Hilton Vallarta Riviera All Inclusive Resort

Mexico , Puerto Vallarta
PUERTO VALLARTA, Carr Barra De Navidad Km 4.5 Zona Hotelera
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100 reviews shown

4/10

Poor

24 Apr 2026

Jason

The pool had too much bird feces. I couldn’t swim in the pool for two days. The

10/10

Exceptional

20 Apr 2026

Maurice

Good hotel good food

10/10

Exceptional

19 Apr 2026

Elizabeth

The staff was amazing, rooms impeccable and the food was excellent! 100 out 10!

Partner

6/10

Pleasant

18 Apr 2026

MICHALLE R

The staff is honestly amazing! The spa was wonderful great Swedish massage for sure had to go twice it was so good. Food was ok. Nothing to be overly excited but plenty to eat and a bit of seasoning would go a long way. The cleanliness of the rooms not as top as you would expect. We had a few issues however I will say the staff did their best to make it right.

Family

8/10

Excellent

18 Apr 2026

kaylee my

Staff were so amazing! Wish there was more buffet options. Gym was clean and great and used it often. Felt very safe leaving the hotel because the hotel makes sure everyone that comes in and out is recorded. Would recommend and I would come again!

Partner

10/10

Exceptional

18 Apr 2026

Michelle

Very nice work

10/10

Exceptional

14 Apr 2026

Isaac

Pool was very nice. Food was very good. Service at restaurants was excellent.

Friends

10/10

Exceptional

14 Apr 2026

Jesus

Yes!
Outstanding!

Family

10/10

Exceptional

11 Apr 2026

Motoko

Staff were very nice and prompt!

Family_with_children

8/10

Excellent

11 Apr 2026

Milenko

This is my second time and I will be back again. I liked everything, maybe food was a bit boring, but overall we liked. Our young kids loved the kids club

Family_with_children

10/10

Exceptional

11 Apr 2026

Kaylie Autumn

Very fun will go again!

10/10

Exceptional

10 Apr 2026

Teriyona

The views were amazing from all angles. The staff was very accommodating and helpful.

Partner

8/10

Excellent

08 Apr 2026

Evan Todd

Very nice resort, great food, great beach. The only problem is, do not expect a booking at an à la carte restaurant. The butlers they assign to you to do the bookings tell you every morning that the restaurant is not available. Most likely it's a tactic to keep restaurant bookings down.

10/10

Exceptional

06 Apr 2026

Jose

Staff was friendly, room service outstanding, had a wonderful stay felt safe at all times.

Family_with_children

10/10

Exceptional

06 Apr 2026

izak

Yes

Partner

10/10

Exceptional

04 Apr 2026

Pricila

Loved the pool. Food is excellent

Friends

8/10

Excellent

03 Apr 2026

Lisa

The food was fantastic. I wish there was more of a night life. Rooms were nice and they all had beautiful views. The staff was wonderful.

10/10

Exceptional

03 Apr 2026

Brock

Had a great time there! Food was awesome, staff were very friendly and available and excellent at their roles! Room was great with a wonderful view and everything was very accessible.

Partner

10/10

Exceptional

03 Apr 2026

Negin

Staff is very friendly, property well kept, beach is fantastic

10/10

Exceptional

30 Mar 2026

Hyo Soon

Good sevice and facilities, staff

10/10

Exceptional

30 Mar 2026

Kathleen

Pool and activity staff were amazing. Bar and wait staff were very good, friendly and efficient. Elevators were crowded and over the weekend it seemed way over capacity. Long lines for elevators, no sun beds, pool heaving, and elevators wet and dirty. People were not meant to smoke on the property but did, no one stopped them. We had some missing property there and still waiting to see if it shows up, I went home without even a sweater, no where to be found? Berenece arranged a great birthday experience for my daughter but at check out they tried to double charge us, so I refused to pay the “restaurant fee”. Overall it was a great stay but not having your stuff safe and it being so busy on the weekend was a put off.

Family_with_children

8/10

Excellent

29 Mar 2026

Hidesh

The staff is excellent, and the property and rooms were very clean. The beach is great too. It was a comfortable and enjoyable stay.

10/10

Exceptional

28 Mar 2026

Manpreet Kour

Beautiful hotel with every room having an ocean view the staff are some of the kindest and best service. Food at all the restaurants was very good. Will definitely be coming back. Highly recommend for both couples and families!!

