Hotel Riu Palace Tenerife

Spain , Tenerife
Adeje, Urbanización La Herradura
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50 reviews shown

8/10

Excellent

06 Mar 2026

John

This is a large hotel with a lot of guests. Mostly this is managed very well, but does cause a feeling sometimes of being in a holiday camp. Mealtimes particularly. The staff are good and service they offer is courteous and prompt. The Wi-Fi, especially outdoors is good connection, but a bit slow. The a/c in our room was quite noisy. Fortunately we were able to turn it off when sleeping as it is February.

Partner

8/10

Excellent

16 Feb 2026

Paul

Excellent staff. Very good position in Costa Adeje. Good food. Pool area very well maintained and communal areas generally excellent. Reasonably priced pool bar for lunch/coffee/ beers.

Overall a good hotel and the best we’ve stayed in at Costa Adeje. Minor quibbles: the gym was small and fairly limited equipment, no tennis courts etc which some would expect at a 5 star hotel. The perennial problem of beds being reserved by people in the middle of the night was annoying but difficult for the hotel to address. The towels in the room are thin and not what you’d expect in a 5 star hotel but these are minor points.

Partner

10/10

Exceptional

25 Aug 2025

Elizaveta

This hotel (unlike many other hotels is this area) is located right next to the beach. But what is really unique is that this beach is very well protected from the waves which are quite strong sometimes. While many other neighbour beaches were closed ours was open. So in addition to the swimming pools in the hotel we were able to swim every day in the ocean.
We also liked that hotel that hotel is located in a quiet, not crowded, corner of Costa Adeje but one can find restaurants and shops in 10-15 min walk along the beach.

Leisure Partner

10/10

Exceptional

19 Aug 2025

Marius Calin

Hotel RIU PALACE . The best Tenerife.

10/10

Exceptional

23 Jul 2025

Brian

The dinner menu was excellent with great alternatives, as was with the breakfast menu. Only problem is a general one of hotels in Spain of them not knowing how to cook bacon.

Leisure Family

8/10

Excellent

19 Jan 2025

thomas

Wonder location, room a little tired

Great location by the sea , fantastic grounds and staff . The room itself was a bit tardy and hadn't been maintained to a standard id expect for this hotel.

Self

6/10

Pleasant

22 Dec 2024

David Linden

Nice hotel and grounds with good access to the boardwalk. We stayed at the RIU Arecas, the hotel immediately behind it. The RIU Palace is a good hotel if you want larger hotel gardens and boardwalk access for the elderly etc. However, if you don’t mind walking down a large flight of steps, the RIU Arecas is the same standard and had better food.

Leisure Family

10/10

Exceptional

24 May 2024

Edith

Awesome experience. Outstanding customer service. Great location.

Leisure Partner

6/10

Pleasant

17 Nov 2023

Verified traveler

Good, not great.

We went in with mild expectations as we have stayed at a Riu before and have an idea on what to expect.

Overall, it was fine. Place was clean, staff were excellent - outside of the lady who checked us in and was not overly friendly and enjoyed saying “no” a lot.

Cleaning staff and restaurant staff were 10/10.

Breakfast was good, something we looked forward too but still could be improved.

Buffet dinner was pretty bad. The rate we paid to include half board was absolutely not worth it after trying the buffet dinner. We ended up having dinners outside the resort because it was so bad. Also they charge you for water and pop etc which seems wildly unfair for such a large scale resort.

The demographic is mostly 75 plus year olds and being in our 30’s, this was a bit of a shock. Overall, that was fine as they were very quiet!

Next time we will stay elsewhere and look forward to eating more food off the resort. Not worth the money.

Friends_and_family Family

10/10

Exceptional

16 Oct 2023

Juan

It’s probably been the best resort we’ve stayed. To resume everything in one word, we’d say IMPECABLE. Everything was just perfect, from the moment we entered the hotel lobby, to the rooms and all areas. Staff is simply incredibly friendly and helpful. The restaurants were just amazing, and the food just delicious. We over indulged every day! The night shows were fantastic. The hotel location couldn’t be better, with the beach just literally 1 minute walk. Quite beach with a life saver post, black sand with pristine waters. We just want to specifically mention Monica, Linda and Ana at front desk; they answered every single of our, sometimes annoying, questions in patient and friendly manner. We were very sad when we left but looking forward to a second visit.

