Name: Pullman Paris Centre - Bercy
Address: 1 rue de Libourne., 1, Paris, 75012, FR

Pullman Paris Centre - Bercy

Paris · France

1 rue de Libourne., 1View location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Deborah

Breakfast was the best

8/10

Excellent

02 Aug 2026

Andree

The hallway outside my room was undergoing renovations. The noise and the workers chatting disturbed me a bit around 8 a.m. Apart from that, everything was perfect. It was a lovely stay at the Pullman Paris Centre-Bercy.

4/10

Poor

24 Jul 2026

Tina

Disappointed by the hotel. We are well traveled and not picky and to write bad reviews takes a lot but here goes….We were a family of 4 and the deluxe family room was a joke. Couldn’t even open a suitcase, way too small. Tiny bathroom with one sink; was told this was already the upgraded version. We had to ask housekeeping for more towels every day, as they would only leave 2 big and small towels every day. Makes no sense if room is occupied by 4 persons.
Hotel DOUBLE CHARGED us. I paid in full when booking three months prior. The day of departure my card was charged again for the full amount! Got an apology, it was a mistake and will take a week for refund to show up! Totally unacceptable and took the icing on the cake on our experience. I don’t think anyone wants to wait on a $1700 refund for one week when traveling.
Breakfast very average, long lines at coffee machine. Limited options. Try to come early before 9am. Service non existent. Compared to other hotels in Europe on our trip prior with breakfast buffet this was unfortunately the worst.
Internet didn’t work well either and I just ended up using phone data.

Only positive was Bercy village, lots of food and shopping options right in front of your door step. Also metro station very convenient and never busy, and easy to get into Centre within 20-25 min with one change. Kids loved the metro experience.

Sadly won’t be back and don’t recommend. For the price we paid we can find better options with better service.

6/10

Pleasant

22 Jul 2026

Karthik

Air conditioning needs improvement in the property. Bar and staff are very ordinary

10/10

Exceptional

16 Jul 2026

Lisa

Our family enjoyed the stay. The hotel was lovely, there is a nice bakery and plaza across the street. The staff was friendly and helpful. The rooms were spacious and clean. Our family enjoyed the stay. There was a great foosball and pingpong table for family enjoyment.

Family_with_children

10/10

Exceptional

14 Jul 2026

PLACIARD

Very good breakfast.
Ping-Pong and pool for the kids.

Family_with_children

10/10

Exceptional

03 Jul 2026

Michael

For those with families, a nice touch were the ping-pong tables and foosball table near the elevators. It’s also steps from Bercy Village and many food options.

Family_with_children

10/10

Exceptional

30 Jun 2026

Madhu

it was excellent, we enjoyed staying with you guys

Friends_and_family Family

4/10

Poor

27 Jun 2026

Juan M

I don’t recommend this hotel.

Family_with_children

10/10

Exceptional

27 Jun 2026

Sonia

Excellent location and stay

Family

8/10

Excellent

23 Jun 2026

Venkataramanan

Staff were not empathetic to needs of requiring water at midnight. But luckily the manager on duty took a call and helped us. Rooms are nice and clean. Breakfast is great. Hotel has great amenities and restaurants. Food is excellent.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Shah

Great location for Bercy Arena, Bercy Park and Village and very close to Cours St Emilion metro. Great size room and bed with nice quality bed linen. Great breakfast. Table tennis and table football if interested. Bar a bit pricey but very nice.

Partner

6/10

Pleasant

29 May 2026

ARMEN

There are more competitive hotel options available at this price point.

Partner

4/10

Poor

25 May 2026

Nathan

overall i think the staff were the most disappointing- the staff gave the energy you were the worst burden of their life. i know english can be a task - but belittling eng speakers and make them feel less than is not customary in any language. or, maybe it was because i am gay checking in with my husband and the staff were homophobic? maybe? the staff were awful, mean, made us feel like we were less than, made us feel like we the biggest burden. absolutely definitely wouldn’t recommend for lgbt travellers - do better

Partner

6/10

Pleasant

19 May 2026

ibrahima

Overall, the service was ok. A couple of days, the cleanliness was not what it should be.
The breakfast was disappointing

6/10

Pleasant

16 May 2026

Mann

The check in was smooth. Except WiFi was terrible. One of staff member at the desk was rude to worst customer service I received. Day before I was checking out, went ask him I can settle my bill as I was leaving early morning.
He refused & these are his words come in morning he can’t do it right now.
This was my 18th stay in this hotel in past 10 years. If they don’t care will look for another hotel.
They should hold him responsible teach him how to deal with clients or Get ride of him.

