Name: Hyatt Ziva Puerto Vallarta
Address: Carretera a Barra de Navidad Km. 3.5, Zona Hoteler, Puerto Vallarta, 48390, MX

Hyatt Ziva Puerto Vallarta

Puerto Vallarta · Mexico

Carretera a Barra de Navidad Km. 3.5, Zona HotelerView location

100 reviews shown

8/10

Excellent

25 Jul 2026

Ismet

Friendly Staff

8/10

Excellent

25 Jul 2026

Kevin

Overall, we enjoyed our stay at the resort. However, the rooms and facilities could use some updating, as the buildings are starting to show their age. My only other wish is that the pool water was a little cooler. Since the ocean water was also very warm, we were hoping to find a refreshing place to cool off.

10/10

Exceptional

24 Jul 2026

Holly Marie

The staff were very friendly, helpful and fun! Definitely will return for another stay.

10/10

Exceptional

22 Jul 2026

Charstin Jo

We loved this place! Private beach and the water was amazing! We will be back!

10/10

Exceptional

22 Jul 2026

Belal

We loved our stay at Hyatt Ziva! My husband and I are not huge fans of all inclusive resorts, but this one felt different and the food exceeded our expectations. Everything felt made to order and so fresh. The breakfast and lunch buffet options were different each day and we never had any tummy troubles. There was a variety of other restaurant options on property that we also enjoyed. I can honestly say, we never had a bad meal or dining experience.

The staff was helpful, friendly, and mostly bilingual. We were always greeted with a smile and never left waiting with any request. Huge shout out to Ramon, David, Miguel, and Hector who truly made our stay special!

The property was clean and quiet. It felt so secluded in the cove with a view of Los Arcos, and views of Puerto Vallarta in the distance. The bay itself was clear and calm on most days for swimming. Next time, I would bring a float. We chose a swim up room which felt very private and had an incredible view of the beach. Room 1109-1112 have the best unobstructed views. We visited during their slow season (Mid July) which is also rainy season, but loved it because nothing felt crowded and we had sunshine every day.

This was our first time to Puerto Vallarta and we can't wait to go back!

6/10

Pleasant

21 Jul 2026

Angela

Everything it’s ok. Hotel needs to be renovated Except the beach are wonderful

Friends

10/10

Exceptional

20 Jul 2026

Zachary

The staff was very nice and on top of everything.

Partner

10/10

Exceptional

19 Jul 2026

LONG

Everything is just as good as enough.

Family_with_children

8/10

Excellent

19 Jul 2026

Hemant

there was a roach in our room and the staff, though helpful when asked, were slow to get things done and sometimes would ignore us. Pools were great, there were some times in the ocean where there was trash washing up.

Family

10/10

Exceptional

18 Jul 2026

Edgar Allan

⭐⭐⭐⭐⭐ Hyatt Ziva Puerto Vallarta Review (4.8/5)

After spending a week at Hyatt Ziva Puerto Vallarta with my wife and our son, I can confidently say this was one of the best all-inclusive vacations we’ve ever had. From the moment we arrived until the day we left, the staff made us feel genuinely welcomed and cared for. They truly set the bar high for what an all-inclusive resort should be.

Family_with_children

10/10

Exceptional

18 Jul 2026

MIKE

It was awesome and recommended to everyone for sure

Family_with_children

10/10

Exceptional

14 Jul 2026

Milbert

Staff was wonderful, hotel is cleaned and maintained well. Lots of activities to do. Private beach is a plus. Pool bar is fun. Great all inclusive spot.

Family_with_children

10/10

Exceptional

14 Jul 2026

Juan

ALL THE EMPLOYES VERY NICE AND ALWAYS WITH AN SMILE

Partner

10/10

Exceptional

14 Jul 2026

Arman

Great stay will be back! Fremin at Pool was excellent.

Family

4/10

Poor

14 Jul 2026

Rita

Too expensive for Boring stay

Family_with_children

10/10

Exceptional

13 Jul 2026

Christina

Really good food. The only thing is that they charge for certain items on their menu and cabanas.

4/10

Poor

13 Jul 2026

Julissa

My overall experience was disappointing. On the first day, I found an ant on my bed, which raised concerns about the cleanliness. The staff were also not very friendly or welcoming. Unfortunately, based on my experience, I probably would not stay here again.

