Name: Grand Park Royal Puerto Vallarta
Address: Carretera a Barra de Navidad Km 8.5, Puerto Vallarta, 48390, MX

10/10

Exceptional

20 Jul 2026

Leticia

Love the staff cleaning and bar services

Partner

8/10

Excellent

18 Jul 2026

Andrew

The housekeeping staff was extremely slow in responding to requests. Took a few hours to get some towels that were not there at check in. Took about 3 hours to get a plunger for our toilet that got clogged even after asking an employee that was passing by and two trips to the front desk. Housekeeping only came to clean the room once in our entire week there despite having the \"please clean room\" tag on the door.

The kids club staff was absolutely priceless. The girls there recognized that my son was looking for me and helped him find me. There were fun activities for the kids to do and allowed them to bring home some hand made souvenirs.

The servers at each of the restaurants were attentive, kind and family friendly.

The food was amazing and I appreciate that it was not \"Americanized\". They kept with traditional Mexican fare and varied the food at the buffet with each meal.

Family_with_children

2/10

Poor

17 Jul 2026

DAVID

When deciding on a place to stay, we will always go by the star rating. Grand Park Royal Puerto Vallarta was 4 Stars. This is so far from the truth I would maybe rate the hotel a 2 Stars. From the beginning to end the experience was a nightmare when we arrived while checking nothing was explained to us, no maps or explanation of the facilities, or Premiere benefits, which were absolutely none!!! We had a Premiere room and bracelet, but the experience didn't reflect that at any time. No special reservations for dinner, no pool, lounge, drinks or dining room. The door to the room would only open part way, the curtains were falling off the rod and no way to close it. The elevators filthy. The common areas were atrocious, sitting in the lounge it was dirty, the seats stained the floors not swept the glasses cups not cleared. There definitely weren't enough employees, only one person for the whole lounge. I did see many groups of \"time share salesmen\" at the lobby restaurants and pool area all the time, how annoying! Reported problems about the room 3 times to different managers and it never got taken care off. The Buffett was ok, but the long waits were terrible, especially in the morning. Most of the restaurants had AC problems, extremely uncomfortable to dine. Fish restaurant ordered 3 course meal, the cook brought everything out altogether and said we are closing soon. The fish was dry with no flavor, and the diner served was unappetizing. Construction noise! Very disappointed

Partner

8/10

Excellent

14 Jul 2026

Carlos

We had a wonderful time at this resort! The rooms were big and very nice. This place is very kid friendly! The staff was amazing! Don’t have a single complaint about the service. I’ve seen a few negative reviews about the food but we all loved it! Every night for dinner, they’d switch it up. One night was Oriental night, Italian the next, Tex-Mex…. Absolutely delicious. The beach was breathtaking, crystal clear water and they had servers on the beach who’d bring you drinks. They were amazing! The only negative thing I can say, was that there was construction on one side of the resort. The seafood restaurant was closed because of this as well at the second pool. Wish we would’ve been informed about this when we booked. Overall we really enjoyed it and can’t wait to go back someday.

Family_with_children

8/10

Excellent

12 Jul 2026

iris

love how the hotel is very kid friendly, the beach view is amazing and the staff is very friendly.

Family_with_children

4/10

Poor

07 Jul 2026

Kirstin

Room had a beautiful view

Partner

2/10

Poor

07 Jul 2026

Zoe Sareli

The Staff the FRONT DESK - Check-In & Check-Out NEEDS etiquette classes on how to greet and treat Guests!!! This is a MUST!!!
Very bland and Not Happy demeanor when registering and VERY UNCOOPERATIVE with LISTENING TO YOUR NEEDS ONCE YOU ARE CHECKED-IN TO YOUR ROOM AND ASK FOR A SWITCH IN ROOMS DUE TO MOLD IN THE CURTAINS AND on THE DARK CURTAINS ESPECIALLY ALONG WITH MAJOR BLACK SPORES ON THE WALLS!!!! NOT TO MENTION THE LAMP SHADE FULL OF BLACK SPORES OF MOLD!!!! THE ENTIRE BUILDING \"OLD BUILDING\" NEEDS A MAJOR UPGRADE DUE TO BAD BAD AIR QUALITY FROM AIR CONDITIONING UNITS AT TIMES ONLY FAN BE OPERABLE NOT AIR CONDITIONING AND THIS IS THE MAIN REASON WHY YOU HAVE MOLD WITH THE CLIMATE BEING SO HUMID!!! I ONLY GIVE THE STAFF AT THE CAFE, RESTAURANTS, AND SERVICING US WITH THE FOOD AND DRINKS A TOP NOTCH!! 10+SERVICE... AS FAR AS YOUR FRONT DESK STAFF INORDER FOR THEM TO IMPROVE...HAVE THEM SENT OVER TO THE RESTAURANT STAFF FOR ONLY ONE DAY..... SO THEY CAN LEARN THE ETIQUETTE THAT NEEDS TO BE ADDRESSED TO YOUR GUESTS WHEN THEY REQUEST ANYTHING FROM FRONT DESK CHECK-IN/ CHECKOUT!!! ESPECIALLY WHEN YOU HAVE ASTHMATIC CHILDREN!!! I TOTALLY REGRET MAKING THE RESERVATIONS HERE FOR MY FAMILY MEMBERS SPENT THOUSANDS FOR 5 MISERABLE DAYS, WHICH WERE SUPPOSE TO BE 5 WONDERFUL VACATION DAYS!!! I AM SO EMBARRASSED BRINGING MY FAMILY MEMBERS HERE AND SUGGESTING THIS HOTEL TO THEM!!!

