Adrian Hoteles Jardines de Nivaria

Spain , Tenerife
COSTA ADEJE, Calle Paris, S/N
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100 reviews shown

10/10

Exceptional

21 Feb 2026

sadie

Lovely hotel. Good buffet breakfast. Excellant location for restaurants and shops

Partner

8/10

Excellent

01 Feb 2026

James

Hotel is absolutely spotless, great amenities, really friendly staff.
Would definitely stay again.

10/10

Exceptional

06 Dec 2025

Stephen

Superior hotel in a perfect setting. Excellent staff.

Leisure Partner

6/10

Pleasant

21 Nov 2025

Stephen

The staff didn't seem to want to be there. The reception staff not happy. Room was ok and cleaned frequently.

10/10

Exceptional

17 Nov 2025

Inas

The whole hotel was spotless & the staff are just amazing, highly recommended.

Business_and_leisure Partner

8/10

Excellent

10 Nov 2025

John

Room servicing patchy. Coffees milks etc not always properly replenished. Often room not made up until afternoon. Turn down done when room made up and not in evening.
Breakfast ok but have had better

Partner

10/10

Exceptional

30 Oct 2025

Bryn

A little quirky perhaps, and not our usual style, the stand out feature of this holiday was the hotel staff.
Yes, everything is spotless
Yes, the food offering was beyond for a hotel
But the staff go above and beyond at all times... they really make you feel very special.

Whilst the pool area can be a little cramped, we were able to nab ourselves an almost private island all day, every day... and switch off.
And being able to just walk into the pool in October without a grimace... Fabulous!

The hotel is fabulous... but on the edge of an awful \"strip\" of beach bars and restaurants doesn't make for the best spot... but we rarely left the hotel for the 8 day break.

Would we go again... quite possibly for a warm pool winter break though, on checking the prices for January, I might have to sell the house... but we will keep looking!

Partner

10/10

Exceptional

14 Oct 2025

Mathew

This hotel was absolutely beautiful, it was so peaceful and the views were stunning. We loved our stay here and will definitely be coming back. It was so luxurious, we were treated like royalty and we cannot fault anything just perfect

Leisure Partner

10/10

Exceptional

14 Oct 2025

Julie

We love this hotel having been countless times now it’s always spotless staff friendly and great location, peaceful and food amazing.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Stephen

This is the second time my family and I have stayed at the hotel, and this visit managed to surpass what had already been a wonderful week two years ago. The staff throughout the hotel are absolutely first class - genuinely warm and always courteous. The entire location is immaculate, from the rooms, to the pool area, the restaurants, the bar, reception and the gym. Compliments to everybody who works at Hotel Jardines de Nivaria, and thank you so much for making us feel so very welcome last week.

Leisure Family

6/10

Pleasant

16 Aug 2025

Fletcher

A nice hotel that is in the process of being touched up. The room was lovely and modern but the dining and general areas are old fashioned. No floaties or balls are allows in the pool, which to a child is quite a big thing. As there are not many children there, the odd one or two floaties should be allowed - infact they were on certain days depending on which manage was on. All a little confusing and stuck in time. Putting green needs repair as well.

Leisure Family

10/10

Exceptional

12 Aug 2025

Ana Paula Vaz Padinha De

recently stayed at Jardines de Nivaria and it was one of the best hotel experiences I've ever had. The Room was spacious and comfortable, and the amenities were top-notch, with helpful and friendly staff Yidan from the restaurant was amazing . I would definitely stay here again in the future.

10/10

Exceptional

21 May 2025

Gary

The service and food were amazing

Leisure Family

10/10

Exceptional

20 May 2025

Grant

The hotel, staff, room and facilities were of a very high standard, as were the nearby Resturant and shopping facilities, however the resort was a bit untidy and in need of modernisation and a good clean.

Partner

10/10

Exceptional

04 May 2025

Beata

Wonderful hotel with excellent service; very quick response to any requests, helpful and very polite people at the reception desk. I will be back.

Leisure Family

10/10

Exceptional

25 Apr 2025

Sigríður

Everything was great! we really enjoyed our stay here

Leisure Partner

8/10

Excellent

16 Apr 2025

Steve

Decent but very old fashioned and the surrounding area is very chavvy.