Family_with_children

10/10

Exceptional

13 Jul 2026

Joshua

Staff was great, beach was amazing. Restaurants got a little warm, but the food was good. For an all-inclusive it was worth the money.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Erik J

The staff at the hotel is really helpful and nice people

Family

10/10

Exceptional

11 Jul 2026

Marcelina

Everything was fabulous, did not like some of the staff (pink shirt) in knowing everywhere you are doing and going of course with intentional sales. Everything was great!

10/10

Exceptional

11 Jul 2026

Monica Jose

Excellent food

Friends

10/10

Exceptional

11 Jul 2026

Ryan

Great property! Nice clean beach with soft sand, rooms were nice and spacious, close to PV for fun nights out. Highly recommended.

10/10

Exceptional

09 Jul 2026

Mark

The Hyatt Ziva was located between two large rock clusters creating a unique private large beach area and the fantastic views from our room on the balcony and the multiple swimming pools. The rooms we much larger than we expected. Always clean and friendly staff were appreciated. My family are already talking about our next vacation in this same resort. They offered a morning exercise class in the pools and there were evening events. watching the sunsets, never got old. I understand there are different seasons there, so plan your vacation accordingly. Bring lots of one US as you will want to tip their friendly staff. Honestly my only regret was that my vacation came to a end...

Family_with_children

8/10

Excellent

08 Jul 2026

Jonathan

Beautiful views of the beach, friendly staff, and comfortable accommodations would be my takeaway from my recent stay here.

Self

8/10

Excellent

07 Jul 2026

Fernando

Un lugar muy cómodo, en un sitio increíble. Privado y tranquilo. Muy práctico el hotel para una escapada. Cosas por mejorar me parece que parte del mobiliario de los restaurantes merece una renovación. Se ve golpeado y le resta puntos. Las habitacion bastante cómodas y con una vista increíble.

Family

10/10

Exceptional

06 Jul 2026

Estefany

My family and I enjoyed our stay. The staff were friendly and very helpful. Highly recommended this resort.

Family_with_children

6/10

Pleasant

06 Jul 2026

Teresita

We stayed in the Club Tower, which is supposed to be the premium section of the resort, but unfortunately the hotel is in desperate need of renovation. The walls seem paperthin,we could hear everything happening in the room next door, as well as the bathroom doors opening and closing in the room above us throughout the night.
The food was good, especially at the specialty restaurants. However, the buffet had a serious issue with flies around the food. We've stayed at several other resorts in Puerto Vallarta and have never experienced anything like this, so it was disappointing.
On the positive side, the beach is beautiful, private, and one of the best features of the resort. Most of the staff were also excellent. A special thank you to Alejandra and Israel, who provided outstanding service and made our stay more enjoyable.
Overall, despite the beautiful beach and friendly staff, the condition of the hotel and the buffet hygiene issues mean we would not choose to stay here again.

Family

10/10

Exceptional

05 Jul 2026

Ciria

Had a wonderful time, traveling with friends, felt incredibly safe, lots to do on the property with an idyllic beach! Loved the spa, beach yoga, pool power dance and foam party, delicious food, we loved every minute of our stay! The staff took excellent care of us, to name a few, Carolina, Leo, Xochitl, Capitan Jose Luis, and so many more! We’d definitely return!

Friends

10/10

Exceptional

04 Jul 2026

Adam

We enjoyed a swim up room (1106) more than we ever have before . Our group had three rooms and we ended up meeting and hanging out with guests from at least four other rooms . The drink delivery from the adjacent bar made the daily afternoon happy hour in the pool a large hit. This hotel is all about a specific location with nice beach and bay views . The Mexican restaurant and Blaze are the stand outs for onsite restaurants. Breakfast in the Buffet restaurant was memorable and everything was very tasty . The room was recently renovated with powerful air conditioning. A nice bed and ample storage . All of the staff resort wide had engaging personalities and the service was fantastic . My Mom had stayed here 38 years ago and enjoyed the recent incarnation equally . The location is two miles south of the Zona Romantico and an easy taxi ride away . We would love to stay here again .

Family

10/10

Exceptional

02 Jul 2026

Michael

Service top notch. Food excellent. Staff beyond helpful. Truly passionate about delivering an experience, not just a place to visit. Beach spotless every day. Drinks cold. Food hot. Room service timely and quality. Multiple eating choices and reservations easy to place. Highly recommended Hyatt Ziva.

