Costa Sur All Inclusive Resort

Mexico , Puerto Vallarta
PUERTO VALLARTA, Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 Z
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Melvin

Great Staff and Stay!

8/10

Excellent

02 Mar 2026

Jessica

Clean room. Staff were very nice. Great views. Saw some whales from out balcony.

4/10

Poor

01 Mar 2026

Wallace Randall

The whole complex is tired and upkeep is not a priority. It is not a wheel chair accessible property as it is advertised. Uninterrupted Wifi and TV is none existent. Have stayed at better properties for a third of the price less. None regulated kitchen furnishings and had to ask for too many items to be corrected (some never corrected). If we had not previously booked and if it was not a high season we would have moved to another property. This is definitely not a place to stay for more than a couple of days.

Partner

6/10

Pleasant

26 Feb 2026

ruby

The view was gorgeous, and the room size was great. Only one of the 3 sets of patio doors had working locks. The two “safes” in the room didn’t lock either. We ate once at the hotel and it was bad. I’ve been to Mexico 6+times and Every meal I’ve ever had in Mexico has been wonderful (from taco stand up to fine dining) so I was really surprised by this one experience. The tortilla soup was horrible. The ceviche was flavourless, the Guac was bad. It actually confused me. We debated and we wondered if maybe the kitchen was catering to “American senior citizen taste preferences” because there were a large number of them staying there. That would make sense. But it was truly disappointing and pricey too

Friends_and_family Family

10/10

Exceptional

26 Feb 2026

Michelle

Our housekeeper, Yanet, was great. We loved our room, the food at the restaurant was really good, the views were impeccable. Our only problem was that guests reserved all the pool lounge chairs early in the morning. In the 11 days we stayed, we never could get a space by the pool until the evening.

Partner

4/10

Poor

24 Feb 2026

kenneth

Room stinks from sewer gas

8/10

Excellent

21 Feb 2026

Richard

The hotel staff were great and the rooms clean. It took 5 days to get a lock for the safe which is useless without it. The weather was gorgeous and the pool amazing!

8/10

Excellent

20 Feb 2026

Alejandro

Good location, spacious rooms

Family_with_children

6/10

Pleasant

18 Feb 2026

Hilda

Staff was good but they didn’t have the renovated deluxe studio I paid for. The room I had was in fair condition and did not have all items that were in deluxe rooms. They gave a $75 compensation .

Partner

8/10

Excellent

18 Feb 2026

Koreann

Roomsover look ocean
Quiet room

2/10

Poor

12 Feb 2026

Russell

I’m not a particularly picky traveler, but man this place was rough. In classic hotel style, the entry and lobby are freshly renovated and stunning. The room itself was one of the worst I’ve stayed in. Immediately, there was a foul odor. I thought I would go nose blind to it within a day, but no. And after trying to isolate the smell, it was coming from the closet that shared a wall with a shower head, so I think there’s a slow leak with mold behind the wall. Additionally, the general condition of the room was just old and tired, the room safe required some kind of appliance ordered from the front counter to lock it, and every time I used the shower it didn’t drain and water filled the shower pan immediately. Also, I booked the room because it ostensibly had a kitchenette. And technically it’s true there is a two burner gas stovetop, at some point they very obviously removed the refrigerator. So, really, what’s the point of a kitchen if you can’t store food? That felt pretty deceptive based on the ads. The beach it fronts is rocky, not sandy, and the restaurant charged 20 bucks for a chicken sandwich that was worse than Burger King. Also, because there’s no glass on the vents by the shower wall, which are towards the road, all night long you hear cars accelerating on the straight stretch in front of the hotel. I’ve stayed at The Hotel Rosita, in PV before, and it’s half the price and better quality

The one thing I will say, the staff was great my entire stay.

10/10

Exceptional

07 Feb 2026

Tristan

The room was very clean and had everything we needed. The staff was very kind and helpful and prompt. We loved the setting and had a great relaxing vacation.