Family_with_children

2/10

Poor

03 Jul 2026

Dana

Our stay in this resort was the most horrific experience for my family. Filthy and smelly resort all over! Our room in the old tower was extremely hot and humid. around the middle of the 1 week stay we started noticing mold on the walls and mold ON OUR LUGGAGE! our clothes became filthy. So many of this resort facilities were smelly. Like the air conditioning is in terrible condition. We complained and all they did was (the AC technician) came and lowered the AC by 0.5 degree, and said it was working :( We complained about the bugs in the room, which they eventually treated. The cleanness of this resort is in big question mark, as the restaurants were all smelly, fruits and cold desserts are in room temp. Food is taste so bad. The facility is super crowded. No towels available all the time. If you are not up by 8am, then good luck finding any seats by the pool or the beach. The only nice thing was the beach ( thank you mother nature). Other than that terrible terrible situation, we will never wish this trip to our worst enemy :( Not worth the price, not luxury resort, this hotel reminded me with motel-6 quality. Awful!

Family_with_children

10/10

Exceptional

26 Jun 2026

Juan Jose Elizondo

Everything was excellent

Family

2/10

Poor

14 Jun 2026

Ruth

Don’t bother booking at Grand Park Royal unless you’re staying in the New Tower.

My Son’s experience in the Old Tower was absolutely terrible. The room had significant mold issues, including mold around the air conditioning unit and even inside the curtains. The outdated A/C system appeared to create constant condensation, which seemed to circulate mold throughout the room.

We reported the problem to several staff members. Rather than moving us to another room, maintenance simply started painting over the affected areas. Despite repeatedly requesting a room change, we were told there were no alternatives available. The situation became so concerning that we had no choice but to leave the hotel and pay for accommodations elsewhere for two nights of our week stay while the paint fumes and mold issues were addressed.

What makes this even more disappointing is that I had recommended this resort to my son, daughter-in-law, and their three children because the beach is beautiful and well maintained. I never expected them to encounter what I believe are serious health concerns in the Old Tower.

The beach is great, but the condition of the Old Tower is unacceptable. It is outdated and appears to be in desperate need of major restoration and remediation. Based on our experience, I strongly recommend avoiding rooms in the Old Tower until these issues are properly addressed.

Awful experience. Very disappointing. Can not believe allowing their rooms be rsrvd.causing healthConcerns.

10/10

Exceptional

22 May 2026

Manuel

Muy buen lugar para vacacionar

Family

4/10

Poor

20 May 2026

Evann Frances Julia

The food, hotel and experience was by no means what we expected and not in the good way. It definitely seemed like reviews were skewed, however there were some amazing people we met on the trip and tried to make the best out of the time were there. Do not recommend nor will will we be staying under this hotel brand again.

8/10

Excellent

15 May 2026

Victoria

Great place with a view

Friends

10/10

Exceptional

14 May 2026

Cupertino

Our second trip to this resort and always exceeds our expectations, Especially the staff, the bartenders and waiters/waitresses in the dining areas are incredible

6/10

Pleasant

26 Apr 2026

Benjamin

Pools werent clean pool decks hadnt been washed in quite a while pool chairs and umbrellas covered in bird mess pools had lots of floaters from plants birds etc areas food in the snack bar was often undercooked we were approached multiple times by hotel \"concierges\" about a \"vacation club\" presentation which amounts to a time share which we weren't interested in and felt we almost had to play hide and seek to avoid it. Bar staff in the lobby and pool bars were awesome including Chew,Hugo,Adrian,Luis and,Ivan. They were the best part of the trip rooms were clean and views were awesome but we had to call almost everyday to get enough towels for all of us brought to the room. Minimum food selection at the buffet and only one restaurant besides the buffet children could eat at after lunch time. Our ten year old went to the kids club for a \"beach walk\" and was given a garbage bag and asked to clean the beach for the staff as well.