Leisure Family

10/10

Exceptional

10 Apr 2025

Gordon

Fantastic. Our third time staying here and it never fails to live up to expectations. From the moment we arrived to when we left we had a great time.
Highly recommended.

Partner

10/10

Exceptional

14 Feb 2025

James Anthony

Very beautiful hotel, feels quiet and private yet so close to the beach, restaurants and amenities.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2024

ryan

Breakfast great location great pool really good and always got sun bed

Partner

10/10

Exceptional

26 Oct 2024

William

Absolute Gem of a Hotel

Another fantastic stay at Jardines. Absolutely wonderful hotel which is set in stunning gardens. The staff are so friendly and helpful and are what really makes the Hotel special. Breakfast was really good and other restaurants and bars really good as well.

Partner

10/10

Exceptional

11 Oct 2024

Lynn

This is just the hotel you need for a quiet relaxing worry free holiday. We have stayed here a few times and every time the service from all the staff is friendly, helpful and nothing is too much trouble for them.
We will definitely be returning.

10/10

Exceptional

23 Sep 2024

Michael

Comfortable and wonderful room, very nice upgrade, excellent dining options, great swimming pool and convenient to the beach and promenade along side the beach.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Gerald

Excellent: staff/service, food, pools and area surrounding pools, room amenities.

Leisure Self

10/10

Exceptional

31 Aug 2024

Lisa

We r just returning home after a wonderful stay at this hotel. Everything was brilliant from the staff, to the small details such as water, coffee & chocolate each day in your room, fresh towels by the pool every day (numerous times if u wanted), comfortable sun loungers, fresh towels in your room more than once per day. Breakfast is great also & really enjoyed the fact it isn’t crowded & importantly, there is space between sun loungers too. We will be back

Leisure Family_with_children

10/10

Exceptional

26 Aug 2024

Raymond

Loved everything about this place, great location, staff and facilities.

Leisure Family

10/10

Exceptional

22 Aug 2024

Trevor

Fabulous hotel and great staff

Rooms were immaculate, food was great, service was excellent and the pool was the highlight.
Easy access to the resort too

Friends_and_family Family

10/10

Exceptional

16 Aug 2024

Ian Roy

Lovely Hotel, staff are excellent and they go the extra mile to provide excellent service. The food choices in the buffet were plentiful and of a very good standard. The rooms clean, and housekeeping do a great job every day. I would wholeheartedly recommend this hotel to anyone looking for a relaxing stay.

Leisure Family

10/10

Exceptional

16 Aug 2024

Kevin

We had an amazing and relaxing experience!

Leisure Partner

10/10

Exceptional

30 Jul 2024

Leanne

Gorgeous hotel, clean, lovely staff, super convenient, near all restaurants and the beach,perfect stay, we will be back

Leisure Family

10/10

Exceptional

26 Jul 2024

Adam

Fabulous hotel

10/10

Exceptional

25 Jul 2024

Gary

Fantastic hotel. Great staff, made to feel welcome from the moment we arrived to check out. Facilities could not be better. Perfect location near to beach other restaurants/bars. We would defiantly recommend

Leisure Partner

10/10

Exceptional

13 Jun 2024

Lynn

This is an excellent hotel. Staff friendly, efficient and helpful. Loved the heated pool. Great location for restaurants and bars

Leisure Partner

10/10

Exceptional

12 Jun 2024

Nazanin

Very Friendly staff and great location

Leisure Friends

10/10

Exceptional

24 May 2024

Jessica

Amazing property! Food was amazing and lovely staff. Great location also!

Leisure Partner

10/10

Exceptional

23 May 2024

Liz

Perfection!

It’s an incredible hotel. Total luxury and not too many people for them to cope with serving. Wonderful room and views. Lovely pool tasty breakfast buffet with a very wide choice. It’s our second year at this hotel. We had so much fun! Its location is right in the heart of Adeje. Handy for restaurants and seaside walks and access to the town and market. 100% would go again for a third time.

Partner

10/10

Exceptional

28 Apr 2024

Andrew

We had a super week at the Jardines de Nivaria. Rooms were nice and spacious, and well-equipped. Breakfast was excellent as were the dining options. Local dining options away from the hotel are not great - we walked to Caleta most evenings for better dining there. Pool area was very nice and quiet. Overall a very nice and relaxing stay.