Leisure Friends

6/10

Pleasant

07 Feb 2026

Graham

The resort was cute and the bay out front was amazing, however the Running shower was a trickle and no wash cloths to clean up. I expected for that price it would include clean towels and towels for the kitchen so we can clean the dishes. Needs better management.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Iliana

Friendly staff, bedroom furniture was a little dusty

6/10

Pleasant

30 Jan 2026

THOMAS

The place has lots of potential, and lots of problems. Our only problems were no lock for the room safe (you have to wait until someone who has one checks out) and no frig. Other guests had no water, the bed room flooding if shower run, key card not letting them into the room, no bath towels. Often out of pool towels. Can't drink tap water. On check in, you are required to pay a large deposit which is applied to purchases (balance returned on check out). We were not told that when we made reservation. Rumor is that deposit is because hotel has trouble making payroll. Watch out for convenience store. Prices not marked and some are excessive. Supposedly floors 7 and 12 have been remodeled. Our room on 13th floor showed years of wear and tear, but housekeeping kept it clean. Food was surprisingly good. Management needs to put some money into the place (more safe locks, frigs, pool towels).

Leisure Partner

10/10

Exceptional

29 Jan 2026

Aldo

The room was clean and the staff was wonderful

8/10

Excellent

29 Jan 2026

Krishna

Staff were very courteous!

Leisure Self

8/10

Excellent

28 Jan 2026

jeff

Rooms clean resort quaint not much goes on one bar one restaraunt not much else around not a party place if thats what your looking for

Leisure Family

10/10

Exceptional

27 Jan 2026

Brian

Every thing was great

Leisure Self

2/10

Poor

21 Jan 2026

Pradeep

Pros:
The resort offers a beautiful ocean view and a warm swimming pool, which is enjoyable, especially in the evenings. The location is convenient—just off the main road with easy access to transportation and nearby areas. Breakfast was good and fairly satisfying.

Cons:
The rooms were not clean, and clean towels were not consistently provided. Requests were not handled well, and the staff was not very accommodating, which became frustrating over the course of the stay.

Overall:
If you’re looking for convenience, luxury, and a truly relaxing vacation, I would recommend choosing another hotel. The stay felt like more hassle than comfort, and it did not feel like a vacation for us.

Leisure Family_with_children

6/10

Pleasant

18 Jan 2026

Katherine

Staff was great but room was not. No light in the kitchen. No matches to light the stove no coffee pot even after asking 3 times

Leisure Partner

2/10

Poor

18 Jan 2026

Kevin

I really wish I could give it a zero star. Where should I start?

1) wedding loud music until 12:40am. Felt the constant base in the room while trying to relax. Kept awake until 3:30am coping with the nervous energy. We did get d get a 24 hour notice on the door but nothing else.

2) everything that can be broken was broken. Patio door and paint coming off the frame. Door key reader no battery. Zero wifi in the room. Talked to neighbors and all had the same issue. Safe with no lock. Lol. You can't make it up.

3) badly needs a renovation. See shower picture.

4) When talked to the front desk guy, he said please leave a review, which is what I am doing. The two groups in front me also said they were going to leave bad reviews and he proactively offered them a QR code card. Yep, you read the correctly.

Leisure Partner

8/10

Excellent

18 Jan 2026

Maribel

Room was clean

8/10

Excellent

17 Jan 2026

salvador

Clean room, amazing views

Leisure Family

8/10

Excellent

16 Jan 2026

Sabine

The room was clean, although we didn't have towels. Once notified, we received towels promptly.

Leisure Partner

10/10

Exceptional

10 Jan 2026

Victor Mauricio Estrada

Staff so friendly

Business_and_leisure Family

4/10

Poor

05 Jan 2026

Pankaj

Room quality and service was poor

Leisure Family

6/10

Pleasant

02 Jan 2026

Rodolfo

Cleanliness wasn’t the best.

Leisure Family

2/10

Poor

25 Dec 2025

Amy

Room was old and not well maintained. Curtains did not cover windows. Balcony doors did not lock. Bugs were found in the bed. Beyond disappointing.

Leisure Family

8/10

Excellent

15 Dec 2025

Antelia

Friendly staff. View was great!

Leisure Partner

4/10

Poor

29 Nov 2025

Anthony

Overall it was okay. Definitely not worth the money as the area where this place is located there’s nothing around you. One bar one restaurant attached to the place that has subpar food that’s way overpriced. The rooms and everything are VERY old and outdated. Our ac machine barely worked and had water dripping from the vents. No privacy in the bathroom as they have the windows that stay open 24/7 you can’t shut them. So everyone can hear anything you do in there. Also the sheets and blankets were always stained with yellow or black marks. The curtains in our room were absolutely filthy and black all over them. Very overpriced for what you actually get. It also seems like it’s more of an old people’s home. They have a lot of 65+ and the activity’s they do are mainly for them and take up all of the pool. Very small “private beach”. WiFi never worked just overall for the price I paid I didn’t feel it met my standards no where near it. I hope this helps others look for something worth the money !