Family_with_children

8/10

Excellent

24 Apr 2026

Leona

Our room was updated and clean. Staff were helpful and responsive to our requests and needs.

Partner

6/10

Pleasant

17 Apr 2026

Ewan

It was hard to feed the kids for majority of our stay

10/10

Exceptional

12 Apr 2026

Abdiel Acim Lopez

We had an amazing stay at this hotel! The beach was absolutely beautiful and one of our favorite parts of the trip. The staff was incredibly kind, friendly, and always ready to help, which made our experience even more special.

The food at the restaurants was delicious, with great variety and quality. We truly enjoyed every meal. We spent a few days that were both fun and very relaxing—exactly what we needed.

A big thank you to the entire team for their hard work and excellent service. We would definitely love to come back!

Family_with_children

10/10

Exceptional

11 Apr 2026

Cristian

Clean room, friendly staff and excellent amenities. The food at the breakfast buffet was excellent. The only thing was our room didn’t have any towels or bathrobes or slipper when we got there and had to request them. Aside from that it was all great. I would recommend.

8/10

Excellent

09 Apr 2026

Lisa

Was fine. Some parts were outdated and need updates.

Family

10/10

Exceptional

09 Apr 2026

Teodora

So good.

10/10

Exceptional

07 Apr 2026

Chad Brandon

Could have had a couple more bartenders had to wait in line every time to get a drink but overall great service and well worth the price

Family_with_children

10/10

Exceptional

04 Apr 2026

Ernesto

The beach was very clean and beautiful and the food was delicious.

Family_with_children

10/10

Exceptional

03 Apr 2026

Kristina

Clean room, great scenery. Staff very friendly and nice. Bar good sometimes closed or got busy. Definitely kid friendly.

Partner

6/10

Pleasant

28 Mar 2026

Tania Lizbeth

Check in was extremely slow. I asked for 2 rooms together they did not accommodate despite me asking for this way ahead of time. Although I know it's not guaranteed it was still annoying. The family room was spacious. The service is average. Workers seem to be bothered by having to work. Food is not good at all. There is no restaurant that is always open. The restaurant times are very confusing because they all have different hours. Despite room service being 24 hours and the hotel being all inclusive it doesn't mean you can get room service whenever you want. ROOM SERVICE IS ONLY INCLUDED ONCE PER DAY. I find this to be dumb and they should make it clear when booking. If you need water and don't like drinking from the refillable water fountain make sure to bring your own bottled water. They do not provide any bottled water. The mini fridge is only refilled once daily and again you can not order extra drinks through room service. The only positive thing is that they do have multiple activities a day. Overall I wouldn't recommend staying here. I have stayed at hotels with better food and better service.

Family_with_children

10/10

Exceptional

27 Mar 2026

Karen

The resort was beautiful, daily and nightly entertainment, the beach was stunning, and water very clear, great for snorkeling. All the staff were friendly and hard working. Would go back there absolutely

8/10

Excellent

25 Mar 2026

Jaclyn

The AC makes extremely loud disturbing noise each time it comes on.

Family_with_children

8/10

Excellent

23 Mar 2026

Fabiola Guerrero De

1

10/10

Exceptional

22 Mar 2026

flavio

The variety of activities on premise were great. Our family enjoyed the mix of cultural, entertaining, and fun activities, including the Mexican dancers, circus, foam party, Beach volleyball, fire show, and the traditional ritual.
The food was okay. I was expecting more or longer line ups based on other reviews but they weren't bad half the time we got in right aways.
The beach was nice, with decent snorkeling, lots of small fish. I even saw a ray. During our stay we saw whales and dolphins from the beach.
The cleaning and maintenance staff were very quick to respond.
Uber to PV cost about $140 pesos. It's nicely located to travel to PV, Botanical Garden, or Boca de Tomatlan.
Don't expect this resort to be too relaxing, there's music playing throughout the day in the pool area. Although it is calmer and quieter before 9am. There is a quieter adult area in the top floor which we checked out but couldn't stay since we didn't pay for whatever extra that was or were for special members.

Family_with_children

10/10

Exceptional

20 Mar 2026

Susan

All was good.

Family

6/10

Pleasant

20 Mar 2026

Lizeth

Great for families. The beach is very clean and beautiful. The breakfast buffet was the best, and dinner options not that good.

Family_with_children

8/10

Excellent

16 Mar 2026

Jaskaran

The pool area was slippery need to make some adjustments for non slippery surfaces

10/10

Exceptional

16 Mar 2026

Albert

Very excellent stay with my family.