Leisure Family

10/10

Exceptional

25 Apr 2024

ELAINE MARGARET

Exceptional staff and service. Sensible price points that encourage guests to use the facilities and services rather than look elsewhere. Easily accessible to shops and restaurants, however once inside the grounds, it feels like an oasis of calm. Our first contact and communication upon arrival was with Alejandro and Alejandro. Both gentlemen were professional and keen to help - great first impression and one that continued throughout. Superb stay, thank you all. We will be back.

Leisure Partner

10/10

Exceptional

23 Apr 2024

Lee

My wife and I keep coming back. Visit 6 and will be back again. Thank you

Leisure Partner

10/10

Exceptional

16 Apr 2024

Laraine Iris

Huge gardens. Fabulous service. Great location. Beautiful pool area. And one of the pools is heated! Lovely room. This was our second visit and it lived up to our expectations.

Leisure Friends

10/10

Exceptional

13 Apr 2024

Craig

Amazing hotel.

10/10

Exceptional

13 Apr 2024

Kathryn Victoria

Outstanding food & service, immaculate gardens & pool

10/10

Exceptional

02 Apr 2024

Loved it!

Very relaxing place. Good breakfast buffet to please most tastes.

Bar staff were really nice. And the cocktails made looked and tasted excellent.

Pool area never felt crowded with plenty of options to sit by the pool.

We had a junior suite in the Taganana wing. It was a spacious room, well laid out.

Would return.

Partner

6/10

Pleasant

01 Apr 2024

Verified traveler

Something amiss with the rating

This isn’t what I’d expect from a 5* hotel and how it got its 9.4 rating on hotels.com I’ve no idea.

The food was terrible. The buffet is sub-par and the a la carte room service looked like it was scooped out of the buffet. The scrambled eggs looked like finely chopped hard boiled eggs that had been heated up in cream. We couldn’t eat it. The coffee was not good and I was even scolded by a member of staff judiciously guarding the exit from the buffet for attempting to take a coffee to reception to sign some paperwork. Being told off like a child for doing something most hotels wouldn’t have a problem with was quite embarrassing.

They have a weird thing with water in the room. There was no drinking water in the room when we arrived (an oversight I was told) and if one small bottle of water isn’t enough for two people after a day in the sun you can buy a “water package”. We once called to ask for water because the room water hadn’t been refreshed and they delivered some and charged us again for it. Felt like a money making exercise for something that shouldn’t be a problem for a 5* hotel.

The room was quite nice except the bathroom was like a premier inn (not a problem but not 5*). The amenities (shampoo conditioner soap etc) are all in wall mounted dispensers which kept running out at inconvenient times.

The pool and grounds were nice too but the pool service was poor — nothing wrong with the people serving just that we went hours sometimes without spotting someone.

Partner

10/10

Exceptional

31 Mar 2024

SHARAD

courteous and helpful staff
good sized rooms, good quality amenities
attention to detail , good care of clients

Leisure Partner

8/10

Excellent

25 Mar 2024

Alison Margaret

Great location. Lovely hotel. Lovely staff. Lovely room. Only downside was that our room was above the gym and the music beat from early morning class was disturbing and annoying. Also early cleaning in neighbouring rooms was noisy

Leisure Family

10/10

Exceptional

24 Mar 2024

Graham

Lovely hotel with excellent staff on all fronts. Enjoyed the heated salt-water pool.

Leisure Family

4/10

Poor

12 Mar 2024

Rob

3.5☆ with management charging 5☆ prices

The hotel is not a 5☆ i would consider it 3.5☆ but charged us nearly €600 a night on a bed & basis for a so called superior room, i attach the photographs for all to see.

We had several issues including unable to get accees to our room after breakfast even though i asked at reception that our cards are not deactivated on the morning of checkout which often happens in hotels all around the world, we were told by the reception team that our cards were fine and working so we went on the mission to get to our room which is a good 5-8 minute walk from reception to the fourth floor on M4, its a very strange configuration for a hotel selling so called superior rooms.

Once again our cards didn't work and this happened three times when i went back and asked to speak with management who were in one of the many meetings they seem to have.leaving.