Leisure Partner

10/10

Exceptional

26 Nov 2025

Katie

This place is magical. It’s very basic so if you’re looking for fancy, it’s not it. But - the views !! We saw dolphins, eagle spotted manta Rey’s, devil manta rays jumping in the ocean. We saw all kinds of fish including angel fish just snorkeling right on that beach. The staff are amazing, the room is comfortable, the food is good. The view though - for the amount you pay, it’s a steal ! We will be back.

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Luis

Great service, excellent food, close to PVR downtown

Leisure Family

8/10

Excellent

26 Nov 2025

Luis

The property is clean, the staff is great and the beach is virtually private (a bit rocky and small).

Leisure Family

10/10

Exceptional

26 Nov 2025

ANA G

Great quiet resort. Very clean and friendly service. Only negative is its far from everything but if you want to relax this is the place and if you want to go anywhere transportation is available but of course the cost adds up.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Carrie

Overall, we had a great experience at Costa Sur.
We had a lovely view of the ocean and enjoyed having a nice kitchen where we could make and eat meals. I do think the property is in need of some updates as many things needed to be fixed (doors, furniture, appliances) and the elevator didn't work the entire time we were there although we were on the 2nd floor so it didn't really bother us.
You cannot walk into town from the property which was a little inconvenient, so you had to take the bus or Uber. I would've enjoyed talking a morning walk from the property but it wasn't possible.
The pool was lovely and clean and offered a view of the ocean. I also enjoyed having a restaurant on-site so we didn't have to leave in the evening to eat if we were too tired.
The front desk will also not exchange U.S. cash for Pesos so be prepared to use the ATM and pay the fees.
The T.V. also worked great as we watched Netflix from time to time after it got dark.
All in all it was a great experience but the property could benefit from a few upgrades; however, if they do that the prices would probably increase so it may not be worth it.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Abigail

Friendly and smart staff. Great views. Nice rooms.

Leisure Partner

10/10

Exceptional

15 Nov 2025

David

We greatly enjoy our annual trip there. Beach and pool are great. Food in restaurant us very good. Same staff who are wonderful

Leisure Partner

6/10

Pleasant

14 Nov 2025

Sheryl Ann

The staff was courteous, they accommodated a room change to have access to improved wifi, the pools were well maintained and there were activities available. Unfortunately, the elevator in our building was out of order for the last five days! As seniors with breathing concerns, this seriously impacted our ability to use amenities.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Janyce

Very nice hotel in old town PV right on the water!
Awesome staff! Great restaurant!

6/10

Pleasant

07 Nov 2025

Delia

Staff 10/10 friendly but they are short staffed so it takes a while to get anything.
Especially the restaurant and pool area it took 30-45min to get food or drinks. Food quality 5/10, room 7/10- they’re large but need updating. The beach access and quality 3/10. So many rocks!!! You definitely can’t be barefoot. I prefer sandy beach. So if you do too, this place isn’t for you.

Leisure

8/10

Excellent

26 Oct 2025

Luís Filipe

It's an old resort, that needs renovations, but it's very well located with gorgeous ocean views,and ideal to relax
Friendly staff ,kitchen very slow, food almost OK

Leisure Partner

10/10

Exceptional

23 Oct 2025

Melvin

Great sea side resort with awesome service.

Partner

4/10

Poor

01 Oct 2025

MANUEL

Bad service to check in

10/10

Exceptional

07 Sep 2025

Aaron

The reception at the libby was very professional and help us to enjoy our stay.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Robert

This is really a gem of a resort! We were greeted upon arrival by the valet right in front of the lobby. The lobby is modern with a great view of Banderas Bay. The staff at the front desk welcomed us with smiles and checked us in efficiently

Our room on the 8th floor was spotless, equipped with a nice kitchen, coffee maker (with a complimentary coffee package), full size fridge/freezer, stove, microwave and all the necessary equipment to be able to make meals.

The room was well lit and tastefully decorated with a large flat screen TV. The AC worked great. The king bed was very comfortable with plenty of good pillows. We both slept very well. The balcony overlooked the protected beach and had an expansive view of Banderas Bay.

The bathroom and shower (with good pressure) were spotless. During our stay the room maid kept everything clean with fresh towels every day.

We ate breakfast every morning at the restaurant by the pool. The service was very good and everything we had was well prepared, fresh, tasty and reasonably priced.

There is a convenience store right off the lobby with an ATM inside that was well stocked and very reasonably priced.