Partner

6/10

Pleasant

02 Jul 2026

Deseray

The staff was great, nice, attentive. The food was not the best. The restroom lacked space for our belongings. I wouldn’t stay here again, mainly because of the food.

Family

10/10

Exceptional

01 Jul 2026

Sylvestre

Overall, we loved this resort! The areas were always clean and I never noticed any garbage or dirt lying around. Our rooms were also very clean and were turned daily! They were also great at respecting our door when we did want some privacy. They gave courtesy calls to ensure we did not want cleaning and refills on our fridge just incase, which was appreciated. When there was a big problem with our room, they gave us a new one in less than 5 minutes after our call.
The beach and pools were amazing and we never had trouble finding chairs/towels. The private beach was incredible and was soooo worth it! The food and room service were great!
There were a lot of options of add ons to the all inclusive rate. Cabanas, romantic dinners, spa, etc. were all not included, but accessible (although expensive). We also went with our family of 20, and they had trouble sitting us together, even though we made reservations in advance. They had the space, but did not want to move the tables. After a member in our family said something, the Italian restaurant moved tables around, but it took about 30 minutes after our reservation was before they sat us together. The other restaurants only sat up to 8 people together. We do not blame them too much as we were big, but it didn't seem like they tried very hard to get us together.
Other than this inconvenience of not being together during meals, this resort was great. I would highly recommend for couples. The beach was unbeatable and such a perk!

Family

8/10

Excellent

30 Jun 2026

Marina

Loveeeee this location, we went back twice now!

Partner

10/10

Exceptional

29 Jun 2026

Natalie Anne Fuentes and John William

Beautiful and convenient location. Loved the private beach! Wonderful stay we loved it and would absolutely stay again!!

Family

8/10

Excellent

29 Jun 2026

Mohammad Saber

Location and secluded beach was great
The guest rooms were a bit far from lobby
In some occasions food was not as great but overall was okay

Family_with_children

10/10

Exceptional

28 Jun 2026

Andres

everything was good. staff very helpful

Family_with_children

10/10

Exceptional

26 Jun 2026

Nina

We’ve been coming here at ever since it turned into the Hyatt and have had a wonderful experience every year have

10/10

Exceptional

25 Jun 2026

Maximiliano

Hyatt Ziva was an amazing stay. I came here with my girlfriend for our anniversary and it was an amazing time. Staff was awesome, food was great, everything was extremely convenient. Would definitely come back

Partner

10/10

Exceptional

23 Jun 2026

Michael

Pretty much every room has an ocean view! It is so nice that this hotel has a secluded beach so it feels very private. It is nice that they have a buffet as well as other restaurants that you can sit and dine at.

Family_with_children

6/10

Pleasant

23 Jun 2026

Alison

Just small glitches. Nothing major

Self

10/10

Exceptional

23 Jun 2026

nawang

THE STAFF WAS FANTASTIC. WE LOOK FORWARD TO COMING BACK TO HYATT ZIVA PUERTO VALLARTA

10/10

Exceptional

22 Jun 2026

Jack

This location is the BEST all-inclusive. We got a discounted upgrade to the swim up room and the staff was so so so friendly! Israel and Christian in particular were amazing and friendly with the drinks and service they provided!

Partner

10/10

Exceptional

22 Jun 2026

Raul

Clean room, friendly staff, excellent beach.

Partner

10/10

Exceptional

21 Jun 2026

Brett

The resort itself was gorgeous and was very clean! The food here was pretty good. Room service was awesome. Everyone was very friendly. We’d definitely come back to this resort again!!

Partner

10/10

Exceptional

20 Jun 2026

Julio

The beach is perfect to enjoy it with kiddos. The buffet is amazing, we stayed for a week and everyday we have different and delicious food options. The Italian restaurant was our favorite. Kids club staff was great with my daughters. They always have activities to entertain them. The whole staff is amazing! We are planning to come back with extended family:)

Family_with_children

10/10

Exceptional

20 Jun 2026

david Allan

Beautiful grounds, best beach in the area, good dining options, nice rooms and above all, fantastic service, the best at any resort I ‘ve been to, period. I would highly recommend Hyatt Ziva.