Eventually we got into our room by one of the staff getting a key to get us in and had less than one hour to pack and move to the courtsey room that is offered to everyone.

We complained on our second day but to no avail, and only got a call from the commercial manager Nancy 40 mins from checking out of our superior room, offering us lunch which we declined.

We checked out at 15:50 and asked to speak with Nancy she was not there and got to speak with Ana the Ops Manager after 50 mins of waiting for her,she was aggressive and contradicted herself several times including telling us we didn't pay almost €600 a night which we did.

Partner

10/10

Exceptional

13 Feb 2024

Jane

Holiday 2024

We had a fabulous time at the Jardine, the location so close to all amenities, the hotel staff, our room, breakfast, pool and gardens were fantastic. Would highly recommend ☀️

Partner

10/10

Exceptional

29 Jan 2024

Adam

Brilliant stay, good amazing and excellent choice. Pool area clean. Room very spacious in Junior Suite. Only one issue was lack of baby changing near restaurant but still wouldn’t put us off staying here again

Leisure Family_with_children

10/10

Exceptional

29 Jan 2024

Moninder Singh

Fantastic hotel in a great location. Definitely 5 star and we would stay here again.

Leisure Partner

10/10

Exceptional

13 Jan 2024

Anuradha

Fantastic stay in an amazing hotel

We had a amazing 6-night stay here for my 40th birthday and we honestly couldn't have chosen a more perfect hotel and location for our needs. Excellent, well-furnished, spacious rooms, gorgeous balcony with a fantastic view looking out into the pool area and rest of the estate, delicious food in the restaurants including the outstanding buffet breakfast, unique, wonderful spa, and a very convenient private beach access lift to an array of very good restaurants, shops and promenade, so you are certainly not isolated and it's very easy to get around, either by foot or taxi. The heated outdoor, salt water pool in the hotel is incredible - an amazing size, a huge number of sun loungers, sun shades and towels you can rent (for free) using a card system, a separate, warmer freshwater jacuzzi in the same area, and gorgeous 360 degree views all around. You can even order very nice food and drink to eat by the poolside. The service throughout the hotel is excellent, especially in the Cupola restaurant and spa, and housekeeping and cleanliness were also superb. They have us a free bottle of cava and an adorable card for my birthday, and made our entire stay extremely comfortable and enjoyable. I cannot recommend this hotel enough!

Partner

10/10

Exceptional

03 Dec 2023

Heather

Great hotel and location

Fantastic hotel, lovely room, pool area and great location. Ate at the buffet one night which was good quality and variety, and dined by the poolside once, also good food and setting. Cocktails excellent.

Partner

8/10

Excellent

21 Nov 2023

Jon

Not as good this time.

Second time here but they let themselves down this time. A problem with the aircon in the room that went unresolved all week and apparently \"they cannot discount the rooms\" to compensate us. Shouldn't advertise it as having aircon then at point of payment.

We were offered dinner on our last evening as compensation - however, having tried it earlier in the week, we won't be taking dinner in the restaurant again. It was bland and overpriced - plenty of better alternatives in the locale.

Given there are two key-controlled security doors we do not understand why it is necessary to fully lock the beach access entrance at midnight - some of us have a life!

Excellent pool facilities is still the best feature of this hotel. We will return but we will know next time that complaints go unheard and will shout louder sooner.

Partner

10/10

Exceptional

17 Nov 2023

Geraint

Great comfortable, relaxing stay with fabulous surroundings and AMAZING BREAKFAST, just what we needed, thank you so much to all the staff for their hospitality and warmth.Can't wait to return.

Leisure Partner

8/10

Excellent

02 Nov 2023

Verified traveler

Great service and buffet breakfast and dinner. There were some internet issues while we were there but overall a lovely stay.

Partner

10/10

Exceptional

20 Oct 2023

William

Fantastic Hotel in Costa Adeje

Another excellent return trip to this outstanding hotel. Great location and wonderful, friendly staff. Breakfast is really giid, wonderful pool area and great rooms. Looking forward tonreturning again soon

Partner

10/10

Exceptional

23 Sep 2023

Terry George

Superb facilities, beautiful design and wonderful attention to detail. Excellent service from all employed there.