The grounds and amenities were all very nice and kept clean. All the staff we met were very friendly and helpful.

If you are driving you will really appreciate the ample free parking in front of the hotel!

This hotel has proven to be a great value, in a very good location and I am looking forward to staying here again.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Nubia

This place is lovely! I was initially a bit worried, but I'm glad I decided to stay here. The customer service was excellent throughout my visit. While the food at the restaurant isn't the best, the local cuisine is just a 15-minute drive away. I enjoyed my stay in a two-bedroom suite with my three kids and parents; it was perfect for our larger family. I will definitely come back here soon!

Leisure Family

10/10

Exceptional

05 Aug 2025

Annaly

Staff was super helpful and friendly. The rooms were clean just not in the best shape.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Zayra

Idk why there are mixed reviews but this is a great resort and would definitely recommend!! Would come back!

Leisure Family

8/10

Excellent

15 Jul 2025

David

It was ok. Needs to b renovated!

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Salvador

Nice

10/10

Exceptional

22 May 2025

Paul F.

Wonderful. Staff is so wonderful that is went back. First trip was February and second was May of this year.

Leisure Self

10/10

Exceptional

14 May 2025

Rosalio

nice and quiet. very friendly staff.

Leisure Partner

8/10

Excellent

04 May 2025

William

This was our 27th year at costa sur, when we started going here it was costa villa valarta back in 1998. In those 27 years we have been here 15 times. We love the location on the coast, near old town, has a private beach, staff is super friendly and the price is competitive with similar places in the area. The overall condition of the property is decent in the common areas. But unfortunately the current owners don't keep the rooms in good shape. All but the 2nd floor in the north tower are in desperate, and I mean desperate need of major upgrades. The ninth floor on the south tower is completly shut down and has been for a few years, (we stayed on the 8th floor south tower) All the rooms need new everything, they need professional cleaning and some major deep cleaning. We tipped the heck out of our maids hoping it would at least get our room up to 3rd world cleaning standards, and it did, but folks \"old world mexican charm\" shouldn't be dirty everything. We have a soft spot for this place so even my review is done with some bias, bias in favor of this place. Don't get me started on when they have weddings, but that is for another day. Suggest reading some reviews on y e l p, and take it with a grain of salt. But unfortunately there is much accuracy in some to the reviews. Location-good, price-good, staff-good. Needs a major douche in both towers.

Leisure Family

8/10

Excellent

01 May 2025

Bernadette

It’s an older property so everything is a little bit older, but the staff very friendly and helpful

Leisure Family

8/10

Excellent

01 May 2025

Leah

It’s an old building

Business Family

8/10

Excellent

15 Apr 2025

Kurtis k.

enjoyed the stay. close to downtown.

Leisure Self

10/10

Exceptional

06 Apr 2025

Emma

I loved this resort, the people who work there are very accomodating. I loved the fact that you can whale watch right from your balcony window!

Great Food and Great drink specials!

Partner

6/10

Pleasant

04 Apr 2025

Dannette

The hotel charged for an infant and guaranteed a crib. Their was never a two cribs available for my grandchildren.
The room we were original put in was old and dated.

Leisure Family_with_children

10/10

Exceptional

31 Mar 2025

Elizabeth

Great place to vacation

Wonderful stay. Esperanza, the house keeper was so kind and helpful. Raul, the server at the restaurant is always amazing! We had a wonderful stay.

Friends_and_family Family

8/10

Excellent

27 Mar 2025

Larry

Nice big rooms. Nice folks. Outside great. Inside needs talc. But very vlesn

Leisure Family

2/10

Poor

21 Mar 2025

David

Rude and completely incompetent staff!!

Business_and_leisure

4/10

Poor

20 Mar 2025

David

Terrible food, rude staff, 1 complimentary coffee? Even motel 8s give you free coffee

Leisure Family

10/10

Exceptional

13 Mar 2025

Tracy

Nice hotel 15 minutes south of the Romantic Zone in PV. Great views, clean.

Leisure Partner

4/10

Poor

06 Mar 2025

Jorge Luis Gonzalez

Fue muy caro para lo poco que ofrecía.