Leisure Family

10/10

Exceptional

02 Oct 2023

John

Excellent half board value. Food and staff were excellent.

Leisure Friends

8/10

Excellent

27 Apr 2023

Delroy

Welcoming and helpful reception and catering staff. Clean and spacious room - lovely shower. Some days room attendant had to be reminded to replace soap and lotion.

Leisure Partner

10/10

Exceptional

03 Apr 2023

Julie

Hotel with best position in Costa Adeje

We stayed in sea view room which had lovely views over gardens across to the sea. Pleasantly surprised at the variety and quality of the food. We were planning on eating out a few times but changed our minds. The speciality restaurants were both good. The quality of the evening entertainment was varied, some better than others. The ambiance in the theatre seating area could be improved with some table lighting. The pool area was great. We loved the adults only pool.
Overall we would definately stay here again

Partner

10/10

Exceptional

13 Feb 2023

MICHAEL

my only comment is -- no external light on the balcony

10/10

Exceptional

17 Dec 2022

Robert

An excellent hotel overall with very little to criticize

Leisure Partner

10/10

Exceptional

17 Sep 2022

John

7 day stay

Excellent hotel. Service very good. Will stay there again.

Partner

8/10

Excellent

18 Aug 2022

Tonderai

Great first trip to Tenerife staying at the Riu Palace Tenerife

Leisure Family_with_children

10/10

Exceptional

15 Jul 2022

VIKTORIYA

Food service staff

Leisure Family

8/10

Excellent

03 Jul 2022

paulo sergio

The location was amazing as well the view
Lack of entertainment
Service to far for 5 star hotel
Employee they are like robots no engagement with client
Food was amazing
Just 3 restaurants
No music at the pools
Rooms the cleaning was rushing
No details on the room
Mattress is to hard
Over all was nice

Leisure Family_with_children

10/10

Exceptional

03 May 2022

Mrs Sarah

Amazing hotel with super grounds. Infinity adult pool overlooking beach was wonderful.
Staff were extremely friendly. Would definitely return.

Leisure Partner

10/10

Exceptional

12 Apr 2022

Peter

Great holiday at this hotel.
Only issue is with sun beds being reserved by guests

Business_and_leisure Self

10/10

Exceptional

07 Apr 2022

Daniel

Perfect Holiday Hotel

Perfect Hotel for a relaxing holiday. Immaculately clean, fantastic food with very friendly and excellent service.

Friends_and_family Family

10/10

Exceptional

20 Feb 2022

Jennifer

Amazing place to stay

We honestly couldn’t fault this hotel from beginning to end our stay was amazing. The staff are happy to work for their management and it shows in their attitude towards the guest. Nothing was to much for them. The room service was amazing the option to have fresh towels daily and a turn down service on the evening. Food was delicious with lots of areas to choose to sit. The view from general sitting areas was stunning.

It was my husband’s birthday during the stay and we received a complimentary bottle of cava in the room which was a lovely surprise.

The only negative was the charge for the safe in the room of €36 we declined but never felt our belongings were unsafe… could not understand this price.

We never left the hotel for our 6 day stay we booked half board and the bar and lunch time food was reasonable priced also.

It was also a perfect location to take pics of my home sewn wardrobe. The setting was stunning.

Perfect winter getaway. Thank you

Partner

8/10

Excellent

31 Jan 2022

Verified traveler

Nice stay

Really nice facilities and great location

Friends_and_family Family

10/10

Exceptional

28 Jan 2022

Irene

Fantastic staff

This is an excellent hotel in a great position leading out onto the coastal walkway. The staff were fantastic. I can’t fault it in any way.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2021

Sean

Will be back stunning hotel

Gorgeous hotel. Friendly staff. Spacious room! Great location.