Leisure Partner

10/10

Exceptional

21 Sep 2023

Ashkan

An amazing experience to have our 25th anniversary in this hotel.

Friends_and_family Family

10/10

Exceptional

04 Sep 2023

Stephen

Excellent hotel. Staff very friendly. It’s beautiful clean and well presented. Breakfast is superb, as our the other dinning options. First class place to stay.

Leisure Family

10/10

Exceptional

13 Aug 2023

Lisa

Staff amazing. Attention to detail was fantastic and overall just a great hotel.

Leisure Partner

10/10

Exceptional

02 Jul 2023

Clifton

Friendly staff, gorgeous and roomy rooms. It’s well designed regarding comfort. Will stay again

Business_and_leisure Self

10/10

Exceptional

01 Jul 2023

Matahir

We stayed here for the first time. Overall it was an enjoyable stay.
Good:
They had daily live entertainment in the evenings. Pool table (2 euro) and table tennis (free) were available. They let us borrow a uk to eu plug adapter. Swimming facility was great big pool with jacuzzi and waterfall and towels and showers. Beach is nearby, transport links and scooters are nearby, dining area is nearby (indian, mexican, thai, etc food). They kept our luggage and tagged it as our flight was scheduled after checkout and offered us a courtesy room to freshen up.
Not so good:
Table tennis equipment bad condition. You can only borrow iron and stand for 1 hour, not available in each room. You can hear people talking outside your room and walking past which will disturb your sleep if you're a light sleeper. The breakfast options were nice but kind of limited, it had the main stuff though like omelletes, capaccuino, juice, bread, fruit, pastries, etc.

Leisure Partner

10/10

Exceptional

29 Jun 2023

Michael

This is our second stay at the hotel, only eclipsed by the first as we got engaged in thier amazing restaurant with sunset sea views last year. Can't fault the staff and service.

Leisure Partner

10/10

Exceptional

26 Jun 2023

Paul

Superb Hotel

Amazing hotel, one of the best I've stayed at. Lovely, friendly staff - Nothing was too much trouble. Food excellent. Just hope it stays the same in the future!

Partner

6/10

Pleasant

22 May 2023

Jacqueline Ann

Lovely and clean

Leisure Partner

6/10

Pleasant

08 Apr 2023

Paulo

The restaurants in the hotel are very good. Buffet dining offered excellent options.

Leisure Partner

10/10

Exceptional

05 Apr 2023

Laraine Iris

Lovely pool area, great access to the sea front, friendly, efficient staff, comfy bed.

Leisure Friends

10/10

Exceptional

22 Feb 2023

Lynn

Relaxing, luxurious, beautiful, amazing hotel. From the moment you enter this hotel , with its welcoming drink and friendly helpful staff you know you are going to have the perfect holiday. Housekeeping do a fantastic job. The location is on the front so restaurants and bars are only a 5 minute walk away. This hotel ticks all the boxes ! We will definitely be returning .

Leisure Partner

10/10

Exceptional

05 Jan 2023

Ronald Joseph

Spacious and quiet .
Lack of signage and toilet facilities around pools .

Leisure Friends

10/10

Exceptional

12 Dec 2022

Michael

Really nice experience

Partner

10/10

Exceptional

07 Dec 2022

Katerina

The hotel was nice and clean, with friendly stuff around. The room with a partial sea view was very comfortable and located a bit on the side from the beach, but for us it was good as we came to take a rest and there it was pretty messy and more people around. The breakfast is good, but lunch and dinner we preffered to go somewhere out as the variety is much better.

Leisure Family

10/10

Exceptional

07 Dec 2022

Julie

We liked everything about this amazing hotel.

Leisure Partner

10/10

Exceptional

21 Oct 2022

linda

Fantastic hotel which surpassed our expectations. We did have a small problem with maintenance near our room which was immediately dealt with professionally. I preferred the balcony on the junior suite to the one on superior suite.
The staff were all helpful and went above and beyond.
An extremely nice hotel which I would highly recommend

Leisure Partner

10/10

Exceptional

29 Sep 2022

Markus

view from room M404

Business_and_leisure Partner

8/10

Excellent

09 Sep 2022

Kate

Stunning hotel & spa - disappointing breakfast

Beautiful hotel, the pool is amazing and lovely stylish rooms. We did feel it was a bit too formal, breakfast was silver service when being seated & the quality of the breakfast wasn’t anywhere near as good as the other 5 star we’d just come from before deciding to spend our last night here. The spa and our room were amazing 10/10 however everything else felt too formal & breakfast was poor compared to other 5 star hotels. There was a lot of choice but quality of the cooked breakfast items (eggs bacon pancakes waffles etc) was extremely disappointing it was all over cooked and dry or really oily and hard. In our opinion this hotel suits more older guests, not couples in their 20s.