Family_with_children

10/10

Exceptional

28 Mar 2026

Yuliia

Everything was perfect. We just loved it.

10/10

Exceptional

28 Mar 2026

Serena

Extremely friendly and professional staff, clean rooms, well maintained interior and exterior, nice food. Our room on the 3rd floor was smelling humidity- other than all great.

10/10

Exceptional

27 Mar 2026

Lara

We absolutely loved this resort. The staff were amazing and there was always tons of activities for the kids.

Family_with_children

8/10

Excellent

26 Mar 2026

Hayat

We stayed at Hilton Vallarta Riviera All-Inclusive Resort for one week, and overall, it was a very enjoyable experience.

This resort offers a different concept compared to many others we’ve visited. It’s noticeably quieter and more relaxing, which we truly appreciated. The food quality is more refined, and the overall atmosphere feels elevated and peaceful. The beach was very clean, and the rooms were modern, spacious, and well-maintained—definitely a higher-end feel.

The staff were friendly and welcoming throughout our stay, and one of the highlights was the snorkeling experience, which was absolutely amazing.

My only concern was related to food handling at the BBQ area. I observed some staff preparing food (burgers, hotdogs, etc.) without gloves, and at times touching food after eating themselves. This raises concerns about proper hygiene and potential cross-contamination. I believe this is an area that needs improvement to meet the same high standards as the rest of the resort.

Aside from that, everything else was great. With some attention to food safety practices, this resort would easily be a top-tier experience.

Family

10/10

Exceptional

26 Mar 2026

Daniel Alonso

Hotel and staff were awesome , drinks and food one of the best I ever had . The only down side was to reserve in the restaurants , it was always book for days , other than that everything was excellent .

Family_with_children

10/10

Exceptional

24 Mar 2026

kara

Clean room staff is amazing

Family_with_children

2/10

Poor

23 Mar 2026

Kimberly

We arrived on Thursday and were not allowed to check in our get a room for hours. They had no safe place to keep our luggage and so were piling people’s luggage in the lobby. There must have been 100 bags and anyone could rummage through them. Even though they gave us wrist bands to start our trip. But we had our passports and wallets and important stuff on us and couldn’t leave it so were bound to sitting in chairs until our rooms were finally ready. We found the front desk staff to not be friendly or helpful. We had on good day enjoying the pool and beach on Friday but by Friday at 6 PM I started throwing up. I vomited for sixteen straight hours and could barely sit up. My finance told the front desk twice and requested a medic and was told “it’s very expensive.” He looked it up on the website and it said it was 1800 dollars to see the resort medic. We could not believe it. I spent all day Saturday in bed (and it was my birthday which we had come to celebrate). By Sunday I was desperate an considered going to a local hospital. Finally the front desk took us seriously and allowed us to see the resort medic for free. We requested to fill out an incident report to have documentation of the illness and they put it off for hours before we finally had to go back and demand it. We could not believe the treatment from a place that got us ill and ruined our trip. They did not care at all. Stay far away! I’ve been to four other resorts in PV and never had an issue.

10/10

Exceptional

22 Mar 2026

Norma Alicia

First time traveling to PVR staying at the Hilton absolutely wonderful had a great time and staff was amazing.

Family

10/10

Exceptional

21 Mar 2026

Tushar

Yes, this was a perfect vacation for us.
Swim up bar is beautiful, service is quick and staf is super helpful.
I'll be coming back soon again.. great job Hilton staff members

Family_with_children

10/10

Exceptional

21 Mar 2026

Jennifer Christine

Perfect mother daughter vacation!

Family

10/10

Exceptional

19 Mar 2026

ajith

Clean room staff is good swim up bar and drinks etc. lacks coffee bar and snack bar service out side of buffet. Not everyone wants to get drunk.

Had more of. Hotel feel than a resort feel at times.. but still nicely done. Could improve customer service and welcome and orientation of new customers on check in

6/10

Pleasant

17 Mar 2026

Colin

Room damp with musty smell
Pool in shade until 11:30 am
Swim up bar always in shade
Poor night life
Entertainment over by 10:00 pm