Partner

10/10

Exceptional

20 Jun 2026

Emilio

Had a fantastic stay here from start to finish. The room was incredibly clean, spacious, and comfortable, exactly what you want after a long day out. The entire staff went out of their way to be helpful and welcoming. A huge highlight was definitely the pool area and the gorgeous beach view, which made for a perfect morning spot with coffee. Would absolutely stay here again and highly recommend it to anyone looking for a seamless, relaxing trip!

Family_with_children

10/10

Exceptional

16 Jun 2026

Patrick

Most amazing vacation I have ever had!

Partner

8/10

Excellent

15 Jun 2026

olivia

Wonderful beautiful beach, wonderful staff, good food, how ever hotel needs updating and retouching

Family_with_children

10/10

Exceptional

14 Jun 2026

Gael

Nice 👍

Partner

8/10

Excellent

13 Jun 2026

Rhita

Friendly staff, great property and delicious buffet!

Family_with_children

10/10

Exceptional

13 Jun 2026

Tierney

Best trip to Mexico I’ve ever been on

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Gregory

I’ll tell you for a family friendly resort with decent food a friendly staff and a great gym you can’t beat this place!

Family_with_children

10/10

Exceptional

12 Jun 2026

Jacqueline

Hyatt Ziva was beautiful excellent hospitality and food was good. I have no complaint just wish I could’ve stayed longer. Can’t wait til next time.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Geraldine

My boyfriend and I recently spent six wonderful days at the Hyatt Ziva Puerto Vallarta with two other couples, and we had an incredible experience from start to finish.

The resort is beautiful, with gorgeous pools, a private beach, and breathtaking views that made it easy to relax and enjoy every moment. The food was outstanding throughout our stay. We especially loved the buffet, which offered a great variety of fresh and delicious options every day, and the specialty restaurants were equally impressive.

What truly made our vacation special was the exceptional service. We would like to give special recognition to Alondra and Joel, who went above and beyond to make sure our group was taken care of. Their friendliness, attentiveness, and professionalism made us feel welcome throughout our stay. We would also like to thank Brenda at the Culinary Concierge for her assistance and dedication in helping us with our dining experiences.

One of the highlights of our trip was the fabulous mariachi show. It was a wonderful celebration of Mexican culture and a memorable part of our vacation.

Thank you to everyone at Hyatt Ziva Puerto Vallarta for making our stay so enjoyable. We created wonderful memories with friends and loved every minute of our visit. We are already looking forward to returning in the future!

Highly recommended! 🌴☀️🏖️🍹

Friends

8/10

Excellent

11 Jun 2026

Jarod

Good

10/10

Exceptional

11 Jun 2026

Czerlene Mae

This was my very first trip to puerto vallarta and honestly staying at Hyatt Ziva made me understand why you would go to Mexico twice a year. Sometimes, the ocean conditions were not that good for swimming so we mostly swam at the hotel and it was amazing! The pools were clean during my entire stay. You also have the ocean view in front of you and it feels like you're getting in the beach experience but at a leisurely place especially for a non-swimmer. Staff were also amazing— from the concierge that was always recommending places, assisting me when i was sick and even recommended to be assessed by the hospital doctor liasion, to ordering us a cab whenever we needed.

Food was also spectacular. All of the restaurants are A1, the servers were efficient and observant. Honestly, the hotel made me feel so well taken care of that I actually feel relaxed. Hyatt Ziva is basically a newfound place of solace for me and I can confidently say that they have truly represented the essence of Mexico. They were the magical fairies that took care of everything.

There’s not a place that I can recommend more than Hyatt Ziva.

Friends

10/10

Exceptional

09 Jun 2026

Abraham

Amazing hotel

10/10

Exceptional

07 Jun 2026

Walter

I love the service and friendly staff, everyone at the Hyatt ziva was amazing, I also enjoyed the private beach, the buffet was great especially Cesar a cook at the seafood station area. He served me some delicious spicy shrimp. I can't wait to go back to Puerto Vallarta just to visit my friends who work there. Thank you very much for making my stay very welcoming.see you next year.

Friends

10/10

Exceptional

07 Jun 2026

Karla

Beautiful resort. Would come back and recommend. Amazing customer service but two staff members stood out. Hector from the buffet and chef Cesar. Both really made us felt welcomed, like we were really family. Because of them I WILL come back!!

