Name: Hilton Vallarta Riviera All Inclusive Resort
Address: Carr Barra De Navidad Km 4.5 Zona Hotelera, Puerto Vallarta, 48390, MX

Hilton Vallarta Riviera All Inclusive Resort

Puerto Vallarta · Mexico

Carr Barra De Navidad Km 4.5 Zona HoteleraView location

100 reviews shown

8/10

Excellent

22 Jul 2026

Miguel A.

I have an inconvenience at arrival they don't have the room that I paid for they give me an up grade but it was big and the only bad was the bath tab dirty not working properly finally after two nights I get the one I choose on line much better.

4/10

Poor

21 Jul 2026

JAVIER

The room was not ready upon check in time. The phones did not work throughout our stay. The water was out for half day. We go every year but I think this was the last time we stay there, it’s getting to look rundown.

Family_with_children

8/10

Excellent

21 Jul 2026

James

This was our first time at an all-inclusive property, had a good experience overall. We were with our 1.5 year old daughter and she had a great time.

Check-in: 6/10 - room was ready asap, but there were some system glitches, and I wasn't able to make the account you use to make reservations, order room service, etc. Staff were understanding, but weren't really able to do anything until the next day. The room specifications I had confirmed through email also weren't available.

Room: 8/10 - Clean, good AC, great view. Daily cleaning was efficient and pretty thorough.

Activities: 7/10 - Activities were fun, but sometimes not well organized. My wife went to a couple scheduled fitness classes that just never happened, and staff didn't seem to know about them. Kayaking was fun and well organized. The kids corner was a hit with our daughter.

Food: 9/10 - the buffet was always above average, the Sushi restaurant was pretty meh, the Italian was excellent. If we were to go again, we'd probably eat at the Italian place every night. Room service breakfast was also excellent. Always warm, on time, and as ordered. We got this everyday.

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The elevators got pretty busy during peak hours. Take the stairs unless you're way up high. If staying again, I'd request a room on the 2nd/3rd floor. Easy trip by stairs to the ground floor pools/beach, and restaurants/lobby.

There seemed to be lots of day-pass guests using the hotel during the day.

Pools were great, beach was clean and calm.

Family_with_children

10/10

Exceptional

21 Jul 2026

Lakeshia

Everything was awesome.

Self

6/10

Pleasant

21 Jul 2026

Esmeralda

Run down, needs upgrade. I asked for my mini bar to be stocked since I only had 1 water, 1 beer, 1 soda for 4 people how does that make sense??? My room didn’t have a safe, was dirty and not ready by 3pm ( which is check in time)!
I told the young lady in the lobby my concerns and all she did was roll her eyes and walked away, another gentleman that was working that night tried to say we should pick up waters from lobby and take them to our room if we needed more! Very unprofessional

Family_with_children

10/10

Exceptional

18 Jul 2026

Aramayis

We had an amazing time!

Friends

10/10

Exceptional

18 Jul 2026

Jose Roberto

Best beach, modern and comfortable all inclusive resort.

Family_with_children

10/10

Exceptional

18 Jul 2026

Manpaul

Fantastic

Family_with_children

10/10

Exceptional

18 Jul 2026

chetankumar

clean room , friendly staff

Family_with_children

8/10

Excellent

16 Jul 2026

Jose

Beach was great, pool was hot. Staff was ok, room service food was horrible. Room service to clean the room was horrible

Family_with_children

10/10

Exceptional

15 Jul 2026

Stephanie

Amazing staff!! Super nice, super clean, definitely coming back!!

Partner

4/10

Poor

15 Jul 2026

Douglas

We found the property to be dirty. There is a huge bird problem, so bird poop all over cabanas, chairs, and stains from it on pool towels. We upgraded at the property to get a top floor room and access to an exclusive lounge. We had birds dive bombing us when we were out on the balcony. The lounge was nothing special compared to the rest of the areas. The food was absolutely terrible in all restaurants. Would not return.

Partner

10/10

Exceptional

12 Jul 2026

Sergio

Buen lugar, limpio, etx

Family_with_children

10/10

Exceptional

12 Jul 2026

marlon

I had a wonderful stay and am so excited to return in October! A special shout-out to Ana Priscilla in the Enclave Lounge — she truly made my experience exceptional. Thanks so much, Ana!

Self

10/10

Exceptional

11 Jul 2026

Abigail

Awesome

Family_with_children

10/10

Exceptional

08 Jul 2026

Raquel

The place was nice and roomy.

