gia-Luong Justin

Staff were friendly, resort was clean, had a great stay!

10/10

Exceptional

03 May 2026

Gabriel

The room was clean staff was always on top of everything to make sure you're fully stocked on everything you could need the wifi was decent though it struggles a bit with video calls overall not a deal breaker seems pretty kid friendly and you're in for a pretty good time with the family 😊

Partner

8/10

Excellent

02 May 2026

Evan Randall

The food at the restaurants were scrumptious, but the buffet was very much hit or miss.

Partner

4/10

Poor

01 May 2026

Zulma

To be honest I was super excited to stay at this place,for the price we paid I was expecting better quality in everything, but the his was my worst experience of all, but for others to know if you are looking for a place with fun activities this is not the place, the place is nice but has almost nothing to do, you can’t get in the beach, the waves are to strong and deep, you can’t even go for a walk there is no place to walk, the pictures lied it’s not what it looks like, the entertainment is very limited, all the staff at this resort looks so stressed out 😰 they barely smile at the tourists, at the buffet they will brake glasses or plates every day, we were a group of 4 and we had been to so many other places and this environment was the worse, we felt like the whole management of the property is wrong, we couldn’t wait to get out of this place, I don’t recommend this place, unless you just want to eat very bad food and sleep two of us got sick because in several occasions we felt we had a bad bite of food.

Friends

8/10

Excellent

30 Apr 2026

Carmen

Beautiful location, pools and rooms. Staff are top tier, very friendly and helpful. Very relaxing resort. Far enough away from PV to be away but close enough to get into town.

Amenities lack a bit, game room is tucked away and costs extra money. The food is average and not the best. Even at the restaurants. Always could find something to eat while at resort but ended up leaving for a nice meal.

Partner

10/10

Exceptional

28 Apr 2026

Mareana Katherine

we had an amazing time at barcelo for a week. it was a great location if you want a bit of quiet, and good for sunsets!! i recommend bringing shampoo and conditioner though, as the shampoo isn’t the best and there is not conditioner in the suites. the room size was huge which we were pleasantly surprised by! lots of pool area, beach access and nice walks along the beach in both directions. i would stay there again!

Partner

8/10

Excellent

27 Apr 2026

Christopher

Been here a lot I knew what to expect. Staff is nice.

Family

8/10

Excellent

26 Apr 2026

Carol

Beautiful place, service and amenities were very good! Beach is small, food is not the best.

Partner

10/10

Exceptional

24 Apr 2026

Wincell Quizana

Overall, we had a great experience and would highly recommend this resort.

The food was good, with the seafood being a standout. The buffet offered a wide variety of options, though the music felt a bit too calm—almost like being in a spa.

The room was clean and well-maintained, and housekeeping did an excellent job keeping it fresh every day.

Amenities were excellent, especially the pool area, which we really enjoyed. Service throughout the resort was great, and a special mention to Moses, the poolside server—he was very attentive and made our experience even better.

Overall, a very enjoyable stay and we would definitely come back.

Partner

6/10

Pleasant

24 Apr 2026

Jame

Our room was in between two rooms that were being renovated. Unfortunately we heard pounding, sawing etc at all times of the day. We also had a strong paint odor coming into our room. We alerted to the front desk but it continued anyway. No naps for us.
There was also hair on the soap dispensers in the shower when we first arrived and it remained there the entire time so the cleanings in between weren’t very thorough. The food was the same variety every day and it lacked flavor.
Aside from that, the grounds were beautiful and all of the staff were very pleasant and helpful. Eve with the issues we had it was still a nice vacation. We stayed for 7 days

Partner

10/10

Exceptional

24 Apr 2026

Rhonda

Staff was very helpful and nice. Everything was very clean, the crew was always cleaning. Highly recommend!

Friends