Self

10/10

Exceptional

15 May 2026

Gek Wen

Staff were helpful & polite. My daughter likes the table tennis & football tables in the lobby. Room was spacious & quite clean. The mattress & pillow left a deep impression cos mattress was thick & firm, and pillow gave good support. Hence we slept really well. Actually everything was good. The only complaint we have is the free bottled water provided. The cap is too tight & difficult to open. Opening the metal cap caused much pain to my fingers and sometimes I failed to open the bottle & ended up thirsty with painful fingers. So we bought own water instead.

Family

10/10

Exceptional

09 May 2026

Meha

Room was clean and spacious

Family

8/10

Excellent

08 May 2026

Ian

Breakfast was very good. The property is 40 years old and is getting a bit tired. Bercy Village nearby is really good.

10/10

Exceptional

26 Apr 2026

Sarah

Great location. Quiet room. Friendly staff

10/10

Exceptional

20 Apr 2026

Jaime

Very nice hotel. Small restaurant with poor quality food.

Partner

6/10

Pleasant

17 Apr 2026

Lee

I have very bad experience when I checkout on Apr 17th.
The staff name Tom on the checkout counter who is very impolite. He has no greeting, no smile and no eye contact with me even I said hello to him during checkout.
Maybe he is a deaf or mute person...

10/10

Exceptional

14 Apr 2026

Sarah

Great location next to Metro shops and food. Concierge super helpful and friendly. Quiet and comfortable rooms. Highly recommend

Partner

10/10

Exceptional

22 Mar 2026

Jackie

Staff were amazing

Family

10/10

Exceptional

28 Feb 2026

Carolina

The place is on a great location as the metro is right next to it and also the villa with all the restaurants is also walking distance.
Great hotel.
Coffee machine broken it did not work for me but that is not a reason to take away a star

Family_with_children

10/10

Exceptional

24 Feb 2026

Victoria

Great staff, good location and excellent breakfast!

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

Aubrey

Everything stood out but especially the staff and amenities

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Francisco

Very good location

8/10

Excellent

19 Jan 2026

Sheedah

I like the hotel comfort and the area is quiet.

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Detrick

Pancakes came cold and an hour after I ordered breakfast.

Leisure Friends

10/10

Exceptional

06 Jan 2026

Alejandro

Great breakfast options. Wonderful and friendly personal on the floors to help with needs. Nice pool and spa. Great location.

Leisure Partner

6/10

Pleasant

31 Dec 2025

Victoria

Staff

Business Family

10/10

Exceptional

06 Dec 2025

Sherif

Every thing is amazing , hotel reception, room service, location

2/10

Poor

28 Nov 2025

Travel

Had three people staying this hotel. Two of them had bedbugs in their rooms and had to seek medical attention

Business

8/10

Excellent

21 Nov 2025

Olaide

Clean and modern room

Partner

10/10

Exceptional

09 Nov 2025

Johannes

Very courteous staff and great amenities

Friends_and_family Friends

8/10

Excellent

08 Nov 2025

ADEBAYO

All went well thanks

Business

10/10

Exceptional

06 Nov 2025

Kristin

I absolutely loved staying here! The staff was so friendly and helpful during the entire stay. I appreciated greatly after our 14 hour flight - we had tried to opt for an early check in online and I guess it just didn’t get through on Expedia. When we arrived at the hotel the front desk made sure our room would be given priority to being cleaned and we were able to check in earlier than the designated check in time, which was much appreciated because we were exhausted!

I loved how we got daily water refills. The room was clean. Only downsides were waiting for the elevators / elevators or them being out of service. All in all would stay here again, location was a bit far due to Ubers but maybe next time will take the transit.

Leisure Friends

6/10

Pleasant

27 Oct 2025

Charanjit Singh

Hotel restaurant had limited options, and certain foods were not available from the menu when we dined there.

Leisure Family

8/10

Excellent

26 Oct 2025

Janique

No variety for breakfast option

Leisure Self

8/10

Excellent

13 Oct 2025

Kin Hang

Good

Leisure Family

2/10

Poor

10 Oct 2025

James

All the staff were very rude
Not helpful
Made ALOT of mistakes

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Deborah

Excellent location, close to metro, easy to get to attractions. Excellent restaurant on site, plus many options in the little shopping area adjacent to the hotel.