Family

6/10

Pleasant

07 Jul 2026

Natalie

The hotel itself was nice! It had two pools, one being an adult pool which was nice! Easy beach access was the best. However, the food was disappointing and not worth the all inclusive price. For that, I would not recommend this if food is what you’re wanting to have a good experience with. & Unfortunately, we won’t be coming back to stay at this hotel.

Partner

10/10

Exceptional

06 Jul 2026

Verónica

Wonderful beach !!

Friends

8/10

Excellent

06 Jul 2026

MARIA

Love the hotel and the amenities, the only thing is there was not enough railings with stairs to the adult swimming pool making it difficult to get in and out also the stairs inside the pool by the pool bar are curved which is dangerous and hazardous to people who are expecting regular stairs
on the beach club area the sand was uncomfortable and dangerous and should be cleaned regularly because there were sharp stones which could have cut my feet if I hadn't been watching where I was stepping even wearing shoes the stones got inside, so wearing or not wearing shoes it was uncomfortable and dangerous
The staff who checked us in wasn't very helpful in providing information about the floors the restaurants and amenities were in which made us late to our reservation the 1st night with the staff being rude and saying they would cancel the reservation even though it wasn't clear all of the towers didn't connect
The person who restocks the snacks didn't come in daily and so I didn't have creamer and sugar for my coffee every day and they left the door open one day when they restocked the room.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Andres

We went last year and absolutely loved it so much we had to come back this year. This year there was no steakhouse, which was disappointing. The rooms were clean, but you could tell some wear and tear. We still loved it and enjoyed ourselves. Everybody was so nice and accommodating. The hotel’s beach is so clean and clear. The food wasn’t as good as last year, however, shout out to the chef, Marcos, and the new quesadilla lady. All very delicious.

Family_with_children

10/10

Exceptional

03 Jul 2026

Shritanjay

Good staff, clean property. Great food and drinks.

8/10

Excellent

02 Jul 2026

Carma

The property was very clean and had beautiful views. It was a little hard to navigate at first. The food at the restaurants was just okay, nothing worth noting. We enjoyed the Enclave lounge lots of time. The pools were nice as well with beautiful views of the ocean, but the pools closed at 8 every evening.

Partner

8/10

Excellent

30 Jun 2026

Tony

I actually left my timeshare stay in the middle of the trip to come to Hilton

Family_with_children

10/10

Exceptional

27 Jun 2026

Idania

The hotel is absolutely beautiful, the food is delicious with so many options, service is excellent, rooms are clean with all the necessaries, the beach is so beautiful, clear and calm. This is definitely one of the best hotels in the area. Totally recommend

Friends

10/10

Exceptional

25 Jun 2026

Angel

Gilberto at Velas. Excepcional service.

10/10

Exceptional

24 Jun 2026

Sandra

Our stay at Hilton Riviera was great. Rooms and pools are clean and the beach is fenomenal. Daniel (our pool waiter) took great care of us during our stay. The food is good and we felt safe during our stay. Couldn’t ask for more. For sure we’ll book again when we come back to Vallarta.

Family_with_children

8/10

Excellent

24 Jun 2026

Reid Steven

Food had limited options but it was all high quality. Pools were nice, but only 1 out of 4 pools allowed kids. The only outside bar was inside an adult pool which meant kids couldn’t get their own drinks outside. Staff was extremely nice. Ocean was incredible and filled with tropical fish.

Family_with_children

10/10

Exceptional

22 Jun 2026

Marco

Staff where amazing!

Partner

10/10

Exceptional

22 Jun 2026

Neal

It was a great stay. Would revisit.

Partner

10/10

Exceptional

21 Jun 2026

Kelly

Loved this hotel. Beach was amazing. Food was great. I go to Mexico at least twice a year and never stay at the same resort but would definitely come back here!!

Family_with_children

10/10

Exceptional

19 Jun 2026

Andrés

Excellent in every way, particularly the staff.

Self

10/10

Exceptional

17 Jun 2026

Yvette

The food was delicious and the staff very helpful. It didn’t feel like a regular all inclusive hotel. The buffets was excellent and the different restaurants were very nice.

Family

10/10

Exceptional

17 Jun 2026

Natalie

We were a group of 4 and we truly did enjoy our time there. The bartenders Victor, Felipe and Atashi were amazing!!! We hope to be back soon!