Partner

8/10

Excellent

29 Aug 2022

Alexon

the property and surrounding area is beautiful and the staff is very friendly and helpful. all our request where respond with satisfaction. me and my wife highly recommend the stay at the hotel.

Leisure Partner

10/10

Exceptional

07 Aug 2022

elizabeth

A/c was very weak in bc our room

Leisure Family

4/10

Poor

01 Aug 2022

ravi chandra

The Air conditioner sucks. The reception sucks. Everything else is was ok.

Family_with_children

10/10

Exceptional

22 Jul 2022

Lee

It was our 3rd time visiting, which says a lot about our experience. The service is excellent and we will be returning for a forth visit. Really feels like a family atmosphere

Leisure Family

10/10

Exceptional

18 Jul 2022

Jon

Great hotel with good facilities

Perfect in every way for us. Families may not like it as much as they are very strict on no ball games, no children in hot tub. Pool area one of the best in class. Also very small smoking area that is a walk. On balance, for us it was ideal and we will return for sure.

Partner

10/10

Exceptional

27 Jun 2022

Lizette

The hotel had the best location, it was close to everything. The spa services and buffet breakfast were amazing. We were lucky enough to be there for the hotels 25th anniversary. They gave us free champagne delivered to our room, free drinks and apps at the pool. It was one of my best vacations. Only suggestion is wish the pool waiters came around more to take our drink and food orders.

Leisure Partner

10/10

Exceptional

18 Jun 2022

William

Great to be back

Excellent return visit to this wonderful hotel. Set in beautiful grounds and staff all so friendly m, it is the best place for a relaxing break in Costa Adeje. Love the pools, gardens and locations. Thanks for a great holidays.

Partner

10/10

Exceptional

17 Jun 2022

Gary Arthur

Everything was excellent.

Leisure Partner

10/10

Exceptional

06 Jun 2022

Vladimir

Great location, very nice resort, great staff, very clean and green, very quiet too. Enjoyed our stay!!!

Leisure

10/10

Exceptional

20 May 2022

David Stewart

Great relaxing environment. Excellent staff service. Great location to beach and restaurants & bars.

Leisure Partner

10/10

Exceptional

10 May 2022

Neil

Very much enjoyed the peacefulness around the pool. Very few Children (we came out of school holidays), and no loud music made for a relaxing atmosphere. Clients were on the more mature side, so would not suit people wanting to beer it up and be rowdy.

Leisure Partner

10/10

Exceptional

30 Apr 2022

Philip John

Hotel was spotless staff very friendly couldn’t fault it, it was the second time we have stayed there and loved every minute!

Leisure Family

6/10

Pleasant

27 Apr 2022

Gavin

Perhaps as a result of covid, the service was hap hazard, particularly around the pool and at the pool side restaurant, with drinks and meals going missing or waiters searching for the customer who placed the order. I had the impression that many staff were new, which maybe as a result of covid, so I can forgive this. We had booked a sea view junior suite room, and the first room offered was very dark, sparse and a long way from the sea, being at the back of the property. The hotel did move us after 24 hours to a much nicer front line room directly over looking the pool and sea beyond. Half way through our holiday the hotel imposed the \"no reserving sun beds\" policy with gusto. This meant any towels or personal possessions placed without a customer resident on the sun bed was removed - even to the extent that when some people went to the toilet, their possessions were removed! Needless to say many people, us included were not happy with the over zealous implementation of policy. Breakfast was very good, lunch and dinner at the poolside restaurant was also good, and overall this is a nice hotel, with a pleasant pool, well located centrally in Costa Adeje.

Leisure Partner

10/10

Exceptional

06 Apr 2022

victoria

The hotel has beautiful gardens and all the public areas are well designed and pleasing. Room also was super clean and nicely furnished.