Leisure Family

10/10

Exceptional

29 Sep 2025

Lynn

Room was big. We had deluxe room. It was a corner room so the windows opened...great for fresh air.the regular rooms do not have this.swimming pool is lovely. You book your slot but it was never busy. Family hours are from 9-11am. Robes in the room are used as there is no changing rooms. Drinks in the bar are a little expensive, 14 euro for ipa. But there are so many little eateries and bars nearby, it shouldnt be an issue. Free fuseball and tabletennis in the lobby. Great fun! 4 min walk to metro which stops at chatelet..v central. Overall, i would stay here agaiin without hesitation.

Partner

10/10

Exceptional

28 Sep 2025

Soe

Didn’t utilized the spa. But hotel rooms are cleaned well.

Self

10/10

Exceptional

12 Sep 2025

Fabrizio

Great experience

6/10

Pleasant

24 Aug 2025

Jacqueline Sarah

Firsty, on arrival we had to pay 300 Euros. The reason we chose this property was because it didn't detail anywhere about any deposit. Like so many of the other hotels. So be aware of this!

The good bits..... Amazing breakfast, lots of choice and open between 6.30am and 11am. The staff were polite. A lot of the staff spoke English. A beautiful terrace that you could sit out on. A great swimming pool, facilities and right next to Bercy Village. It is also a three minute walk to the Metro station Cour Saint-Emilion. So really easy to get into the centre of Paris. A very nice, safe area with lots of cafes and eating places.

The annoying bits..... Well having to pay a 300 Euro deposit without being made aware of this! The staff were polite, however, when I asked for a new hairdryer (the one in our room was broken) one never appeared. We were there for 5 nights. I also asked for a jug of water and we never received this either. So the staff aren't very good when you ask for things. The hotel is a bit run down. Though the bathrooms are beautiful and well equipped. Very expensive if you purchase any food or drinks. Although having a drink on their beautiful terrace is worth it! Not a lot of food choice either. Hotel isn't as lovely as the pictures. Big hotel. It could be better! But a reasonable stay in a decent, Parisian area.

Family

10/10

Exceptional

23 Aug 2025

Ricky

We arrived a little early and simply inquired about leaving our luggage but to our pleasant surprise they allowed us early check in. This is a wonderful thing following a full day of travel.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Kyle

Customer service was great, parking was easy.

8/10

Excellent

06 Aug 2025

andrea

Hotel was great. Close to the metro.

Leisure Family

6/10

Pleasant

03 Aug 2025

Anita

Overall a nice property downside very stingy on water only 2 bottles a day and you can’t have them refilled. Contacted them way in advance as we were staying to celebrate our anniversary they never responded or acknowledged some staff members need to work on their customer service skills

Leisure Family

10/10

Exceptional

29 Jul 2025

Bedi

Comfort bed and friendly staff

Leisure Partner

10/10

Exceptional

27 Jul 2025

Leticia

Amazing location! Loved Bercy Village a 5 min walk to dozens of restaurants and a Carrefour Market, plus an excellent Boulangerie where we got pasteries and breakfast almost every day for amazing prices. The pool, the amenities everything was amazing and the staff, probably the most helpful during our entire trip. And right next to Metro! This is where I’d go back to every time,

Leisure Family

10/10

Exceptional

11 Jul 2025

Marie Fiona

Comfortable stay in an area that has been redeveloped with shops and cafes.
Marie was exceptionally helpful and ensured everything was perfect for us

Leisure Partner

10/10

Exceptional

24 Jun 2025

Rania

Nice neighborhood, nice hotel, comfy beds, super cute era close to dt paris

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

John

We had a great stay at the hotel. Friendly staff, good air conditioning in the rooms, and comfortable beds. Would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Benjamin

Great location with metro ligne 14 walking distance.
Exceptional breakfast.
Room are modern and clean and good size for Paris.
Quality beds but little small for American standard.

8/10

Excellent

09 Jun 2025

Jerry

Spa amenities

8/10

Excellent

20 May 2025

William Neil

Air con terrible , very poor sleep, under a towel !! Quilt way to hot for room temp

Business

10/10

Exceptional

11 May 2025

Robert

Very nice hotel, one of the best we've stayed at. Close to the 14 Metro line and an outdoor mall. Nice big room, with robes and slippers, all the amenities.

Leisure Partner

10/10

Exceptional

06 May 2025

Gerardo

Fabulous time with nearby shops and restaurants.