Friends

10/10

Exceptional

14 Jun 2026

Eiko

Great hotel we enjoyed staying hilton all inclusive

Partner

10/10

Exceptional

14 Jun 2026

Gabriel Fernando

Friendly staff

Partner

10/10

Exceptional

12 Jun 2026

Jose

I love everything about the resort..!! The people are very friendly and super nice and clean resort..!!

Family_with_children

10/10

Exceptional

12 Jun 2026

Ricardo

👍

10/10

Exceptional

09 Jun 2026

teresa

Loved it we will be back

Partner

8/10

Excellent

09 Jun 2026

Glenn

The staff were amazing with the

10/10

Exceptional

07 Jun 2026

Riccardo

A True Sanctuary in Puerto Vallarta: My Third Visit and Counting
This was my third time staying at the Hilton Vallarta, and it somehow continues to exceed my expectations. When you find a resort that truly allows you to disconnect, you keep coming back, and this property has become that go-to spot for me.
What truly sets this hotel apart is the phenomenal staff. Walking through the doors and having the workers actually remember me from previous trips speaks volumes about their level of service. It instantly makes you feel genuinely welcome and sets the tone for a trip where your daily troubles just disappear.
The location is unbeatable, specifically because of the pristine private beach. As someone who loves observing marine life and staying physically active, the access to the water here is fantastic. The swimming is top-notch, and you can experience excellent snorkeling right off the beach without ever needing to book a boat or excursion. It is the perfect setup: you can get some solid exercise in the ocean, catch plenty of sun on the sand, and then completely unwind.
Finally, the dining is a massive highlight. You can expect consistently excellent, high-quality food across the board, which is exactly what you need to refuel after an active day in the water.
If you are looking for a fantastic place to stay where you can simply relax, eat incredibly well, get some exercise, and let the ocean take your stress away, this is the place. I already look forward to visit number 4!

Partner

10/10

Exceptional

06 Jun 2026

Joanna

Wonderful stay , our favorite hotel !

Family_with_children

6/10

Pleasant

03 Jun 2026

Terrance

A number of places in the resort with leaks from the ceiling and no work being done to fix them.
Almost the only place to get AC is in your room. Prepare to sweat everywhere else. I can’t believe how many common areas with no AC. A lot of cool places to hang out but you sweat like crazy, so not enjoyable.
Requested months before our stay to get rooms next to each other with our kids. They still “could not” do it. We had to be on opposite ends of the building from our children!
The water in our shower took 4 full minutes to get warm! 4 FULL minutes! And even then, it was lukewarm at best. We had someone look at it and he said that is just how it is.
The food was good for the most part.

Family_with_children

10/10

Exceptional

01 Jun 2026

Dean

Omar at the pool service ( drink service ) was awesome ! Great service and hard working. Martin at the Cocomar restaurant had very good service and very friendly!

Partner

10/10

Exceptional

31 May 2026

Samuel Lane

Excellent room. Excellent staff. We are celiac and everyone was very helpful and careful during our stay. We did not get sick in the four nights we stayed. Would definitely go back.

Partner

10/10

Exceptional

28 May 2026

Viorica

Love this hotel, it was our 5th time in Hilton Riviera Vallarta. Beautiful clean beach with shallow warm water, very good service, awesome food and drinks. Always happy to stay there! We enjoyed every moment!

Family_with_children

10/10

Exceptional

24 May 2026

Tod

Nice resort on the beach. 13th floor VIP lounge / restaurant is nice to be a part of. Especially, if traveling without children.

Partner

10/10

Exceptional

22 May 2026

Liliana

We had an amazing time. Everyone was very helpful and so nice and respectful. Not to mention the hotel was clean and tidy.

Family_with_children

10/10

Exceptional

18 May 2026

Andres

We wanted to use the massage services, but the prices were actually much higher than some of the best spas in the U.S., which is why we decided not to use them.

We did use the cabana service, but we did not like that they were all covered with bird droppings and were not cleaned even once during the entire week.

Family_with_children

8/10

Excellent

16 May 2026

Susana

Family_with_children

10/10

Exceptional

12 May 2026

Roberto

Todo muy bien todos amables la comida muy rica!!el personal excelente, las instalaciones muy buenas ,nos la pasamos muy bien , muy recomendable ir ai

Family

6/10

Pleasant

04 May 2026

Moises

Amazing beach, nice common areas, food is average, some maintenance is needed.

Partner

6/10

Pleasant

01 May 2026

Richard

the only thing I wasn't impressed with was the variety of food. The restaurants requiring reservations offering Mexican, Asian, and Italian, were average at best. Did not get the chance to try the steak restaurant.