Friends_and_family Family

10/10

Exceptional

02 Oct 2021

Verified traveler

Overall the stay was very good. Buffet food was good and plenty of choice. Sun beds around the pool area could do with a good clean as could the paving. People had started putting towels out around 6am.

Partner

8/10

Excellent

20 Sep 2021

Leila

Location was good
Good quality very low - we have half-board plan
Tried breakfast twice and dinner first night (for 4 night stay)

Leisure Family

8/10

Excellent

02 Aug 2021

Denys

Твёрдая 5ка

Приятный и красивый отель. Полноценные 5 звёзд.
Территория пальмовая роща. Три бассейна, один из них infinity pool для взрослых. Терраса для завтраков и ужинов великолепна. Хороший буфет на завтрак и ужин.
Из недостатков : подогрев бассейнов летом на низком уровне. В некоторых других отелях вода теплее. В номере нет чайника, кофеварки и бесплатной воды. Оборудование в спортзале далеко не новое, гантелей нет. Зимой обычно более ветрено, чем в других отелях, видимо из-за особенностей расположения.

Partner

8/10

Excellent

06 Jun 2021

Verified traveler

Our stay at Riu was pleasant, very customer oriented staff and good service overall.

Leisure Friends

8/10

Excellent

10 Jan 2021

Verified traveler

Magnífico hotel y buffet. Tacaños con el agua

Excelente hotel y servicio. Un buffet muy bueno, tanto en desayuno como en cena.
Es una lástima que cobren por agua. Se entiende que la bebida no está incluida, !pero el agua!. Una garrafa de 8 litros cuesta 1,50 euros en un supermercado. Por lo que cuesta esta reserva, bien podrían incluirla

Partner

10/10

Exceptional

04 Nov 2020

Mohammad

Paradise

Amazing hotel with very friendly staff. The pool area is beautiful. The Atlantic Ocean is only steps away with very nice sandy beach. The room was lovely with spectacular view of the pool area and the ocean. This hotel felt like paradise!

Self

8/10

Excellent

07 Sep 2020

Verified traveler

Great place. Quiet and peaceful but within walking distance of more lively areas.

Friends_and_family Family

10/10

Exceptional

06 Sep 2020

Andrew

RUI palace

Great service resort very well maintained and great buffet restaurant ,staff always helpfull

Friends_and_family Family

8/10

Excellent

31 Dec 2019

Great location, very nice property, well maintained, very good buffet, love the smoothie bar,there’s very much room for improvement for the coffee.

Leisure Family

10/10

Exceptional

30 Aug 2019

Alex

Really top quality service and food. Kids friendly. Overall one of the best hotels Ive ever stayed. If I would like to find weak spots I would name pretty small rooms and hotel territory, but it has everything we needed.

Leisure Family_with_children

10/10

Exceptional

05 Mar 2019

Verified traveler

Staff were fantastic and great with our 7 month old baby. The restaurant and bar area have views over the ocean that are simply breathtaking. Food was freshly prepared and cooked in front of customers at the buffet, which made it much more appealing. The clientele of the hotel seem to be much older - I’d say the average age is about 70! But there were some younger families, and it suited us perfectly as we were up early each day with the baby, and in bed by 10 every night!

Leisure Family_with_children

10/10

Exceptional

27 Feb 2019

Verified traveler

Amazing clean
Great location
Very Helpful Staff
Wonderful location
Earns a 5 Star rating

Leisure Family

10/10

Exceptional

07 Feb 2019

Denys

Relax

One of the best hotels on Tenerife for relax holiday. Only pensioners stay there actually. Good choice of food.
One cons: there are not free water in the room. We were forced to buy water in supermarket.

Family

10/10

Exceptional

27 Jan 2019

Verified traveler

The staff are incredible they got out of there way to help in every department and all seem happy to work there.
The hotel is immaculate. I don’t normally go on these half board resort holidays but I was so so impressed

10/10

Exceptional

20 Aug 2018

Stephanie

The Hotel Riu Palace will not disappoint. This hotel was everything we could have asked for!