Leisure Family

2/10

Poor

20 Apr 2025

Verified traveler

I will never reserve here again.

Very soon after reserving we had a family incident that caused us to cancel our trip. The hotel would not refund our costs under any circumstances. Therefore, I kept the reservation and just did not use it.

Partner

8/10

Excellent

18 Apr 2025

Mann

Loved the stay & nice open space

Self

10/10

Exceptional

16 Apr 2025

Chris

This is a perfect location to explore the city. The hotel is also very family friendly. Being so close to Bercy Village is useful for excellent dining options and shopping. We would stay here again.

Leisure Family

10/10

Exceptional

15 Apr 2025

Astrid

It is away from the madness of Paris center but yet, closed enough. Easy access all around town. Modern facility, big rooms.

Leisure Family

8/10

Excellent

12 Apr 2025

Zhanna

The subway is 5 min walk only and it goes to the Orly Aéroport. A lot of of dinning options nearby.

Leisure Partner

6/10

Pleasant

09 Apr 2025

Adnan

The overall stay was pleasant, staff are helpful and welcoming.

However, a few things had disappointed us.

Firstly, they have chromecast in the bedrooms, it worked the first half of our stay then all of a sudden one evening it was not there anymore and after consulting with the front desk, they sent a technician up who had a look but couldn’t fix it. The matter was just left unresolved and we didn’t bother with the tv for our last 3 nights.

We did have to request more than once for extra towels as they did not get sent up after asking the first time. There was also a situation where the cleaner had taken our robes but didn’t replace them and we again had to request twice for these which delayed our pool time.

In the spa area, on the first day the Hammam was not on and we had to find someone who could turn it on and we didn’t use it this day as it wasn’t hot enough due to being off all morning. The hammam was fine for the rest of the trip but then the sauna was out of service with the door being off the hinges so we were unable to use this for most of our stay.

The pool is nice, warm and of a good size. We enjoyed the breakfast however there was no halal meat/chicken option or alternatives for these so we stuck with eggs pastries the whole stay.

Upon arriving, I was asked to pay a €450 deposit for room charges which I did not pay as I was told prior to my stay that it would be €150 so after a bit of back and forth agreed that I would only pay €150.

Overall good Stay

Leisure Partner

10/10

Exceptional

16 Jan 2025

Linda

A wonderful place to stay on the outer edge of Paris city Metro super close, really quaint shopping and dining close to the hotel parking across the street fantastic probably cheapest in Paris €16 a day

Leisure Partner

8/10

Excellent

12 Jan 2025

Benjamin

Construction works nearby

Leisure Family

6/10

Pleasant

09 Jan 2025

Fabiana

The property was near a small shopping area which was nice . Didn’t like that there was 4 of us and they would always only leave 2 towels. Also didn’t refill towel paper one day . The pool had 1 hour limit and needed to be reserved.

Leisure Family_with_children

8/10

Excellent

26 Dec 2024

Oluwatoyin

Perfect

Leisure

10/10

Exceptional

24 Dec 2024

Tamar

Nous avons eu un beau séjour au Pullman. Les employés sont à l’écoute de nos attentes. Nous avions eu quelques problème avec notre baignoire et ils ont tout de suite réglé la situation! Je recommande grandement cet hôtel sécuritaire et luxueux.

Leisure Family

8/10

Excellent

20 Nov 2024

HSIANGCHUN

Location is good and easy to walk to resturants, market and subway!

Self

10/10

Exceptional

11 Nov 2024

Zhanna

We like this hotel very much! As it close to the subway and to the Arena Bercy. Rooms are big enough. Service is incredible.

Leisure Family

8/10

Excellent

22 Oct 2024

Terrence

Great location, excellent restaurant precinct within walking distance. Great staff who were very helpful and provided advice on our travel arrangements. Well appointed comfortable rooms.

Business Partner

6/10

Pleasant

24 Sep 2024

Chris

The Pullman Bercey is a good hotel. The staff was excellent and it was close to the Metro which made getting around easy. The decor in the room seemed a bit outdated and worn but overall it was a good stay.

Leisure Self

10/10

Exceptional

19 Sep 2024

srinadh

Good

10/10

Exceptional

13 Sep 2024

Jose

Clean, on a calm safe neighborhood, at walking distance from restaurants and metro.