Family

10/10

Exceptional

30 Apr 2026

Janet

Didn’t use the pool or spa. Room was very clean. Enjoyed the Vela Buffet especially the service of Norma,Juan and Luis

Partner

10/10

Exceptional

28 Apr 2026

Daniel J

This was my 5th time to stay at this resort. The rooms are very comfortable and well maintained.
The staff is extremely friendly and professional.
The Spa is beautiful, and the staff is friendly and professional. The pool is beautiful and the pool staff is very attentive to your needs.

Partner

8/10

Excellent

27 Apr 2026

Sierra Dawn

The resort staff was great, very friendly and helpful. As others have mentioned, there is a musty smell in some of the rooms. We got two rooms and one had a musty smell and the other didn't, once it aired out and we ran the A/C it was a lot better and didn't bother us.
As for the shade over the pools until after 11am. I'm not sure why anyone would complain about that. It's so hot that the shade is a welcome relief when you first get it the pool in the morning, especially if you're already sunburnt like we were after the first day haha.
Now on to the kids activities. I have two kids, ages 4 and 2. They obviously loved the pool, but they also really enjoyed the kids corner. It was probably better for my 4yr old, because he could do more of the activities that they had throughout the day, but my 2yr old really liked it there as well. One thing I think they could do better at is a more inclusive kids menu at the restaurants, it was nice that they catered to adults and made it fancy and special, but I felt my kids were left out a bit when it came to options for them.
That's my only real complaint, otherwise we had a great time and would definitely recommend this resort to other families!

Family_with_children

4/10

Poor

24 Apr 2026

Jason

The pool had too much bird feces. I couldn’t swim in the pool for two days. The

10/10

Exceptional

20 Apr 2026

Maurice

Good hotel good food

10/10

Exceptional

19 Apr 2026

Elizabeth

The staff was amazing, rooms impeccable and the food was excellent! 100 out 10!

Partner

6/10

Pleasant

18 Apr 2026

MICHALLE R

The staff is honestly amazing! The spa was wonderful great Swedish massage for sure had to go twice it was so good. Food was ok. Nothing to be overly excited but plenty to eat and a bit of seasoning would go a long way. The cleanliness of the rooms not as top as you would expect. We had a few issues however I will say the staff did their best to make it right.

Family

8/10

Excellent

18 Apr 2026

kaylee my

Staff were so amazing! Wish there was more buffet options. Gym was clean and great and used it often. Felt very safe leaving the hotel because the hotel makes sure everyone that comes in and out is recorded. Would recommend and I would come again!

Partner

10/10

Exceptional

18 Apr 2026

Michelle

Very nice work

10/10

Exceptional

14 Apr 2026

Isaac

Pool was very nice. Food was very good. Service at restaurants was excellent.

Friends

10/10

Exceptional

14 Apr 2026

Jesus

Yes!
Outstanding!

Family

10/10

Exceptional

11 Apr 2026

Motoko

Staff were very nice and prompt!

Family_with_children

8/10

Excellent

11 Apr 2026

Milenko

This is my second time and I will be back again. I liked everything, maybe food was a bit boring, but overall we liked. Our young kids loved the kids club

Family_with_children

10/10

Exceptional

11 Apr 2026

Kaylie Autumn

Very fun will go again!

10/10

Exceptional

10 Apr 2026

Teriyona

The views were amazing from all angles. The staff was very accommodating and helpful.

Partner

8/10

Excellent

08 Apr 2026

Evan Todd

Very nice resort, great food, great beach. The only problem is, do not expect a booking at an à la carte restaurant. The butlers they assign to you to do the bookings tell you every morning that the restaurant is not available. Most likely it's a tactic to keep restaurant bookings down.

10/10

Exceptional

06 Apr 2026

Jose

Staff was friendly, room service outstanding, had a wonderful stay felt safe at all times.

Family_with_children

10/10

Exceptional

06 Apr 2026

izak

Yes

Partner

10/10

Exceptional

04 Apr 2026

Pricila

Loved the pool. Food is excellent

Friends

8/10

Excellent

03 Apr 2026

Lisa

The food was fantastic. I wish there was more of a night life. Rooms were nice and they all had beautiful views. The staff was wonderful.

10/10

Exceptional

03 Apr 2026

Brock

Had a great time there! Food was awesome, staff were very friendly and available and excellent at their roles! Room was great with a wonderful view and everything was very accessible.