Family_with_children

10/10

Exceptional

15 Mar 2026

Andrew

Amazing resort with great beach! Staff were excellent . Great value for the price

Partner

6/10

Pleasant

15 Mar 2026

Mohammad

Food menu was very limited

Family_with_children

6/10

Pleasant

07 Mar 2026

SANDRA

We were given the North Tower and we had a few bugs but nothing that really bothered us. Made sure to keep food in fridge and not out. No sun at pools until late and very hard to get a chair by the pool as there are none on the beach. Quite crowded. Food was good. Kids club was ok - we just sat around their pool with our little ones. had some sun there and lots of chairs so this was nice. Gorgeous view from the room and saw wales. Would not go back but I do love southern Vallarta.

Family_with_children

10/10

Exceptional

27 Feb 2026

Svetlana Medvinsky

Great service, availability of food and drink, being right by the beach, warm pool, and kids’ club.

Family_with_children

10/10

Exceptional

26 Feb 2026

Mark Edward

incredible

Family_with_children

10/10

Exceptional

26 Feb 2026

Court

Staff were incredible and the upstairs pool and bar were amazing

Partner

8/10

Excellent

24 Feb 2026

Adam Rourke

The staff was great and accomedating. We had a junior suite that comfortably fit 5 people and a baby.

The only reason I am giving 4.5 stars is the food wasn't always the best but that is my only complaint with this place. Buffet style breakfast, lunch, and dinner. There are 3 restaurants, but one only opens for lunch and the other 2 only open for dinner. We didnt get to try the Italian one, but the Mexican Kitchen was decent.

Our stay was a bit interrupted by the cartel security issues which shut things down for 2 days and it meant no restaraunts were open other than the buffet. Overall it was a good stay, the property is all inclusive. Sometimes the drinks were inconsistent from the different areas you go to and the sports bar was never open.

The beach is nice but the flag is always red for no swimming in the ocean, we did it anyways and were fine. The pools are ok, looks like some maintenence is needed and throughout the property, but nothing that should bother you.

Our TV broke on the 3rd night and they replaced a 42 inch with a 60 inch, which was a very nice tv and upgrade.

Its a great placr to take kids as my son had no problem finding friends to play with everyday. Not the best couples resort, but very family friendly.

I am pleased with my stay and would take my family again in the future.

Family_with_children

8/10

Excellent

23 Feb 2026

Adelina

Yes only complaint the Italian restaurant and Mexican restaurant

10/10

Exceptional

23 Feb 2026

George

Friendly and very helpful staff and beautiful ocean setting.

Partner

6/10

Pleasant

22 Feb 2026

Don

Beautiful view.

Partner

4/10

Poor

21 Feb 2026

Emiliano

We requested for a room change since we had no view to anything as we paid . We called twice and were told that they would let me know and never got back to me . Last year we started at the same hotel and paid for the same room description . We did call Expedia and they mention to speak to Marcos at front desk and the change was never made .

Family_with_children

10/10

Exceptional

19 Feb 2026

Adolfo

Great place

Family_with_children

10/10

Exceptional

18 Feb 2026

Reina

Muy limpio y comodo !!

2/10

Poor

16 Feb 2026

Ruth

Room Furniture is cloth material and was soiled with human stains of some sort, redish? Had to ask Housekeeping for sheets to cover all Seating and also the comforters on the beds. The decor pillows and decor on bedding was stored on top of one of the seating due to not being clean, the bathroom sink faucet would not turnoff when you would use the bathroom sink faucet to turn off.

Was on the second floor of the newer building and also had a view and pools look very murky and not clean pool water due to the daily usage. Need a BETTER Pool Service at the end of day!!! Pools still look Murky Water (NOT CLEAN) and guests kids still jump in and use when pool servicers finish brushing the pool. Not giving me a good reason to return due to the lack of care to rooms and pools along with beach chairs by pool look very stained and NOT cleaned at the end of the use of day. Sorry for the TRUTHFUL comments, though I think something needs to be said so Management can do something about the Hotel which has GREAT SERVICE of STAFF though LACK OF MAINTENANCE TO FACILITY IN IT'S ENTIRETY.

Leisure Family

10/10

Exceptional

16 Feb 2026

Nicolette

Beautiful hotel. The ocean view room was incredible. Staff are so friendly. Every meal was delicious. Would definitely come back! Also loved the luxury rooftop pool for VIP guests. Thank you for an amazing stay!

Leisure Partner

8/10

Excellent

15 Feb 2026

Geimar E

Clean room, good amenities, friendly staff all the time

Leisure Family

10/10

Exceptional

11 Feb 2026

Juan

Awesome

Leisure

8/10

Excellent

08 Feb 2026

Richelle Lee

Staff is the star of the stay at this resort - Brianda, Chew, Adrian, Jamie, Vanessa, Alfonso - outstanding! Equinox bar and pool - well worth the extra, if not for this area and the staff I don't know if we would return. Definitely need at least one other food option for evening meals - fine if your only staying a week, anything over that we were looking for other options!