Family

10/10

Exceptional

05 Jun 2026

monica d

Israel, Christian and Eduardo made the stay the best. Best team ever making sure we were taken care of at every given moment

Family_with_children

10/10

Exceptional

05 Jun 2026

Megan M

My boyfriend and I took our first vacation together here in Puerto Vallarta, the Hyatt Ziva. We picked one week inclusive with a great ocean view and balcony. We were pleasantly surprised when we arrived. The place was so beautiful and it had a.very relaxing and friendly feel. We had a great experience with several of the staff including Ishmael, Abraham. And Judith. Our beautiful room was fully air conditioned and we loved it. The food was fantastic, the people were warm and welcoming. The activities were fun. The Fiesta with the Mariachi band and dancers made our last night so special. We highly recommend this place!

8/10

Excellent

05 Jun 2026

Raquel

Menu selections of foods and drinks in the restaurants and bars are all great. Staff are pleasant, friendly and helpful. Enjoyed the pool and water activities in the hotel. Had nice experience with the Hydrotherapy spa and Cabanas. Abraham at Blaze, Fermin and Ivan (servers at Cabanas) and Vivaz servers and cooks are all amazing and treat us very well. Chef Job’s Tepanyaki performance is really entertaining. Taxi drivers in the hotel made our trip smooth.

Room is clean. Thanks to Paloma. Fridge is timely restocked. I can rate our stay 9 out of 10, it’s because of the air conditioner that doesn’t work properly. Giving an inconsistent comfortable temperature though it was serviced twice by the maintenance guys. To keep the temperature on acceptable comfort level, Hubby requested a portable electric fan which was brought to us by the staff right away.

That being said, I still highly recommend Hyatt Ziva-all inclusive stay.

Family

8/10

Excellent

04 Jun 2026

Tamara

Positives: The setting was very picturesque and romantic. Room and view was amazing, private beach was perfect, strolling between all the pools was very relaxing, cafe was great for coffee, interior design modern and hotel recently renovated. The staff was soooo nice!

Negatives: The food was just ok (definitely Blaze was the best, esp for breakfast), and there was a lack of adult ‘sexy spaces’. No night club. Bars only at the pool and sports bar, and the DJ didn’t show up on Saturday night. We were in bed by 10:30, which is not usually what we want on vacation.

Partner

10/10

Exceptional

02 Jun 2026

Patricia

The Spa was a beautiful experience with an amazing view. I loved all the restaurants, the coffee shop and the sport’s bar. The Vivaz restaurant was amazing, the manager was so attentive that she brought my mom and I birthday cakes for both when she found out we were celebrating our birthdays! She was amazing
Furniture is worn out and the cleaning crew need to disinfect the room telephone which had a very bad smell as well as the toilet room
I got sick from one day to another I had food poisoning or something like that but I was very pleased with the room service and the food and beverage manager that kept checking on me and the meals they provided were just what I needed after the bad experience
I would go back and stay at this resort! Views are amazing, people working there do a great job and the shows that they have nightly were amazing! The team trying to sell vacation packages is a waste of time and they take to much time and are very persistent that is hard to get out of there!
I would recommend this resort regardless the few bad incidents. Once again I will love to go back ❤️

Family

8/10

Excellent

30 May 2026

Judge

This was my third stay at this property which I return to because of the beach access and the incredible staff. Although the facilities are dated the location with a private beach is ideal for a get away vacation. I particularly love the club level rooms in the “newer” of the two buildings. To sit on your balcony while viewing the sunset is beautiful. You can also sleep to the sound of crashing waves. The staff is outstanding (Lisbeth, Alejandro, Nicholas and Oscar) they go above and beyond to make your stay comfortable. I highly recommend the property especially the beach access.

Partner

10/10

Exceptional

27 May 2026

Charity

Great all inclusive! Excellent service, good food, will be back!

Partner

8/10

Excellent

26 May 2026

lisa

The only thing we feel needs improving is to have a quite bar in the lobby to go to after dinner instead of the sports bar. The sports bar is nice but the music is very discoish for people every night when it would just be nice to go and relax and have a drink maybe a piano bar

Friends

8/10

Excellent

25 May 2026

Thomas

This was our first time at the Hyatt Ziva where we and two other couples came for a week. Overall we had a great time.

Keeping from from rating this as Excellent were just a couple of things. The day we arrived, both elevators in the east tower were broken and people were lined up to take the service elevator. The problem was fixed by the end of the following day, but it was quite a hassle.