Partner

10/10

Exceptional

03 Apr 2026

Negin

Staff is very friendly, property well kept, beach is fantastic

10/10

Exceptional

30 Mar 2026

Hyo Soon

Good sevice and facilities, staff

10/10

Exceptional

30 Mar 2026

Kathleen

Pool and activity staff were amazing. Bar and wait staff were very good, friendly and efficient. Elevators were crowded and over the weekend it seemed way over capacity. Long lines for elevators, no sun beds, pool heaving, and elevators wet and dirty. People were not meant to smoke on the property but did, no one stopped them. We had some missing property there and still waiting to see if it shows up, I went home without even a sweater, no where to be found? Berenece arranged a great birthday experience for my daughter but at check out they tried to double charge us, so I refused to pay the “restaurant fee”. Overall it was a great stay but not having your stuff safe and it being so busy on the weekend was a put off.

Family_with_children

8/10

Excellent

29 Mar 2026

Hidesh

The staff is excellent, and the property and rooms were very clean. The beach is great too. It was a comfortable and enjoyable stay.

10/10

Exceptional

28 Mar 2026

Manpreet Kour

Beautiful hotel with every room having an ocean view the staff are some of the kindest and best service. Food at all the restaurants was very good. Will definitely be coming back. Highly recommend for both couples and families!!

Family_with_children

10/10

Exceptional

28 Mar 2026

Yuliia

Everything was perfect. We just loved it.

10/10

Exceptional

28 Mar 2026

Serena

Extremely friendly and professional staff, clean rooms, well maintained interior and exterior, nice food. Our room on the 3rd floor was smelling humidity- other than all great.

10/10

Exceptional

27 Mar 2026

Lara

We absolutely loved this resort. The staff were amazing and there was always tons of activities for the kids.

Family_with_children

8/10

Excellent

26 Mar 2026

Hayat

We stayed at Hilton Vallarta Riviera All-Inclusive Resort for one week, and overall, it was a very enjoyable experience.

This resort offers a different concept compared to many others we’ve visited. It’s noticeably quieter and more relaxing, which we truly appreciated. The food quality is more refined, and the overall atmosphere feels elevated and peaceful. The beach was very clean, and the rooms were modern, spacious, and well-maintained—definitely a higher-end feel.

The staff were friendly and welcoming throughout our stay, and one of the highlights was the snorkeling experience, which was absolutely amazing.

My only concern was related to food handling at the BBQ area. I observed some staff preparing food (burgers, hotdogs, etc.) without gloves, and at times touching food after eating themselves. This raises concerns about proper hygiene and potential cross-contamination. I believe this is an area that needs improvement to meet the same high standards as the rest of the resort.

Aside from that, everything else was great. With some attention to food safety practices, this resort would easily be a top-tier experience.

Family

10/10

Exceptional

26 Mar 2026

Daniel Alonso

Hotel and staff were awesome , drinks and food one of the best I ever had . The only down side was to reserve in the restaurants , it was always book for days , other than that everything was excellent .

Family_with_children

10/10

Exceptional

24 Mar 2026

kara

Clean room staff is amazing

Family_with_children

2/10

Poor

23 Mar 2026

Kimberly

We arrived on Thursday and were not allowed to check in our get a room for hours. They had no safe place to keep our luggage and so were piling people’s luggage in the lobby. There must have been 100 bags and anyone could rummage through them. Even though they gave us wrist bands to start our trip. But we had our passports and wallets and important stuff on us and couldn’t leave it so were bound to sitting in chairs until our rooms were finally ready. We found the front desk staff to not be friendly or helpful. We had on good day enjoying the pool and beach on Friday but by Friday at 6 PM I started throwing up. I vomited for sixteen straight hours and could barely sit up. My finance told the front desk twice and requested a medic and was told “it’s very expensive.” He looked it up on the website and it said it was 1800 dollars to see the resort medic. We could not believe it. I spent all day Saturday in bed (and it was my birthday which we had come to celebrate). By Sunday I was desperate an considered going to a local hospital. Finally the front desk took us seriously and allowed us to see the resort medic for free. We requested to fill out an incident report to have documentation of the illness and they put it off for hours before we finally had to go back and demand it. We could not believe the treatment from a place that got us ill and ruined our trip. They did not care at all. Stay far away! I’ve been to four other resorts in PV and never had an issue.

10/10

Exceptional

22 Mar 2026

Norma Alicia

First time traveling to PVR staying at the Hilton absolutely wonderful had a great time and staff was amazing.