Partner

10/10

Exceptional

14 Mar 2026

FIDENCIO

We had such a great time. The property is spread across the beach so that every room has ocean and pool view. Asian restaurant, Italian restaurant, Sushi restaurant, Steak House, Mexican restaurant, the Breakfast, Lunch, Dinner buffet (Velas) they were all delicious. There’s an adult pool with swim up bar. Kids pool, kids play center too. Jacuzzi’s and there’s a ceviche restaurant near the pools on the far end that has fresh delicious seafood. The hotel has different entertainment each night in the Lobby and or outside by the pools. If you choose to stay in luxury, I suggest the Enclave rooms which entitles you to a private Enclave lounge for food and drinks on the 13th floor with amazing views. The rooftop is adults only with music, bar, and 2 jacuzzis. North tower 11th floor has the Martini bar which is cozy with its own bar, pools tables, and games. The south tower has a family room that entertains kids and has popcorn & refreshments. The beach area is great because there are piles of large rocks surrounding most of it to help break any large waves. We’ve seen manta rays swim near by as well. The spa was amazing with the sauna, steam room and deep tissue massage. Very relaxing. Overall this has been the best All Inclusive hotel in Puerto Vallarta.

Family_with_children

10/10

Exceptional

12 Mar 2026

Yessenia

Beautiful ocean view

Family_with_children

10/10

Exceptional

11 Mar 2026

Joyce

Ocean view was unparalleled! Felt like we were in a commercial! The rooms were extremely clean for our entire stay-as was everything else at the hotel. The best part was the staff!! They were so friendly, happy, and accomodating we couldnt have asked for more-and we noticed that even when backs were turned, they remained pleasant, helpful of each other, etc. They truly WERE the face they presented to the guests! They are what made the beauty and amenities of the hotel really stand put for us!

Partner

10/10

Exceptional

07 Mar 2026

jorge

Just great over all

Partner

8/10

Excellent

05 Mar 2026

Lisa

The view of the ocean is beautiful.

6/10

Pleasant

22 Feb 2026

Kaveh

We stayed in a room on Level 4; unfortunately, it was very noisy since it is on the same level as the lobby. I would not recommend booking a room on this floor.
Some of the food at the buffet was cold, and not all of the restaurants were open during our stay.
We also paid extra for access to the Enclave Lounge; however, the hotel did not have sufficient staff there to adequately serve guests.

Friends

10/10

Exceptional

21 Feb 2026

Jacuelin

Everyone was wonderful! Food was great and rooms were clean! Building overall could use some upgrading but other than that customer service was great!

Family_with_children

10/10

Exceptional

21 Feb 2026

Joelle

This is a beautiful resort with great food and friendly staff.

Family

6/10

Pleasant

21 Feb 2026

Kaveh

Friends

6/10

Pleasant

20 Feb 2026

Petra

The resort overall was okay at best! The buffets were mediocre, at we couldn’t get a reservation at any of the other restaurants at a decent time and required 24hr. Prior reservation.
On three occasions our room wasn’t cleaned properly, dirty cups and towels left behind and no clean towels provided.
Most chairs around the pool are in the shade until after noon and some don’t get sun at all and have umbrellas, while other chairs in the sun have no umbrellas. Staff unwilling to move umbrellas from shady areas to the sunny areas! The hardest working poolside server was Eduardo. He was amazing! Others were okay and of course were friendlier once they discovered you tip well.
Norma in the buffet restaurant was also amazing! The staff over all were all friendly.
We ended up leaving the resort and having dinner in town where the food was amazing.
We have been coming to Puerto Vallarta for many years and would feel comfortable with not recommending this resort to others.

Family

8/10

Excellent

20 Feb 2026

Fazel

Great location, all rooms ocean view, good beach, friendly staff. The hotel overall is ok and not as luxury as pictures might suggest. The rooms are clean, tile floor, the decor and closet/drawer/tables are outdated, but clean and practical nonetheless. The bathrooms have glass door for toilet which is not good for privacy at all, and no sound proofing like a closed door, so it will get awkward depending. (I have seen that trend in another hilton as well in Montreal, and I have no idea why these hotels are going away from proper doors for hotel bathrooms to this 'open concept' ish bathroom model.

Quality of food and buffet are above average, but not excellent. Variety of choices and friendly staff make up for any shortcoming. Overall a pleasant food experience, but adjust your expectations accordingly.

Taxi to hotel should cost around $40-$50 from airport for a group of 6 people, and travel to downtown and back should be about $25 each way for a group of 6 people (larger van).

The beach is fantastic, has separated area with the rocks that keep the water calm in front of the hotel, so kids and adults can play in ocean water without worry of being dragged into the ocean by the currents etc.

I will definitely go back to the hotel but will adjust my expectations accordingly.