The room amenities were good, but I was surprised at the lack of any ice machine in the building, anywhere despite supplying an ice bucket in the room. One must either order ice from room service or go to the nearest open bar with your room's ice bucket.

The food was good, but not excellent (although I felt the Casa Grande was bordering on excellent); food options were good, we never had a problem getting a table, but a first class meal with good wine would require you to pay an up-charge.

All that said, I'll repeat that we had a great time here. The staff were universally excellent; friendly and helpful. The beach was very nice, plenty of palapas and chairs, good beach service. Plenty of pools, but more limited chairs and shade around some pools.

All in all, I think we would stay here again.

Friends

10/10

Exceptional

25 May 2026

Michelle

Location was ideal for the airport and walking distance on a trail to restaurants. Rooms are spacious. The only downside was how expensive the parking was.

Partner

10/10

Exceptional

24 May 2026

Ruth

Todo nos encantó, excelente servicio del personal , buena comida y la playa era solo para los del hotel

Friends

10/10

Exceptional

24 May 2026

Edward Bernal

Private resort with his own private beach, the staff super helpful and friendly, several restaurants.

Family

4/10

Poor

21 May 2026

Bridgett

We will not be returning to this property. The hotel was immensely hot as were all the restaurants. There was no way to stay on the beach or by the pool to eat lunch. It was overall not a great experience.

Family_with_children

10/10

Exceptional

19 May 2026

Charlotte Rebecca

Wonderfully friendly staff, if slow sometimes. Excellent food. Appreciated the adults only pools.

Partner

8/10

Excellent

18 May 2026

JULIO

The activities at the resort were great, everyday something nice to try and see!
Personally, my whole family enjoyed the stretching's class every morning. Leo was amazing!! Overall was a nice place to stay.

Family_with_children

10/10

Exceptional

17 May 2026

Caitriona

Loved my stay. Highly recommend.

Self

8/10

Excellent

15 May 2026

Frank

It was a good overall stay but i few things could have been addressed. Was there celebrating my wifes 60 th birthday. 1 i emailed ahead of time and also asked front desk to contact the hibachi restaurant to supply a dessert with a candle but they did not supply. 2 i requested 3x to have my room corridor light to be repaired a wirk order card was left in my room that stated the work was complete but it never went on. 3 after walking across the hot beach without my sandals ( my fault) i stopped to the tortuga bar and asked for a bottle of water and the bar tender refused to give me one, he said they were only for the rental cabanas. I had a few drinks at this bar the day before and the same old bar tender gave me water bottles and even accepted my tip.???

10/10

Exceptional

14 May 2026

DAwn

Yes to all. We very much enjoyed our time at Hyatt Ziva. The pools were great and offered both adult only pools and those for adults and children.

10/10

Exceptional

14 May 2026

Martha

Nice property I’ll be back soon

Family

10/10

Exceptional

09 May 2026

Ana Ruby

The place was amazing, the staff was very attentive and friendly. After each night our room was properly cleaned and tighten up.
I would definitely come back here. Oh and the amenities they had were incredible! 10/10

Family

10/10

Exceptional

05 May 2026

Jakob

Wonderful

Family

10/10

Exceptional

05 May 2026

Jessica

Wonderful

Family

8/10

Excellent

05 May 2026

cindy

Staff super friendly, most of the food was great except for one of the restaurants food and service were bad..

Partner

10/10

Exceptional

04 May 2026

Samuel

We definitely tried the Spa it was amazing! The coffee shop was a life saver! Staff were very friendly and very prompt! Bar service was great David from playa bar was amazing and Fermin from turtle bar was incredible! Very hard workers! Cleaning service was always superb!

Partner

10/10

Exceptional

02 May 2026

Melissa

Love it! Already booked another trip back. Staff is super helpful. Rooms are extremely clean. Food is delicious. Great options for dining.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Fernando

very clean, room is very comfortable and staff is very friendly and attentive.

the shows lacked quality for this type of resort and its high prices.

It is very confusing to navigate into what's included and what is not included in this \"all inclusive\" resort where every little upgrade for food item is extra (if you want your dinner with meat or seafood, be prepared to pay very high pricing. Not a great feeling after paying over 400 per night for the resort).