Leisure Friends

8/10

Excellent

22 Feb 2025

Erin

Would be good if there was an oxxo or store with more options within walking distance with later hours than resort store

Leisure Partner

10/10

Exceptional

19 Feb 2025

John

I’ll start by what we didn’t like - we arrived around 3:00pm and we’re told our room was not ready, would be another 40 minutes and they would contact us. We waited by the bar and after 90 minutes I went back to the front desk to ask about our room. I was told they messaged me our room was ready, I showed no such thing happened. From then on things were nice. Our room was clean, the bed comfortable. At the resort we spent most of our time around the pool. Drink service was easy, there were activities to do, plenty of lounges around the pool. With just one restaurant on the resort, meal choices were limited. We made one dinner reservation in town for our anniversary, the concierge was very helpful calling a few places to help make our reservation. The ocean view from our balcony was great especially given the daily passing of whales not 100 yards away. We would definitely recommend this resort. Just be aware, it is mostly an elderly retired group staying there.

Leisure Partner

8/10

Excellent

17 Feb 2025

Heather

We have visited here 5 times and enjoy the rooms, location and amenities including the pools and beach front swimming and smal shop. We were in an unrenovated room which was ok but the fridge was horrible. Freezer full of frost and dripped over everything below. The check in was confusing as far as how much we paid and even though confirmed all booking paid for was charged another night on exit. There was not an itemized list of nights and payments even though requested. I emailed them twice about reservation for Valentine's day and re list articles and no answers so communication and systems poor. Great decorations and entertainment for Valentine's Day but food expensive- soup and dessert good but main dish not so good .

Partner

10/10

Exceptional

14 Feb 2025

Myrna

We like that it is a non smoking resort. Not everyone honours the rule as they sometimes smoke on their balconies but it is impossible for the staff to monitor.

Leisure Partner

8/10

Excellent

11 Feb 2025

Carol

It just felt great. The ocean and pool were wonderful and the people working there were lovely. The buildings are older but kept clean. Nice ambiance. Beautiful ocean views. Breakfast was goid

Leisure Friends

10/10

Exceptional

10 Feb 2025

Dennis

I had an excellent experience. The staff is friendly. It’s right on the water.
Toward the end of my vacation I became ill and had to extend my stay for three nights. They were very helpful and accommodating.

Leisure

10/10

Exceptional

06 Feb 2025

Thomas

Staff is great, location convenient and food is good

Leisure Family

10/10

Exceptional

30 Jan 2025

Sal

Privacy, food is good reasonable price for taxi

Leisure Family

6/10

Pleasant

27 Jan 2025

John

1st time guest experience

I liked the property. Housekeeping was very stingy with one hand towel and one wash rag for two people. Food was horrible. Staff was very kind and helpful. Property was clean and the views were beautiful

Partner

10/10

Exceptional

23 Jan 2025

Anthony

We had a relaxing and enjoyable stay. All the staff are very friendly. In particular our room lady, Yanet, was amazing. She couldn’t do enough for us and kept our room immaculate. We would definitely visit again.

Partner

10/10

Exceptional

13 Dec 2024

Amanda

Great service and great people.

Leisure Family

6/10

Pleasant

10 Dec 2024

David P

Not like it used to be, been here about 10 times, not sure if we will be back

Leisure Partner

8/10

Excellent

08 Dec 2024

Tony

This is a great place to get away. Nice resort with friendly staff, great food, good prices, and beautiful views. I was there the first week of December and couldn’t ask for better weather. Everything is with in a twenty to thirty minute ride from the resort and the airport is 40-45 min depending on traffic. The local bus is a great way to get around and was only 20 peso (about .50 cents US). It is only a short trip to Boca witch is a must see as well. Look forward to going back here.

Leisure

10/10

Exceptional

28 Nov 2024

David

Nice resort for a week of R&R

Leisure

10/10

Exceptional

25 Nov 2024

Susan

Great views!!

A very comfortable condo with a million dollar view and excellent customer service! Every room has an ocean view with a balcony. The resort sports a beautiful swimming lagoon as well as 2 pools. There is a restaurant, snack bar, bar and room service. Each room has a kitchenette and there is a convenience/gift shop on site that will cover all basic needs.
Although some of the rooms are a little outdated, the resort is working on upgrades and the rooms sre all clean and comfortable.
The staff at every level of this resort is friendly, courteous and go above and beyond.
This is our second time here and we will be back!

Partner

10/10

Exceptional

22 Nov 2024

Brian

We love this property. The staff is wonderful and have been there for years and remember us each visit. We will be back in a few months!!!

Leisure Family

10/10

Exceptional

08 Nov 2024

Tracy

Definitely would go again.