Family

10/10

Exceptional

21 Mar 2026

Tushar

Yes, this was a perfect vacation for us.
Swim up bar is beautiful, service is quick and staf is super helpful.
I'll be coming back soon again.. great job Hilton staff members

Family_with_children

10/10

Exceptional

21 Mar 2026

Jennifer Christine

Perfect mother daughter vacation!

Family

10/10

Exceptional

19 Mar 2026

ajith

Clean room staff is good swim up bar and drinks etc. lacks coffee bar and snack bar service out side of buffet. Not everyone wants to get drunk.

Had more of. Hotel feel than a resort feel at times.. but still nicely done. Could improve customer service and welcome and orientation of new customers on check in

6/10

Pleasant

17 Mar 2026

Colin

Room damp with musty smell
Pool in shade until 11:30 am
Swim up bar always in shade
Poor night life
Entertainment over by 10:00 pm

Partner

10/10

Exceptional

14 Mar 2026

FIDENCIO

We had such a great time. The property is spread across the beach so that every room has ocean and pool view. Asian restaurant, Italian restaurant, Sushi restaurant, Steak House, Mexican restaurant, the Breakfast, Lunch, Dinner buffet (Velas) they were all delicious. There’s an adult pool with swim up bar. Kids pool, kids play center too. Jacuzzi’s and there’s a ceviche restaurant near the pools on the far end that has fresh delicious seafood. The hotel has different entertainment each night in the Lobby and or outside by the pools. If you choose to stay in luxury, I suggest the Enclave rooms which entitles you to a private Enclave lounge for food and drinks on the 13th floor with amazing views. The rooftop is adults only with music, bar, and 2 jacuzzis. North tower 11th floor has the Martini bar which is cozy with its own bar, pools tables, and games. The south tower has a family room that entertains kids and has popcorn & refreshments. The beach area is great because there are piles of large rocks surrounding most of it to help break any large waves. We’ve seen manta rays swim near by as well. The spa was amazing with the sauna, steam room and deep tissue massage. Very relaxing. Overall this has been the best All Inclusive hotel in Puerto Vallarta.

Family_with_children

10/10

Exceptional

12 Mar 2026

Yessenia

Beautiful ocean view

Family_with_children

10/10

Exceptional

11 Mar 2026

Joyce

Ocean view was unparalleled! Felt like we were in a commercial! The rooms were extremely clean for our entire stay-as was everything else at the hotel. The best part was the staff!! They were so friendly, happy, and accomodating we couldnt have asked for more-and we noticed that even when backs were turned, they remained pleasant, helpful of each other, etc. They truly WERE the face they presented to the guests! They are what made the beauty and amenities of the hotel really stand put for us!

Partner

10/10

Exceptional

07 Mar 2026

jorge

Just great over all

Partner

8/10

Excellent

05 Mar 2026

Lisa

The view of the ocean is beautiful.

6/10

Pleasant

22 Feb 2026

Kaveh

We stayed in a room on Level 4; unfortunately, it was very noisy since it is on the same level as the lobby. I would not recommend booking a room on this floor.
Some of the food at the buffet was cold, and not all of the restaurants were open during our stay.
We also paid extra for access to the Enclave Lounge; however, the hotel did not have sufficient staff there to adequately serve guests.

Friends

10/10

Exceptional

21 Feb 2026

Jacuelin

Everyone was wonderful! Food was great and rooms were clean! Building overall could use some upgrading but other than that customer service was great!

Family_with_children

10/10

Exceptional

21 Feb 2026

Joelle

This is a beautiful resort with great food and friendly staff.

Family

6/10

Pleasant

21 Feb 2026

Kaveh

Friends

6/10

Pleasant

20 Feb 2026

Petra

The resort overall was okay at best! The buffets were mediocre, at we couldn’t get a reservation at any of the other restaurants at a decent time and required 24hr. Prior reservation.
On three occasions our room wasn’t cleaned properly, dirty cups and towels left behind and no clean towels provided.
Most chairs around the pool are in the shade until after noon and some don’t get sun at all and have umbrellas, while other chairs in the sun have no umbrellas. Staff unwilling to move umbrellas from shady areas to the sunny areas! The hardest working poolside server was Eduardo. He was amazing! Others were okay and of course were friendlier once they discovered you tip well.
Norma in the buffet restaurant was also amazing! The staff over all were all friendly.
We ended up leaving the resort and having dinner in town where the food was amazing.
We have been coming to Puerto Vallarta for many years and would feel comfortable with not recommending this resort to others.

Family