Leisure Partner

10/10

Exceptional

03 Apr 2022

Robin

We loved the hotel. the quality of the service and the setting

Leisure Partner

8/10

Excellent

25 Feb 2022

Ramandeep

Very good but could do better

The hotel is a very good hotel with lots of facilities and amenities. There is a spa, gym and very nice swimming pool and grounds. The hotel could do with a slight revamp as it is looking a bit tired and dated. We stayed in a suite in the Masca building close to the pool with a sea view and this was very nice. Our room was a very large size with a spacious balcony with sun loungers, a table and chairs. The room was clean and well appointed. The bathroom was very large with a separate shower and bath. We had the full board meal option for convenience. The breakfast had a good range of choice. However, the lunch and dinner options were very limited for my wife who is a vegetarian. The overall quality of the food provided was okay, but could have been better. This was in the Solandra Restaurant and Cascada Restaurant for lunch. We did not try the Capula Restaurant in respect of the fine dining as the menu was very limited with poor vegetarian options. The staff were friendly and polite without being warm. We were checked in by Carlos who was very efficient and good. He provided us with a upgrade on our room. The hotel is in a good location close to the Funabashi beach, which is family friendly. The hotel is very good, but could do better to be excellent and a top 5 star hotel. Overall we enjoyed our stay.

Partner

10/10

Exceptional

17 Feb 2022

KIM

Wonderful hotel. Loved our stay. Would definitely return.

Friends_and_family Friends

10/10

Exceptional

29 Jan 2022

RICHARD

One to go back to

Fantastic location both close enough to the centre of activity when you wanted and tranquil when you needed

Partner

10/10

Exceptional

23 Jan 2022

Ian

This is a lovely hotel. They were really careful in terms of covid. Cleaning tables and loungers between users, breakfast was especially impressive with individual bowls of nuts, fruit, etc and everything else served from behind the counter so no germs from other guests. We had to wear masks unless we were sitting, even outside, which seemed a bit OTT but we felt very safe.
The welcome was very warm and efficient - we were offered a drink of our choice at the bar. Really all the staff without exception were wonderful, so helpful, willing to let me practice my halting spanish. On a call to reception they heard crackling on the line and came straight up to sort out the phone, unprompted. Evening entertainment was really superb - loved the saxophonist and pianist in the bar.
The restaurants were all great too, especially enjoyed our evening at the supernova restaurant and las cascadas by the pool. Great selection for breakfast but staff were not very knowledgeable or always very helpful about my dairy allergy. Servers were sometimes a little too efficient clearing stuff away.
One thing you should do is take the free shuttle to their sister hotel -15-20 mins- and walk along the coastal path. It's wheelchair friendly, wide, safe and stunningly beautiful views. This made a delightful change from the walk just outside jardines de nivaria which is all built up with restaurants and felt crowded.
The pool is heated. The hot tub is Too vigorous so not relaxing.

Leisure Partner

10/10

Exceptional

16 Jan 2022

Michele

This hotel is every bit worth it's 5 star status from it's stunning aesthetics to the excellent service and attentive staff. Very unique in it's look and feel.

Leisure Family

10/10

Exceptional

15 Jan 2022

JOHN

Great hotel. Great location. Very clean and has dealt with COVID very well.

Leisure Partner

10/10

Exceptional

30 Nov 2021

JOHN

Not too big. Very central and accessible.
Courteous and attentive staff.
Great facilities. No children.

Leisure Partner

10/10

Exceptional

06 Nov 2021

Eleanor

October half-term family holiday 2021

We had a lovely 7 night stay from 25/10/21. 2 lovely garden rooms with terraces overlooking the beautiful pool area. Rooms were spacious and beds massive and very comfy. Friendly and efficient staff. Lovely breakfast buffet. We were there on a B&B basis. Lots of restaurants within minutes walk and nice beaches very close also. Pool service a bit patchy. Shop very nearby to buy snacks/drinks for room. Not too busy at the hotel. We have already booked for October half-term 2022!

Friends_and_family Family

8/10

Excellent

25 Oct 2021

Patrick

Great location, facilities and staff. Only bad point is the shower is a dribble of hot water.

Leisure Family