Leisure Family

2/10

Poor

08 Feb 2026

Megan

broke My foot slipping on their floor. They offered no assistance with a wheel chair or extending my stay to help me heal a bit before going home.

Leisure Family_with_children

6/10

Pleasant

07 Feb 2026

Daniel

The room didn't work because on the 3rd and 4th floors no Wfi. I reported a leak in my bathroom Thur still leaking when I check out. When i check in i was not giving any itinerary so i couldn't organize myself, and the bracelet i was given i was told went anywhere untill i tried to go to the roof. I never had a massage.

Leisure Self

4/10

Poor

06 Feb 2026

Crystal

They never changed the bed sheets , ac didnt work. The resort doesnt get sun till late afternoon. They didnt give enough towels .

Leisure Partner

10/10

Exceptional

05 Feb 2026

Amandeep

That was my best experience i love everything here the room service and the stafff was so polite everything was just perfect i will give 10/10 for this hotel . Just love it .

Leisure Self

10/10

Exceptional

02 Feb 2026

Lia Mae Jackie

Staff was amazing!

6/10

Pleasant

31 Jan 2026

Linda

The room was nice and always clean. Good mattress’s and pillows.
Staff bent over backwards to please us. Curtious, happy and VERY FRIENDLY.

There are negatives.
Very small property.
No where to walk. Only around the pools.
Sun doesn’t get to the only side you sit at until one or two in the afternoon. By that time it’s really hot.
So that was bad.

Not enough restaurant choices fir food better than the buffet.
We ate in the Italian restaurant lots of times. It was the best good.

A good place for families.
Not sun lovers.

Leisure Family

10/10

Exceptional

31 Jan 2026

Bohdan

This was truly the best vacation we have ever had. Everything exceeded our expectations.

The food was absolutely unreal — a huge variety, outstanding quality, and every meal felt special. A big thank you to the head chef and to everyone working in the restaurants and bars — your work made this experience unforgettable.

The location is simply perfect. One of the most beautiful bays in Puerto Vallarta, with stunning views and a very peaceful atmosphere.

The rooms were incredible — spacious, modern, extremely comfortable, and spotless. Everything was designed for relaxation and comfort.

This place has it all: amazing food, exceptional service, breathtaking views, and unforgettable vibes. We will absolutely come back here again without a doubt.

Highly recommended.

Partner

10/10

Exceptional

30 Jan 2026

Zachary

Rooms were clean, staff was wonderful and friendly, views were AMAZING! Lots of whale watching from our balcony. Drinks were great! Bartender Adrian at the pool bar was a drink artist. Food was ok. Not much seasoning used, so it was pretty bland. Italian resturant was the best place for dinner, but we did end up having some wonderful food at a restaurant in the city center.

Leisure Family

6/10

Pleasant

29 Jan 2026

Carmen

Staff

10/10

Exceptional

28 Jan 2026

Eric

Amazing staff

Leisure Family

10/10

Exceptional

27 Jan 2026

KEN

Great place to stay

8/10

Excellent

23 Jan 2026

Terrie

Staff was extraordinary! Especially Smith the entertainment person and Donovan the bartender(the best drink mixer ever!)The hotel is very clean the restaurant/buffet servers good as well! We stayed 8 days and it was very enjoyable

Leisure Family

6/10

Pleasant

21 Jan 2026

Janet

Information regarding things was hard to get. Like meals etc. like what was going on.

8/10

Excellent

20 Jan 2026

Leonardo

The staff were polite and the room kept clean. The food at the buffet was good but the restaurants not as good.

The resort could be an excellent one if they use cones to restrict deep coat swimming and at night to use lights for the beach for night swimming (weather permitting) and beach shows.

Leisure Partner

8/10

Excellent

19 Jan 2026

Heather

Clean hotel- great ocean views - adults only terrace & pool so relaxing.

Partner

10/10

Exceptional

14 Jan 2026

John G

The room was clean and the staff courteous.