Partner

10/10

Exceptional

27 Apr 2026

Amber

We had a great experience at this resort and would definitely come back. The staff was friendly and attentive, and everything felt easy and relaxing from start to finish.

The food and drinks were consistently good, and there was always something available without long waits. One of our favorite parts was the spa—our massage was amazing and super relaxing.

We also did a private dinner, which was a really special experience with beautiful setup and great service. The resort itself is well-maintained and has gorgeous scenery, perfect for photos and just enjoying the atmosphere.

Overall, it was a stress-free, enjoyable trip and a great choice for a couples getaway.

Partner

8/10

Excellent

22 Apr 2026

Antonio P

We just got back from a 4-night stay at Hyatt Ziva Puerto Vallarta and had a really great experience overall.
The setting is probably the standout feature—being tucked into a private cove makes a big difference. The beach felt more secluded than most places we’ve been, and the views with the mountains around the bay were beautiful. We spent most of our time by the pools, which were clean, well-maintained, and never felt overly crowded. There were plenty of loungers, and the swim-up bar was a nice touch for relaxing during the day.
The food was underwhelming but what we expected for an all-inclusive. Not every meal was amazing, but there was enough variety that we always found something we enjoyed.
Service was consistently friendly and attentive without feeling over the top. David who worked around the adult pool was amazing! Hector at the buffet did a great job checking in and keeping things running smoothly.
The rooms were comfortable and clean, and we appreciated having a balcony to enjoy the view. The resort overall felt well-kept and easy to get around.

Overall, this was exactly the kind of trip we were hoping for—easy, relaxing, and a great place to unwind for a few days. We’d definitely consider coming back.

Partner

10/10

Exceptional

21 Apr 2026

Peter

Excellent staff and beautiful environment

Family_with_children

10/10

Exceptional

21 Apr 2026

Anna

Soledad and Yaneli We’re great very helpful and made us feel very welcomed. The food was very fresh and delicious. Everyone there is happy to help . The manager at the buffet was very kind (sorry forgot her name ) always making sure we were helped

Partner

10/10

Exceptional

21 Apr 2026

Daisy

Great!!!

10/10

Exceptional

21 Apr 2026

Sheree

Very nice staff and property.

8/10

Excellent

19 Apr 2026

Christine

My husband and I stayed for a week at the Hyatt Ziva. The best and most amazing part of this resort is the beach - it’s a private beach in a protected cove which made the whole area feel really quiet and secluded. We were visiting shortly after some issues in the city which reduced tourism so the hotel was fairly empty (which we loved) and some of the restaurants closed since there weren’t many people. Our biggest complaint overall was the food was just not good at any of the restaurants, and the drinks were extremely watered down. Otherwise, we loved this hotel and the staff were amazing. There was free kayaking and plenty of pools - no beach chair reserving. We left our kiddo at home but there were a lot of fun kid activities planned. Not many adult activities but again, I think that’s probably because the hotel wasn’t busy. We loved it here overall!

Partner

10/10

Exceptional

17 Apr 2026

James

Perfect from lobby, staff, rooms,views, pools, amenities, restaurants, drinks.

Partner

10/10

Exceptional

15 Apr 2026

Nicole Marie

Excellent view, perfect service, friendly staff, and great food! The beach was absolute heaven!

10/10

Exceptional

15 Apr 2026

Beeta

I had really great time at this resort and staff was very friendly and helpful

10/10

Exceptional

12 Apr 2026

Miguel

Highly recommend!

Partner

10/10

Exceptional

12 Apr 2026

Anaelisa

This was our fourth trip to this hotel. We absolutely love the ease and convenience this hotel provides for our family.

10/10

Exceptional

11 Apr 2026

Tony

Nice staff helpful food is good service is great just relaxing no stress

Self

10/10

Exceptional

11 Apr 2026

Carmen

We had a wonderful time at the Hyatt Ziva. The view from our room was stunning and the whole property was gorgeous. The food was excellent and we enjoyed the variety of restaurants. The staff were all so friendly and they work hard to make our stay enjoyable. The nightly entertainment was fun. My 11 year old son also had a fantastic time. I was hoping to take advantage of the kids club more but it seemed to cater to the younger ages more. He did one activity where they got to cook their own pizzas and he enjoyed it, but he was definitely older than all the other kids there, so we couldn’t convince him to join any other activities. We would love to return one day. We came home feeling more relaxed.