Leisure Family_with_children

8/10

Excellent

07 Sep 2024

Kevin

Good place to stay

Leisure Partner

10/10

Exceptional

05 Sep 2024

Suhaly

Great placed to stay for families; just outside of Paris city center; Pool and other amenities were fantastic! There was one day when the power was out which meant elevators were not operating and the pool was closed, but overall, everyone was very helpful, friendly, and the hotel was great!

Leisure Family_with_children

10/10

Exceptional

29 Aug 2024

Tabitha

Staff was very nice! Housekeeping was great. Location was not to far from airport but a little far from main attractions. Right next to metro train but I used Uber which was extremely accessible and easy. Hotel had nice quiet indoor pool that required reservations, very nice patio, fooseball table and ping pong that kept my daughter entertained. Food was a little pricey but the breakfast was very convenient and the omelette was great though it was 32 euros.

Family

10/10

Exceptional

25 Aug 2024

Rui

Close to everything

10/10

Exceptional

18 Aug 2024

Mamadiarra

Pullman Bercy a great hotel in Paris Bercy

I spent one day at Pullman. The room was great and clean, good temperature and confortable. The hotel was friendly with a nice warm pool. Loved it and wish I could spent more time. The breakfast top

Friends_and_family Family

10/10

Exceptional

12 Aug 2024

Sondang Meyhwa Angeline

The hotel room was clean, nice and spacious. Breakfast offered with a wide variety of food. The staff were friendly and helpful. The location is just perfect

Business Partner

10/10

Exceptional

26 Jul 2024

Antonie

Amazing staff, property clean and comfortable. Room Amazing

Leisure Family

10/10

Exceptional

22 Jul 2024

Rocchina

Great property, clean, friendly staff, nice area.

Leisure Family

10/10

Exceptional

21 Jul 2024

Martha

We stayed in 6 hotels in 6 cities across Europe on our trip and this hotel was our favorite. Staff was very friendly and helpful. Hotel was clean and comfortable. It is a little far from all the touristy sites, but there is a subway stop closeby and you can google which trains to take to get you where you are going. There is a shopping area with a lot of restaurants very close to the hotel. Pool is by appointment only, which keeps crowds down. Loved Paris, loved the hotel, overall a great experience.

Leisure Family_with_children

8/10

Excellent

20 Jul 2024

shamil

Great hotel - just not quite hitting the mark for a higher upper end chain-decor just not up to expected level, finishing touches not quite there. However excellent pleasant staff from Melvin at reception to Ferhad, Nadia, Melvin and Mohammed in the breakfast area

Leisure Family

10/10

Exceptional

15 Jul 2024

Frederic

Super friendly staff

Check in process was smooth despite our late arrival. Super friendly staff (Moussa and his colleague)

Friends_and_family Family

10/10

Exceptional

02 Jul 2024

Ekaterina

We always say in this hotel when in Paris. Not only the hotel itself is nice and clean, but the area is super nice with lots of dining options and shops. Metro station is 5 minutes by foot.

Leisure Family

6/10

Pleasant

02 Jul 2024

Tai

Not that great

10/10

Exceptional

30 Jun 2024

Joshua

Bercy village is not worth the visit. Skip it

Leisure Family

10/10

Exceptional

30 Jun 2024

Marian

The hotel was beautiful, the lobby was clean and the front desk were always so helpful and provided great care. The hotel was in a great area near the Bercy village that had great food and shopping areas, what is also great about this area the hotel is in a 2 min walk vicinity of the subway making it easy transport to the main city of Paris. The only down side which are few were the air condition was very low and didn’t really help the room get cold. Besides the A/C me and my family had a wonderful stay at the Pullman hotel

Family

10/10

Exceptional

27 Jun 2024

Ashley

Our stay here was great besides the fact that our rooms weren’t ready on time, but other than that it was great

8/10

Excellent

21 Jun 2024

Pavel

Good location.

Leisure Partner

6/10

Pleasant

21 Jun 2024

Joe

An old hotel but service is good! And swimming pool is good too.

10/10

Exceptional

21 Jun 2024

Toni

Friendly dyaff

Leisure

8/10

Excellent

18 Jun 2024

Laurent

good hotel, but hallways surpringly dirty.

4/10

Poor

09 Jun 2024

Mann

Terrible stay 2024 May-June

The whole stay became bad to worse. First day when I had a shower water flowed over & the whole bathroom got wet. It seems no one cared because booking was made through Hotels. Com. My room was on 4th floor & the hallways were filthy & looks very unkempt.
After couple of complains nothing was done

Self

10/10

Exceptional

07 Jun 2024

Peter

Great

Leisure Partner