Leisure Partner

2/10

Poor

12 Jan 2026

Yevey

This resort was horrible…
Food was terrible and all staff were neglecting all the requests.
Our room didn’t comeout hot water until checked out.
I heard another room was same problem too.
They didn’t fix and didn’t changed room.
Beers tasted bad… anayway never go

Leisure Family

6/10

Pleasant

09 Jan 2026

Jennifer

Overall the resort is 4-5 star. Very good food and service. I'm rating 3 stars because on out last day, while checking out, one elevator broke down with an overcrowded hotel. I had to carry my suitcase up 2 flights of stairs to the lobby. Checking out was chaotic with the check in/check out desks mixed up with people being rude and cutting in front and most of the staff not speaking english or seeming to care abouy the lack of elevator service and us having to carry our suitcases up the stairs. Also the resort staff attempted multiple times to persuade us to sign up for a tour/presentation which we declined more than once. Also we had to ask daily for more hand towel, face towels and soap to be topped up. Otherwise the stay was pleasant.

Leisure Family

10/10

Exceptional

09 Jan 2026

Richard

Balcolny overlooking ocean. Meal and drink was great.

Leisure Family

8/10

Excellent

08 Jan 2026

Maria Rosario Reyes

.

Leisure Family

6/10

Pleasant

06 Jan 2026

Victoria

I stayed here at the Grand Park Royal for 7 days. 2 adults & 2 children. I wouldn’t say this is a 5 star resort.
-Location: it was along the beautiful mountains on the beach. The waves were a bit rough at times. It was a bit far from town which I wanted. Taxis & Uber pricing varied alot with getting around. Sun takes time to come to the front of hotel but I liked it.
-Pools: 2 of 3 pools were ok. 2 big ones, 1 has a swim up bar, and the other was heated. The swim up bar pool was very cold. I barely seen people in it. It felt like a waste. The heated pool was nice. They did volleyball at times with which was a lot of fun. The kid pool was cold but my kids didn’t mind. All pools could use some touch ups.
Food: I thought the buffet and seafood restaurant were good for adults. Biggest con was lack of options for kids everywhere other than the pool snacks. They have an Italian & Mexican restaurant for supper. We only went to the Mexican one once as food wasn’t very good and nothing for kids. We weren’t allowed to the Italian one as we had kids, highly disappointing. The server was rude about it.
Room: was in 301 at end of hotel, obstructed view but you could see some of ocean. Bed was very hard. We tried to upgrade 3 to 4 times. Kept telling us just to check back but never did it. AC was loud but worked good. Room had a bad smell.
Staff: most were very friendly! They work long hours every day.
Kids club: weird smell masked with bad cleaner.
Different colour band may have helped

Leisure Family_with_children

8/10

Excellent

05 Jan 2026

Juan

The best thing about this hotel are the amazing views

Leisure Partner

10/10

Exceptional

05 Jan 2026

Dhaval

Good staff, clean rooms, clean pool, good activities, great zumba instructor

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Steve Wayne

The hotel was very nice. All of the staff was very pleasant and polite, including the bell man. Ignacio.
One of the things I had a problem with at the hotel was the fact that they left us a bare minimum of towels each day. We didn’t even have face cloths until the sixth or seventh day of
our nine day stay.
Our major complaint was definitely the quality of the food. Our best experience was the Italian restaurant. The food there was à la carte and top quality Italian food. The lasagna was delicious. The soup was great the salad was always very fresh.
All of the other restaurants, we found the food to be subpar. The best seafood at the seafood restaurant was tilapia, which most of us know is a tasteless fish and they did not season.
As far as the Mexican food goes, I have had better Mexican food at a just OK restaurant in Arizona. Everything was sauces upon sauces upon sauces.
Our favorite food was the club sandwiches that we could order through room service. We did at one point put a complaint in with the front desk, knowing that nothing could be done at that point.
Another issue was that the pool was not heated. Next time we book a trip at a hotel with the pool I will make sure that it is heated. There were days that nobody was in the pool except for a few of the children and when the pool warmed up a little bit, it was mostly children in the pool. The adults were not comfortable with the cold water.
This was most likely our last trip to Mexico.

Leisure Partner

8/10

Excellent

01 Jan 2026

Glen

Nice rooms, staff and the Funtastic staff was very friendly and entertaining.

Leisure Partner

4/10

Poor

01 Jan 2026

Alonso

Pool water to cold. Not to many options for eating, food is not good.. room ok, nice ocean view. staff-poor costumer service..