Reception:
A huge shout-out to the reception staff. Your wish is their command, and they will do everything in their power to help you out.
- They helped reassure there would be gluten-free options (as I am celiac),
- they ensured we would have someone to check us in at 3:30am (due to ridiculous flight delays).
- My baggage was lost, and they called the airport 3x a day and The airline to see if it was on its way yet.
- we “lost” an item (our own error), they found it so efficiently for us and delivered it so we didn’t have to go track it down
- they had great recommendations for us and were always a SMILING face :)

Food:
Wow! The food was great. Being celiac it is always hard to find options, the buffet here was not shy. They had everything imaginable at breakfast and dinner. We ate out at the Krystal restaurant one evening, but to be honest we preferred the buffet. The staff at the buffet are awesome, always personable and really, truly want to meet your needs.

Pool:
3 different pool areas - we spent all of our time at the adults-only infinity pool (quiet and relaxing with a great view of the ocean). We always could find a chair whether it was morning or afternoon after excursions when we showed up.

Room:
It is exactly as shown in the photos. Lots of amenities, cleaning staff was great and our walk-out terrace was an awesome touch!

8/10

Excellent

02 Mar 2017

Verified traveler

A wonderful hotel but not really a good place for a solo getaway

10/10

Exceptional

27 Oct 2015

Verified traveler

Come and relax on the beach!

I really enjoyed my stay at this beachfront property. The palm trees and beach were very relaxing. Even in mid-October, I was able to swim outdoors. The food, which was included with the room, was fantastic. The wait staff were all enthusiastic to serve me, including in English. I also enjoyed being able to listen to live music at the hotel in the evening. While I was on a business trip, I was able to enjoy much of what the hotel had to offer. I would definitely return to this hotel in the future and have already recommended the hotel to friends.

10/10

Exceptional

08 Dec 2025

Noel Marcel

Chambre impeccable très propre spacieuse.
Restauration variée et abondante. Le personnel de service restaurant pourrait être un peu plus souriant.
Espaces piscines, bars magnifiques
Accueil réception très agréable et disponible
Magnifique établissement

Leisure Partner

10/10

Exceptional

07 May 2025

Giuseppe

Tutto perfetto

10/10

Exceptional

06 May 2024

tania

Servizi, pulizia, personale, cibo. Tutto ottimo!

Leisure Family

10/10

Exceptional

10 Sep 2023

Beatrice

Struttura molto bella non ho nessun ma..
personale gentile veloce efficiente ..
cibo buono ma non buonissimo.
Pulizia impeccabile..
scarseggia di lettini disponibili
Non è un ambiente giovane erano tutti anziani

Leisure Family

2/10

Poor

08 May 2023

Patrick

Nice but disappointing

Don't get me wrong, the hotel is nice, rooms are clean and the pool is also nice. Never the less the hotel also shows its age and it is a mass tourist hotel, not recommended for individual travel. The buffet etc is really made for mass tourism, quantity before quality. Everything is charged (e.g. a bottle of water is charged, even thought you are not allowed to drink the water in the hotel room. What is also noticeable is that we paid for 5 nights (with a good discount) as much as most other tourist have paid for a whole week PLUS flight (you find them in all country in the mass tourist offers). I have to say I'm disappointed by hotels.com price policy to not get better discounts. So stay was nice but overall price performance was not good at all

Partner

8/10

Excellent

23 Apr 2023

Stefano

It’s a good hotel, probably IMHO the best one in the area.
Big gardens, big pools, nice guests, it feels like in a resort.
Staff is nice but the level of service is beyond poor. They do their best but apart from reception ( Jessica and Laura were great!! Thank you girls ) service in the restaurant is miserable ( also in the a la carte one)
A part from that the hotel is very nice and I would recommend it

Leisure Family

2/10

Poor

24 Dec 2022

Charlotte

a fuir le personnel est très désagréable ......

Business_and_leisure Friends