Family_with_children

4/10

Poor

19 Feb 2026

Christine

The property is run down and crappy. Food was horrible except for the restaurants that were decent. There were cockroaches in my room. Service was below par. I wont be going back.

Family_with_children

8/10

Excellent

19 Feb 2026

Bailey

Stay was nice!

Pros included:
Good drinks
Beautiful beach front in the afternoon
Cute bars
Close to nice restaurants but away from the hustle and bustle

Cons:
Food was mediocre , lots of things came out lukewarm
Sun arrives to the whole resort by about 1-2pm, only partial sections of the pool deck and beach get it before

6/10

Pleasant

19 Feb 2026

Bashir

The staff were very courteous but the house keeping staff were terrible!

Friends_and_family Family

4/10

Poor

19 Feb 2026

Zainab

The rooms were okay but the food was not up to par.. my cousin had a cockroach in her room.. my stomach has been off since arriving. The bathroom doesn’t have a fan so anything you hang stays damp.. I feel like for the amount spent it was not worth it

Family_with_children

10/10

Exceptional

19 Feb 2026

Norma

The staff were great and the resort was beautiful.

10/10

Exceptional

17 Feb 2026

Anton

8/10

Excellent

17 Feb 2026

Jennifer

Everyone was very nice and accommodating! We had a great time! My only complaint, is that the floor in our room wasnt cleaned enough. I am super weird about floors being super clean

Family

10/10

Exceptional

17 Feb 2026

Ron

Clean & updated rooms, friendly staff.

Friends

10/10

Exceptional

17 Feb 2026

Lovina

We really enjoyed our stay here. The hotel isn't perfect (confusing elevators, couldn't break a larger bill at the front desk! Eventually did it with valet staff...) BUT, everything else was great and we enjoyed:
- the food - ESPECIALLY the outdoor lunch buffet
- the pools
- the staff (wonderful)
- the beach
- the staff (they are terrific)
- the room
- the staff!

Lots of activities...lots of families. High energy and just a good, fun time. The cabana rentals are worth it.

Leisure Friends

6/10

Pleasant

16 Feb 2026

Alexander Soter

We stayed in a luxury corner suite (it was expensive because it was an upscale suite). The sky bar was very, very close to our room so it was VERY noisy at night. Both of us never left the hotel for 4 days. We got very sick... both of us... montezuma's revenge... throwing up, etc... we believe the cause was something we ate at the hotel. On a good note, the hotel hosted a free Mexican night at the conference center across the street. The event was fantastic... live music, etc.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Nanette

Highest quality service! Excellent buffet food. Top shelf liquor.

Leisure Friends

10/10

Exceptional

13 Feb 2026

Joseph

Rooms were clean, and the staff was friendly!

Leisure Friends

10/10

Exceptional

13 Feb 2026

Bonan

good

Leisure Family_with_children

10/10

Exceptional

11 Feb 2026

Bree Janene

Staff was so amazing made you feel like a queen!!! Was the best!!! Thank you for a great vacation!!

Leisure Family

10/10

Exceptional

11 Feb 2026

Victoria

Staff was awesome. Rooms clean would stay there again. Very nice resort

Leisure Friends

6/10

Pleasant

10 Feb 2026

Neil

Room was good, staff were good, food was poor. Everything was Mexicanized with cheap veg oil and deserts looked good but tasted terrible. Even the ice cream was a poor grade. Any possible good food was an up charge. We didn’t try it based on the other food and just went into town for dinner.

Leisure Family

10/10

Exceptional

09 Feb 2026

Erica

Amenities for kids and adults, ocean views, wonderful staff, everything !

10/10

Exceptional

09 Feb 2026

Michael

Food was very good. All venues. Rooms clean. Staff very polite.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Tonya

Paradise

Self

8/10

Excellent

08 Feb 2026

David

Service is incredible!
Food is decent
Beaches are a bit rocky in spots but overall absolutely a good spot to be!

Leisure Partner

8/10

Excellent

04 Feb 2026

Randy

Pools and beach were awesome

Leisure

6/10

Pleasant

03 Feb 2026

Maricella

Although I did like the room the food was not great, also this spot is not all inclusive be aware of the menu when ordering.

10/10

Exceptional

03 Feb 2026

Jessica

Room was clean. Staff was friendly. Food was good.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Vivian

El personal es muy amable, todo estuvo de gran calidad

Leisure Family

2/10

Poor

02 Feb 2026

Omaya

Humidity smell is in the room.
Service is very terrible
Staff takes long to clean the room or take the stuff out off the room. Food or plates stays for two days out infront of the door till I called and asked to come clean.