Leisure Family

10/10

Exceptional

07 Nov 2024

Mirjam

We love the location ! Towels in the room could be better quality. The food served isn’t the best . However the staff is really nice and we would definitely stay here again . We took the bus or Uber to the center and and was very convenient :)

Leisure Partner

8/10

Excellent

07 Nov 2024

hatice

Location is great. Unfortunately food is not great but you can always take the bus to downtown which has lots of options.

Leisure Partner

8/10

Excellent

04 Nov 2024

Armando

This hotel has a private beach area with calm and warm water, protected from the waves by a barrier of rocks.
The rooms are clean and comfertable. The only negative about it is that it is a good distance away from downtown. Overall I would recommend this hotel if you are visiting PV.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Taylor

Clean and comfortable

6/10

Pleasant

15 Sep 2024

Ileana p Davalos

I did have a great time at the beach

Business_and_leisure Self

10/10

Exceptional

08 Sep 2024

Bradley

Amazing resort wont stay anywhere else

4/10

Poor

16 Aug 2024

rita

Had leaking bathroom ceiling , television was not working, broken refrigerator .
Not enough electrical outlet in the room.

Leisure Family

4/10

Poor

02 Aug 2024

Bardo

Outdated building, nice beach and good food,

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Maritza

Love the hotel , I will come back

Family

2/10

Poor

09 Jul 2024

Rosa

We booked because it looked great on the pictures, very disappointed to find out it’s not as advertised. The property is run down, there was construction happening, a funky smell throughout the building, moldy curtains in our room, a few of the exercise equipment were broken, and is located so far away from everything. The property is advertised as being 6 min away from the malecón which is not true, it’s 20 minutes by car which costs more if you’re taking a taxi or Uber.
I will say the ocean view was pretty good but not enough to keep us there.
We stayed one night because we didn’t have anywhere else to go, and had to find another accommodation for they rest of our stay, we communicated with Expedia about this but apparently the hotel refused to take any responsibility for the state of the place and offer no refund at all.
I wouldn’t recommend it at all.

Leisure Family

10/10

Exceptional

19 Jun 2024

ELOY CONTRERAS

Cool

8/10

Excellent

02 May 2024

Gabriela

Beautiful beach front view. Room comfortable with balcony. Restaurants and bar onsite. Elevator. In front of public bus top and close to a store

Leisure Partner

10/10

Exceptional

27 Apr 2024

Carlos

Nice view
Grate mixology

Business_and_leisure

10/10

Exceptional

20 Apr 2024

Eunice

Muy limpio y muy amables todos los que trabajan ahí

Leisure Family

8/10

Excellent

17 Apr 2024

Theresa

The property was nice and clean. Room was very spacious and equipped with a full refrigerator, microwave and 2 burner stove. Small balcony over looking the beautiful beach and ocean. The activity direct was a delight. The housekeeping staff was great. I found all the staff to be nice and friendly but I also felt like they were always in your business. I personally prefer to wheel my own luggage to my room but that was absolutely not allowed at Costa Sur even after I asked them if I could please just handle my own bag. I was told no. I had family staying at a nearby hotel and I needed to deliver some things over to them. I used a suitcase to transport the items. When I asked the bellhop for a cab he would not call me one unless I went back in to the front desk and told them I was leaving. I said WHAT??? Literally 1 of the 3 argued with me and refused to call over a cab to take me until I told the front desk where I was going with luggage. I told them it was absolutely none of their business where I was going and why I had a piece of luggage. We were literally at a 6 minute stand still until the female bellhop walked inside to reception and then reception phoned the bellhop stand and told them to call over a cab for me. For this experience alone I would never ever stay at this hotel again. Later that same day when I returned the younger bellhop wearing a red shirt apologized for what happened earlier. He was not the bellhop that was demanding I get approval in order to leave

Leisure Family

8/10

Excellent

13 Apr 2024

Joanne Lynn

The pool was beautiful and the service was friendly.

Leisure Friends

4/10

Poor

02 Apr 2024

Daniel

Refurbished room was ok and most of the staff was nice. The lobby market was convenient. However, very bad experience. Hotel is old (as evidenced by the tiny 2-person elevators). Old uncomfortable bed. Shower either boiling or freezing. Air conditioner inadequate. Sewer smell. Food was awful and made me instantly sick one day after a few bites. Luckily the restroom was nearby. Tiny pool area with not nearly enough loungers and umbrellas. No sand beach as advertised-rock beach with a few small patches of sand. Not worth the price.

Leisure Self

6/10

Pleasant

31 Mar 2024

FAY

This particular room was in need of upgrading and very noisy. Bed was very comfortable.

Leisure Self