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Jose R

Completely disappointed
Hotel is very bad administrative ( Fabian Ulloa )
management is terrible and discriminatory
Super rude , expensive and the lobby administrators don’t respect your booking price or room “ quality not what I pay for it or expect !
Never go back again

10/10

Exceptional

30 Dec 2025

Daniel

Rooms are amazing and so is the service

Leisure Partner

2/10

Poor

30 Dec 2025

Shuyu

I am writing this review to document a safety failure my family experienced during our stay and to warn other travelers. Late at night, while my wife, our child, and I were asleep, an unauthorized man entered our room. At that moment, we had no way of knowing that he was intoxicated or had the wrong room. We genuinely believed a break-in was occurring and feared for our safety. His behavior, movements, and loud noises were extremely frightening from the first second. I am physically smaller than the man who entered, which made the situation more intimidating, as my priority was to protect my wife and child. Our child was terrified, and the emotional impact of being woken by a stranger inside the room should not be dismissed, especially for families traveling with children. We recorded a short 13-second video of the incident, and everyone who has seen it said they would be extremely frightened and unsure how they would react in that situation. This should never happen in any hotel. Preventing unauthorized access to guest rooms is a basic responsibility that guests should be able to rely on. What made this experience worse was how it was handled afterward. Despite the seriousness of the incident, neither the hotel nor Expedia took appropriate responsibility, and our refund request was refused. I am not posting this to create drama. I am sharing our experience to warn other guests, particularly families, and to highlight a serious failure in safety and accountability.

Leisure Family_with_children

2/10

Poor

29 Dec 2025

Shuyu

During our family stay booked through Expedia, we experienced a serious safety incident. Late at night, while my husband, our young child, and I were asleep, an unauthorized adult entered our hotel room. Police were contacted, and the situation was very frightening and distressing. Hotel staff initially suggested the door had not been locked, which we strongly disagree with, as the door was locked before sleep. Our family was staying in two rooms in different areas of the resort. The incident occurred in an older section, while another family member stayed in a newer area with a different door lock system and had no issues. The following morning, hotel management reviewed surveillance footage and informed us that the issue was related to the door lock, not guest error. We were advised to contact Expedia regarding a refund and were offered alternative accommodations if we chose to stay. However, due to the emotional impact and safety concerns, we no longer felt comfortable remaining and decided to leave early. Before departure, we requested assistance with transportation to the airport but did not receive support. After we left, we were informed that the hotel provided a different explanation and declined responsibility. The inconsistent communication and lack of accountability afterward were disappointing, given the seriousness of the incident. This experience caused distress, and we believe safety concerns of this nature should be handled with greater transparency and care.

Leisure Family_with_children

4/10

Poor

29 Dec 2025

Todd

No hot water in room
Pool was freezing, no one used it all week.
Hot tub was cold all week.
Rude staff
Never any beach or pool chairs available

Leisure Self

8/10

Excellent

29 Dec 2025

Javier Medina

Nice and friendly staff

Leisure Partner

8/10

Excellent

29 Dec 2025

Joel

Very nice all inclusive

Leisure Family

4/10

Poor

28 Dec 2025

Tanner

The property itself wasn’t bad, the service was terrible, the food was bad, and most of the time we were there we were harassed by staff to talk about their other properties.

6/10

Pleasant

28 Dec 2025

Michael Sheinman

- Entertainment was lacking. Volleyball net wasn't available in every day. Schedule wasn't followed. The schedule showed an activity at one time, but sometimes the activity got scheduled. There wasn't much dancing in the evening.
- Although this is something that cannot be changed, it is worth noting that the hotel is positioned in a way that the building blocks the sun off the beach during the majority of the morning in early afternoon, up until around 1 PM, so you can only really enjoy the sunshine and the beach around 1:30 ish.
-The building is quite small, so there isn't really anywhere to walk around to enjoy a beautiful garden or anything like that.
- The food is good in the restaurants. However, the restaurants cannot be reserved. And sometimes we've had to wait up to 2 hours.
- The water next to the beach is clear. But the shore gets deep very quickly, and the waves are very strong, so it's difficult to just relax and enjoy the water unless you go in deeper.The good news is that there was no currents, so you don't get carried away.
- The service, here was excellent. Room was cleaned every day. People are very helpful and friendly.
- Spa has massage but no mani/pedicure services.
- The views out of all the rooms are ocean view and it's absolutely stunning.You can see all of the ocean plus the city and some nature.
- 2 of the elevators were broken they only got fixed after 5 days.
- Gym was good

Leisure Partner

4/10

Poor

26 Dec 2025

Jenny

La playa es muy bonita, pero el servicio de parte del lobby no fue el mejor. La comida no estuvo nada buena asta el último día que hibamos a salir estuvo mejor. El show de circo estuvo muy bonito y si gustan una playa bonita y no es tan importante la comida recomiendo quedarse.

Leisure Family_with_children

4/10

Poor

25 Dec 2025

Kelly Skidgel

Pool was cold. Beach was excellent besides it closed at 8 pm. Staff not super friendly. Food not good. Felt invisible. Super loud weddings until 2 am.

Leisure Family_with_children

4/10

Poor

25 Dec 2025

Kelly Skidgel

Pool needs updated. Staff was not super attentive. Food was not very good. “Smith” the Zumba person was phenomenal!