Leisure Friends

8/10

Excellent

01 Feb 2026

Alexandra

Loved our stay. Hotel grounds were beautiful. Pools were big enough. Ocean swimming was great. Restaurants were generally decent. Made resos through the site and it was easy. Sushi was a surprising standout. Entertainment was meh, but that’s not what we were looking for. Views from the rooms were gorgeous - everyone got an ocean view. Saw humpback whales jumping. Service was always good. Even if a little slow by the beach or pool. Close to town so we went in a couple times - Tuna Azul was delish. The only big cons were the extra charges for certain menu items and there was no coffee shop - just a dumb Starbucks with Starbucks prices. Having a $$$ coffee bar where even snacks are $$$ is sacrilege in an all inclusive. You could get a coffee to go at the buffet but it wasn’t exactly convenient. Hotel is in good shape but showing wear. Having to wear a wristband sucked. But honestly the Starbucks is the worst part. Don’t f&@ck with my coffee.

Leisure Family_with_children

10/10

Exceptional

30 Jan 2026

Ashley Lynne

Beautiful resort, great staff. We had a wonderful time !

Leisure Partner

10/10

Exceptional

29 Jan 2026

Alejandro J

Beach front area great

Leisure Family

10/10

Exceptional

29 Jan 2026

Alejandro J

The front beach

10/10

Exceptional

28 Jan 2026

Megan

The property was beautiful, the food was good, the staff were helpful and friendly. We had a great time and would recommend. Already thinking about coming back.

Leisure Partner

8/10

Excellent

28 Jan 2026

Andre RA

Nice resort. Room was good. View was very nice from the room. Generally very well maintained and clean. Overall vibe was more chill and not rowdy. Private beach which was great.

Food was okay but not the best.

Leisure Self

10/10

Exceptional

27 Jan 2026

Denise Lea

Great restaurants! Clean pool! Amazing ocean views! Kids can swim in ocean!

Leisure Family_with_children

8/10

Excellent

27 Jan 2026

Kathleen

Clean nice rooms. Beautiful pool. Small beach. Food just so-so

10/10

Exceptional

25 Jan 2026

Lauren

Yes great place excellent

Leisure Self

10/10

Exceptional

22 Jan 2026

Johann

Rooms were amazing with such a beautiful view…. The staff was amazing and the food was delicious!!! Definitely well worth it!!! And will come back!!

10/10

Exceptional

22 Jan 2026

Corina De La

Views to Ocean were so beautiful!!

Leisure Family

6/10

Pleasant

21 Jan 2026

Christina Marie

We had a good time but felt the experience was less than expected for a Hilton branded property. Our previous experience with an all-inclusive Hyatt-Breathless Soul was superior and a bit less expensive. Our accommodations were average and we were located right across from a staff service area and each day we went to bed and woke up to the staff blasting music and/or speaking so loud it was difficult to sleep. The food was just okay—no variety each day in the Vela—same menu aside from the nightly buffets. The individual restaurants were nice but nothing exceptional. While the majority of the staff were friendly, some of them treated us like we were interrupting them.

The one bright spot—the pool and spa experience. My massage was so good (I asked for deep tissue and medium to firm pressure) and my body was sore the next day. I literally got what I asked for and my body needed it!! Gabriela was AMAZING and an absolute professional. I really like Hilton properties but will not return to this one again.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Chad

No the hot tub was not hot enough. The pool was wonderful though.

Leisure Family

8/10

Excellent

19 Jan 2026

Linda

Family vacation 13 of us. We enjoyed everything very much. Great pools and beach, nice rooms and great service. The only issues we had were restaurants, getting in even if we did not all sit together. But the hotel was full.

Friends_and_family Family

6/10

Pleasant

18 Jan 2026

clarissa D

This is a 3 star at max resort on it’s BEST. The service throughout my whole trip was horrible. Long check in lines. Barely any attention or service at the restaurants. The rooms are average at best and poorly clean. There were stains on my best sheets I had to be asked to be changed and dust everywhere. The food is Rui level and most not edible. I barely survived for three days and no meal is worth highlighting. The best thing at this resort are the views. But not worth the associated price time. Save your time and money and stay elsewhere

Leisure Friends

10/10

Exceptional

14 Jan 2026

Ebby

Room wasn't spotless . Staff were nice and friendly. Great foods though service was kind of slow. Beautiful place to stay and relax with the family.

Leisure Family

8/10

Excellent

13 Jan 2026

Brian

Clean room and amenities

Leisure Partner

10/10

Exceptional

13 Jan 2026

Monte

Wow what a gem to stay at! Last minute Black Friday decision to get way for New Years and we made the right choice! Restaurants were great America, hostess, made sure we could always get a table. Norma was a most exquisite waitress. And Jose at poolside bar never let your drinks run dry or your appetite linger without asking if you were ready for more. To round it off, Saul was alway around as any tireless piece working like magic from the background and threw one heck of a NYE Party. Thank you all for your service with a smile and making this a very memorable stay.

10/10

Exceptional

12 Jan 2026

Liza

Friendly staff service with a smile

Leisure Family

10/10

Exceptional

12 Jan 2026

Rebecca

Overall the stay was wonderful.
Pros…
- Great beach with swimmable area.
- We stayed in an Enclave Suite. The room was spacious, clean, and well maintained. We were even under the Martini Lounge and other than a few scraping noises didn’t hear a thing. Even on karaoke night.
- Food was good. Only place I didn’t like was the Sushi place. Lot of the rolls had cream cheese in them and I am not a big fan.
- Staff was good. They work hard.
Cons…
- Adult pool was awkward. The chairs facing the oceans are hard to get to. There is a small pool with a fountain besides the main pool and it serves no purpose.
- Lot of kids. If you have kids it’s great but trying to have a romantic dinner with kids screaming in the background wasn’t for me.
- The beach is so great and not private so it can get a little crowded on the weekends.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Sarah Amber

Friendly staff, clean rooms, great beach, attentive staff. Beach is west facing so it took til about 1130 AM to get sun.

Leisure Family

4/10

Poor

08 Jan 2026

Joan

Room 132 had a horrible smell in it. They changed the air filter which help a bit but it still smelled bad.
The management staff was not helpful at all. They either replied no or said ok to problems and did nothing. We were told previsit requests were not received and we had return confirmations from them. Yet they denied it.
The food was fair. Reservations are not possible unless you have higher Hilton status.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

jesse

Great hotel

6/10

Pleasant

08 Jan 2026

Ashley

I booked this reservation about six months ago. When I made the reservation, I had asked for a cots in my room and they confirmed it. Even a few days before I checked in they sent me a note to welcome me and also confirmed my reservation and details at that time. When I got to the hotel, they told me they did not have any cots and that there would be a waitlist for it.

The first meal I had, I found a piece of plastic in my food. It looked like a wrapper. Also booking a reservation for a restaurant is nearly impossible! Their system is so silly.

The resort was clean and the staff were friendly. I did not have the best experience and I have been to many resorts in Mexico. This is why I would not return to.

10/10

Exceptional

06 Jan 2026

Tatevik

We love this hotel, even we wait so long until our room ready The beach was great, and the food was delicious. We had a beautiful with an ocean view. We will definitely return.

Leisure Partner

8/10

Excellent

06 Jan 2026

Teddy

The location was beautiful!! It took a a minute to get use to how to access some of the amenities but by day two we figured it out. Staff was great. Room service took longer than expected.

Leisure Family

8/10

Excellent

05 Jan 2026

Gary

Check in excellent, staff excellent, room excellent, service. Excellent, gym excellent. food. Specialty restaurants Mediocre. Enclave lounge, food and stuff very good.

Leisure Partner

2/10

Poor

05 Jan 2026

gurmeet

Room was horrible condition. Old and scratched furnitures. Had the name of Hilton but not the quality whatsoever. Staff was rude and slow. Catered to more of their own people and color of choice. Very disappointed and dissatisfied with everything. Food was always cold and never severed in a timely fashion. Every dinner we went to took over two hours because staff was short and overwhelmed. Appetizers like soup and salad would take over 30 minutes to be brought. Would never recommend this to resort to anyone. I am also very disappointed in Expedia’s rating of this resort and giving it a four star. Headquarters of Expedia need to send more qualified individuals to evaluate the properties and give it the correct ratings that they deserve. I have been a valuable customer of Expedia for over two decades and was not expecting this type of property for a four star rating nor recommendation.

Leisure Family

10/10

Exceptional

04 Jan 2026

James

The staff had sufficient numbers and always seemed happy to help us and see that we enjoyed joyed our stay! God bless them and México!

Leisure Family