Leisure Family_with_children

8/10

Excellent

21 Dec 2025

micheal gary

Friendly staff

Leisure

2/10

Poor

15 Dec 2025

Neda

Hotel website claims this as 5-star - completely misleading. Check-in was rushed and unhelpful. The room was spacious but poorly maintained: extremely uncomfortable, sunken mattresses, bad pillows, dirty/possibly moldy curtains; a desk with no chair; missing balcony table despite multiple requests; and inconsistent towel replacement. Replacing a broken ironing board took three days and multiple requests, and the replacement was also broken and dirty. Food was lukewarm, repetitive and mostly disappointing. Staff repeatedly asked about allergies, but offered no guidance, there was no ingredient labeling or gluten-free desserts. The pool area was overcrowded and extremely loud, turning into a party atmosphere by midday. Evening entertainment blasted until 10:30 PM and could be heard on the 8th floor - completely unsuitable for families with young children. The beach is beautiful but poorly managed: limited umbrellas (8 total for 30 chairs), inconsistent cleanliness, and a smoking area placed directly at the narrow beach entrance despite claims of being smoke-free. Kids Club smelled like a pile of dirty diapers masked by an overwhelming air freshener. WiFi was spotty. The overpriced lobby shop attempted to charge our card $1,000 USD instead of pesos, resulting in a fraud alert. We were even questioned about “checking out” when our room key stopped working mid-stay. Aside from the view and weather, this feels like money wasted. Stay elsewhere.

Leisure Family_with_children

2/10

Poor

12 Dec 2025

Allison Michelle

⭐ Club Royal Puerto Vallarta – Honest Review ⭐
Unfortunately… this stay was a miss.

Food:
•Breakfast/Lunch Buffet: Breakfast has a fresh omelet station, which was the highlight. Lunch? …no comment.
•Dinner: You choose between Mexican or Italian.
•The Mexican dinner was honestly disgusting.
•The Italian was actually great!
•Portion Sizes: Shockingly tiny. Not enough for a small child, let alone a hungry adult.

Staff & Service:
Your experience depends heavily on your bracelet color—aka your VIP status. If you’re not rocking the black VIP band, prepare to be treated like an afterthought.

High-Pressure Sales (“Vultures”):
The time-share/vacation-club team WILL harass you daily. Every day. Every angle. It’s exhausting.

Resort Experience:
•The property looks beautiful, but the pools are absolutely freezing.
•Expect kids running and screaming everywhere.
•Our room smelled musty, and not in a “tropical ocean breeze” way.

Bottom Line:
While the view is stunning, everything else fell flat.
❌ I will never come back.
❌ I will never recommend this resort.

Leisure Friends

8/10

Excellent

05 Dec 2025

Frances Deyonne

The resort is a little gem. The staff was friendly. The only issues I had were, the ATM was out of order, there was no currency exchange, and the worst was the loud music until 11pm every night. You can hear everything in the hallways and outside. There were plenty of things to do. We had a romantic dinner on the rooftop and it was perfect.

Leisure Partner

6/10

Pleasant

05 Dec 2025

Angela

The beach was great, the pool is in the shade all day, the staff was very kind, food was ok, beds were comfy, not very much to do on site.

Leisure Family

10/10

Exceptional

04 Dec 2025

Nancy

Staff were fabulous

Leisure Friends

6/10

Pleasant

03 Dec 2025

Jesus Ivan Ronquillo

Rooms are great, some staff is very friendly and some are grumphy.
One issue that really stands out for me is the variety of food, although it is delicious, its limited.
They have an italian restaurant with ridiculous policy. My wife and I traveled with two minors 10 and 12 to be exact and were denied the entrance to the restaurant.
Another thing I wasn't happy with is the beach space, which i totally understand is not in their hands to expand.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Jorge

Y

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Maria Isabel

BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is.

*Restaurants suck! Wait is always over 1 hour and you can’t make a reservation.

*pools are old and deep, deep. And only one entrance to pool.

*snack bar personnel suck! They ignore people so they don’t have to serve you.

*lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms.

*Room service… always wrong, missing items, and they never have what the menu suggest.

Only good things were the view, the beach is nice but strong and deep. (Not kid friendly)
I also liked that they have a lot of activities and shows.

Leisure Family_with_children

2/10

Poor

28 Nov 2025

David

Room was smelly food was bad only thing good was the beach.

Business_and_leisure Friends

10/10

Exceptional

19 Nov 2025

Gonzalo

As we walked into the hotel, we had an awesome view to the beach with a turquoise color. Our room was great !! Clean and spotless. A small water leak issue in are first night but, was taken care off wright away. All the staff members we met were very polite and helpful. Food was great ! As well.

Leisure Partner